Peter Ahlering

The clinic has poor communication with each other. The Dr and nursing staff are great, the office staff is helpful. At times, I feel like there is a lot of miscommunication in their billing department, about things that I need to pay out of pocket for and things that should be billed to insurance. I am so glad I now have coverage for infertility. Last year around this time my previous coordinator made a huge mistake. We had planned to do our transfer in December and the coordinator didn't realize that we had frozen eggs not embryos. Even though she had my chart (I think) and the office wasn't prepared to do our transfer. We didn't know my husband needed to see a urologist to do a work up for his azospermia. Super frustrating.

The staff at the front desk is frequently rude, not only to myself, but also other patients. They are exceptionally hard to get records from, even after you have paid for them. I paid $32.89 for 17 pages of my medical record. I requested the full record; however, I was only sent partial labs and imaging reports. Michelle Brinkmeyer, who is their contact for medical records, stated that they do not send consultation or progress notes with the record because it is the physician’s prospective on the patient. She also stated that she printed off my husband’s semen analysis, put it with our record, and gave it to Dr. Ahlering (I suppose for him to approve?) after we requested our records and he removed the semen analysis report before giving the record back to her. She noticed this, did not question where the report went, and mailed our record without it. When I called to ask where the rest of our record was, she said Dr. Ahlering was out of town and she would have to ask him about it the next day. The next day, she said she would mail us “some notes from our record” and the SA report. She said the medications, dosages, and treatment plans were proprietary to their facility and they would not be released to myself or my new doctor. After telling her that I would check with my new doctor and the US Department of Health and Human Services to see if this was standard practice, she advised that I could print flowsheets off of the patient portal with the treatment information. I did not receive a refund for the missing information, nor would I have paid $32.89 for my records if I would have known that I would only be receiving partial labs from an outside facility and ultrasound reports. I will know in a few days if I actually get the SA report and “some notes from my record” in the mail.

The clinic is beautiful. The staff is friendly besides Mel in finance. I almost didn’t move forward with the clinic because of her. Then she was rude the day before my retrieval when I called to ask a question about my down payment. She was great the original meeting. Once I put my down payment she no longer had to be nice. I have great things to say about everyone besides Mel.

The clinic is very clean and bright and the staff is friendly and caring. They are all there to help you get your dream family and make you feel comfortable. Our first IUI we were a little confused on where my husband did the sperm wash and which desk to see to get checked in for my part of the IUI but they were very nice and directed us where to go for my husband and where to get checked in for my part.

Organized clinic with an incredible group of care providers. So happy we chose MCRM. The patient liaison Jen Bader is as good as it gets. Better communication about billing and personally I’d like to know a little more detailed info about our embryos.

People in the office are generally friendly and helpful. I've been happy with our medical care. We sometimes werent sure what the next steps were. After a few months we got the routine down, but sometimes felt lost, especially in the beginning. Dont be afraid to ask questions when things get confusing. We struggled the most with the financial department. These are big decisions and big payments. I think sometimes others who see it all the time may forget that

It’s 1. Beautiful. 2. Cleanly. 3. Full of people who genuinely care. I can’t imagine going somewhere else. The facility has two floors and you always feel at home. I honestly can not think of any weaknesses. I had a really good experience with them.

MCRM will take great care of you. From the front desk receptionist, to the nurses and lab staff, they were all wonderful to work with! They make sure you leave with full understanding of what the next step are. They are organized and caring. I wish I had gone straight to MCRM instead of trying other specialists first. It would have saved us a ton of time and money.

It’s a beautiful place - facility that is. They are very welcoming as a clinic. And strive to provide excellent care Again I think a weakness might be that out of town patients might get lost in the shuffle of details at times.

The clinic is organized, friendly and ready to make your dream come true. They go above and beyond to provide you the necessary support needed. They have a patient portal that supplies you with all lab results and resources! You have access to ask any questions to the staff through your portal and they are so quick in responses!

The clinic is very organized. I have never had to wait very long to be seen. Everyone is so kind and helpful and willing to answer any questions I had. Scheduling was a breeze and i was able to get the appointment times I needed to work around my schedule.

Our first experience with the office staff was a nightmare. NO one knew anything and couldn't seem to communicate. We were pulled in all directions, this was due to the lady we spoke to in the finance department. My advice to you would be DO NOT go by anything anyone says until AFTER you speak to the doctor and he gives/assigns you to a team member who will be assisting in your treatment. We were so confused before we even met the doctor on what we were suppose to be doing. After our first appointment, everything went so much smoother.

It's too early in the process for us as we have not made it to the IVF process yet. I have heard great things about their lab and IVF success which is why we are choosing to use them. There has been some files/test results lost, basically a lot of disorganization on their end which was very frustrating and I had to stay on top of them myself.

Strengths: Availability of getting an appointment was never an issue; Overall, compassionate, nurses frequently reached out to see how I was doing; Weaknesses: Sometimes running behind with scheduled appointment time; I often felt like I need to ask basic questions that I should have been informed of, such as, what certain medications would be helping with, what lab values meant and if good or bad, etc.

The clinic operates well and is very clean. The lady who takes your blood is such a nice person. I have a hug amount of anxiety to needles and she makes me comfortable and I usually end up laughing through it and not even realizing that she took my blood. Weaknesses are not knowing who to go to if you don't like what your coordinator has told you to verify. There should be some checks and balances on what they tell you and say.

Jen Bader is the patient coordinator and she does a great job and connecting patients with other patients and making everyone feel like a family. They organize fun family events and meet and greets where patients can meet each other and talk to Dr. Ahlering. They are always extremely friendly and quick to respond. I had an easy time working with the finance department as well

Overall, this is a good clinic for patients with ongoing infertility issues. I feel that my personal situation would better be suited for a center that specializes in IUI. However, Dr. Ahlering is seemingly the the pinnacle for reproductive services as a physician.

The clinic is very strong in all departments! Each team member is personable and professional. We spent a lot of time at the clinic and all of our experiences were timely, efficient and great experience all around. We don't have any complaints and couldn't identify any weaknesses.

MCRM has some of the state of the art technology and is constantly updating and adding to make things better. They expanded their offices. The front desk person always greeting you with a smile. Sometimes the billing was behind several months and would bill you 3 or 4 months after things took place. They have great resources including a Facebook group for patients to communicate with each other.

I love this clinic. Expect to be greeted by happy, kind and smiling staff. It's very clean and a positive environment. I almost never had to wait in the waiting room before my appointment which was always nice. I honestly don't have a single weakness to list.

The clinic and staff are very well run and wonderfully caring. The only real issue we have had was with billing, and they were still very understanding it just took a bit of time to straighten things out. Part of this was because of miscommunication and misunderstanding, but as I said, they were still very patient. The clinic has "offices" on 2 seperate floors, so its necessary to know where you are going, but if you show up on the wrong floor, it isn't a difficult thing to fix. They work really well to accommodate you and your needs, we live over 2000 miles away and they do phone consults and order some of the pre- testing done nearer to us.

Strength would be the compassion and working with each person individually. They have great success rates because Dr. Ahlering knows what he is doing. They are very busy so sometimes they don't return calls super fast but they never forget you.

I think they’ve gotten so busy, they forgot about the personal aspect of all this and how daunting ivf can be. You really have to seek out answers to questions. After failures, it’s hard to get an appointment any sooner than 2 weeks out. After a failed transfer, the sooner the consultation, the better. Trust me. They have great technology though that as far as I know, no other clinics have, especially in regards to sperm selection. They will work with you financially, particularly after failed cycles.