Rebecca Chason

Shady Grove Fertility

Rated 8.3
Strongly recommend: 71%Don't recommend: 29%8.3
71% strongly recommend
7 reviews
Humanity
9
9
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
8.9
8.9
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
4.3
4.3
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

LGBTQ Care
10
10
LGBTQ Care

Ratings of 1 indicate an unsatisfactory LGBTQ care.

Ratings of 10 indicate an excellent LGBTQ care.

Responsiveness
7.7
Good
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
Northwestern
Residency
National Capital Consort
Fellowship
National Inst of Health

How Doctor Communicates

doctor, nurse available by email
nurse available by directline
nurse available by directline
not available by personal cell phone
not available by personal cell phone
Rebecca Chason works in 1 office at

Shady Grove Fertility
Rated 8.1
Strongly recommend: 58%Neutral: 23%Don't recommend: 18%8.1

Explore Clinic
Annapolis
2000 Medical Parkway
Annapolis, MD 21401

7 patient reviews

Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2022, Unsuccessful
NPS
10
NPS
8
Age 33 - 38
11 IUI
1 IVF
Male Factor
Uterine Fibroids
European
Black or African-American
Native American
Only Doc Seen
Donor Sperm
Strongly Recommends
Neutral
Unsuccessful
My husband and I have always felt comfortable and heard when we meet Dr. Chason. She's eternally optimistic yet realistic. We feel hopeful, supported and confident whenever we leave our appointments. Even with setbacks, she gives us feedback we can use to make decisions and move forward. She has remained receptive to our concerns and open to adjusting our cycles when needed.
The [SGF Annapolis] receptionists are lovely and encouraging. Scheduling is easy. However, there have been a couple times, over the years, that I've waited almost an hour to be seen. I adore the techs and phlebotomists. Unfortunately, one of my absolute favorite phlebotomists left during the pandemic. I had a concern with one of the NPs, which I addressed with my primary nurse. I haven't had any issues since.
How was your experience with Rebecca Chason at Shady Grove Fertility?
My husband and I have always felt comfortable and heard when we meet Dr. Chason. She's eternally optimistic yet realistic. We feel hopeful, supported and confident whenever we leave our appointments. Even with setbacks, she gives us feedback we can use to make decisions and move forward. She has remained receptive to our concerns and open to adjusting our cycles when needed.
What's one piece of advice would you give a prospective patient of Rebecca Chason at Shady Grove Fertility?
Bring questions! She will provide answers and resources.
During treatment, were you treated like a number or a human with Rebecca Chason at Shady Grove Fertility?
Dr. Chason personally follows up through out our cycles. She went above and beyond to provide me with an excellent surgeon to manage our ectopic pregnancy. She also followed up with the surgeon post op to continue consulting on my case.
Describe the protocols Rebecca Chason used in your cycles at Shady Grove Fertility and their degree of success.
(2017-2020) We had 11 IUIs using donor sperm; 3 rounds were medicated (Clomid x2, Femara x1). I am sensitive to medication and prefer to limit it's usage. I had an allergic reaction to Clomid during our second medicated cycle. We had our first positive test with our 6th round. However, I miscarried a few days before our first ultrasound. (2021) We opted to try a round of IVF. We used estrogen patches, Menopur, Ganirelix, Gonal-F, Crinone and Estradiol. We had a fresh transfer on day 5; we opted to have our remaining embryos tested (PGT-A). Our cycle resulted in a positive pregnancy test, but the pregnancy was ectopic. We have not yet started preparing for our first FET.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Ann S.)
Ann took over my care when my previous nurse took a new position. She's calm and reassuring. She's very responsive when I reach out by phone or email. She's always so sweet when I see her around the office.
Describe your experience with Shady Grove Fertility.
The receptionists are lovely and encouraging. Scheduling is easy. However, there have been a couple times, over the years, that I've waited almost an hour to be seen. I adore the techs and phlebotomists. Unfortunately, one of my absolute favorite phlebotomists left during the pandemic. I had a concern with one of the NPs, which I addressed with my primary nurse. I haven't had any issues since.
Describe the costs associated with your care under Rebecca Chason at Shady Grove Fertility.
Under our previous insurance, we paid for 5 IUIs out of pocket. Our current insurance covers services. For the majority of visits, I was charged my copay. IVF was applied towards my deductible in addition to copay charges. However, embryo testing was 100% out of pocket ($3600).
10
Doctor
Rebecca Chason
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
8
Clinic
Shady Grove Fertility
Annapolis
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
2 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2021 - 2022, Unknown Success
NPS
10
NPS
9
Age 37 - 38
2 IVF
Male Factor
Tubal Blockage
Black or African-American
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Chason is an extremely compassionate and warm person and that is extended through her team, her bed side manner, and delivery of information etc. I feel grateful to have her as my treating clinician...she has strong analytical skills to assess what appropriate next steps may be if one course of action did not pan out as expected. She is compassionate, empathetic and realistic.
I truly enjoy my [Shady Grove Fertility] office location. I have experienced compassionate and kind people...[nurse] Joan is a dream come true. She is a very organized person. She is patient, empathetic, and informative. Her response time is quick and she is accessible...For a new patient using insurance I would encourage you to know your benefits well, do not rely just on what is being shared. The policy holder will always have more access to their plan than the provider.
How was your experience with Rebecca Chason at Shady Grove Fertility?
Dr. Chason is accessible. While most of my treatment I communicated with my nurse, I could always be in touch with her if needed. I feel she has strong analytical skills to assess what appropriate next steps may be if one course of action did not pan out as expected. She is compassionate, empathetic and realistic.
What's one piece of advice would you give a prospective patient of Rebecca Chason at Shady Grove Fertility?
Trust her, and ask questions if you need more for your own understanding. She is patient and will make sure you walk away knowing what the plan is and that you understand it as much as you want to.
During treatment, were you treated like a number or a human with Rebecca Chason at Shady Grove Fertility?
Dr. Chason is an extremely compassionate and warm person and that is extended through her team, her bed side manner, and delivery of information etc. I feel grateful to have her as my treating clinician.
Describe the protocols Rebecca Chason used in your cycles at Shady Grove Fertility and their degree of success.
1st cycle was an antagonist protocol using birth control start, Menopur, Gonal F, Ganirelix and Lupron trigger (I do not recall the dosage). I had a high AF count and we wanted to prevent OHSS, and she felt I would be a good responder. I stimmed for 8 days, triggered on the 9th. We retrieved 21 eggs, 13 mature, 4 fertilized, 2 made to it to blast and 1 was euploid. That transfer resulted in a chemical pregnancy. For the 2nd round we made a change to improve our fertilization rate, we switched to a Lupron stop protocol. The goal was to produce better quality eggs to increase fertilization. I used Lupron for 9 days once I had a positive ovulation test, then I stimmed for 8 days triggering on the 9th using Menopur, Gonal F and a HCG trigger. We retrieved 19 eggs, 13 mature, 12 fertilized, 10 made it to blast, 7 euploid, 1 transferred resulted in a miscarriage. This last round is still being monitored for my HCG levels to drop and we will discuss next steps. I between round 1 & 2 retrieval I had a mock transfer which discovered a polyp, and between round 2 retrieval and transfer I had one hysteroscopy to remove the polyp and endometritis was discovered as well as low visibility of my right tube. I had a course of antibiotics for 2 weeks to rid the inflammation, followed by an endometrial biopsy which showed improvement but endometritis still present. At that time I opted for an additional hysteroscopy for a repeat biopsy and to look at the right tube. The biopsy showed the endometritis cleared, and the right tube entrance had scar tissue that was cleared.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Joan Skovron)
Joan is a dream come true. She is a very organized person. She is patient, empathetic, and informative. Her response time is quick and she is accessible.
Describe your experience with Shady Grove Fertility.
I truly enjoy my office location. I have experienced compassionate and kind people. For a new patient using insurance I would encourage you to know your benefits well, do not rely just on what is being shared. The policy holder will always have more access to their plan than the provider.
Describe the costs associated with your care under Rebecca Chason at Shady Grove Fertility.
Most of my treatment was covered by insurance, outside of pgt-a testing, and embryo freezing cost.
Describe Rebecca Chason's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
My doctor recommended the transfer of a single embryo. We were informed as to the reasoning and stats behind that recommendation.
What specific things went wrong at Shady Grove Fertility?
  • Provided conflicting information
Describe the specific things that went wrong at Shady Grove Fertility.
Conflicting information from a financial counselor regarding my insurance benefits. I had called my insurance and was ensured that a particular analysis for my husband was covered by insurance. I was told by the clinic it was not, this was not correct as my plan was different than the traditional plan they had seen which did not cover the analysis in question.
10
Doctor
Rebecca Chason
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
Shady Grove Fertility
Annapolis
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2020 - 2022, Unsuccessful
NPS
5
NPS
6
Age 45 - 47
5 IUI
1 IVF
Uterine Fibroids
Unexplained
Black or African-American
Income $50K - $99K
1st of 2 Docs
7 Fertility Medications With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
While I am sure she [Dr. Rebecca Chason] is a great Dr, she was very clear about the expectations and my doing donor eggs. I have a good egg reserve for my age and wanted to try with my own eggs and not be pushed into donor when I had other options. So I felt that my care was not as aggressive as could have been because they just didn’t think it would work...Demand more, do your research and ask tons of questions. Don’t assume because they are the Dr they know more. You have to advocate for yourself and what you would like done
They [Shady Grove Fertility] have a age cut off, a BMI cut off and the financial team is very bad at getting back to you in a timely fashion. They staff you worked with most were the ones that took your blood, and the ones that did the ultrasounds. They were very kind, compassionate and friendly...the weekend nursing staff were a bit more compassionate than the weekday staff. But overall not a bad experience
How was your experience with Rebecca Chason at Shady Grove Fertility?
While I am sure she is a great Dr, she was very clear about the expectations and my doing donor eggs. I have a good egg reserve for my age and wanted to try with my own eggs and not be pushed into donor when I had other options. So I felt that my care was not as aggressive as could have been because they just didn’t think it would work. After the 3 failed IUI I reached out about a change to my regimen because clearly what I was on was not working. They said no it would stay the same and I was responding well. Well after 2 more failed attempts Dr. chasen now wants to talk about changing the regimen which I felt was a little late. I aged out of IVF at that particular clinic but never got a change to do a successful retrieval so I moved on to a clinic that didn’t have a age cut off of 45 for your own eggs. I didn’t even bother with the last IUI….more money wasted with no measurable change to the regimen
What's one piece of advice would you give a prospective patient of Rebecca Chason at Shady Grove Fertility?
Demand more, do your research and ask tons of questions. Don’t assume because they are the Dr they know more. You have to advocate for yourself and what you would like done
During treatment, were you treated like a number or a human with Rebecca Chason at Shady Grove Fertility?
I barely spoke to Dr. Chasen more so her nurse. Overall while they were nice I didn’t feel that they cared as much as I would have liked during this emotionally stressful period. They kept pushing me to do donor egg although my egg reserve was good. I do feel that my failed egg retrieval could have also been avoided if certain things would have been noted before hand.
Describe the protocols Rebecca Chason used in your cycles at Shady Grove Fertility and their degree of success.
For the IVF…I was on BC pills initially, then Lupron, added in 150 menopour and 275 gonal f. They started high because of my age and I reacted better than they thought so they had to lower the gonal f to 150 so I would not go into ohss. I went into retrieval with them seeing at least 16 follicles mature and ready. I woke up saying they were unable to retrieve any because they could not access my ovaries vaginally and abdominally they saw a blood vessel in front of the ovary and decided to not proceed. It was devastating They then told me that they would not move on with IVF for that reason….no trying to figure out how we can go around that because I clearly responded well. They then moved to IUI which was 100mg clomid for 5 days and on day 3 150 gonal f and day 5 150 gonal f. When I went in each time they saw 2-3 follicles that were mature and ready for insemenation. The sperm was great according to them, but Nothing took.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Ann)
They nurse was pleasant enough and was available when I had a question. The staff at the clinic were great. I will say that the weekend nursing staff were a bit more compassionate than the weekday staff. But overall not a bad experience
Describe your experience with Shady Grove Fertility.
They have a age cut off, a BMI cut off and the financial team is very bad at getting back to you in a timely fashion. They staff you worked with most were the ones that took your blood, and the ones that did the ultrasounds. They were very kind, compassionate and friendly
Describe your experience with your monitoring appointments at Shady Grove Fertility.
It was convenient as early as 7am and in and out in 30 mins and still able to get to work in a timely fashion
Describe the costs associated with your care under Rebecca Chason at Shady Grove Fertility.
My insurance is pretty good and covered a good amount. The meds were the most expensive part. Without meds IVF was around 4,000. With meds $13,000. IUI meds were about $350 and out of pocket was 1,000
Describe Rebecca Chason's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
N/A
What specific things went wrong at Shady Grove Fertility?
  • Failed to call with results
  • Failed to convey critical information
Describe the specific things that went wrong at Shady Grove Fertility.
It was just twice that I had to call about results and to know if I was triggering that night as the staff failed to call as the usually did. I was able to reach a night nurse who after looking up the information called me back and said that yes I was to trigger which I would have missed if I was not proactive about calling
5
Doctor
Rebecca Chason
NPS
Humanity
4 of 5
Communication
3 of 5
Frequency Seen
1 of 5
Trustworthiness
3 of 5
Compassion
3 of 5
Explained risks
4 of 5
Adaptability
1 of 5
6
Clinic
Shady Grove Fertility
Annapolis
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
1 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unsuccessful
NPS
9
NPS
10
Age 30 - 31
4 IUI
Anovulation
Male Factor
Income $50K - $99K
Nurse or HC Services
Only Doc Seen
IVF With Other Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
[Dr. Rebecca Chason] was very attentive to adjust my meds and I did not have OHSS...We transferred 1 fresh 5 day blastocyst which worked. Although we ended up miscarrying at 15 weeks due to a rare genetic disorder...called to check on us after our miscarriage...gave us all the options going forward...always treated us with respect and felt like our concerns were always valid.
[Nurse at Shady Grove Fertility] has been so supportive through this whole journey. We called her the day before we were following up with our OB post D&C and asked if we could stop by the clinic just to talk. She was so welcoming that day and gave us so much hope moving forward...All of the staff from receptionist , check out staff, lab and US techs are so compassionate. I've always felt comfortable and welcome.
How was your experience with Rebecca Chason at Shady Grove Fertility?
Dr. Chason has always treated us with respect and felt like our concerns were always valid. For example our recent miscarriage at 15 weeks resulted from a genetic disorder. She gave us all the options going forward. Dr. Chason called us before our telehealth visit to order labs for us ahead of time.
What's one piece of advice would you give a prospective patient of Rebecca Chason at Shady Grove Fertility?
Ask all the questions whether or not you think it's silly. Dr Chason will always answer it to the best of her ability.
During treatment, were you treated like a number or a human with Rebecca Chason at Shady Grove Fertility?
Dr Chason has been so amazing being upfront with us and explaining everything. Since we are in the medical field she talks in medical terms so we can understand. She called us on her vacation to check on us after our egg retrieval. She also called to check on us after our miscarriage.
Describe the protocols Rebecca Chason used in your cycles at Shady Grove Fertility and their degree of success.
IUI we used clomid for 3 cycles and switched to Letrozole with HCG trigger shot. She thought based off of my age and diagnosis we would have success. We ended up not havimg success so we started IVF. For IVF Dr. Chason chose an agonist protocol with Gonal-F and Menopur. She decided on a dual trigger Lupron and HCG to try and avoid OHSS due to my small weight/ follicles. She was very attentive to adjust my meds and I did not have OHSS. On egg retrieval day we had 15 eggs, 9 were mature, and we ended up with 5 embryos. We transferred 1 fresh 5 day blastocyst which worked. Although we ended up miscarrying at 15 weeks due to a rare genetic disorder. We did not PGS test due to our ages. I am 30 and my husband is 33.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Jennifer Levy)
Jen is amazing! She has been so supportive through this whole journey. We called her the day before we were following up with our OB post D&C and asked if we could stop by the clinic just to talk. She was so welcoming that day and gave us so much hope moving forward.
Describe your experience with Shady Grove Fertility.
All of the staff from receptionist , check out staff, lab and US techs are so compassionate. I've always felt comfortable and welcome. I can't note any negatives. They were also on top of protocol to protect our safety during Covid-19! Social distancing with other patients, hand sanitizer and wiping off pens.
Describe the costs associated with your care under Rebecca Chason at Shady Grove Fertility.
We had to pay for some of our medications. Most of our appointments had a copay. We had to pay for embryo freezing and will need to come out of pocket for PGS testing of our frozen embryos.
Describe Rebecca Chason's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
My Dr prefers eSET. We never discussed transferring more than one based off of my age.
9
Doctor
Rebecca Chason
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Shady Grove Fertility
Annapolis
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2017 - 2018, Successful
NPS
10
NPS
10
Age 31 - 32
4 IUI
Unexplained
European
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Chason was wonderful and very knowledgeable about everything. From our very first appointment she always explained everything to us so that we understood what we were doing, what our options were, and what we may do next. She called regularly to check in on us as we completed multiple rounds of IUI and that was so great! She understood that it's easy to get down about things when the first couple rounds fail. She made adjustments to my medications and plan in real time, based on my blood work and ultrasounds from that very morning. I always felt like she stayed right on top of keeping us on track
They [Shady Grove Fertility- Annapolis] are extremely efficient in the mornings! It was so great! Each morning I went in there were dozens of other women also coming in for blood work and ultrasounds but they kept everything moving and flowing so well! It was quick but I never felt rushed, I don't know how they managed that!... All of the nursing staff was wonderful! Not only were they friendly and caring, but they remembered me and my husband every time we came in!
How was your experience with Rebecca Chason at Shady Grove Fertility?
Dr. Chason was wonderful and very knowledgeable about everything. From our very first appointment she always explained everything to us so that we understood what we were doing, what our options were, and what we may do next. She called regularly to check in on us as we completed multiple rounds of IUI and that was so great! She understood that it's easy to get down about things when the first couple rounds fail. She made adjustments to my medications and plan in real time, based on my blood work and ultrasounds from that very morning. I always felt like she stayed right on top of keeping us on track.
What's one piece of advice would you give a prospective patient of Rebecca Chason at Shady Grove Fertility?
Ask her any questions that you have, she'll answer them all and she'll never make you feel silly for asking!
During treatment, were you treated like a number or a human with Rebecca Chason at Shady Grove Fertility?
Dr. Chason understood that we had been ready for a baby years ago when we started trying. Other doctors made me feel like I was being impatient but she never did! She understood had been ready and that years of waiting already were so very hard.
Describe the protocols Rebecca Chason used in your cycles at Shady Grove Fertility and their degree of success.
My first IUI cycle I had a cyst so I ended up on birth control for a short amount of time, which was successful in getting rid of it. I did a half dose of Clomid for 5 days, but I didn't respond to it very much so I then did a full dose. I got 2 mature eggs from that, but my lining was very thin. Dr. Chason added Estrace for me, and the Ovidrel shot, then Progesterone after the insemination. No baby from that round. In round 2 I was switched to Letrozole which only produced 1 mature egg, but kept my lining thicker. I still was prescribed Estrace to help it more though. I ended up with a chemical pregnancy from this round. Round 3 followed the same as round 2, but no pregnancy at all that time. Round 4 I had a very small cyst but it went away on it's own in the first few days. I followed the same as rounds 2 and 3, but had conversations with Dr. Chason of possible changes (more injectables) if I needed to move on to a round 5 or 6. But, I didn't need to do that because round 4 was successful and lead to my beautiful baby girl.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Jen)
All of the nursing staff was wonderful! Not only were they friendly and caring, but they remembered me and my husband every time we came in!
Describe your experience with Shady Grove Fertility.
They are extremely efficient in the mornings! It was so great! Each morning I went in there were dozens of other women also coming in for blood work and ultrasounds but they kept everything moving and flowing so well! It was quick but I never felt rushed, I don't know how they managed that!
Describe the costs associated with your care under Rebecca Chason at Shady Grove Fertility.
My insurance covered the cost of 6 IUIs and 3 IVFs, since we only needed 4 IUIs we didn't have a cost. We paid a $15 copay for each visit but that was it.
10
Doctor
Rebecca Chason
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Shady Grove Fertility
Annapolis
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unsuccessful
NPS
2
NPS
2
Age 29 - 30
2 IUI
Anovulation
Male Factor
PCOS
European
Income $100K - $199K
Nurse or HC Services
1st of 2 Docs
Fertility Medications With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Use of clomid to treat annovulation [protocol with Dr. Chason]. Completed two failed IUIs without much change to protocol...I was only seen by Dr. Chason a few times. I saw a different doctor or nurse almost every time I had an appointment...My husband and I have multiple factors effecting our fertility. We should have never been counseled to start with IUI first. It should have been recommended to go straight to IVF. She provided conflicting protocols, at first saying femara would be best because of my PCOS but then having me on clomid. The few appointments we did see her for she was always late and by more than 10-15 minutes.
You’re going to be doing a lot of waiting [at Shady Grove Fertility-Annapolis]...[Nurses are] Cold. No empathy. Not very understanding of all the factors going into this. Not considerate about the amount of time off required for all appointments...I had to constantly be on top of them to get results and get meds ordered and get appointments scheduled. It was exhausting...$2000 for two rounds IUI. Even though monitoring was basically the same every day, I had varying costs in bills due to how the procedures were coded to my insurance.
How was your experience with Rebecca Chason at Shady Grove Fertility?
My husband and I have multiple factors effecting our fertility. We should have never been counseled to start with IUI first. It should have been recommended to go straight to IVF. She provided conflicting protocols, at first saying femara would be best because of my PCOS but then having me on clomid. The few appointments we did see her for she was always late and by more than 10-15 minutes.
What's one piece of advice would you give a prospective patient of Rebecca Chason at Shady Grove Fertility?
You’re going to be doing a lot of waiting. Make sure you ask about the chance of each procedure being effective for your situation and why she thinks the protocol is the best course of action.
During treatment, were you treated like a number or a human with Rebecca Chason at Shady Grove Fertility?
I was only seen by Dr. Chason a few times. I saw a different doctor or nurse almost every time I had an appointment.
Describe the protocols Rebecca Chason used in your cycles at Shady Grove Fertility and their degree of success.
Use of clomid to treat annovulation. Completed two failed IUIs without much change to protocol.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Jennifer Lavy)
Cold. No empathy. Not very understanding of all the factors going into this. Not considerate about the amount of time off required for all appointments.
Describe your experience with Shady Grove Fertility.
Strength: there are many clinics to chose from, and have pretty flexible monitoring appointment slots. Weakness: you’re just a number. You’ll hardly ever see the same doctor twice. They’re not very friendly.
Describe the costs associated with your care under Rebecca Chason at Shady Grove Fertility.
$2000 for two rounds IUI. Even though monitoring was basically the same every day, I had varying costs in bills due to how the procedures were coded to my insurance.
Describe Rebecca Chason's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
NA.
What specific things went wrong at Shady Grove Fertility?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
  • Provided conflicting information
  • Failed to consider drug intolerance
Describe the specific things that went wrong at Shady Grove Fertility.
I had to constantly be on top of them to get results and get meds ordered and get appointments scheduled. It was exhausting.
2
Doctor
Rebecca Chason
NPS
Humanity
1 of 5
Communication
4 of 5
Frequency Seen
1 of 5
Trustworthiness
3 of 5
Compassion
3 of 5
Explained risks
3 of 5
Adaptability
2 of 5
2
Clinic
Shady Grove Fertility
Annapolis
NPS
Operations
3 of 5
Scheduling
2 of 5
Billing Department
2 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
1 of 5
Educational Resources
5 of 5
LGBTQ
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unknown Success
NPS
10
NPS
9
Age 29 - 30
4 IUI
European
Income $100K - $199K
Only Doc Seen
Donor Sperm
LGBTQ
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
[Dr. Rebecca Chason is] Very polite and communicated the whole process fully. We never felt judged or treated differently for being an lgbt couple. Our nurse always followed up with more information and left room for questions...She was very hands on and explained everything perfectly...I have never felt like a burden or out of place
They [SGF staff] work like a team and are always so helpful. I have never felt like a burden or out of place. The flow of the office Is easy to understand. Very professional with how they handle each case. If I ever had and questions they always knew where to direct me...IUI with medicine was about 2000 with a discount...[our nurse] She would always follow up and make sure I knew what to expect.
How was your experience with Rebecca Chason at Shady Grove Fertility?
Very polite and communicated the whole process fully. We never felt judged or treated differently for being an lgbt couple. Our nurse always followed up with more information and left room for questions.
What's one piece of advice would you give a prospective patient of Rebecca Chason at Shady Grove Fertility?
You are in good hands
During treatment, were you treated like a number or a human with Rebecca Chason at Shady Grove Fertility?
She was very hands on and explained everything perfectly
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Jennifer)
Jennifer was very soft spoken and positive with her approach. She would always follow up and make sure I knew what to expect.
Describe your experience with Shady Grove Fertility.
They work like a team and are always so helpful. I have never felt like a burden or out of place. The flow of the office Is easy to understand. Very professional with how they handle each case. If I ever had and questions they always knew where to direct me.
Describe the costs associated with your care under Rebecca Chason at Shady Grove Fertility.
IUI with medicine was about 2000 with a discount.
10
Doctor
Rebecca Chason
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
LGBTQ Care
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
Shady Grove Fertility
Annapolis
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
LGBTQ Care
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5