Rated 8
Strongly recommend: 60%Neutral: 20%Don't recommend: 20%8
60% strongly recommend
46 reviews
Humanity
8.2
8.2
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
7.9
7.9
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
4.7
4.7
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

Responsiveness
7.7
Good
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
Wash U. St. Louis
Residency
Wash U. St. Louis
Fellowship
U. of Chicago

How Doctor Communicates

doctor, nurse available by email
doctor, nurse available by directline
doctor, nurse available by directline
not available by personal cell phone
not available by personal cell phone
Randall Craig works at

Fertility Treatment Center
Rated 8.2
Strongly recommend: 67%Neutral: 16%Don't recommend: 18%8.2

Explore Clinic
Tempe
2155 E. Conference Drive
Tempe, AZ 85284

46 patient reviews

2012, Unsuccessful
NPS
5
NPS
7
Age 30
1 IUI
Male Factor
European
Income $50K - $99K
1st of 2 Docs
2 IVF With Other Docs
Doesn't Recommend
Neutral
Unsuccessful
He [Dr. Randall Craig] was always .late meeting us in his office...He was friendly enough. Unknowledgeable about cost of any of the treatments. Always behind so he was late a lot. He was very clear on treatment suggestions. He made my husband uncomfortable with his demeanor (nothing specific just didn't leave him with a good feeling). He mentioned a lot about my uterus being big enough for twins...has a good reputation for success.
They [Fertility Treatment Center-Tempe] had a very nice clean and modern facility. Weaknesses: Expect to spend double the time you think there for every appointment with how long the waits are and how often they are behind. Know that the office staff is cold and jaded. If you have questions you need to ask them all when you are there or if you are lucky enough to get someone on the phone. Also the parking lot is a bit annoying to get in to. You can't turn in off the main street you have to turn up and flip around. The pharmacy that was next door to get prescriptions closed.
How was your experience with Randall Craig at Fertility Treatment Center?
He was friendly enough. Unknowledgeable about cost of any of the treatments. Always behind so he was late a lot. He was very clear on treatment suggestions. He made my husband uncomfortable with his demeanor (nothing specific just didn't leave him with a good feeling). He mentioned a lot about my uterus being big enough for twins.
What's one piece of advice would you give a prospective patient of Randall Craig at Fertility Treatment Center?
Don't expect a lot of one on one time with him.
During treatment, were you treated like a number or a human with Randall Craig at Fertility Treatment Center?
He was always .late meeting us in his office. His waiting room was always crowded. His staff was difficult to get ahold of and no one showed much compassion through the process. Just shuffled us from one step to the next.
Describe your experience with the nursing staff at Fertility Treatment Center.
The woman came in to do the IUI and basically told us it was destined to fail and then injected me and left. It was so jarring. When I went in for the blood drawn for the pregnancy test they couldn't find a vein so they made me go buy a urine pregnancy test and take one and call them with the results. It was practically impossible to get a nurse on the phone during the cycle when I had questions. You had to leave a message and you were lucky if they called back.
Describe your experience with Fertility Treatment Center.
Strengths: according to SART.org they have good success rates. Dr. Craig has a good reputation for success. They had a very nice clean and modern facility. Weaknesses: Expect to spend double the time you think there for every appointment with how long the waits are and how often they are behind. Know that the office staff is cold and jaded. If you have questions you need to ask them all when you are there or if you are lucky enough to get someone on the phone. Also the parking lot is a bit annoying to get in to. You can't turn in off the main street you have to turn up and flip around. The pharmacy that was next door to get prescriptions closed.
Describe the costs associated with your care under Randall Craig at Fertility Treatment Center.
The IUI all in was about 1300 after insurance plus medications.
5
Doctor
Randall Craig
NPS
Humanity
2 of 5
Communication
4 of 5
Frequency Seen
1 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
4 of 5
7
Clinic
Fertility Treatment Center
Tempe
NPS
Operations
3 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
6 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unknown Success
NPS
10
NPS
10
Age 31 - 32
2 IUI
Unexplained
European
Income $50K - $99K
Nurse or HC Services
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr Craig is a very knowledgeable physician. He is very thorough with his consultations. He performed one of our IUIs and explained everything he was doing. He does talk very fast, which can be hard to follow. However, he is very open to questions if you don’t understand. I referred one of my good friends to them and she is now pregnant via IUI.... Both Dr Craig and the clinical staff were very attentive. They were always pleasant and compassionate even though sometimes bad news was being delivered
They [Fertility Treatment Center] are pretty fast to get you in to an initial appointment. They are pretty fast getting you your results. There has been some wait time with occasional appointment but have had some that we were called in right away.... Kristina is a PA and she has been one we have worked with a lot. We had some hiccups when first starting our treatments and she was so kind and compassionate. She is so attentive to call back and answer all your questions
How was your experience with Randall Craig at Fertility Treatment Center?
Dr Craig is a very knowledgeable physician. He is very thorough with his consultations. He performed one of our IUIs and explained everything he was doing. He does talk very fast, which can be hard to follow. However, he is very open to questions if you don’t understand. I referred one of my good friends to them and she is now pregnant via IUI.
What's one piece of advice would you give a prospective patient of Randall Craig at Fertility Treatment Center?
Don’t be overwhelmed with all of the information and make sure you ask questions if you don’t understand.
During treatment, were you treated like a number or a human with Randall Craig at Fertility Treatment Center?
Both Dr Craig and the clinical staff were very attentive. They were always pleasant and compassionate even though sometimes bad news was being delivered.
Describe the protocols Randall Craig used in your cycles at Fertility Treatment Center and their degree of success.
On our first IUI we used metformin (my insulin was a little up so he wanted to make sure it wasn’t and issue) femara (help trigger ovulation), and trigger HSG shot. On second IUI he added ovidrel to help stimulate egg growth.
Describe your experience with your nurse at Fertility Treatment Center. (Assigned nurse: Kristina)
Kristina is a PA and she has been one we have worked with a lot. We had some hiccups when first starting our treatments and she was so kind and compassionate. She is so attentive to call back and answer all your questions.
Describe your experience with Fertility Treatment Center.
They are pretty fast to get you in to an initial appointment. They are pretty fast getting you your results. There has been some wait time with occasional appointment but have had some that we were called in right away.
Describe the costs associated with your care under Randall Craig at Fertility Treatment Center.
Always a sticker shock when paying but have only had IUI twice. They have tried to bill so insurance covers what it can. Once going to IVF treatments insurance does not cover anything.
10
Doctor
Randall Craig
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
5 of 5
10
Clinic
Fertility Treatment Center
Tempe
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Successful
NPS
10
NPS
10
Age 39 - 40
Diminished Ovarian Reserve
Poor Egg Quality
European
Income $100K - $199K
Marketer or PR
Only Doc Seen
IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
You may not see Dr. Craig each visit but Kristina and Susan are wonderful to work with...Dr. Craig explained everything very precise and accurately. We achieved exactly what he anticipated with his percentages and delivered a healthy baby boy!...He and is staff are very nice and take a lot of time to explain things to my husband and I...Dr. Craig and his staff answered anything we asked and we had a lot of questions.
Kristina and Susan [at Fertility Treatment Center] are wonderful to work with. My coordinator Jennifer was very compassionate, knowing what we were going through. I'm thrilled with everything...very organized. They have billing staff, scheduling, nurses, and lab staff that all communicate well. They took all my phone calls which is such a relief - my husband and I hate voicemail and auto phone systems.
How was your experience with Randall Craig at Fertility Treatment Center?
Dr. Craig explained everything very precise and accurately. We achieved exactly what he anticipated with his percentages and delivered a healthy baby boy! His staff is awesome. You may not see Dr. Craig each visit but Kristina and Susan are wonderful to work with. My coordinator Jennifer was very compassionate, knowing what we were going through. I'm thrilled with everything.
What's one piece of advice would you give a prospective patient of Randall Craig at Fertility Treatment Center?
Don't be afraid to ask questions. Dr. Craig and his staff answered anything we asked and we had a lot of questions.
During treatment, were you treated like a number or a human with Randall Craig at Fertility Treatment Center?
He and is staff are very nice and take a lot of time to explain things to my husband and I.
Describe the protocols Randall Craig used in your cycles at Fertility Treatment Center and their degree of success.
Frozen Embryo Transfer with Day 4 embryo and an egg retrieval.
Describe your experience with your nurse at Fertility Treatment Center. (Assigned nurse: Jennifer M)
Jennifer was there for all my visits and explained all my meds. Everyone was caring and kind. I was spoiled getting so many ultrasounds after pregnancy test and before I went to my OB
Describe your experience with Fertility Treatment Center.
Lots of people that seem very organized. They have billing staff, scheduling, nurses, and lab staff that all communicate well. They took all my phone calls which is such a relief - my husband and I hate voicemail and auto phone systems.
Describe the costs associated with your care under Randall Craig at Fertility Treatment Center.
My insurance covered some of it and we paid around $7,500
Describe Randall Craig's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Treatment Center.
The quality of my eggs were poor and he transferred two. He and Dr. Tao explained the reasons for more than one embryo.
10
Doctor
Randall Craig
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Fertility Treatment Center
Tempe
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2017, Successful
NPS
10
NPS
10
Age 25
1 IUI
PCOS
Latinx
Income $0 - $49K
Nurse or HC Services
3rd of 3 Docs
5 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Craig is one of the most intelligent physicians that I have ever met. He knows fertility inside and out, and has over 25 years of experience, showing that he most definitely knows what he is doing. I wish I would have started at his clinic as he was so diligent and made sure that I felt taken care of...He is not a hugs and kisses type of physician, but he knows and gets the job done. So trust him and you are in great hands...Dr. Craig and his staff are so detail oriented and care very much for each and every one of their patients.
Dr. Craig and his staff are so detail oriented and care very much for each and every one of their patients. They knew who I was every time I walked into the office and have been the only office to honestly show that they care and want me to achieve my dream in becoming pregnant...The nurses are so amazing! I can't show them enough love for all their help and knowledge...The biggest strength any office can have, is compassion for your patients. And this office has that and so much more. Their knowledge is beyond compare, and quite frankly, they make you feel like part of the family.
How was your experience with Randall Craig at Fertility Treatment Center?
Dr. Craig is one of the most intelligent physicians that I have ever met. He knows fertility inside and out, and has over 25 years of experience, showing that he most definitely knows what he is doing. I wish I would have started at his clinic as he was so diligent and made sure that I felt taken care of and I could tell he truly did want to help me in getting my little miracle.
What's one piece of advice would you give a prospective patient of Randall Craig at Fertility Treatment Center?
He is not a hugs and kisses type of physician, but he knows and gets the job done. So trust him and you are in great hands.
During treatment, were you treated like a number or a human with Randall Craig at Fertility Treatment Center?
Dr. Craig and his staff are so detail oriented and care very much for each and every one of their patients. They knew who I was every time I walked into the office and have been the only office to honestly show that they care and want me to achieve my dream in becoming pregnant. Even after I left the office, they continued to keep in touch! Such a wonderful group of people.
Describe your experience with the nursing staff at Fertility Treatment Center.
The nurses are so amazing! I can't show them enough love for all their help and knowledge. They are where you find the love and compassion and hugs for every one of your cycles. I can't say enough great things about them. Best nursing staff I've ever come into contact with.
Describe your experience with Fertility Treatment Center.
The biggest strength any office can have, is compassion for your patients. And this office has that and so much more. Their knowledge is beyond compare, and quite frankly, they make you feel like part of the family. Again, i can't thank this office enough, i wish I would have started with them
10
Doctor
Randall Craig
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Fertility Treatment Center
Tempe
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2016, Unsuccessful
NPS
8
NPS
9
Age 32
5 IUI
Latinx
Income $100K - $199K
Only Doc Seen
Neutral
Strongly Recommends
Unsuccessful
He [Dr. Craig] has done well explaining the steps that we have taken and what is expected to come. I have seen some positive sign with the medications he has prescribed me. My sperm count has gone up significantly and we are hopefull...He seems very honest and upfront... He prescribed pregynol injections to help increase my count. I took those for about two/ three months before we attempted our second iui. For the second iui my count increases slightly and no pregnancy. He then prescribed chlomid pills. I have been taking those with the pregnynol and my counted has gone up signicantly but still no pregnancy. We have done a few more iui's with the meds and still no pregnancy but we are still hopefull. But no we are at the point where we have done so many iui with negative pregnancy results that we are unsure if we should continue iui or try ivf.
I have no complaints [with the Fertility Treatment Center]. I have never had a negative experience wth the Dr. or staff...Nursing staff is great at the Fertility Treatment Center. Very polite and helpful...Each iui was roughly 2k. Not including my pregnol and chlomid. This is all out of pocket Insurance does not cover any treatment cost...For the second iui my count increases slightly and no pregnancy. He [Dr. Craig] then prescribed chlomid pills. I have been taking those with the pregnynol and my counted has gone up signicantly but still no pregnancy. We have done a few more iui's with the meds and still no pregnancy but we are still hopefull. But no we are at the point where we have done so many iui with negative pregnancy results that we are unsure if we should continue iui or try ivf.
How was your experience with Randall Craig at Fertility Treatment Center?
My experience with DR. Craig has gone well. He has done well explaining the steps that we have taken and what is expected to come. I have seen some positive sign with the medications he has prescribed me. My sperm count has gone up significantly and we are hopefull
What's one piece of advice would you give a prospective patient of Randall Craig at Fertility Treatment Center?
To be patient and positive. Every couple is different and not to expect pregancy right away
During treatment, were you treated like a number or a human with Randall Craig at Fertility Treatment Center?
He seems very honest and upfront
Describe the protocols Randall Craig used in your cycles at Fertility Treatment Center and their degree of success.
First i had to go for a semen analysis. Results came in i had a low sperm count. We did the first iui with out any medication which resulted in no pregnancy. He prescribed pregynol injections to help increase my count. I took those for about two/ three months before we attempted our second iui. For the second iui my count increases slightly and no pregnancy. He then prescribed chlomid pills. I have been taking those with the pregnynol and my counted has gone up signicantly but still no pregnancy. We have done a few more iui's with the meds and still no pregnancy but we are still hopefull. But no we are at the point where we have done so many iui with negative pregnancy results that we are unsure if we should continue iui or try ivf.
Describe your experience with the nursing staff at Fertility Treatment Center.
Nursing staff is great at the Fertility Treatment Center. Very polite and helpful
Describe your experience with Fertility Treatment Center.
I have no complaints. I have never had a negative experience wth the Dr. or staff.
Describe the costs associated with your care under Randall Craig at Fertility Treatment Center.
Each iui was roughly 2k. Not including my pregnol and chlomid. This is all out of pocket Insurance does not cover any treatment cost
8
Doctor
Randall Craig
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
9
Clinic
Fertility Treatment Center
Tempe
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2012 - 2013, Successful
NPS
7
NPS
7
Age 32 - 33
5 IUI
Male Factor
PCOS
European
Income $100K - $199K
Operations
Only Doc Seen
Donor Sperm
Neutral
Neutral
Successful
The doctor [Dr. Randall Craig] was mainly in the business of statistics and how likely it would be that I get pregnant in each treatment. I did not get any warm sympathetic feelings from him for such an emotional undergoing... IUI with sperm donor for 5 trials. Femara to stimulate egg release. Tried only femara for 4 trials then added hormone shots that stimulated release at a precise time since timing was not working out with first treatment.
[Fertility Treatment Center-Tempe] Nice building with great amenities. Movies playing to take edge off. Refreshments available for patients. Sometimes difficult to make appointments but desk people were nice. They have parties for the families that had children through clinic.... She [the nurse] would not explain why I was getting certain treatments or doses or bloodwork I always had to ask. She didn't seem to know why she was doing certain procedures and I was not really confident she would do things correctly
How was your experience with Randall Craig at Fertility Treatment Center?
My first appointment was very shocking in that it was the first time I found out I had PCOS. Not much information about my condition was given to me and how it might affect me outside of fertility. I was overwhelmed and tried to understand all the details but it also seemed that I was just another patient to solve. Not much human touch with his bedside manners
What's one piece of advice would you give a prospective patient of Randall Craig at Fertility Treatment Center?
Expect to be given facts and numbers and the doctor will figure out how to get you pregnant but that's about it
During treatment, were you treated like a number or a human with Randall Craig at Fertility Treatment Center?
The doctor was mainly in the business of statistics and how likely it would be that I get pregnant in each treatment. I did not get any warm sympathetic feelings from him for such an emotional undergoing
Describe the protocols Randall Craig used in your cycles at Fertility Treatment Center and their degree of success.
IUI with sperm donor for 5 trials. Femara to stimulate egg release. Tried only femara for 4 trials then added hormone shots that stimulated release at a precise time since timing was not working out with first treatment.
Describe your experience with your nurse at Fertility Treatment Center. (Assigned nurse: She had fake eyelashes and nails and talked to me like I was a child without giving me any confidence that she knew what she was doing and why she was doing it)
She would not explain why I was getting certain treatments or doses or bloodwork I always had to ask. She didn't seem to know why she was doing certain procedures and I was not really confident she would do things correctly
Describe your experience with Fertility Treatment Center.
Nice building with great amenities. Movies playing to take edge off. Refreshments available for patients. Sometimes difficult to make appointments but desk people were nice. They have parties for the families that had children through clinic.
Describe the costs associated with your care under Randall Craig at Fertility Treatment Center.
Overall the whole thing cost about $10,000 including sperm vials
What specific things went wrong at Fertility Treatment Center?
  • Failed to order appropriate test
Describe the specific things that went wrong at Fertility Treatment Center.
N/A
7
Doctor
Randall Craig
NPS
Humanity
3 of 5
Communication
4 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
3 of 5
Explained risks
5 of 5
Adaptability
4 of 5
7
Clinic
Fertility Treatment Center
Tempe
NPS
Operations
4 of 5
Scheduling
3 of 5
Billing Department
4 of 5
Nursing Staff
2 of 5
Clinic Atmosphere
6 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2022, Unknown Success
NPS
2
NPS
2
Age 30
European
Income $100K - $199K
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
Success w/ Doc Too early to know
I’ve only gone once, but [Dr. Craig] talked a mile a minute and it was very hard to fully understand everything. I’m sure he knows what he is doing but his bedside manner was lacking and it seemed more like a business proposal versus my healthcare...I think he gave sound advice but could not care less if I understood it fully or even continued my care with his practice...He mentioned during the ultrasound about having enough rooms for twins
I liked how the paperwork was online and it didn’t take too long to get an appointment [at Fertility Treatment Center]. The front office lady was the nicest person there. I was also unable to see the billing person the day of my appointment to ask about financing options...I was sent a generic PDF of a “package” which had services that I will not need. It is about 13000. The other testing I will need will be additional and have yet to get clear details and expectations of that price
How was your experience with Randall Craig at Fertility Treatment Center?
I’ve only gone once, but he talked a mile a minute and it was very hard to fully understand everything. I’m sure he knows what he is doing but his bedside manner was lacking and it seemed more like a business proposal versus my healthcare.
What's one piece of advice would you give a prospective patient of Randall Craig at Fertility Treatment Center?
Don’t have an expectation that he will be warm or kind towards your particular healthcare situation.
During treatment, were you treated like a number or a human with Randall Craig at Fertility Treatment Center?
I think the main goal of my consult for him was to go as quickly as possible through the examination. I think he gave sound advice but could not care less if I understood it fully or even continued my care with his practice.
Describe your experience with Fertility Treatment Center.
I liked how the paperwork was online and it didn’t take too long to get an appointment. The front office lady was the nicest person there. I was also unable to see the billing person the day of my appointment to ask about financing options.
Describe the costs associated with your care under Randall Craig at Fertility Treatment Center.
I was sent a generic PDF of a “package” which had services that I will not need. It is about 13000. The other testing I will need will be additional and have yet to get clear details and expectations of that price. I really wish I would have spoken to the billing lady in person.
Describe Randall Craig's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Treatment Center.
He mentioned during the ultrasound about having enough rooms for twins and another time during consultation.
2
Doctor
Randall Craig
NPS
Humanity
1 of 5
Communication
2 of 5
Frequency Seen
1 of 5
Trustworthiness
3 of 5
Compassion
1 of 5
Explained risks
1 of 5
2
Clinic
Fertility Treatment Center
Tempe
NPS
Operations
3 of 5
Scheduling
3 of 5
Billing Department
2 of 5
Nursing Staff
2 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2010 - 2011, Successful
NPS
10
NPS
10
Age 39 - 40
2 IUI
Anovulation
European
Income $100K - $199K
Engineer
Only Doc Seen
Donor Sperm
Strongly Recommends
Strongly Recommends
Successful
I really liked Dr Craig. The first meeting he was 5 minutes late and he apologized because he makes it a point to be on time. He asked me a lot of questions and based on my answers, he gave me several options for getting pregnant. With each option, he gave me detailed information on statistics. He presented the information to me in a non-biased way to allow me to make the decision I felt the most comfortable with... Overall, I felt like he was extremely competent, knowledgeable, and straight forward with me.
The nurses [at Fertility Treatment Center - Tempe] were great - especially the one who did the insemination. The only complaint I had was understanding what medications I was supposed to take and when. It was very confusing my first cycle and I wish they would have explained it better....The entire staff was very warm and helpful throughout the process....It was great, staff was friendly and convenient pharmacy right across the way....I think it was expensive, but my insurance covered most of the cost.
How was your experience with Randall Craig at Fertility Treatment Center?
I really liked Dr Craig. The first meeting he was 5 minutes late and he apologized because he makes it a point to be on time. He asked me a lot of questions and based on my answers, he gave me several options for getting pregnant. With each option, he gave me detailed information on statistics. He presented the information to me in a non-biased way to allow me to make the decision I felt the most comfortable with. He also said there is a chance of twins and checked me to make sure I would be capable of carrying twins if that did happen. Overall, I felt like he was extremely competent, knowledgeable, and straight forward with me.
What's one piece of advice would you give a prospective patient of Randall Craig at Fertility Treatment Center?
He is a bit odd and his personality is a bit quirky, but he knows what he is doing and that was the most important aspect of an RE for me.
During treatment, were you treated like a number or a human with Randall Craig at Fertility Treatment Center?
The entire staff was very warm and helpful throughout the process.
Describe the protocols Randall Craig used in your cycles at Fertility Treatment Center and their degree of success.
I don't remember the details but I used Femara and Follistim and there was another drug that made me ovulate. After insemination I had a progesterone cream I used through the first trimester.
Describe your experience with the nursing staff at Fertility Treatment Center.
The nurses were great - especially the one who did the insemination. The only complaint I had was understanding what medications I was supposed to take and when. It was very confusing my first cycle and I wish they would have explained it better.
Describe your experience with Fertility Treatment Center.
It was great, staff was friendly and convenient pharmacy right across the way.
Describe the costs associated with your care under Randall Craig at Fertility Treatment Center.
I think it was expensive, but my insurance covered most of the cost.
10
Doctor
Randall Craig
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
3 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Fertility Treatment Center
Tempe
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
LGBTQ
2019 - 2020, Unsuccessful
NPS
8
NPS
9
Age 34 - 35
5 IUI
1 IVF
Tubal Blockage
Latinx
Income $50K - $99K
2nd of 4 Docs
3 IVF With Other Docs
LGBTQ
Neutral
Strongly Recommends
Unsuccessful
I think he [Dr. Craig] is very good at explaining treatment options but goes very fast but will stop and answer your questions. I think he's very smart and know what he's doing. This last cycle I was put on other meds I've never been put on before and Personally feel I didn't need. When I spoke to him about my next cycle I asked him about doing a natural frozen embryo transfer and he was supportive...For my frozen embryo transfer he had me on CoQ10, L-Argine. levonox, baby aspirin, progesterone shots, BCP, Flonax, Estradiol, Neuprogen, Estrace Cream & prednisone.
She [nurse at Fertility Treatment Center] was always good at responding my emails or returning my calls...$3,700 his fee for frozen embryo transfer...Overall everyone at the clinic is very nice and compassionate. When I had my ectopic in 2019 everyone did what they could and were very good at making sure I got the care I needed. I really appreciate that the staff shows how much they care for you as a patient...I feel Dr Craig does a really good job at explaining your treatment options and listening to what you want.
How was your experience with Randall Craig at Fertility Treatment Center?
I think he is very good at explaining treatment options but goes very fast but will stop and answer your questions. I think he's very smart and know what he's doing. This last cycle I was put on other meds I've never been put on before and Personally feel I didn't need. When I spoke to him about my next cycle I asked him about doing a natural frozen embryo transfer and he was supportive.
What's one piece of advice would you give a prospective patient of Randall Craig at Fertility Treatment Center?
Do not be afraid to stop him and ask questions.
During treatment, were you treated like a number or a human with Randall Craig at Fertility Treatment Center?
I feel Dr Craig does a really good job at explaining your treatment options and listening to what you want.
Describe the protocols Randall Craig used in your cycles at Fertility Treatment Center and their degree of success.
For my frozen embryo transfer he had me on CoQ10, L-Argine. levonox, baby aspirin, progesterone shots, BCP, Flonax, Estradiol, Neuprogen, Estrace Cream & prednisone.
Describe your experience with your nurse at Fertility Treatment Center. (Assigned nurse: Diana)
She was always good at responding my emails or returning my calls.
Describe your experience with Fertility Treatment Center.
Overall everyone at the clinic is very nice and compassionate. When I had my ectopic in 2019 everyone did what they could and were very good at making sure I got the care I needed. I really appreciate that the staff shows how much they care for you as a patient.
Describe the costs associated with your care under Randall Craig at Fertility Treatment Center.
$3,700 his fee for frozen embryo transfer
Describe Randall Craig's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Treatment Center.
He has no problem doing either 1 or 2 embryo transfers.
8
Doctor
Randall Craig
NPS
Humanity
3 of 5
Communication
4 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
3 of 5
Explained risks
3 of 5
Adaptability
3 of 5
9
Clinic
Fertility Treatment Center
Tempe
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
6 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unknown Success
NPS
8
NPS
6
Age 27
Recurrent Pregnancy Loss
Unexplained
European
Income $0 - $49K
1st of 2 Docs
2 Fertility Medications With Other Docs
Neutral
Doesn't Recommend
Success w/ Doc Too early to know
He [Dr. Craig] know what he is talking about. He is very into clinical trials and trying to find new easier ways to help. He explains everything in “human” terms. And makes you feel like there is hope. He is very understanding with concerns you have along the way.... He wanted to cleab house. Go in and get rid of any polyps. Start by doing a iui with washed sperm.
The nursing staff [Fertility Treatment Center] I had was very rude to be honest. They were not very compassion and when calling the nurse line they never pick up the phone and get mad when you call and leave more then one voice mail... The Drs are super nice and know that they are talking about and have great success with there treatments. The same does not go for the nurseing staff but if you can get over that your will have a great dr
How was your experience with Randall Craig at Fertility Treatment Center?
He know what he is talking about. He is very into clinical trials and trying to find new easier ways to help. He explains everything in “human” terms. And makes you feel like there is hope. He is very understanding with concerns you have along the way.
What's one piece of advice would you give a prospective patient of Randall Craig at Fertility Treatment Center?
There is hope.
During treatment, were you treated like a number or a human with Randall Craig at Fertility Treatment Center?
Dr Craig himself was very nice and saw you as a human. Some of his staff see you as a number
Describe the protocols Randall Craig used in your cycles at Fertility Treatment Center and their degree of success.
He wanted to cleab house. Go in and get rid of any polyps. Start by doing a iui with washed sperm.
Describe your experience with the nursing staff at Fertility Treatment Center.
The nursing staff I had was very rude to be honest. They were not very compassion and when calling the nurse line they never pick up the phone and get mad when you call and leave more then one voice mail
Describe your experience with Fertility Treatment Center.
The Drs are super nice and know that they are talking about and have great success with there treatments. The same does not go for the nurseing staff but if you can get over that your will have a great dr
Describe the costs associated with your care under Randall Craig at Fertility Treatment Center.
For iui was going to be over 1,500for treatment not inc. medications IVF well over 20000
Describe Randall Craig's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Treatment Center.
Dr likes to transfer two embryos at a time
What specific things went wrong at Fertility Treatment Center?
  • Failed to convey critical information
8
Doctor
Randall Craig
NPS
Humanity
3 of 5
Communication
4 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
3 of 5
6
Clinic
Fertility Treatment Center
Tempe
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
6 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unsuccessful
NPS
9
NPS
10
Age 26 - 27
1 IUI
Income $50K - $99K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Unsuccessful
He [Dr. Craig] is very knowledgeable about the field and makes us feel confident in our treatments. And answers all our questions and is very nice. He is also very thorough and makes sure we understand each visit.... For each cycle and protocol, he explained the chances of success honestly and explained what each step of the process entailed. He also explained different protocols and what differences between each one would be.
All of the staff [Fertility Treatment Center] is amazing and shows true compassion for each step of the process. They are easy to get in touch with and are prompt with respinses....Strengths are you can get in right away, call the nurses anytime and go at your own pace. The one negative about the clinic is location and you can't do bloodwork or tests through any lab but them. They also work with you financially which is a huge setback for most couples.
How was your experience with Randall Craig at Fertility Treatment Center?
He is very knowledgeable about the field and makes us feel confident in our treatments. And answers all our questions and is very nice. He is also very thorough and makes sure we understand each visit.
What's one piece of advice would you give a prospective patient of Randall Craig at Fertility Treatment Center?
I would tell them to ask as many questions as possible.
During treatment, were you treated like a number or a human with Randall Craig at Fertility Treatment Center?
He personalized every visit and plan.
Describe the protocols Randall Craig used in your cycles at Fertility Treatment Center and their degree of success.
For each cycle and protocol, he explained the chances of success honestly and explained what each step of the process entailed. He also explained different protocols and what differences between each one would be.
Describe your experience with your nurse at Fertility Treatment Center. (Assigned nurse: Daina Green)
All of the staff is amazing and shows true compassion for each step of the process. They are easy to get in touch with and are prompt with respinses.
Describe your experience with Fertility Treatment Center.
Strengths are you can get in right away, call the nurses anytime and go at your own pace. The one negative about the clinic is location and you can't do bloodwork or tests through any lab but them. They also work with you financially which is a huge setback for most couples.
Describe the costs associated with your care under Randall Craig at Fertility Treatment Center.
They were very expensive. The IUI was not that much but the IVF is about 15000 without meds. But I'd rather pay more and get the awesome service they provide
Describe Randall Craig's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Treatment Center.
He always states his professional opinion and why but leaves the choice to his patients.
9
Doctor
Randall Craig
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
4 of 5
10
Clinic
Fertility Treatment Center
Tempe
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2017, Successful
NPS
10
NPS
10
Age 32 - 33
5 IUI
1 IVF
Tubal Blockage
Unexplained
Native American
Income $200K - $499K
Nurse or HC Services
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Craig is absolutely amazing. He includes you on all of your treatment options and allows you to choose which option may be best for you and your partner both physically and financially. He also predicts success rates based on each option.... Dr. Craig is a very knowledgeable physician. If one plan failed, he always had a backup plan ready to go. I like how offered me multiple treatment options and predicted success rates based on each option.
Office staff [at Fertility Treatment Center] was absolutely amazing. I got to know them as friends and they provided so much support throughout my treatment.... Office staff was extremely kind, compassionate and organized.... Dr. Craig is a very knowledgeable physician. If one plan failed, he always had a backup plan ready to go. I like how offered me multiple treatment options and predicted success rates based on each option.
How was your experience with Randall Craig at Fertility Treatment Center?
Dr. Craig is a very knowledgeable physician. If one plan failed, he always had a backup plan ready to go. I like how offered me multiple treatment options and predicted success rates based on each option.
What's one piece of advice would you give a prospective patient of Randall Craig at Fertility Treatment Center?
Be prepared to be amazed. He is extremely knowledgeable in his area of expertise and is well liked by his peers.
During treatment, were you treated like a number or a human with Randall Craig at Fertility Treatment Center?
Dr. Craig is absolutely amazing. He includes you on all of your treatment options and allows you to choose which option may be best for you and your partner both physically and financially. He also predicts success rates based on each option.
Describe your experience with your nurse at Fertility Treatment Center. (Assigned nurse: Jennifer)
Office staff was absolutely amazing. I got to know them as friends and they provided so much support throughout my treatment.
Describe your experience with Fertility Treatment Center.
Office staff was extremely kind, compassionate and organized.
Describe Randall Craig's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Treatment Center.
Dr. Craig recommended transferring two embryos however he is very open to transferring one at a time. He listens to the needs of his patients and also gave me success rates on transferring one vs two embryos at a time.
10
Doctor
Randall Craig
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Fertility Treatment Center
Tempe
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2017, Unsuccessful
NPS
10
NPS
10
Age 31 - 32
4 IUI
Diminished Ovarian Reserve
Male Factor
Latinx
Income $50K - $99K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Unsuccessful
Dr Craig was very straightforward with us from the beginning. We've been trying to have a baby for 3 years now. I'm 30 years old but have follicle count of a 35 year old. My husband is 32 and has been taking shots for months for his sperm mobility. Dr Craig has given us our different options unfortunately we've had to stop after having done 4 IUIs which were a huge struggle financially and especially emotionally on us. We stay strong and have faith one day we will be able to try IVF for our little miracle.
Nurses are great [at Fertility Treatment Center]! Explained everything and answered all my questions.... My husband is 32 and has been taking shots for months for his sperm mobility. Dr Craig has given us our different options unfortunately we've had to stop after having done 4 IUIs which were a huge struggle financially and especially emotionally on us. We stay strong and have faith one day we will be able to try IVF for our little miracle.
How was your experience with Randall Craig at Fertility Treatment Center?
Dr Craig was very straightforward with us from the beginning. We've been trying to have a baby for 3 years now. I'm 30 years old but have follicle count of a 35 year old. My husband is 32 and has been taking shots for months for his sperm mobility. Dr Craig has given us our different options unfortunately we've had to stop after having done 4 IUIs which were a huge struggle financially and especially emotionally on us. We stay strong and have faith one day we will be able to try IVF for our little miracle.
What's one piece of advice would you give a prospective patient of Randall Craig at Fertility Treatment Center?
Be patient...even miracles take alittle time
During treatment, were you treated like a number or a human with Randall Craig at Fertility Treatment Center?
I felt they truly are trying to help our family grow. Although we havent had luck with our 4 IUIs hopefully we will get our little miracle one day.
Describe your experience with the nursing staff at Fertility Treatment Center.
Nurses are great! Explained everything and answered all my questions.
Describe your experience with Fertility Treatment Center.
this clinic has high success rates. Be patient.
Describe the costs associated with your care under Randall Craig at Fertility Treatment Center.
Each IUI total cost was about $2,500.
10
Doctor
Randall Craig
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
10
Clinic
Fertility Treatment Center
Tempe
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2017, Unsuccessful
NPS
8
NPS
8
Age 23
3 IUI
Unexplained
Income $50K - $99K
Only Doc Seen
Neutral
Neutral
Unsuccessful
Dr Craig made sure to go over every scenario step by step. He would draw out a diagram and go through each option; informing us on probability and cost. He wasn't super personable, but always straight to the point.... His bedside manner isn't his best quality, but he is very intelligent and informative.... The entire nurse staff were so friendly and were great at calming my nerves. They were a big reason why I decided to proceed with this Fertility Center.
I was very please with the cleanliness of the building [at Fertility Treatment Center--Tempe]. Payments were always clear and easy to do through the front staff. I also loved that each building for different procedures were in the same location.... The entire nurse staff were so friendly and were great at calming my nerves. They were a big reason why I decided to proceed with this Fertility Center.
How was your experience with Randall Craig at Fertility Treatment Center?
Dr Craig made sure to go over every scenario step by step. He would draw out a diagram and go through each option; informing us on probability and cost. He wasn't super personable, but always straight to the point.
What's one piece of advice would you give a prospective patient of Randall Craig at Fertility Treatment Center?
His bedside manner isn't his best quality, but he is very intelligent and informative.
During treatment, were you treated like a number or a human with Randall Craig at Fertility Treatment Center?
The nurses were excellent to keep in touch with me.
Describe the protocols Randall Craig used in your cycles at Fertility Treatment Center and their degree of success.
I used Femara, Gonal F and follistem, for IUI procedure.
Describe your experience with your nurse at Fertility Treatment Center. (Assigned nurse: Alexis)
The entire nurse staff were so friendly and were great at calming my nerves. They were a big reason why I decided to proceed with this Fertility Center.
Describe your experience with Fertility Treatment Center.
I was very please with the cleanliness of the building. Payments were always clear and easy to do through the front staff. I also loved that each building for different procedures were in the same location.
8
Doctor
Randall Craig
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
3 of 5
Explained risks
5 of 5
Adaptability
5 of 5
8
Clinic
Fertility Treatment Center
Tempe
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017, Successful
NPS
10
NPS
10
Age 21
1 IUI
1 IVF
Endometriosis
PCOS
Income $50K - $99K
3rd of 3 Docs
38 Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Craig is very knowledgeable. He went over every different options with my husband and I. He also gave us our protected positive percentage rate with each option. When we chose with er wanted that cycle, he fully supported the decision...The clinic is very personable. I never felt like I was wasting their time asking questions. They all took the time to get to know me and I got to know them. I would highly recommend Dr.Craig and his staff.
The clinic [Fertility Treatment Center] is very personable. I never felt like I was wasting their time asking questions. They all took the time to get to know me and I got to know them. I would highly recommend Dr.Craig and his staff...Our IVF cycle including ICSI, assisted hatching and frozen transfer was about $13,000...Dr. Craig is very knowledgeable. He went over every different options with my husband and I. He also gave us our protected positive percentage rate with each option. When we chose with er wanted that cycle, he fully supported the decision.
How was your experience with Randall Craig at Fertility Treatment Center?
Dr. Craig is very knowledgeable. He went over every different options with my husband and I. He also gave us our protected positive percentage rate with each option. When we chose with er wanted that cycle, he fully supported the decision.
Describe your experience with Fertility Treatment Center.
The clinic is very personable. I never felt like I was wasting their time asking questions. They all took the time to get to know me and I got to know them. I would highly recommend Dr.Craig and his staff.
Describe the costs associated with your care under Randall Craig at Fertility Treatment Center.
Our IVF cycle including ICSI, assisted hatching and frozen transfer was about $13,000
10
Doctor
Randall Craig
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Fertility Treatment Center
Tempe
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2013 - 2014, Unsuccessful
NPS
9
NPS
9
Age 28 - 29
1 IUI
Endometriosis
Tubal Blockage
Income $50K - $99K
Operations
Only Doc Seen
Strongly Recommends
Strongly Recommends
Unsuccessful
Dr. Craig was very informative and thorough and made us feel comfortable and knowledgeable about every procedure. He never rushed through appointments and made sure to code everything so that insurance would cover as much as possible.... [At Fertility Treatment Center-Tempe] There was never a very long wait time and everyone was very helpful with scheduling appointments, etc.
[At Fertility Treatment Center-Tempe] There was never a very long wait time and everyone was very helpful with scheduling appointments, etc.... Dr. Craig was very informative and thorough and made us feel comfortable and knowledgeable about every procedure. He never rushed through appointments and made sure to code everything so that insurance would cover as much as possible
How was your experience with Randall Craig at Fertility Treatment Center?
Dr. Craig was very informative and thorough and made us feel comfortable and knowledgeable about every procedure. He never rushed through appointments and made sure to code everything so that insurance would cover as much as possible.
During treatment, were you treated like a number or a human with Randall Craig at Fertility Treatment Center?
He was very thorough and never rushed the appointments
Describe your experience with Fertility Treatment Center.
There was never a very long wait time and everyone was very helpful with scheduling appointments, etc.
Describe the costs associated with your care under Randall Craig at Fertility Treatment Center.
IUI was around $500
What specific things went wrong at Fertility Treatment Center?
  • Failed to call with results
Describe the specific things that went wrong at Fertility Treatment Center.
After one treatment I had to call at the end of the day to see about test results and didn't get them until the next day even though they told me I would get them the same day.
9
Doctor
Randall Craig
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
Fertility Treatment Center
Tempe
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unknown Success
NPS
10
NPS
9
Age 38 - 39
2 IUI
Male Factor
European
Income $50K - $99K
Sales Representative
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Randall Craig is very matter of fact...has a very systematic protocol...Do not expect him to individualize your plan...If you want warm and fuzzy look towards his nurses as they make up for this. Giving you the best of both worlds which is knowledge and intelligence and the comfort when you need it the most...statistically driven and knows what he is doing by years of practice...not the most sociable which is fine because he does not waste your time.
[Nurse at Fertility Treatment Center - Tempe] is focused on time management...quick to respond to you and does show a level of care and concern...[billing specialist] was able to give us in writing exactly what was to be expected...[Dr. Craig] is statistically driven and knows what he is doing by years of practice...Do not expect him to individualize your plan...the process is systematic...
How was your experience with Randall Craig at Fertility Treatment Center?
Randall Craig is very matter of fact. He does not beat around the bush and has a very systematic protocol which leads me to believe his system works and he does not deviate. If you want warm and fuzzy look towards his nurses as they make up for this. Giving you the best of both worlds which is knowledge and intelligence and the comfort when you need it the most.
What's one piece of advice would you give a prospective patient of Randall Craig at Fertility Treatment Center?
Do not expect him to individualize your plan. He is very systematic and with a second opinion I realized I want someone to tell me what we need to do then ask what I want to do.
During treatment, were you treated like a number or a human with Randall Craig at Fertility Treatment Center?
I believe the doctor is statistically driven and knows what he is doing by years of practice. I do believe he is not the most sociable which is fine because he does not waste your time. I do feel his staff makes up for it 150%. Together as a team the practice is well balanced.
Describe the protocols Randall Craig used in your cycles at Fertility Treatment Center and their degree of success.
Two IUI cycles. Cycles included Femara and Progesterone with one trigger HCG injection. Low motility was improved during the wash and the IUI was to give a better chance of conceiving. Unfortunately it has not help as of yet.
Describe your experience with your nurse at Fertility Treatment Center. (Assigned nurse: Daina Green)
I believe Daina has a critical job with scheduling and the balance of patient care. She shows the commitment to project coordinating and I believe her mind is focused on time management. This takes away from the "lets sit down and enjoy tea" but she is quick to respond to you and does show a level of care and concern.
Describe your experience with Fertility Treatment Center.
I think the questions and answer segment could be broken up during the consult. Information is rapidly firing at you and the opportunity to make sense of the entire consult is by breaking up the information in blocks for questions before moving forward because adult psychology in understanding is relational. However, I do believe this is because the process is systematic and the understanding is for patient purposes and will not change the outcome from years of clinical practice.
Describe the costs associated with your care under Randall Craig at Fertility Treatment Center.
We are still in the process, but when we asked for a break down of costs including everything we were directed to the billing specialist who was able to give us in writing exactly what was to be expected and the item that is outsourced that we could contact for that information.
Describe Randall Craig's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Treatment Center.
I am okay with the multiple embryo transfer to ensure the chances of conceiving and moving forward with a family whether it is twins or one. It gives us a better chance to have siblings sooner than later.
10
Doctor
Randall Craig
NPS
Humanity
4 of 5
Communication
3 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
3 of 5
Explained risks
5 of 5
Adaptability
4 of 5
9
Clinic
Fertility Treatment Center
Tempe
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
NPS
8
NPS
7
Age 32
European
Income $50K - $99K
Nurse or HC Services
Only Doc Seen
Fertility Medications With Other Docs
Neutral
Neutral
Success w/ Doc Too early to know
We started diagnostics [with Dr. Randall Craig] and husband began taking clomid to increase sperm count, and Along the way, had pleasant experience with the treatment center...He is good at what he does, but he goes through everything so fast, it makes you feel like you are a number...He is no frills. Nice, but no frills. He seems to know what he’s doing, and that’s what matters. U will feel like your consultation appointment and review appointment is rushed.
Overall, staff [at Fertility Treatment Center] and Randal Craig were great...We started diagnostics and husband began taking clomid to increase sperm count, and Along the way, had pleasant experience with the treatment center...Husband is taking clomid to raise his sperm count. by the end of the cycle, we will be able to start moving forward with treatment with them if we choose and go over payment options since our insurance doesn’t cover anything.
How was your experience with Randall Craig at Fertility Treatment Center?
Overall, staff and Randal Craig were great. We barely started any services with them. We started diagnostics and husband began taking clomid to increase sperm count, and Along the way, had pleasant experience with the treatment center.
What's one piece of advice would you give a prospective patient of Randall Craig at Fertility Treatment Center?
He is no frills. Nice, but no frills. He seems to know what he’s doing, and that’s what matters. U will feel like your consultation appointment and review appointment is rushed.
During treatment, were you treated like a number or a human with Randall Craig at Fertility Treatment Center?
He is good at what he does, but he goes through everything so fast, it makes you feel like you are a number. However, if he is able to give you the results you want- then it really doesn’t matter. We haven’t gone through an IVF cycle yet. Only that my husband is using clomid.
Describe the protocols Randall Craig used in your cycles at Fertility Treatment Center and their degree of success.
Husband is taking clomid to raise his sperm count. by the end of the cycle, we will be able to start moving forward with treatment with them if we choose and go over payment options since our insurance doesn’t cover anything.
Describe your experience with the nursing staff at Fertility Treatment Center.
Overall nice, but not overly friendly.
Describe your experience with Fertility Treatment Center.
It’s a good operating system they have going. But at moments I have felt like another number bc we were only at the diagnostic point. Other woman going through the actual cycles and rounds were treated in a much higher care and regard.
Describe the costs associated with your care under Randall Craig at Fertility Treatment Center.
Typical I feel for the services. It would be $16,500.00 for one full round of IVF. We can’t afford it.
Describe Randall Craig's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Treatment Center.
We haven’t even gotten remotely close to that point. :(
What specific things went wrong at Fertility Treatment Center?
  • Failed to call in prescriptions to pharmacy
  • Provided conflicting information
Describe the specific things that went wrong at Fertility Treatment Center.
A nurse or staff member called to give initial blood results over the phones. She gave me erroneous information. She said everything looked good except that my blood glucose levels were “highly elevated” when I asked what they were, she said it was a 97. I advised her that that level well within normal limits. Fasting Blood glucose level should be no more than 99 or 100. Fasting with Anything over 100-105 is pre-diabetic, not even diabetic... I discussed this with her manager after the fact. The nursing staff did forget to call in for refills for my husbands clomid at one point.
8
Doctor
Randall Craig
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
3 of 5
Adaptability
3 of 5
7
Clinic
Fertility Treatment Center
Tempe
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
2 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unknown Success
NPS
9
NPS
9
Age 28 - 29
1 IUI
1 IVF
PCOS
European
Income $50K - $99K
Operations
2nd of 2 Docs
6 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Craig is a very logical man and sticks to the facts...I met with him only a few times if we were going to adjust treatment, or if he was going to monitor moving to a next step in my transfer process. Every time he’s very pleasant,...He immediately diagnosed me with PCOS and put a plan in place for us to move forward and not feel like we are wasting time. We first started with a an IUI and did that with a trigger shot. Although it was unsuccessful I never felt like my time is being wasted or I was just repeating things I had previously done.
The nurses [at Fertility Treatment Center] really make the experience during this process. As we were in the thick of our transfer I was receiving calls almost every other day checking on how I was receptive to each medication, what to expect with each medication, and just to check in to make sure I was comfortable and confident in the next step in the cycle transfer. They were all completely compassionate with the situation we were placed in. And I always felt their excitement when we are moving on to the next Step.
How was your experience with Randall Craig at Fertility Treatment Center?
Dr. Craig is a very logical man. He sticks strictly to the facts. I met with him only a few times if we were going to adjust treatment, or if he was going to monitor moving to a next step in my transfer process. Every time he’s very pleasant, again he just stick to the facts not a whole lot of fluff with him.
What's one piece of advice would you give a prospective patient of Randall Craig at Fertility Treatment Center?
Ask him any questions and make it very clear if you don’t understand the process he is referring to. Also if you don’t understand your plan that he has you on have him walk you through it until you are confident in what he has set in place.
During treatment, were you treated like a number or a human with Randall Craig at Fertility Treatment Center?
The nurses aren’t really make the experience wonderful during this process as hard as it is. Dr. Craig is a very logical man and sticks to the facts. The nurses wh The nurses aren’t really make the experience wonderful during this process as hard as it is. Dr. Craig is a very logical man and sticks to the fax. The nurses Are you truly make the experience. They are the ones that make you feel like a human, let you express your emotions and concerns, and really have you be in the moment during this process. I always felt like they had my best interest in mind.
Describe the protocols Randall Craig used in your cycles at Fertility Treatment Center and their degree of success.
I saw Dr. Craig after seeing many doctors over the last five years. He was the only one that I felt really heard what I was going through and didn’t want to mess around. He did get a few baseline blood test to understand my body and what was currently going on. He immediately diagnosed me with PCOS and put a plan in place for us to move forward and not feel like we are wasting time. We first started with a an IUI and did that with a trigger shot. Although it was unsuccessful I never felt like my time is being wasted or I was just repeating things I had previously done. I just completed my first IVF cycle and after sitting with Dr. Craig we out weighed the pros and cons of each treatment method he could put in place. He/we decided to move forward with IVF. During the beginning cycles I was prescribed Lupron and menopur. I was monitored very regularly to check my lining and follicle progress. Once my egg retrieval was complete Dr. Craig recommended that a frozen transfer was going to be the best route for us to take. He suggested we transferred two embryos for a higher success rate. During that cycle we used birth-control, Lupron, Neupogen, progesterone injections, estrogen and Progesterone vaginal creams. dr. Craig performed my embryo transfer, talk to my husband and I threw the entire thing and gave us positive reassurance the entire time. Although the process was very short we feel as though Dr. Craig was very communicative during the short time. He explained step-by-step what he was doing and what the effect each step was towards conception .
Describe your experience with your nurse at Fertility Treatment Center. (Assigned nurse: Jennifer McMillan )
The nurses really make the experience during this process. As we were in the thick of our transfer I was receiving calls almost every other day checking on how I was receptive to each medication, what to expect with each medication, and just to check in to make sure I was comfortable and confident in the next step in the cycle transfer. They were all completely compassionate with the situation we were placed in. And I always felt their excitement when we are moving on to the next Step.
Describe your experience with Fertility Treatment Center.
Our clinic is very easy to find. Our front desk girl Desire Always greeted you with a smile and after seeing you over and over again over a few months she made you feel like you are her friend. I did have to wait a little longer with each appointment depending on how many patients were ahead of me. But the waiting room was clean and there was always a movie playing to keep you entertained during your weight I did have to wait a little longer with each appointment depending on how many patients were ahead of me. But the waiting room was clean and there was always a movie playing to keep you entertained during your wait. The ladies who work there as well as Dr. Craig are very professional, and you can tell they take pride in their job and where they work. It definitely made the experience more enjoyable to see people who had passion for what they did and where they worked.
Describe the costs associated with your care under Randall Craig at Fertility Treatment Center.
Cost of a full cycle which includes monitoring, your egg retrieval, and the embryo transfer cost $4200. If your cycle was not successful, and embryo transfer was $3700. My medication was sent to two pharmacies And the cost determined if my insurance covered a portion of the medication.
9
Doctor
Randall Craig
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
Fertility Treatment Center
Tempe
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2018, Unknown Success
NPS
10
NPS
10
Age 39 - 42
6 IVF
Latinx
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
You have to pay attention when he [Dr. Randall Craig] speaks, he speaks fast and low...He answered all my questions as they came. I had concerns about my weight since I have read horrible stories about women that had negative visits at their RE because of being overweight. He was not focused on that, more on why I'm not staying pregnant. Is he warm?, no....but he gets the job done...We have always implanted at least 2, 3 was the most. Never twins or such. He knows.
I work in the medical field as well. I was able to work and do IVF. The hours [at Fertility Treatment Center] are great and they fit me where I need it...The staff is amazing. I've been through some rough moments with two misscarriages. I've called on weekends and evening, and my calls were always answered. The staff as always shown compassion...All I ever did was email her [nurse] and she replied right away, all times of the day. Will never forget her driving to the office because the pharmacy goofed, and she gave us the meds we needed for a couple of nights for our stimulation cycle. Anyone doing these gets the meds and dosage are precise.
How was your experience with Randall Craig at Fertility Treatment Center?
Dr. Craig to me is like a mad scientist. He breathes infertility. You have to pay attention when he speaks, he speaks fast and low. But he is a genius in the field. He answered all my questions as they came. I had concerns about my weight since I have read horrible stories about women that had negative visits at their RE because of being overweight. He was not focused on that, more on why I'm not staying pregnant. Is he warm?, no....but he gets the job done.
What's one piece of advice would you give a prospective patient of Randall Craig at Fertility Treatment Center?
Listen closely and if you didn't understand ask him to explain it again!
During treatment, were you treated like a number or a human with Randall Craig at Fertility Treatment Center?
The staff is amazing. I've been through some rough moments with two misscarriages. I've called on weekends and evening, and my calls were always answered. The staff as always shown compassion.
Describe the protocols Randall Craig used in your cycles at Fertility Treatment Center and their degree of success.
I used a lot of different methods and drugs and anyone going through this understands it's hard to remember all the methods, sorry.
Describe your experience with your nurse at Fertility Treatment Center. (Assigned nurse: Daina )
She was their when we needed her. All I ever did was email her and she replied right away, all times of the day. Will never forget her driving to the office because the pharmacy goofed, and she gave us the meds we needed for a couple of nights for our stimulation cycle. Anyone doing these gets the meds and dosage are precise.
Describe your experience with Fertility Treatment Center.
I can't really say the negative. I'm not pregnant after 4 years but I know these people are working their asses off to make it happen, it just might never happen.....but I have hope. I advise people to give Dr. Craig a chance to show you what he knows, which is a lot. You need to listen closely and carefully.
Describe your experience with your monitoring appointments at Fertility Treatment Center.
I work in the medical field as well. I was able to work and do IVF. The hours are great and they fit me where I need it.
Describe Randall Craig's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Treatment Center.
We have always implanted at least 2, 3 was the most. Never twins or such. He knows.
10
Doctor
Randall Craig
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
5 of 5
10
Clinic
Fertility Treatment Center
Tempe
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2016 - 2019, Unsuccessful
NPS
5
NPS
7
Age 23 - 26
1 IUI
PCOS
European
Income $0 - $49K
Only Doc Seen
Doesn't Recommend
Neutral
Unsuccessful
[Dr. Randall Craig] doesn’t try new things when things fail over and over...I feel like he’s in it for the money to be quite honest. I don’t feel like he is invested in helping me conceive. I feel like every meeting with him leaves me excited and hopeful. Yet when things don’t work, over and over again I start to feel scammed...I have PCOS, so I was put on a normal regimen for that. Fermara, trigger shot (ovidrel), metformin, levothyroxin, progesterone cream, bromocryptine. But I also have a separated uterus, and I feel like that was just ignored completely.
Front desk girl [at Fertility Treatment Center] always seems distracted. But nurses are nice. Billing lady is grumpy... IUI was $600. And IVF is $15,000...Environment is fine, nurses are nice, maybe a dr who cares would be nice. I would advise a new patient to simply go elsewhere. This dr [Dr. Craig] gives false hope and doesn’t try new things when things fail over and over...Nurses are very friendly and make you feel welcome and taken care of.
How was your experience with Randall Craig at Fertility Treatment Center?
I feel like he’s in it for the money to be quite honest. I don’t feel like he is invested in helping me conceive. I feel like every meeting with him leaves me excited and hopeful. Yet when things don’t work, over and over again I start to feel scammed. Almost like he gets you hopeful about your chances and then takes all your money. Very gross feeling.
What's one piece of advice would you give a prospective patient of Randall Craig at Fertility Treatment Center?
I would tell you to try Dr Amols. I heard he went through infertility himself. It’s only due to distance that we have chosen this clinic.
During treatment, were you treated like a number or a human with Randall Craig at Fertility Treatment Center?
Nurses are very friendly and make you feel welcome and taken care of.
Describe the protocols Randall Craig used in your cycles at Fertility Treatment Center and their degree of success.
So I have PCOS, so I was put on a normal regimen for that. Fermara, trigger shot (ovidrel), metformin, levothyroxin, progesterone cream, bromocryptine. But I also have a separated uterus, and I feel like that was just ignored completely.
Describe your experience with the nursing staff at Fertility Treatment Center.
Front desk girl always seems distracted. But nurses are nice. Billing lady is grumpy.
Describe your experience with Fertility Treatment Center.
Environment is fine, nurses are nice, maybe a dr who cares would be nice. I would advise a new patient to simply go elsewhere. This dr gives false hope and doesn’t try new things when things fail over and over.
Describe the costs associated with your care under Randall Craig at Fertility Treatment Center.
Ultrasounds were covered by insurance. IUI was $600. And IVF is $15,000
What specific things went wrong at Fertility Treatment Center?
  • Failed to call in prescriptions to pharmacy
  • Failed to convey critical information
Describe the specific things that went wrong at Fertility Treatment Center.
I was never told I had PCOS. I had to research my medication to find out I had it
5
Doctor
Randall Craig
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
2 of 5
Trustworthiness
3 of 5
Compassion
2 of 5
Explained risks
3 of 5
Adaptability
2 of 5
7
Clinic
Fertility Treatment Center
Tempe
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
6 of 5
Educational Resources
5 of 5