Rated 8.9
Strongly recommend: 74%Neutral: 15%Don't recommend: 12%8.9
74% strongly recommend
27 reviews
Humanity
9.1
9.1
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
9.1
9.1
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
8.2
8.2
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

Responsiveness
7.3
OK
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
Louisiana St U.
Residency
Georgetown
Fellowship
Georgetown

How Doctor Communicates

doctor, nurse available by email
doctor, nurse available by directline
doctor, nurse available by directline
doctor available by personal cell phone
doctor available by personal cell phone
Preston Sacks works at

Columbia Fertility Associates
Rated 7.5
Strongly recommend: 57%Neutral: 22%Don't recommend: 21%7.5

At 1 office

Washington DC
2440 M Street NW
Washington, DC 20037
(202) 293-6567
Explore Clinic

5 patient reviews filtered by:

Verified

This patient has provided documentation of treatment at this clinic.

2006 - 2017, Unknown Success
8
8
Age 22 - 33
3 IUI
PCOS
European
Income $200K - $499K
Only Doc Seen
Neutral
Neutral
Success w/ Doc Too early to know
Dr. Sacks diagnosed me with PCOS approximately 10 years ago. He treated my PCOS with metformin and later birth control pills....Dr. Sacks is extremely knowledgeable and is able to speak to current literature and studies clearly while taking your individual situation into account. Dr. Sacks is always on time and addresses any questions you ask, though during standard monitoring appointments, his time is somewhat short. For consultations, he will take all the time necessary...Be prepared with questions you want to ask him...
Columbia Fertility sees a high volume of patients. They are efficient in seeing all patients, particularly during routine blood tests and sonograms. The front office staff and nurses are friendly and helpful...The nursing staff are capable and compassionate. Columbia Fertility has a variety of nurses who all participate in your care...I occasionally had miscommunication about scheduling of my appointments. However, given that Columbia Fertility has flexible morning hours, the office staff was able to fit me in without a problem.
How was your experience with Preston Sacks at Columbia Fertility Associates?
Dr. Sacks is extremely knowledgeable and is able to speak to current literature and studies clearly while taking your individual situation into account. Dr. Sacks is always on time and addresses any questions you ask, though during standard monitoring appointments, his time is somewhat short. For consultations, he will take all the time necessary.
What's one piece of advice would you give a prospective patient of Preston Sacks at Columbia Fertility Associates?
Be prepared with questions you want to ask him
During treatment, were you treated like a number or a human with Preston Sacks at Columbia Fertility Associates?
Columbia Fertility sees a high volume of patients. They are efficient in seeing all patients, particularly during routine blood tests and sonograms. The front office staff and nurses are friendly and helpful.
Describe the protocols Preston Sacks used in your cycles at Columbia Fertility Associates and their degree of success.
Dr. Sacks diagnosed me with PCOS approximately 10 years ago. He treated my PCOS with metformin and later birth control pills. When trying to conceive, I completed approximately 12 months of treatment with clomid while monitoring my cycles, Dr. Sacks recommending clomid for PCOS treatment. For most of those cycles, I also utilized ovidrel to trigger ovulation. At the end of approximately 1 year, Dr. Sacks conducted a laparoscopy and recommended we proceed with IUI. Following this, I complete IUI, again using clomid and ovidrel. To date, all cycles have resulted in negative pregnancy tests.
Describe your experience with the nursing staff at Columbia Fertility Associates.
The nursing staff are capable and compassionate. Columbia Fertility has a variety of nurses who all participate in your care.
Describe your experience with Columbia Fertility Associates.
Columbia Fertility is a high volume operation, but they are efficient, responsive, and on time with knowledgeable practitioners, reasonably friendly office staff, and friendly and capable nurses.
Describe the costs associated with your care under Preston Sacks at Columbia Fertility Associates.
IUI was partially covered by my insurance, so that cost was $500 per cycle plus approximately $85 for ovidrel.
What specific things went wrong at Columbia Fertility Associates?
  • Failed to call with results
Describe the specific things that went wrong at Columbia Fertility Associates.
I occasionally had miscommunication about scheduling of my appointments. However, given that Columbia Fertility has flexible morning hours, the office staff was able to fit me in without a problem.
8
Doctor
Preston Sacks
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
Columbia Fertility Associates
Washington DC
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2016, 2 Eggs Frozen
8
9
Age 32
1 Egg Freezing
Diminished Ovarian Reserve
Ashkenazi Jewish
Income $100K - $199K
Marketer or PR
Only Doc Seen
Neutral
Strongly Recommends
Success w/ Doc Not sure
Dr. Sacks takes his time to explain answers to all of my questions. I found the most benefit from this during our consultations. When doing quick sonograms or blood tests, I did feel the time crunch but Dr. Sacks always answered me thoughtfully and honestly. He has a nice bedside manner and does make you feel like he cares... He has always been patient and willing to explain procedures and outcomes in great detail. Dr. Sacks always has a good bedside manner and is very kind and friendly...
Strengths [at Columbia Fertility Associates - Washington DC]: Appointments always on time, front desk staff is nice, clinic is convenient to downtown area of DC. Weaknesses: The finance department is one woman who is quite nice, but I've found over 3 errors in our financial communications when first starting out on round 1. I would love if it was standard procedure to tell patients their test results each time on voicemail or email. It felt like I was bothering them to ask for it...
How was your experience with Preston Sacks at Columbia Fertility Associates?
Weakness: I feel that Dr. Sacks could have better explained my initial test results and what that meant for my likelihood to produce low # of eggs with stim meds. I did most of this research on my own but know he could have prepared me for the less than optimal results BEFORE choosing treatment. Strengths: Dr. Sacks is clearly an expert in what he does and is more than capable of answering the most complex questions. He has always been patient and willing to explain procedures and outcomes in great detail. Dr. Sacks always has a good bedside manner and is very kind and friendly.
What's one piece of advice would you give a prospective patient of Preston Sacks at Columbia Fertility Associates?
To ask for detailed explanation of test results and what he will be looking for in continuous testing before and during rounds of treatment. He has the answers, there is just so much to cover to coming prepared with pointed questions is helpful.
During treatment, were you treated like a number or a human with Preston Sacks at Columbia Fertility Associates?
Dr. Sacks takes his time to explain answers to all of my questions. I found the most benefit from this during our consultations. When doing quick sonograms or blood tests, I did feel the time crunch but Dr. Sacks always answered me thoughtfully and honestly. He has a nice bedside manner and does make you feel like he cares.
Describe the protocols Preston Sacks used in your cycles at Columbia Fertility Associates and their degree of success.
First round of stim meds for egg freezing was 300 IU of menopur. I only needed one ganorelix shot before retrieval as I ended up on the menopur for longer than expected - 13 days.
Describe your experience with the nursing staff at Columbia Fertility Associates.
The service provided by nursing staff varied quite a bit. In person, most are pleasant and helpful. However, I find myself regularly asking for them to leave my test results on email or phone, only to get a call with instructions for next steps and no context. As someone who like to always know all of the information, this was frustrating. I was also originally assigned to one specific nurse for questions but found she didn't always respond and in person did not have great bedside manner. I do with there was one nurse per physician to handle questions/follow up, or at the very least, pass along communications better. Lastly, there were a few instances where I know the nurse had not looked at my chart before answering questions and then would adjust her response/suggestion accordingly. This was only a few times, but there is room for improvement on patient-nurse connection.
Describe your experience with Columbia Fertility Associates.
Strengths: Appointments always on time, front desk staff is nice, clinic is convenient to downtown area of DC. Weaknesses: The finance department is one woman who is quite nice, but I've found over 3 errors in our financial communications when first starting out on round 1. I would love if it was standard procedure to tell patients their test results each time on voicemail or email. It felt like I was bothering them to ask for it.
Describe your experience with your monitoring appointments at Columbia Fertility Associates.
Very efficient monitoring appointments. Even when it seemed crowded, their system is optimized for quick visits to get you out the door. I also like that the time frame is early morning so we aren't forced to miss work.
Describe the costs associated with your care under Preston Sacks at Columbia Fertility Associates.
First found of egg freezing was about $8,300 plus the cost of meds. Second round is a little lower to account for freezing cost already covered, about $7500. The third round (not yet completed) will be free besides cost of anesthesia ($500) and meds. This is part of a "buy 2, get one free" egg freezing package.
What specific things went wrong at Columbia Fertility Associates?
  • Failed to call with results
Describe the specific things that went wrong at Columbia Fertility Associates.
As mentioned, if I request the results, I would like those to be told to me. I have to ask every time!! There were two instances where I had to write back and ask for exact numbers of blood work.
8
Doctor
Preston Sacks
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
9
Clinic
Columbia Fertility Associates
Washington DC
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2012 - 2016, Unsuccessful
7
7
Age 32 - 36
2 IUI
2 IVF
Unexplained
Ashkenazi Jewish
Income $100K - $199K
Marketer or PR
2nd of 2 Docs
Neutral
Neutral
Unsuccessful
Dr. Sacks has a very nice beside manner. He takes the time, particularly at the beginning, to make you feel comfortable. As you go in for more and more ultrasounds, he spends less time with you, but he is always kind...On my second round of IVF, Dr. Sacks used the same protocol and medicine for me, although I was four years older, and now over 35. That resulted in only one usable embryo, and I wished that he would have changed the protocol to accommodate for changes in my eggs and body. That transfer did not work, and as we were paying out of pocket for that round, we are not able to try again.
The office [Columbia Fertility Associates] is decently run, but be careful if you're paying out of pocket. My insurance didn't cover IVF, so I paid out of pocket for the full IVF procedure. That included blood tests and other monitoring. However, I found that the clinic was also charging my insurance company for all of these tests. I had to ask several times for them to remove the charges to my insurance company, or pay me back for those tests. They eventually pulled the charges from my insurer. The woman who does the blood tests during the week is all business, but remember that she's taking blood for several hours a day, so be nice and you'll eventually get her to crack a smile.
How was your experience with Preston Sacks at Columbia Fertility Associates?
I really enjoyed working with Dr. Sacks. He even responded to emails and followed up with me when I had complaints about his staff. My first two transfers with him resulted in pregnancies, and we would have had two children now, but I had a rare occurrence of amniotic band syndrome in the 12th week of my first pregnancy that resulted in the internal amputation of the baby's arms and a portion of its skull, which likely would have resulted in a miscarriage later in the pregnancy or a child who could not survive outside of the womb. For those reasons, we decided to end that pregnancy. On my second round of IVF, Dr. Sacks used the same protocol and medicine for me, although I was four years older, and now over 35. That resulted in only one usable embryo, and I wished that he would have changed the protocol to accommodate for changes in my eggs and body. That transfer did not work, and as we were paying out of pocket for that round, we are not able to try again.
What's one piece of advice would you give a prospective patient of Preston Sacks at Columbia Fertility Associates?
Ask as many questions as you need. Never feel like you can't reach out to Dr. Sacks with questions. If you want a doctor with a very gentle and lovely bedside manner, Dr. Sacks is a good bet.
During treatment, were you treated like a number or a human with Preston Sacks at Columbia Fertility Associates?
Dr. Sacks has a very nice beside manner. He takes the time, particularly at the beginning, to make you feel comfortable. As you go in for more and more ultrasounds, he spends less time with you, but he is always kind.
Describe your experience with the nursing staff at Columbia Fertility Associates.
Nurses were occasionally helpful, but seemed more interested in getting in and out of the room. I was very disappointed that after the loss of our first baby at 12 weeks, the nursing team called at the baby's due date to ask for information for their statistics. They were made aware that we had to terminate the pregnancy and a phone call at the due date was extremely upsetting.
Describe your experience with Columbia Fertility Associates.
The office is decently run, but be careful if you're paying out of pocket. My insurance didn't cover IVF, so I paid out of pocket for the full IVF procedure. That included blood tests and other monitoring. However, I found that the clinic was also charging my insurance company for all of these tests. I had to ask several times for them to remove the charges to my insurance company, or pay me back for those tests. They eventually pulled the charges from my insurer. The woman who does the blood tests during the week is all business, but remember that she's taking blood for several hours a day, so be nice and you'll eventually get her to crack a smile.
Describe your experience with your monitoring appointments at Columbia Fertility Associates.
The monitoring appointments were a bit of a cattle call. Earlier in the morning took longer. But this was fine for me because I couldn't guarantee I would be there on time if I had a specific appointment time.
Describe the costs associated with your care under Preston Sacks at Columbia Fertility Associates.
$10k for IVF, another $2k for ICSI, ~$2,400 for freezing, plus medication
Describe Preston Sacks's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Columbia Fertility Associates.
The doctor asked what we were comfortable with -- would we be OK with twins? When i expressed that my husband was terrified of twins, he said he would only do one embryo at a time. It seems like he would not do more than two at a time.
What specific things went wrong at Columbia Fertility Associates?
  • Failed to call with results
Describe the specific things that went wrong at Columbia Fertility Associates.
When my third transfer resulted in a period before I could come in to test (I was traveling), I called to ask if I should still come in. They said I should come in when I got back from vacation. I did go in and they tested my blood with the idea that they would call and confirm that I was not pregnant and my HCG levels were back to normal. I never received a call. I called the clinic to see if they could tell me the results and they never called back. I had to email the doctor to get him to get the nurses on the ball and have them review their procedures.
7
Doctor
Preston Sacks
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
7
Clinic
Columbia Fertility Associates
Washington DC
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2014, Successful
7
6
Age 34
1 IUI
Donor Sperm
European
Income $50K - $99K
Lawyer
Only Doc Seen
Neutral
Doesn't Recommend
Successful
The nurses were great, but other than our initial consultation, I never really saw Dr. Sacks except for procedures. Then, he basically came in and did the fertility test or the IUI and left. It felt very clinical and impersonal, particularly given that it was the start of the most meaningful and important thing I've done in my life...Dr. Sacks helped me get my son for which I am forever grateful, but it all felt very clinical and impersonal.
The staff at the clinic [Columbia Fertility Associates] is terrible. I would call the financial coordinator over and over, have to leave a message, and never get a call back. Because of miscommunications with the clinic, my IUI wasn't covered by insurance, even though the clinic had told me in my initial meeting that my insurance would cover it...I had to wait longer to start than I planned because they lost the paperwork they needed to send in to sign me up with the sperm bank I chose to use, and no one would call me back when I left a message. Also, they told me that my cycle was covered by insurance but never sent my insurance company the information they needed for pre-approval and, again, never returned my calls about financial issues or insurance. It's partially my fault since I should have held off until I was sure about insurance coverage, but that would have been frustrating too since I couldn't get them to call me back and wasn't sure they would ever do the paperwork correctly.
How was your experience with Preston Sacks at Columbia Fertility Associates?
Dr. Sacks was very friendly at the initial consultation, but I never really spoke to him again. It may have been different if I'd had a longer relationship with him, but I got pregnant after my first IUI. Basically, after the initial consultation, I saw Dr. Sacks at the HSG and the IUI, but he didn't really talk to me. The nurses handled all communications.
What's one piece of advice would you give a prospective patient of Preston Sacks at Columbia Fertility Associates?
Dr. Sacks helped me get my son for which I am forever grateful, but it all felt very clinical and impersonal.
During treatment, were you treated like a number or a human with Preston Sacks at Columbia Fertility Associates?
The nurses were great, but other than our initial consultation, I never really saw Dr. Sacks except for procedures. Then, he basically came in and did the fertility test or the IUI and left. It felt very clinical and impersonal, particularly given that it was the start of the most meaningful and important thing I've done in my life.
Describe the protocols Preston Sacks used in your cycles at Columbia Fertility Associates and their degree of success.
I was with Dr. Sacks for two cycles. The first was unmedicated and unmonitored, but the home ovulation tests were never positive, so I asked the nurse if I could do an unmedicated, monitored based on my Internet research. I never spoke to Dr. Sacks about strategies or protocols. When the nurse scheduled my IUI, she told me that Dr. Sacks wanted me to have a trigger shot, so that was the only medication I used for my one IUI.
Describe your experience with the nursing staff at Columbia Fertility Associates.
The nurses were primarily responsible for communicating with me both by phone and in the office. They did all of the ultrasounds to monitor my ovulation and gave me all of the doctor's instructions in preparation for my IUI. They were all very nice and were prompt about calling me after a blood test. They weren't quick about calling back if I called them though.
Describe your experience with Columbia Fertility Associates.
The staff at the clinic is terrible. I would call the financial coordinator over and over, have to leave a message, and never get a call back. Because of miscommunications with the clinic, my IUI wasn't covered by insurance, even though the clinic had told me in my initial meeting that my insurance would cover it.
Describe the costs associated with your care under Preston Sacks at Columbia Fertility Associates.
I don't remember exactly. The testing, bloodwork, and ultrasound appointments were covered by insurance either at my usual co-pay or under the terms of my deductible. I had to pay for the IUI. I think it was about $750.
What specific things went wrong at Columbia Fertility Associates?
  • Lost paperwork
  • Provided conflicting information
Describe the specific things that went wrong at Columbia Fertility Associates.
I had to wait longer to start than I planned because they lost the paperwork they needed to send in to sign me up with the sperm bank I chose to use, and no one would call me back when I left a message. Also, they told me that my cycle was covered by insurance but never sent my insurance company the information they needed for pre-approval and, again, never returned my calls about financial issues or insurance. It's partially my fault since I should have held off until I was sure about insurance coverage, but that would have been frustrating too since I couldn't get them to call me back and wasn't sure they would ever do the paperwork correctly.
7
Doctor
Preston Sacks
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
6
Clinic
Columbia Fertility Associates
Washington DC
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2010 - 2016, Successful
8
8
Age 34 - 40
10 IVF
Donor Eggs
Endometriosis
Poor Egg Quality
Income $500K
Lawyer
Only Doc Seen
Neutral
Neutral
Successful
Dr. Sack's is willing to provide detailed information, response to questions, he'll respond to emails, he had endless consultations with me. I don't have any complaints about Dr. Sacks....The nursing staff seems overburdened. They frequently fail to return phone calls, to follow up with test results or to call with time sensitive information like when to begin medication.
I trust Dr. Sacks and that's the clinic's [Columbia Fertility Associates] primary strength from my perspective. They are not well organized at all....The nursing staff seems overburdened. They frequently fail to return phone calls, to follow up with test results or to call with time sensitive information like when to begin medication.
How was your experience with Preston Sacks at Columbia Fertility Associates?
Dr. Sack's is willing to provide detailed information, response to questions, he'll respond to emails, he had endless consultations with me. I don't have any complaints about Dr. Sacks.
During treatment, were you treated like a number or a human with Preston Sacks at Columbia Fertility Associates?
Dr. Sacks does a good job of treating patients like humans, but the staff - both nurses and administration are completely incompetent. The routinely fail to call with directions about next steps for medications or results from tests.
Describe your experience with the nursing staff at Columbia Fertility Associates.
The nursing staff seems overburdened. They frequently fail to return phone calls, to follow up with test results or to call with time sensitive information like when to begin medication.
Describe your experience with Columbia Fertility Associates.
I trust Dr. Sacks and that's the clinic's primary strength from my perspective. They are not well organized at all.
What specific things went wrong at Columbia Fertility Associates?
  • Failed to call in prescriptions to pharmacy
  • Lost appointments
  • Failed to call with results
  • Failed to inform you of changes in protocol
  • Lost results
  • Provided conflicting information
  • Failed to convey critical information
  • Canceled a cycle due to clinic error
8
Doctor
Preston Sacks
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
Columbia Fertility Associates
Washington DC
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources