Rated 9.3
Strongly recommend: 85%Neutral: 3%Don't recommend: 11%9.3
85% strongly recommend
9 reviews
Humanity
9.8
9.8
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
9.5
9.5
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
6.8
6.8
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

Responsiveness
7.9
Good
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
U. of Missouri
Residency
Madigan Army Med Ctr
Fellowship
Brigham & Women's Hosp

How Doctor Communicates

doctor, nurse available by email
doctor, nurse available by directline
doctor, nurse available by directline
not available by personal cell phone
not available by personal cell phone
Randal Robinson works at

UT Medicine Fertility Center
Rated 9.2
Strongly recommend: 69%Neutral: 25%Don't recommend: 6%9.2

At 1 office

San Antonio
8300 Floyd Curl Drive
San Antonio, TX 78229
210-450-9500
Explore Clinic

1 patient review filtered by:

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2021, Successful
NPS
6
NPS
6
Age 28
1 Fertility Medications
PCOS
European
2nd of 2 Docs
5 Fertility Medications With Other Docs
Doesn't Recommend
Doesn't Recommend
Successful
I liked that he was understanding of our past treatments when we lived in another state and he was also conscious of our financial situation when it came to testing before starting treatment...I only saw Dr. Robinson on my last visit to the fertility center since they rotate through the doctors there but he was my assigned doctor...I had already had a lot of anxiety so his calmness helped me to stay calm
I paid per visit/ultrasound [ at UT Medicine Fertility Center] since my body takes longer to react to the medications...The clinic is clean. You have to pay for parking and sometimes it is hard to find a spot so plan for that before you come...I think this clinic is good for saving money if you need more intensive treatment...I also left a few appointments with a lot of questions and ended up having to call and ask for clarification
How was your experience with Randal Robinson at UT Medicine Fertility Center?
Dr. Robinson first met with me over zoom. He was willing to do the treatment that worked for our first child (we were trying for number 2). I liked that he was understanding of our past treatments when we lived in another state and he was also conscious of our financial situation when it came to testing before starting treatment.
What's one piece of advice would you give a prospective patient of Randal Robinson at UT Medicine Fertility Center?
I think this clinic is good for saving money if you need more intensive treatment. Since we only need timed intercourse with a trigger shot, they don’t have one price for the treatment and we had to ou per visit/ultrasound which ended up being more expensive than when we did it at another center. If you need IVF then this clinic will help you save money.
During treatment, were you treated like a number or a human with Randal Robinson at UT Medicine Fertility Center?
I only saw Dr. Robinson on my last visit to the fertility center since they rotate through the doctors there but he was my assigned doctor. I had heavy bleeding and thought I had miscarried. Dr. Robinson asked for information about the bleeding but didn’t waste any time by checking on the ultrasound to see if my fears were confirmed. I had already had a lot of anxiety so his calmness helped me to stay calm and I was shocked to see the baby on the ultrasound.
Describe the protocols Randal Robinson used in your cycles at UT Medicine Fertility Center and their degree of success.
I started with a double dosage of letrozole and when my follicle was still too small. I took a triple dosage the next week. The ultrasound showed growth but it still wasn’t ready for the trigger shot. I had to wait a few days and then take the trigger shot. We were told to try the next couple days and then wait two weeks and do a home pregnancy test. I did and it was positive. I hadn’t been given any more information so I figured I would wait and then schedule my first OB appointment. But the OB wouldn’t schedule me until I had my pregnancy confirmed at the fertility clinic. I did a blood test and then an ultrasound a few weeks later to confirm the pregnancy.
Describe your experience with the nursing staff at UT Medicine Fertility Center.
When I started having bleeding at 7 weeks pregnant I messaged the clinic since I was on vacation and got a response from a nurse. There was no sympathy and they just told me to go to an ER which I was unable to do since I was out of state and my insurance wouldn’t cover it. I did get a message later from a different nurse that expressed sympathy for my situation. I also left a few appointments with a lot of questions and ended up having to call and ask for clarification. I was able to fill in the blanks sometimes because I had already gone through treatment before but they did some things differently that weren’t explained and I had to call to figure out my treatment plan.
Describe your experience with UT Medicine Fertility Center.
The clinic is clean. You have to pay for parking and sometimes it is hard to find a spot so plan for that before you come. You pay before each visit (if you are doing timed intercourse) and you pay at the clinic.
Describe the costs associated with your care under Randal Robinson at UT Medicine Fertility Center.
I paid per visit/ultrasound and since my body takes longer to react to the medications, I needed more than the “average” timed intercourse patient. It was somewhere around $365 per ultrasound. The initial consultation was around $500. And I paid for all the medications at the pharmacy. I can’t remember the cost of the letrozole but the trigger shot was around $200. I paid around $50 for the blood pregnancy test, as well.
What specific things went wrong at UT Medicine Fertility Center?
  • Failed to inform you of changes in protocol
Describe the specific things that went wrong at UT Medicine Fertility Center.
I was told my positive treatment cycle for my first child would be reproduced at this clinic, which was double dosage of letrozole, estrogen to thicken lining, trigger shot, progesterone suppositories. I started the cycle with the assumption that the treatment would be the same. I took multiple dosages of the letrozole but when I was told my lining was a little thin, I was not given the estrogen suppositories. Then after the trigger shot, I didn’t taken progesterone suppositories and didn’t find out about these changes until I called to ask and was only told “we don’t do that here.”
6
Doctor
Randal Robinson
NPS
Humanity
4 of 5
Communication
3 of 5
Frequency Seen
1 of 5
Trustworthiness
3 of 5
Compassion
3 of 5
Explained risks
4 of 5
Adaptability
5 of 5
6
Clinic
UT Medicine Fertility Center
San Antonio
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
5 of 5
Educational Resources
5 of 5