Verified
This patient has provided documentation of treatment at this clinic.
2023, Unknown Success
During my treatment, I only saw Dr. Randall Dunn twice, and unfortunately, my experience as his patient was not positive. Developing a meaningful relationship with him was difficult as he rarely communicated or answered our questions. It felt like we were just a number in the system, and he didn't take the time to see us as individuals with unique concerns and needs. Overall, my interaction with Dr. Dunn was disappointing, and I didn't feel he provided the level of care and attention I hoped for.
The [Aspire Houston Fertility Institute] strengths are that the main location has all the procedures in one place. however, they schedule remodelling and other closures without notifying their clients, even those that are right in the middle of the process...No one was consistent in communications. They didn't call but sent laconic messages through the portal. They were always too busy to talk or answer questions and could not reach me via phone. Multiple times people said they would call back and never did. Questions were answered rudely like we were waiting their time. Several mistakes in the instruction were made, and no one took responsibility or attempted to correct them.
How was your experience with Randall Dunn at Aspire Houston Fertility Institute?
During my treatment, I only saw Dr. Randall Dunn twice, and unfortunately, my experience as his patient was not positive. Developing a meaningful relationship with him was difficult as he rarely communicated or answered our questions. It felt like we were just a number in the system, and he didn't take the time to see us as individuals with unique concerns and needs. Overall, my interaction with Dr. Dunn was disappointing, and I didn't feel he provided the level of care and attention I hoped for.
During treatment, were you treated like a number or a human with Randall Dunn at Aspire Houston Fertility Institute?
During my treatment, I interacted with Dr. Dunn twice - once during the initial consultation and on the day of transfer. However, he was absent during the ultrasound checks, and his staff was not approachable or easy to reach. He proposed tests without stating they were exploratory, framing them as necessary, and then refused to provide a referral. The clinic team insisted that for any questions, we ought to schedule a consultation meeting with him (with additional payment outside the paid procedure). His team gave wrong medication instructions, and no one took responsibility.
They provided instructions over the portal without ensuring we understood what the drugs do, and they scheduled appointments without confirming our availability. Whenever we had questions, we received short and rude responses. Unfortunately, our experience with this clinic was disappointing, especially because we initially chose it for another doctor who left midway through our treatment.
Describe your experience with the nursing staff at Aspire Houston Fertility Institute.
We had different staff members every time. No one was consistent in communications. They didn't call but sent laconic messages through the portal. They were always too busy to talk or answer questions and could not reach me via phone. Multiple times people said they would call back and never did. Questions were answered rudely like we were waiting their time. Several mistakes in the instruction were made, and no one took responsibility or attempted to correct them.
Describe your experience with Aspire Houston Fertility Institute.
The strengths are that the main location has all the procedures in one place. however, they schedule remodelling and other closures without notifying their clients, even those that are right in the middle of the process.
Describe Randall Dunn's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Aspire Houston Fertility Institute.
we received no information regarding technics selected or procedures we were just assigned instructions
What specific things went wrong at Aspire Houston Fertility Institute?
- Failed to call with results
- Failed to inform you of changes in protocol
- Provided conflicting information
- Failed to convey critical information
Describe the specific things that went wrong at Aspire Houston Fertility Institute.
During egg retrieval the day before the procedure, when I had to take the trigger, the nurse forgot to call with instructions, and I had to panic and call them multiple times after hours to their on-call until I could reach a person with information.
The nurse gave the wrong instructions, and when I finally asked another nurse, she said I was supposed to take something else. disregarding it was an issue. The clinic scheduled a remodeling all the operations to another location without informing the patients. I found our when my ultrasound was scheduled in an extremely remote location.