Randall Loy

Center for Reproductive Medicine Orlando

Available Lines of Communication

Nurse available by email
Nurse email
Nurse available by direct line
Direct line to nurse
Not available by cell phone
Not available by personal cell phone
Medical SchoolMed Col of Georgia
ResidencyMed Col of Georgia
FellowshipHarvard
Orlando
3435 Pinehurst Avenue
Orlando, FL 32804
(407) 740-0909
On a scale from 0-10, how likely are you to recommend Randall Loy to a friend?
Strongly recommend: 46%Neutral: 34%Don't recommend: 20%8
23 assessments
  • 46% Strongly recommend (9-10)
  • 34% Neutral (7-8)
  • 20% Don't recommend (0-6)
Humanity
Treated like a number
Treated like a human
8.1
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
Poor communication
Excellent communication
8.9
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
Rarely saw at appts.
Always saw at appts.
6.3
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

Responsiveness
Poor response time
Excellent response time
Poor
Responsiveness

Scale is "poor, ok, good, excellent," and measures how responsive a care team was when patients needed to see or speak to them.

On a scale from 0-10, how likely are you to recommend Center for Reproductive Medicine Orlando to a friend?
Strongly recommend: 58%Neutral: 26%Don't recommend: 15%8.3
65 assessments
  • 58% Strongly recommend (9-10)
  • 26% Neutral (7-8)
  • 15% Don't recommend (0-6)
23 assessments
5
6
Age
30 - 33
Treated
2016 - 2019
Success with this Doc
?
Treatment
1 IVF, Donor Eggs
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality
5
6
We learned early to expect that we would not see Dr. Loy at every appointment and we’re mostly ok with that. But the meetings we do get with him feel progressively more and more rushed the longer we’ve been patients. We always come in with a list of questions and sometimes he seems bothered by so many questions and gets noticeably impatient. Also a couple of times I’ve had to remind him of things specific to my situation which makes me feel he’s got too much on his plate to play close attention.
Lab, ultrasounds and surgery center [CRM Orlando] are all on site which is a huge plus. Results are usually ready same day unless biopsies. Surgery center, though onsite, is a different entity so be prepare for that to go to towards different deductible.Has several doctors so your cycles can proceed even if yours is off. Con would be that it may be a different doctor for every surgery which I do not prefer. Many doctors and large office are great but this also means they’re helping MANY patients
Age
30 - 33
Treated
2016 - 2019
Success with this Doc
?
Race
Latino
Income
$200K - $499K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF, Donor Eggs
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality
5
6
How was your experience with Randall Loy at Center for Reproductive Medicine Orlando?
He’s clearly very knowledgeable in his field. This is comforting to work with someone who seems to know every in and out. But at times he was almost too clinical and did not have much of a bedside manner. He is compassionate in terms of cancelled/failed cycles but not overly so. He takes time to acknowledge how difficult it is to go through this but he doesn’t linger on it and moves right into next protocol. Our first transfer with donor egg resulted in pregnancy but ended up having trisomy 21. We were obviously devastated and having a hard time wrapping our heads around payment for another cycle and potential PGS testing costs and he did work with us to offer a small discount which we greatly appreciated. Overall he is kind but it’s clear he has too much on his plate/too many patients. As mentioned before I’ve had to remind him on a few things that we would need to do or not do based on my situation.Also in the beginning he told us he thought there was 95% chance Ivf would work with our own eggs- we turned out to be the 5%. I think communication could also be better. For example we went through 3 weeks of one cycle (doing Lupron injections and estrogen) and it ended up being cancelled because I wasn’t responding. It wasn’t until our follow up with him that he told us estrogen was rising, but slowly and on the low side. This is something we would have liked to know during the cycle to brace ourselves for the possibility of cancellation. We were totally blindsided when it was cancelled. We also made it to transfer on another cycle, and on it the day of we experienced some confusion. For one, he was not the doctor performing the transfer. They tell you that other doctors may do your surgeries but you are usually told who at the pre-op. He didn’t say anything about it being anyone else so i didn’t think to ask. This threw us because our transfers tend to be complicated due to my cervix passage and uterus position. I was also to be under anesthesia for my transfer which you can’t drink water for. And the doctor on call that day seemed to be confused why I didn’t have a full bladder and why I was getting fluids through IV. He ended up making me drink water and the anesthesiologist understandably had to wait until the water moved from my stomach to do the transfer, which was a 2 hour delay. It’s obvious Dr. Loy did not leave clear notes or talk to this doctor beforehand. Or the doctor did not pay attention to any notes left by him, so either way communication is an issue.
What's one piece of advice would you give a prospective patient of Randall Loy at Center for Reproductive Medicine Orlando?
Do not be afraid to ask questions and advocate for yourself. If you don’t understand something try to ask in that moment. It can be intimidating to question a doctor on his protocols or have them breakdown something in simpler terms for you but that is why you’re all there! So that you’re all on the same page and all feel confident in next steps. You shouldn’t leave an appointment not understanding your plan or having doubts about it. He can read your chart all day but nobody knows you better than you.
During treatment, were you treated like a number or a human with Randall Loy at Center for Reproductive Medicine Orlando?
We learned early to expect that we would not see Dr. Loy at every appointment and we’re mostly ok with that. But the meetings we do get with him feel progressively more and more rushed the longer we’ve been patients. We always come in with a list of questions and sometimes he seems bothered by so many questions and gets noticeably impatient. Also a couple of times I’ve had to remind him of things specific to my situation which makes me feel he’s got too much on his plate to play close attention. When I bring these things up though he is willing to change protocol and accommodate us. We had one cancelled cycle that really made us feel like a number versus a human this year. We thought everything was going well and made it to our pre-op. On that day my lining had thinned a little and he said as long as estrogen hasn’t fallen off we should be good. Well of course estrogen had dropped so I got a call at 6pm (appmnt had been much earlier that day) and the nurse was very blunt and cold- “your cycle has been cancelled please call on your next cycle day 1.” She didn’t even mention what estrogen level was, I had to ask specifically what happened and why it was cancelled. She told me she couldn’t answer any questions only the dr could and I was very obviously upset and she offered no comfort and getting information was like pulling teeth. After I asked several questions which she said she could not answer she finally asked if I would like a follow up and offered me one for a week later. I had to explain why I would want one as soon as possible and she ended up finding one for me the next day. I know those calls can’t be easy but her attitude made it clear she didn’t really care and just wanted to get on with it.
Describe the protocols Randall Loy used in your cycles at Center for Reproductive Medicine Orlando and their degree of success.
Don’t remember exactly the protocol for retrieving with my own eggs. I know there was cetrotide, gonal f, tigger shot and something else I can’t remember. This resulted in 3 eggs, 2 fertilized, 0 blastocyst. He said it was the strongest protocol he would give to someone like me (small frame, diminished ovarian reserve) and next step would have to be donor eggs. With donor eggs we used Lupron and estrogen and progesterone and I responded “textbook” to these and transfer was a success but ultimately had to terminate for chromosomal issues. Next cycle we did same protocol because it had previously worked but i did not respond as well. Third try we did letrazole protocol which had good results but transfer did not result in pregnancy. Our next try we are doing estrogen protocol. He was going to do Lupron again but I had to remind that though this did work once it didn’t the second time so we’re trying something new.
Describe your experience with your nurse at Center for Reproductive Medicine Orlando. (Assigned nurse: Venus)
Overall I’ve liked the staff. I have dealt with only 2 who could use some help with bedside manner. One was one I hadn’t worked with at all until she called to advise of our cancelled cycle. The other is one who is not my primary nurse but seems to step in when my primary is out. She is nice enough but overall demeanor is not very warm. She seems a little annoyed when I ask too many questions. Venus my primary though is very nice and though we don’t speak on the phone much ( all correspondence through the portal) I feel much more comfortable talking with her and asking her questions. She’s very patient. If I ask questions she can’t quite an answer she’ll let me know she is checking with the dr and responds by end of day typically. Phlebotomist and ultrasound techs are also very friendly. Finance is very nice as well and willing to answer many questions and check on anything you ask them to.
Describe your experience with Center for Reproductive Medicine Orlando.
Lab, ultrasounds and surgery center are all on site which is a huge plus. Results are usually ready same day unless biopsies. Surgery center, though onsite, is a different entity so be prepare for that to go to towards different deductible.Has several doctors so your cycles can proceed even if yours is off. Con would be that it may be a different doctor for every surgery which I do not prefer. Many doctors and large office are great but this also means they’re helping MANY patients so I think communication and attention to detail struggle because of that.
Describe the costs associated with your care under Randall Loy at Center for Reproductive Medicine Orlando.
Approx $13k for egg retrieval $17.5k for donor eggs (lot of 6 with one embryo guarantee) $2.2k for FET Does not include meds, hysteroscopies (3), biopsies
Describe Randall Loy's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Center for Reproductive Medicine Orlando.
He strongly recommends single embryo transfer for me as I have a pretty small frame and he believes multiples will be difficult for me to carry.
What specific things went wrong at Center for Reproductive Medicine Orlando?
  • Provided conflicting information
  • Failed to convey critical information
5
Doctor
Randall Loy
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
6
Clinic
Center for Reproductive Medicine Orlando
Orlando
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
29 - 31
Treated
2017 - 2019
Success with this Doc
?
Treatment
4 IUI, 1 IVF
Diagnosis
Unexplained
10
10
Dr. Loy took the time to review my entire medical history and any concerns I have ever had related to my reproductive health. He always gave me a positive view and motivated me to stay positive and trust the process. I never felt rushed during an appointment with him. He was very thorough and loved drawing pictures to help my husband and I understand the anatomy and physiology of the fertility processes. He made me feel like I was his only patient!
It [CRM Orlando] is a beautiful facility and very clean. Wait times were usually minimal. The exam rooms had monitors on the wall for you to view your ultrasounds while they occurred. Also my husband said the areas for men were very clean and private. ... [nurse] They were very compassionate and friendly. ... I live two hours away from the office and he [Dr. Loy] made it a point to arrange my appointments at convenient travel times.
Age
29 - 31
Treated
2017 - 2019
Success with this Doc
?
Race
Prefer not to answer
Income
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1 Doc Seen
Treatment
4 IUI, 1 IVF
Diagnosis
Unexplained
10
10
How was your experience with Randall Loy at Center for Reproductive Medicine Orlando?
Dr. Loy took the time to review my entire medical history and any concerns I have ever had related to my reproductive health. He always gave me a positive view and motivated me to stay positive and trust the process. I never felt rushed during an appointment with him. He was very thorough and loved drawing pictures to help my husband and I understand the anatomy and physiology of the fertility processes. He made me feel like I was his only patient!
What's one piece of advice would you give a prospective patient of Randall Loy at Center for Reproductive Medicine Orlando?
If you are hesitant about scheduling an appointment, don’t be! I wish I would have started this process with him sooner.
During treatment, were you treated like a number or a human with Randall Loy at Center for Reproductive Medicine Orlando?
He is very thorough and takes the time to address all of your concerns. I live two hours away from the office and he made it a point to arrange my appointments at convenient travel times.
Describe the protocols Randall Loy used in your cycles at Center for Reproductive Medicine Orlando and their degree of success.
I had unexplained infertility. My cervix also required dilation. I did letrozole in preparation for IUI and used pregnyl trigger shots. After IUI I took progester400mg at bedtime. After 4 unsuccessful IUI’s we chose to start IVF. I did stims and ovidrel trigger. I had 10 eggs retrieved, 6 mature, 5 fertilized, and 1 made it to blastocyte stage. The embryo was transferred on day 5 as a FET. I started endometrin 100mg 3 times a day.
Describe your experience with your nurse at Center for Reproductive Medicine Orlando. (Assigned nurse: Linda Jones)
They were very compassionate and friendly.
Describe your experience with Center for Reproductive Medicine Orlando.
It is a beautiful facility and very clean. Wait times were usually minimal. The exam rooms had monitors on the wall for you to view your ultrasounds while they occurred. Also my husband said the areas for men were very clean and private.
Describe the costs associated with your care under Randall Loy at Center for Reproductive Medicine Orlando.
My insurance covered most of the monitoring appointments. The remaining costs I felt were fair and aligned with state averages.
Describe Randall Loy's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Center for Reproductive Medicine Orlando.
I agree with eSET due to my age and the risks associated with multiple births.
10
Doctor
Randall Loy
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Center for Reproductive Medicine Orlando
Orlando
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

8
8
Age
35 - 36
Treated
2018 - 2019
Success with this Doc
?
Treatment
1 Fertility Medications
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality, Unexplained
8
8
Dr. Randall Loy is a very experienced and knowledge reproductive endocrinologist. He explains everything in a comprehensible manner. However, I felt at times that he forgot about my diagnosis; nevertheless, he finally paid more attention to my case due to thick uterine lining which caused several delays of the embryo transfer.... I was on Enskye (a birth control pill) and I also took Estrace and Progesterone. I was successful in obtaining menses due to taking Enskye;
The clinic [Center for Repro Med] is clean and it has an attractive appearance. The staff is decent; at times they are unapproachable. You always have to leave a voicemail to doctors' nurses if you have any questions. They usually call you back a couple hours later; sometimes they forget to return your call the same day. You have to leave the voicemail before 3:00 pm. The emergency call service is somewhat reliable; the couple times that I used it, the person who had to relay the message
Age
35 - 36
Treated
2018 - 2019
Success with this Doc
?
Race
Latino
Income
$50K - $99K
Occupation
Teacher
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 Fertility Medications
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality, Unexplained
8
8
How was your experience with Randall Loy at Center for Reproductive Medicine Orlando?
Dr. Randall Loy is a very experienced and knowledge reproductive endocrinologist. He explains everything in a comprehensible manner. However, I felt at times that he forgot about my diagnosis; nevertheless, he finally paid more attention to my case due to thick uterine lining which caused several delays of the embryo transfer. At the moment, he has proposed alternate protocols for me, which are in process, in order to see if it changes my situation.
What's one piece of advice would you give a prospective patient of Randall Loy at Center for Reproductive Medicine Orlando?
Dr. Randall Loy is a very knowledgable and has good bedside manner. However, you must be prepared to remind him about your diagnosis/situation because he will forgot about your case. Patients must write questions in advance to ask him so he can inform you about your protocol.
During treatment, were you treated like a number or a human with Randall Loy at Center for Reproductive Medicine Orlando?
Overall, they treated me in a humane manner. However, at times, I felt like I was treated as a number because I had to keep reminding them about my condition, Primary Ovarian Failure.
Describe the protocols Randall Loy used in your cycles at Center for Reproductive Medicine Orlando and their degree of success.
I was on Enskye (a birth control pill) and I also took Estrace and Progesterone. I was successful in obtaining menses due to taking Enskye; however, the Estrace pills caused me to have liquid in my uterus which delayed several of my transfer cycles. I have undergone three hysteroscopies and two cervical dialition to investigate why I still had blood and liquid in my uterus.
Describe your experience with your nurse at Center for Reproductive Medicine Orlando. (Assigned nurse: Pamela Fortunato)
Dr. Loy's main nurse was very helpful and understanding. However, the other nurses kept forgetting about my condition, Primary Ovarian Failure, and several times they did not follow the correct protocol.
Describe your experience with Center for Reproductive Medicine Orlando.
The clinic is clean and it has an attractive appearance. The staff is decent; at times they are unapproachable. You always have to leave a voicemail to doctors' nurses if you have any questions. They usually call you back a couple hours later; sometimes they forget to return your call the same day. You have to leave the voicemail before 3:00 pm. The emergency call service is somewhat reliable; the couple times that I used it, the person who had to relay the message (i.e., Day 1 of a clycel) to the doctor's nurse forgets to send it to a nurse. Therefore, I have to call a couple more times so that they can get the nurse to call me in order to schedule an appointment. Overall, the clinic is new and has high-tech technology; however, be prepared to pay hefty bills and always keep reminding the doctors and nurses about your conditions because they will forget about you.
Describe the costs associated with your care under Randall Loy at Center for Reproductive Medicine Orlando.
I found an egg donor through Circle Surrogacy agency. The retrieval was down at the clinic. I have undergone more than 5 failed cycles and out-patient procedures due to my uterine lining. Therefore, I have compiled about $10,000 of bills and expenses at this clinic.
Describe Randall Loy's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Center for Reproductive Medicine Orlando.
My doctor had a strong preference for single embryo transfer.
What specific things went wrong at Center for Reproductive Medicine Orlando?
  • Failed to call in prescriptions to pharmacy
  • Scheduled the wrong procedure
8
Doctor
Randall Loy
Communication
Compassion
Adaptability
Frequency seen during appointments
8
Clinic
Center for Reproductive Medicine Orlando
Orlando
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

8
7
Age
35 - 37
Treated
2017 - 2019
Success with this Doc
No
Treatment
4 Fertility Medications
Diagnosis
Endometriosis, PCOS
8
7
Dr Loy was very attentive, caring, took time to answer any of our wuestions, but candid about our situation. ... I have PCOS and stage 4 Endometriosis, so its a double whammy. Originally, they [Center for Repro Med Orlando] stated that I should go straight to IVF, but would be willing for me to try stimulation medication with times intercourse. I took a course of letrozole followed by a trigger shot ovidrel. This was not sucessful due to the PCOS.
After my second cucle, I was coming more consistently and could get 7:30 am appointments easier, because I was established. Their [Center for Repro Med Orlando] billing is not always the best. They over harge me and I had a $175 credit. You have to follow how they bill you and your insurance closely. Overall they are good, but not great. ... The wait time is always rediculous, and it is difficult to get an early appoint, which is important to me because I work full time.
Age
35 - 37
Treated
2017 - 2019
Success with this Doc
No
Race
European
Income
$50K - $99K
Occupation
Business Executive
Order & Number of Docs Seen
1 Doc Seen
Treatment
4 Fertility Medications
Diagnosis
Endometriosis, PCOS
8
7
How was your experience with Randall Loy at Center for Reproductive Medicine Orlando?
He is very knowledgeable, kind, good bedside manner, and very patient with numerous questions. We built a report from the begining. He made me feel comfortable by explaining things thoroughly. He also knew my obgyn, and had the same diagnosis as him, which made me feel very comfortable. He was also one of the founding physicians at CRM. I did only see him 3 times during my course of treatment. All my other appointments I saw the lab tech ir ultrasound tech. The last appointment was to discuss changing my treatment plan because of the 4 failed cycles.This was upsetting to us, but not Dr Loys fault.
What's one piece of advice would you give a prospective patient of Randall Loy at Center for Reproductive Medicine Orlando?
Prior to being seen I highly recomend that you compile a list of questions. Make sure he has all of your medical records and you know all of your diagnosis.
During treatment, were you treated like a number or a human with Randall Loy at Center for Reproductive Medicine Orlando?
Dr Loy was very attentive, caring, took time to answer any of our wuestions, but candid about our situation. I was always able to contact Dr Loys nurse if I had any issues or questions and get an immediate response. One time I needed to be seen and they got me in right away. Overall you have to advocate for yourself regarding the biling, not related to the Doctor.
Describe the protocols Randall Loy used in your cycles at Center for Reproductive Medicine Orlando and their degree of success.
I have PCOS and stage 4 Endometriosis, so its a double whammy. Originally, they stated that I should go straight to IVF, but would be willing for me to try stimulation medication with times intercourse. I took a course of letrozole followed by a trigger shot ovidrel. This was not sucessful due to the PCOS. Staying helathy with diet and exercise, and reducing stress is key.
Describe your experience with your nurse at Center for Reproductive Medicine Orlando. (Assigned nurse: Dr Loys Nurse, can not remeber her name. )
She was always very understaning, especially when I was upset due to a mix up from a different staff memeber regarding my trigger shot. She always called me back same day, and got answers to all of my questions.
Describe your experience with Center for Reproductive Medicine Orlando.
They do have several locations, which helps for ease of access. My clinic is 5 mins or less from my home which was good. The wait time is always rediculous, and it is difficult to get an early appoint, which is important to me because I work full time. One time I showed up and they were not even open, and another time the power was out. After my second cucle, I was coming more consistently and could get 7:30 am appointments easier, because I was established. Their billing is not always the best. They over harge me and I had a $175 credit. You have to follow how they bill you and your insurance closely. Overall they are good, but not great.
Describe the costs associated with your care under Randall Loy at Center for Reproductive Medicine Orlando.
My insurance company covered a lot, so my out of poocket expense was about $200 per cycle. I have United Healthcare.
What specific things went wrong at Center for Reproductive Medicine Orlando?
  • Failed to convey critical information
8
Doctor
Randall Loy
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
7
Clinic
Center for Reproductive Medicine Orlando
Orlando
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Ask this reviewer a question about their experience with Randall Loy at Center for Reproductive Medicine Orlando.

Verified

This patient has provided documentation of treatment at this clinic.

8
8
Age
35
Treated
2019
Success with this Doc
?
Treatment
Fertility Medications
Diagnosis
Endometriosis, Male Factor
8
8
My husband is taking antibiotics to check to see if it will change his numbers. Dr Loy first wanted to make sure he has all the results he needs. He advised that we might not get presaging naturally but he will give us options to consider.... He took enough time to explain everything to us. He ordered few tests and we received follow ups call. He did not rush us, wasn't short and tried to explain everything with details. As soon as he walked to the room he started with personal questions and it felt like he tried to know us before anything else
It's very hard to get a hold of them [nurses at Center for Reprodudctive Med Orlando] by phone! They called me to let me know my genetic results came back positive and my husband has to get tested! After my husband got tested in the morning, I spoke with a genetic counselor as they advised and she told me there was no reason for my husband to be tested and she wasn't sure why they requested that! I tried to call them to cancel the test which would cost us 200$ but no one returned my call!
Age
35
Treated
2019
Success with this Doc
?
Race
Middle Eastern
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
Fertility Medications
Diagnosis
Endometriosis, Male Factor
8
8
How was your experience with Randall Loy at Center for Reproductive Medicine Orlando?
He took enough time to explain everything to us. He ordered few tests and we received follow ups call. He did not rush us, wasn't short and tried to explain everything with details. As soon as he walked to the room he started with personal questions and it felt like he tried to know us before anything else
What's one piece of advice would you give a prospective patient of Randall Loy at Center for Reproductive Medicine Orlando?
Don't afraid to ask questions
During treatment, were you treated like a number or a human with Randall Loy at Center for Reproductive Medicine Orlando?
He was very kind and personable! He explained every thing with details, he even draw stuff for us to understand everything better
Describe the protocols Randall Loy used in your cycles at Center for Reproductive Medicine Orlando and their degree of success.
We haven't started any treatment yet! My husband is taking antibiotics to check to see if it will change his numbers. Dr Loy first wanted to make sure he has all the results he needs. He advised that we might not get presaging naturally but he will give us options to consider.
Describe your experience with the nursing staff.
The person took my blood was very nice and I had a great conversation with her besides that other staff felt like rushing you to get things done! It's very hard to get a hold of them by phone! They called me to let me know my genetic results came back positive and my husband has to get tested! After my husband got tested in the morning, I spoke with a genetic counselor as they advised and she told me there was no reason for my husband to be tested and she wasn't sure why they requested that! I tried to call them to cancel the test which would cost us 200$ but no one returned my call! I even went there and waited in waiting room for about 30 min and no nurse showed up to meet me!
Describe your experience with Center for Reproductive Medicine Orlando.
It's clean and organized. However I feel they try to push you to use their facility for every test or even surgery. 1 day before my HSG I received a call and they requested $500 deposit, I never told about that, after I said I need to reschedule they asked to transfer me to accounting department to make a payment plan which I refused and told them I need to call my insurance. The next day I showed up for my HSG test and they never asked for deposit! I feel if you chose to go to that clinic you just need to double check about payments or test to avoid unnecessary charges
Describe the costs associated with your care under Randall Loy at Center for Reproductive Medicine Orlando.
Seems most of the tests are not covered by my insurance, which is not their fault however it seems if testing done in this facility the price is much higher
What specific things went wrong at Center for Reproductive Medicine Orlando?
  • Failed to call with results
  • Failed to inform you of changes in protocol
  • Provided conflicting information
8
Doctor
Randall Loy
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Center for Reproductive Medicine Orlando
Orlando
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Ask a Question

Ask this reviewer a question about their experience with Randall Loy at Center for Reproductive Medicine Orlando.

Verified

This patient has provided documentation of treatment at this clinic.

8
8
Age
41 - 42
Treated
2017 - 2018
Success with this Doc
?
Treatment
1 IUI
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality, Uterine Fibroids
8
8
Dr. Loy is a great doctor. He is extremely knowledgeable. He explains everything very clearly, with a picture to help his verbal explanation. ... Following the testing of my hormone levels, I was diagnosed with hyperprolactemia. ... Also, he doesn’t push unnecessary treatments. However, I did not see Dr. Loy at every visit. In fact, his PA performed my first and only IUI. I do wish I could see Dr. Loy more often.
This clinic [CRM - Orlando] is great. It’s a newer facility that includes a surgery center. Everything can be done right there at the facility, which is incredibly convenient. My only complaint is that it’s always cold in there. ... The only issue I had was that I was not called with results one time. The results were the genetic testing from my missed miscarriage of twins. However, when I called for the results, I was promptly given my results. ...
Age
41 - 42
Treated
2017 - 2018
Success with this Doc
?
Race
Black or African-American, Other
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IUI
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality, Uterine Fibroids
8
8
How was your experience with Randall Loy at Center for Reproductive Medicine Orlando?
Dr. Loy is a great doctor. He is extremely knowledgeable. He explains everything very clearly, with a picture to help his verbal explanation. Also, he doesn’t push unnecessary treatments. However, I did not see Dr. Loy at every visit. In fact, his PA performed my first and only IUI. I do wish I could see Dr. Loy more often.
What's one piece of advice would you give a prospective patient of Randall Loy at Center for Reproductive Medicine Orlando?
Definitely ask many questions. He is very knowledgeable and willing to answer all questions.
During treatment, were you treated like a number or a human with Randall Loy at Center for Reproductive Medicine Orlando?
Dr. Loy and the staff at CRM always referred to me by my first name. That always asked me how I was doing. Also, they always engaged me in conversation. Further, the staff greeted me by name upon me entering the office.
Describe the protocols Randall Loy used in your cycles at Center for Reproductive Medicine Orlando and their degree of success.
Following the testing of my hormone levels, I was diagnosed with hyperprolactemia. I was placed on Bromocriptin. Once that hormone leveled out, I was set for IUI #1. I took Letrozol 2.5 mg, twice a day, cycle day 3-7. Then, on cycle day 12, I injected the trigger shot, Ovidrel. Finally, on cycle day 14, I had the IUI done. One week after IUI, I had my estrogen and progesterone checked. Both normal. Two weeks after IUI, a home pregnancy test was positive. Ultrasounds at 6.5 weeks and 8.5 weeks. As 8.5 weeks, my twins had passed. Missed miscarriage. I had the fetuses tested. Trisomy 22.
Describe your experience with the nursing staff.
The nursing staff was amazing. They were very knowledgeable and extremely helpful. They were my point of contact whenever I called. They always returned my phone call, same day, when I called. They never rushed me. They answered all of my questions. They engaged me in conversation and made me feel comfortable.
Describe your experience with Center for Reproductive Medicine Orlando.
This clinic is great. It’s a newer facility that includes a surgery center. Everything can be done right there at the facility, which is incredibly convenient. My only complaint is that it’s always cold in there.
Describe the costs associated with your care under Randall Loy at Center for Reproductive Medicine Orlando.
I don’t know. I’m a veteran. The VA is currently paying for my IUI procedures (up to 6 IUIs). Unfortunately, the VA will not pay for IVF.
Describe Randall Loy's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Center for Reproductive Medicine Orlando.
N/A
What specific things went wrong at Center for Reproductive Medicine Orlando?
  • Failed to call with results
8
Doctor
Randall Loy
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Center for Reproductive Medicine Orlando
Orlando
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

7
7
Age
31 - 33
Treated
2016 - 2018
Success with this Doc
?
Treatment
1 IUI, 3 IVF
Diagnosis
Male Factor, PCOS
7
7
Dr. Loy is a very experienced and well equip man in what he does. He knows all the up to date studies and other important statistics to help understanding. When you do consult with him he will take the time to explain things to you. He is well mannered. He is not very emotional/relational. He is more to the point. If you need someone who is very empathetic and readily available he may not be the one.
Their practice [CRM] is very large and successful but they focus more on their numbers and success rates than the patient specifically themselves. ... Besides one of the nurses, I had to keep on top of all of the information myself or things would be forgotten that we’re importsnt details. ... I believe it was about $2,500-3000 for each frozen transfer. I believe it was around10-15k for egg retrieval with everything.
Age
31 - 33
Treated
2016 - 2018
Success with this Doc
?
Race
Other
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
3rd of 3 Docs
Treatment
1 IUI, 3 IVF
Diagnosis
Male Factor, PCOS
7
7
How was your experience with Randall Loy at Center for Reproductive Medicine Orlando?
Dr. Loy is a very experienced and well equip man in what he does. He knows all the up to date studies and other important statistics to help understanding. When you do consult with him he will take the time to explain things to you. He is well mannered. He is not very emotional/relational. He is more to the point. If you need someone who is very empathetic and readily available he may not be the one. Their practice is very large and successful but they focus more on their numbers and success rates than the patient specifically themselves.
What's one piece of advice would you give a prospective patient of Randall Loy at Center for Reproductive Medicine Orlando?
Know going in that they are very effective, experienced, and successful at what they do, but they are not always on top of everything and you can feel like a Number many times. You also may not have your own doctor for the procedures depending on who is working that day.
During treatment, were you treated like a number or a human with Randall Loy at Center for Reproductive Medicine Orlando?
Besides one of the nurses, I had to keep on top of all of the information myself or things would be forgotten that we’re importsnt details. They are good at what they do, but it is obvious it is a business/job to most of them.
Describe the protocols Randall Loy used in your cycles at Center for Reproductive Medicine Orlando and their degree of success.
For two of the prosecutes we did the very structured and co trolled injectibles as the protocol. The third treatment we used a pill form medicine to naturally create the eggs with the body doing its own thing which I preferred!
Describe your experience with your nurse at Center for Reproductive Medicine Orlando. (Assigned nurse: Kathy)
The primary nurse I worked with was so great! But the reason that I was placed with only working with her was because the rest of the nursing staff couldn’t seem to get it together. We had many things delayed and cause more frustration because of the rest.
Describe your experience with Center for Reproductive Medicine Orlando.
They had strengths in efficiency, knowledge, procedures, facilities, and success. Their facilities are brand new and the doctors all seem to be good at what they do. They are skilled. They have weaknesses in not being relational, compassionate, organized, and many times lacked at good communication. You do feel like a number bringing money in rather than a patient to care for.
Describe the costs associated with your care under Randall Loy at Center for Reproductive Medicine Orlando.
I believe it was about $2,500-3000 for each frozen transfer. I believe it was around10-15k for egg retrieval with everything. Do not fully remember off hand.
Describe Randall Loy's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Center for Reproductive Medicine Orlando.
I was thankful for only putting one embryo with tragedy from my future that came with multiples. I also appreciated doing only frozen verses fresh to give my body a break.
What specific things went wrong at Center for Reproductive Medicine Orlando?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Lost appointments
  • Failed to call with results
  • Failed to send your chart to another clinic
  • Provided conflicting information
  • Failed to convey critical information
7
Doctor
Randall Loy
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
7
Clinic
Center for Reproductive Medicine Orlando
Orlando
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
29 - 33
Treated
2014 - 2018
Success with this Doc
Yes
Treatment
1 IUI
Diagnosis
Recurrent Pregnancy Loss, Endometriosis, Uterine Fibroids, Unexplained
10
10
Dr. Loy is an amazing person and professional...He has been working with us and through difficult situations as we discover the best way forward to becoming pregnant and having children....Dr. Loy is great at explaining every process, we love that he takes the time to talk to us and we definitely love his drawings (LOL). He is very passionate and caring towards our situation and dedicated to helping us have children. We have not had any bad experiences in the 3 years plus we have been working together.
The clinic [CRM] is very accessible...We always feel welcome and it is great that we get to do everything there...we don't have to run all over the place...The staff is super friendly and welcoming. They are very involved and helpful when it comes to information, procedures, walking us through as we do testing...even when it is something as simple as drawing blood for tests, we feel like we are home with family.
Age
29 - 33
Treated
2014 - 2018
Success with this Doc
Yes
Race
Latino
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IUI
Diagnosis
Recurrent Pregnancy Loss, Endometriosis, Uterine Fibroids, Unexplained
10
10
How was your experience with Randall Loy at Center for Reproductive Medicine Orlando?
Dr. Loy is great at explaining every process, we love that he takes the time to talk to us and we definitely love his drawings (LOL). He is very passionate and caring towards our situation and dedicated to helping us have children. We have not had any bad experiences in the 3 years plus we have been working together.
What's one piece of advice would you give a prospective patient of Randall Loy at Center for Reproductive Medicine Orlando?
Come with an open heart and mind...ask questions, as many as you want and need...they are very communicative and the staff is super friendly. Do not lose faith and hope...take one step at a time.
During treatment, were you treated like a number or a human with Randall Loy at Center for Reproductive Medicine Orlando?
Dr. Loy is an amazing person and professional, we feel like we are part of the family at Center for Reproductive Medicine. He has been working with us and through difficult situations as we discover the best way forward to becoming pregnant and having children. He is a huge blessing in our lives, we truly love him and do not want to do anything related to infertility treatments if it's not with him as our doctor and guidance.
Describe the protocols Randall Loy used in your cycles at Center for Reproductive Medicine Orlando and their degree of success.
When we first started with Dr. Loy and CRM, we had been through a miscarriage and about 5-6 years of infertility. They first started with diagnosis (tests, etc...) and found endometriosis and fibroids in my uterus. Before attempting to do any treatments, we first addressed the issues before us and did surgery to remove both. After the surgery then we attempted on our own while we prepared our bodies for IUI. Our IUI was unsuccessful and while we prepared ourselves financially for another round or for IVF, we actually became pregnant on our own. Unfortunately, we lost that pregnancy as well, reason why we are back to Dr. Loy and CRM to do further testing and prepare for possible IVF this year...for which we are also preparing for financially as it is something that is not within our reach as easily.
Describe your experience with the nursing staff.
The staff is super friendly and welcoming. They are very involved and helpful when it comes to information, procedures, walking us through as we do testing...even when it is something as simple as drawing blood for tests, we feel like we are home with family.
Describe your experience with Center for Reproductive Medicine Orlando.
The clinic is very accessible, they actually moved to a new building in Winter Park. They also have another location in Celebration, we have not been to that one though. We always feel welcome and it is great that we get to do everything there...we don't have to run all over the place.
Describe the costs associated with your care under Randall Loy at Center for Reproductive Medicine Orlando.
My first time around my insurance covered a lot of the costs, other than IUI - which was about $1000 or a bit less. Now that my insurance changed, I'm having to pay for a bit more out of pocket. We are now preparing for IVF costs, but Dr. Loy and the clinic has been super helpful at providing us with information on grants, discounts, finance, anything that can make the procedure more accessible to us.
Describe Randall Loy's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Center for Reproductive Medicine Orlando.
This has not been discussed, at least not yet. Not sure on the doctor's approach in this area.
10
Doctor
Randall Loy
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Center for Reproductive Medicine Orlando
Orlando
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

9
8
Age
27 - 29
Treated
2016 - 2018
Success with this Doc
No
Treatment
1 IUI
Diagnosis
Anovulation, Endometriosis, PCOS
9
8
During one appointment, doctor [Dr. Loy] didn’t read my file before hand and tried to tell me to use a protocol that would have absolutely not worked with me. I had to advocate for myself and say no to the type of treatment he wanted to do...Strengths- knowledgeable and compassionate Weakness- too positive at times. Makes the promise of “this time next year you will either be pregnant or with baby” every time I saw him. I didn’t like that because he is promising something he cannot really predict.
They [Center for Reproductive Medicine Orlando] have their own lab which means I get lab results pretty fast. They gave me free samples when I couldn’t afford/ find a specific medication. Negative- they don’t have too much wiggle room on appointment times. If they schedule you for an ultrasound at a specific time, you have to change your schedule to accommodate it. They are not very flexible
Age
27 - 29
Treated
2016 - 2018
Success with this Doc
No
Race
South Asian
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IUI
Diagnosis
Anovulation, Endometriosis, PCOS
9
8
How was your experience with Randall Loy at Center for Reproductive Medicine Orlando?
Strengths- knowledgeable and compassionate Weakness- too positive at times. Makes the promise of “this time next year you will either be pregnant or with baby” every time I saw him. I didn’t like that because he is promising something he cannot really predict.
What's one piece of advice would you give a prospective patient of Randall Loy at Center for Reproductive Medicine Orlando?
Be open and honest with him and you will be surprised by how kind and accommodating he is.
During treatment, were you treated like a number or a human with Randall Loy at Center for Reproductive Medicine Orlando?
During one appointment, doctor didn’t read my file before hand and tried to tell me to use a protocol that would have absolutely not worked with me. I had to advocate for myself and say no to the type of treatment he wanted to do.
Describe the protocols Randall Loy used in your cycles at Center for Reproductive Medicine Orlando and their degree of success.
Cycles 1,2,3: 5mh letrozole, ovidrel trigger, u/s monitoring and progesterone test one week after ovulation. Timed intercourse. Results: 2 negative and 1 chemical pregnancy Laparoscopy and hysteroscopy for endometriosis Cycle 4- 5mg letrozole, ovidrel and IUI. Result- miscarriage at 5weeks.
Describe your experience with the nursing staff.
When I had my first loss (chemical pregnancy ) I didn’t know what to expect and didn’t know what a chemical pregnancy was. The nurse who delivered the news to me was very cold and unwilling to explain what dropping HCG levels meant. She seemed annoyed that I was demanding an appointment with the doctor as soon as possible.
Describe your experience with Center for Reproductive Medicine Orlando.
Don’t make you wait too long before being called in. They have their own lab which means I get lab results pretty fast. They gave me free samples when I couldn’t afford/ find a specific medication. Negative- they don’t have too much wiggle room on appointment times. If they schedule you for an ultrasound at a specific time, you have to change your schedule to accommodate it. They are not very flexible
Describe the costs associated with your care under Randall Loy at Center for Reproductive Medicine Orlando.
IUI- $450 Laparoscopy doctor fees out of pocket- $1400
Describe Randall Loy's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Center for Reproductive Medicine Orlando.
N/A
What specific things went wrong at Center for Reproductive Medicine Orlando?
  • Lost appointments
  • Provided conflicting information
9
Doctor
Randall Loy
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Center for Reproductive Medicine Orlando
Orlando
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Ask this reviewer a question about their experience with Randall Loy at Center for Reproductive Medicine Orlando.

5
6
Age
37 - 38
Treated
2017 - 2018
Success with this Doc
Yes
Treatment
5 IUI, 1 IVF, Donor Eggs
Diagnosis
Diminished Ovarian Reserve
5
6
Dr. Loy is very knowledgeable, he is able to answer all of our questions without hesitation. He is also very sensitive to our needs and takes the time to explain what is going on. There are times he is very busy, which then cuts into our time together. But when you schedule a sit down appointment with him, he is present with you... Dr. Loy did initial lab work, HSG, hysteroscopy and sperm analysis. This helped to give a good picture of what is going on with us and what is causing our infertility. I was found to have low ovarian reserve and as a result, we discussed using donor eggs. We then proceeded with IVF cycle.
The benefits of using this clinic [Ctr for Repro Med Orlando] is that it has moved to a new location and everything is up to date. It is also associated with an in house surgery center so that all of your procedures can take place in one setting.... Dr. Lot's nurses for the most part were nice, but I felt like I really had to advocate for myself and make them understand my situation. I definitely felt like a number when I had to interact with the surgery scheduler. She was rude and difficult to communicate with.
Age
37 - 38
Treated
2017 - 2018
Success with this Doc
Yes
Race
East Asian
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
5 IUI, 1 IVF, Donor Eggs
Diagnosis
Diminished Ovarian Reserve
5
6
How was your experience with Randall Loy at Center for Reproductive Medicine Orlando?
Dr. Loy is very knowledgeable, he is able to answer all of our questions without hesitation. He is also very sensitive to our needs and takes the time to explain what is going on. There are times he is very busy, which then cuts into our time together. But when you schedule a sit down appointment with him, he is present with you
What's one piece of advice would you give a prospective patient of Randall Loy at Center for Reproductive Medicine Orlando?
Don't be afraid to ask any questions. He will be very willing to give you the answer
During treatment, were you treated like a number or a human with Randall Loy at Center for Reproductive Medicine Orlando?
I feel like when Dr. Lou had the chance to sit with us, he treated us with respect, he was candid, and he was knowledgeable. Dr. Lot's nurses for the most part were nice, but I felt like I really had to advocate for myself and make them understand my situation. I definitely felt like a number when I had to interact with the surgery scheduler. She was rude and difficult to communicate with.
Describe the protocols Randall Loy used in your cycles at Center for Reproductive Medicine Orlando and their degree of success.
Dr. Loy did initial lab work, HSG, hysteroscopy and sperm analysis. This helped to give a good picture of what is going on with us and what is causing our infertility. I was found to have low ovarian reserve and as a result, we discussed using donor eggs. We then proceeded with IVF cycle.
Describe your experience with the nursing staff.
Dr. Loy's primary nursing staff is sometimes difficult to get a hold of. There are certain nurses that I've found that respond quickly and takes the time to answer my questions. It took some time for me to learn their style in order to feel satisfied in my care
Describe your experience with Center for Reproductive Medicine Orlando.
The benefits of using this clinic is that it has moved to a new location and everything is up to date. It is also associated with an in house surgery center so that all of your procedures can take place in one setting. The staff is for the most part friendly, with a few exceptions. Sometimes you do feel like just a number. The checkout process is completely disconnected to the clinical staff so sometimes your interaction with them feels strange. Example, I found out I miscarried and the checkout person cheerily asked me how my day was going, even though clearly I had been crying. The surgery scheduler Heidi is the worst part of the clinic. Trying to get in touch with her is almost impossible and she has no warmth about her. Her attitude is not in line with what a fertility clinic is supposed to be about. She will call you after hours and request a call back, but the phone number she provides is usually shut down and forwarded to an answering service. When you call back the next day, her response was that she was in the office and doesn't understand why you didn't call her back. The finance person Ricardo is mostly professional, but communication is very poor. He has told us that there have been couples that yell at him, but when dealing with thousands of dollars and pressures of infertility, better communication would probably ease some of the tension.
Describe the costs associated with your care under Randall Loy at Center for Reproductive Medicine Orlando.
17,500 for treatments in the clinic. Over 20,000 including medications
Describe Randall Loy's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Center for Reproductive Medicine Orlando.
Dr. Loy left the decision to us as to whether we would implant a single embryo vs multiple embryos. He was able to tell us the pros and cons of either decision and also give us risks and benefits.
What specific things went wrong at Center for Reproductive Medicine Orlando?
  • Lost paperwork
5
Doctor
Randall Loy
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
6
Clinic
Center for Reproductive Medicine Orlando
Orlando
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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10
10
Age
30
Treated
2017
Success with this Doc
Yes
Treatment
1 IVF
Diagnosis
Endometriosis, Tubal Blockage, Uterine Fibroids
10
10
My husband and I both loved Dr.Loy. Our first meeting with him was so through, he sat and talked with us for over an hour, answering all of our questions. Prior to our first appointment he had reviewed my entire file from my previous doctor, so he knew my history inside and out, which was so nice. I did't have to explain everything we had already been through. He even drew diagrams when needed to make sure we fully understood the whole process.
CRM always seemed to run like a well oiled machine. They were always running on time, everyone knew what was going on and it was always clean. I never saw anything out of place. They are a very efficient office.... We LOVED all of the nurses! They were all very knowledgeable and compassionate, they always seemed to be very cheerful as well. Leading up to my embryo transfer I ended up getting shingles. I had already stated my PIO injections, we were about two weeks away from the transfer. I
Age
30
Treated
2017
Success with this Doc
Yes
Race
Other
Income
$50K - $99K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
Endometriosis, Tubal Blockage, Uterine Fibroids
10
10
How was your experience with Randall Loy at Center for Reproductive Medicine Orlando?
My husband and I both loved Dr.Loy. Our first meeting with him was so through, he sat and talked with us for over an hour, answering all of our questions. Prior to our first appointment he had reviewed my entire file from my previous doctor, so he knew my history inside and out, which was so nice. I did't have to explain everything we had already been through. He even drew diagrams when needed to make sure we fully understood the whole process. He made us feel very confident, without being unrealistic, about what we could expect from our treatment with him. We will definitely use him again when we are ready for another IVF round.
What's one piece of advice would you give a prospective patient of Randall Loy at Center for Reproductive Medicine Orlando?
If I was talking to a prospective patient of Dr.Loy's I would let them know that they are in great hands, probably some of the best hands in central Florida. He will be honest with you about your situation and what you can expect from your treatment.
During treatment, were you treated like a number or a human with Randall Loy at Center for Reproductive Medicine Orlando?
From day one, I never felt like "just a number" at CRM. All of the nurses, Dr.Loy (and other doctors at the office) and even front desk staff were so helpful, caring and very compassionate. They deal with infertility all day every day but they always made me feel like our battle with infertility was important to them, I felt as though they wanted us to have a family just as much as we wanted it for ourselves. We had such a great experience with Dr.Loy and CRM that we were sad when we were referred back to my regular OB/GYN.
Describe your experience with the nursing staff.
We LOVED all of the nurses! They were all very knowledgeable and compassionate, they always seemed to be very cheerful as well. Leading up to my embryo transfer I ended up getting shingles. I had already stated my PIO injections, we were about two weeks away from the transfer. I already knew in my heart that our transfer was probably not going to happen that month because of the shingles. I went in for an appointment and, as I already suspected, they confirmed that our transfer would have to be postponed. I immediately burst into tears. The nurse hugged me, gave me tissues and reassured me that our transfer would still happen, just not quite yet. She was so sweet and understanding, I will never forget her. She was literally a shoulder for me to cry on.
Describe your experience with Center for Reproductive Medicine Orlando.
CRM always seemed to run like a well oiled machine. They were always running on time, everyone knew what was going on and it was always clean. I never saw anything out of place. They are a very efficient office.
Describe your experience with your monitoring appointments at Center for Reproductive Medicine Orlando.
Just like the rest of the office, my ultrasound appointments were always very smooth with no issues. They always ran on time and I could schedule them at a day and time (within reason, most of these appointments had to be on a specific day depending on where I was in my cycle) that worked for my schedule.
Describe the costs associated with your care under Randall Loy at Center for Reproductive Medicine Orlando.
I can't remember exactly, but I think we paid around $13,000 for all of my treatment, not including medications.
Describe Randall Loy's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Center for Reproductive Medicine Orlando.
When we started with Dr.Loy we were unsure if we wanted to transfer one or two embryos. He reviewed all the risks associated with a singleton pregnancy as well as a pregnancy with multiples. Ultimately, he said for my height and weight (5'6", 140 pounds) if I wanted to transfer two embryos my body would mostly likely do fine if I ended up with twins. After talking it over with my husband (multiple times lol) we decided to just transfer one embryo.
10
Doctor
Randall Loy
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Center for Reproductive Medicine Orlando
Orlando
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

4
4
Age
30 - 32
Treated
2014 - 2016
Success with this Doc
Yes
Treatment
3 IUI, 1 IVF
Diagnosis
Endometriosis, Uterine Fibroids
4
4
Dr. Loy is a very knowledgable and skilled doctor with many years of experience. Him and his wife experienced infertility and had to do ivf almost thirty years ago so they know what it is like to go through the physical and emotional side of infertility.... Dr Loy was very attentive and compassionate at the intake appt. But as went through the retrieval and transfers , I did not feel like it really mattered to him that I was informed on what was happening and that he be there for me if I had questions.
They [Center for Reproductive Medicine Orlando] take on too many patients and as a result they make mistakes. Some big , some little but when you are spending so much money it is very frustrating to have hinggs happen in your ttc journey that could have been prevented by better patient care. I am grateful I was able to get pregnant with our last embryo but feel that our results would have been better if they hadn’t have made mistakes.
Age
30 - 32
Treated
2014 - 2016
Success with this Doc
Yes
Race
Other
Income
$200K - $499K
Occupation
Order & Number of Docs Seen
3rd of 3 Docs
Treatment
3 IUI, 1 IVF
Diagnosis
Endometriosis, Uterine Fibroids
4
4
How was your experience with Randall Loy at Center for Reproductive Medicine Orlando?
Dr. Loy is a very knowledgable and skilled doctor with many years of experience. Him and his wife experienced infertility and had to do ivf almost thirty years ago so they know what it is like to go through the physical and emotional side of infertility. He is a Christian and is not afraid to share his faith or belief in the importance of God’s timing in growing families.
What's one piece of advice would you give a prospective patient of Randall Loy at Center for Reproductive Medicine Orlando?
Show up to your appointments with him with your list of questions ready so that you can make the most of your time with him. Ask for clarification in the moment for anything you don’t understand because it can be difficult to get ahold of him in between appts with him.
During treatment, were you treated like a number or a human with Randall Loy at Center for Reproductive Medicine Orlando?
Dr Loy was very attentive and compassionate at the intake appt. But as went through the retrieval and transfers , I did not feel like it really mattered to him that I was informed on what was happening and that he be there for me if I had questions. It was very difficult to get ahold of him and mistakes were made in my cycle because of miscommunications by his staff.
Describe the protocols Randall Loy used in your cycles at Center for Reproductive Medicine Orlando and their degree of success.
We did a full force round of stimulation (versus a mini ivf) with all the medicines he could use (it was four years ago so I don’t remember specifics). I have stage 4 endo, adenomyosis and a uterine fibroid and we had been ttc for 12 years before trying ivf. We did the retrieval and only got ten eggs, 3 of which fertilized but only one was strong enough to freeze. For some reason they chose not to do icsi on all of them even though we had requested they do so. We transferred the two that had slowed in growth but they did not take. It took fifteen months and 4 surgeries following that to get my uterus vleared to transfer our frozen. We did a natural cycle and timed the transfer with my own ovulation. It worked and our baby is 15 months now.
Describe your experience with your nurse at Center for Reproductive Medicine Orlando. (Assigned nurse: Marty)
They made mistakes with medicine doseages. They wouldn’t return calls for results promptly. They acted annoyed if I had alot of questions. The only time I saw compassion was when I had a negative pregnancy test.
Describe your experience with Center for Reproductive Medicine Orlando.
They take on too many patients and as a result they make mistakes. Some big , some little but when you are spending so much money it is very frustrating to have hinggs happen in your ttc journey that could have been prevented by better patient care. I am grateful I was able to get pregnant with our last embryo but feel that our results would have been better if they hadn’t have made mistakes.
Describe the costs associated with your care under Randall Loy at Center for Reproductive Medicine Orlando.
20,000 including meds, 4 hysteroscopies, 1 laparoscopy, 1 retrieval, 2 transfers and bloodwork
Describe Randall Loy's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Center for Reproductive Medicine Orlando.
Dr Loy will transfer two at the most but prefers to be more conservative and transfer one really good embryo.
What specific things went wrong at Center for Reproductive Medicine Orlando?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Failed to call with results
  • Failed to inform you of changes in protocol
  • Lost results
  • Provided conflicting information
  • Failed to convey critical information
4
Doctor
Randall Loy
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
4
Clinic
Center for Reproductive Medicine Orlando
Orlando
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Ask this reviewer a question about their experience with Randall Loy at Center for Reproductive Medicine Orlando.

Verified

This patient has provided documentation of treatment at this clinic.

9
N/A
Age
34
Treated
2014
Success with this Doc
Yes
Treatment
4 IUI
Diagnosis
PCOS
9
N/A
He took time to listen to our frustrations...He's very smart, so there are times you can see him focused and analyzing the situation...What I most appreciated about Dr. Loy was his ability to see past just the right now. If a protocol didn't seem to work he was ready to discuss possible changes the next time to help illicit better results. I had previously had a physician continue the same protocol month after month without any success and it was very frustrating and expensive. Dr. Loy was honest about our results for our last IUI and we were heartbroken to hear that they were not as encouraging as we had hoped, but he encouraged us to go through with the IUI and then we arranged a meeting to discuss how to change things the next time and had a plan all in place.
The staff is this offices [CRM Orlando] biggest weakness. The only member of their staff who I can give glowing reviews of is their phlebotomist at the Winter Park office. She's amazing and so very patient. The rest of their current staff is not very knowledgeable and seem to be very disorganized. I had to tell the MA that called me when I should have a follow up appointment and if I hadn't insisted on being re scanned for follicle growth we would have missed out on our window and possibly on our sweet baby girl.
Age
34
Treated
2014
Success with this Doc
Yes
Race
Latino
Income
$100K - $199K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
2nd of 3 Docs
Treatment
4 IUI
Diagnosis
PCOS
9
N/A
How was your experience with Randall Loy at Center for Reproductive Medicine Orlando?
What I most appreciated about Dr. Loy was his ability to see past just the right now. If a protocol didn't seem to work he was ready to discuss possible changes the next time to help illicit better results. I had previously had a physician continue the same protocol month after month without any success and it was very frustrating and expensive. Dr. Loy was honest about our results for our last IUI and we were heartbroken to hear that they were not as encouraging as we had hoped, but he encouraged us to go through with the IUI and then we arranged a meeting to discuss how to change things the next time and had a plan all in place. By the grace of God we never had to move onto the "next step" and we now have a healthy baby girl!
What's one piece of advice would you give a prospective patient of Randall Loy at Center for Reproductive Medicine Orlando?
He is straight to the point. Intelligent, but not so much that it impedes his ability to be empathetic. We are very thankful for him!
During treatment, were you treated like a number or a human with Randall Loy at Center for Reproductive Medicine Orlando?
He took time to listen to our frustrations regarding previous cycles with another physician. He's very smart, so there are times you can see him focused and analyzing the situation, but I preferred that cerebral side of him to having a doctor who was overly warm and fuzzy and not trying to figure out the problem.
Describe your experience with the nursing staff.
The staff is this offices biggest weakness. The only member of their staff who I can give glowing reviews of is their phlebotomist at the Winter Park office. She's amazing and so very patient. The rest of their current staff is not very knowledgeable and seem to be very disorganized. I had to tell the MA that called me when I should have a follow up appointment and if I hadn't insisted on being re scanned for follicle growth we would have missed out on our window and possibly on our sweet baby girl.
9
Doctor
Randall Loy
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
Nursing
+ Read more- Read less
10
10
Age
38 - 39
Treated
2018 - 2019
Success with this Doc
Yes
Treatment
2 Fertility Medications
Diagnosis
Endometriosis, Uterine Fibroids, Other
10
10
My first appointment with Dr. Loy was awesome. Infertility can seem like such a scary process. Dr. Loy is such a caring and compassionate doctor. He is so thorough and does not mind explaining everything to you in detail. He will always answer any questions that you may have without hesitation. I left my very first appointment with so much information. And I finally had a diagnosis of Fibroids and Endometriosis. I am still on my journey to conceive but, I am so thankful to Dr. Loy.
All of Dr. Loy’s nurses [at Center for Reproductive Medicine Orlando] are so sweet. My nurse Pamela F is amazing. She answers all of my questions and is always there to help me when I need help with something...The strenths of this clinic are: Everyone in the office that we encountered was very nice and friendly. No matter how many questions we asked, they were answered. Everything was explained in great detail. The process of infertility is so draining emotionally and mentally. This clinic made my husband and myself feel at ease about this process.
Age
38 - 39
Treated
2018 - 2019
Success with this Doc
Yes
Race
Black or African-American, Native American
Income
$0 - $49K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 Fertility Medications
Diagnosis
Endometriosis, Uterine Fibroids, Other
10
10
How was your experience with Randall Loy at Center for Reproductive Medicine Orlando?
I am so grateful to have Dr. Loy as my RE. My husband and I had been trying to conceive with no luck. In 2018, we decided it was time to find an RE. After hours of researching online, I found Dr. Loy. My first appointment with Dr. Loy was awesome. Infertility can seem like such a scary process. Dr. Loy is such a caring and compassionate doctor. He is so thorough and does not mind explaining everything to you in detail. He will always answer any questions that you may have without hesitation. I left my very first appointment with so much information. And I finally had a diagnosis of Fibroids and Endometriosis. I am still on my journey to conceive but, I am so thankful to Dr. Loy.
What's one piece of advice would you give a prospective patient of Randall Loy at Center for Reproductive Medicine Orlando?
Ask questions and follow the advice that he gives you.
During treatment, were you treated like a number or a human with Randall Loy at Center for Reproductive Medicine Orlando?
Dr. Loy makes you feel like a human because he shows care and compassion for your situation. He spends the time to get to know you and your medical history.
Describe your experience with your nurse at Center for Reproductive Medicine Orlando. (Assigned nurse: Pamela F)
All of Dr. Loy’s nurses are so sweet. My nurse Pamela F is amazing. She answers all of my questions and is always there to help me when I need help with something.
Describe your experience with Center for Reproductive Medicine Orlando.
The strenths of this clinic are: Everyone in the office that we encountered was very nice and friendly. No matter how many questions we asked, they were answered. Everything was explained in great detail. The process of infertility is so draining emotionally and mentally. This clinic made my husband and myself feel at ease about this process.
Describe Randall Loy's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Center for Reproductive Medicine Orlando.
N/A
10
Doctor
Randall Loy
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Center for Reproductive Medicine Orlando
Orlando
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Ask this reviewer a question about their experience with Randall Loy at Center for Reproductive Medicine Orlando.

Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
29 - 30
Treated
2017 - 2018
Success with this Doc
Yes
Treatment
Fertility Medications
Diagnosis
Endometriosis, Unexplained
10
10
Dr. Loy is very thorough with his explanations and as to why he recommends something. He is very patient and does not seem annoyed when I have a list of questions I need to ask. He gives you the info very straight but also shows compassion. You can tell he enjoys his job...the only doctor that listened to my period pain and suspected Endometriosis. He recommended a laparoscopy and removed Stage 2. This surgery allowed me to get pregnant.
They [staff at Center for Reproductive Medicine Orlando] are very welcoming and make you feel at home!...Strengths--Nursing staff, you leave the appointments knowing what is next (they give you a detailed print out of your next steps). Weaknesses--Busy, hard to be seen sometimes...nurses are incredible, especially Pamela. They always communicate on a regular basis via the patient portal and answer questions in a timely manner. Pamela always reminds me that no question is stupid and to always ask if I have a question.
Age
29 - 30
Treated
2017 - 2018
Success with this Doc
Yes
Race
Prefer not to answer
Income
$50K - $99K
Occupation
Teacher
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
Fertility Medications
Diagnosis
Endometriosis, Unexplained
10
10
How was your experience with Randall Loy at Center for Reproductive Medicine Orlando?
Dr. Loy is very thorough with his explanations and as to why he recommends something. He is very patient and does not seem annoyed when I have a list of questions I need to ask. He gives you the info very straight but also shows compassion. You can tell he enjoys his job.
What's one piece of advice would you give a prospective patient of Randall Loy at Center for Reproductive Medicine Orlando?
N/a
During treatment, were you treated like a number or a human with Randall Loy at Center for Reproductive Medicine Orlando?
The wait in the waiting room might be long but once you are being seen I never feel rushed and his nursing staff is AMAZING! They are very patient and also return calls the same day!
Describe the protocols Randall Loy used in your cycles at Center for Reproductive Medicine Orlando and their degree of success.
Dr. Loy was the only doctor that listened to my period pain and suspected Endometriosis. He recommended a laparoscopy and removed Stage 2. This surgery allowed me to get pregnant.
Describe your experience with the nursing staff.
Dr. Loy's nurses are incredible, especially Pamela. They always communicate on a regular basis via the patient portal and answer questions in a timely manner. Pamela always reminds me that no question is stupid and to always ask if I have a question.
Describe your experience with Center for Reproductive Medicine Orlando.
Strengths--Nursing staff, you leave the appointments knowing what is next (they give you a detailed print out of your next steps). Weaknesses--Busy, hard to be seen sometimes I was originally drawn away from CRM because of the reviews online saying you felt like a number and not an individual. I am so happy I gave CRM a chance because what I read online is not how I feel. They are very welcoming and make you feel at home!
10
Doctor
Randall Loy
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Center for Reproductive Medicine Orlando
Orlando
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
+ Read more- Read less
Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
37 - 38
Treated
2016 - 2017
Success with this Doc
Yes
Treatment
1 Fertility Medications
Diagnosis
Endometriosis
10
10
After a long series of tests, it was determined I had Endometriosis. Dr. Loy performed surgery on me for that. After several months, we then tried one round of Letrozole and Ovidrel and it worked!...He is incredibly intelligent, logical, understanding and has a great bedside manner. He performed surgery on me and several nurses in the hospital said they all fight to be with him in the OR because he's so great.
The nursing staff [ at Center for Reproductive Medicine Orlando] was always quick to return my phone calls and answer questions...They are incredibly passionate, understanding and supportive...After a long series of tests, it was determined I had Endometriosis. Dr. Loy performed surgery on me for that. After several months, we then tried one round of Letrozole and Ovidrel and it worked!
Age
37 - 38
Treated
2016 - 2017
Success with this Doc
Yes
Race
Income
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 Fertility Medications
Diagnosis
Endometriosis
10
10
How was your experience with Randall Loy at Center for Reproductive Medicine Orlando?
My husband and I highly recommend Dr. Loy and his team. They are incredibly passionate, understanding and supportive. My husband and I had a 2 year struggle with infertility and wish we'd found Dr. Loy sooner. We are now 9 weeks pregnant and will forever be grateful to him for making that happen. He is incredibly intelligent, logical, understanding and has a great bedside manner. He performed surgery on me and several nurses in the hospital said they all fight to be with him in the OR because he's so great. My OB calls Dr. Loy "the King". Check out his You Tube videos for lessons on all things fertility-related. Don't hesitate to make an appointment with him.
What's one piece of advice would you give a prospective patient of Randall Loy at Center for Reproductive Medicine Orlando?
Come prepared with a list of questions and paper/pen to take notes. He is very intelligent and you will later want to remember all that he communicated to you.
During treatment, were you treated like a number or a human with Randall Loy at Center for Reproductive Medicine Orlando?
Dr. Loy is compassionate and we felt truly understood our struggles, emotions and concerns. He has great bedside manner, took time to listen while inserting much-needed humor and seemed to care for us deeply.
Describe the protocols Randall Loy used in your cycles at Center for Reproductive Medicine Orlando and their degree of success.
After a long series of tests, it was determined I had Endometriosis. Dr. Loy performed surgery on me for that. After several months, we then tried one round of Letrozole and Ovidrel and it worked!
Describe your experience with the nursing staff.
The nursing staff was always quick to return my phone calls and answer questions.
10
Doctor
Randall Loy
Communication
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Center for Reproductive Medicine Orlando
Orlando
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
+ Read more- Read less
Verified

This patient has provided documentation of treatment at this clinic.

7
7
Age
31 - 33
Treated
2014 - 2016
Success with this Doc
?
Treatment
1 IVF
Diagnosis
Diminished Ovarian Reserve, Male Factor
7
7
He [Dr. Loy] had a ton of experience, but I felt a bit like just a number at times. He seemed to get irritated when my husband and I started asking so many questions. I had watched some of his YouTube videos just before he walked in one day, and when he started talking, it was word for word from his videos, done without feeling. He has very high ratings, as does the clinic, so we'll see if I get a baby out of this, and after how many tries. I only just completed egg retrieval, so we'll see. If I get a baby out of this, he'll be a god to me.
Everything has been great [at Center for Reproductive Medicine Orlando]. They seem a bit pricier than others according to polls I've seen on some of the FB support groups in a part of. I just wish they wouldn't forget to call me with results sometimes...[The nurses] were very kind but forgot to call me twice with results.
Age
31 - 33
Treated
2014 - 2016
Success with this Doc
?
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
Diminished Ovarian Reserve, Male Factor
7
7
How was your experience with Randall Loy at Center for Reproductive Medicine Orlando?
He had a ton of experience, but I felt a bit like just a number at times. He seemed to get irritated when my husband and I started asking so many questions. I had watched some of his YouTube videos just before he walked in one day, and when he started talking, it was word for word from his videos, done without feeling. He has very high ratings, as does the clinic, so we'll see if I get a baby out of this, and after how many tries. I only just completed egg retrieval, so we'll see. If I get a baby out of this, he'll be a god to me.
What's one piece of advice would you give a prospective patient of Randall Loy at Center for Reproductive Medicine Orlando?
Watch his YouTube videos. He had his own channel. There are many, and chances are good they will answer many of your questions.
During treatment, were you treated like a number or a human with Randall Loy at Center for Reproductive Medicine Orlando?
While knowledgeable and thorough, he always seems to be in a rush to get us out of there.
Describe your experience with the nursing staff.
They were very kind but forgot to call me twice with results.
Describe your experience with Center for Reproductive Medicine Orlando.
Everything has been great. They seem a bit pricier than others according to polls I've seen on some of the FB support groups in a part of. I just wish they wouldn't forget to call me with results sometimes.
Describe the costs associated with your care under Randall Loy at Center for Reproductive Medicine Orlando.
I used Attain, which cost $16,500 for two complete cycles, including 2 egg retrievals and unlimited transfers. The meds eye extra, which I got for around $3,700 thoth winfertility online. My insurance covered office visits, and anesthesia for egg retrieval was $500.
What specific things went wrong at Center for Reproductive Medicine Orlando?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Failed to convey critical information
7
Doctor
Randall Loy
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
7
Clinic
Center for Reproductive Medicine Orlando
Orlando
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Ask a Question

Ask this reviewer a question about their experience with Randall Loy at Center for Reproductive Medicine Orlando.

Verified

This patient has provided documentation of treatment at this clinic.

6
7
Age
33
Treated
2015
Success with this Doc
No
Treatment
3 IUI
Diagnosis
Unexplained
6
7
Dr. Loy is very educated in his field and the first initial consultation provided us with lots of information and took the time to listen to our questions and to get to know us personally. He was very encouraging and felt good about our IUI's. I did feel though after we went through 3 unsuccessful IUI's we never had any follow up from Dr. Loy.
The clinic [CRM-Orlando] is very busy & the front desk employees were never friendly and felt like you were just another number they had to get through. I do know that they have a new office now since I have been there which they needed very badly with how busy they are.... However, after each round it was just on to the next and after our 3rd failed IUI we were never contacted back from the clinic to re-evaluate or talk about next steps.
Age
33
Treated
2015
Success with this Doc
No
Race
Prefer not to answer
Income
$100K - $199K
Occupation
Marketer or PR
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI
Diagnosis
Unexplained
6
7
How was your experience with Randall Loy at Center for Reproductive Medicine Orlando?
Dr. Loy is very educated in his field and the first initial consultation provided us with lots of information and took the time to listen to our questions and to get to know us personally. He was very encouraging and felt good about our IUI's. I did feel though after we went through 3 unsuccessful IUI's we never had any follow up from Dr. Loy.
What's one piece of advice would you give a prospective patient of Randall Loy at Center for Reproductive Medicine Orlando?
I would ask for more questions on what the next steps would be if they treatment is unsuccessful and if there are other routes that can be taken.
During treatment, were you treated like a number or a human with Randall Loy at Center for Reproductive Medicine Orlando?
I felt like we had lots of encouragement through our three rounds of IUI. However, after each round it was just on to the next and after our 3rd failed IUI we were never contacted back from the clinic to re-evaluate or talk about next steps.
Describe the protocols Randall Loy used in your cycles at Center for Reproductive Medicine Orlando and their degree of success.
We did three IUI's and I don't remember really the protocol but I know that he did use Letrozol instead of Clomid
Describe your experience with the nursing staff.
I also had a positive experience with the nursing staff. They were also friendly and kind.
Describe your experience with Center for Reproductive Medicine Orlando.
The clinic is very busy & the front desk employees were never friendly and felt like you were just another number they had to get through. I do know that they have a new office now since I have been there which they needed very badly with how busy they are.
Describe the costs associated with your care under Randall Loy at Center for Reproductive Medicine Orlando.
I don't remember exactly but I believe we paid about $500 total for each IUI treatment
6
Doctor
Randall Loy
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
7
Clinic
Center for Reproductive Medicine Orlando
Orlando
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
+ Read more- Read less
Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
41 - 43
Treated
2012 - 2014
Success with this Doc
Yes
Treatment
2 IUI, 1 IVF, Donor Eggs
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality
10
10
I came to Dr. Loy after a poor experience with another doctor. He was very clear and direct on how to proceed. He listened and seemed to care. I felt better leaving after our first consult...Dr. Loy knows his job very well. I am fully confident in him and would never see anyone else. A different Doctor did the 1st transfer.It was a fresh one and had to be done that day. He wasn't there. When he learned it didn't work he promised to do the next one. He did the next 2 and they both worked. If I decide to have a third child, I will see him again. We have 3 embryos still there. He is the best.
[Nursing staff at CRM Orlando] They always called the same time everyday so that helped. They were clear and would answer any question...This clinic gave me 2 kids so I have nothing but positive things to say. Great place....15000 for egg donor part 4000 for transfer...Dr. Loy knows his job very well. I am fully confident in him and would never see anyone else. A different Doctor did the 1st transfer.It was a fresh one and had to be done that day. He wasn't there. When he learned it didn't work he promised to do the next one.
Age
41 - 43
Treated
2012 - 2014
Success with this Doc
Yes
Race
Other
Income
$100K - $199K
Occupation
Teacher
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
2 IUI, 1 IVF, Donor Eggs
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality
10
10
How was your experience with Randall Loy at Center for Reproductive Medicine Orlando?
Dr. Loy knows his job very well. I am fully confident in him and would never see anyone else. A different Doctor did the 1st transfer.It was a fresh one and had to be done that day. He wasn't there. When he learned it didn't work he promised to do the next one. He did the next 2 and they both worked. If I decide to have a third child, I will see him again. We have 3 embryos still there. He is the best.
What's one piece of advice would you give a prospective patient of Randall Loy at Center for Reproductive Medicine Orlando?
You are in the right place. Ask any question you have no matter how silly it may sound. He cares and will listen.
During treatment, were you treated like a number or a human with Randall Loy at Center for Reproductive Medicine Orlando?
I came to Dr. Loy after a poor experience with another doctor. He was very clear and direct on how to proceed. He listened and seemed to care. I felt better leaving after our first consult.
Describe the protocols Randall Loy used in your cycles at Center for Reproductive Medicine Orlando and their degree of success.
I did donor eggs. Used lupron shot in morning. Waited for triple stripe in uterus. Did progresterone suppositories. They weren't strong enough. Went to progresterone shots. My advice, forget the suppositories and ask for the shot. I had bleeding my 1st pregnancy and always wonder if I lost 1 transferred 2 because of the low progesterone. I have a son and daughter from 3 transfers. 2 single and 1 double.
Describe your experience with your nurse at Center for Reproductive Medicine Orlando. (Assigned nurse: Marna I think)
They always called the same time everyday so that helped. They were clear and would answer any question.
Describe your experience with Center for Reproductive Medicine Orlando.
This clinic gave me 2 kids so I have nothing but positive things to say. Great place.
Describe the costs associated with your care under Randall Loy at Center for Reproductive Medicine Orlando.
15000 for egg donor part 4000 for transfer
10
Doctor
Randall Loy
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Center for Reproductive Medicine Orlando
Orlando
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
+ Read more- Read less
0
7
Age
35 - 36
Treated
2016 - 2017
Success with this Doc
No
Treatment
7 IUI
Diagnosis
Unexplained
0
7
After 5 failed IUIs, I had to beg for a consult with the doctor.... He [Dr. Loy] admitted to not reviewing my complete file after each failed cycle. He only made decisions based on my current # of follicles and size, which is what the nurse gave him. I felt like he should have been more involved in my actual diagnoses and treatment.... First 4 cycles were strictly with letrozole and trigger.
Great about scheduling appointments. Multiple options and very flexible. Wait times [Ctr for Reproductive Med of Orlando] were rather frustrating: for example we waited in the room for our iui (undressed) for 1 hour and 15 minutes for the doctor. It wasn’t uncommon for them to be an hour or so behind schedule, even though the sign in the lobby says you should not wait more than 15 minutes.
Age
35 - 36
Treated
2016 - 2017
Success with this Doc
No
Race
European
Income
$200K - $499K
Occupation
Operations
Order & Number of Docs Seen
1st of 2 Docs
Treatment
7 IUI
Diagnosis
Unexplained
0
7
How was your experience with Randall Loy at Center for Reproductive Medicine Orlando?
He admitted to not reviewing my complete file after each failed cycle. He only made decisions based on my current # of follicles and size, which is what the nurse gave him. I felt like he should have been more involved in my actual diagnoses and treatment.
What's one piece of advice would you give a prospective patient of Randall Loy at Center for Reproductive Medicine Orlando?
Don’t wait until you are beyond frustrated to raise your hand. Be assertive in requesting time specifically with him versus the nurses. You are paying to be seen by a doctor, not a nurse.
During treatment, were you treated like a number or a human with Randall Loy at Center for Reproductive Medicine Orlando?
After 5 failed IUIs, I had to beg for a consult with the doctor. I feel like they should meet with you after every 2 failed cycles.
Describe the protocols Randall Loy used in your cycles at Center for Reproductive Medicine Orlando and their degree of success.
First 4 cycles were strictly with letrozole and trigger. I asked for a change in my process to see if we could get a more favorable outcome and they reluctantly prescribed injectables. (Gonal-f)
Describe your experience with the nursing staff.
Always returned calls within 24 hours. They were knowledgeable about process.
Describe your experience with Center for Reproductive Medicine Orlando.
Great about scheduling appointments. Multiple options and very flexible. Wait times were rather frustrating: for example we waited in the room for our iui (undressed) for 1 hour and 15 minutes for the doctor. It wasn’t uncommon for them to be an hour or so behind schedule, even though the sign in the lobby says you should not wait more than 15 minutes.
Describe the costs associated with your care under Randall Loy at Center for Reproductive Medicine Orlando.
$650 for iui, without medicine
0
Doctor
Randall Loy
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
7
Clinic
Center for Reproductive Medicine Orlando
Orlando
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
8
Age
30 - 32
Treated
2015 - 2017
Success with this Doc
Yes
Treatment
2 IUI, 1 IVF, 1 Embryo Freezing
Diagnosis
Endometriosis, Unexplained
10
8
[Dr. Loy] Has an extremely warm and understanding bedside manner. He truly listen to me! Diagnosed me with endometriosis after another infertility doc failed to. He felt very concerned with the things I was concerned for and I felt like I was being cared for like his daughter... He is extremely knowledgeable and I felt like he provided expert care. Also, all four of his sons were IVF so he understands the process. I cried in our first meeting when he told me I had a 100% chance of having a baby. He gave me so much hope
The nursing staff [Center for Reproductive Medicine] was kind but a lot of times didn’t know what medication I was on or where I was in my cycle or couldn’t schedule me in even though it was time dependent.... I was supposedly a candidate for a study concerning IVF only to find out after we had delayed the cycle to find out I was never a candidate so that was extremely frustrating. My insurance covered our cycle but the communication between provider and insurance was HORRIBLE! There was a real lack of communication on where you were in your cycle in scheduling appointments or proceeding with a cycle
Age
30 - 32
Treated
2015 - 2017
Success with this Doc
Yes
Race
European
Income
$200K - $499K
Occupation
Sales Representative
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IUI, 1 IVF, 1 Embryo Freezing
Diagnosis
Endometriosis, Unexplained
10
8
How was your experience with Randall Loy at Center for Reproductive Medicine Orlando?
He is extremely knowledgeable and I felt like he provided expert care. Also, all four of his sons were IVF so he understands the process. I cried in our first meeting when he told me I had a 100% chance of having a baby. He gave me so much hope
What's one piece of advice would you give a prospective patient of Randall Loy at Center for Reproductive Medicine Orlando?
Trust his judgement
During treatment, were you treated like a number or a human with Randall Loy at Center for Reproductive Medicine Orlando?
Has an extremely warm and understanding bedside manner. He truly listen to me! Diagnosed me with endometriosis after another infertility doc failed to. He felt very concerned with the things I was concerned for and I felt like I was being cared for like his daughter
Describe the protocols Randall Loy used in your cycles at Center for Reproductive Medicine Orlando and their degree of success.
I don’t remember
Describe your experience with the nursing staff.
The nursing staff was kind but a lot of times didn’t know what medication I was on or where I was in my cycle or couldn’t schedule me in even though it was time dependent. It was extremely frustrating
Describe your experience with Center for Reproductive Medicine Orlando.
Good and organized financial coordinator. The financial part was clear. The office was extremely clean and I liked the other physicians since I was seeing them occasionally through my transfer/retrieval
Describe the costs associated with your care under Randall Loy at Center for Reproductive Medicine Orlando.
Insurance covered it
Describe Randall Loy's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Center for Reproductive Medicine Orlando.
He recommended single embryo transfer
What specific things went wrong at Center for Reproductive Medicine Orlando?
  • Lost paperwork
  • Lost appointments
  • Provided conflicting information
  • Failed to convey critical information
10
Doctor
Randall Loy
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Center for Reproductive Medicine Orlando
Orlando
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Ask this reviewer a question about their experience with Randall Loy at Center for Reproductive Medicine Orlando.

8
8
Age
30 - 32
Treated
2015 - 2017
Success with this Doc
No
Treatment
1 IUI, 1 IVF
Diagnosis
Endometriosis, PCOS
8
8
He is honest, straightforward, detailed. He takes his time with you. He made me feel safe and hopeful and while I have yet to achieve a healthy pregnancy I plan to continue with him. We feel like we are in good hands.... Took our concerns, moral and religious into account and aimed to design a treatment protocol that would cater to these needs
Strengths [of Center for Reproductive Medicine Orlando]: knowledge and experience, options Weaknesses: very busy, cannot get through to a nurse- have to leave voicemail and wait for call back... Laparoscopy: diagnose and remove stage II endo Letrozole and timed intercourse with monitoring: ovulated but negative result Letrozole plus IUI: ectopic pregnanc Mini IVF (Stimmed with letrozole): 1 egg retrieved, 3dt, negative
Age
30 - 32
Treated
2015 - 2017
Success with this Doc
No
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IUI, 1 IVF
Diagnosis
Endometriosis, PCOS
8
8
How was your experience with Randall Loy at Center for Reproductive Medicine Orlando?
He is honest, straightforward, detailed. He takes his time with you. He made me feel safe and hopeful and while I have yet to achieve a healthy pregnancy I plan to continue with him. We feel like we are in good hands.
What's one piece of advice would you give a prospective patient of Randall Loy at Center for Reproductive Medicine Orlando?
he tends to explain things in a scientific manner but don't be afraid to ask questions for clarity
During treatment, were you treated like a number or a human with Randall Loy at Center for Reproductive Medicine Orlando?
Took our concerns, moral and religious into account and aimed to design a treatment protocol that would cater to these needs
Describe the protocols Randall Loy used in your cycles at Center for Reproductive Medicine Orlando and their degree of success.
Laparoscopy: diagnose and remove stage II endo Letrozole and timed intercourse with monitoring: ovulated but negative result Letrozole plus IUI: ectopic pregnanc Mini IVF (Stimmed with letrozole): 1 egg retrieved, 3dt, negative
Describe your experience with Center for Reproductive Medicine Orlando.
Strengths: knowledge and experience, options Weaknesses: very busy, cannot get through to a nurse- have to leave voicemail and wait for call back
Describe the costs associated with your care under Randall Loy at Center for Reproductive Medicine Orlando.
We are 100% self pay Our IUI cycle cost around $1200 Our mini-IVF cycle was $3500 not including meds or anaesthsia
What specific things went wrong at Center for Reproductive Medicine Orlando?
  • Failed to call in prescriptions to pharmacy
8
Doctor
Randall Loy
Communication
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Center for Reproductive Medicine Orlando
Orlando
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Ask a Question

Ask this reviewer a question about their experience with Randall Loy at Center for Reproductive Medicine Orlando.

9
10
Age
30
Treated
2016
Success with this Doc
No
Treatment
IVF
Diagnosis
Diminished Ovarian Reserve, Endometriosis, Poor Egg Quality, Uterine Fibroids
9
10
After our second egg retrieval, the lab failed to call us and tell us that our 2 eggs did not survive to day 5. When Dr. Loy found out, he personally called to apologize for the labs negligence and reassured me this was not how his clinic was expected to run...is very knowledgeable and experienced. He has great bed side manor and when our transfer failed he was very empathetic...suggests one embryo vs multiple...Although, I haven’t had success yet, as I just miscarried my first pregnancy and last frozen embryo, I do feel as if I am at the right clinic for starting our family.
The clinic is very clean and state of the art. Everyone on staff at CRM has a very specialized job that seems to be held to the highest standard. For as busy as they are, I do feel like I am more than just a number being cycled in and out...The nurses there are great and really want you to succeed. Although, I haven’t had success yet, as I just miscarried my first pregnancy and last frozen embryo, I do feel as if I am at the right clinic for starting our family.
Age
30
Treated
2016
Success with this Doc
No
Race
European
Income
$50K - $99K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1st of 2 Docs
Treatment
IVF
Diagnosis
Diminished Ovarian Reserve, Endometriosis, Poor Egg Quality, Uterine Fibroids
9
10
How was your experience with Randall Loy at Center for Reproductive Medicine Orlando?
Dr. Loy is very knowledgeable and experienced. He has great bed side manor and when our transfer failed he was very empathetic. The nurses there are great and really want you to succeed. Although, I haven’t had success yet, as I just miscarried my first pregnancy and last frozen embryo, I do feel as if I am at the right clinic for starting our family.
What's one piece of advice would you give a prospective patient of Randall Loy at Center for Reproductive Medicine Orlando?
Be an advocate for yourself, not just for science. But I would tell anyone at any clinic that.
Describe your experience with Center for Reproductive Medicine Orlando.
The clinic is very clean and state of the art. Everyone on staff at CRM has a very specialized job that seems to be held to the highest standard. For as busy as they are, I do feel like I am more than just a number being cycled in and out.
Describe the costs associated with your care under Randall Loy at Center for Reproductive Medicine Orlando.
2 rounds ivf (2 retrievals, 3 transfers) - 18k Meds for retrieval -16k Meds for transfer- $300 Hystoscopy- $500 Pelvic Laparoscopy- 3k
Describe Randall Loy's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Center for Reproductive Medicine Orlando.
Dr. Loy suggests one embryo vs multiple
What specific things went wrong at Center for Reproductive Medicine Orlando?
  • Failed to call with results
  • Failed to convey critical information
9
Doctor
Randall Loy
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Center for Reproductive Medicine Orlando
Orlando
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.