Philip Chenette

Pacific Fertility Center

Available Lines of Communication

Doctor, Nurse available by email
Doctor email
Nurse email
Doctor, Nurse available by direct line
Direct line to doctor
Direct line to nurse
Not available by cell phone
Not available by personal cell phone
Medical SchoolIndiana U.
ResidencyU. of Pittsburgh
FellowshipUSC
San Francisco
55 Francisco Street
San Francisco, CA 94133
415-834-3095
On a scale from 0-10, how likely are you to recommend Philip Chenette to a friend?
Strongly recommend: 58%Neutral: 34%Don't recommend: 8%8.6
8 assessments
  • 58% Strongly recommend (9-10)
  • 34% Neutral (7-8)
  • 8% Don't recommend (0-6)
Humanity
Treated like a number
Treated like a human
9.1
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
Poor communication
Excellent communication
8.6
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
Rarely saw at appts.
Always saw at appts.
6.2
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

Responsiveness
Poor response time
Excellent response time
OK
Responsiveness

Scale is "poor, ok, good, excellent," and measures how responsive a care team was when patients needed to see or speak to them.

On a scale from 0-10, how likely are you to recommend Pacific Fertility Center to a friend?
Strongly recommend: 70%Neutral: 21%Don't recommend: 10%8.8
61 assessments
  • 70% Strongly recommend (9-10)
  • 21% Neutral (7-8)
  • 10% Don't recommend (0-6)
8 assessments
10
Age
30 - 32
Treated
2017 - 2019
Success with this Doc
Yes
Treatment
1 IVF
Diagnosis
Anovulation, PCOS
10
Dr. Chenette is an absolutely compassionate physician and person in general. He is soft spoken, understanding and made me and husband feel like he genuinely cared about us and treating us. We never felt rushed with him. Never felt like we asked a “stupid” question, although I’m sure we did a time or two. He is very personable and caring. Not to mention extremely dedicated, educated and experience in his field.
+ Read more
Age
30 - 32
Treated
2017 - 2019
Success with this Doc
Yes
Race
Other
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
Anovulation, PCOS
10
How was your experience with Philip Chenette at Pacific Fertility Center?
Dr. Chenette is unequivocally the best fertility specialist. From his personal deamenor to his experience as a fertility specialist we believe there is no one better. We would go to him time and time again. We did extensive research and interviews with other fertility specialists before choosing to go with him and we are so grateful we did.
What's one piece of advice would you give a prospective patient of Philip Chenette at Pacific Fertility Center?
The clinic (PFC) is busy and you may not get Dr. Chenette for every appointment if your schedule is not flexible. You will not regret choosing him.
During treatment, were you treated like a number or a human with Philip Chenette at Pacific Fertility Center?
Dr. Chenette is an absolutely compassionate physician and person in general. He is soft spoken, understanding and made me and husband feel like he genuinely cared about us and treating us. We never felt rushed with him. Never felt like we asked a “stupid” question, although I’m sure we did a time or two. He is very personable and caring. Not to mention extremely dedicated, educated and experience in his field.
Describe the protocols Philip Chenette used in your cycles at Pacific Fertility Center and their degree of success.
I had a say in all my treatments. I was given options, along with their strengths and weaknesses. Dr.Chenette was my advocate, he gave me the options and essentially let me chose what I wanted. I chose injectable cycles for both egg retrieval and FET due to the discussion my husband and I had with Dr. Chenette. He (Dr. Chenette) believed it would be the most likely to succeed. And it did.
Describe your experience with your nurse at Pacific Fertility Center. (Assigned nurse: Iris)
The “Dr. Chenette Care Team” was astonishing. Organized and always easy to get ahold of. I absolutely adore Iris (LVN).
Describe your experience with Pacific Fertility Center.
Clinic is beautiful. It is located in SF so parking can be a hassle if you don’t give yourself a few minutes to park and walk a short distance. There is a parking garage and street metered parking, none is reimbursed by clinic. Beautiful office with bay view.
Describe the costs associated with your care under Philip Chenette at Pacific Fertility Center.
Roughly 25k for all treatment and medication.
Describe Philip Chenette's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Pacific Fertility Center.
We did an eSET FET. Our embryos were extensively tested, genetically. Once again Dr. Chenette went over the risks, pros and cons of eSET and multiple embryo transfer. He highly suggested for an eSET and we agreed.
10
Doctor
Philip Chenette
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Pacific Fertility Center
San Francisco
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
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Verified

This patient has provided documentation of treatment at this clinic.

10
Age
33 - 34
Treated
2016 - 2017
Success with this Doc
No
Treatment
1 IVF
Diagnosis
Poor Egg Quality, Unexplained
10
Dr. Chenette is very caring, genuine and sympathetic. He spends time going over the procedure, what he is doing or will do and answers any and all questions. He is open to setting up 30 minute phone consults to answer questions. He is extremely thorough. There was only two times where I felt he could have been more sympathetic-- both times involved him explaining about men's sperm quality vs women's egg quality....Don't expect that he will be the one doing your procedure; it may be another doctor at the same clinic.
+ Read more
Age
33 - 34
Treated
2016 - 2017
Success with this Doc
No
Race
Prefer not to answer
Income
Occupation
Consultant
Order & Number of Docs Seen
1st of 3 Docs
Treatment
1 IVF
Diagnosis
Poor Egg Quality, Unexplained
10
How was your experience with Philip Chenette at Pacific Fertility Center?
Dr. Chenette is very caring, genuine and sympathetic. He spends time going over the procedure, what he is doing or will do and answers any and all questions. He is open to setting up 30 minute phone consults to answer questions. He is extremely thorough. There was only two times where I felt he could have been more sympathetic-- both times involved him explaining about men's sperm quality vs women's egg quality. He seemed very pro-male, stating that the majority of the time the issue is in the women. Even if that is true, and I trust him, it doesn't sound great coming out. Also, after our first retrieval, he mentioned that my husband did a "great job" and made it seem like I didn't. I was overly sensitive at the time (extra hormones) and wished that he didn't say it like that but rather, be more sensitive in the way he phrased that comment. I know he means well. He is extremely genuine and overall a great doctor.
What's one piece of advice would you give a prospective patient of Philip Chenette at Pacific Fertility Center?
Don't expect that he will be the one doing your procedure; it may be another doctor at the same clinic. Ask a lot of questions because he is great at answering them.
During treatment, were you treated like a number or a human with Philip Chenette at Pacific Fertility Center?
Doctor Chenette is very caring and genuine. He speaks softly, remains calm and he spends times to explain things and answer questions.
Describe the protocols Philip Chenette used in your cycles at Pacific Fertility Center and their degree of success.
First retrieval: 200 IU of Follistim; 150IU of Menopur; prenatal vitamin, HCG trigger shot and lupron two nights(?) before retrieval. Baseline ultrasound day 2 of cycle and Ultrasounds during the stim process. Second retrieval (in process): 200 IU of Follistim, Morning and evening 10 units of Lupron, .2ml LD hCG, prenatal vitamin and CoQ10 and DHEA.
Describe your experience with your nurse at Pacific Fertility Center. (Assigned nurse: Iris)
The nurse was very helpful in answering all my questions. The nursing staff was great-- extremely friendly, helpful, and kind. I did not like my care coordinator, Laura Begay. She was always busy, all conversations felt rushed and she was not compassionate at all. There were numerous times I was at the office and wanted to meet her face to face, but she never once introduced herself to me in person and every time I asked the staff if she was available, she was too busy. Once her part is complete, she is quick to pass off other issues to other staff. She is very to the point and blunt and I wished many times she showed a little compassion to me.
Describe your experience with Pacific Fertility Center.
The clinic is extremely organized. The facility is really nice and the nursing staff is great. One weakness is the clinical coordinator I was partnered with. Her name is Laura Begay and she was not compassionate at all.
Describe the costs associated with your care under Philip Chenette at Pacific Fertility Center.
roughly $22K for the retrieval and around $3K for medication (1st time) second time: roughly $15K for retrieval and around $1500 for medication
Describe Philip Chenette's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Pacific Fertility Center.
Dr. Chenette is an advocate for single embryo transfer. He strongly discourages multiple embryo transfer
10
Doctor
Philip Chenette
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Pacific Fertility Center
San Francisco
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
Verified

This patient has provided documentation of treatment at this clinic.

7
Age
33
Treated
2013
Success with this Doc
Yes
Treatment
2 Fertility Medications
Diagnosis
7
I did want to try to be as "natural" as possible and not take drastic measures unless we had to, and I'm not sure that was totally respected.
+ Read more
Age
33
Treated
2013
Success with this Doc
Yes
Race
European
Income
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 Fertility Medications
Diagnosis
7
How was your experience with Philip Chenette at Pacific Fertility Center?
Dr. Chenette came highly recommended to me, so I had high hopes. In our initial meeting, he reassured us that our situation was common and there were lots of avenues we could go down to increase our chances of getting pregnant. I did want to try to be as "natural" as possible and not take drastic measures unless we had to, and I'm not sure that was totally respected. His team made a mistake putting together my schedule for when to take the Clomid, so the first time it didn't work. The second time was a slam dunk, so we were lucky enough not to have to take more extreme measures. The nurse assigned to our case was absolutely fantastic, but other than that I'd say Dr Chenette was just ok, and the rest of the staff was quite frustrating to work with. Our information was not passed correctly from one team member to the next and I found myself having to repeat myself in the same appointment and in one appointment after another.
What's one piece of advice would you give a prospective patient of Philip Chenette at Pacific Fertility Center?
Get a feel for the whole staff you'd be working with, not just Dr. Chenette.
During treatment, were you treated like a number or a human with Philip Chenette at Pacific Fertility Center?
I didn't feel like he adapted the conversation to me... as someone who didn't really want to go this route in the first place and was willing to take a bit more time to forgo taking drastic action, I don't think that changed Dr. Chenette's pitch.
Describe your experience with your nurse at Pacific Fertility Center. (Assigned nurse: Sue Austin)
She was the only one on top of it. She emailed and called me often, apologized when the rest of the staff made mistakes and was generally a fantastic person to work with.
What specific things went wrong at Pacific Fertility Center?
  • Lost paperwork
  • Failed to call with results
  • Provided conflicting information
  • Canceled a cycle due to clinic error
7
Doctor
Philip Chenette
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
7
Clinic
Pacific Fertility Center
San Francisco
Nursing
Operations
Scheduling
Billing
Educational Resources
– Read less
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Ask this reviewer a question about their experience with Philip Chenette at Pacific Fertility Center.

Verified

This patient has provided documentation of treatment at this clinic.

10
Age
41
Treated
2019
Success with this Doc
?
Treatment
IVF
Diagnosis
10
Dr. Chenette has a very warm bedside manner. He is very calm, cool and collected. ... He made himself available for scheduled calls to go over my detailed questions. He was not condescending but he was extremely knowledgeable. ... Confident and calm. ... He made himself available for scheduled calls to go over questions we had. He sets all those around him at ease. He conducts his own ultrasounds personally.
+ Read more
Age
41
Treated
2019
Success with this Doc
?
Race
European, East Asian
Income
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
IVF
Diagnosis
10
How was your experience with Philip Chenette at Pacific Fertility Center?
He was professional but warm, knowledgeable but not condescending. Confident and calm. We are still in progress with our treatment but I would recommend him. He made himself available for scheduled calls to go over questions we had. He sets all those around him at ease. He conducts his own ultrasounds personally.
What's one piece of advice would you give a prospective patient of Philip Chenette at Pacific Fertility Center?
Be yourself. Come prepared with whatever questions you might have because he will answer the openly. Bring as much of your family history As you can.
During treatment, were you treated like a number or a human with Philip Chenette at Pacific Fertility Center?
Dr. Chenette has a very warm bedside manner. He is very calm, cool and collected. He was referred to me by friends who also described him in the same way. He made himself available for scheduled calls to go over my detailed questions. He was not condescending but he was extremely knowledgeable.
Describe the protocols Philip Chenette used in your cycles at Pacific Fertility Center and their degree of success.
We are mid-treatment, so I can’t go into great detail here
Describe your experience with the nursing staff.
Still meeting them
Describe your experience with Pacific Fertility Center.
The clinic is in a beautiful location overlooking the bay bridge and the office is beautifully appointed with calming music and an ocean view. The rooms are very nice and even the music is tasteful. The staff is very responsive. They have someone on call on the weekends.
Describe the costs associated with your care under Philip Chenette at Pacific Fertility Center.
We are mid treatment so I can’t fully say.
Describe Philip Chenette's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Pacific Fertility Center.
Not yet.
10
Doctor
Philip Chenette
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Pacific Fertility Center
San Francisco
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
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Ask this reviewer a question about their experience with Philip Chenette at Pacific Fertility Center.

Verified

This patient has provided documentation of treatment at this clinic.

7
Age
37 - 40
Treated
2013 - 2016
Success with this Doc
Yes
Treatment
IVF
Diagnosis
Male Factor, Unexplained
7
Dr. Chenette is very competent. The clinic generally tends to do single embryo transfers and counselled us against multi-embryo transfers. There were some billing issues, the counselor was a bit pushy for IVF, and we did feel like we were signed up for IVF before we had made the decision ourselves. But overall, the clinic provided adequate service...He was confident and competent...
+ Read more
Age
37 - 40
Treated
2013 - 2016
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
IVF
Diagnosis
Male Factor, Unexplained
7
How was your experience with Philip Chenette at Pacific Fertility Center?
Dr. Chenette is very competent. The clinic generally tends to do single embryo transfers and counselled us against multi-embryo transfers. There were some billing issues, the counselor was a bit pushy for IVF, and we did feel like we were signed up for IVF before we had made the decision ourselves. But overall, the clinic provided adequate service.
What's one piece of advice would you give a prospective patient of Philip Chenette at Pacific Fertility Center?
Just make sure that you don't want to feel as if you're being pushed to IVF. You want to understand the risks as best as possible and want them to spend the time educating you as a patient as to the best treatments that give you the best possible chances of a healthy, single child with minimal risks to mother and child.
During treatment, were you treated like a number or a human with Philip Chenette at Pacific Fertility Center?
He was confident and competent.
Describe the protocols Philip Chenette used in your cycles at Pacific Fertility Center and their degree of success.
Menopur, Follistim, single embryo transfers
Describe your experience with Pacific Fertility Center.
The clinic is busy. The embryologist and labs are top notch. The surgery center was well maintained. Some issues with record keeping and billing.
Describe the costs associated with your care under Philip Chenette at Pacific Fertility Center.
Spent around $30K. IVF covered, additional costs include semen analysis, fertility drugs, embryo storage, genetic testing.
What specific things went wrong at Pacific Fertility Center?
  • Lost paperwork
  • Provided conflicting information
7
Doctor
Philip Chenette
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
7
Clinic
Pacific Fertility Center
San Francisco
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
Verified

This patient has provided documentation of treatment at this clinic.

8
Age
39
Treated
2018
Success with this Doc
Yes
Treatment
1 Embryo Freezing, Donor Sperm
Diagnosis
8
Set a great treatment plan that gave me 400 times better than expected results. Explained the process throroughly and provided a good summary of results at the end. The Dr [Chenette] was available through nurses to answer questions and was key to making my experience a good one...Don’t expect to see him on every visit, but know that he is available for questions and the other doctors on staff are also fantastic...I was on a moderate dose of menopur and follistim for 11 days. My trigger was a mixed lupron/hcg due to having a large number of follicles.
+ Read more
Age
39
Treated
2018
Success with this Doc
Yes
Race
European, Latino, Other
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 Embryo Freezing, Donor Sperm
Diagnosis
8
How was your experience with Philip Chenette at Pacific Fertility Center?
Set a great treatment plan that gave me 400 times better than expected results. Explained the process throroughly and provided a good summary of results at the end. The Dr was available through nurses to answer questions and was key to making my experience a good one.
What's one piece of advice would you give a prospective patient of Philip Chenette at Pacific Fertility Center?
Don’t expect to see him on every visit, but know that he is available for questions and the other doctors on staff are also fantastic.
During treatment, were you treated like a number or a human with Philip Chenette at Pacific Fertility Center?
Smooth process, quick response to questions and easy scheduling
Describe the protocols Philip Chenette used in your cycles at Pacific Fertility Center and their degree of success.
I was on a moderate dose of menopur and follistim for 11 days. My trigger was a mixed lupron/hcg due to having a large number of follicles.
Describe your experience with Pacific Fertility Center.
Clinic is well run and organized. They are open on weekends and easy to communicate with. Everything is well explained and the process went very smoothly for me from my visit visit to subsequent ones. I had zero problems getting appointments when I needed them.
Describe the costs associated with your care under Philip Chenette at Pacific Fertility Center.
Full cost with all visits was approximately 21k.
8
Doctor
Philip Chenette
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Pacific Fertility Center
San Francisco
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
Verified

This patient has provided documentation of treatment at this clinic.

3
Age
37
Treated
2012
Success with this Doc
5 Eggs Frozen
Treatment
3 IUI, 5 IVF, 1 Egg Freezing, Donor Eggs
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality
3
He [Dr. Philip Chenette] started with very negative and scary data on our first visit (That has turned out to be debunked) And, one of the protocols ended in a cancelled cycle and I never had that happen on the 5 following ones. Also, the doctors after that were not impressed with the protocol he suggested for the 2nd round after the first one didn't meet his expectations. So, that concerned me too
+ Read more
Age
37
Treated
2012
Success with this Doc
5 Eggs Frozen
Race
Ashkenazi Jewish
Income
$200K - $499K
Occupation
Investor
Order & Number of Docs Seen
1st of 4 Docs
Treatment
3 IUI, 5 IVF, 1 Egg Freezing, Donor Eggs
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality
3
How was your experience with Philip Chenette at Pacific Fertility Center?
He started with very negative and scary data on our first visit (That has turned out to be debunked) And, one of the protocols ended in a cancelled cycle and I never had that happen on the 5 following ones. Also, the doctors after that were not impressed with the protocol he suggested for the 2nd round after the first one didn't meet his expectations. So, that concerned me too
During treatment, were you treated like a number or a human with Philip Chenette at Pacific Fertility Center?
He knew who I was, so it wasn't quite like a number, but I didn't have the best rapport with him
Describe the protocols Philip Chenette used in your cycles at Pacific Fertility Center and their degree of success.
FSH 240 and ganirelix for the first one. 7 eggs retrieved and 5 were frozen. (This was the best result I had from any protocol, but every doctor after that did more 'complex' ones.) Then a lupron pill for the 2nd attempt, which failed.
Describe your experience with Pacific Fertility Center.
High-end feel but I didn't get to see the same people a lot, and I still didn't felt a bit like a number
What specific things went wrong at Pacific Fertility Center?
  • Provided conflicting information
3
Doctor
Philip Chenette
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
3
Clinic
Pacific Fertility Center
San Francisco
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
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Ask this reviewer a question about their experience with Philip Chenette at Pacific Fertility Center.

Verified

This patient has provided documentation of treatment at this clinic.

10
Age
44 - 45
Treated
2011 - 2012
Success with this Doc
Yes
Treatment
IVF, Donor Eggs, Donor Sperm
Diagnosis
Diminished Ovarian Reserve
10
He gave me a candid assessment of my chances due to my age. He did not discourage me to pursue using my own eggs but he was very pragmatic about the statistical outcome.
+ Read more
Age
44 - 45
Treated
2011 - 2012
Success with this Doc
Yes
Race
East Asian
Income
$200K - $499K
Occupation
Investor
Order & Number of Docs Seen
1 Doc Seen
Treatment
IVF, Donor Eggs, Donor Sperm
Diagnosis
Diminished Ovarian Reserve
10
How was your experience with Philip Chenette at Pacific Fertility Center?
He gave me a candid assessment of my chances due to my age. He did not discourage me to pursue using my own eggs but he was very pragmatic about the statistical outcome.
What's one piece of advice would you give a prospective patient of Philip Chenette at Pacific Fertility Center?
Concentrate on the end goal - having a baby, and let him suggest the best route to do obtain this given your history.
During treatment, were you treated like a number or a human with Philip Chenette at Pacific Fertility Center?
The doctor, front desk staff and nurses were always very professional and knew my name. When I was called to discuss pregnancy results the nurses were very thoughtful. When I had two embryo transfers that ended unsuccessfully Dr. Chenette called me to follow up and address any concerns.
Describe your experience with the nursing staff.
It is a very well run practice and they were all professional.
10
Doctor
Philip Chenette
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Pacific Fertility Center
San Francisco
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
Ask a Question

Ask this reviewer a question about their experience with Philip Chenette at Pacific Fertility Center.

Verified

This patient has provided documentation of treatment at this clinic.