Puneet Masson

Penn Fertility Care

Rated 10
Strongly recommend: 100%10
100% strongly recommend
2 reviews
Humanity
10
10
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
10
10
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
10
10
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

Responsiveness
7
OK
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
Columbia
Residency
Cornell
Fellowship
Northwestern

How Doctor Communicates

doctor available by email
doctor available by directline
doctor available by directline
not available by personal cell phone
not available by personal cell phone
Puneet Masson works at

Penn Fertility Care
Rated 7.9
Strongly recommend: 66%Neutral: 16%Don't recommend: 19%7.9

At 3 offices

Philadelphia - Market
3701 Market St.
Philadelphia, PA 19104
800-789-7366
Philadelphia - Walnut St
800 Walnut St.
Philadelphia, PA 19107
800-789-7366
Radnor
250 King of Prussia Road
Radnor, PA 19087
800-789-7366
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Explore Clinic

2 patient reviews

Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2018, Successful
10
5
Age 27 - 29
2 IVF
Male Factor
European
Ashkenazi Jewish
Income $100K - $199K
Nurse or HC Services
1st of 3 Docs
Strongly Recommends
Doesn't Recommend
Successful
Dr. Masson performed 2 TESEs for my husband and he recommended that he take Ubiquinol, Vitamin D and Ester C for a few months prior to the procedure. The first time, my husband was not aware of these recommendations but the TESE did yield viable sperm. He DID take the recommended supplements before the second TESE, which yielded sperm of approximately the same quality as the first time. So I can't say whether or not the supplements helped, but both procedures did yield useable sperm.
Though we were happy with our doctors, we were not happy with the clinic [UPenn-Market] as a whole and have since left the clinic. We felt that we rarely saw our doctor. In over a year Penn Fertility Care, we saw our official IVF doctor maybe three or four times total, including consultations.... The charges associated with my husband's TESE were extremely unclear. We got multiple bills that we were not expecting and they do not inform you about costs associated with sperm storage.
How was your experience with Puneet Masson at Penn Fertility Care?
Dr. Masson's biggest strength is his communication. We felt like he was genuinely invested in our care and made every effort to ensure that our other fertility specialists were aware of our needs. He was compassionate and called my husband before and after each procedure.
What's one piece of advice would you give a prospective patient of Puneet Masson at Penn Fertility Care?
Don't be afraid to call his office to speak to him directly! His office staff was great about helping us get in touch with him.
During treatment, were you treated like a number or a human with Puneet Masson at Penn Fertility Care?
Dr. Masson was very thorough and honest about our prognosis. He answered all of our questions and we never left appointments feeling confused or unsure of what to expect. We never had a hard time getting a hold of him directly and he called my husband numerous times regarding procedures, appointments, etc. I wish all of our doctors communicated like he does!
Describe the protocols Puneet Masson used in your cycles at Penn Fertility Care and their degree of success.
Dr. Masson performed 2 TESEs for my husband and he recommended that he take Ubiquinol, Vitamin D and Ester C for a few months prior to the procedure. The first time, my husband was not aware of these recommendations but the TESE did yield viable sperm. He DID take the recommended supplements before the second TESE, which yielded sperm of approximately the same quality as the first time. So I can't say whether or not the supplements helped, but both procedures did yield useable sperm.
Describe your experience with Penn Fertility Care.
Though we were happy with our doctors, we were not happy with the clinic as a whole and have since left the clinic. We felt that we rarely saw our doctor. In over a year Penn Fertility Care, we saw our official IVF doctor maybe three or four times total, including consultations.
Describe the costs associated with your care under Puneet Masson at Penn Fertility Care.
The charges associated with my husband's TESE were extremely unclear. We got multiple bills that we were not expecting and they do not inform you about costs associated with sperm storage.
What specific things went wrong at Penn Fertility Care?
  • Failed to send your chart to another clinic
10
Doctor
Puneet Masson
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
5
Clinic
Penn Fertility Care
Philadelphia - Market
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unknown Success
10
10
Age 27 - 28
3 Fertility Medications
Male Factor
Black or African-American
1st of 2 Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
My husband was diagnosed as having azoospermia (no sperm in semen analysis) and Dr. Masson was very delicate in breaking the news. He also gave us hope by informing us that we could try vitamins, surgical sperm extraction, or look into other options for building a family (donors, adoption, etc.) . He never once made us feel embrassed or ashamed and always gave us hope....My husband had the TESE (surgical sperm extraction) however the surgery unfortunately yielded no sperm. However after the surgery Dr. Masson gently gave us the new
The nurses [University of Pennsylvania Penn Fertility Care] were very compassionate. They also were easy to get in touch with....Arrive early, appointments start exactly on time. I have never waited more than 15 minutes before being called back for appointment. Allow extra time to ask questions if needed. Labs and pharmacy are all located close by, literally within blocks of each other or in the same building.... Only costs so far have been cost of consults $50 and all semen analyses have been covered by insurance (out of pocket would have been $100).
How was your experience with Puneet Masson at Penn Fertility Care?
My husband was diagnosed as having azoospermia (no sperm in semen analysis) and Dr. Masson was very delicate in breaking the news. He also gave us hope by informing us that we could try vitamins, surgical sperm extraction, or look into other options for building a family (donors, adoption, etc.) . He never once made us feel embrassed or ashamed and always gave us hope.
What's one piece of advice would you give a prospective patient of Puneet Masson at Penn Fertility Care?
Ask questions. Dr.Masson is great, I would highly recommend him.
During treatment, were you treated like a number or a human with Puneet Masson at Penn Fertility Care?
Dr. Masson was very sincere and expressed great empathy toward my husband and I during this difficult time.
Describe the protocols Puneet Masson used in your cycles at Penn Fertility Care and their degree of success.
My husband had the TESE (surgical sperm extraction) however the surgery unfortunately yielded no sperm. However after the surgery Dr. Masson gently gave us the news and allowed us time to “take it all in”. The next day he called us directly to check on us and again asked if we had any questions. Dr. Masson and his staff were always easy and readily available via email and phone calls.
Describe your experience with the nursing staff at Penn Fertility Care.
The nurses were very compassionate. They also were easy to get in touch with.
Describe your experience with Penn Fertility Care.
Arrive early, appointments start exactly on time. I have never waited more than 15 minutes before being called back for appointment. Allow extra time to ask questions if needed. Labs and pharmacy are all located close by, literally within blocks of each other or in the same building.
Describe the costs associated with your care under Puneet Masson at Penn Fertility Care.
Only costs so far have been cost of consults $50 and all semen analyses have been covered by insurance (out of pocket would have been $100).
Describe Puneet Masson's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Penn Fertility Care.
N/A
10
Doctor
Puneet Masson
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Penn Fertility Care
Philadelphia - Market
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources