Ralf Zimmermann (retired)

Neway Medical

Rated 7.8
Strongly recommend: 50%Neutral: 33%Don't recommend: 17%7.8
50% strongly recommend
8 reviews
Humanity
8.5
8.5
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
8.8
8.8
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
7.3
7.3
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

Responsiveness
7.4
OK
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
U. of Hamburg
Residency
Yale
Fellowship
Mayo Clinic

How Doctor Communicates

doctor, nurse available by email
doctor, nurse available by directline
doctor, nurse available by directline
doctor available by personal cell phone
doctor available by personal cell phone
Ralf Zimmermann (retired) works at

Neway Medical
Rated 9
Strongly recommend: 80%Neutral: 7%Don't recommend: 13%9

Explore Clinic
New York
123 W. 79th St
New York, NY 10024

8 patient reviews

Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Successful
NPS
10
NPS
10
Age 37 - 38
7 IUI
1 IVF
1 Embryo Freezing
PCOS
Unexplained
European
Ashkenazi Jewish
Income $100K - $199K
Doctor
2nd of 2 Docs
4 IUI With Other Docs
Donor Sperm
Strongly Recommends
Strongly Recommends
Successful
Dr. Zimmermann was very sensiyand responsive to my specific needs. He was attentive and would call me back very quickly and consider treatments that felt tailored to my issues rather than standard protocol. He also provided me with literature that was helpful in making certain decisions.... I felt he had both the expertise and excellent bedside manner. He was sensitive, respectful, and supportive while also being very knowledgeable and experienced. I appreciated that he was there for all of my appointments and procedures and found him to be very patient and thorough.
Excellent clinic [Neway Medical] — quick wait times, excellent staff, pleasant facilities and appearance. The billing dept had some issues but overall all issues were addressed and resolved. They take multiple insurance plans. I saw the same doctor each time and I felt that the staff knew me well. There was a very personal feel — it didn’t feel like a baby factory as I found with other clinics. All the tests were done in house, which was also very helpful and comforting.
How was your experience with Ralf Zimmermann (retired) at Neway Medical?
I had a wonderful experience with Dr. Zimmermann. I felt he had both the expertise and excellent bedside manner. He was sensitive, respectful, and supportive while also being very knowledgeable and experienced. I appreciated that he was there for all of my appointments and procedures and found him to be very patient and thorough.
During treatment, were you treated like a number or a human with Ralf Zimmermann (retired) at Neway Medical?
Dr. Zimmermann was very sensiyand responsive to my specific needs. He was attentive and would call me back very quickly and consider treatments that felt tailored to my issues rather than standard protocol. He also provided me with literature that was helpful in making certain decisions.
Describe the protocols Ralf Zimmermann (retired) used in your cycles at Neway Medical and their degree of success.
8 medicated iui cycles with a small dose of clomid (25 mg) — I had already had 3 unmedicated IUI cycles at a different clinic. Each time I used Ovidrel shot to trigger ovulation. After the failed iui, we decided to move on to ivf and I did 7 days of gonal f. I don’t remember the dose but I know it was pretty low and he lowered it several times because of concern about overstimulation. I also did injections to put off ovulation. I had one egg retrieval that resulted in 32 eggs, 25 fertilized with ivf and icsi, and 18 embryos made it to day 5. The 18 embryos were frozen because I needed to recover — I had mild OHSS. I skipped a cycle and then transferred one embryo resulting in a pregnancy and live birth of a baby boy. I took vagibal and injectable progesterone and estrogen for the first 13 weeks of pregnancy.
Describe your experience with the nursing staff at Neway Medical.
Excellent — very professional, kind, sensitive, and responsive!
Describe your experience with Neway Medical.
Excellent clinic — quick wait times, excellent staff, pleasant facilities and appearance. The billing dept had some issues but overall all issues were addressed and resolved. They take multiple insurance plans. I saw the same doctor each time and I felt that the staff knew me well. There was a very personal feel — it didn’t feel like a baby factory as I found with other clinics. All the tests were done in house, which was also very helpful and comforting.
Describe your experience with your monitoring appointments at Neway Medical.
Almost no wait times, same doctor each time.
Describe the costs associated with your care under Ralf Zimmermann (retired) at Neway Medical.
Much was covered by my insurance but I had to pay copays and coninsurance. I ended up spending about $3500 including medications.
10
Doctor
Ralf Zimmermann (retired)
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Neway Medical
New York
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2017 - 2018, Successful
NPS
10
NPS
10
Age 31 - 32
1 IUI
Anovulation
European
Income $100K - $199K
Writer
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
We did six timed intercourse cycles, all with negative results. There was no issue with my husband's sperm, but we [with Dr. decided to try one or two rounds of IUI before proceeding to IVF. After the first IUI procedure (done again with Ovidrel and Clomid), I became pregnant...Dr. Zimmermann was familiar with my medical history and the reasons that brought me there. He always took time to answer our questions, and personally called to delivery the results during each cycle. He was sensitive to the emotional nature of this process.
The nursing staff [at Neway Medical] were incredibly sweet. They came to know me as a person, and I never felt like I was just another patient they had to deal with. They were always very responsive when I reached out via phone or email with questions...Early on, there was some confusing back-and-forth with getting the Ovidrel, which needed to come from a specialty pharmacy. It hadn't been called in and approved by insurance when I called the pharmacy, so there was a lot of time spent on the phone with Neway and then with the pharmacy again to get it straightened out, and I eventually ended up borrowing a spare Ovidrel from Neway. After that snafu, there were no more issues with prescriptions.
How was your experience with Ralf Zimmermann (retired) at Neway Medical?
Dr. Zimmermann very clearly knows this area very well. His knowledge of the biology and science behind it all was very reassuring. Sometimes our meetings could feel rushed, but he always thoroughly answered my questions when I asked them. He made candid recommendations while also remaining sensitive.
What's one piece of advice would you give a prospective patient of Ralf Zimmermann (retired) at Neway Medical?
Come to your meetings with him prepared with the questions you want to ask.
During treatment, were you treated like a number or a human with Ralf Zimmermann (retired) at Neway Medical?
Dr. Zimmermann was familiar with my medical history and the reasons that brought me there. He always took time to answer our questions, and personally called to delivery the results during each cycle. He was sensitive to the emotional nature of this process.
Describe the protocols Ralf Zimmermann (retired) used in your cycles at Neway Medical and their degree of success.
I do not ovulate or get my period, so after the initial tests, we did cycles with Clomid to induce follicle growth and then an Ovidrel injection to induce ovulation, followed by timed intercourse. We did six timed intercourse cycles, all with negative results. There was no issue with my husband's sperm, but we decided to try one or two rounds of IUI before proceeding to IVF. After the first IUI procedure (done again with Ovidrel and Clomid), I became pregnant.
Describe your experience with the nursing staff at Neway Medical.
The nursing staff were incredibly sweet. They came to know me as a person, and I never felt like I was just another patient they had to deal with. They were always very responsive when I reached out via phone or email with questions.
Describe your experience with Neway Medical.
The doctors are knowledgable the the nursing staff is warm and very responsive. There were some headaches with insurance/prescriptions, so I'd recommend being very on top of that and making sure that you double-check any fees and understand completely who is calling in what prescription and what you need to do to get it.
Describe the costs associated with your care under Ralf Zimmermann (retired) at Neway Medical.
There was a co-pay for each visit, and I think that was it.
What specific things went wrong at Neway Medical?
  • Failed to call in prescriptions to pharmacy
  • Provided conflicting information
Describe the specific things that went wrong at Neway Medical.
Early on, there was some confusing back-and-forth with getting the Ovidrel, which needed to come from a specialty pharmacy. It hadn't been called in and approved by insurance when I called the pharmacy, so there was a lot of time spent on the phone with Neway and then with the pharmacy again to get it straightened out, and I eventually ended up borrowing a spare Ovidrel from Neway. After that snafu, there were no more issues with prescriptions.
10
Doctor
Ralf Zimmermann (retired)
NPS
Humanity
4 of 5
Communication
3 of 5
Frequency Seen
5 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
4 of 5
10
Clinic
Neway Medical
New York
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2014 - 2015, Unsuccessful
NPS
2
NPS
1
Age 39 - 40
4 IUI
Uterine Fibroids
European
Income $50K - $99K
Nurse or HC Services
Only Doc Seen
Donor Sperm
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Unfortunately, as time went on it was clear that he [Dr. Zimmermann] did not remember who I was no matter how many times I called or returned for an appointment. On one occasion he forgot something he had advised and we had discussed directly regarding my course of treatment and on another occasion I discovered (from his nurse) that he had forgotten to tell me about an additional test I needed which nearly interfered with my next planned IUI. He was never rude or impatient but my impression over time was that he couldnt keep track of all his patients and just went with a "one size fits all" type of approach...
Terribly long wait times [at Columbia U - Manhattan], difficulty getting in and out for even just a blood draw. Very difficult to get in touch with doctor by phone, even after days of calling and leaving messages. Didn't like seeing a different doctor every time...Some [nurses] were more informative, friendly and patient than others but all were relatively warm...
How was your experience with Ralf Zimmermann (retired) at Columbia University?
He was kind, intelligent, and informative- particularly at the initial consult. However, as time went by I found it more and more difficult as I rarely saw him when at the clinic and had an extremely difficult time reaching him by phone and he never seemed to remember who I was or the details of my case/treatment. On one occasion he forgot to include his DEA number on my prescription causing me to waste extra time as I had to return to the clinic to get a new prescription. And ultimately I felt he just followed a "one size fits all" approach. I lost my first pregnancy (due to a chromosomal abnormality) which was the result of my second natural cycle IUI (no medication). Despite this, Dr. Zimmermann strongly advised that I take Clomid for any subsequent IUIs. I followed his advice once however, the Clomid caused significant discomfort and did not result in a pregnancy. I then got a second opinion from another reproductive endocrinologist who indicated that would not have been his recommendation due to some adverse effects of Clomid and due to the fact that I had already gotten pregnant with a natural cycle, had no known documented fertility problems and good ovarian reserve. Against Dr. Zimmermann's advice, I decided to go back to a natural cycle (no Clomid) on my next try which resulted in a healthy pregnancy.
What's one piece of advice would you give a prospective patient of Ralf Zimmermann (retired) at Columbia University?
You probably have to stay on top of him by calling or going in constantly otherwise things may get missed.
During treatment, were you treated like a number or a human with Ralf Zimmermann (retired) at Columbia University?
Things began okay- he was warm, informative, and thorough during the initial consult. Unfortunately, as time went on it was clear that he did not remember who I was no matter how many times I called or returned for an appointment. On one occasion he forgot something he had advised and we had discussed directly regarding my course of treatment and on another occasion I discovered (from his nurse) that he had forgotten to tell me about an additional test I needed which nearly interfered with my next planned IUI. He was never rude or impatient but my impression over time was that he couldnt keep track of all his patients and just went with a "one size fits all" type of approach.
Describe the protocols Ralf Zimmermann (retired) used in your cycles at Columbia University and their degree of success.
Advised Clomid after a miscarriage even though I had no documented fertility problems and had gotten pregnant on my second natural cycle of IUI because he said that at my age (39) it would improve my chances.
Describe your experience with the nursing staff at Columbia University.
Some were more informative, friendly and patient than others but all were relatively warm
Describe your experience with Columbia University.
Terribly long wait times, difficulty getting in and out for even just a blood draw. Very difficult to get in touch with doctor by phone, even after days of calling and leaving messages. Didn't like seeing a different doctor every time
Describe the costs associated with your care under Ralf Zimmermann (retired) at Columbia University.
Most were covered by my health insurance
What specific things went wrong at Columbia University?
  • Failed to order appropriate test
  • Failed to send your chart to another clinic
  • Provided conflicting information
  • Failed to convey critical information
2
Doctor
Ralf Zimmermann (retired)
NPS
Humanity
2 of 5
Communication
4 of 5
Frequency Seen
2 of 5
Trustworthiness
2 of 5
Compassion
4 of 5
Explained risks
3 of 5
Adaptability
3 of 5
1
Clinic
Columbia University
New York
NPS
Operations
1 of 5
Scheduling
1 of 5
Billing Department
3 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
3 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2014, Successful
NPS
7
NPS
9
Age 29
2 IUI
Latinx
Income $50K - $99K
Teacher
Only Doc Seen
Donor Sperm
Neutral
Strongly Recommends
Successful
He [Dr. Zimmermann] was very experienced and took the time to explain the next steps and answer questions. He was not judgmental and very encouraging. Whenever I left a message he responded in a timely matter. Although he didn't perform my procedures he did make sure to walk me through every step and process before it occurred...He was very honest and open about what needed to be done. As an SMC he made me feel accepted and did not judge based on my circumstances or age...
It is very efficient and it is clear it works, but it does give off a Factory feeling [at Comumbia U - Manhattan]. You go from one place to another and everything is very routine. If you are new you may feel a bit lost and confused until you figure out how the system works. For example you sign in and walk to billing first and then you have to wait to be paged into the section you are scheduled for...
How was your experience with Ralf Zimmermann (retired) at Columbia University?
He was very experienced and took the time to explain the next steps and answer questions. He was not judgmental and very encouraging. Whenever I left a message he responded in a timely matter. Although he didn't perform my procedures he did make sure to walk me through every step and process before it occurred.
What's one piece of advice would you give a prospective patient of Ralf Zimmermann (retired) at Columbia University?
I would say that although the clinic is big and it seems like a factory being run, Dr. Zimmerman will be there to help you if you reach out.
During treatment, were you treated like a number or a human with Ralf Zimmermann (retired) at Columbia University?
He was very honest and open about what needed to be done. As an SMC he made me feel accepted and did not judge based on my circumstances or age.
Describe the protocols Ralf Zimmermann (retired) used in your cycles at Columbia University and their degree of success.
He first did a blood test and discovered I had Beta Thalasemia trait. That helped me to pick a sperm donor that did not have that. I also had to do an HSG to make sure the Fallopian tubes were clear. I also had blood tests and ultrasounds to track and time ovulation. Finally I did the iui. After I became pregnant, he continued to monitor my hcg with bloodwork and had an ultrasound at 6 weeks before he released me.
Describe your experience with the nursing staff at Columbia University.
Although I saw different nurses, I felt That they all were efficient and communicated well what was expected. Many of them were friendly and would remember their patients.
Describe your experience with Columbia University.
It is very efficient and it is clear it works, but it does give off a Factory feeling. You go from one place to another and everything is very routine. If you are new you may feel a bit lost and confused until you figure out how the system works. For example you sign in and walk to billing first and then you have to wait to be paged into the section you are scheduled for.
Describe the costs associated with your care under Ralf Zimmermann (retired) at Columbia University.
My insurance covered most of it. However, the iui was around $800 and then I had to pay $50 to intake the sperm that I ordered.
7
Doctor
Ralf Zimmermann (retired)
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
4 of 5
9
Clinic
Columbia University
New York
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
3 of 5
Educational Resources
6 of 5
2018 - 2019, Unknown Success
NPS
9
NPS
9
Age 38 - 39
2 IUI
3 IVF
Male Factor
Unexplained
European
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
He [Dr. Zimmermann] really took the time to meet and talk us through the whole process and especially during the ups and downs....He is very thoughtful in his approach. Comes across as both authoritative and caring. He provided a lot of additional information on fertility that was helpful. With each round he talked us through what happened, why it happened (when possible) and what changes could be made each time.... He has a strong preference for single and explained the consequences associated with multiple births.
It [Neway Medical] was such a warm place - not too big, not too much information on the walls etc. Everyone from the front desk to the doctors was warm and friendly. My huge recommend is share the stories of success. I want to see babies on those walls :)... The whole team was beyond lovely. Jenifer let me email and call her any time (including weekends). They went above and beyond!... He [Dr. Zimmermann] really took the time to meet and talk us through the whole process and especially during the ups and downs. The nurses were outstanding!
How was your experience with Ralf Zimmermann (retired) at Neway Medical?
He is very thoughtful in his approach. Comes across as both authoritative and caring. He provided a lot of additional information on fertility that was helpful. With each round he talked us through what happened, why it happened (when possible) and what changes could be made each time.
What's one piece of advice would you give a prospective patient of Ralf Zimmermann (retired) at Neway Medical?
Ask for a full timeline of the process. I think when you live this every day you may assume that the patient knows ... I did not!
During treatment, were you treated like a number or a human with Ralf Zimmermann (retired) at Neway Medical?
He really took the time to meet and talk us through the whole process and especially during the ups and downs. The nurses were outstanding!
Describe the protocols Ralf Zimmermann (retired) used in your cycles at Neway Medical and their degree of success.
This is a tough one ... I know we used an antagonist though I cannot remember too many details. I also know this changed each round - both the dose and I think even the drug.
Describe your experience with your nurse at Neway Medical. (Assigned nurse: Jenifer )
The whole team was beyond lovely. Jenifer let me email and call her any time (including weekends). They went above and beyond!
Describe your experience with Neway Medical.
It was such a warm place - not too big, not too much information on the walls etc. Everyone from the front desk to the doctors was warm and friendly. My huge recommend is share the stories of success. I want to see babies on those walls :)
Describe your experience with your monitoring appointments at Neway Medical.
It was well organized. I knew when I could go in and there was rarely a wait.
Describe the costs associated with your care under Ralf Zimmermann (retired) at Neway Medical.
I have to admit, I don't remember but they sat down with us and gave us all of the information upfront!
Describe Ralf Zimmermann (retired)'s approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Neway Medical.
He has a strong preference for single and explained the consequences associated with multiple births.
9
Doctor
Ralf Zimmermann (retired)
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
5 of 5
9
Clinic
Neway Medical
New York
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
5 of 5
2017 - 2018, Successful
NPS
10
NPS
10
Age 38 - 39
1 IUI
European
Income $100K - $199K
Business Executive
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
After several exams, Dr Zimmermann suggested to try an IUI (intrauterine insemination)...Dr Zimmermann was extremely patient with me and all my questions. He seemed to be very concerned about my exams and my wish to get pregnant. He explained to us the procedure in detail and took all necessary exams prior the IUI...The procedure went very well and after a first try I got pregnant with twins! I am now 15 weeks pregnant, extremely happy with 2 healthy babies.
At 39 years old and after several years trying to conceive naturally, my husband and I decided to get help with a fertility clinic [Neway Medical]...Immediately I felt confident that we made the right choice as the whole staff: nurses, doctors (Dr Zimmermann and Dr Kort), assistants… was extremely professional and nice. After several exams, Dr Zimmermann suggested to try an IUI (intrauterine insemination). The procedure went very well and after a first try I got pregnant with twins! I am now 15 weeks pregnant, extremely happy with 2 healthy babies. I really wanted to share my experience online with this clinic as the service was simply perfect. I highly recommend this clinic to any woman who is looking for help to conceive. 39 years old – French
How was your experience with Ralf Zimmermann (retired) at Neway Medical?
Dr Zimmermann was extremely patient with me and all my questions. He seemed to be very concerned about my exams and my wish to get pregnant. He explained to us the procedure in detail and took all necessary exams prior the IUI
During treatment, were you treated like a number or a human with Ralf Zimmermann (retired) at Neway Medical?
At the clinic the whole staff: nurses, doctors (Dr Zimmermann and Dr Kort), assistants… was extremely professional and nice.
Describe your experience with the nursing staff at Neway Medical.
The nursing staff was amazing: professional, human, friendly...
Describe your experience with Neway Medical.
At 39 years old and after several years trying to conceive naturally, my husband and I decided to get help with a fertility clinic. Based on a friend’s recommendations, we went to Neway fertility clinic (123 W. 79th St, New York, NY 10024). Immediately I felt confident that we made the right choice as the whole staff: nurses, doctors (Dr Zimmermann and Dr Kort), assistants… was extremely professional and nice. After several exams, Dr Zimmermann suggested to try an IUI (intrauterine insemination). The procedure went very well and after a first try I got pregnant with twins! I am now 15 weeks pregnant, extremely happy with 2 healthy babies. I really wanted to share my experience online with this clinic as the service was simply perfect. I highly recommend this clinic to any woman who is looking for help to conceive. 39 years old – French
10
Doctor
Ralf Zimmermann (retired)
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
5 of 5
Trustworthiness
4 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Neway Medical
New York
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2017, Unsuccessful
NPS
8
NPS
8
Age 37 - 38
6 IUI
1 IVF
Unexplained
European
Income $200K - $499K
Sales Representative
Only Doc Seen
Neutral
Neutral
Unsuccessful
We always felt like Dr Zimmerman was highly competent, and have nothing but positive things to say about him as a doctor....While it can be tough at times to get thru to the staff there, Dr Zimmerman always made himself available and was responsive to our needs....Be patient and understand that the clinic itself is a little over worked and you will be frustrated by some things....Be patient and understand that the clinic itself is a little over worked and you will be frustrated by some things.
Strengths [of Columbia U] are the lower cost versus other clinics, and that they take insurance to cover most aspects of the procedure. They also offer a first time cycle discount which luckily for us made it more affordable....Biggest weakness is the difficulty communicating with the office at times....There was some confusion over what the process was for us to acquire the medications we needed thru our insurance....There generally was a long wait, but they have now shifted to an appointment based system.
How was your experience with Ralf Zimmermann (retired) at Columbia University?
The bottom line for me is ultimately results, and we had a successful IVF pregnancy in one cycle. We're into the third trimester and knock on wood everything has gone very well. We always felt like Dr Zimmerman was highly competent, and have nothing but positive things to say about him as a doctor.
What's one piece of advice would you give a prospective patient of Ralf Zimmermann (retired) at Columbia University?
Be patient and understand that the clinic itself is a little over worked and you will be frustrated by some things.
During treatment, were you treated like a number or a human with Ralf Zimmermann (retired) at Columbia University?
While it can be tough at times to get thru to the staff there, Dr Zimmerman always made himself available and was responsive to our needs.
Describe the protocols Ralf Zimmermann (retired) used in your cycles at Columbia University and their degree of success.
Our case didn't really involve too much starter.
Describe your experience with the nursing staff at Columbia University.
It's very difficult to reach them via the phone, and when you do and ask a question, its hard to get a response. In person I found the staff to always be professional and competent.
Describe your experience with Columbia University.
Strengths are the lower cost versus other clinics, and that they take insurance to cover most aspects of the procedure. They also offer a first time cycle discount which luckily for us made it more affordable. The available statistics for their success is a little bit worse than other clinics in NYC, but its hard to tell if thats because they are less selective about who they will treat. Biggest weakness is the difficulty communicating with the office at times.
Describe your experience with your monitoring appointments at Columbia University.
There generally was a long wait, but they have now shifted to an appointment based system.
What specific things went wrong at Columbia University?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
  • Lost results
Describe the specific things that went wrong at Columbia University.
There was some confusion over what the process was for us to acquire the medications we needed thru our insurance.
8
Doctor
Ralf Zimmermann (retired)
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
3 of 5
8
Clinic
Columbia University
New York
NPS
Operations
3 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
2018, Successful
NPS
10
NPS
10
Age 29
3 IUI
Endometriosis
PCOS
South Asian
Income $50K - $99K
Consultant
1st of 3 Docs
Strongly Recommends
Strongly Recommends
Successful
[Dr. Ralf Zimmermann] is the best. He is a very smart man and treatment me with the utmost respect. He would call back immediately when he was not able to answer my calls. He's always available through emails...took his time to speak with me. He did not push me to make any quick decisions...Be proactive and ask questions.
I love that they [Neway Medical] open early to accommodate those who work during the day. There will always be a person picking up the phone when you call in. It would be great if they can keep the center opened late to accommodate those who cannot make it in before work...We get one-on-one time with our nurses. Every patient was assigned to a nurse that will help you throughout the process. They're very supportive throughout the treatments.
How was your experience with Ralf Zimmermann (retired) at Neway Medical?
Dr. Zimmermann is the best. He is a very smart man and treatment me with the utmost respect. He would call back immediately when he was not able to answer my calls. He's always available through emails.
What's one piece of advice would you give a prospective patient of Ralf Zimmermann (retired) at Neway Medical?
Be proactive and ask questions.
During treatment, were you treated like a number or a human with Ralf Zimmermann (retired) at Neway Medical?
Dr. Zimmermann took his time to speak with me. He did not push me to make any quick decisions.
Describe your experience with your nurse at Neway Medical.
We get one-on-one time with our nurses. Every patient was assigned to a nurse that will help you throughout the process. They're very supportive throughout the treatments.
Describe your experience with Neway Medical.
I love that they open early to accommodate those who work during the day. There will always be a person picking up the phone when you call in. It would be great if they can keep the center opened late to accommodate those who cannot make it in before work.
10
Doctor
Ralf Zimmermann (retired)
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Compassion
5 of 5
10
Clinic
Neway Medical
New York
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5