Rated 8.4
Strongly recommend: 66%Neutral: 18%Don't recommend: 16%8.4
66% strongly recommend
521 reviews
Humanity
8.2
8.2
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
8.5
8.5
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
4.4
4.4
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

Responsiveness
7.7
Good
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
U of California Davis
Residency
U of Colorado Denver
Fellowship
UCLA

How Doctor Communicates

doctor, nurse available by email
doctor, nurse available by directline
doctor, nurse available by directline
doctor available by personal cell phone
doctor available by personal cell phone
Robert Kiltz works at

CNY Fertility Center
Rated 8.7
Strongly recommend: 72%Neutral: 17%Don't recommend: 11%8.7

At 1 office

Syracuse
195 Intrepid Lane
Syracuse, NY 13205
315.469.8700
Explore Clinic

521 patient reviews

Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unknown Success
7
7
Age 39 - 40
2 IUI
1 IVF
Unexplained
European
Income $50K - $99K
2nd of 2 Docs
Neutral
Neutral
Success w/ Doc Not sure
I have only spoken to Dr. Kiltz once on the phone...The call was early in the morning (7 or 7:15) and he was exactly on time, which was impressive...He was friendly and knowledgable. He was compassionate, but didn't really ask me too much about my history or seem to have reviewed my file...Expect to hear about keto, the bebbi diet, Kiltz's keto, and that plants are out to kill us...I'd also say that he seems to be super dedicated to his work and is very passionate.
Sometimes I felt kind of lost [at CNY Fertility Center], like I was getting different information from each person I spoke with, like no one had reviewed my file before seeing me...I've only seen a doctor three times, and I really don't know who my doctor is...Everyone at the clinic is very kind. Some are friendlier and more personable than others, but all were very nice, and all seemed knowledgeable... They make a lot of people's dreams reality, so that's a strength.
How was your experience with Robert Kiltz at CNY Fertility Center?
I have only spoken to Dr. Kiltz once on the phone. I had a follow up call with him after several failed IUIs and before going to IVF. The call was early in the morning (7 or 7:15) and he was exactly on time, which was impressive. The call was good, and he agreed that IVF was a good next step. He was friendly and knowledgable. He was compassionate, but didn't really ask me too much about my history or seem to have reviewed my file. He spent a good portion of the call talking about the keto diet and that plants are killers. You can tell that he really cares about his patients and is passionate about what he does. I feel like there are some people who are lucky to see him often and get to know him, and then there are others who only interact with him once, if at all.
What's one piece of advice would you give a prospective patient of Robert Kiltz at CNY Fertility Center?
Expect to hear about keto, the bebbi diet, Kiltz's keto, and that plants are out to kill us. I'd also say that he seems to be super dedicated to his work and is very passionate. He regularly gives out his cell phone number, he does weekly fb/instagram live videos (daily during COVID19 pandemic), he starts his calls early in the morning. He must always be working! I wonder when he sleeps!
During treatment, were you treated like a number or a human with Robert Kiltz at CNY Fertility Center?
I selected that my care has been under two doctors, but I've only seen a doctor three times, and I really don't know who my doctor is. I had my initial consult with a PA who I have spoken to once since, I had a follow up call before going to IVP with Dr. Kiltz and he signs most of my prescriptions, and my HSG and egg retrieval were with Dr. Corley. Every other phone call and appointment was with a nurse...practically a different nurse each time. Sometimes I felt kind of lost, like I was getting different information from each person I spoke with, like no one had reviewed my file before seeing me. I really had to do a lot of my own homework and followup. I feel like my first egg retrieval was a real learning experience, so I'm eager to go into the second retrieval now that I know what to expect and what to do.
Describe the protocols Robert Kiltz used in your cycles at CNY Fertility Center and their degree of success.
I first planned to do three IUIs then move to IVF. My IUI cycles included a z-pak, prednisone, letrozol, ovidrel, and endometrin. I did not have any adverse reactions to the medication. I think I produced 1-3 follicles. The third IUI changed to a timed intercourse cycle, as my bloodwork indicated that I had either just ovulated or was about to. They said I could have still done the IUI, but there was an increased chance that the timing would be off. For IVF, I started with a z-pak and prednisone, and stimmed with compound HCG and Follistim. I then used cetrotide and triggered with leuprolide acetate. I was supposed to trigger with HCG as well, but there was an error with the script and I never got it. I didn't realize I was supposed to have it. Apparently it wasn't signed and CVS Specialty sent it back to the clinic for signature, but never got it. Only four eggs were retrieved, 2 matured, and 1 fertilized and made it to blast. Genetic testing indicated it was abnormal. I'm waiting for my second retrieval and the meds I have this time are follistim and menopur to stim, then cetrotide, followed by HCG and leuprolide acetate to trigger. During a follow up call with a nurse, she said that I responded as though I have a low ovarian reserve, even though my blood work does not indicate that. This was the protocol that she designed...I believe she called it the 450/150 protocol.
Describe your experience with the nursing staff at CNY Fertility Center.
Everyone at the clinic is very kind. Some are friendlier and more personable than others, but all were very nice, and all seemed knowledgeable. I have seen a lot of nurses at the clinic and have spoken to many different nurses on the phone.
Describe your experience with CNY Fertility Center.
CNY Fertility sees a lot of people, and is willing to try unconventional things to help people become parents. There can be a significant wait time to get your consultation, but once you're in, it's pretty quick to schedule all appointments and procedures to get moving. They make a lot of people's dreams reality, so that's a strength. I like that they have and encourage yoga, meditation, and acupuncture. Unfortunately many people feel like just a number there...probably a bi-product of seeing so many people. I'm considered a travel patient, even though I only live an hour away. I don't really know who my assigned doctor is, and I speak to/see someone different almost every time I'm there, call, or message through the portal. I imagine that local, non-travel patients may have a different experience. It's VERY important to stay on top of everything, so that no balls are dropped. Do your research, follow up, ask questions. There was an error filling one of my scripts for my egg retrieval and I didn't know that I was missing one of my triggers. There were so many back and forths with the clinic and my pharmacy that I didn't realize that something was missing. Then, leading up to my retrieval every appointment started with "so, we're doing an IUI?", to which I responded "no, IVF." Not sure how that wasn't in my file and why no one knew that. Made me extra nervous. They're really the only clinic around, and I can't afford to travel elsewhere. They seem to get results and overall I've had a very pleasant experience there. Everyone is very nice, the clinic is clean, modern, and they take care of you well and make sure you're comfortable. I'd recommend it as long as you know to stay on top of things and advocate for yourself. Eager to start my next round and still hoping for my rainbow baby.
Describe the costs associated with your care under Robert Kiltz at CNY Fertility Center.
I'm still waiting for some billing to come through. My insurance covered my IUIs, so I only had to pay two copays at each visit, one for the appointment and one for bloodwork. My medications for my three IUIs cost several hundred dollars. Since I live in NY and work for a company with more than 100 staff, my IVF cycles are now partially covered. Unfortunately they do not cover the techniques used to fertilize the eggs (assisted hatching and something else that escapes me at the moment) and I believe that will cost $1000. It was $700 for the embryologist to sample the blastocyst, and I believe another $700 for the genetic testing (would be higher if I had more than one embryo). I have not gotten a bill from CNY for the fertilization and the embryologist. My medications have probably cost around $1,000. I need to follow up with the financial team to make sure that my next retrieval is covered. Dr. Kiltz mentioned last night in his fb live video that some insurances are tricky with what they mean by three rounds. If it is not covered, then I will have to go to out of pocket pay with a financed payment plan, and I believe that is around $5,000. I know that I am fortunate to have insurance cover a lot of this, but it is still more than what my husband and I can really afford to pay at this time.
Describe Robert Kiltz's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CNY Fertility Center.
I have not gotten to transfer yet. I have one frozen day 5/6 embryo that came back as abnormal after genetic testing. Eager to have my second retrieval and will hopefully get more embryos and move to transfer.
What specific things went wrong at CNY Fertility Center?
  • Failed to call in prescriptions to pharmacy
  • Provided conflicting information
Describe the specific things that went wrong at CNY Fertility Center.
One of my prescriptions for one of my triggers for my egg retrieval was called in, but apparently was not signed. I didn't realize I was missing medication until my last appointment before the retrieval when the nurse came in to give me my instructions. CVS Specialty said they received an unsigned script and sent it back with a request for signature but never got it. I was never notified. Thankfully they adjusted on the fly and I was able to trigger with just the leuprolide acetate. Not sure if that had anything to do with only getting four eggs or not. After my retrieval I had a call with an NP out of their Buffalo office to discuss next steps. It was a wonderful call and I felt confident moving forward. Plan was to prime for 60 days with omnitrope, then go into another retrieval. The NP told me to message her the month before my next retrieval month to schedule an ultrasound and bloodwork on day 20/21. She said that she might want to have me start some additional meds to prep. This was last month, as COVID19 was shutting down clinics. I read on the clinic's page and heard in Dr. Kiltz's live videos that they were not starting new cycles. So I messaged the NP and asked her what to do about the CD 20/21 u/s and bloodwork...asked if COVID was impacting the clinic. She said they were not stopping and to call to schedule my appointment. I called Syracuse the next day. The nurse I spoke to was shocked and didn't know why I was given that information. They were not scheduling those appointments or starting new cycles, like I had read on their site. She said that it's okay to keep priming for another 30 days. I felt deflated and disappointed to have to press pause on this journey. It lowered my confidence in the NP and made me feel like I don't know where to turn to get accurate information that is specific to my case.
7
Doctor
Robert Kiltz
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
7
Clinic
CNY Fertility Center
Syracuse
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unknown Success
3
4
Age 32 - 33
IVF
1 Egg Freezing
Unexplained
Other
Nurse or HC Services
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
Success w/ Doc Too early to know
When you try to ask questions, [Dr. Robert Kiltz] just replies with “the nurses will go over all this information with you”, so that is a little frustrating. He pushes his Keto diet VERY HARD, and I felt like I didn’t have a choice but to follow that diet, and that created more stress...I had a salad the previous day, and he said to me, “lettuce will kill babies, do not eat that!” I was terrified!
With the very first cycle, everything was amazing! The travel nurses were very informative and kept me updated on what was happening and called me with results quickly! As my failed cycles went on, I felt like I was “forgotten”, and I had to keep calling the nurses and asking for my results and directions as to what I should do...unfortunately because of all of that miscommunication. I had to cancel my cycle before I could even really start because I wasn’t taking the correct medication.
How was your experience with Robert Kiltz at CNY Fertility Center?
Dr Kiltz is VERY INTENSE. He truly wants to help you get pregnant and start a family, and that is amazing. He is very knowledgeable, and sometimes it is hard to follow him because he trows A LOT of medical terminology at you and talks very fast, making it hard to understand. When you try to ask questions, he just replies with “the nurses will go over all this information with you”, so that is a little frustrating. He pushes his Keto diet VERY HARD, and I felt like I didn’t have a choice but to follow that diet, and that created more stress for me because I was/am so hard on myself because I haven’t gotten pregnant yet, so every time I “cheat” on keto, he makes me feel like that’s why I’m not pregnant. The day of my egg retreaval, as I was laying on the operating table, he was asking me how my keto was going and I had told him good and that I had a salad the previous day, and he said to me, “lettuce will kill babies, do not eat that!” I was terrified! When I am in the clinic, Dr Kiltz is very nice, for the short time I see him, and always says “God Bless” as he leaves the room, and I do love that. I’m not sure if I would choose to see him again, because he is so intense, I would rather see a different doctor in his practice, Dr Corley!
What's one piece of advice would you give a prospective patient of Robert Kiltz at CNY Fertility Center?
Take a lot of notes, because he talks very fast! Try to not be offended when he talks about his “Kiltz’s Keto”.
During treatment, were you treated like a number or a human with Robert Kiltz at CNY Fertility Center?
With the very first cycle, everything was amazing! The travel nurses were very informative and kept me updated on what was happening and called me with results quickly! As my failed cycles went on, I felt like I was “forgotten”, and I had to keep calling the nurses and asking for my results and directions as to what I should do, they were making it very stressful. You have to talk to a different nurse every time you call, making it hard for them to have a good relationship with you.
Describe the protocols Robert Kiltz used in your cycles at CNY Fertility Center and their degree of success.
He always used his immune protocol do decrease possible inflammation. The medications we used for almost every cycle were: Prednisone, Low dose aspirin, LDN, Intralipid Infusions once a week prior to and after transfer, estradiol. And KETO. Unfortunately I have never been pregnant, I did have 1 chemical pregnancy, but zero success. He isn’t sure why I am not getting pregnant, and has labeled it “unexplained infertility”.
Describe your experience with the nursing staff at CNY Fertility Center.
The travel team is very uninformative. I had to keep calling them to get my test results, and that made things very stressful. And every time you call you speak to a different travel nurse, and have to wait for them to go through your entire chart before they can help you, making it very frustrating. I finally asked if I could have one nurse please take care of me because I was getting misinformed and getting wrong medication dosage by multiple nurses. On one occasion, three different nurses told me three different ways to take a medication. I finally got connected with a nurse named, Kristine K, and she is truly AMAZING! She is A part of the travel team and it is so sweet and truly cares about you. So when I call now to speak to a nurse I specifically asked for her and I don’t mind waiting on hold until I can speak with her, because I know I can trust her and she will tell me the correct information, and advocate for me to Dr. Kiltz. I love her and she really does care about me and want me to get pregnant! When I go to the clinic to have my transfers, I always get a nurse name Ashley (I do not remember her last name, but she has tattoos down her arm and dark hair and very pretty), and she is a rockstar when I am there! She is very down to earth and wants the best for us and does not mess around with treatment!
Describe your experience with CNY Fertility Center.
I am a travel client, so the only time that I go to the clinic is for the egg retrieval and transfers. When we first arrived the clinic feels like a spa! It is literally beautiful and very welcoming! I felt very relaxed while I was there and never nervous. The very first time we were there we got to walk down the hall where the embryologists were working, that was very interesting and nice knowing where my embryos were going. I have done acupuncture a few times before and after my transfer, and it was truly relaxing, I highly recommend doing that. Every single person at the clinic that I encountered was very polite, always smiling, and excited that you were there!
Describe your experience with your monitoring appointments at CNY Fertility Center.
I am a travel client, so on day one of my menstrual, I would call CNY And let them know I had started, and then they would upload a order to my patient portal for me to schedule my ultrasound and lab work. The facility where I got my ultrasound at got me in immediately and treated me like a STAT patient. (kudos to Fulton County Health Center in Wauseon Ohio!) I would have to get my lab work done at Toledo Hospital, due to it needing STAT results.
Describe the costs associated with your care under Robert Kiltz at CNY Fertility Center.
The initial phone consultation/interview was free with Dr. Kiltz. Once I completed all of my deemed testing prior to doing IVF, then I could order medications for egg retrieval. I choose to pay in full for my Single Cycle IVF with out of town monitoring, and that was $4,050.00, that included one egg retrieval, anesthesia, assisted hatching, embryo storage for one year from retrieval, and one fresh embryo transfer. Every frozen transfer after that was $450 plus $150 monitor fee for the nurses, totaling $600 each time I did a frozen transfer. But those prices are only good for one year from me signing my contract with them in September 2019. I do know that their prices have increased since then, but I do not know those prices, as I still have one frozen embryo left. I did get my initial medications for egg retrieval from integrity pharmacy, that CNY recommended, and that total was $3085.71. Every frozen transfer was a little different, and I was able to get those medications from my local pharmacy for the immune protocol.
Describe Robert Kiltz's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CNY Fertility Center.
He will only do 1 embryo transfer, and states it is a standard. My third transfer, he did agree to transfer 2 embryos, and unfortunately that didn’t work either. He believes that it doesn’t increase your chances of getting pregnant by increasing the number of embryos transferred.
What specific things went wrong at CNY Fertility Center?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
  • Failed to order appropriate test
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at CNY Fertility Center.
The travel nurses are not good at communicating instructions, and sometimes they do not call with my lab and ultrasound results, so I have to call them and get them and speak to multiple nurses to get the information. They are supposed to call you that day after you get your lab and ultrasound, I should never have to call into them, they should be contacting me. One day three different nurses told me three different ways to take a medication, until I demanded to talk to my travel nurse that I prefer, Kristine K, and she told me that something was wrong and that she needed to call Dr. Kiltz himself to figure out what to do next. And unfortunately because of all of that miscommunication. I had to cancel my cycle before I could even really start because I wasn’t taking the correct medication.
3
Doctor
Robert Kiltz
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
4
Clinic
CNY Fertility Center
Syracuse
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unsuccessful
3
6
Age 36
2 IUI
1 IVF
Donor Sperm
Surrogacy
Unexplained
Income $100K - $199K
3rd of 4 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
[Dr. Robert Kiltz's] feedback felt very canned and repetitive... found him to not be very personable. He wasn't warm...When we did a transfer with him, he was in and out, whereas the other doctor was very warm, informative and personable... I only talked to Kiltz during my initial consult although he was the doctor overseeing my plan until I started scheduling follow ups with a different doctor.
I had different doctors throughout my time at CNY for phone calls, retrieval, transfers, and prescribing. I only talked to Kiltz during my initial consult although he was the doctor overseeing my plan until I started scheduling follow ups with a different doctor. In the beginning, he accidently prescribed all the retrieval and transfer medications to my wife who was only doing the retrieval and the transfer medications to me (I was doing the transfers). Because they want you to fill it all ahead of time, we spent a lot of money on medication that was neve
How was your experience with Robert Kiltz at CNY Fertility Center?
I have heard of many people who like him but I found him to not be very personable. He wasn't warm. He did offer his cell phone number, like he does to others, but I never used it. When we did a transfer with him, he was in and out, whereas the other doctor was very warm, informative and personable.
What's one piece of advice would you give a prospective patient of Robert Kiltz at CNY Fertility Center?
Do your own research. Make sure you have a team of supports. Know you can change doctors at CNY. Know that you won't necessarily get him each time, whether you want to or not. Know that the doctor the day of transfer can vary even from who you are scheduled with. Do your own research on Keto to find a way that works for you if you choose to pursue it.
During treatment, were you treated like a number or a human with Robert Kiltz at CNY Fertility Center?
His feedback felt very canned and repetitive.
Describe the protocols Robert Kiltz used in your cycles at CNY Fertility Center and their degree of success.
This is hard to describe because I had different doctors throughout my time at CNY for phone calls, retrieval, transfers, and prescribing. I only talked to Kiltz during my initial consult although he was the doctor overseeing my plan until I started scheduling follow ups with a different doctor. In the beginning, he accidently prescribed all the retrieval and transfer medications to my wife who was only doing the retrieval and the transfer medications to me (I was doing the transfers). Because they want you to fill it all ahead of time, we spent a lot of money on medication that was never used for her (because she wasn't doing a retrieval). My first transfer, I was prescribed birth control for syncing cycles, estrace, PIO, endometrin, prednisone 5 mg twice a day (upped to 10 mg twice a day for further transfers after a chemical), low dose naltrexone, prograf, and plaquenil. Later, I added on lovenox (6 week miscarriage, failed, and 7.5 week miscarriage), intralipids (6 week miscarriage, failed, and 7.5 week miscarriage), hcg wash (chemical and 7.5 week miscarriage), hcg booster thru 10 weeks (7.5 week miscarriage), neupogen thru 10 weeks (7.5 miscarriage).
Describe your experience with the nursing staff at CNY Fertility Center.
The nursing staff at Syracuse was warm, friendly and organized. My experience with the nurses on the portal has been frustrating. About 90% of my messages are not answered in full or answered incorrectly. On the phone, I have had some amazing nurses and two that seem quite rude and I don't trust what they tell me, which is problematic.
Describe your experience with CNY Fertility Center.
I love that this clinic offers massage and acupuncture. The acupuncture before and after transfer is very helpful. The setting is comfortable and clean. I like that the recommendations are more holistic. I wish that the messages I get from nurses were more organized and predictable. You have to do your own research. You have to make sure that you look at your numbers because I've had nurses tell me my numbers from labs were good and then later admit that I needed meds adjusted when I double checked. Their fax machine has issues and I have to have my monitoring clinic resend my labs often, which is frustrating.
Describe the costs associated with your care under Robert Kiltz at CNY Fertility Center.
It's outlined on their website. The monitoring fee changed while I was there.
Describe Robert Kiltz's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CNY Fertility Center.
He recommended single, and after a chemical, the team started recommending 2, and I chose to do 2 after 2 chemicals and a miscarriage.
What specific things went wrong at CNY Fertility Center?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
  • Failed to order appropriate test
  • Lost results
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at CNY Fertility Center.
Once I had a nurse tell me that my estrace was good, I called to double check and they told me to was good, and when I saw it in the portal it was below 50 and had dropped 200, and it was supposed to be above 100. It took 3 days to connect with a nurse to get this confirmed and have my medication increased. I subsequently miscarried but I don't think it was related to that. Still incredibly stressful. I had the same thing happen one other time and had to call and talk to someone.
3
Doctor
Robert Kiltz
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
6
Clinic
CNY Fertility Center
Syracuse
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
5
8
Age 45
8 IUI
Donor Sperm
PCOS
European
Income $0 - $49K
2nd of 2 Docs
Doesn't Recommend
Neutral
Success w/ Doc Too early to know
I've never spoken with Dr. Kiltz. I have no idea what he's like. I've read that this is common with travel clients who are having remote cycle monitoring. Honestly, I only saw my last RE a handful of times and that was over 8 IUIs and almost 3 years. I was not expecting any hand-holding from an RE from across an international border...He signs your prescriptions and that's about it...I have no idea what the protocol is. I had to repeatedly ask for clarification on amounts, dosages and what the medication was.
They [CNY Fertility Center] will not turn away anyone. This is also a double-edged sword...I went into this knowing they were super busy and not really expecting the kid glove treatment, but I'm still surprised by how little guidance I've had...I'm a travel client, so I've had no face to face contact with anyone from the clinic. I've had a couple of phone conversations with nurses who seem very nice...Not specifically detailing my protocol is frustrating. Saying to just get all these meds and we'll figure it out later? What if I don't use them? They're not exactly sugar pills. They cost a lot of money.
How was your experience with Robert Kiltz at CNY Fertility Center?
I've never spoken with Dr. Kiltz. I have no idea what he's like. I've read that this is common with travel clients who are having remote cycle monitoring. Honestly, I only saw my last RE a handful of times and that was over 8 IUIs and almost 3 years. I was not expecting any hand-holding from an RE from across an international border.
What's one piece of advice would you give a prospective patient of Robert Kiltz at CNY Fertility Center?
If you are a travel client having remote cycle monitoring, do not expect any communication from directly from Dr. Kiltz. He signs your prescriptions and that's about it. If you're having IVF I would imagine you'd see him on the days of retrieval and transfer.
During treatment, were you treated like a number or a human with Robert Kiltz at CNY Fertility Center?
I'm a travel client, so I've had no face to face contact with anyone from the clinic. I've had a couple of phone conversations with nurses who seem very nice.
Describe the protocols Robert Kiltz used in your cycles at CNY Fertility Center and their degree of success.
This is my second RE, second clinic but first time IVF. I sent CNY my medical records and the results of any tests they asked me to take. They sent me a list of medications with little to no information on dosages and format. They just said to get all these meds and call us on your day 1. I have no idea what the protocol is. I had to repeatedly ask for clarification on amounts, dosages and what the medication was. The list I got was as follows: 1. Gonal F 450 x 4 inject 225iu 2. hCG LH supplement (100iu/ml)x1 Inject 20 units subQ 3.Cetrotide .25mg x 6 4.Lupron trigger 4 mg 5.Prednisone 5mg x 60 1 twice daily 6. Prograf 0.5mg x 32 1 twice daily 7. Baby aspirin 81mg x 30 8. Zithromax ZPAK 250mg x 1 9. Cleocin Ovules 100mg box 10. Estrace 2mg x 60 1 twice daily 11. Progesterone in oil 50mg/ml x2 vials. Inject 50 mg IM 12. hCG 10,000iu trigger I guess they are waiting to explain how to take this medication when I call in my day 1? Like I said, this is my first IVF cycle. I had to look up most of these meds to try to figure out what the protocol is. From what I can gather from my own research is the protocol I'm on is a version of a down regulation short protocol.
Describe your experience with the nursing staff at CNY Fertility Center.
I've communicated with several nurses. It's a bit frustrating because you're never sure if the nurse you're speaking to is up to date on all the details. They are always professional and kind but stingy with information. I never get a complete thorough answer to my questions and have repeated myself so many times.
Describe your experience with CNY Fertility Center.
Cost is their number 1 strength and also the reason why everything else suffers. I am completely out of pocket so cost was my primary reason for going with this clinic. They will not turn away anyone. This is also a double-edged sword. They give hope to those who maybe they shouldn't and the volume of clients they see make if feel like you're just a number. I went into this knowing they were super busy and not really expecting the kid glove treatment, but I'm still surprised by how little guidance I've had.
Describe the costs associated with your care under Robert Kiltz at CNY Fertility Center.
Single IVF costs $3900 US Includes retrieval, ICSI, anesthetic, assisted hatching and 1 fresh embryo transfer. Each frozen transfer done within 1 year costs $450 US That's easily a third the cost of any local-to-me clinic. Remote cycle monitoring is $150
What specific things went wrong at CNY Fertility Center?
  • Provided conflicting information
Describe the specific things that went wrong at CNY Fertility Center.
Not specifically detailing my protocol is frustrating. Saying to just get all these meds and we'll figure it out later? What if I don't use them? They're not exactly sugar pills. They cost a lot of money.
5
Doctor
Robert Kiltz
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
CNY Fertility Center
Syracuse
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unsuccessful
9
8
1 IVF
Unexplained
Other
Income $50K - $99K
Only Doc Seen
Strongly Recommends
Neutral
Unsuccessful
We met Dr Kiltz once during the entire cycle and that was a random encounter while waiting for an ultrasound. The conversation was all about what the keto diet is and he certainly has super strong opinions on that. After the cycle and no seemingly viable embryo, I was expecting Dr Kiltz or someone from the office to call me to discuss the PGS results and potential options but nobody called us. I called the office and asked for Dr Kiltz's phone number
The clinic [CNY Fertility] is super busy and that means that I met a different nurse each time I went in and a different nurse responded to emails I wrote. A couple of times, that meant that the entire email thread wasn't read and that caused some miscommunication.... Super busy place and that's probably what makes it more affordable than other clinics. The cost of several things here, except IVF, might be close to what they might be elsewhere, especially if they are not in-house items
How was your experience with Robert Kiltz at CNY Fertility Center?
We met Dr Kiltz once during the entire cycle and that was a random encounter while waiting for an ultrasound. The conversation was all about what the keto diet is and he certainly has super strong opinions on that. After the cycle and no seemingly viable embryo, I was expecting Dr Kiltz or someone from the office to call me to discuss the PGS results and potential options but nobody called us. I called the office and asked for Dr Kiltz's phone number (something I'd learned on FertilityIQ) and texted him asking him to call me back. He was pretty responsive and we talked on the phone a couple of days after the initial text message. During the conversation, I was hoping he would help me figure out what might be the next best thing to do but he mostly cited stats and said making the decision about what to do next was my call. While I appreciate that, I would've liked a little bit of guidance in the decision making process given that he's the experienced expert. I've already read plenty research papers and looked up stats on FertilityIQ and elsewhere! The final decision, of course, would've been mine. Those are the only two times I've talked to him in person and the rest of my interactions have been over text. He is very responsive over text though sometimes his one word responses might be a little tricky to decipher. I still appreciate him making himself available outside of the portal and clinic and he has been super supportive and with me through my most recent pregnancy and miscarriage.
What's one piece of advice would you give a prospective patient of Robert Kiltz at CNY Fertility Center?
Do your research. Read through all the relevant courses on FertilityIQ and go in with specific questions you want answered that you couldn't get answered elsewhere. There is a lot of information on the CNY website as well, especially if you are already going through the IVF process there and want to consider options like donor eggs/sperm, surrogacy etc.
During treatment, were you treated like a number or a human with Robert Kiltz at CNY Fertility Center?
The clinic is super busy and that means that I met a different nurse each time I went in and a different nurse responded to emails I wrote. A couple of times, that meant that the entire email thread wasn't read and that caused some miscommunication. The online system (portal) doesn't let you 'reply' to an email - you need to write a new message each time and that is a bit painful because you need to reference the content of the previous email to make sure the context is clear to whoever responds next. Overall, though, I thought the nurses took good care of me and continue to do so and treated me like a person. From what I read on FertilityIQ after my treatment was that I could've asked for the same nurse each time! I once asked that a particular nurse not do my ultrasound and that request was respected. Since my most recent miscarriage, I've been in communication with the nurses to keep up with dropping HCG labs and ultrasounds especially since I've moved to a new city and don't yet have an local OB. The nurses and Dr. Kiltz have been super responsive. I found Dr Kiltz's phone number on the CNY website and I've been talking to him throughout the process from embryo transfer to miscarriage to D&C to post D&C complications to future directions and he has been amazingly supportive.
Describe the protocols Robert Kiltz used in your cycles at CNY Fertility Center and their degree of success.
My first consultation was with a nurse and she set the treatment protocol. From my point of view, there was no input from Dr Kiltz regarding anything though I have no idea what goes on in the background. I asked to see the nurse who designed my protocol during one of my monitoring sessions but was told she is unavailable and I didn't ask again. I think my first consultation would've been with a doctor had I waited 8+ months for a phone consultation appointment. I went with the onsite nurse consultation as I got an appointment within 4 months which then got moved up by a couple of months as a slot opened up.
Describe your experience with the nursing staff at CNY Fertility Center.
Overall, I believe the nurses run the place and they are doing a pretty good job. Most of them seem to have a good bit of experience and are understanding and accommodating. I'm a bit less enthusiastic about the embryology team as some of them seem to have less than a year's worth of experience with no background in anything bio related. This is another thing I learned on FertilityIQ - to look for the nurses and other people on LinkedIn to get a sense of their education and experience. The nurses could've been more pro-active with changing my estrogen dosage based on monitoring results (blood and ultrasound). They didn't do it until I asked for it and one of the doctors suggested they increase my estrace dosage, which happened after many expensive monitoring visits. If you don't see your lining start to get thicker in 10-12 days, take charge and ask the nurses to review your protocol with a doctor and change it accordingly. I spent a frustrating month going for blood work and ultrasounds and not seeing much change. The whole process could've been faster and cheaper had I asked to get a doc involved early enough.
Describe your experience with CNY Fertility Center.
Super busy place and that's probably what makes it more affordable than other clinics. The cost of several things here, except IVF, might be close to what they might be elsewhere, especially if they are not in-house items, for example, medicines (third party pharmacy cost), PGS (third party diagnostic cost) etc. That being said, the difference in IVF cost here and other places is HUGE making it an easy win over other places. Low cost does not translate into poor care. You just have to be well informed (FertilityIQ can help) and take charge of the process (communicate with the nurses). If you want a dedicated care team, want to see a doctor on each visit, and want the clinic to be initiating a lot of conversations with you instead of you having to call/email them for information constantly, this may not be the place for you.
Describe the costs associated with your care under Robert Kiltz at CNY Fertility Center.
For retrieval: 2600 (medicines) + 4600 (IVF + biopsy) + 1235 (monitoring in Syracuse and once in a different state) + 2100 (PGS) + travel and lodging costs for the initial consultation and the IVF cycle + some cost for tests done right after consultation. For transfer: Lining prep medicines (don't remember exact number but likely under 250 as estrace and progesterone aren't as pricy as the retrieval meds) + monitoring (out of town so about 2000 because I was asked to go many times) + embryo transfer cost (varies if its part of IVF cycle or not) + travel and lodging costs for the embryo transfer + acupuncture cost ($70 for 2 sessions or 1, I don't remember) if you choose to do it before and after transfer.
Describe Robert Kiltz's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CNY Fertility Center.
I didn't ask what the doctor's preference was. I went with my own idea about how many I wanted to transfer and nobody was opposed to it.
9
Doctor
Robert Kiltz
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
CNY Fertility Center
Syracuse
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
9
10
Age 44
Diminished Ovarian Reserve
European
Income $50K - $99K
Consultant
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
During the consultation phase of the IVF process, my brain was overwhelmed by information and questions. He [Dr. Kiltz] made me feel calm and supported as we decided together on what was best for me. I was seeking an individualized experience and so far he has made the time to give me confidence in the plan. He not only discussed the medical side of the process with me, he also discussed lifestyle and perspective.
To work with this clinic [CNY Fertility], you have to be on top of your stuff. If you are looking for hand holding and a passive approach to your care, I wouldn’t recommend this clinic for you. If you have a strong voice and have done your research, I think this is a great fit! They support the approach you feel best about while giving their guidance and opinions as well.... 4K for egg retrieval cycle with fresh transfer
How was your experience with Robert Kiltz at CNY Fertility Center?
During the consultation phase of the IVF process, my brain was overwhelmed by information and questions. He made me feel calm and supported as we decided together on what was best for me. I was seeking an individualized experience and so far he has made the time to give me confidence in the plan. He not only discussed the medical side of the process with me, he also discussed lifestyle and perspective.
What's one piece of advice would you give a prospective patient of Robert Kiltz at CNY Fertility Center?
He is a doctor in high demand, so do not expect him to reach out to you. However, if you have questions or concerns, you can expect him to respond quickly and with compassion.
During treatment, were you treated like a number or a human with Robert Kiltz at CNY Fertility Center?
I was feeling anxious about the protocol plan and the nurses weren’t aligned to what was agreed to on the phone with the doctor. I texted him about my concerns and frustrations early on a Saturday morning. I did not ask him to call me that day, nor did I expect an immediate response. He called me immediately! He listened and spoke with me about life and the stresses of this process like he was my friend.
Describe the protocols Robert Kiltz used in your cycles at CNY Fertility Center and their degree of success.
His approach is 300 Gonal/Foll and 150 MEN to start. This is my first IVF cycle, so he made an insightful statement that gave me much needed perspective: “We have to shoot before we aim sometimes.” We don’t know how I’ll respond to the medications so we have to start with what we think will be best and adjust as we learn how my body responds. I came to him with studies about Early Egg Retrieval and protocols other REs were using for women my age and he was not only open to discussing them, he said he would go with whatever approach I felt best about. He said a moderate approach seems like a good start because even though I’m 44, I have normal AMH and low to normal AFC (7). He also addressed my concerns about endometriosis and the abdominal inflammation in my body by putting me on LDN and HGH to start. I will write about the results I’m a couple of weeks when we see how many eggs we retrieve and fertilize.
Describe your experience with the nursing staff at CNY Fertility Center.
They are extremely busy and difficult to get in touch with. Done have been overly helpful, while others have made me feel like an inconvenience.
Describe your experience with CNY Fertility Center.
To work with this clinic, you have to be on top of your stuff. If you are looking for hand holding and a passive approach to your care, I wouldn’t recommend this clinic for you. If you have a strong voice and have done your research, I think this is a great fit! They support the approach you feel best about while giving their guidance and opinions as well.
Describe the costs associated with your care under Robert Kiltz at CNY Fertility Center.
4K for egg retrieval cycle with fresh transfer (if you wanted that), ICSI, and assisted hatching (laser). $450 per frozen transfer.
Describe Robert Kiltz's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CNY Fertility Center.
I was relieved that he follows the most relevant and up to date studies for women my age. He is supportive and encouraging about multiple embryo transfers for my age and situation.
What specific things went wrong at CNY Fertility Center?
  • Failed to inform you of changes in protocol
  • Provided conflicting information
Describe the specific things that went wrong at CNY Fertility Center.
They have new doctors and overloaded nurses because they are becoming so popular. I had a long and informative consult with a newer doctor, but he did not follow through with what was agreed to on the call (I.e., stat prescriptions and follow up answers to important questions). The nurses did their best to help though!
9
Doctor
Robert Kiltz
Humanity
Communication
Trustworthiness
Compassion
Explained risks
10
Clinic
CNY Fertility Center
Syracuse
Scheduling
Billing Department
Nursing Staff
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unsuccessful
3
2
Age 33
1 IUI
1 IVF
European
Income $50K - $99K
Nurse or HC Services
2nd of 2 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
I do not care for Dr Kiltz’s manner. I had several concerns about my cycle, including meds and protocol. He completely dismissed my concerns and pushed keto heavily, explaining any negative outcome away with my diet. He is not very active in care, it is managed almost entirely by nurses. I didnt get to speak to a doctor until ER. I saw him at transfer, and made an appointment for follow up.... My tsh was not checked until transfer day, and was elevated.
The cost of this clinic [CNY] is low, which is one of the only redeeming qualities. However, keep in mind that testing, monitoring, and travel add up. I spent about $10,000 for ivf and fresh transfer and it ended in a chemical pregnancy, possibly due to the clinics incompetence. It’s not cheaper if you have to do it several times due to their errors.... Care is completely coordinated by travel nurses. I given conflicting information by different nurses on several occasions. They can be difficult to communicate with. The nurses in the facility were caring and efficient.
How was your experience with Robert Kiltz at CNY Fertility Center?
I do not care for Dr Kiltz’s manner. I had several concerns about my cycle, including meds and protocol. He completely dismissed my concerns and pushed keto heavily, explaining any negative outcome away with my diet. He is not very active in care, it is managed almost entirely by nurses. I didnt get to speak to a doctor until ER. I saw him at transfer, and made an appointment for follow up.
What's one piece of advice would you give a prospective patient of Robert Kiltz at CNY Fertility Center?
Be sure to know exactly what you are doing. You need to know your meds, and what is best for you. You need to know your labs, when they should be done, what the expected values are, and what to request if they are not within limits. No one is going to help you through this process.
During treatment, were you treated like a number or a human with Robert Kiltz at CNY Fertility Center?
This is a very busy clinic. Genetic protocols are given. My requests for specific medications were denied without explanation. You almost never get to speak to a doctor. I didn’t get to talk to one until I was being prepped for ER.
Describe the protocols Robert Kiltz used in your cycles at CNY Fertility Center and their degree of success.
I stimmed with 300 gonal f and 10 hCG/lh. I requested to prime with hgh as I was concerned about egg quality and was denied. I ended up with fair/poor 3 day embryos. I was encouraged to do a fresh transfer. My tsh was not checked until transfer day, and was elevated. By the time I knew, the embryos were already in me. Elevated tsh can cause chemicals and miscarriages. My cycle ended in a chemical.
Describe your experience with the nursing staff at CNY Fertility Center.
Care is completely coordinated by travel nurses. I given conflicting information by different nurses on several occasions. They can be difficult to communicate with. The nurses in the facility were caring and efficient.
Describe your experience with CNY Fertility Center.
The clinic is very cost effective. I would only recommend them if it is all you can afford and your last choice. Care is coordinated almost entirely by nursing and they make frequent mistakes. It’s not cheaper if you have to repeat cycles due to their errors. You will see people say “you have to advocate for yourself.” That means know the meds, which are right for you, labs, values, treatments etc. Dr Kiltz believes that keto is the answer to everything and if anything goes wrong in the cycle, diet is blamed. Use caution.
Describe the costs associated with your care under Robert Kiltz at CNY Fertility Center.
The cost of this clinic is low, which is one of the only redeeming qualities. However, keep in mind that testing, monitoring, and travel add up. I spent about $10,000 for ivf and fresh transfer and it ended in a chemical pregnancy, possibly due to the clinics incompetence. It’s not cheaper if you have to do it several times due to their errors.
Describe Robert Kiltz's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CNY Fertility Center.
CNY does not usually allow multiple embryos transferred. Because mine were fair to poor and 3 day, I was allowed to transfer two.
What specific things went wrong at CNY Fertility Center?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Failed to call with results
  • Failed to order appropriate test
  • Lost results
  • Provided conflicting information
  • Failed to convey critical information
  • Failed to consider drug intolerance
Describe the specific things that went wrong at CNY Fertility Center.
I was not happy with the protocol I was given. I requested to prime with hgh as I was concerned with egg quality, which was denied. I do not have pcos and was not in danger of going into ohss, yet was triggered with lupron, which should only be considered for when ohss is imminent because it can be so bad for egg quality. I ended up with fair to poor 3 day embryos and a fresh transfer was recommended. My tsh was not tested until transfer day, and had been elevated by stims. My transfer resulted in a chemical.
3
Doctor
Robert Kiltz
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
2
Clinic
CNY Fertility Center
Syracuse
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
LGBTQ
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2018, Unsuccessful
5
7
Age 32 - 34
8 IUI
2 IVF
Donor Sperm
Unexplained
European
Income $50K - $99K
2nd of 3 Docs
LGBTQ
Doesn't Recommend
Neutral
Unsuccessful
Dr. Kiltz is a very kind and compassionate man. He did well explaining the what to expect for our first IVF cycle. When that failed he wanted us to just do another try. We had refused to do so without making some kind of changes...stayed 2 weeks in NY to be monitored at CNY. All of this was at his request...asked for answers and none were given.
The [CNY Fertility Center] clinic is beautiful and relaxing. The doctors are kind but you won't get much time with them. The nurses in the clinic were great but the travel nurses were not...If you are a travel patient be prepared to advocate for yourself...They try to make one standard protocol for every patient and we don't all fit into it...provide affordable IVF but don't expect to get personal care.
How was your experience with Robert Kiltz at CNY Fertility Center?
Dr. Kiltz is a very kind and compassionate man. He did well explaining the what to expect for our first IVF cycle. When that failed he wanted us to just do another try. We had refused to do so without making some kind of changes. For the second cycle I did keto, even though I was vegetarian, I took really expensive meds to prime, I did a 3day freeze, I even stayed 2 weeks in NY to be monitored at CNY. All of this was at his request. The 2nd second was almost identical to the first. We asked for answers and none were given.
What's one piece of advice would you give a prospective patient of Robert Kiltz at CNY Fertility Center?
Be prepared to advocate for yourself.
During treatment, were you treated like a number or a human with Robert Kiltz at CNY Fertility Center?
In person you are treated like a human but as a travel patient doing everything over the phone you feel like a number. They try to make everyone fit in a certain protocol and when you don't they give conflicting information. It is very clear they do not read your chart before giving answers. They give the standard answer and hope it applies.
Describe the protocols Robert Kiltz used in your cycles at CNY Fertility Center and their degree of success.
The first protocol was pretty standard for CNY. I did metformin, gonal-f, estrogen, progesterone, a trigger shot, etc. I did a day 5 fresh transfer with our only 2 remaining embryos. Both implanted but one was ectopic and the other we miscarried. The second cycle we added HGH for priming. I did Keto at Dr. Kiltz request. We hoped to have better quality eggs. We did a day 3 frozen transfer as I was hyperstimulated and couldn't do a fresh transfer. I had 3 failed transfers. I had high number of eggs retrieved for both cycles but when it came down to the transfer we hardly had anything left and the quality wasn't great.
Describe your experience with the nursing staff at CNY Fertility Center.
The nurses in the clinic were great but the travel nurses were not. They wouldn't even look at your chart. They would give answers/directions that didn't make sense. For our first IVF cycle both of our embryos implanted but we didn't know it as one was ectopic it. For our very scan at 5 weeks we were so excited to finally be pregnant. They called and told me to have a d&c but they wouldn't explain why. They never once indicated that I might have an ectopic pregnancy as well as the one in utero. I didn't know anything until the ectopic ruptured and almost cost me my life. The travel nurses don't care to answer your questions. They just want to get you off the phone and move on the next patient.
Describe your experience with CNY Fertility Center.
The clinic is beautiful and relaxing. The doctors are kind but you won't get much time with them. If you are a travel patient be prepared to advocate for yourself. Make sure you write down everything and question anything that doesn't sound right. They have done a great job to provide affordable IVF but don't expect to get personal care. They try to make one standard protocol for every patient and we don't all fit into it. I personally believe they have taken on more patients than they can really handle. Dealing with the travel nurses is very frustrating/stressful. Stay in NY for the monitoring if possible.
Describe the costs associated with your care under Robert Kiltz at CNY Fertility Center.
Retrieval and transfer was $3,900 but monitoring varied. At home monitoring ran us about $4,000. Monitoring at the clinic was $850 but had to pay hotel costs for 2-3 weeks. Medications ran between $3,000-4,000 per cycle. We also had cost of travel such as renting a car, gas, and food.
Describe Robert Kiltz's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CNY Fertility Center.
For the first cycle we transferred both as we didn't have a choice. For the second we transferred 2 embroys for all 3 transfers at our request.
What specific things went wrong at CNY Fertility Center?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at CNY Fertility Center.
As stated before they wanted a d&c with no explanation as to why. They gave no indication of an ectopic. This resulted in a rupture that became fatal. The nurses didn't return calls at times. They didn't know what medications I was taking. I was told to take a pregnancy test way too early, etc.
5
Doctor
Robert Kiltz
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
7
Clinic
CNY Fertility Center
Syracuse
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unknown Success
7
7
Age 29
2 IVF
Male Factor
European
Income $0 - $49K
Teacher
2nd of 2 Docs
Neutral
Neutral
Success w/ Doc Too early to know
He [Dr. Kiltz] went out of his way to talk to us and make us feel comfortable and welcomed at CNY... called my husband personally and set up a new plan for us when our cycle did not work. He changed my meds and had us freeze our embryos on day 3. He answered all of our questions and was very helpful...They did a sperm extraction on my husband and ICSI. They decided to freeze our embryos on day 3. They froze 4 embryos. One is rated good and 3 are rated fair. We did not transfer them yet.
You have to be you’re on advocate when it comes to CNY. There are not enough nurses for the amount of patients and you need to fight sometimes to get your questions answered...Brenley was amazing! She took the time to answer any questions we had and was always willing to talk. She was the only nurse there that didn’t rush when I talked to her...It’s very affordable, but we did have one issue where they misquoted a procedure for my husband and now are making him pay the new price.
How was your experience with Robert Kiltz at CNY Fertility Center?
Dr. Kiltz called my husband personally and set up a new plan for us when our cycle did not work. He changed my meds and had us freeze our embryos on day 3. He answered all of our questions and was very helpful.
What's one piece of advice would you give a prospective patient of Robert Kiltz at CNY Fertility Center?
You have to be you’re on advocate when it comes to CNY. There are not enough nurses for the amount of patients and you need to fight sometimes to get your questions answered.
During treatment, were you treated like a number or a human with Robert Kiltz at CNY Fertility Center?
He went out of his way to talk to us and make us feel comfortable and welcomed at CNY.
Describe the protocols Robert Kiltz used in your cycles at CNY Fertility Center and their degree of success.
The first cycle we used Menopur and Follistim. My husband gave a fresh sperm sample and we used ICSI. We only had one embryo survive to day 5. We did a 5 day fresh transfer and it did not work. The second time, Dr. Kiltz put me on Menopur only. They did a sperm extraction on my husband and ICSI. They decided to freeze our embryos on day 3. They froze 4 embryos. One is rated good and 3 are rated fair. We did not transfer them yet.
Describe your experience with your nurse at CNY Fertility Center. (Assigned nurse: Brenley)
Brenley was amazing! She took the time to answer any questions we had and was always willing to talk. She was the only nurse there that didn’t rush when I talked to her.
Describe your experience with CNY Fertility Center.
The price is definitely a strength of CNY. We wouldn’t be able to afford IVF if it wasn’t for the price. The atmosphere of CNY is great too. It’s so relaxing and the staff work hard to make you feel comfortable and relaxed. One negative thing is there are so many patients and not enough nurses. You truly have to be you’re own advocate and call multiple times to get someone to answer you.
Describe the costs associated with your care under Robert Kiltz at CNY Fertility Center.
It’s very affordable, but we did have one issue where they misquoted a procedure for my husband and now are making him pay the new price.
Describe Robert Kiltz's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CNY Fertility Center.
Dr. Kiltz suggested one embryo for our fresh day 5 transfer and 2 embryos for our frozen day 3 transfer.
What specific things went wrong at CNY Fertility Center?
  • Failed to call in prescriptions to pharmacy
  • Provided conflicting information
Describe the specific things that went wrong at CNY Fertility Center.
The nurses were supposed to call in a prescription for my husband and never did. He had to call multiple times to finally get it called in. The financial team also misquoted him for the price of his sperm extraction.
7
Doctor
Robert Kiltz
Humanity
Communication
Frequency Seen
Compassion
Explained risks
Adaptability
7
Clinic
CNY Fertility Center
Syracuse
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2021 - 2022, Unknown Success
10
10
Age 33 - 34
IUI
3 IVF
Diminished Ovarian Reserve
Endometriosis
Tubal Blockage
Immunological
Latinx
Income $50K - $99K
3rd of 3 Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
He [Dr. Kiltz] is open to self avocation of the patient and practices what he preaches. You can also tell that he really loves what he does and helping his patients to make families is his passion...Dr. Kiltz counseled us on diet which I believe was the game changer for us. He definitely preached the BEBBI diet (Carnivore diet) and I am now a full believer in it....
I absolutely love [CNY Fertility Center] and every staff member there. I have been treated at three of CNY's locations (Atlanta, Colorado and Syracuse)...The nursing staff has been wonderful. I really appreciate their 24 hr nursing line and always getting back to me. The only downside is that everyone has their own way of handling protocols and I sometimes get confused when I get different instructions from different nurses.
How was your experience with Robert Kiltz at CNY Fertility Center?
I had a consult with Dr. Kiltz after my third failed IVF transfer at the CNY Colorado location. I reached out to him desperate and seeking further help. Dr. Kiltz was very kind and compassionate and showed us that he cared about our situation. Dr. Kiltz counseled us on diet which I believe was the game changer for us. He definitely preached the BEBBI diet (Carnivore diet) and I am now a full believer in it. I followed all of his suggestions and recommendations and within the first 60 days my eczema completely healed, bloating and menstural cramps went away, depression disappeared and my labs came back in the appropriate ranges for the first time in 5 years (Vitamin D, Vitamin B and Neutrophilis) they all ran below normal rages before this. Dr. Kiltz in my opinion, is the perfect example of what a practicing physician should be. He is kind, compassionate, understanding, humble, open to self avocation, and is always open to learning and educating himself. It is easy to see that he absolutely loves what he does.
What's one piece of advice would you give a prospective patient of Robert Kiltz at CNY Fertility Center?
Follow his recommendations.
During treatment, were you treated like a number or a human with Robert Kiltz at CNY Fertility Center?
Dr. Kiltz really cares about his patients more than any doctor I have ever treated with. He is the perfect example in my opinion of how a practicing doctor should be. He is open to self avocation of the patient and practices what he preaches. You can also tell that he really loves what he does and helping his patients to make families is his passion. I have treated at three CNY facilities in the past two years and have been treated very well by Dr. Magarelli, Dr. Fink and NP Jana Cashen as well. I recommend CNY to anyone seeking Reproductive Assistance.
Describe the protocols Robert Kiltz used in your cycles at CNY Fertility Center and their degree of success.
We did a Lupron flare protocol this cycle. Which was milder than the other cycles and known to produce fewer follicles but higher quality eggs. I am currently in the middle of this treatment cycle. My previous cycles with CNY Colorado were much more aggressive and only yielded 6 eggs each time due to my Low AMH. each time yielded 4 beautiful embryos of the 6 eggs.
Describe your experience with the nursing staff at CNY Fertility Center.
The nursing staff has been wonderful. I really appreciate their 24 hr nursing line and always getting back to me. The only downside is that everyone has their own way of handling protocols and I sometimes get confused when I get different instructions from different nurses. Either way I have been taken care of pretty well overall and appreciate the CNY nursing staff.
Describe your experience with CNY Fertility Center.
I absolutely love CNY and every staff member there. I have been treated at three of CNY's locations (Atlanta, Colorado and Syracuse). My husband and I are blessed to be in their care they treat us like human beings and are absolutely caring and compassionate. The best thing we ever did was switch from our local clinic in FL and travel to CNY for treatment. If you are looking for affordable and compassionate treatment then CNY is the place I recommend.
Describe the costs associated with your care under Robert Kiltz at CNY Fertility Center.
CNY is 1/3 of the cost in the nation! The chance of growing our family would not have been possible for us if CNY did not exist.
Describe Robert Kiltz's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CNY Fertility Center.
A single embryo transfer is recommended because it gives the embryo the best chance of survival. They do however allow two embryo transfer in certain circumstances.
10
Doctor
Robert Kiltz
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
CNY Fertility Center
Syracuse
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2021 - 2022, Unsuccessful
2
0
Age 27 - 28
5 IUI
2 IVF
Diminished Ovarian Reserve
Endometriosis
Poor Egg Quality
Other
Income $100K - $199K
Nurse or HC Services
2nd of 3 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
I liked Dr. Kiltzs' bedside manner, the guy prayed with us after our transfer. However, all he cared about was us doing his carnivore diet. He told us if we eat veggies and fruits we would turn into them? And everything we know about science is wrong...Be prepared to talk about his keto/carnivore diet, that's all he seems like he wants to talk about.
I felt like a number while a patient at CNY because I had someone different to talk to about my questions every time. We waited for 2.5 hours before he was able to get me back for our frozen embryo transfer. My transfer was at 1030am and we transfer right before 1pm. It was very rushed and he seemed flustered.
How was your experience with Robert Kiltz at CNY Fertility Center?
I liked Dr. Kiltzs' bedside manner, the guy prayed with us after our transfer. However, all he cared about was us doing his carnivore diet. He told us if we eat veggies and fruits we would turn into them? And everything we know about science is wrong. He asked if I was on DHEA and I told him I was but my level was super high, I asked if I should start it back up and he went on a tangent about how he's being sued by the "creator" of DHEA and never answered my question.
What's one piece of advice would you give a prospective patient of Robert Kiltz at CNY Fertility Center?
Be prepared to talk about his keto/carnivore diet, that's all he seems like he wants to talk about.
During treatment, were you treated like a number or a human with Robert Kiltz at CNY Fertility Center?
I felt like a number while a patient at CNY because I had someone different to talk to about my questions every time. We waited for 2.5 hours before he was able to get me back for our frozen embryo transfer. My transfer was at 1030am and we transfer right before 1pm. It was very rushed and he seemed flustered.
Describe the protocols Robert Kiltz used in your cycles at CNY Fertility Center and their degree of success.
We used 3oo gonal-f and 75 menopur. We did a dual trigger with lupron and pregnyl. Cetrotide started stims day 4. We don't know the reasoning behind it, one of the NP's came up with the protocol but didn't ever tell me why this would be the best approach. We only got 1 embryo.
Describe your experience with the nursing staff at CNY Fertility Center.
You talk to someone different every time. When messaging in the patient portal, you have to create a new message every time, you cannot reply all. That is super frustrating considering you don't know who is going to answer your next reply to a previous question.
Describe your experience with CNY Fertility Center.
They're understaffed and too busy to truly accommodate everyone. The benefit for CNY is the price, other than that, you don't really have a great relationship with the staff. They do get back to you pretty quickly while going through a cycle.
Describe the costs associated with your care under Robert Kiltz at CNY Fertility Center.
Total for IVF with fresh transfer and storage fee in one was about 4,000. We had a 5% discount for military. Our frozen transfer was an extra $700(with military discount).
What specific things went wrong at CNY Fertility Center?
  • Provided conflicting information
Describe the specific things that went wrong at CNY Fertility Center.
When the nurse called to tell me my quant was negative, she asked if we wanted to go into another transfer...we only had that one embryo so it stung extra that she didn't even know my results well enough to be able to give me the appropriate consideration when discussing our next steps.
2
Doctor
Robert Kiltz
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
0
Clinic
CNY Fertility Center
Syracuse
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2021, Unsuccessful
0
0
Age 43
1 IVF
South Asian
Income $0 - $49K
3rd of 3 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
I saw Dr. Kiltz again at the time of transfer. I can't tell you how insensitive he was at that time...he didn't look thru my file even once. His first question was, is this your first transfer, I said no, this is my second. Then he asked, what happened to my first, for which I said, it was unsuccessful. Then he asked why was it unsuccessful, I didn't have any answer for that. Then he asked, what was the reason for my infertility, I again said i don't know....
They [nurses at CNY Fertility Center] are efficient, and knew what they were doing...they were friendly, but no warmth at all...the nurses who saw me were never the same during the visits, which made me wonder if they really know my case or not. And during both my unsuccessful IVF procedures, the nurse who called me, was so insensitive, she right away asked what are my future plans, whether i intend to do another transfer, even before i could digest the news of negative pregnancy test...
How was your experience with Robert Kiltz at CNY Fertility Center?
I was referred to this clinic by a friend who had two successful pregnancies with CNY. I first saw Dr. Kiltz during my egg retrieval in the Syracuse clinic and he was friendly and reassuring at that time. I was full of hope and he didn't mention anything about the next steps or anything. It was explained by the nurses I saw during my next review at the Rochester clinic. My transfer was again done by Dr. Kiltz and I didn't have any concerns at that time about the success of the procedure. In fact, I was too positive that nothing could go wrong. No one told me about how low the chances of successful IVFs could be; that only less than 5% of IVF became successful. So, when the call came saying that my pregnancy test was negative, I was devastated. I wasn't told what went wrong. It took me weeks to get over it and prepare for the next cycle. The procedure was easier than the first. I saw Dr. Kiltz again at the time of transfer. I can't tell you how insensitive he was at that time. First of all, he had no idea about his patient, meaning he didn't look thru my file even once. His first question was, is this your first transfer, I said no, this is my second. Then he asked, what happened to my first, for which I said, it was unsuccessful. Then he asked why was it unsuccessful, I didn't have any answer for that. Then he asked, what was the reason for my infertility, I again said i don't know. He then asked how young i was, to which I said Im 43. He gave me a curious look and asked, if these are my own eggs or donor eggs, I said my own. He then went on about the miracles of keto diet, which he didn't ask me to follow during both my cycles. He said it would help with inflammation, which i didn't know. By then my confidence was low about the transfer, about the quality of my ovum and embryos and the entire success of the process. I was shattered and couldn't hold tears. I really don't know if doctors, especially ones who specialise in fields as this could be so insensitive. I was completely stressed out during the entire period and it didnt come as a shock when they called up to report my unsuccessful pregnancy results.
What's one piece of advice would you give a prospective patient of Robert Kiltz at CNY Fertility Center?
Don't expect much.
During treatment, were you treated like a number or a human with Robert Kiltz at CNY Fertility Center?
I was being seen by the nurses/nurse-practitioners at the Rochester branch of CNY Fertility. Sure, they were friendly, but no warmth at all. It's just a routine job for them. For patients like me, who are at the fag-end of fertility, we need a little bit of compassion and reassurance, which was lacking most of the time i went there. And, the nurses who saw me were never the same during the visits, which made me wonder if they really know my case or not. And during both my unsuccessful IVF procedures, the nurse who called me, was so insensitive, she right away asked what are my future plans, whether i intend to do another transfer, even before i could digest the news of negative pregnancy test. who would do that? I felt like they just wanted to move on to the next task, and no concern for the patient's feeling was given any gravity at all.
Describe your experience with the nursing staff at CNY Fertility Center.
They are efficient, and knew what they were doing. Sometimes the waiting time for scan was more than 30-40 minutes, but mostly it was under 15 minutes. They explained the medication procedures in detail and was prompt to provide me with a substitute vial of an injection from the clinic stock, since the medicine vial i got from the pharmacy was leaking. I replaced it, but their pro-active action helped me with continuing the cycle without any breaks.
Describe your experience with CNY Fertility Center.
It doesn't feel like a clinic, the ambience is more homely. Waiting time is under 15 minutes most of the times, but there were times when I had to wait for 40 minutes for a scan. The cover protocols are followed strictly and the nurses are efficient. they don't call up with an explanation for your blood tests or anything, nor will they prep you for what to expect.
Describe the costs associated with your care under Robert Kiltz at CNY Fertility Center.
I was under the impression that our insurance covered the entire procedure associated with IVF. We didn't know that assisted hatching was not covered in this and the financial team failed to inform us as well.we received a bill for both transfers and we are still clueless about it.
Describe Robert Kiltz's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CNY Fertility Center.
I was advised y Dr. Kiltz that because of my age, its wise to do multiple embryo transfer. Hence, for both my cycles, I transferred two embryos each.
What specific things went wrong at CNY Fertility Center?
  • Failed to call with results
Describe the specific things that went wrong at CNY Fertility Center.
I would have expected someone from the clinic to let me know what went wrong with my failed IVFs. It was such an emotional and physically traumatic journey, its a courtesy that i think they should follow.
0
Doctor
Robert Kiltz
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
0
Clinic
CNY Fertility Center
Syracuse
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2021, Successful
10
10
Age 39
1 Egg Freezing
IVF
Donor Sperm
PCOS
European
Income $100K - $199K
Doctor
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
Although I only met Dr. Klitz once, at the embryo transfer, he had such a calming and affirming way about him. He was personable and approachable, honored how special the occasion was, and had just a lovely way about him. Certainly feels that he is attending to more than just the medical aspect of fertility, that he cares about the holistic experience of what it means to conceive life...
All of the nursing staff [at CNY Fertility Center] were top-notch. They all were aware of my chart and details, were compassionate and accessible, and they personalized the experience. I did not feel like a number whatsoever, but someone they were invested in. During my times of anxiety or not knowing if things were going well, they were honest yet reassuring and available to hear me out and answer any concerns or questions I had...
How was your experience with Robert Kiltz at CNY Fertility Center?
Although I only met Dr. Klitz once, at the embryo transfer, he had such a calming and affirming way about him. He was personable and approachable, honored how special the occasion was, and had just a lovely way about him. Certainly feels that he is attending to more than just the medical aspect of fertility, that he cares about the holistic experience of what it means to conceive life.
During treatment, were you treated like a number or a human with Robert Kiltz at CNY Fertility Center?
Coming from NYC from earlier in the process, it was a welcome change to be working with CNY. All of the nurses were warm and friendly, they all took the time to answer my questions thoroughly, they all read through my chart before appointments and remembered my name and circumstances. I felt like this was a highly personalized experience. During the actual transfer, Dr. Klitz was warm and personable, and he had a gentle and encouraging way about him where I felt totally taken care of and respected. There were a few gestures he made that felt truly humane.
Describe your experience with your nurse at CNY Fertility Center. (Assigned nurse: Catherine Falcon)
All of the nursing staff were top-notch. They all were aware of my chart and details, were compassionate and accessible, and they personalized the experience. I did not feel like a number whatsoever, but someone they were invested in. During my times of anxiety or not knowing if things were going well, they were honest yet reassuring and available to hear me out and answer any concerns or questions I had.
Describe your experience with CNY Fertility Center.
I did all of my monitoring appointments at the Rochester location, which is a lovely and calming space that in pre-COVID times looks like it could have been a spa. Because of COVID there weren't any massage, acupuncture, yoga, or other in-person offerings. I felt comfortable and calmed by the environment. I felt they had good COVID precautions in place. The only weakness of this entire experience is that is it hard to communicate/get a hold of someone on the phone. Again, I don't know how much is COVID-related, but it would have been nice to have a phone number to call and connect with someone without always having to either use the messaging feature on the patient portal and wait a bit for a (non-urgent) response, or leaving a message on billing or another extension and then have to be available when they call back in order to avoid drawn-out phone tag. They WERE accessible if there was an urgent concern through a dedicated on-call nurse's line, so that felt good.
Describe the costs associated with your care under Robert Kiltz at CNY Fertility Center.
I had already frozen my eggs, so for the thaw, embryo creation with donor sperm and transfer was about $3800, receiving the eggs from the other fertility clinic was $150, and my monitoring appointments (some of which were covered by insurance) were in total about $800.
10
Doctor
Robert Kiltz
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
CNY Fertility Center
Syracuse
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Successful
10
10
Age 31 - 32
1 IUI
1 IVF
PCOS
Tubal Blockage
Other
Income $50K - $99K
Nurse or HC Services
1st of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
He [Dr. Kiltz] was so friendly and outgoing. He made me and my husband very comfortable during our retrieval. He did two of my transfers and always made me laugh during them. He made sure all of our questions were always answered and we never left confused or questioning the next steps...Our retrieval protocol was very basic I believe. We did ten days of stims with ultrasound every few days. We triggered with Ovidrel and did our retrieval and fresh transfer...
The entire clinic [CNY Fertility Center] was amazing. They were there for me every step of the way. I miscarried my first transfer and they always checked on me to see how I was doing. His nurse practitioner called me from home during her own health crisis to make sure my protocol was correct for our next transfers to get the best possible outcome...Any questions I had they were quick to get back to me. If I ever had any problems they would bring me right in to get looked at...
How was your experience with Robert Kiltz at CNY Fertility Center?
He was so friendly and outgoing. He made me and my husband very comfortable during our retrieval. He did two of my transfers and always made me laugh during them. He made sure all of our questions were always answered and we never left confused or questioning the next steps.
What's one piece of advice would you give a prospective patient of Robert Kiltz at CNY Fertility Center?
Be patient. He's worth the wait.
During treatment, were you treated like a number or a human with Robert Kiltz at CNY Fertility Center?
The entire clinic was amazing. They were there for me every step of the way. I miscarried my first transfer and they always checked on me to see how I was doing. His nurse practitioner called me from home during her own health crisis to make sure my protocol was correct for our next transfers to get the best possible outcome.
Describe the protocols Robert Kiltz used in your cycles at CNY Fertility Center and their degree of success.
Our retrieval protocol was very basic I believe. We did ten days of stims with ultrasound every few days. We triggered with Ovidrel and did our retrieval and fresh transfer. I miscarried. They changed my protocol to an immune protocol because of the miscarriage. That transfer failed. Then changed it back to a basic one for my third transfer which resulted in my son.
Describe your experience with your nurse at CNY Fertility Center. (Assigned nurse: I believe her name was Donna.)
The nurse was amazing. They all were so nice and caring. Any questions I had they were quick to get back to me. If I ever had any problems they would bring me right in to get looked at.
Describe your experience with CNY Fertility Center.
The clinic is very clean. It's like going to a spa. It's amazing. They sometimes are very busy and it's a little bit of a wait but they are worth it and I wouldn't go anywhere else. You have to stay on top of the billing if you see them at a location other than Syracuse. I've had to have my insurance correct most bills due to my insurance having a glitch with it having kiltz as both in and out of network and the way claims are sent to them.
Describe the costs associated with your care under Robert Kiltz at CNY Fertility Center.
The cost was allot lower then I expected. In total we paid around 5k between the ivf and transfers. We didn't have any coverage for IVF but my insurance did cover the monitoring
Describe Robert Kiltz's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CNY Fertility Center.
We did two transfers of one embryo. The first I miscarried. The second didn't take. Knowing I had two lower quality embryos left. And it being a three hour drive each transfer. I asked that we transfer our last two together and they were willing to do that because if the two previous transfer results. That third transfer ended up resulting in my son.
10
Doctor
Robert Kiltz
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
CNY Fertility Center
Buffalo
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2020, Consult
9
9
Age 27
PCOS
Poor Egg Quality
Income $100K - $199K
3rd of 3 Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
He [Dr. Robert Kiltz] is so knowledgeable & up to date with procedures & medications. Love how he integrates eastern & western medicine! He truly treats the whole person all while doing this & offering affordable fertility which people deserve!...Recommend transferring one embryo...We haven’t personally gotten to see Dr. Kiltz yet, but hopefully soon for retrieval. We are working with his clinic in Syracuse & so far, staff has been great! I’ve read Dr. kiltz’s Keto articles, watched his TED Talk, & watch his Fireside chats every night. He answers questions there & is always available
Our communication with them [CNY Fertility Center] so far has been over the phone & through the patient portal. Despite this, I have felt 100% treated as a human & not just a number, even by such a large clinic handling a lot of patients. CNY has been quick to respond, attentive, & keeps track of my results & answers my questions timely. I did my initial phone consult with Katie Falcon & she was awesome! So educated & took time to listen to my questions & answer them to the best of her ability. CNY even called after I submitted blood results into my portal & wrote my a prescription because I currently am not working with another RE close to home.
How was your experience with Robert Kiltz at CNY Fertility Center?
It is early but so far has been awesome. We haven’t personally gotten to see Dr. Kiltz yet, but hopefully soon for retrieval. We are working with his clinic in Syracuse & so far, staff has been great! I’ve read Dr. kiltz’s Keto articles, watched his TED Talk, & watch his Fireside chats every night. He answers questions there & is always available. He is so knowledgeable & up to date with procedures & medications. Love how he integrates eastern & western medicine! He truly treats the whole person all while doing this & offering affordable fertility which people deserve!
What's one piece of advice would you give a prospective patient of Robert Kiltz at CNY Fertility Center?
Have questions & plans of actions ready to go. They can be quick with you, but they are running a large clinic with a lot of patients trying to offer affordable fertility treatment to as many patients as they can, which is a great thing! If you’re thinking of trying a new protocol or med, just ask! They seem very open & Dr. Kiltz actually promotes that openness in his nightly virtual chats!
During treatment, were you treated like a number or a human with Robert Kiltz at CNY Fertility Center?
We are working with CNY Fertility from afar, as travel patients. Our communication with them so far has been over the phone & through the patient portal. Despite this, I have felt 100% treated as a human & not just a number, even by such a large clinic handling a lot of patients. CNY has been quick to respond, attentive, & keeps track of my results & answers my questions timely. I did my initial phone consult with Katie Falcon & she was awesome! So educated & took time to listen to my questions & answer them to the best of her ability. CNY even called after I submitted blood results into my portal & wrote my a prescription because I currently am not working with another RE close to home.
Describe the protocols Robert Kiltz used in your cycles at CNY Fertility Center and their degree of success.
egg retrieval & IVF. Can start as soon as we are ready to get medications, secure monitoring with a local doc, & make plans to travel to NY!
Describe your experience with the nursing staff at CNY Fertility Center.
Very good at communicating & knowledgeable! I have noticed you talk to a lot of different people / nurses though. That’s fine with me though, I understand it’s a large clinic seeing a lot of patients.
Describe your experience with CNY Fertility Center.
I wish they were closer or had a location in Michigan!!! I know they’re growing & offering a lot of state of the art treatment & procedures which I think is great! I am so excited to travel to the Syracuse Clinic, from reviews I’ve read & pictures I’ve seen online, it looks very nice. Like a spa.
Describe the costs associated with your care under Robert Kiltz at CNY Fertility Center.
$3,900 for IVF plus add-one we are still looking into (ex embryo glue & PRP - these will add a couple extra hundred dollars). Plus, mediation that was quoted around $2,500 & travel. This is still significantly cheaper than the $20,860 we were quoted by a local RE for IVF!
Describe Robert Kiltz's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CNY Fertility Center.
Recommend transferring one embryo , although when it’s time, I’m going to ask about transferring two as well as PRP & embryo glue.
9
Doctor
Robert Kiltz
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
9
Clinic
CNY Fertility Center
Syracuse
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2020, Unknown Success
10
10
Age 40
Other
Income $50K - $99K
Business Executive
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Kiltz and his team made us feel at ease, that we could indeed afford treatment, and that he could help us. He made our visit feel like it was the only one he had that day...is a warm and caring individual who loves his work and his patients. He didn't push anything we couldn't afford and he still gave us options. He understood our trials and had compassion for us and our situation. He also has chats online and explains thing to all of us. He spends time online even after his work day is done, it's never done for him. I like that he features both eastern and western medicine as ways to promote fertility.
She [the nurse at CNY Fertility Center] sat down with us for quite a while and asked what we expected and if we had questions. She answered all of them in a knowledgeable and down to earth way. She showed compassion for our previous losses. She told us we would start looking into testing right away and it was a relief. She is a wonderful person with a caring heart and she knows her stuff. She also offered a keto diet and yoga as ways to improve fertility as well. I voiced my opinion on a medicine I didn't want to take and she gave me an OTC alternative.
How was your experience with Robert Kiltz at CNY Fertility Center?
Dr. Kiltz is a warm and caring individual who loves his work and his patients. He didn't push anything we couldn't afford and he still gave us options. He understood our trials and had compassion for us and our situation. He also has chats online and explains thing to all of us. He spends time online even after his work day is done, it's never done for him. I like that he features both eastern and western medicine as ways to promote fertility.
What's one piece of advice would you give a prospective patient of Robert Kiltz at CNY Fertility Center?
Open your heart to possibilities because that is what Dr. Kiltz offers. Don't bother going anywhere else.
During treatment, were you treated like a number or a human with Robert Kiltz at CNY Fertility Center?
I had made the mistake of seeing a different fertility clinic first and it was a terrible and defeating experience. Dr. Kiltz and his team made us feel at ease, that we could indeed afford treatment, and that he could help us. He made our visit feel like it was the only one he had that day.
Describe the protocols Robert Kiltz used in your cycles at CNY Fertility Center and their degree of success.
He started out with tests, blood, ultrasound, semen analysis, and a procedure to make sure there was no cause for concern before any fertility procedures were mentioned. Once we got the clear we discussed IUI. He knew our insurance didn't cover any fertility treatment so he gave u workable options.
Describe your experience with your nurse at CNY Fertility Center. (Assigned nurse: Marnan)
She sat down with us for quite a while and asked what we expected and if we had questions. She answered all of them in a knowledgeable and down to earth way. She showed compassion for our previous losses. She told us we would start looking into testing right away and it was a relief. She is a wonderful person with a caring heart and she knows her stuff. She also offered a keto diet and yoga as ways to improve fertility as well. I voiced my opinion on a medicine I didn't want to take and she gave me an OTC alternative.
Describe your experience with CNY Fertility Center.
Beautiful clinic, very clean and well laid out. Strengths-This clinic is a well oiled machine. They have a portal where I can access all my tests and records. I can also email the nursing staff and get a same day response. They are knowledgeable in fertility and also both eastern and western medicine. They promote yoga and specialized diet. Weaknesses: None.
Describe the costs associated with your care under Robert Kiltz at CNY Fertility Center.
All costs were covered for preliminary testing except for deductibles. All other costs can be financed if needed.
Describe Robert Kiltz's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CNY Fertility Center.
N/A
10
Doctor
Robert Kiltz
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
CNY Fertility Center
Syracuse
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Successful
10
10
Age 42 - 43
2 IUI
1 IVF
PCOS
Recurrent Pregnancy Loss
Latinx
Income $100K - $199K
Teacher
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
Kiltz is always knowledgeable and gets us information that we need. He helps trying to figure out issues that have come along. He also connects to via social media and always responds to as many questions as possible. Has answered several of ours. He also has given us his personal cell phone and he has always responded.... On our case Kiltz has done 2 egg transfer and a single egg transfer. Both our decision, Kiltz didn't see anything that would not allow multiple egg transfer.
Long wait times at the clinic [CNY], but they have people from around the world coming to CNY. You have to be understanding. Strengths they are always their, always apologetic when there is long wait times or issues with pregnancy. Very sympathetic very compassionate. Always understanding, very knowledgeable. The price is lower then most by thousands, that's including travel and hotel. Always avaliable.... We live out of state. So Kiltz and his office would schedule the test needed with my health care provider.
How was your experience with Robert Kiltz at CNY Fertility Center?
Kiltz is always knowledgeable and gets us information that we need. He helps trying to figure out issues that have come along. He also connects to via social media and always responds to as many questions as possible. Has answered several of ours. He also has given us his personal cell phone and he has always responded.
What's one piece of advice would you give a prospective patient of Robert Kiltz at CNY Fertility Center?
Trust him. He will always have your back. He is willing to reach out to speak to your Dr if your are from out of state for monitoring.
During treatment, were you treated like a number or a human with Robert Kiltz at CNY Fertility Center?
Kiltz and his staff take the time to explain things to you. They spend the time to troubleshooting issues. Kiltz has also given us his personal cell number if we have questions or issues. Staff is always there, always gets things sent to my dr since I live several states away.
Describe the protocols Robert Kiltz used in your cycles at CNY Fertility Center and their degree of success.
I've cycle and meds. He puts you on hydroclorique and a z-pack to help make the uterus better suited to host an embryo. He also adjusts meds based off of your blood work and ultra sounds. He does push keto to help bring down inflammation in the body.
Describe your experience with the nursing staff at CNY Fertility Center.
Nurses are professional and compassionate. Very friendly. They go out of their way to ensure things are correct and in order.
Describe your experience with CNY Fertility Center.
Weakness you have to travel, but we have signed up for that. Long wait times at the clinic, but they have people from around the world coming to CNY. You have to be understanding. Strengths they are always their, always apologetic when there is long wait times or issues with pregnancy. Very sympathetic very compassionate. Always understanding, very knowledgeable. The price is lower then most by thousands, that's including travel and hotel. Always avaliable.
Describe your experience with your monitoring appointments at CNY Fertility Center.
We live out of state. So Kiltz and his office would schedule the test needed with my health care provider. Based off of that info they would determine if we are ready for a transfer or retrieval.
Describe the costs associated with your care under Robert Kiltz at CNY Fertility Center.
Medicines 3500, retrieval and transfer meds. Monitoring egg retrieval and transfer 3900. Price has gone up but we are grandfathered in. 250 fee for each transfer. 850 after 12 months for egg storage. acupuncture 75 Travel and hotel 4000 during retrieval process. Tickets to travel to NY each transfer roughly 600 each, prices change pending on the time if year.
Describe Robert Kiltz's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CNY Fertility Center.
On our case Kiltz has done 2 egg transfer and a single egg transfer. Both our decision, Kiltz didn't see anything that would not allow multiple egg transfer.
10
Doctor
Robert Kiltz
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
CNY Fertility Center
Syracuse
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
LGBTQ
Verified

This patient has provided documentation of treatment at this clinic.

2020, Consult
8
7
Age 32
Donor Sperm
Black or African-American
Income $50K - $99K
3rd of 3 Docs
LGBTQ
Neutral
Neutral
Success w/ Doc Too early to know
During the consultation I never actually spoke to Dr. Kiltz. I spoke to a doctor in the GA office. I was not expecting that and because of that it wasn't very personal. It felt like she was simply reading from a checklist of questions to ask me...You don't speak to him until you are ready for treatment. It's very odd. I know he's very busy but it's odd to not have communication with your doctor. You mostly interact with nurses. With that being said I've heard great things about him and appreciate his weekly chats on social media.
The clinic [CNY Fertility Center] is very affordable...The price point is the clinic's best selling point. The hardest challenge for me after speaking to other doctors was how impersonal my interactions felt with CNY. I had to really ask myself if the low price point was worth feeling like I was completely on my own...Talking to multiple people led to a lot of confusion and needing to have the same conversation with several different people before getting the correct answer.
How was your experience with Robert Kiltz at CNY Fertility Center?
You don't speak to him until you are ready for treatment. It's very odd. I know he's very busy but it's odd to not have communication with your doctor. You mostly interact with nurses. With that being said I've heard great things about him and appreciate his weekly chats on social media.
What's one piece of advice would you give a prospective patient of Robert Kiltz at CNY Fertility Center?
You need to be very very organized because the clinic has a lot going on.
During treatment, were you treated like a number or a human with Robert Kiltz at CNY Fertility Center?
During the consultation I never actually spoke to Dr. Kiltz. I spoke to a doctor in the GA office. I was not expecting that and because of that it wasn't very personal. It felt like she was simply reading from a checklist of questions to ask me.
Describe your experience with the nursing staff at CNY Fertility Center.
Since I was an out of state patient I communicated through the patient portal. It was really confusing. Some nurses were very helpful and others were not. I found that asking very specific questions and really outlining the information that I needed was helpful.
Describe your experience with CNY Fertility Center.
The clinic is very affordable and as long as what you need to transparent you can get the information you need from their website which has been recently updated. The price point is the clinic's best selling point. The hardest challenge for me after speaking to other doctors was how impersonal my interactions felt with CNY. I had to really ask myself if the low price point was worth feeling like I was completely on my own.
Describe the costs associated with your care under Robert Kiltz at CNY Fertility Center.
All of the information is online. My situation was a bit more complicated.
Describe Robert Kiltz's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CNY Fertility Center.
Did not have a conversation about this.
What specific things went wrong at CNY Fertility Center?
  • Provided conflicting information
Describe the specific things that went wrong at CNY Fertility Center.
Talking to multiple people led to a lot of confusion and needing to have the same conversation with several different people before getting the correct answer.
8
Doctor
Robert Kiltz
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
7
Clinic
CNY Fertility Center
Syracuse
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2020, Unknown Success
10
10
Age 38
Prefer not to answer
Income $100K - $199K
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Kiltz spent over an hour on the phone with my husband and I discussing our health, history, and steps moving forward. He answered all of our questions thoroughly and professionally. We could tell he was passionate about his work and we are beyond hopeful to finally do this and hopefully will be carrying our first baby within the near future. I can text or call him and he responds right away. I haven’t emailed him yet, but there is that route available if necessary...took mine and my husband’s health, and pre-existing conditions into consideration for our first IVF treatment. He recommended I go on a keto diet because a lot of what I was experiencing was due to inflammation. My husband and I have lost weight since taking Dr. Kiltz’s advice. I’m not a medical professional so I can’t speak to the medications that were ordered for me. I’m new to this whole process so I don’t have a lot to share.
Whenever I email the nurses [at CNY Fertility Center], they always answer me promptly. When I call, they’re always very helpful and put me at ease. The only negative thing is that when messaging them through the online portal, you can’t reply to their messages...Their nursing and financial team are great. Dr. Kiltz is great. Unfortunately I haven’t dealt with anyone else. They make IVF affordable for all who are trying to achieve their dreams of having children. I didn’t receive the greatest care at other fertility places but at CNY, they treat you with respect, like family and they have monthly IVF grants to help pay for IVF cycles. I’m excited for this journey and for CNY to help my husband and I become first time parents!
How was your experience with Robert Kiltz at CNY Fertility Center?
I have not yet begun my IVF process since I am waiting for my first cycle to arrive so I can start. When my husband and I consulted with Dr. Kiltz, he was friendly, engaging, explained things so that we’d understand, and offered his cell phone, email and told us to contact him whenever if we had further questions or concerns. What doctor does that??? I have not met a doctor that offered their private cell phones to patients!
What's one piece of advice would you give a prospective patient of Robert Kiltz at CNY Fertility Center?
You will love him!
During treatment, were you treated like a number or a human with Robert Kiltz at CNY Fertility Center?
Dr. Kiltz spent over an hour on the phone with my husband and I discussing our health, history, and steps moving forward. He answered all of our questions thoroughly and professionally. We could tell he was passionate about his work and we are beyond hopeful to finally do this and hopefully will be carrying our first baby within the near future. I can text or call him and he responds right away. I haven’t emailed him yet, but there is that route available if necessary.
Describe the protocols Robert Kiltz used in your cycles at CNY Fertility Center and their degree of success.
Dr. Kiltz took mine and my husband’s health, and pre-existing conditions into consideration for our first IVF treatment. He recommended I go on a keto diet because a lot of what I was experiencing was due to inflammation. My husband and I have lost weight since taking Dr. Kiltz’s advice. I’m not a medical professional so I can’t speak to the medications that were ordered for me. I’m new to this whole process so I don’t have a lot to share.
Describe your experience with the nursing staff at CNY Fertility Center.
Whenever I email the nurses, they always answer me promptly. When I call, they’re always very helpful and put me at ease. The only negative thing is that when messaging them through the online portal, you can’t reply to their messages.
Describe your experience with CNY Fertility Center.
Their nursing and financial team are great. Dr. Kiltz is great. Unfortunately I haven’t dealt with anyone else. They make IVF affordable for all who are trying to achieve their dreams of having children. I didn’t receive the greatest care at other fertility places but at CNY, they treat you with respect, like family and they have monthly IVF grants to help pay for IVF cycles. I’m excited for this journey and for CNY to help my husband and I become first time parents!
Describe the costs associated with your care under Robert Kiltz at CNY Fertility Center.
He is affordable!!!!!
Describe Robert Kiltz's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CNY Fertility Center.
N/A
10
Doctor
Robert Kiltz
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
CNY Fertility Center
Latham
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2020, Unsuccessful
3
3
Age 43
2 IVF
Diminished Ovarian Reserve
Male Factor
European
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
Unsuccessful
First cycle [with Dr. Kiltz] was a low dose, minimal stimulation. Second cycle postponed because the clinic didn’t have availability - used birth control to ‘pause’ my cycle...Met with Dr. once - all other communication & treatment directives conducted by nurse practitioner. Majority of NP did not review my prior medical record prior to prescribing treatment. FET done. Beta test completed on Tuesday...Do not expect personalized treatment.
Nurses are not assigned to a particular patient [at CNY]. You may not speak to the same nurse twice. Some nurses seem more organized than others. It appears that they do not always review prior meds or results. Consequently I have been given instructions with different medication dosage & in several cases ordered meds that I was never instructed to use...Low cost but treatment rendered reflects the price paid. Travel patients usually don’t get a call with results until the end of the day. You may have to call them & ask for your results. Responses to emails are sometimes unhelpful & the response provided demonstrates that the person responding never looked at your history.
How was your experience with Robert Kiltz at CNY Fertility Center?
Dr. Kiltz met with me & my husband for the initial consult & I haven’t spoken to him since. Physicians seem to perform the surgical procedures & every other aspect of treatment is handled by a nurse.
What's one piece of advice would you give a prospective patient of Robert Kiltz at CNY Fertility Center?
Do not expect personalized treatment.
During treatment, were you treated like a number or a human with Robert Kiltz at CNY Fertility Center?
Met with Dr. once - all other communication & treatment directives conducted by nurse practitioner. Majority of NP did not review my prior medical record prior to prescribing treatment. FET done. Beta test completed on Tuesday. I sent a massage through the portal. Results are uploaded to portal. It is late Friday evening & I have yet to receive a call.
Describe the protocols Robert Kiltz used in your cycles at CNY Fertility Center and their degree of success.
First cycle was a low dose, minimal stimulation. Second cycle postponed because the clinic didn’t have availability - used birth control to ‘pause’ my cycle. First baseline showed 6 follicles. Baseline after birth control showed 1 follicle, cancelled cycle. Third cycle, doubled med dosage. Had a decent number of follicles develop, however, miscommunication around timing for retrieval resulted in a loss of 4 follicles.
Describe your experience with the nursing staff at CNY Fertility Center.
Nurses are not assigned to a particular patient. You may not speak to the same nurse twice. Some nurses seem more organized than others. It appears that they do not always review prior meds or results. Consequently I have been given instructions with different medication dosage & in several cases ordered meds that I was never instructed to use.
Describe your experience with CNY Fertility Center.
Low cost but treatment rendered reflects the price paid. Travel patients usually don’t get a call with results until the end of the day. You may have to call them & ask for your results. Responses to emails are sometimes unhelpful & the response provided demonstrates that the person responding never looked at your history.
Describe your experience with your monitoring appointments at CNY Fertility Center.
Travel patient. Conducted monitoring offsite.
Describe the costs associated with your care under Robert Kiltz at CNY Fertility Center.
4K per cycle $1100 per PESA Lab & ultrasound extra Meds extra
What specific things went wrong at CNY Fertility Center?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
  • Provided conflicting information
  • Failed to convey critical information
  • Canceled a cycle due to clinic error
Describe the specific things that went wrong at CNY Fertility Center.
It’s been 4 days & no one has called me to discuss my beta results
3
Doctor
Robert Kiltz
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
3
Clinic
CNY Fertility Center
Syracuse
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2018 - 2020, Unsuccessful
5
5
Age 30 - 32
2 IVF
Black or African-American
Income $0 - $49K
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Dr.kiltz as a person is an amazing soul. However I do believe the client has to many patients and can not give certain attention each patients need with their fertility issue. You basically call the shots your self so you have to be knowledgeable about fertility or be in support groups you pretty much can try anything and still fail. It's no guarantee of pregnancy but I do believe if they wont so busy their success rate would be much better if the actual had time to sit and figure a protocol out for clients or really find out what the underline issue is.
My first retrieval [at CNY Fertility Center] was in a supply closet I was very uncomfortable. I had staff walking in to grab supplies and very very unease. It was like the just squeezed a bed in there and stuff they need for procedure...You basically call the shots your self so you have to be knowledgeable about fertility or be in support groups you pretty much can try anything and still fail. It's no guarantee of pregnancy but I do believe if they wont so busy their success rate would be much better if the actual had time to sit and figure a protocol out for clients or really find out what the underline issue is. Staff is great.
How was your experience with Robert Kiltz at CNY Fertility Center?
Dr.kiltz as a person is an amazing soul. However I do believe the client has to many patients and can not give certain attention each patients need with their fertility issue. You basically call the shots your self so you have to be knowledgeable about fertility or be in support groups you pretty much can try anything and still fail. It's no guarantee of pregnancy but I do believe if they wont so busy their success rate would be much better if the actual had time to sit and figure a protocol out for clients or really find out what the underline issue is. Staff is great. Dr.corley is my favorite. All of them pray after transfer which I absolutely love. I just feel as a number thou and always rushed along at appointments and transfer and I believe this is due to overbooking.
What's one piece of advice would you give a prospective patient of Robert Kiltz at CNY Fertility Center?
Slow down make your patient feel important not rushed. Everyone is different and everyone needs a personal protocol and to find the problem sometime less is more
During treatment, were you treated like a number or a human with Robert Kiltz at CNY Fertility Center?
When I started in 2018 I felt like they were awesome, now I feel like a number after failed transfer over and over you would think we would change something but no I had to throw something out there from speaking with other clients
Describe your experience with the nursing staff at CNY Fertility Center.
Wonderful overwhelmed but wonderful
Describe your experience with CNY Fertility Center.
My first retrieval was in a supply closet I was very uncomfortable. I had staff walking in to grab supplies and very very unease. It was like the just squeezed a bed in there and stuff they need for procedure. So I'm very proud of the up grade for retrieval surgical rooms.
Describe the costs associated with your care under Robert Kiltz at CNY Fertility Center.
Cost is great
What specific things went wrong at CNY Fertility Center?
  • Failed to call with results
5
Doctor
Robert Kiltz
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
5
Clinic
CNY Fertility Center
Syracuse
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unsuccessful
6
6
Age 38 - 39
IUI
1 IVF
Donor Sperm
Unexplained
European
Income $0 - $49K
Nurse or HC Services
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Dr. Kiltz is great. He goes out of his way to be extremely accessable to his patients. He is very compassionate and welcoming. He is constantly thinking outside the box to find new innovative treatment plans and protocols...The care I received was inconsistent. Rather than having a consistent treatment plan, I routinely received inconsistent treatment protocols based on whomever handled my care at the moment.
[CNY Fertility Center's] treatment prices are unbeatable, hands down. However, they have so many patients that the care can be inconsistent and disorganized. Schedule follow-up consults with a Doctor if your treatment plan is not working. The nurses are great but when things aren't working, ask to have a consult with a Doctor so you can get primary care that the nursing team doesn't provide.
How was your experience with Robert Kiltz at CNY Fertility Center?
Dr. Kiltz is great. He goes out of his way to be extremely accessable to his patients. He is very compassionate and welcoming. He is constantly thinking outside the box to find new innovative treatment plans and protocols.
What's one piece of advice would you give a prospective patient of Robert Kiltz at CNY Fertility Center?
Ask questions, he is there to help.
During treatment, were you treated like a number or a human with Robert Kiltz at CNY Fertility Center?
The care I received was inconsistent. Rather than having a consistent treatment plan, I routinely received inconsistent treatment protocols based on whomever handled my care at the moment.
Describe the protocols Robert Kiltz used in your cycles at CNY Fertility Center and their degree of success.
Intalipids, HCG washes, and accupuncture were recommended and available. Since I was having such a hard time with having any of the Embryos implant they threw at it all they could think of. Plaquenel and Lovenox (for blood flow) were added to my protocol after my first 3 Embryo transfers failed. I also had an Endometrial Receptivity Analysis to test the most receptive timing for transfer which was recommended by a nurse after my fifth faith embryo transfer.
Describe your experience with the nursing staff at CNY Fertility Center.
Many were very warm and friendly. However, the management of my care was inconsistent and it all depended on what nurse I happened to talk to at any given time.
Describe your experience with CNY Fertility Center.
Their treatment prices are unbeatable, hands down. However, they have so many patients that the care can be inconsistent and disorganized. Schedule follow-up consults with a Doctor if your treatment plan is not working. The nurses are great but when things aren't working, ask to have a consult with a Doctor so you can get primary care that the nursing team doesn't provide.
Describe the costs associated with your care under Robert Kiltz at CNY Fertility Center.
Out of pocket IVF was $3900. $200 out of pocket for each frozen embryo transfer within a year from retrieval date. HCG wash out of pocket was $50. Intralipid infusion out of pocket was $50. Out of state monitoring fee was $150.
What specific things went wrong at CNY Fertility Center?
  • Failed to call in prescriptions to pharmacy
  • Failed to order appropriate test
  • Provided conflicting information
  • Failed to convey critical information
  • Failed to consider drug intolerance
Describe the specific things that went wrong at CNY Fertility Center.
Primarily, there was a test that should have been suggested much sooner than it was. Typically ERA tests are suggested after 3 failed embryo transfers but only after five did a nurse suggest it. I had even had a follow up consult with Dr. Kiltz and he never recommended it. If it weren't for one of his stronger nurses on his team, it would have gone overlooked. It was very disappointing since I was down to only 1 embryo left when it was finally suggested and I can't help but wonder if things would have turned out differently had they suggested it after 3 failed transfers as is standard timing to consider performing an ERA biopsy.
6
Doctor
Robert Kiltz
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
6
Clinic
CNY Fertility Center
Syracuse
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unsuccessful
6
7
Age 30
1 IVF
Male Factor
PCOS
European
Income $100K - $199K
Engineer
2nd of 2 Docs
Doesn't Recommend
Neutral
Unsuccessful
He seemed very busy, and is very big on his Keto diet being a major factor. We weren't convinced, and neither were our OBGYN / Urologist. Overall though every conversation we did have with him was informative and professional. But it definitely seemed like he was always in a rush... we barely even saw Dr Kiltz aside from the retrieval, and actual transfers. Any phone consultations or questions we had were answered by RN's instead.
Retrievals and Transfers are only done at the [CNY] Syracuse office - all the remote offices can only do monitoring or the early parts of retrieval/transfer cycles. The 24 hour nursing line is nice if you have questions.... We spent about $2100 on drugs, $4,500 on retrieval, and several thousand more on cycles, monitoring, and travel. In total, we probably spent close to $11,000
How was your experience with Robert Kiltz at CNY Fertility Center?
He seemed very busy, and is very big on his Keto diet being a major factor. We weren't convinced, and neither were our OBGYN / Urologist. Overall though every conversation we did have with him was informative and professional. But it definitely seemed like he was always in a rush.
What's one piece of advice would you give a prospective patient of Robert Kiltz at CNY Fertility Center?
Ask lots of questions to the RN and develop a good relationship with the nurses in general - they will be your main contact.
During treatment, were you treated like a number or a human with Robert Kiltz at CNY Fertility Center?
The Nursing Staff and RN's were very knowledgeable and helpful, and really went above and beyond for us in my eyes. However, we barely even saw Dr Kiltz aside from the retrieval, and actual transfers. Any phone consultations or questions we had were answered by RN's instead.
Describe the protocols Robert Kiltz used in your cycles at CNY Fertility Center and their degree of success.
I was prescribed clomiphene. I can't recall everything that my wife was taking. I know there were several anti-inflammatory options used and closely monitored.
Describe your experience with the nursing staff at CNY Fertility Center.
The nursing staff were fantastic. Very helpful, compassionate, and willing to answer any and all questions we had. They really put us at ease when we were having nervous days.
Describe your experience with CNY Fertility Center.
Retrievals and Transfers are only done at the Syracuse office - all the remote offices can only do monitoring or the early parts of retrieval/transfer cycles. The 24 hour nursing line is nice if you have questions.
Describe the costs associated with your care under Robert Kiltz at CNY Fertility Center.
We spent about $2100 on drugs, $4,500 on retrieval, and several thousand more on cycles, monitoring, and travel. In total, we probably spent close to $11,000
Describe Robert Kiltz's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CNY Fertility Center.
We were well informed on eSET vs multiple. He recommended single for our first transfer due to the high embryo quality, but let us elect to do a multiple transfer for the second due to the lower quality.
6
Doctor
Robert Kiltz
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
7
Clinic
CNY Fertility Center
Syracuse
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unsuccessful
3
5
Age 26
1 IVF
Endometriosis
Poor Egg Quality
Other
Other
Income $50K - $99K
Operations
5th of 5 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
[Dr. Kiltz] didn’t exactly listen to me and what i was concerned about...I absolute despise that he take a 4 mins of a 5 min phone call talking about keto. But that’s ever, he will go live on ig and do the same. He is repetitive, isn’t concerned about long term effects of harsh drugs and will push it anyways and doesn’t respond when I needed him....
[CNY Fertility Center] are to busy and disorganized! They need to stop seeing new patients and really zone in on helping the ones in treatment now...several nurses called me ALL had different updates as if none were looking at the same chart they were contradicting each other every time...They slipped taking my levels after retrieval to make sure transfer would be a good idea. They made my beta no STAT so i had to get it redone and get results the next day. Nurses all had wrong info....
How was your experience with Robert Kiltz at CNY Fertility Center?
His strength is only somewhat of his knowledge. I absolute despise that he take a 4 mins of a 5 min phone call talking about keto. But that’s ever, he will go live on ig and do the same. He is repetitive, isn’t concerned about long term effects of harsh drugs and will push it anyways and doesn’t respond when I needed him.
What's one piece of advice would you give a prospective patient of Robert Kiltz at CNY Fertility Center?
See dr. Corley instead. Unless you are a keto maniac, Kiltz can’t exactly offer you any more help than anyone else. Also join the CNY support groups it will help tremendously!
During treatment, were you treated like a number or a human with Robert Kiltz at CNY Fertility Center?
He didn’t exactly listen to me and what i was concerned about. Why entire cycle failed and he recommended things that every woman is recommended even though my eggs being “soft like butter” was apparently something he’s never heard before.
Describe the protocols Robert Kiltz used in your cycles at CNY Fertility Center and their degree of success.
I can’t even remember the protocol I was suggested I do remember it was the basic one. And when the cycle failed and he called to adjust, he recommended “priming” with other drugs which I will do!
Describe your experience with the nursing staff at CNY Fertility Center.
When it came to the wait after retrieval, several nurses called me ALL had different updates as if none were looking at the same chart they were contradicting each other every time. When my beta results came in I was supposed to be with my husband in case bad news came in and the nurse didn’t give me an option if I was even ready she just blurt the awful news out so I was bawling my eyes out looking for my husband outside. No one could help with simple vitamin questions either.
Describe your experience with CNY Fertility Center.
The clinic itself seemed prepared and clean. The waiting areas were warm for the couples to feel calm. Weaknesses are they are to busy and disorganized! They need to stop seeing new patients and really zone in on helping the ones in treatment now.
Describe the costs associated with your care under Robert Kiltz at CNY Fertility Center.
Well I didn’t have any embryos make it to freeze so it cut down cost quit a bit. I would say for my whole ivf cycle (under any doc, Kiltz being the over phone doc) would be around $4,000 including travel and stay and food and transport.
Describe Robert Kiltz's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CNY Fertility Center.
No comments on the two. But I suggest taking in less new patients so he has better organized time for the ones already in treatment.
What specific things went wrong at CNY Fertility Center?
  • Lost appointments
  • Failed to call with results
  • Failed to order appropriate test
  • Provided conflicting information
  • Failed to convey critical information
  • Failed to consider drug intolerance
Describe the specific things that went wrong at CNY Fertility Center.
They slipped taking my levels after retrieval to make sure transfer would be a good idea. They made my beta no STAT so i had to get it redone and get results the next day. Nurses all had wrong info
3
Doctor
Robert Kiltz
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
5
Clinic
CNY Fertility Center
Syracuse
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019, Successful
9
10
Age 33
1 IVF
Male Factor
Other
Income $50K - $99K
Accountant
1st of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
It may be hard for him [Dr. Kiltz] to have one on one contact with each patient besides the actual procedure. ... I had a basic protocol that everyone gets. ... My husband has male factor infertility so we both had retrieval in Syracuse, NY. My husband had a TESA and I had a normal retrieval. They had to do ICSI as my husband infertility is severe. We got 11 eggs from me and only 8 were mature. ... I only had one transferred at my day 3 transfer but that was by choice.
I only had one transferred at my day 3 transfer but that was by choice. They [CNY Fertility] did ask me how many I wanted to transfer. We plan on transfer the other two during our FET but right now we are unsure if we will be approved. They do look at your medical history and the reason for wanting multiple before agreeing to it. ... During the monitoring appointment it was mostly with the nurses I dealt with. You have to be prepared to somewhat feel like a number when you are setting things up but when you are in direct contact with the nurses they are very warm and will answer all your random questions.
How was your experience with Robert Kiltz at CNY Fertility Center?
He is amazing, with a lot of aspects. It may be hard for him to have one on one contact with each patient besides the actual procedure. He does his best to text everyone back even if you are under another doctor at the clinic and each week he gets on his Facebook or Instagram and answer as many questions as he can. In person he is very sweet and shows he really cares about you.
What's one piece of advice would you give a prospective patient of Robert Kiltz at CNY Fertility Center?
Give him some time to get back to you. You have to put into consideration that they are the lowest cost with no restrictions and he has a lot of people contacting him and he will get back to you as soon as he can. You may not get the one on one experience but he will do his best to give you as much information as possible and he does have lives that he answers questions each week.
During treatment, were you treated like a number or a human with Robert Kiltz at CNY Fertility Center?
During the monitoring appointment it was mostly with the nurses I dealt with. You have to be prepared to somewhat feel like a number when you are setting things up but when you are in direct contact with the nurses they are very warm and will answer all your random questions. When I went in for my retrieval all the nurses and doctors were welcoming and informative. They took the time and didn't make you feel rushed when you were asking questions or when they would explains things to you.
Describe the protocols Robert Kiltz used in your cycles at CNY Fertility Center and their degree of success.
I had a basic protocol that everyone gets. We get a list of medications to start with and you get a nurse to keep in contact closer to the retrieval. I was monitoring locally in my town and they would send the information needed to the clinic. I would keep in contact with the nurses. My husband has male factor infertility so we both had retrieval in Syracuse, NY. My husband had a TESA and I had a normal retrieval. They had to do ICSI as my husband infertility is severe. We got 11 eggs from me and only 8 were mature. Day 3 we only had 3 so we transferred 1 that resulted in a negative beta, and cyro-persevered the other 2.
Describe your experience with the nursing staff at CNY Fertility Center.
They are amazing! The only thing to remember as you don't just get one nurse and the online system doesn't allow you to reply to the message you some times get a new nurse responding to a chain of messages back and forth so sometimes you get different response. You just have to gently remind them what is going on. But they are all doing there best, so be your own advocate.
Describe your experience with CNY Fertility Center.
The price is amazing, the fact they don't have restrictions is amazing and even with those two things considered they are amazing in a whole. They are so caring and offer so much more than infertility treatments. They have Facebook support groups for mental health, food help, body and just overall everything to do with infertility. If you go to there Facebook page you will see that they go live multiple times a day to help out whatever way they can during this pandemic.
Describe the costs associated with your care under Robert Kiltz at CNY Fertility Center.
$3900 for IVF retrieval which included ICSI, Fresh Transfer and storage up to a year. $450 for a FET within a year of treatment $150 monitoring fee for distance patients $1100 for husband TESA Travel and medication cost would be different for each person. You have to do your research and find the best price pharmacy and hotel, if your coming in from out of town.
Describe Robert Kiltz's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CNY Fertility Center.
I only had one transferred at my day 3 transfer but that was by choice. They did ask me how many I wanted to transfer. We plan on transfer the other two during our FET but right now we are unsure if we will be approved. They do look at your medical history and the reason for wanting multiple before agreeing to it.
What specific things went wrong at CNY Fertility Center?
  • Scheduled the wrong procedure
9
Doctor
Robert Kiltz
Humanity
Communication
Frequency Seen
Compassion
Explained risks
Adaptability
10
Clinic
CNY Fertility Center
Syracuse
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources