Rated 8.3
Strongly recommend: 56%Neutral: 35%Don't recommend: 9%8.3
56% strongly recommend
11 reviews
Humanity
9.1
9.1
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
8.7
8.7
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
6.1
6.1
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

Responsiveness
8.4
Good
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
Indiana U.
Residency
U. of Pittsburgh
Fellowship
USC

How Doctor Communicates

doctor, nurse available by email
doctor, nurse available by directline
doctor, nurse available by directline
not available by personal cell phone
not available by personal cell phone
Philip Chenette works at

Pacific Fertility Center
Rated 8.5
Strongly recommend: 73%Neutral: 14%Don't recommend: 13%8.5

Explore Clinic
San Francisco
55 Francisco Street
San Francisco, CA 94133

6 patient reviews filtered by:

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Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2019, Successful
NPS
10
NPS
10
Age 30 - 32
1 IVF
Anovulation
PCOS
Income $50K - $99K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Chenette is an absolutely compassionate physician and person in general. He is soft spoken, understanding and made me and husband feel like he genuinely cared about us and treating us. We never felt rushed with him. Never felt like we asked a “stupid” question, although I’m sure we did a time or two. He is very personable and caring. Not to mention extremely dedicated, educated and experience in his field.
The clinic (PFC) is busy ... Roughly 25k for all treatment and medication. ...Clinic is beautiful. It is located in SF so parking can be a hassle if you don’t give yourself a few minutes to park and walk a short distance. ... Our embryos were extensively tested, genetically. ... I had a say in all my treatments. I was given options, along with their strengths and weaknesses.
How was your experience with Philip Chenette at Pacific Fertility Center?
Dr. Chenette is unequivocally the best fertility specialist. From his personal deamenor to his experience as a fertility specialist we believe there is no one better. We would go to him time and time again. We did extensive research and interviews with other fertility specialists before choosing to go with him and we are so grateful we did.
What's one piece of advice would you give a prospective patient of Philip Chenette at Pacific Fertility Center?
The clinic (PFC) is busy and you may not get Dr. Chenette for every appointment if your schedule is not flexible. You will not regret choosing him.
During treatment, were you treated like a number or a human with Philip Chenette at Pacific Fertility Center?
Dr. Chenette is an absolutely compassionate physician and person in general. He is soft spoken, understanding and made me and husband feel like he genuinely cared about us and treating us. We never felt rushed with him. Never felt like we asked a “stupid” question, although I’m sure we did a time or two. He is very personable and caring. Not to mention extremely dedicated, educated and experience in his field.
Describe the protocols Philip Chenette used in your cycles at Pacific Fertility Center and their degree of success.
I had a say in all my treatments. I was given options, along with their strengths and weaknesses. Dr.Chenette was my advocate, he gave me the options and essentially let me chose what I wanted. I chose injectable cycles for both egg retrieval and FET due to the discussion my husband and I had with Dr. Chenette. He (Dr. Chenette) believed it would be the most likely to succeed. And it did.
Describe your experience with your nurse at Pacific Fertility Center. (Assigned nurse: Iris)
The “Dr. Chenette Care Team” was astonishing. Organized and always easy to get ahold of. I absolutely adore Iris (LVN).
Describe your experience with Pacific Fertility Center.
Clinic is beautiful. It is located in SF so parking can be a hassle if you don’t give yourself a few minutes to park and walk a short distance. There is a parking garage and street metered parking, none is reimbursed by clinic. Beautiful office with bay view.
Describe the costs associated with your care under Philip Chenette at Pacific Fertility Center.
Roughly 25k for all treatment and medication.
Describe Philip Chenette's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Pacific Fertility Center.
We did an eSET FET. Our embryos were extensively tested, genetically. Once again Dr. Chenette went over the risks, pros and cons of eSET and multiple embryo transfer. He highly suggested for an eSET and we agreed.
10
Doctor
Philip Chenette
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Pacific Fertility Center
San Francisco
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2017, Unsuccessful
NPS
10
NPS
10
Age 33 - 34
1 IVF
Poor Egg Quality
Unexplained
Consultant
1st of 3 Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
Dr. Chenette is very caring, genuine and sympathetic. He spends time going over the procedure, what he is doing or will do and answers any and all questions. He is open to setting up 30 minute phone consults to answer questions. He is extremely thorough. There was only two times where I felt he could have been more sympathetic-- both times involved him explaining about men's sperm quality vs women's egg quality....Don't expect that he will be the one doing your procedure; it may be another doctor at the same clinic.
The clinic [Pacific Fert] is extremely organized. The facility is really nice and the nursing staff is great. One weakness is the clinical coordinator I was partnered with...The nurse was very helpful in answering all my questions. The nursing staff was great-- extremely friendly, helpful, and kind. I did not like my care coordinator, Laura Begay. She was always busy, all conversations felt rushed and she was not compassionate at all. There were numerous times I was at the office and wanted to meet her face to face, but she never once introduced herself to me in person and every time I asked the staff if she was available, she was too busy. Once her part is complete, she is quick to pass off other issues to other staff. She is very to the point and blunt and I wished many times she showed a little compassion to me.
How was your experience with Philip Chenette at Pacific Fertility Center?
Dr. Chenette is very caring, genuine and sympathetic. He spends time going over the procedure, what he is doing or will do and answers any and all questions. He is open to setting up 30 minute phone consults to answer questions. He is extremely thorough. There was only two times where I felt he could have been more sympathetic-- both times involved him explaining about men's sperm quality vs women's egg quality. He seemed very pro-male, stating that the majority of the time the issue is in the women. Even if that is true, and I trust him, it doesn't sound great coming out. Also, after our first retrieval, he mentioned that my husband did a "great job" and made it seem like I didn't. I was overly sensitive at the time (extra hormones) and wished that he didn't say it like that but rather, be more sensitive in the way he phrased that comment. I know he means well. He is extremely genuine and overall a great doctor.
What's one piece of advice would you give a prospective patient of Philip Chenette at Pacific Fertility Center?
Don't expect that he will be the one doing your procedure; it may be another doctor at the same clinic. Ask a lot of questions because he is great at answering them.
During treatment, were you treated like a number or a human with Philip Chenette at Pacific Fertility Center?
Doctor Chenette is very caring and genuine. He speaks softly, remains calm and he spends times to explain things and answer questions.
Describe the protocols Philip Chenette used in your cycles at Pacific Fertility Center and their degree of success.
First retrieval: 200 IU of Follistim; 150IU of Menopur; prenatal vitamin, HCG trigger shot and lupron two nights(?) before retrieval. Baseline ultrasound day 2 of cycle and Ultrasounds during the stim process. Second retrieval (in process): 200 IU of Follistim, Morning and evening 10 units of Lupron, .2ml LD hCG, prenatal vitamin and CoQ10 and DHEA.
Describe your experience with your nurse at Pacific Fertility Center. (Assigned nurse: Iris)
The nurse was very helpful in answering all my questions. The nursing staff was great-- extremely friendly, helpful, and kind. I did not like my care coordinator, Laura Begay. She was always busy, all conversations felt rushed and she was not compassionate at all. There were numerous times I was at the office and wanted to meet her face to face, but she never once introduced herself to me in person and every time I asked the staff if she was available, she was too busy. Once her part is complete, she is quick to pass off other issues to other staff. She is very to the point and blunt and I wished many times she showed a little compassion to me.
Describe your experience with Pacific Fertility Center.
The clinic is extremely organized. The facility is really nice and the nursing staff is great. One weakness is the clinical coordinator I was partnered with. Her name is Laura Begay and she was not compassionate at all.
Describe the costs associated with your care under Philip Chenette at Pacific Fertility Center.
roughly $22K for the retrieval and around $3K for medication (1st time) second time: roughly $15K for retrieval and around $1500 for medication
Describe Philip Chenette's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Pacific Fertility Center.
Dr. Chenette is an advocate for single embryo transfer. He strongly discourages multiple embryo transfer
10
Doctor
Philip Chenette
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Pacific Fertility Center
San Francisco
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2020, Unsuccessful
NPS
9
NPS
9
Age 35
2 IVF
Diminished Ovarian Reserve
Poor Egg Quality
Tubal Blockage
European
Income $100K - $199K
Doctor
1st of 2 Docs
1 Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
First tried an agonist for IVF cycle #1 [with Dr. Philip Chenette]...tried antagonist (with growth hormone and supplements) for IVF cycle #2...His surrounding team was good at frequent check ins. He did not hide negative information...Strengths: laying out all treatment options. Being available for additional consultations when we wanted them...Weaknesses: very quickly jumped to egg donation (which was at odds with what other providers recommended)
Nursing staff [at Pacific Fertility Center] was organized and quick to answer all questions (answered emails within minutes or hours)...Per cycle was around $16490 (medications separate)...Nice, clean setting. All the physicians seemed to be experts in the field, which is important because they rotate on call on the weekends. The surrounding admin and nursing staff were all extremely attentive and organized. They were quick to answer any questions that came up, and the physicians were always willing to do extra phone visits. Information was sometimes delivered bluntly, so a positive attitude is important.
How was your experience with Philip Chenette at Pacific Fertility Center?
Strengths: laying out all treatment options. Being available for additional consultations when we wanted them Weaknesses: very quickly jumped to egg donation (which was at odds with what other providers recommended)
What's one piece of advice would you give a prospective patient of Philip Chenette at Pacific Fertility Center?
He is candid and is not afraid to give you information you may not want to hear, so it's important to bring your own positive attitude about treatment potential
During treatment, were you treated like a number or a human with Philip Chenette at Pacific Fertility Center?
His surrounding team was good at frequent check ins. He did not hide negative information
Describe the protocols Philip Chenette used in your cycles at Pacific Fertility Center and their degree of success.
First tried an agonist for IVF cycle #1 The tried antagonist (with growth hormone and supplements) for IVF cycle #2
Describe your experience with the nursing staff at Pacific Fertility Center.
Nursing staff was organized and quick to answer all questions (answered emails within minutes or hours)
Describe your experience with Pacific Fertility Center.
Nice, clean setting. All the physicians seemed to be experts in the field, which is important because they rotate on call on the weekends. The surrounding admin and nursing staff were all extremely attentive and organized. They were quick to answer any questions that came up, and the physicians were always willing to do extra phone visits. Information was sometimes delivered bluntly, so a positive attitude is important.
Describe the costs associated with your care under Philip Chenette at Pacific Fertility Center.
Per cycle was around $16490 (medications separate)
Describe Philip Chenette's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Pacific Fertility Center.
Strongly prefer multiple embryo transfer
9
Doctor
Philip Chenette
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
4 of 5
Compassion
5 of 5
Explained risks
3 of 5
Adaptability
4 of 5
9
Clinic
Pacific Fertility Center
San Francisco
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
NPS
10
NPS
9
Age 41
European
East Asian
Only Doc Seen
IVF With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Chenette has a very warm bedside manner. He is very calm, cool and collected. ... He made himself available for scheduled calls to go over my detailed questions. He was not condescending but he was extremely knowledgeable. ... Confident and calm. ... He made himself available for scheduled calls to go over questions we had. He sets all those around him at ease. He conducts his own ultrasounds personally.
The clinic [Pacific Fertility Center] is in a beautiful location overlooking the bay bridge and the office is beautifully appointed with calming music and an ocean view. ... The staff is very responsive. ... The rooms are very nice and even the music is tasteful. ... They have someone on call on the weekends. ... He [Dr. Chenette] conducts his own ultrasounds personally. ... Come prepared with whatever questions you might have
How was your experience with Philip Chenette at Pacific Fertility Center?
He was professional but warm, knowledgeable but not condescending. Confident and calm. We are still in progress with our treatment but I would recommend him. He made himself available for scheduled calls to go over questions we had. He sets all those around him at ease. He conducts his own ultrasounds personally.
What's one piece of advice would you give a prospective patient of Philip Chenette at Pacific Fertility Center?
Be yourself. Come prepared with whatever questions you might have because he will answer the openly. Bring as much of your family history As you can.
During treatment, were you treated like a number or a human with Philip Chenette at Pacific Fertility Center?
Dr. Chenette has a very warm bedside manner. He is very calm, cool and collected. He was referred to me by friends who also described him in the same way. He made himself available for scheduled calls to go over my detailed questions. He was not condescending but he was extremely knowledgeable.
Describe the protocols Philip Chenette used in your cycles at Pacific Fertility Center and their degree of success.
We are mid-treatment, so I can’t go into great detail here
Describe your experience with the nursing staff at Pacific Fertility Center.
Still meeting them
Describe your experience with Pacific Fertility Center.
The clinic is in a beautiful location overlooking the bay bridge and the office is beautifully appointed with calming music and an ocean view. The rooms are very nice and even the music is tasteful. The staff is very responsive. They have someone on call on the weekends.
Describe the costs associated with your care under Philip Chenette at Pacific Fertility Center.
We are mid treatment so I can’t fully say.
Describe Philip Chenette's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Pacific Fertility Center.
Not yet.
10
Doctor
Philip Chenette
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
Pacific Fertility Center
San Francisco
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2011 - 2012, Successful
NPS
10
NPS
10
Age 44 - 45
Donor Eggs
Diminished Ovarian Reserve
East Asian
Income $200K - $499K
Investor
Only Doc Seen
IVF With Other Docs
Donor Sperm
Strongly Recommends
Strongly Recommends
Successful
He gave me a candid assessment of my chances due to my age. He did not discourage me to pursue using my own eggs but he was very pragmatic about the statistical outcome.
he doctor, front desk staff and nurses were always very professional and knew my name. When I was called to discuss pregnancy results the nurses were very thoughtful. When I had two embryo transfers that ended unsuccessfully Dr. Chenette called me to follow up and address any concerns.
How was your experience with Philip Chenette at Pacific Fertility Center?
He gave me a candid assessment of my chances due to my age. He did not discourage me to pursue using my own eggs but he was very pragmatic about the statistical outcome.
What's one piece of advice would you give a prospective patient of Philip Chenette at Pacific Fertility Center?
Concentrate on the end goal - having a baby, and let him suggest the best route to do obtain this given your history.
During treatment, were you treated like a number or a human with Philip Chenette at Pacific Fertility Center?
The doctor, front desk staff and nurses were always very professional and knew my name. When I was called to discuss pregnancy results the nurses were very thoughtful. When I had two embryo transfers that ended unsuccessfully Dr. Chenette called me to follow up and address any concerns.
Describe your experience with the nursing staff at Pacific Fertility Center.
It is a very well run practice and they were all professional.
10
Doctor
Philip Chenette
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
10
Clinic
Pacific Fertility Center
San Francisco
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2013 - 2014, Successful
NPS
10
NPS
10
Age 39 - 40
Unexplained
East Asian
Income $100K - $199K
Nurse or HC Services
1st of 2 Docs
6 IUI With Other Docs
4 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
[Dr. Philip Chenette] will tailor a protocol based on his assessment of the patient...He has excellent bedside manners, made us feel at ease in this stressful process of IVF. In addition he is a very , patient an compassoniate doctor who is very knowledgable is his field with his many years of experience... Throughout the process, Dr. Chenette, was always available for our needs, and always very patient, compassionate and knowledgable.
She [nurse at Pacific Fertility Center] is really helpful and always a step ahead... is a very nice facility. It does not seem like a fertility clinic when you walk in. Very good ambience, friendly staff. The location is great.When you look out the window, of the office, there is a beautiful view of the bay, it will help ease your mind off of the stressful process of IVF. The office staff , coordinators, RN's, MD's are all awewome!...
How was your experience with Philip Chenette at Pacific Fertility Center?
IVF itself is a very stressful process. Throughout the process, Dr. Chenette, was always available for our needs, and always very patient, compassionate and knowledgable. In addition he has excellent bedside manners and of course, a very high success rate! :)
What's one piece of advice would you give a prospective patient of Philip Chenette at Pacific Fertility Center?
His positve attitude and knowledge in the field will bring you success.
During treatment, were you treated like a number or a human with Philip Chenette at Pacific Fertility Center?
He has excellent bedside manners, made us feel at ease in this stressful process of IVF. In addition he is a very , patient an compassoniate doctor who is very knowledgable is his field with his many years of experience.
Describe the protocols Philip Chenette used in your cycles at Pacific Fertility Center and their degree of success.
Dr. Chenette will tailor a protocol based on his assessment of the patient
Describe your experience with your nurse at Pacific Fertility Center. (Assigned nurse: Sue)
She is really helpful and always a step ahead
Describe your experience with Pacific Fertility Center.
PFC is a very nice facility. It does not seem like a fertility clinic when you walk in. Very good ambience, friendly staff. The location is great.When you look out the window, of the office, there is a beautiful view of the bay, it will help ease your mind off of the stressful process of IVF. The office staff , coordinators, RN's, MD's are all awewome!
Describe the costs associated with your care under Philip Chenette at Pacific Fertility Center.
IVF itself is a very expensive process. I suggest to check with your insurance to see if there is any coverage
10
Doctor
Philip Chenette
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Pacific Fertility Center
San Francisco
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5