Randy Morris

Clinic location in Naperville is fantastic, plenty of nearby parking and they are lightening fast with blood test and ultrasound appointments. I think the flow of information and communication is poor. I had to often ask multiple questions to different people and sometimes I would get different answers so that was frustrating.

Ivf1 is a well oiled machine. They know what they are doing and they get you in for appointments quickly, even with all the covid restrictions. you don’t get to see your doctor very often but I do know he is in constant conversation with his nurses so whatever they relay to me is coming from Dr. Morris. He really does have the best results around the area and it’s because he does his research. Trust in him but also advocate for yourself as well.

They are very thorough with testing before consultation which is good. The nurses are all so kind and so are the ladies at the desk. Overall I am very happy with this clinic and would recommend to anyone who asks

Phone systems and fax systems are all over the place and always down. That can get frustrating and I don't think the nurses communicate all that well with each other. They are good about putting things in the portal and ordering meds.

The clinic is like a well-oiled machine. It runs very efficiently and I always am in and out for monitoring appointments. I have never waited more than 5 minutes to get blood draws/sonogram appointments. The waiting room is quiet and calming. The receptionist is very well informed and is able to answer most non-clinical questions. I have yet to find any weaknesses of the clinic.

Great state of the art building and rooms. Clean, organized, well laid out. The staff is friendly and helpful. Lack of payment plans and no explanation of service costs before treatment caused huge headaches later on. A patient should be ready to be self sufficient and ensure they have all of their meds and refills ready during their cycle. There aren’t reminders to check. So that was a pain when drugs ran out and i still needed more.

Communication was misleading at times. When I went in for my injecting class, I was asking the nurse about how many embryos was a good number to have to freeze because I didn't want to have to do multiple rounds. She said that based on my age and my health, I would likely only have to do one round and I would get great results. Obviously, not anyone can predict that. After my first ultrasound after starting medication, I asked the nurse doing it how my results looked. She just said, he typically likes to see at least 10 follicles so we will have to wait and see what he wants to go. I go out of the room and I schedule my next appointment with the nurse who did my injecting class. I ask her what she thought of my results and she said, Great! Typically, we can't even see follicles at this stage. We can see 7 for you right now. Again, that is not accurate. I get that she was trying to be nice or a cheerleader but I need accurate information. I would also have assumed that Dr. Morris would have changed my medication protocol at this point to try to stimulate more follicles but he just kept me doing the same amounts of the medication. I'm frankly not even sure if he looked at my results. I have been working with this clinic for about 5 months now and I can't tell you how many times I have called and their phone lines are down or they will tell you they need a call back number because they keep dropping. I've never encountered a business let alone a medical facility have that type of issue and for it to be going on for so long.

Very clean and the surgery center is in the same location as everything else. It is easily accessible for me - parking garage across the street. Too many patients so not enough attention to each of the patients. Their phones have not been reliable at times, when you call it's rare that you actually get ahold of someone and if you leave a message it's sometimes until the next day when you hear back, overall they can be a bit rude when you ask questions - not all the nurses, but one in particular. They make you feel like your questions are not warranted. They are efficient with blood draws and ultrasounds (US for the most part).

This office is very clean and has an inviting feel to it. I enjoy the relaxing music they play during ultrasounds and procedures. It definitely helps you feel more relaxed. I do wish they had a nurse on staff when they open the clinic for blood draws just in case questions need to be answered.

Make sure you block out a good chunk of time In your schedule. The wait can be longer. I think they need to have at least one more person to help with answering phones. If you have any questions the nurses station is very easy to get ahold of. They are okay with emails. The only issue is you don't know what nurse to email. So it's better to just call. The embryology dept is very good and very prompt on getting back to you.

You will be well cared for. They truly want the best outcomes for their patients. I always walked in knowing that somebody was there that cared for me on a patient level but also on a personal one. Your win is their win, when you grieve they grieve

I will be doing my blood work and monitoring at a clinic in my state because we are out of state patients. However I have heard from other patients they are great at coordinating with out of state clinics.

Dr. Morris is outstanding and provides an exemplary level of care. The nursing staff are sometimes disorganized and lack empathy. The patient experience could be improved by assigning care coordinators or patient advocates to improve communication and individualized services.

They care about success, and that is important. They don't neccessarily act like the understand the expense of IVF and subsequent treatments, and the most expensive medications are chosen for cycles and treatments. One major complaint I have is that the clinic is reactive rather than proactive-not requesting treatment from insurance until the last minute.

I have not run acrossed a weakness in this office during my journey. They are a helpful state of the art building! I also was very pleased that they have monitoring at a different location...which worked best for me.

Strengths: the communication. They are able to get info to you same day via the portal and have a ton of nurses on staff to help answer any questions. Weaknesses: they’re popular so sometimes wait times can be an issue but I don’t usually have to wait long

Strengths: Good lab, retrieval/transfer is just done downstairs so you don't have to drive all over for it Weaknesses: Will not budge from their typical protocol, you aren't assigned a particular nurse, the downstairs surgical center may be out of network for your insurance even if the doctor is in-network, they like to upcharge you when they can

I can’t think of any weaknesses off the top of my head. The staff and nurses are really what I enjoy about the clinic. Everyone is helpful and kind. When you have a tough day they are always compassionate and ask how you are doing and if a scheduling conflict comes up they work with you to get you in.

The clinic has great hours and also does procedures in the same building as monitoring. They also have a remote location for monitoring for those that are not close to the main office. The clinic is a great place and I do not have any weaknesses to discuss.

They are clean and organized. Each staff member treats you like a person and not just another number, even on busy days. Their biggest downfall, is they get very backed up on the weekends (especially during ivf cycles) because appointments often end up being double booked. If it's just blood work it's not bad - you're in and out. The ultrasounds are more time consuming and contribute to the back ups. Even though it's frustrating, I'm glad the techs are taking their time and thouroughly examining our follicles.

I was so pleased with this clinic. We only went there because we received donor embryos that are stored there. They helped me maximize my insurance benefits, made scheduling super easy, and were great at coordinating with my outside monitoring clinic.

The clinic's strengths are communication and best bedside matter. Their weakness is the Patient Portal used, which is a common patient portal, and tends to have system issues which can be annoying when we rely on those updates. But the office is always willing to provide that information.

Very clean and beautiful. Surgical center right in the main office so no need for hospital trips. Office is run like a well oiled machine. Appts are quick and varely any wait times. Everyone is amazing.

The clinic is very nice and clean, well organized, and convenient since the surgery center is in the same building. Communication was very good, and I could usually get questions answered pretty promptly.

I can't leave a terrible review because I walked away with a baby but I will never forget the way the staff made me feel. I recommend they take a course in how to speak to people. I honestly felt at one point that my doctor didn't like me and that he might sabotage my transfer because of personal feelings.