Rated 5.3
Strongly recommend: 17%Neutral: 28%Don't recommend: 56%5.3
17% strongly recommend
4 reviews
Humanity
9
9
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
9
9
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
3.5
3.5
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

Responsiveness
7.3
OK
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
UCSD
Residency
U of Washington
Fellowship
UCSF

How Doctor Communicates

doctor, nurse available by email
nurse available by directline
nurse available by directline
not available by personal cell phone
not available by personal cell phone
Preston Nelson works at

Kaiser Permanente NorCal
Rated 7.6
Strongly recommend: 41%Neutral: 35%Don't recommend: 23%7.6

At 1 office

Oakland
3779 Piedmont Avenue
Oakland, CA 94611
(510) 752-1080
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1 patient review filtered by:

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Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unsuccessful
3
4
Age 37 - 38
3 IUI
Male Factor
Unexplained
European
Income $200K - $499K
1st of 2 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
First he [Dr. Preston Nelson] recommended I get an Hsg to rule out tubal blockages. When that was ruled out, we did IUI despite my husband’s poor semen analysis. He referred him to a urologist who gave him some supplement recommendations which helped but obviously not enough because after 3 failed IUIs Dr. Nelson backtracked and said we should look at IVF with Icsi...seemed rushed and unable to answer all my questions...
Kaiser has a ton of patients and fertility patients is no different. Nurse practitioners and doctors seemed rushed and unable to answer all my questions...kaiser is a teaching hospital so much of the time she [nurse] spent teaching her nurse in training. It was not pleasant...The nurse practitioner in training failed to give me the instructions and send my prescription to the lab...386 for IUI, 196 for ovidrel shot, 5 for letrozole, 196 for ultrasound (two per IUI cycle).
How was your experience with Preston Nelson at Kaiser Permanente NorCal?
In the year and a half working with Dr. Nelson and team at kaiser, we saw him once and maybe spoke on the phone three times. I would have looked for a clinic that would have given us more time to answer questions and outline options.
What's one piece of advice would you give a prospective patient of Preston Nelson at Kaiser Permanente NorCal?
If you have fertility benefits through kaiser it may be worth it. For those who have no fertility benefits I would look elsewhere.
During treatment, were you treated like a number or a human with Preston Nelson at Kaiser Permanente NorCal?
Kaiser has a ton of patients and fertility patients is no different. Nurse practitioners and doctors seemed rushed and unable to answer all my questions.
Describe the protocols Preston Nelson used in your cycles at Kaiser Permanente NorCal and their degree of success.
First he recommended I get an Hsg to rule out tubal blockages. When that was ruled out, we did IUI despite my husband’s poor semen analysis. He referred him to a urologist who gave him some supplement recommendations which helped but obviously not enough because after 3 failed IUIs Dr. Nelson backtracked and said we should look at IVF with Icsi.
Describe your experience with your nurse at Kaiser Permanente NorCal. (Assigned nurse: Tulay Gaines)
She always seemed rushed and kaiser is a teaching hospital so much of the time she spent teaching her nurse in training. It was not pleasant.
Describe your experience with Kaiser Permanente NorCal.
Strengths are ease of labs and records if you are a current kaiser member. Weaknesses are that you are just a number at the “clinic”. Not much time is spent. You are shuffled in and out. As a patient dealing with infertility I was hoping for more time to sit and consult with the doctor but that never happened.
Describe the costs associated with your care under Preston Nelson at Kaiser Permanente NorCal.
386 for IUI, 196 for ovidrel shot, 5 for letrozole, 196 for ultrasound (two per IUI cycle).
What specific things went wrong at Kaiser Permanente NorCal?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at Kaiser Permanente NorCal.
The nurse practitioner in training failed to give me the instructions and send my prescription to the lab.
3
Doctor
Preston Nelson
Humanity
Communication
Frequency Seen
Compassion
Adaptability
4
Clinic
Kaiser Permanente NorCal
San Francisco
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources