Rated 9.6
Strongly recommend: 84%Neutral: 16%9.6
84% strongly recommend
13 reviews
Humanity
9.5
9.5
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
9.7
9.7
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
7.1
7.1
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

Responsiveness
7.4
OK
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
Columbia
Residency
Duke
Fellowship
Wash U. St. Louis

How Doctor Communicates

doctor, nurse available by email
doctor, nurse available by directline
doctor, nurse available by directline
not available by personal cell phone
not available by personal cell phone
Paul Miller works in 1 office at

Fertility Center of the Carolinas
Rated 9
Strongly recommend: 79%Neutral: 9%Don't recommend: 12%9

Explore Clinic
Greenville
890 W. Faris Road
Greenville, SC 29605

13 patient reviews

Verified

This patient has provided documentation of treatment at this clinic.

2010 - 2022, Successful
NPS
10
NPS
10
Age 21 - 33
1 IVF
Male Factor
PCOS
Uterine Fibroids
European
Income $100K - $199K
Nurse or HC Services
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr Miller takes the time to sit and discuss any questions I may have. He’s up front and honest, but in a kind way. I always felt like he was realistic about what we could expect...I started seeing him prior to ever trying for kids because of PCOS. Little did I know I’d need to see him again for infertility. He remembered my history and was very good at explaining each aspect of our infertility journey..
[the Fertility Center nurses were great] I never had any questions of what I was supposed to be doing or what was going on with our fertility treatment...The clinic is clean, efficient, friendly, and generally ran on time. It was not often that I had to wait long to be seen. I always felt comfortable with each member of the team. Everyone always introduced themselves and explained every step of the process I would be doing that day. They were quick to inform me of any results as well.
How was your experience with Paul Miller at Fertility Center of the Carolinas?
I had an excellent experience. I started seeing him prior to ever trying for kids because of PCOS. Little did I know I’d need to see him again for infertility. He remembered my history and was very good at explaining each aspect of our infertility journey.
What's one piece of advice would you give a prospective patient of Paul Miller at Fertility Center of the Carolinas?
Be open and upfront about your current struggles and your expectations. Go in with a list of questions you want to ask. It’s so easy to forget once you get there.
During treatment, were you treated like a number or a human with Paul Miller at Fertility Center of the Carolinas?
I’ve always felt that Dr Miller takes the time to sit and discuss any questions I may have. He’s up front and honest, but in a kind way. I always felt like he was realistic about what we could expect.
Describe the protocols Paul Miller used in your cycles at Fertility Center of the Carolinas and their degree of success.
Initially started with femara and progesterone due to PCOS. Very quickly along the way, we discovered both my husband and I are CF carriers. He immediately recommended moving to IVF so that we could test the embryos for cystic fibrosis
Describe your experience with your nurse at Fertility Center of the Carolinas. (Assigned nurse: Susan )
Everyone there was excellent. I never had any questions of what I was supposed to be doing or what was going on with our fertility treatment. Everyone was so kind and encouraging and very excited when our embryo transfer was successful
Describe your experience with Fertility Center of the Carolinas.
The clinic is clean, efficient, friendly, and generally ran on time. It was not often that I had to wait long to be seen. I always felt comfortable with each member of the team. Everyone always introduced themselves and explained every step of the process I would be doing that day. They were quick to inform me of any results as well.
Describe the costs associated with your care under Paul Miller at Fertility Center of the Carolinas.
Approx $16,000 total. Most was covered by my insurance.
Describe Paul Miller's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Center of the Carolinas.
They strongly recommended only one embryo be transferred. They explain to us that IVF already has an increased possibility of multiples and that a miscarriage of one embryo could harm the other embryo.
10
Doctor
Paul Miller
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Fertility Center of the Carolinas
Greenville
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unknown Success
NPS
10
NPS
10
Age 31 - 32
2 IUI
Male Factor
European
Income $50K - $99K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Miller often repeats himself to ensure that we understand. He uses layman's terms right after he uses the medical terminology (which I love!) - and I don't even have to ask him to do that. It's a reminder to me that he knows we are human and may not know medical terms. He is honest about expectations, but always emotionally reassures us that he will do everything he can for us....
From the front desk to the back exam rooms [at Fertility Center of the Carolinas], EVERY single person is compassionate and caring...I use MyChart - and the nurses are SO freakin' quick on there in responding to questions, comments, and concerns! They are always organized and always have a plan. I never ever have to follow up to make sure something is done...
How was your experience with Paul Miller at Fertility Center of the Carolinas?
Dr. Miller is: -Precise -Attentive -Asks questions -Is open to lots of questions being asked by us -Is treating both my husband AND myself, so he truly knows the full picture -Honest -Suggestive in treatment options -Warm and empathetic -Sympathetic -Gives us hope -FUNNY! Man, Dr. Miller is funny!
What's one piece of advice would you give a prospective patient of Paul Miller at Fertility Center of the Carolinas?
Dr. Miller acts like he is your friend from the moment you meet him. There was never any kind of awkwardness during our consult or during any subsequent visits. He looks at both my husband and I when talking, not just to one of us. This helps because it makes us both feel included. I love his transparency on everything - the good, the bad, and the ugly.
During treatment, were you treated like a number or a human with Paul Miller at Fertility Center of the Carolinas?
Dr. Miller often repeats himself to ensure that we understand. He uses layman's terms right after he uses the medical terminology (which I love!) - and I don't even have to ask him to do that. It's a reminder to me that he knows we are human and may not know medical terms. He is honest about expectations, but always emotionally reassures us that he will do everything he can for us.
Describe the protocols Paul Miller used in your cycles at Fertility Center of the Carolinas and their degree of success.
We have only done IUIs so far, so I can't speak to IVF protocols. What I can say is this: Our first IUI was with just Femara pills for me and Clomid pills for my husband. The follicles weren't as abundant or mature as we would have liked. Next IUI round, Dr. Miller adjusted my Femara dose AND added an hCG trigger shot, which yielded much better numbers of follicles in each ovary!
Describe your experience with your nurse at Fertility Center of the Carolinas. (Assigned nurse: Ashley)
I use MyChart - and the nurses are SO freakin' quick on there in responding to questions, comments, and concerns! They are always organized and always have a plan. I never ever have to follow up to make sure something is done. IT'S ALWAYS DONE AND DONE RIGHT!
Describe your experience with Fertility Center of the Carolinas.
From the front desk to the back exam rooms, EVERY single person is compassionate and caring. I love that they have a deep understanding of our reasoning for being at their clinic in the first place, and give lots of sympathy and empathy because of it. I truly do not have any weaknesses to state about my clinic.
Describe the costs associated with your care under Paul Miller at Fertility Center of the Carolinas.
I have insurance that does not cover ANYTHING! So everything is out of pocket. IUIs: $300 for follicle Ultrasound and ~$500 for the IUI itself. The trigger shot was $103
Describe Paul Miller's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Center of the Carolinas.
We did talk about the number if IVF was the road we needed to go down (which it's now confirmed through failed IUIs that we need IVF), he did say a max of 2 embryos. We are totally okay with that!
10
Doctor
Paul Miller
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Fertility Center of the Carolinas
Greenville
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2019, Unknown Success
NPS
10
NPS
10
Age 31
2 Fertility Medications
Endometriosis
European
Income $50K - $99K
Teacher
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Miller takes his time with us. That is important to me. I feel like he sees me as an individual and not just another patient bringing in money. He is sincere and supportive. I would highly recommend him to anyone seeking treatment for infertility...We tried Femara and injections, but I had a modest response. He then took the time to meet with us and discuss our options. He gave us a couple of options, and we chose IVF. He then arranged for us to meet with their finance person in order to get an idea of cost. Based on a suspicion of endometriosis, we opted to do a laparoscopy to give Dr. Miller a chance to look around as well as to treat me for severe cramping during menstruation. He found two areas that were causing my pain. While I was in recovery, he took the time to speak with my family and answer all of their questions.
The nursing staff [at Fertility Center of the Carolinas] has been wonderful! They answer my questions through My Chart, and they will call me at my request. They have never made me feel like my questions were insignificant or unnecessary. They all have wonderful positive personalities. I have never had a bad experience...They have set up a meeting for my husband and I to talk to a financial person who took the time to explain how my insurance works and what it would cover. I really appreciated the information!!
How was your experience with Paul Miller at Fertility Center of the Carolinas?
Dr. Miller takes his time with us. That is important to me. I feel like he sees me as an individual and not just another patient bringing in money. He is sincere and supportive. I would highly recommend him to anyone seeking treatment for infertility.
What's one piece of advice would you give a prospective patient of Paul Miller at Fertility Center of the Carolinas?
Ask all of your questions. He will take the time to answer them. He cares, and he is supportive.
During treatment, were you treated like a number or a human with Paul Miller at Fertility Center of the Carolinas?
Dr. Miller took his time with me. He answered all of my questions, and he treated me and my husband like individuals. We weren’t just another patient he gave a standard course of treatment to. He did all he could to identify the problem and treat that directly.
Describe the protocols Paul Miller used in your cycles at Fertility Center of the Carolinas and their degree of success.
Dr. Miller first ran blood work where he found a low AMH. We were doing timed intercourse and Femara at the time. Once he saw the low number, he changed the course of treatment to a hormone therapy, which brought the AMH number up. We tried Femara and injections, but I had a modest response. He then took the time to meet with us and discuss our options. He gave us a couple of options, and we chose IVF. He then arranged for us to meet with their finance person in order to get an idea of cost. Based on a suspicion of endometriosis, we opted to do a laparoscopy to give Dr. Miller a chance to look around as well as to treat me for severe cramping during menstruation. He found two areas that were causing my pain. While I was in recovery, he took the time to speak with my family and answer all of their questions.
Describe your experience with the nursing staff at Fertility Center of the Carolinas.
The nursing staff has been wonderful! They answer my questions through My Chart, and they will call me at my request. They have never made me feel like my questions were insignificant or unnecessary. They all have wonderful positive personalities. I have never had a bad experience.
Describe your experience with Fertility Center of the Carolinas.
The clinic is very advanced. They have multiple doctors. I have only seen one, but I have heard great things about all of them! They take the time to determine what is causing infertility instead of treating all patients the same and throwing expensive treatments at every one that may or may not work. My friend also attended the same clinic (she’s pregnant now!) and our treatments were different since our causes are different. I love that we have answers and not just options.
Describe the costs associated with your care under Paul Miller at Fertility Center of the Carolinas.
My insurance covers a majority of my costs. They have set up a meeting for my husband and I to talk to a financial person who took the time to explain how my insurance works and what it would cover. I really appreciated the information!!
Describe Paul Miller's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Center of the Carolinas.
No comment. We haven’t gotten to that point yet.
10
Doctor
Paul Miller
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Fertility Center of the Carolinas
Greenville
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2019, Unknown Success
NPS
10
NPS
10
Age 29
10 Fertility Medications
PCOS
European
Income $50K - $99K
2nd of 4 Docs
20 Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
He [Dr. Miller] is a very good and caring doctor! He is direct and forward with things! He makes sure to cover all areas, even other health concerns. Other doctors haven’t cared about that side of things. I have heart problems and he keeps up on the cardiology side of things. We are trying to plan for IVF and he has informed us of the steps and process thoroughly.... Be direct and be prepared that he will be direct and not sugar coat things.
The [Fertility Center of the Carolinas] are very friendly and welcoming. The are helpful and care about their patients. Their goal is to make every set of patients from just a couple into parents and a family. One of the only weaknesses I know of with this office is that it takes the nurses a little to long to get back with information sometimes and when in a cycle timing is everything.... There have been times I was in a cycle and time was on the line and the cycle was on the verge of being messed up
How was your experience with Paul Miller at Fertility Center of the Carolinas?
He is a very good and caring doctor! He is direct and forward with things! He makes sure to cover all areas, even other health concerns. Other doctors haven’t cared about that side of things. I have heart problems and he keeps up on the cardiology side of things. We are trying to plan for IVF and he has informed us of the steps and process thoroughly.
What's one piece of advice would you give a prospective patient of Paul Miller at Fertility Center of the Carolinas?
Be direct and be prepared that he will be direct and not sugar coat things. But we want a doctor, which means we want the straight forward answers.
During treatment, were you treated like a number or a human with Paul Miller at Fertility Center of the Carolinas?
He is very down to earth! He listens to our concerns and is very informative in return. He genuinely cares about his patients and pushes for the best!
Describe the protocols Paul Miller used in your cycles at Fertility Center of the Carolinas and their degree of success.
Progesterone to force periods, Flemora, Gonal F, and HCG.... he tried using birth control before as well.
Describe your experience with the nursing staff at Fertility Center of the Carolinas.
Very friendly and welcoming
Describe your experience with Fertility Center of the Carolinas.
The are very friendly and welcoming. The are helpful and care about their patients. Their goal is to make every set of patients from just a couple into parents and a family. One of the only weaknesses I know of with this office is that it takes the nurses a little to long to get back with information sometimes and when in a cycle timing is everything.
Describe the costs associated with your care under Paul Miller at Fertility Center of the Carolinas.
My insurance has covered a lot. We are about to do IVF and sadly our insurance will not cover any of that procedure and as anyone knows it is very expensive. We are having to put all of our saving into it and working hard at saving more to make this happen. Sad part is it makes it tight financially if we do get pregnant from this.
Describe Paul Miller's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Center of the Carolinas.
None
What specific things went wrong at Fertility Center of the Carolinas?
  • Failed to call with results
Describe the specific things that went wrong at Fertility Center of the Carolinas.
The only thing i can say they could do better. When calling the nurses line, I believe there needs to be a faster response. There have been times I was in a cycle and time was on the line and the cycle was on the verge of being messed up because of not calling back fast enough.
10
Doctor
Paul Miller
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Fertility Center of the Carolinas
Greenville
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2013 - 2018, Unknown Success
NPS
10
NPS
10
Age 26 - 31
1 IUI
1 IVF
Diminished Ovarian Reserve
Endometriosis
Poor Egg Quality
European
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr Miller goes out of his way to make sure he explains all treatments and options and that we feel comfortable with our plan of care. He is positive yet realistic. He listens to our concerns and makes sure he addresses them. It is apparent that Dr. Miller cares about his patients and does everything in his power to help patients start a family.... Dr. Miller always made us feel like he had all the time in the world. He is patient, answers all our questions, and it is always apparent that he wants to help us successfully start our family.
Overall working with FCC was an extremely positive experience despite the difficult circumstances. The office staff is always friendly and address you by name. You truly feel as if the entire clinic is rooting for you.... Susan is hands down one of the best nurses I have had the privilege of meeting. She always responds to phone calls in a timely manner. She answers your questions and puts your fear at ease. She is your biggest cheerleader. Susan always had the answer for changes in treatment plan when things weren’t going as planned.
How was your experience with Paul Miller at Fertility Center of the Carolinas?
Dr Miller goes out of his way to make sure he explains all treatments and options and that we feel comfortable with our plan of care. He is positive yet realistic. He listens to our concerns and makes sure he addresses them. It is apparent that Dr. Miller cares about his patients and does everything in his power to help patients start a family.
What's one piece of advice would you give a prospective patient of Paul Miller at Fertility Center of the Carolinas?
Trust his advice but don’t be afraid to ask questions.
During treatment, were you treated like a number or a human with Paul Miller at Fertility Center of the Carolinas?
Dr. Miller always made us feel like he had all the time in the world. He is patient, answers all our questions, and it is always apparent that he wants to help us successfully start our family.
Describe your experience with your nurse at Fertility Center of the Carolinas. (Assigned nurse: Susan )
Susan is hands down one of the best nurses I have had the privilege of meeting. She always responds to phone calls in a timely manner. She answers your questions and puts your fear at ease. She is your biggest cheerleader. Susan always had the answer for changes in treatment plan when things weren’t going as planned.
Describe your experience with Fertility Center of the Carolinas.
Overall working with FCC was an extremely positive experience despite the difficult circumstances. The office staff is always friendly and address you by name. You truly feel as if the entire clinic is rooting for you.
Describe the costs associated with your care under Paul Miller at Fertility Center of the Carolinas.
We had insurance coverage for part of our treatment. Our IUI cost aprroximately $500. The remaining balance for IVF was around $5,000 and $3,000 for medication. Due to being unable to do a fresh cycle due to issues with my lining being too thin we had to freeze our eggs which resulted in extra and unexpected costs. Eventually we ran out of money in the middle of a cycle and we had to pay an additional $1800 that was discounted.
Describe Paul Miller's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Center of the Carolinas.
Dr. Miller always suggested we transfer 2 embryos to increase our chance of success. He is always open to patients opinions and never pushed us to do anything we were uncomfortable with.
10
Doctor
Paul Miller
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
4 of 5
10
Clinic
Fertility Center of the Carolinas
Greenville
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2017 - 2018, Unknown Success
NPS
10
NPS
10
Age 31 - 32
Endometriosis
Poor Egg Quality
Recurrent Pregnancy Loss
European
Income $100K - $199K
2nd of 2 Docs
6 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Miller always makes a point to see me for my appointments even if it’s just to poke his head in and say hi if I’m there for bloodwork. He has followed my case so closely that it really does feel like he is interested in getting me results. He knows my background and my chart off the top of his head. We rarely have had to review any history because he knows it so well.... It took a few cycles but Dr. Miller did eventually get on board with a very aggressive treatment plan.
I absolutely love this clinic [Fertility Ctr of the Carolinas] and their medical staff. I was not too pleased with their billing department initially but once I figured everything out, it worked out OK. I wish that the blood test results were ready before leaving the office.... I can’t say enough good things about Ashley. She constantly emails and calls during cycles. She stays in touch regularly in between cycles. She keeps both the doctor and me in constant communication with each other and she is just the sweetest person.
How was your experience with Paul Miller at Fertility Center of the Carolinas?
Initially, Dr. Miller was not as aggressive as I was hoping he would be. We had relocated to Greenville from Los Angeles and my doctor in Los Angeles was extremely aggressive with treatment. It took a few cycles but Dr. Miller did eventually get on board with a very aggressive treatment plan.
What's one piece of advice would you give a prospective patient of Paul Miller at Fertility Center of the Carolinas?
Trust him! He knows what he’s doing.
During treatment, were you treated like a number or a human with Paul Miller at Fertility Center of the Carolinas?
Dr. Miller always makes a point to see me for my appointments even if it’s just to poke his head in and say hi if I’m there for bloodwork. He has followed my case so closely that it really does feel like he is interested in getting me results. He knows my background and my chart off the top of his head. We rarely have had to review any history because he knows it so well.
Describe the protocols Paul Miller used in your cycles at Fertility Center of the Carolinas and their degree of success.
Our first protocol was an IUI cycle with femara and Follistim combined. I only got one follicle that cycle but ended up having a chemical pregnancy. Our second IUI cycle was all follistim and I had 4 follicles. We used an all injectable cycle because that is what worked having my older son. Unfortunately, this round didn’t work. We took a break to save some more money and I lost some more weight then we had a spontaneous natural pregnancy that ended in miscarriage. I had a laparoscopy done to clean out any endometriosis and scar tissue and we are planning to start back to IUI soon!
Describe your experience with your nurse at Fertility Center of the Carolinas. (Assigned nurse: Ashley)
I can’t say enough good things about Ashley. She constantly emails and calls during cycles. She stays in touch regularly in between cycles. She keeps both the doctor and me in constant communication with each other and she is just the sweetest person.
Describe your experience with Fertility Center of the Carolinas.
I absolutely love this clinic and their medical staff. I was not too pleased with their billing department initially but once I figured everything out, it worked out OK. I wish that the blood test results were ready before leaving the office.
Describe the costs associated with your care under Paul Miller at Fertility Center of the Carolinas.
The cost with Dr. Miller was significantly more than it was having my son in California only because we did not have insurance coverage. Every baseline ultrasound or follicle check was around $300, IUI was around $300, and the sperm wash with around $80.
10
Doctor
Paul Miller
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Fertility Center of the Carolinas
Greenville
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2015 - 2016, Unsuccessful
NPS
10
NPS
10
Age 27 - 28
1 IUI
PCOS
Income $50K - $99K
Nurse or HC Services
1st of 2 Docs
1 Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
Dr. Miller was a great doctor. He listened to all of my concerns and answered any questions I had. He is very smart and seems to love what he does. Dr. Miller came into the waiting room and walked me back for my first appointment. He described what PCOS is and some of the treatment plans. We talked about weight loss, but he wasn't rude about it. He went about it in a caring way and offered helpful advice. I was always aware of what to expect at each appointment
Make an appointment [at Fertility Center of the Carolinas] as soon as you can. Sometimes it takes awhile to be seen for your first appointment.... I was placed on Metformin twice daily along with prenatal vitamins. I had ultrasound on Cycle Day 3. I took Femara Cycle days 3-7. I had one failed IUI.... All of the nursing staff were very friendly and informative.
How was your experience with Paul Miller at Fertility Center of the Carolinas?
Dr. Miller was a great doctor. He listened to all of my concerns and answered any questions I had. He is very smart and seems to love what he does. Dr. Miller came into the waiting room and walked me back for my first appointment. He described what PCOS is and some of the treatment plans. We talked about weight loss, but he wasn't rude about it. He went about it in a caring way and offered helpful advice. I was always aware of what to expect at each appointment. Dr. Miller is very informative. My insurance changed at work, and I no longer have the funds to seek fertility treatment at this time. I would love to return some time in the future. I highly recommend Dr. Miller. He is absolutely one of the best doctors I've ever met.
What's one piece of advice would you give a prospective patient of Paul Miller at Fertility Center of the Carolinas?
If you have any questions, do not be afraid to ask him. Dr. Miller is very informative and has a passion for his work.
During treatment, were you treated like a number or a human with Paul Miller at Fertility Center of the Carolinas?
Dr. Miller took time to answer all of my questions. He encouraged me to not give up hope. He approached the subject of weight loss and PCOS in a very friendly and pro active approach. Most doctors just tell me to lose weight. Dr. Miller talked about understanding the difficulty of losing weight and offered helpful advice.
Describe the protocols Paul Miller used in your cycles at Fertility Center of the Carolinas and their degree of success.
I was placed on Metformin twice daily along with prenatal vitamins. I had ultrasound on Cycle Day 3. I took Femara Cycle days 3-7. I had one failed IUI.
Describe your experience with the nursing staff at Fertility Center of the Carolinas.
All of the nursing staff were very friendly and informative.
Describe your experience with Fertility Center of the Carolinas.
Make an appointment as soon as you can. Sometimes it takes awhile to be seen for your first appointment.
10
Doctor
Paul Miller
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Fertility Center of the Carolinas
Greenville
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
LGBTQ
2017 - 2018, Unsuccessful
NPS
10
NPS
8
Age 29 - 30
3 IUI
European
Income $50K - $99K
Entrepreneur
3rd of 3 Docs
4 IUI With Other Docs
1 IVF With Other Docs
Donor Sperm
LGBTQ
Strongly Recommends
Neutral
Unsuccessful
Dr. Miller is always so kind, patient and personable. He always makes me feel at home when working with him and he is very present and takes his time with us.... He is very kind, patient, and compassionate. You can tell he is passionate about what he does. He is always very present, takes his time with us, and is very personable. He is one of my favorites to work with for sure and I always leave feeling very calm after working with him
I LOVE all of the nurses at this office [Fertility Center of the Carolinas-Greenville] as they have become like family to me. They have answered all of my questions, calmed me in times of stressed, and helped me during tough times. There is one nurse that I CANNOT stand to work with as she is never on top of things, very unorganized, horrible communication, etc.
How was your experience with Paul Miller at Fertility Center of the Carolinas?
He is very kind, patient, and compassionate. You can tell he is passionate about what he does. He is always very present, takes his time with us, and is very personable. He is one of my favorites to work with for sure and I always leave feeling very calm after working with him.
What's one piece of advice would you give a prospective patient of Paul Miller at Fertility Center of the Carolinas?
None, he is great! Keep doing what he is doing!
During treatment, were you treated like a number or a human with Paul Miller at Fertility Center of the Carolinas?
Dr. Miller is always so kind, patient and personable. He always makes me feel at home when working with him and he is very present and takes his time with us.
Describe the protocols Paul Miller used in your cycles at Fertility Center of the Carolinas and their degree of success.
Dr. Miller has only performed a few of my IUIs. Most of my treatment protocols were done with Dr. Lessey or Dr. Green. Dr. Miller is very gentle, calm, and reassuring.
Describe your experience with the nursing staff at Fertility Center of the Carolinas.
I LOVE all of the nurses at this office as they have become like family to me. They have answered all of my questions, calmed me in times of stressed, and helped me during tough times. There is one nurse that I CANNOT stand to work with as she is never on top of things, very unorganized, horrible communication, etc.
Describe your experience with Fertility Center of the Carolinas.
Strengths: Treating you like a human and communicating very well every step of the way from treatments to finances. Weaknesses: Dr. Lessey and his nurse Sandy have horrible communication and bedside manners.
Describe the costs associated with your care under Paul Miller at Fertility Center of the Carolinas.
OVerall the last two years at the fertility centers, we have spent close to $20k out of pocket and still not pregnant.
10
Doctor
Paul Miller
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
8
Clinic
Fertility Center of the Carolinas
Greenville
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
LGBTQ
2018, Successful
NPS
10
NPS
10
Age 28
1 IUI
Black or African-American
Income $0 - $49K
Only Doc Seen
Donor Sperm
LGBTQ
Strongly Recommends
Strongly Recommends
Successful
The visit was quick and he [Dr. Miller] explained everything, since im still young with one live birth already he felt that i would be okay to have a iui the natural way , he answered my questions his nurses was great and supportive... He wanted me to do the natural iui but once my period came on i was like omg i haven't had a 10 years and this is very expensive so i wanted to take the pills i did the fertility pills day 3-7 and then waited for ovulation and went in the nest day for the procedure
I would say overall this clinic [Fertility Ctr of the Carolinas] is very inexpensive actually cheaper than what i expected and the whole team is great all the way down to the receptions even the lady's that draw your blood.... They have a great warm environment... The cost that i had to really only pay was for the iui which was $277 also the fertility pills which with my insurance was $11 (I think) ... Also each time after the iui my two blood work cost were $13... I also had insurance and did require alot of testing
How was your experience with Paul Miller at Fertility Center of the Carolinas?
The visit was quick and he explained everything, since im still young with one live birth already he felt that i would be okay to have a iui the natural way , he answered my questions his nurses was great and supportive
During treatment, were you treated like a number or a human with Paul Miller at Fertility Center of the Carolinas?
The nurses was great they keep in contact with me and made sure i was okay and understood everything... Even during the TTW they were very supportive
Describe the protocols Paul Miller used in your cycles at Fertility Center of the Carolinas and their degree of success.
He wanted me to do the natural iui but once my period came on i was like omg i haven't had a 10 years and this is very expensive so i wanted to take the pills i did the fertility pills day 3-7 and then waited for ovulation and went in the nest day for the procedure
Describe your experience with your nurse at Fertility Center of the Carolinas. (Assigned nurse: Ashely )
i LOVE ashely she was so supportive and she explained everything, even if i asked more than once she never had a attitude at all...
Describe your experience with Fertility Center of the Carolinas.
I would say overall this clinic is very inexpensive actually cheaper than what i expected and the whole team is great all the way down to the receptions even the lady's that draw your blood.... They have a great warm environment
Describe the costs associated with your care under Paul Miller at Fertility Center of the Carolinas.
The cost that i had to really only pay was for the iui which was $277 also the fertility pills which with my insurance was $11 (I think) ... Also each time after the iui my two blood work cost were $13... I also had insurance and did require alot of testing
10
Doctor
Paul Miller
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
3 of 5
10
Clinic
Fertility Center of the Carolinas
Greenville
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2017, Unsuccessful
NPS
7
NPS
3
Age 24 - 25
2 IUI
Anovulation
PCOS
Income $50K - $99K
Operations
1st of 2 Docs
Neutral
Doesn't Recommend
Unsuccessful
Dr. Miller very clearly laid out all treatment plans for my husband and I. He explained to us different methods we could use to achieve a pregnancy. He was very compassionate and knowledgeable. He worked closely with the nurses to ensure proper communication.... We started with Clomid, but weren’t having positive results. Added in Novarel. Then added in Gonal F. Switched to Letrozole+Novarel+Gonal F. Dr. Miller suggested a regimen of vitamin e, d 3, coq10, and prenatals.
This clinic [Fertility Center of the Carolinas] is very large and tends to treat its patients like numbers rather than people. I’ve had quite a few conversations with the patient care coordinator regarding the treatment i received there.... Negative experience with IUI- we were in the waiting room for over an hour after our scheduled appointment time.... FCC is a very large clinic run by a hospital so it is much more like an institution and less of a positive, relaxed experience.
How was your experience with Paul Miller at Fertility Center of the Carolinas?
Dr. Miller very clearly laid out all treatment plans for my husband and I. He explained to us different methods we could use to achieve a pregnancy. He was very compassionate and knowledgeable. He worked closely with the nurses to ensure proper communication.
What's one piece of advice would you give a prospective patient of Paul Miller at Fertility Center of the Carolinas?
Ask questions if you have them. Don’t expect him to know what you’re thinking.
During treatment, were you treated like a number or a human with Paul Miller at Fertility Center of the Carolinas?
FCC is a very large clinic run by a hospital so it is much more like an institution and less of a positive, relaxed experience.
Describe the protocols Paul Miller used in your cycles at Fertility Center of the Carolinas and their degree of success.
We started with Clomid, but weren’t having positive results. Added in Novarel. Then added in Gonal F. Switched to Letrozole+Novarel+Gonal F. Dr. Miller suggested a regimen of vitamin e, d 3, coq10, and prenatals.
Describe your experience with your nurse at Fertility Center of the Carolinas. (Assigned nurse: Megan )
Megan is very knowledgeable regarding infertility, treatments, and PCOS. She showed compassion and gave necessary instructions. She provided a treatment plan at every appointment.
Describe your experience with Fertility Center of the Carolinas.
This clinic is very large and tends to treat its patients like numbers rather than people. I’ve had quite a few conversations with the patient care coordinator regarding the treatment i received there.
Describe the costs associated with your care under Paul Miller at Fertility Center of the Carolinas.
Ultrasound- $280 Clomid- $50 Femara- $10 Gonal F+Novarel- $500+
Describe Paul Miller's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Center of the Carolinas.
N/A
What specific things went wrong at Fertility Center of the Carolinas?
  • Lost appointments
  • Failed to call with results
  • Failed to send your chart to another clinic
Describe the specific things that went wrong at Fertility Center of the Carolinas.
Negative experience with IUI- we were in the waiting room for over an hour after our scheduled appointment time.
7
Doctor
Paul Miller
NPS
Humanity
2 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
3
Clinic
Fertility Center of the Carolinas
Greenville
NPS
Operations
3 of 5
Scheduling
4 of 5
Billing Department
1 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
3 of 5
Educational Resources
5 of 5
2016 - 2018, Unknown Success
NPS
10
NPS
10
Age 25 - 27
PCOS
Tubal Blockage
Income $50K - $99K
Only Doc Seen
Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
When I first met Dr. Miller I felt very comfortable talking to him like I'm be had been my doctor my whole life. He is very understanding and actually takes time to explain things so that you can understand. He is very gentle and caring.... Dr. Miller is very kind and compassionate in what he does. I believe he really cares about each one of his patients. He takes his time and explains things in full detail. He makes sure that you understand each treatment to the fullest. When I leave his office each visit I don't have any questions because he has taken the time to answer every question I have.
Very good communication, love the fact that there is a patient portal that the nurses and doctors use! The wait is never long, and all the staff [Fertility Ctr of the Carolinas] are genuinely nice. They honestly treat you like family, and they will do whatever it takes to get you pregnant!... [Cost Of Treatment] IVF is around 11,000... When I first met Dr. Miller I felt very comfortable talking to him like I'm be had been my doctor my whole life. He is very understanding
How was your experience with Paul Miller at Fertility Center of the Carolinas?
Dr. Miller is very kind and compassionate in what he does. I believe he really cares about each one of his patients. He takes his time and explains things in full detail. He makes sure that you understand each treatment to the fullest. When I leave his office each visit I don't have any questions because he has taken the time to answer every question I have. If I think of something once I get home, I can send an email through the health portal and someone gets back with me very quickly.
What's one piece of advice would you give a prospective patient of Paul Miller at Fertility Center of the Carolinas?
To be completely honest with Dr. Miller he is not judgemental at all. He is also very understanding of any situation you may have.
During treatment, were you treated like a number or a human with Paul Miller at Fertility Center of the Carolinas?
When I first met Dr. Miller I felt very comfortable talking to him like I'm be had been my doctor my whole life. He is very understanding and actually takes time to explain things so that you can understand. He is very gentle and caring.
Describe your experience with Fertility Center of the Carolinas.
Very good communication, love the fact that there is a patient portal that the nurses and doctors use! The wait is never long, and all the staff are genuinely nice. They honestly treat you like family, and they will do whatever it takes to get you pregnant!
Describe the costs associated with your care under Paul Miller at Fertility Center of the Carolinas.
IVF is around 11,000
10
Doctor
Paul Miller
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Fertility Center of the Carolinas
Anderson (closed)
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2013 - 2017, Unsuccessful
NPS
8
NPS
8
Age 40 - 44
4 IUI
European
Income $100K - $199K
Entrepreneur
Only Doc Seen
Neutral
Neutral
Unsuccessful
Dr Miller is sharp, warm and encouraging. He's incredibly likable and a fast talker. Go in ready to listen. He is knowledgeable and open to collaborating. I believe he's director of the clinic so I don't get to see him as often as I'd like, but I feel like he does stay in top of my care and is available to me when I have questions...Limitations on using my eggs versus donor eggs were not accurately conveyed...As someone with a fairly high amount of white coat hypertension, it's an anomaly for me to find one doctor I am comfortable with, much less an entire practice.
As someone with a fairly high amount of white coat hypertension, it's an anomaly for me to find one doctor I am comfortable with, much less an entire practice. The nurses and staff [at FCC] are incredible. Everyone is responsive and generally messages are returned quickly. I would prefer to see one doctor for all appointments, but I can understand how that is prohibitive from a scheduling standpoint...Megan is amazing. She is caring, competent and enthusiastic about helping her patients.
How was your experience with Paul Miller at Fertility Center of the Carolinas?
Dr Miller is sharp, warm and encouraging. He's incredibly likable and a fast talker. Go in ready to listen. He is knowledgeable and open to collaborating. I believe he's director of the clinic so I don't get to see him as often as I'd like, but I feel like he does stay in top of my care and is available to me when I have questions.
What's one piece of advice would you give a prospective patient of Paul Miller at Fertility Center of the Carolinas?
Take notes.
During treatment, were you treated like a number or a human with Paul Miller at Fertility Center of the Carolinas?
Warmth and compassion from the whole staff. It really feels like they are rooting for you.
Describe your experience with your nurse at Fertility Center of the Carolinas. (Assigned nurse: Megan Bell)
Megan is amazing. She is caring, competent and enthusiastic about helping her patients. It really feels like the whole team is invested helping us achieve our goals.
Describe your experience with Fertility Center of the Carolinas.
As someone with a fairly high amount of white coat hypertension, it's an anomaly for me to find one doctor I am comfortable with, much less an entire practice. The nurses and staff are incredible. Everyone is responsive and generally messages are returned quickly. I would prefer to see one doctor for all appointments, but I can understand how that is prohibitive from a scheduling standpoint.
What specific things went wrong at Fertility Center of the Carolinas?
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at Fertility Center of the Carolinas.
Limitations on using my eggs versus donor eggs were not accurately conveyed.
8
Doctor
Paul Miller
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
8
Clinic
Fertility Center of the Carolinas
Greenville
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
2018, Unknown Success
NPS
10
NPS
10
Age 35
PCOS
Tubal Blockage
Unexplained
Black or African-American
Income $0 - $49K
1st of 2 Docs
1 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
We had a overall great experience with Dr. Miller he explained everything clearly to me and my husband at the consulation. He was very professional and he reviewed all of our labs from past ivd dr files and he answered and explained every question that we asked and gave us hope to try ivf again if we are financially available to do so... He was very respectful and fully explained everything to me and my husband...He gave us paper work and a list of vitamins for us to start taking to help us with oir journey
Overall our whole experience [at Fertility Ctr of the Carolinas] was positive the only negative comment was that we didn't receive any new patient packages until after the visit so I printed them off of the website to have them in hand on the day of... They were nice as soon as we walked in the door they were very respectful and made us feel welcomed... We had a overall great experience with Dr. Miller he explained everything clearly to me and my husband at the consulation. He was very professional and he reviewed all of our labs from past ivd dr files
How was your experience with Paul Miller at Fertility Center of the Carolinas?
We had a overall great experience with Dr. Miller he explained everything clearly to me and my husband at the consulation. He was very professional and he reviewed all of our labs from past ivd dr files and he answered and explained every question that we asked and gave us hope to try ivf again if we are financially available to do so
What's one piece of advice would you give a prospective patient of Paul Miller at Fertility Center of the Carolinas?
Always think positive and never give up
During treatment, were you treated like a number or a human with Paul Miller at Fertility Center of the Carolinas?
He was very respectful and fully explained everything to me and my husband
Describe the protocols Paul Miller used in your cycles at Fertility Center of the Carolinas and their degree of success.
He gave us paper work and a list of vitamins for us to start taking to help us with oir journey
Describe your experience with the nursing staff at Fertility Center of the Carolinas.
They were nice as soon as we walked in the door they were very respectful and made us feel welcomed
Describe your experience with Fertility Center of the Carolinas.
Overall our whole experience was positive the only negative comment was that we didn't receive any new patient packages until after the visit so I printed them off of the website to have them in hand on the day of
10
Doctor
Paul Miller
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Fertility Center of the Carolinas
Spartanburg (closed)
NPS
Operations
5 of 5
Scheduling
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5