Rated 8.6
Strongly recommend: 55%Neutral: 35%Don't recommend: 10%8.6
55% strongly recommend
37 reviews
Humanity
8.5
8.5
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
8.6
8.6
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
6.1
6.1
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

Responsiveness
7.8
Good
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
Georgetown
Residency
Georgetown
Fellowship
Mayo Clinic

How Doctor Communicates

doctor, nurse available by email
nurse available by directline
nurse available by directline
doctor available by personal cell phone
doctor available by personal cell phone
Peter Lu works in 3 offices at

Fertility Institute of New Orleans
Rated 8.6
Strongly recommend: 70%Neutral: 20%Don't recommend: 10%8.6

Explore Clinic
Mandeville
800 N Causeway Blvd
Mandeville, LA 70448
Metairie
4770 S I-10 Service Rd W
Metairie, LA 70001
New Orleans
3525 Prytania St
New Orleans, LA 70115
Show 1 more

37 patient reviews

2015 - 2017, Successful
NPS
8
NPS
8
Age 29 - 31
2 IUI
1 IVF
Male Factor
Unexplained
Income $0 - $49K
Only Doc Seen
Neutral
Neutral
Successful
Educate yourself on procedures, medications, etc. Research. Dr. Lu is a total pro but sometimes he speaks quickly so it helps if you have a little understanding and can keep up...very knowledgeable and sweet. However, I never felt like he remembered me or previous conversations he’d had with me. I think he, perhaps, juggled too many patients...Sometimes I felt as if he didn’t remember me or my husband and I’s specific issues and concerns from visit to visit.
Typically short wait times [at Fertility Institute of New Orleans], which is great for working people. Hate that procedures and Saturday appointments have to be done in the New Orleans office. Once you find out you are pregnant (which should be a joyous time) they hit you with an office fee that is very expensive!! Especially considering it doesn’t include blood work and ultrasounds ordered. It’s literally just for the visit - didn’t even see the doctor on these visits!
How was your experience with Peter Lu at Fertility Institute of New Orleans?
Dr. Lu is hugely knowledgeable and sweet. My only issue is that I feel he may have had too many patients to really retain an understanding of each patient. Sometimes I felt as if he didn’t remember me or my husband and I’s specific issues and concerns from visit to visit. Thank goodness for charts and record keeping! Overall he is an awesome doctor and we wouldn’t have our beautiful baby girl without him.
What's one piece of advice would you give a prospective patient of Peter Lu at Fertility Institute of New Orleans?
Educate yourself on procedures, medications, etc. Research. Dr. Lu is a total pro but sometimes he speaks quickly so it helps if you have a little understanding and can keep up.
During treatment, were you treated like a number or a human with Peter Lu at Fertility Institute of New Orleans?
Dr. Lu is very knowledgeable and sweet. However, I never felt like he remembered me or previous conversations he’d had with me. I think he, perhaps, juggled too many patients.
Describe your experience with Fertility Institute of New Orleans.
Typically short wait times, which is great for working people. Hate that procedures and Saturday appointments have to be done in the New Orleans office. Once you find out you are pregnant (which should be a joyous time) they hit you with an office fee that is very expensive!! Especially considering it doesn’t include blood work and ultrasounds ordered. It’s literally just for the visit - didn’t even see the doctor on these visits!
Describe the costs associated with your care under Peter Lu at Fertility Institute of New Orleans.
We bought a package that allowed us 2 attempts. It was somewhere around 10 thousand. This does not include medications, which are also very costly.
Describe Peter Lu's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Institute of New Orleans.
Having two babies at once is hard! Both the pregnancy and afterwards with twins (or more!). It’s safer to hope for a healthy Singleton.
8
Doctor
Peter Lu
NPS
Humanity
2 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
4 of 5
Compassion
3 of 5
Explained risks
3 of 5
8
Clinic
Fertility Institute of New Orleans
Mandeville
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2019, Unknown Success
NPS
10
NPS
10
Age 28 - 30
1 IUI
Anovulation
Unexplained
European
Income $100K - $199K
Nurse or HC Services
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
He has a stutter but is very educated and knowledgeable. He listens to the couple’s wishes and concerns and answers questions very thoroughly. He will answer the questions multiple times if needed. He also knows when people aren’t hearing what he’s saying - like when being told miscarried and next steps.... Oral medications - high dose clomid for one last try. Made my cervical mucus “hostile” Femera x 2 worked but didn’t get pregnant and I needed an emotional break Injections - this is where we are now.
[Fertility Institute of New Orleans- Madeville has] Two locations to go to for care. Can be seen either one. If seen in both sometimes chart isn’t complete and that leads to some insurance and care issues. Staff is at both locations. Very easy to breeze in and out... Oral medications - high dose clomid for one last try. Made my cervical mucus “hostile” Femera x 2 worked but didn’t get pregnant and I needed an emotional break Injections - this is where we are now. Haven’t gotten my first cycle started yet.
How was your experience with Peter Lu at Fertility Institute of New Orleans?
He has a stutter but is very educated and knowledgeable. He listens to the couple’s wishes and concerns and answers questions very thoroughly. He will answer the questions multiple times if needed. He also knows when people aren’t hearing what he’s saying - like when being told miscarried and next steps.
What's one piece of advice would you give a prospective patient of Peter Lu at Fertility Institute of New Orleans?
Trust him and don’t be afraid to ask questions.
During treatment, were you treated like a number or a human with Peter Lu at Fertility Institute of New Orleans?
Dr Lu personally called me and spoke with me.
Describe the protocols Peter Lu used in your cycles at Fertility Institute of New Orleans and their degree of success.
Oral medications - high dose clomid for one last try. Made my cervical mucus “hostile” Femera x 2 worked but didn’t get pregnant and I needed an emotional break Injections - this is where we are now. Haven’t gotten my first cycle started yet.
Describe your experience with the nursing staff at Fertility Institute of New Orleans.
Very kind and patient.
Describe your experience with Fertility Institute of New Orleans.
Two locations to go to for care. Can be seen either one. If seen in both sometimes chart isn’t complete and that leads to some insurance and care issues. Staff is at both locations. Very easy to breeze in and out
Describe the costs associated with your care under Peter Lu at Fertility Institute of New Orleans.
Medications injections - $120-300 a vial depending on med
Describe Peter Lu's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Institute of New Orleans.
Not considering IVF so have no experience with this
What specific things went wrong at Fertility Institute of New Orleans?
  • Failed to send your chart to another clinic
Describe the specific things that went wrong at Fertility Institute of New Orleans.
Chart wasn’t sent to the Metairie location
10
Doctor
Peter Lu
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
4 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
4 of 5
10
Clinic
Fertility Institute of New Orleans
Mandeville
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unknown Success
NPS
10
NPS
10
Age 38
1 IVF
1 Embryo Freezing
Endometriosis
European
Income $100K - $199K
Teacher
2nd of 2 Docs
1 IUI With Other Docs
1 IVF With Other Docs
1 Embryo Freezing With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Lu is a very kind, knowledgeable man. He treated me with compassion and concern. I never left his office with a question or feeling unsure or doubtful about the next steps. He kept me informed every step of the way.... He really cares for me and wants me to become pregnant. He even personally called me on a Saturday with results.... We used menopur and follistim. I was skeptical of menopur due to a cancelled cycle so we did less menopur and more follistim but he explained the need for both medications. I trust him.
Clinic's strengths [Fertility Institute of New Orleans- NO] - communication, concern, great location. Great doctors and nurses. Knowledgeable staff who genuinely cares for their patients. Weaknesses - The staff who did the retrieval downstairs was not as friendly. I asked for anti nausea meds. They forgot then blamed it on me to Dr. Lu... Usually took an hour to get monitored Bloodwork was always very quick but ultrasound took a long time.
How was your experience with Peter Lu at Fertility Institute of New Orleans?
Dr. Lu is a very kind, knowledgeable man. He treated me with compassion and concern. I never left his office with a question or feeling unsure or doubtful about the next steps. He kept me informed every step of the way.
What's one piece of advice would you give a prospective patient of Peter Lu at Fertility Institute of New Orleans?
Be open minded to his ideas. He knows what he is doing.
During treatment, were you treated like a number or a human with Peter Lu at Fertility Institute of New Orleans?
He really cares for me and wants me to become pregnant. He even personally called me on a Saturday with results.
Describe the protocols Peter Lu used in your cycles at Fertility Institute of New Orleans and their degree of success.
We used menopur and follistim. I was skeptical of menopur due to a cancelled cycle so we did less menopur and more follistim but he explained the need for both medications. I trust him.
Describe your experience with your nurse at Fertility Institute of New Orleans. (Assigned nurse: Ashley)
strengths- would always call back and with answers weakness - sometimes it took a while for her to call back
Describe your experience with Fertility Institute of New Orleans.
Clinic's strengths - communication, concern, great location. Great doctors and nurses. Knowledgeable staff who genuinely cares for their patients. Weaknesses - The staff who did the retrieval downstairs was not as friendly. I asked for anti nausea meds. They forgot then blamed it on me to Dr. Lu
Describe your experience with your monitoring appointments at Fertility Institute of New Orleans.
Usually took an hour to get monitored Bloodwork was always very quick but ultrasound took a long time.
Describe the costs associated with your care under Peter Lu at Fertility Institute of New Orleans.
$12,000 for IVF
10
Doctor
Peter Lu
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Fertility Institute of New Orleans
New Orleans
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
2017 - 2018, Unknown Success
NPS
10
NPS
10
Age 32 - 33
2 IVF
Native American
Income $50K - $99K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
He [Dr. Lu] is very personable and welcoming at every visit. He will take his time to explain anything your don’t understand. ... He called back if I needed to talk to him. ... I used follistim 100/125 second cycle ,munopur 1 unit to every two bottles , and ganerellix 3 first time 1 last time . both cycles and also progesterone shots to many bottles to remember maybe 6. I also took coq10, magnisium, vit D, aspirin baby, muti vit second time
You will build a relationship with the staff there [Fertility Institute of New Orleans]. They help you in anyway. ... They will go out they’re way on days off if you have a emergency . ... She [nurse] returned every phone call I made to her. She sat down and explained every medication and how to take it. ... They could work on maybe a second egg retrieval break or discount in a more effective cost way.
How was your experience with Peter Lu at Fertility Institute of New Orleans?
He took his time with us and explained everything and step. He called back if I needed to talk to him. He did his job as he should. He is very personable and welcoming at every visit. He will take his time to explain anything your don’t understand.
What's one piece of advice would you give a prospective patient of Peter Lu at Fertility Institute of New Orleans?
Trust in the Lord
During treatment, were you treated like a number or a human with Peter Lu at Fertility Institute of New Orleans?
He answered any questions I had and took his time every appointment!
Describe the protocols Peter Lu used in your cycles at Fertility Institute of New Orleans and their degree of success.
I used follistim 100/125 second cycle ,munopur 1 unit to every two bottles , and ganerellix 3 first time 1 last time . both cycles and also progesterone shots to many bottles to remember maybe 6. I also took coq10, magnisium, vit D, aspirin baby, muti vit second time
Describe your experience with your nurse at Fertility Institute of New Orleans. (Assigned nurse: Lisa)
She returned every phone call I made to her. She sat down and explained every medication and how to take it.
Describe your experience with Fertility Institute of New Orleans.
You will build a relationship with the staff there. They help you in anyway. They could work on maybe a second egg retrieval break or discount in a more effective cost way. They will go out they’re way on days off if you have a emergency .
Describe the costs associated with your care under Peter Lu at Fertility Institute of New Orleans.
45 thousand Dollarda so far. That’s two egg retrivals, one transfer, and medications
10
Doctor
Peter Lu
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Fertility Institute of New Orleans
Mandeville
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2017, Successful
NPS
10
NPS
10
Age 28
1 Fertility Medications
Anovulation
Income $50K - $99K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
He [Dr. Lu] was very involved in my care. I always felt like I was his only patient...He is very knowledgeable and real with his patients. He tells you exactly what you need to hear, like it or not. We did two cycles with my OB before starting at the FC, and luckily our first round there worked!!...150mg Clomid, Estradiol twice a day and progesterone. Once pregnancy was confirmed, continued progesterone until 2nd trimester.
There wasn’t one thing I thought could be different in the Mandeville location [of Fertility Institute of New Orleans]. It’s very clean and inviting. The diffuser was always on when you walk in, so you feel a sense of calm. My husband and I were always pleased going there...The nurses are top notch. I had seen just about every one of them in my short time there, and they were all incredible. Very knowledgeable and extremely companionate.
How was your experience with Peter Lu at Fertility Institute of New Orleans?
He is very knowledgeable and real with his patients. He tells you exactly what you need to hear, like it or not. We did two cycles with my OB before starting at the FC, and luckily our first round there worked!!
What's one piece of advice would you give a prospective patient of Peter Lu at Fertility Institute of New Orleans?
Don’t wait. If you’re struggling or even think there may be an issue, go see him.
During treatment, were you treated like a number or a human with Peter Lu at Fertility Institute of New Orleans?
He was very involved in my care. I always felt like I was his only patient.
Describe the protocols Peter Lu used in your cycles at Fertility Institute of New Orleans and their degree of success.
150mg Clomid, Estradiol twice a day and progesterone. Once pregnancy was confirmed, continued progesterone until 2nd trimester.
Describe your experience with the nursing staff at Fertility Institute of New Orleans.
The nurses are top notch. I had seen just about every one of them in my short time there, and they were all incredible. Very knowledgeable and extremely companionate.
Describe your experience with Fertility Institute of New Orleans.
There wasn’t one thing I thought could be different in the Mandeville location. It’s very clean and inviting. The diffuser was always on when you walk in, so you feel a sense of calm. My husband and I were always pleased going there.
Describe the costs associated with your care under Peter Lu at Fertility Institute of New Orleans.
The cycle was a lump sum that included monitoring. Other testing and all medications are separate.
10
Doctor
Peter Lu
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Fertility Institute of New Orleans
Mandeville
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unknown Success
NPS
8
NPS
8
Age 34 - 35
2 IUI
Diminished Ovarian Reserve
European
Income $50K - $99K
Sales Representative
Only Doc Seen
Neutral
Neutral
Success w/ Doc Too early to know
Dr. Lu has been very understanding and helpful in our situation. He has thoroughly discissed our options with us and made us feel reassured along the way. It is obvious that he is highly experienced and extremely passionate about helping his patients.... We plan to do a single embryo transfer. After speaking with Dr. Lu, it is the best option given my age.... Don’t be afraid to ask lots of questions. He is happy to answer!
The clinic staff [Fertility Inst of New Orleans] is friendly and as accomodating as possible. The only confusion we have experienced has been related to the cost of treatments. They are happy to assist and answer our questions. Clinic is easy to get to.... Each round of IUI cost around $4000 (including medications). IVF cycle is currently at $25000 (including medications)... We plan to do a single embryo transfer.
How was your experience with Peter Lu at Fertility Institute of New Orleans?
Dr. Lu has been very understanding and helpful in our situation. He has thoroughly discissed our options with us and made us feel reassured along the way. It is obvious that he is highly experienced and extremely passionate about helping his patients.
What's one piece of advice would you give a prospective patient of Peter Lu at Fertility Institute of New Orleans?
Don’t be afraid to ask lots of questions. He is happy to answer!
During treatment, were you treated like a number or a human with Peter Lu at Fertility Institute of New Orleans?
He and his staff have taken the time to sensitively, yet thoroughly and honestly explain every step of our process.
Describe your experience with your nurse at Fertility Institute of New Orleans. (Assigned nurse: Lisa)
The entire staff has been very supportive and compassionate.
Describe your experience with Fertility Institute of New Orleans.
The clinic staff is friendly and as accomodating as possible. The only confusion we have experienced has been related to the cost of treatments. They are happy to assist and answer our questions. Clinic is easy to get to.
Describe the costs associated with your care under Peter Lu at Fertility Institute of New Orleans.
Each round of IUI cost around $4000 (including medications). IVF cycle is currently at $25000 (including medications)
Describe Peter Lu's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Institute of New Orleans.
We plan to do a single embryo transfer. After speaking with Dr. Lu, it is the best option given my age.
8
Doctor
Peter Lu
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
5 of 5
8
Clinic
Fertility Institute of New Orleans
Mandeville
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2017, Unsuccessful
NPS
8
NPS
9
Age 32 - 34
3 IVF
Diminished Ovarian Reserve
Male Factor
Income $100K - $199K
Nurse or HC Services
Only Doc Seen
Fertility Medications With Other Docs
Neutral
Strongly Recommends
Unsuccessful
Dr. Lu makes you feel like he really matters to you, he is never in hurry, and always seems willing to explain things and make sure you understand and are comfortable before going forward....Dr. Lu is very knowledgeable and thorough in his visits with you. I never felt like he was rushed, and always felt like he truly cared. Dr. Lu himself will personally call you with some results and to check on you at home...All staff is friendly and competent in their role.
[Fertility Institute of NO] Clinic is very nice, with little to no wait times on the day of your scheduled appointment. All staff is friendly and competent in their role....3 egg retrievals, 1 fresh transfer, 2 frozen transfers and all meds, labs, and US were $60,000...Mary was excellent, very caring, compassionate, and understanding. She is always organized and timely....Dr. Lu is very knowledgeable and thorough in his visits with you. I never felt like he was rushed, and always felt like he truly cared. Dr. Lu himself will personally call you with some results and to check on you at home.
How was your experience with Peter Lu at Fertility Institute of New Orleans?
Dr. Lu is very knowledgeable and thorough in his visits with you. I never felt like he was rushed, and always felt like he truly cared. Dr. Lu himself will personally call you with some results and to check on you at home.
What's one piece of advice would you give a prospective patient of Peter Lu at Fertility Institute of New Orleans?
Make a list of questions you have for him before your visits. Take notes while at the appointment.
During treatment, were you treated like a number or a human with Peter Lu at Fertility Institute of New Orleans?
Dr. Lu makes you feel like he really matters to you, he is never in hurry, and always seems willing to explain things and make sure you understand and are comfortable before going forward.
Describe your experience with your nurse at Fertility Institute of New Orleans. (Assigned nurse: Mary )
Mary was excellent, very caring, compassionate, and understanding. She is always organized and timely.
Describe your experience with Fertility Institute of New Orleans.
Clinic is very nice, with little to no wait times on the day of your scheduled appointment. All staff is friendly and competent in their role.
Describe the costs associated with your care under Peter Lu at Fertility Institute of New Orleans.
3 egg retrievals, 1 fresh transfer, 2 frozen transfers and all meds, labs, and US were $60,000
8
Doctor
Peter Lu
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
9
Clinic
Fertility Institute of New Orleans
Metairie
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2015, Unsuccessful
NPS
6
NPS
6
Age 41
1 IUI
1 IVF
European
Income $200K - $499K
Teacher
2nd of 2 Docs
3 Fertility Medications With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
He [Dr. Peter Lu] is research driven & positive. He is not a firm believer in alternative therapies, sich as herbs & supplements, but he's also not against trying them. He seemed to understand our desire for having another child & seemed hopeful but also realistic that there's no exact science for treating infertility. His bedside manner is efficient and knowledgeable, backed up by statistics and information, but he did not appear well-versed or particularly supportive of additional alternative resources (accupuncture, diet, growth hormone, etc.) to utilize in addition to the typical injection protocol.
He [Dr. Peter Lu] is research driven & positive. He is not a firm believer in alternative therapies, sich as herbs & supplements, but he's also not against trying them. He seemed to understand our desire for having another child & seemed hopeful but also realistic that there's no exact science for treating infertility. His bedside manner is efficient and knowledgeable, backed up by statistics and information, but he did not appear well-versed or particularly supportive of additional alternative resources (accupuncture, diet, growth hormone, etc.) to utilize in addition to the typical injection protocol.
How was your experience with Peter Lu at Fertility Institute of New Orleans?
He is research driven & positive. He is not a firm believer in alternative therapies, sich as herbs & supplements, but he's also not against trying them. He seemed to understand our desire for having another child & seemed hopeful but also realistic that there's no exact science for treating infertility. His bedside manner is efficient and knowledgeable, backed up by statistics and information, but he did not appear well-versed or particularly supportive of additional alternative resources (accupuncture, diet, growth hormone, etc.) to utilize in addition to the typical injection protocol.
What's one piece of advice would you give a prospective patient of Peter Lu at Fertility Institute of New Orleans?
Ask him for information about why he does not subscribe to alternative supplemental therapies to enhance fertility treatments.
During treatment, were you treated like a number or a human with Peter Lu at Fertility Institute of New Orleans?
He seemed very research driven, but he also articulated & echoed our reasons for wanting another child after havibg had one easily & naturally earlier.
Describe the costs associated with your care under Peter Lu at Fertility Institute of New Orleans.
Expensive!
What specific things went wrong at Fertility Institute of New Orleans?
  • Failed to call with results
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Failed to convey critical information
  • Failed to consider drug intolerance
6
Doctor
Peter Lu
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
2 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
3 of 5
Adaptability
3 of 5
6
Clinic
Fertility Institute of New Orleans
New Orleans
NPS
Operations
3 of 5
Scheduling
3 of 5
Billing Department
3 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
3 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2017, Unsuccessful
NPS
7
NPS
7
Age 38 - 39
3 IUI
Anovulation
PCOS
European
Income $200K - $499K
Consultant
Only Doc Seen
Donor Sperm
Neutral
Neutral
Unsuccessful
Dr. Lu is a good doctor. He explains things scientifically and I felt like he did want us to conceive. It is important to ask question along the process to make sense of a lot of complicated information. He will answer your questions and make sure you understand the course of action and next steps....The strategy for me was injection medications. I was not receptive to Clomid....I was always able to make an appointment at my time period of preference.
Very easy to schedule appointments [at Fert Inst of NO], but the parking lot filled up fast. I was always able to make an appointment at my time period of preference. The staff was friendly and quick. I never waited very long in the waiting room before I was seen...[Nursing staff] The were caring and thorough, but at times I felt had a lot of patients and things felt rushed....[treatment costs] around 15,000...Dr. Lu is a good doctor. He explains things scientifically and I felt like he did want us to conceive.
How was your experience with Peter Lu at Fertility Institute of New Orleans?
Dr. Lu is a good doctor. He explains things scientifically and I felt like he did want us to conceive. It is important to ask question along the process to make sense of a lot of complicated information. He will answer your questions and make sure you understand the course of action and next steps.
Describe the protocols Peter Lu used in your cycles at Fertility Institute of New Orleans and their degree of success.
The strategy for me was injection medications. I was not receptive to Clomid.
Describe your experience with the nursing staff at Fertility Institute of New Orleans.
The were caring and thorough, but at times I felt had a lot of patients and things felt rushed.
Describe your experience with Fertility Institute of New Orleans.
Very easy to schedule appointments, but the parking lot filled up fast. I was always able to make an appointment at my time period of preference. The staff was friendly and quick. I never waited very long in the waiting room before I was seen.
Describe the costs associated with your care under Peter Lu at Fertility Institute of New Orleans.
around 15,000
7
Doctor
Peter Lu
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
4 of 5
Compassion
3 of 5
Explained risks
4 of 5
Adaptability
4 of 5
7
Clinic
Fertility Institute of New Orleans
New Orleans
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
2016, Successful
NPS
10
NPS
9
Age 31
Donor Eggs
Male Factor
European
Income $50K - $99K
Only Doc Seen
IVF With Other Docs
Donor Sperm
Strongly Recommends
Strongly Recommends
Successful
Dr Lu has a great bed side manner very supportive and compassionate. He makes sure you understand what you are getting into and all the steps along the way. A very kind and thoughtful man...He took time and care to answer all our questions and encouraged us...Tell him everything...
[Fert Inst of NO - Mand clinic is] Very efficient and on top of things. You are seen quickly and taken good care of...
How was your experience with Peter Lu at Fertility Institute of New Orleans?
Dr Lu has a great bed side manner very supportive and compassionate. He makes sure you understand what you are getting into and all the steps along the way. A very kind and thoughtful man
What's one piece of advice would you give a prospective patient of Peter Lu at Fertility Institute of New Orleans?
Tell him everything
During treatment, were you treated like a number or a human with Peter Lu at Fertility Institute of New Orleans?
He took time and care to answer all our questions and encouraged us.
Describe your experience with your nurse at Fertility Institute of New Orleans. (Assigned nurse: Lisa)
Helpful
Describe your experience with Fertility Institute of New Orleans.
Very efficient and on top of things. You are seen quickly and taken good care of
Describe the costs associated with your care under Peter Lu at Fertility Institute of New Orleans.
4000
10
Doctor
Peter Lu
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
9
Clinic
Fertility Institute of New Orleans
Mandeville
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
NPS
8
NPS
10
Age 33
1 IUI
Unexplained
Native American
Income $50K - $99K
Nurse or HC Services
2nd of 2 Docs
4 Fertility Medications With Other Docs
Neutral
Strongly Recommends
Success w/ Doc Too early to know
Dr Lu is very straight forward, which I like. He talks to me and allows me to understand exactly what the steps will be. He also has a plan ready for the next round in case it is a negative. I like that he is always thinking ahead...I don’t want to be given false hope or led on. I definitely feel like Dr. Lu is doing everything he can to help me get pregnant without wasting my money or time!...We are at the stage of injectable stimulants, hcg trigger shot, and an IUI. No comments yet on it as it’s my first attempt with injectables.
We are at the stage of injectable stimulants, hcg trigger shot, and an IUI [with Fertility Institute of New Orleans]...The nursing staff is super helpful. Due to my crazy work schedule they are always really flexible with helping me make my appointments...An IUI with injectables they said I’d going to cost me around $3000...A strength the clinic has is that it is easy to get to in our area. Another strength is that the appointments work well with my schedule. They have support groups that they host every now and then, which is a bonus. A weakness is you end up having to leave voicemails for the nurse and it seems sometimes it takes them a while to call you back.
How was your experience with Peter Lu at Fertility Institute of New Orleans?
I feel like Dr. Lu is very professional and to the point. I am in the medical field and I just want to know the facts. I really like that he doesn’t sugar coat anything because not all news is goos news. I don’t want to be given false hope or led on. I definitely feel like Dr. Lu is doing everything he can to help me get pregnant without wasting my money or time!
What's one piece of advice would you give a prospective patient of Peter Lu at Fertility Institute of New Orleans?
Go in with an open mind. He does stutter a little bit and talks in circles it seems but he is just trying to get his point across.
During treatment, were you treated like a number or a human with Peter Lu at Fertility Institute of New Orleans?
Dr Lu is very straight forward, which I like. He talks to me and allows me to understand exactly what the steps will be. He also has a plan ready for the next round in case it is a negative. I like that he is always thinking ahead.
Describe the protocols Peter Lu used in your cycles at Fertility Institute of New Orleans and their degree of success.
We are at the stage of injectable stimulants, hcg trigger shot, and an IUI. No comments yet on it as it’s my first attempt with injectables.
Describe your experience with the nursing staff at Fertility Institute of New Orleans.
The nursing staff is super helpful. Due to my crazy work schedule they are always really flexible with helping me make my appointments.
Describe your experience with Fertility Institute of New Orleans.
A strength the clinic has is that it is easy to get to in our area. Another strength is that the appointments work well with my schedule. They have support groups that they host every now and then, which is a bonus. A weakness is you end up having to leave voicemails for the nurse and it seems sometimes it takes them a while to call you back.
Describe the costs associated with your care under Peter Lu at Fertility Institute of New Orleans.
An IUI with injectables they said I’d going to cost me around $3000.
Describe Peter Lu's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Institute of New Orleans.
N/A
8
Doctor
Peter Lu
NPS
Humanity
5 of 5
Communication
3 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Fertility Institute of New Orleans
Mandeville
NPS
Operations
5 of 5
Scheduling
3 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2019, Successful
NPS
10
NPS
10
Age 32 - 34
2 IVF
Income $0 - $49K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
He [Dr. Peter Lu] became a friend in the end. We built a relationship with him over time! He’s a very kind smart man. He always answered every question we had and also called back hisself in weekends if I had a question! He made every part of the process smooth and comfortable as possible.... Peter lu took his time with us on any question we had. He was very personable!
I never had a problem with anything at this facility [Fertility Institute of NO-Mandeville]. If I had any questions regarding billing, medicine, appointments someone always answered. Every staff member did their part of the job to the fullest ..... She [the nurse] answered any medicine questions and always called back... He became a friend in the end. We built a relationship with him over time! He’s a very kind smart man. He always answered every question we had and also called back hisself in weekends if I had a question! He made every part of the process smooth and comfortable as possible.
How was your experience with Peter Lu at Fertility Institute of New Orleans?
He became a friend in the end. We built a relationship with him over time! He’s a very kind smart man. He always answered every question we had and also called back hisself in weekends if I had a question! He made every part of the process smooth and comfortable as possible. I will always recommend him to any lady struggling to have a child. I have had friends go to him and they also love him just a small much. In the near future with our other frozen embryos we will only use him to transfer our babys.
What's one piece of advice would you give a prospective patient of Peter Lu at Fertility Institute of New Orleans?
he’s a great doctor don’t be scared to ask questions
During treatment, were you treated like a number or a human with Peter Lu at Fertility Institute of New Orleans?
Peter lu took his time with us on any question we had. He was very personable!
Describe the protocols Peter Lu used in your cycles at Fertility Institute of New Orleans and their degree of success.
Ivf protocol
Describe your experience with your nurse at Fertility Institute of New Orleans. (Assigned nurse: Lisa )
She answered any medicine questions and always called back
Describe your experience with Fertility Institute of New Orleans.
I never had a problem with anything at this facility. If I had any questions regarding billing, medicine, appointments someone always answered. Every staff member did their part of the job to the fullest .
Describe the costs associated with your care under Peter Lu at Fertility Institute of New Orleans.
Each process was different b In cost
Describe Peter Lu's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Institute of New Orleans.
He always says one healthy pregnancy at a time
10
Doctor
Peter Lu
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Fertility Institute of New Orleans
Mandeville
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5