How was your experience with Phoebe Leonard at Reproductive Medicine & Infertility Associates?
Very competent, but so-so bedside manner. I wish she would have spent more time with me instead of pushing everything through staff coordinators, who were hit or miss. I did feel like I received competent care, but I didn't feel like she cared that much about me as a person.
What's one piece of advice would you give a prospective patient of Phoebe Leonard at Reproductive Medicine & Infertility Associates?
She has an impressive background and she delivered results. However, I would consider also meeting with Dr Stassart at RMIA who has a reputation for genuinely connecting with clients and caring about their outcomes, beyond the initial diagnosis and treatment plan. If given the choice, I would work with her again, because I value competence.
During treatment, were you treated like a number or a human with Phoebe Leonard at Reproductive Medicine & Infertility Associates?
Much of the care was pushed off to coordinators. Dr. Leonard was very competent, but not very warm.
Describe the protocols Phoebe Leonard used in your cycles at Reproductive Medicine & Infertility Associates and their degree of success.
At 40yrs old, I had a low chance of conceiving with my own eggs, but she was still willing to work with me if I wanted to go that route. Given the stats, I ultimately decided to use donor eggs, but I would have trusted her protocol with either course. She used empirical evidence and professional experience to inform her protocols. She also had access to a team of consultants at both the clinic and within a competitive academic setting. While I would have preferred she gave me more details of her rationale and plan instead of just implementing the plan via coordinators, her plan did ultimately result in a live singleton.
Describe your experience with the nursing staff.
The nursing staff were given clear protocols to follow, but communication among a large group of nurses was lacking and so details regarding my individual care were often missed. In one case, a miscommunication from one of my nurses regarding my medication resulted in me having to start that cycle over. It felt like the nurses were secretive about my long-term plan and only wanted to give me the minimal information needed to complete my protocol. Had I been given a complete overview from the beginning, it would have been easier for me to verify the instructions I received every week were correct for my individual needs. I also didn't have a coordinator, which I think would have been helpful. Some of the nurses were new and not very good, while others were experienced and excellent at what they do. It was really hit or miss and I had no control over this aspect of my care. Since no one person was serving as coordinator, I was also made to feel that I was more of a number than a patient.
Describe your experience with Reproductive Medicine & Infertility Associates.
Besides CRM, RMIA is the top clinic in the Minnesota metropolitan area. They aren't perfect, but I would still go to them again if I decided on having a second child. Either that, or I would look to travel out of state for care.
Describe the costs associated with your care under Phoebe Leonard at Reproductive Medicine & Infertility Associates.
Very typical of other clinics. There was the cost of meds, the cost of care with RMIA, and then the cost of donor eggs and sperm. I paid everything upfront, so I can't comment on whether they allow for delayed payment. They were very clear about charges upfront and I didn't have any unexpected costs.
Describe Phoebe Leonard's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Reproductive Medicine & Infertility Associates.
I didn't want to risk having multiples, so I opted for a single transfer. She also recommend a single transfer due to higher risks associated with giving birth to multiples.
What specific things went wrong at Reproductive Medicine & Infertility Associates?
- Provided conflicting information
- Failed to convey critical information
- Canceled a cycle due to clinic error
Describe the specific things that went wrong at Reproductive Medicine & Infertility Associates.
One of the nurses didn't communicate one of my medication changes well and I ended up taking the wrong dose based on her communication. This resulted in having to start my cycle all over again and having to order (and pay for) another round of meds.