How was your experience with Rachel McConnell at Columbia University?
Dr. McConnell is a good doctor -- she's knowledgeable, straight-forward and kind. She gets to know her patients and I felt like she was pulling for us the whole way. She was positive when we needed her to be, while also real about our concerns and drawbacks. Her communication wasn't always the best, regarding next steps and whatnot, but this might have also been because she expected her staff to be on top of this. I felt very comfortable in Dr. McConnell's care and always felt that I could go to her with questions. I would definitely recommend her.
What's one piece of advice would you give a prospective patient of Rachel McConnell at Columbia University?
Ask lots of questions. Even if it's after the appointment, she will always get back to you. A lot of things about this process took longer and were more complicated than I expected, so make sure you ask for details.
During treatment, were you treated like a number or a human with Rachel McConnell at Columbia University?
The staff at Columbia was also very kind, especially at the Scarsdale office. I got to know many of them well and always felt well treated.
Describe the protocols Rachel McConnell used in your cycles at Columbia University and their degree of success.
Dr. McConnell suggested we start with IUI -- initially she suggested three, but we ended up moving on to IVF after the second was unsuccessful because Dr. McConnell noticed an issue with the sperm and she didn't think the 3rd IUI would be worth it. When we moved on to IVF she suggested PGS testing due to me being AMA. This was definitely worth it, as 5 of our 11 blastocyst stage embryos came back with issues that would not have made them viable. We did one transfer and, when that failed, she suggested we do an ERA to make sure that I was responding well to the medicine. Once that was confirmed, we moved on to our second transfer, which was successful. Although I wsa sometimes frustrated with how long everything took, I believe in hindsight that Dr. McConnell made the best medical choices for us.
Describe your experience with your nurse at Columbia University.
The nursing staff at Columbia were excellent. I was particularly fond of Isabelle, the IVF nurse. She was incredibly competent and made me feel like I was in good hands. She was also very kind and I felt like I knew her better than the other nurses in the practice.
Describe your experience with Columbia University.
This is a very competent clinic, but they could benefit from a bit more organization and better communication. In particular, I would have appreciated more clear details about next steps in my treatment, so that I could set expectations. Also, while I was given a sheet of names and numbers of people to contact, this changed several times throughout my treatment and I was never completely sure who I was supposed to reach out to. I even wrote to them one time expressing my frustration and didn't receive any response -- this was very disappointing, especially considering what a sensitive subject this is.
Describe your experience with your monitoring appointments at Columbia University.
Monitoring appointments were busy, but manageable. The way they were set up was not well communicated at first, but after a few clarifications I figured it out (really this shouldn't have been necessary -- the system was simple, the directions, not so much). I think the staff handled things as well as they could.
Describe the costs associated with your care under Rachel McConnell at Columbia University.
What specific things went wrong at Columbia University?
- Provided conflicting information
Describe the specific things that went wrong at Columbia University.
Mostly the issues were communication related. The protocols were all followed and treatment went well. My problems caused more frustration than setbacks.