Robert Kiltz

CNY Fertility Center

Available Lines of Communication

Doctor, Nurse available by email
Doctor email
Nurse email
Doctor, Nurse available by direct line
Direct line to doctor
Direct line to nurse
Available by cell phone
Doctor personal cell phone
Medical SchoolU of California Davis
ResidencyU of Colorado Denver
FellowshipUCLA
Syracuse
195 Intrepid Lane
Syracuse, NY 13205
315.469.8700
Show all branches
On a scale from 0-10, how likely are you to recommend Robert Kiltz to a friend?
Strongly recommend: 65%Neutral: 22%Don't recommend: 13%8.6
501 assessments
  • 65% Strongly recommend (9-10)
  • 22% Neutral (7-8)
  • 13% Don't recommend (0-6)
Humanity
Treated like a number
Treated like a human
8.2
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
Poor communication
Excellent communication
8.6
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
Rarely saw at appts.
Always saw at appts.
4.4
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

Responsiveness
Poor response time
Excellent response time
Poor
Responsiveness

Scale is "poor, ok, good, excellent," and measures how responsive a care team was when patients needed to see or speak to them.

On a scale from 0-10, how likely are you to recommend CNY Fertility Center to a friend?
Strongly recommend: 71%Neutral: 19%Don't recommend: 9%8.8
780 assessments
  • 71% Strongly recommend (9-10)
  • 19% Neutral (7-8)
  • 9% Don't recommend (0-6)
501 assessments
5
8
Age
45
Treated
2019
Success with this Doc
?
Treatment
8 IUI, Donor Sperm
Diagnosis
PCOS
5
8
I've never spoken with Dr. Kiltz. I have no idea what he's like. I've read that this is common with travel clients who are having remote cycle monitoring. Honestly, I only saw my last RE a handful of times and that was over 8 IUIs and almost 3 years. I was not expecting any hand-holding from an RE from across an international border...He signs your prescriptions and that's about it...I have no idea what the protocol is. I had to repeatedly ask for clarification on amounts, dosages and what the medication was.
They [CNY Fertility Center] will not turn away anyone. This is also a double-edged sword...I went into this knowing they were super busy and not really expecting the kid glove treatment, but I'm still surprised by how little guidance I've had...I'm a travel client, so I've had no face to face contact with anyone from the clinic. I've had a couple of phone conversations with nurses who seem very nice...Not specifically detailing my protocol is frustrating. Saying to just get all these meds and we'll figure it out later? What if I don't use them? They're not exactly sugar pills. They cost a lot of money.
Age
45
Treated
2019
Success with this Doc
?
Race
European
Income
$0 - $49K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
8 IUI, Donor Sperm
Diagnosis
PCOS
5
8
How was your experience with Robert Kiltz at CNY Fertility Center?
I've never spoken with Dr. Kiltz. I have no idea what he's like. I've read that this is common with travel clients who are having remote cycle monitoring. Honestly, I only saw my last RE a handful of times and that was over 8 IUIs and almost 3 years. I was not expecting any hand-holding from an RE from across an international border.
What's one piece of advice would you give a prospective patient of Robert Kiltz at CNY Fertility Center?
If you are a travel client having remote cycle monitoring, do not expect any communication from directly from Dr. Kiltz. He signs your prescriptions and that's about it. If you're having IVF I would imagine you'd see him on the days of retrieval and transfer.
During treatment, were you treated like a number or a human with Robert Kiltz at CNY Fertility Center?
I'm a travel client, so I've had no face to face contact with anyone from the clinic. I've had a couple of phone conversations with nurses who seem very nice.
Describe the protocols Robert Kiltz used in your cycles at CNY Fertility Center and their degree of success.
This is my second RE, second clinic but first time IVF. I sent CNY my medical records and the results of any tests they asked me to take. They sent me a list of medications with little to no information on dosages and format. They just said to get all these meds and call us on your day 1. I have no idea what the protocol is. I had to repeatedly ask for clarification on amounts, dosages and what the medication was. The list I got was as follows: 1. Gonal F 450 x 4 inject 225iu 2. hCG LH supplement (100iu/ml)x1 Inject 20 units subQ 3.Cetrotide .25mg x 6 4.Lupron trigger 4 mg 5.Prednisone 5mg x 60 1 twice daily 6. Prograf 0.5mg x 32 1 twice daily 7. Baby aspirin 81mg x 30 8. Zithromax ZPAK 250mg x 1 9. Cleocin Ovules 100mg box 10. Estrace 2mg x 60 1 twice daily 11. Progesterone in oil 50mg/ml x2 vials. Inject 50 mg IM 12. hCG 10,000iu trigger I guess they are waiting to explain how to take this medication when I call in my day 1? Like I said, this is my first IVF cycle. I had to look up most of these meds to try to figure out what the protocol is. From what I can gather from my own research is the protocol I'm on is a version of a down regulation short protocol.
Describe your experience with the nursing staff.
I've communicated with several nurses. It's a bit frustrating because you're never sure if the nurse you're speaking to is up to date on all the details. They are always professional and kind but stingy with information. I never get a complete thorough answer to my questions and have repeated myself so many times.
Describe your experience with CNY Fertility Center.
Cost is their number 1 strength and also the reason why everything else suffers. I am completely out of pocket so cost was my primary reason for going with this clinic. They will not turn away anyone. This is also a double-edged sword. They give hope to those who maybe they shouldn't and the volume of clients they see make if feel like you're just a number. I went into this knowing they were super busy and not really expecting the kid glove treatment, but I'm still surprised by how little guidance I've had.
Describe the costs associated with your care under Robert Kiltz at CNY Fertility Center.
Single IVF costs $3900 US Includes retrieval, ICSI, anesthetic, assisted hatching and 1 fresh embryo transfer. Each frozen transfer done within 1 year costs $450 US That's easily a third the cost of any local-to-me clinic. Remote cycle monitoring is $150
What specific things went wrong at CNY Fertility Center?
  • Provided conflicting information
Describe the specific things that went wrong at CNY Fertility Center.
Not specifically detailing my protocol is frustrating. Saying to just get all these meds and we'll figure it out later? What if I don't use them? They're not exactly sugar pills. They cost a lot of money.
5
Doctor
Robert Kiltz
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
CNY Fertility Center
Syracuse
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
+ Read more
- Read less
Ask a Question

Ask this reviewer a question about their experience with Robert Kiltz at CNY Fertility Center.

Verified

This patient has provided documentation of treatment at this clinic.

9
8
Age
Treated
2019
Success with this Doc
No
Treatment
1 IVF
Diagnosis
Unexplained
9
8
We met Dr Kiltz once during the entire cycle and that was a random encounter while waiting for an ultrasound. The conversation was all about what the keto diet is and he certainly has super strong opinions on that. After the cycle and no seemingly viable embryo, I was expecting Dr Kiltz or someone from the office to call me to discuss the PGS results and potential options but nobody called us. I called the office and asked for Dr Kiltz's phone number
The clinic [CNY Fertility] is super busy and that means that I met a different nurse each time I went in and a different nurse responded to emails I wrote. A couple of times, that meant that the entire email thread wasn't read and that caused some miscommunication.... Super busy place and that's probably what makes it more affordable than other clinics. The cost of several things here, except IVF, might be close to what they might be elsewhere, especially if they are not in-house items
Age
Treated
2019
Success with this Doc
No
Race
Other
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
Unexplained
9
8
How was your experience with Robert Kiltz at CNY Fertility Center?
We met Dr Kiltz once during the entire cycle and that was a random encounter while waiting for an ultrasound. The conversation was all about what the keto diet is and he certainly has super strong opinions on that. After the cycle and no seemingly viable embryo, I was expecting Dr Kiltz or someone from the office to call me to discuss the PGS results and potential options but nobody called us. I called the office and asked for Dr Kiltz's phone number (something I'd learned on FertilityIQ) and texted him asking him to call me back. He was pretty responsive and we talked on the phone a couple of days after the initial text message. During the conversation, I was hoping he would help me figure out what might be the next best thing to do but he mostly cited stats and said making the decision about what to do next was my call. While I appreciate that, I would've liked a little bit of guidance in the decision making process given that he's the experienced expert. I've already read plenty research papers and looked up stats on FertilityIQ and elsewhere! The final decision, of course, would've been mine. Those are the only two times I've talked to him in person and the rest of my interactions have been over text. He is very responsive over text though sometimes his one word responses might be a little tricky to decipher. I still appreciate him making himself available outside of the portal and clinic and he has been super supportive and with me through my most recent pregnancy and miscarriage.
What's one piece of advice would you give a prospective patient of Robert Kiltz at CNY Fertility Center?
Do your research. Read through all the relevant courses on FertilityIQ and go in with specific questions you want answered that you couldn't get answered elsewhere. There is a lot of information on the CNY website as well, especially if you are already going through the IVF process there and want to consider options like donor eggs/sperm, surrogacy etc.
During treatment, were you treated like a number or a human with Robert Kiltz at CNY Fertility Center?
The clinic is super busy and that means that I met a different nurse each time I went in and a different nurse responded to emails I wrote. A couple of times, that meant that the entire email thread wasn't read and that caused some miscommunication. The online system (portal) doesn't let you 'reply' to an email - you need to write a new message each time and that is a bit painful because you need to reference the content of the previous email to make sure the context is clear to whoever responds next. Overall, though, I thought the nurses took good care of me and continue to do so and treated me like a person. From what I read on FertilityIQ after my treatment was that I could've asked for the same nurse each time! I once asked that a particular nurse not do my ultrasound and that request was respected. Since my most recent miscarriage, I've been in communication with the nurses to keep up with dropping HCG labs and ultrasounds especially since I've moved to a new city and don't yet have an local OB. The nurses and Dr. Kiltz have been super responsive. I found Dr Kiltz's phone number on the CNY website and I've been talking to him throughout the process from embryo transfer to miscarriage to D&C to post D&C complications to future directions and he has been amazingly supportive.
Describe the protocols Robert Kiltz used in your cycles at CNY Fertility Center and their degree of success.
My first consultation was with a nurse and she set the treatment protocol. From my point of view, there was no input from Dr Kiltz regarding anything though I have no idea what goes on in the background. I asked to see the nurse who designed my protocol during one of my monitoring sessions but was told she is unavailable and I didn't ask again. I think my first consultation would've been with a doctor had I waited 8+ months for a phone consultation appointment. I went with the onsite nurse consultation as I got an appointment within 4 months which then got moved up by a couple of months as a slot opened up.
Describe your experience with the nursing staff.
Overall, I believe the nurses run the place and they are doing a pretty good job. Most of them seem to have a good bit of experience and are understanding and accommodating. I'm a bit less enthusiastic about the embryology team as some of them seem to have less than a year's worth of experience with no background in anything bio related. This is another thing I learned on FertilityIQ - to look for the nurses and other people on LinkedIn to get a sense of their education and experience. The nurses could've been more pro-active with changing my estrogen dosage based on monitoring results (blood and ultrasound). They didn't do it until I asked for it and one of the doctors suggested they increase my estrace dosage, which happened after many expensive monitoring visits. If you don't see your lining start to get thicker in 10-12 days, take charge and ask the nurses to review your protocol with a doctor and change it accordingly. I spent a frustrating month going for blood work and ultrasounds and not seeing much change. The whole process could've been faster and cheaper had I asked to get a doc involved early enough.
Describe your experience with CNY Fertility Center.
Super busy place and that's probably what makes it more affordable than other clinics. The cost of several things here, except IVF, might be close to what they might be elsewhere, especially if they are not in-house items, for example, medicines (third party pharmacy cost), PGS (third party diagnostic cost) etc. That being said, the difference in IVF cost here and other places is HUGE making it an easy win over other places. Low cost does not translate into poor care. You just have to be well informed (FertilityIQ can help) and take charge of the process (communicate with the nurses). If you want a dedicated care team, want to see a doctor on each visit, and want the clinic to be initiating a lot of conversations with you instead of you having to call/email them for information constantly, this may not be the place for you.
Describe the costs associated with your care under Robert Kiltz at CNY Fertility Center.
For retrieval: 2600 (medicines) + 4600 (IVF + biopsy) + 1235 (monitoring in Syracuse and once in a different state) + 2100 (PGS) + travel and lodging costs for the initial consultation and the IVF cycle + some cost for tests done right after consultation. For transfer: Lining prep medicines (don't remember exact number but likely under 250 as estrace and progesterone aren't as pricy as the retrieval meds) + monitoring (out of town so about 2000 because I was asked to go many times) + embryo transfer cost (varies if its part of IVF cycle or not) + travel and lodging costs for the embryo transfer + acupuncture cost ($70 for 2 sessions or 1, I don't remember) if you choose to do it before and after transfer.
Describe Robert Kiltz's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CNY Fertility Center.
I didn't ask what the doctor's preference was. I went with my own idea about how many I wanted to transfer and nobody was opposed to it.
9
Doctor
Robert Kiltz
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
CNY Fertility Center
Syracuse
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
+ Read more
- Read less
Ask a Question

Ask this reviewer a question about their experience with Robert Kiltz at CNY Fertility Center.

Verified

This patient has provided documentation of treatment at this clinic.

9
10
Age
44
Treated
2019
Success with this Doc
?
Treatment
Diagnosis
Diminished Ovarian Reserve
9
10
During the consultation phase of the IVF process, my brain was overwhelmed by information and questions. He [Dr. Kiltz] made me feel calm and supported as we decided together on what was best for me. I was seeking an individualized experience and so far he has made the time to give me confidence in the plan. He not only discussed the medical side of the process with me, he also discussed lifestyle and perspective.
To work with this clinic [CNY Fertility], you have to be on top of your stuff. If you are looking for hand holding and a passive approach to your care, I wouldn’t recommend this clinic for you. If you have a strong voice and have done your research, I think this is a great fit! They support the approach you feel best about while giving their guidance and opinions as well.... 4K for egg retrieval cycle with fresh transfer
Age
44
Treated
2019
Success with this Doc
?
Race
European
Income
$50K - $99K
Occupation
Consultant
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
Diagnosis
Diminished Ovarian Reserve
9
10
How was your experience with Robert Kiltz at CNY Fertility Center?
During the consultation phase of the IVF process, my brain was overwhelmed by information and questions. He made me feel calm and supported as we decided together on what was best for me. I was seeking an individualized experience and so far he has made the time to give me confidence in the plan. He not only discussed the medical side of the process with me, he also discussed lifestyle and perspective.
What's one piece of advice would you give a prospective patient of Robert Kiltz at CNY Fertility Center?
He is a doctor in high demand, so do not expect him to reach out to you. However, if you have questions or concerns, you can expect him to respond quickly and with compassion.
During treatment, were you treated like a number or a human with Robert Kiltz at CNY Fertility Center?
I was feeling anxious about the protocol plan and the nurses weren’t aligned to what was agreed to on the phone with the doctor. I texted him about my concerns and frustrations early on a Saturday morning. I did not ask him to call me that day, nor did I expect an immediate response. He called me immediately! He listened and spoke with me about life and the stresses of this process like he was my friend.
Describe the protocols Robert Kiltz used in your cycles at CNY Fertility Center and their degree of success.
His approach is 300 Gonal/Foll and 150 MEN to start. This is my first IVF cycle, so he made an insightful statement that gave me much needed perspective: “We have to shoot before we aim sometimes.” We don’t know how I’ll respond to the medications so we have to start with what we think will be best and adjust as we learn how my body responds. I came to him with studies about Early Egg Retrieval and protocols other REs were using for women my age and he was not only open to discussing them, he said he would go with whatever approach I felt best about. He said a moderate approach seems like a good start because even though I’m 44, I have normal AMH and low to normal AFC (7). He also addressed my concerns about endometriosis and the abdominal inflammation in my body by putting me on LDN and HGH to start. I will write about the results I’m a couple of weeks when we see how many eggs we retrieve and fertilize.
Describe your experience with the nursing staff.
They are extremely busy and difficult to get in touch with. Done have been overly helpful, while others have made me feel like an inconvenience.
Describe your experience with CNY Fertility Center.
To work with this clinic, you have to be on top of your stuff. If you are looking for hand holding and a passive approach to your care, I wouldn’t recommend this clinic for you. If you have a strong voice and have done your research, I think this is a great fit! They support the approach you feel best about while giving their guidance and opinions as well.
Describe the costs associated with your care under Robert Kiltz at CNY Fertility Center.
4K for egg retrieval cycle with fresh transfer (if you wanted that), ICSI, and assisted hatching (laser). $450 per frozen transfer.
Describe Robert Kiltz's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CNY Fertility Center.
I was relieved that he follows the most relevant and up to date studies for women my age. He is supportive and encouraging about multiple embryo transfers for my age and situation.
What specific things went wrong at CNY Fertility Center?
  • Failed to inform you of changes in protocol
  • Provided conflicting information
Describe the specific things that went wrong at CNY Fertility Center.
They have new doctors and overloaded nurses because they are becoming so popular. I had a long and informative consult with a newer doctor, but he did not follow through with what was agreed to on the call (I.e., stat prescriptions and follow up answers to important questions). The nurses did their best to help though!
9
Doctor
Robert Kiltz
Communication
Trustworthiness
Compassion
Explained risks
10
Clinic
CNY Fertility Center
Syracuse
Nursing
Scheduling
Billing
Educational Resources
+ Read more
- Read less
Ask a Question

Ask this reviewer a question about their experience with Robert Kiltz at CNY Fertility Center.

Verified

This patient has provided documentation of treatment at this clinic.

3
2
Age
33
Treated
2019
Success with this Doc
No
Treatment
1 IUI, 1 IVF
Diagnosis
3
2
I do not care for Dr Kiltz’s manner. I had several concerns about my cycle, including meds and protocol. He completely dismissed my concerns and pushed keto heavily, explaining any negative outcome away with my diet. He is not very active in care, it is managed almost entirely by nurses. I didnt get to speak to a doctor until ER. I saw him at transfer, and made an appointment for follow up.... My tsh was not checked until transfer day, and was elevated.
The cost of this clinic [CNY] is low, which is one of the only redeeming qualities. However, keep in mind that testing, monitoring, and travel add up. I spent about $10,000 for ivf and fresh transfer and it ended in a chemical pregnancy, possibly due to the clinics incompetence. It’s not cheaper if you have to do it several times due to their errors.... Care is completely coordinated by travel nurses. I given conflicting information by different nurses on several occasions. They can be difficult to communicate with. The nurses in the facility were caring and efficient.
Age
33
Treated
2019
Success with this Doc
No
Race
European
Income
$50K - $99K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
1 IUI, 1 IVF
Diagnosis
3
2
How was your experience with Robert Kiltz at CNY Fertility Center?
I do not care for Dr Kiltz’s manner. I had several concerns about my cycle, including meds and protocol. He completely dismissed my concerns and pushed keto heavily, explaining any negative outcome away with my diet. He is not very active in care, it is managed almost entirely by nurses. I didnt get to speak to a doctor until ER. I saw him at transfer, and made an appointment for follow up.
What's one piece of advice would you give a prospective patient of Robert Kiltz at CNY Fertility Center?
Be sure to know exactly what you are doing. You need to know your meds, and what is best for you. You need to know your labs, when they should be done, what the expected values are, and what to request if they are not within limits. No one is going to help you through this process.
During treatment, were you treated like a number or a human with Robert Kiltz at CNY Fertility Center?
This is a very busy clinic. Genetic protocols are given. My requests for specific medications were denied without explanation. You almost never get to speak to a doctor. I didn’t get to talk to one until I was being prepped for ER.
Describe the protocols Robert Kiltz used in your cycles at CNY Fertility Center and their degree of success.
I stimmed with 300 gonal f and 10 hCG/lh. I requested to prime with hgh as I was concerned about egg quality and was denied. I ended up with fair/poor 3 day embryos. I was encouraged to do a fresh transfer. My tsh was not checked until transfer day, and was elevated. By the time I knew, the embryos were already in me. Elevated tsh can cause chemicals and miscarriages. My cycle ended in a chemical.
Describe your experience with the nursing staff.
Care is completely coordinated by travel nurses. I given conflicting information by different nurses on several occasions. They can be difficult to communicate with. The nurses in the facility were caring and efficient.
Describe your experience with CNY Fertility Center.
The clinic is very cost effective. I would only recommend them if it is all you can afford and your last choice. Care is coordinated almost entirely by nursing and they make frequent mistakes. It’s not cheaper if you have to repeat cycles due to their errors. You will see people say “you have to advocate for yourself.” That means know the meds, which are right for you, labs, values, treatments etc. Dr Kiltz believes that keto is the answer to everything and if anything goes wrong in the cycle, diet is blamed. Use caution.
Describe the costs associated with your care under Robert Kiltz at CNY Fertility Center.
The cost of this clinic is low, which is one of the only redeeming qualities. However, keep in mind that testing, monitoring, and travel add up. I spent about $10,000 for ivf and fresh transfer and it ended in a chemical pregnancy, possibly due to the clinics incompetence. It’s not cheaper if you have to do it several times due to their errors.
Describe Robert Kiltz's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CNY Fertility Center.
CNY does not usually allow multiple embryos transferred. Because mine were fair to poor and 3 day, I was allowed to transfer two.
What specific things went wrong at CNY Fertility Center?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Failed to call with results
  • Failed to order appropriate test
  • Lost results
  • Provided conflicting information
  • Failed to convey critical information
  • Failed to consider drug intolerance
Describe the specific things that went wrong at CNY Fertility Center.
I was not happy with the protocol I was given. I requested to prime with hgh as I was concerned with egg quality, which was denied. I do not have pcos and was not in danger of going into ohss, yet was triggered with lupron, which should only be considered for when ohss is imminent because it can be so bad for egg quality. I ended up with fair to poor 3 day embryos and a fresh transfer was recommended. My tsh was not tested until transfer day, and had been elevated by stims. My transfer resulted in a chemical.
3
Doctor
Robert Kiltz
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
2
Clinic
CNY Fertility Center
Syracuse
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
+ Read more
- Read less
Ask a Question

Ask this reviewer a question about their experience with Robert Kiltz at CNY Fertility Center.

Verified

This patient has provided documentation of treatment at this clinic.

7
7
Age
29
Treated
2018
Success with this Doc
?
Treatment
2 IVF
Diagnosis
Male Factor
7
7
He [Dr. Kiltz] went out of his way to talk to us and make us feel comfortable and welcomed at CNY... called my husband personally and set up a new plan for us when our cycle did not work. He changed my meds and had us freeze our embryos on day 3. He answered all of our questions and was very helpful...They did a sperm extraction on my husband and ICSI. They decided to freeze our embryos on day 3. They froze 4 embryos. One is rated good and 3 are rated fair. We did not transfer them yet.
You have to be you’re on advocate when it comes to CNY. There are not enough nurses for the amount of patients and you need to fight sometimes to get your questions answered...Brenley was amazing! She took the time to answer any questions we had and was always willing to talk. She was the only nurse there that didn’t rush when I talked to her...It’s very affordable, but we did have one issue where they misquoted a procedure for my husband and now are making him pay the new price.
Age
29
Treated
2018
Success with this Doc
?
Race
European
Income
$0 - $49K
Occupation
Teacher
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
2 IVF
Diagnosis
Male Factor
7
7
How was your experience with Robert Kiltz at CNY Fertility Center?
Dr. Kiltz called my husband personally and set up a new plan for us when our cycle did not work. He changed my meds and had us freeze our embryos on day 3. He answered all of our questions and was very helpful.
What's one piece of advice would you give a prospective patient of Robert Kiltz at CNY Fertility Center?
You have to be you’re on advocate when it comes to CNY. There are not enough nurses for the amount of patients and you need to fight sometimes to get your questions answered.
During treatment, were you treated like a number or a human with Robert Kiltz at CNY Fertility Center?
He went out of his way to talk to us and make us feel comfortable and welcomed at CNY.
Describe the protocols Robert Kiltz used in your cycles at CNY Fertility Center and their degree of success.
The first cycle we used Menopur and Follistim. My husband gave a fresh sperm sample and we used ICSI. We only had one embryo survive to day 5. We did a 5 day fresh transfer and it did not work. The second time, Dr. Kiltz put me on Menopur only. They did a sperm extraction on my husband and ICSI. They decided to freeze our embryos on day 3. They froze 4 embryos. One is rated good and 3 are rated fair. We did not transfer them yet.
Describe your experience with your nurse at CNY Fertility Center. (Assigned nurse: Brenley)
Brenley was amazing! She took the time to answer any questions we had and was always willing to talk. She was the only nurse there that didn’t rush when I talked to her.
Describe your experience with CNY Fertility Center.
The price is definitely a strength of CNY. We wouldn’t be able to afford IVF if it wasn’t for the price. The atmosphere of CNY is great too. It’s so relaxing and the staff work hard to make you feel comfortable and relaxed. One negative thing is there are so many patients and not enough nurses. You truly have to be you’re own advocate and call multiple times to get someone to answer you.
Describe the costs associated with your care under Robert Kiltz at CNY Fertility Center.
It’s very affordable, but we did have one issue where they misquoted a procedure for my husband and now are making him pay the new price.
Describe Robert Kiltz's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CNY Fertility Center.
Dr. Kiltz suggested one embryo for our fresh day 5 transfer and 2 embryos for our frozen day 3 transfer.
What specific things went wrong at CNY Fertility Center?
  • Failed to call in prescriptions to pharmacy
  • Provided conflicting information
Describe the specific things that went wrong at CNY Fertility Center.
The nurses were supposed to call in a prescription for my husband and never did. He had to call multiple times to finally get it called in. The financial team also misquoted him for the price of his sperm extraction.
7
Doctor
Robert Kiltz
Communication
Compassion
Explained risks
Adaptability
Frequency seen during appointments
7
Clinic
CNY Fertility Center
Syracuse
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
+ Read more
- Read less
Ask a Question

Ask this reviewer a question about their experience with Robert Kiltz at CNY Fertility Center.

Verified

This patient has provided documentation of treatment at this clinic.

9
9
Age
27
Treated
2020
Success with this Doc
?
Treatment
Diagnosis
PCOS, Poor Egg Quality
9
9
He [Dr. Robert Kiltz] is so knowledgeable & up to date with procedures & medications. Love how he integrates eastern & western medicine! He truly treats the whole person all while doing this & offering affordable fertility which people deserve!...Recommend transferring one embryo...We haven’t personally gotten to see Dr. Kiltz yet, but hopefully soon for retrieval. We are working with his clinic in Syracuse & so far, staff has been great! I’ve read Dr. kiltz’s Keto articles, watched his TED Talk, & watch his Fireside chats every night. He answers questions there & is always available
Our communication with them [CNY Fertility Center] so far has been over the phone & through the patient portal. Despite this, I have felt 100% treated as a human & not just a number, even by such a large clinic handling a lot of patients. CNY has been quick to respond, attentive, & keeps track of my results & answers my questions timely. I did my initial phone consult with Katie Falcon & she was awesome! So educated & took time to listen to my questions & answer them to the best of her ability. CNY even called after I submitted blood results into my portal & wrote my a prescription because I currently am not working with another RE close to home.
Age
27
Treated
2020
Success with this Doc
?
Race
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
3rd of 3 Docs
Treatment
Diagnosis
PCOS, Poor Egg Quality
9
9
How was your experience with Robert Kiltz at CNY Fertility Center?
It is early but so far has been awesome. We haven’t personally gotten to see Dr. Kiltz yet, but hopefully soon for retrieval. We are working with his clinic in Syracuse & so far, staff has been great! I’ve read Dr. kiltz’s Keto articles, watched his TED Talk, & watch his Fireside chats every night. He answers questions there & is always available. He is so knowledgeable & up to date with procedures & medications. Love how he integrates eastern & western medicine! He truly treats the whole person all while doing this & offering affordable fertility which people deserve!
What's one piece of advice would you give a prospective patient of Robert Kiltz at CNY Fertility Center?
Have questions & plans of actions ready to go. They can be quick with you, but they are running a large clinic with a lot of patients trying to offer affordable fertility treatment to as many patients as they can, which is a great thing! If you’re thinking of trying a new protocol or med, just ask! They seem very open & Dr. Kiltz actually promotes that openness in his nightly virtual chats!
During treatment, were you treated like a number or a human with Robert Kiltz at CNY Fertility Center?
We are working with CNY Fertility from afar, as travel patients. Our communication with them so far has been over the phone & through the patient portal. Despite this, I have felt 100% treated as a human & not just a number, even by such a large clinic handling a lot of patients. CNY has been quick to respond, attentive, & keeps track of my results & answers my questions timely. I did my initial phone consult with Katie Falcon & she was awesome! So educated & took time to listen to my questions & answer them to the best of her ability. CNY even called after I submitted blood results into my portal & wrote my a prescription because I currently am not working with another RE close to home.
Describe the protocols Robert Kiltz used in your cycles at CNY Fertility Center and their degree of success.
egg retrieval & IVF. Can start as soon as we are ready to get medications, secure monitoring with a local doc, & make plans to travel to NY!
Describe your experience with the nursing staff.
Very good at communicating & knowledgeable! I have noticed you talk to a lot of different people / nurses though. That’s fine with me though, I understand it’s a large clinic seeing a lot of patients.
Describe your experience with CNY Fertility Center.
I wish they were closer or had a location in Michigan!!! I know they’re growing & offering a lot of state of the art treatment & procedures which I think is great! I am so excited to travel to the Syracuse Clinic, from reviews I’ve read & pictures I’ve seen online, it looks very nice. Like a spa.
Describe the costs associated with your care under Robert Kiltz at CNY Fertility Center.
$3,900 for IVF plus add-one we are still looking into (ex embryo glue & PRP - these will add a couple extra hundred dollars). Plus, mediation that was quoted around $2,500 & travel. This is still significantly cheaper than the $20,860 we were quoted by a local RE for IVF!
Describe Robert Kiltz's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CNY Fertility Center.
Recommend transferring one embryo , although when it’s time, I’m going to ask about transferring two as well as PRP & embryo glue.
9
Doctor
Robert Kiltz
Communication
Trustworthiness
Compassion
Explained risks
Frequency seen during appointments
9
Clinic
CNY Fertility Center
Syracuse
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
+ Read more
- Read less
Ask a Question

Ask this reviewer a question about their experience with Robert Kiltz at CNY Fertility Center.

Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
40
Treated
2020
Success with this Doc
?
Treatment
Diagnosis
10
10
Dr. Kiltz and his team made us feel at ease, that we could indeed afford treatment, and that he could help us. He made our visit feel like it was the only one he had that day...is a warm and caring individual who loves his work and his patients. He didn't push anything we couldn't afford and he still gave us options. He understood our trials and had compassion for us and our situation. He also has chats online and explains thing to all of us. He spends time online even after his work day is done, it's never done for him. I like that he features both eastern and western medicine as ways to promote fertility.
She [the nurse at CNY Fertility Center] sat down with us for quite a while and asked what we expected and if we had questions. She answered all of them in a knowledgeable and down to earth way. She showed compassion for our previous losses. She told us we would start looking into testing right away and it was a relief. She is a wonderful person with a caring heart and she knows her stuff. She also offered a keto diet and yoga as ways to improve fertility as well. I voiced my opinion on a medicine I didn't want to take and she gave me an OTC alternative.
Age
40
Treated
2020
Success with this Doc
?
Race
Other
Income
$50K - $99K
Occupation
Business Executive
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
Diagnosis
10
10
How was your experience with Robert Kiltz at CNY Fertility Center?
Dr. Kiltz is a warm and caring individual who loves his work and his patients. He didn't push anything we couldn't afford and he still gave us options. He understood our trials and had compassion for us and our situation. He also has chats online and explains thing to all of us. He spends time online even after his work day is done, it's never done for him. I like that he features both eastern and western medicine as ways to promote fertility.
What's one piece of advice would you give a prospective patient of Robert Kiltz at CNY Fertility Center?
Open your heart to possibilities because that is what Dr. Kiltz offers. Don't bother going anywhere else.
During treatment, were you treated like a number or a human with Robert Kiltz at CNY Fertility Center?
I had made the mistake of seeing a different fertility clinic first and it was a terrible and defeating experience. Dr. Kiltz and his team made us feel at ease, that we could indeed afford treatment, and that he could help us. He made our visit feel like it was the only one he had that day.
Describe the protocols Robert Kiltz used in your cycles at CNY Fertility Center and their degree of success.
He started out with tests, blood, ultrasound, semen analysis, and a procedure to make sure there was no cause for concern before any fertility procedures were mentioned. Once we got the clear we discussed IUI. He knew our insurance didn't cover any fertility treatment so he gave u workable options.
Describe your experience with your nurse at CNY Fertility Center. (Assigned nurse: Marnan)
She sat down with us for quite a while and asked what we expected and if we had questions. She answered all of them in a knowledgeable and down to earth way. She showed compassion for our previous losses. She told us we would start looking into testing right away and it was a relief. She is a wonderful person with a caring heart and she knows her stuff. She also offered a keto diet and yoga as ways to improve fertility as well. I voiced my opinion on a medicine I didn't want to take and she gave me an OTC alternative.
Describe your experience with CNY Fertility Center.
Beautiful clinic, very clean and well laid out. Strengths-This clinic is a well oiled machine. They have a portal where I can access all my tests and records. I can also email the nursing staff and get a same day response. They are knowledgeable in fertility and also both eastern and western medicine. They promote yoga and specialized diet. Weaknesses: None.
Describe the costs associated with your care under Robert Kiltz at CNY Fertility Center.
All costs were covered for preliminary testing except for deductibles. All other costs can be financed if needed.
Describe Robert Kiltz's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CNY Fertility Center.
N/A
10
Doctor
Robert Kiltz
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
CNY Fertility Center
Syracuse
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
+ Read more
- Read less
Ask a Question

Ask this reviewer a question about their experience with Robert Kiltz at CNY Fertility Center.

Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
42 - 43
Treated
2019 - 2020
Success with this Doc
Yes
Treatment
2 IUI, 1 IVF
Diagnosis
PCOS, Recurrent Pregnancy Loss
10
10
Kiltz is always knowledgeable and gets us information that we need. He helps trying to figure out issues that have come along. He also connects to via social media and always responds to as many questions as possible. Has answered several of ours. He also has given us his personal cell phone and he has always responded.... On our case Kiltz has done 2 egg transfer and a single egg transfer. Both our decision, Kiltz didn't see anything that would not allow multiple egg transfer.
Long wait times at the clinic [CNY], but they have people from around the world coming to CNY. You have to be understanding. Strengths they are always their, always apologetic when there is long wait times or issues with pregnancy. Very sympathetic very compassionate. Always understanding, very knowledgeable. The price is lower then most by thousands, that's including travel and hotel. Always avaliable.... We live out of state. So Kiltz and his office would schedule the test needed with my health care provider.
Age
42 - 43
Treated
2019 - 2020
Success with this Doc
Yes
Race
Latino
Income
$100K - $199K
Occupation
Teacher
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
2 IUI, 1 IVF
Diagnosis
PCOS, Recurrent Pregnancy Loss
10
10
How was your experience with Robert Kiltz at CNY Fertility Center?
Kiltz is always knowledgeable and gets us information that we need. He helps trying to figure out issues that have come along. He also connects to via social media and always responds to as many questions as possible. Has answered several of ours. He also has given us his personal cell phone and he has always responded.
What's one piece of advice would you give a prospective patient of Robert Kiltz at CNY Fertility Center?
Trust him. He will always have your back. He is willing to reach out to speak to your Dr if your are from out of state for monitoring.
During treatment, were you treated like a number or a human with Robert Kiltz at CNY Fertility Center?
Kiltz and his staff take the time to explain things to you. They spend the time to troubleshooting issues. Kiltz has also given us his personal cell number if we have questions or issues. Staff is always there, always gets things sent to my dr since I live several states away.
Describe the protocols Robert Kiltz used in your cycles at CNY Fertility Center and their degree of success.
I've cycle and meds. He puts you on hydroclorique and a z-pack to help make the uterus better suited to host an embryo. He also adjusts meds based off of your blood work and ultra sounds. He does push keto to help bring down inflammation in the body.
Describe your experience with the nursing staff.
Nurses are professional and compassionate. Very friendly. They go out of their way to ensure things are correct and in order.
Describe your experience with CNY Fertility Center.
Weakness you have to travel, but we have signed up for that. Long wait times at the clinic, but they have people from around the world coming to CNY. You have to be understanding. Strengths they are always their, always apologetic when there is long wait times or issues with pregnancy. Very sympathetic very compassionate. Always understanding, very knowledgeable. The price is lower then most by thousands, that's including travel and hotel. Always avaliable.
Describe your experience with your monitoring appointments at CNY Fertility Center.
We live out of state. So Kiltz and his office would schedule the test needed with my health care provider. Based off of that info they would determine if we are ready for a transfer or retrieval.
Describe the costs associated with your care under Robert Kiltz at CNY Fertility Center.
Medicines 3500, retrieval and transfer meds. Monitoring egg retrieval and transfer 3900. Price has gone up but we are grandfathered in. 250 fee for each transfer. 850 after 12 months for egg storage. acupuncture 75 Travel and hotel 4000 during retrieval process. Tickets to travel to NY each transfer roughly 600 each, prices change pending on the time if year.
Describe Robert Kiltz's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CNY Fertility Center.
On our case Kiltz has done 2 egg transfer and a single egg transfer. Both our decision, Kiltz didn't see anything that would not allow multiple egg transfer.
10
Doctor
Robert Kiltz
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
CNY Fertility Center
Syracuse
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
+ Read more
- Read less
Ask a Question

Ask this reviewer a question about their experience with Robert Kiltz at CNY Fertility Center.

Verified

This patient has provided documentation of treatment at this clinic.

8
7
Age
32
Treated
2020
Success with this Doc
?
Treatment
Donor Sperm
Diagnosis
8
7
During the consultation I never actually spoke to Dr. Kiltz. I spoke to a doctor in the GA office. I was not expecting that and because of that it wasn't very personal. It felt like she was simply reading from a checklist of questions to ask me...You don't speak to him until you are ready for treatment. It's very odd. I know he's very busy but it's odd to not have communication with your doctor. You mostly interact with nurses. With that being said I've heard great things about him and appreciate his weekly chats on social media.
The clinic [CNY Fertility Center] is very affordable...The price point is the clinic's best selling point. The hardest challenge for me after speaking to other doctors was how impersonal my interactions felt with CNY. I had to really ask myself if the low price point was worth feeling like I was completely on my own...Talking to multiple people led to a lot of confusion and needing to have the same conversation with several different people before getting the correct answer.
Age
32
Treated
2020
Success with this Doc
?
Race
Black or African-American
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
3rd of 3 Docs
Treatment
Donor Sperm
Diagnosis
8
7
How was your experience with Robert Kiltz at CNY Fertility Center?
You don't speak to him until you are ready for treatment. It's very odd. I know he's very busy but it's odd to not have communication with your doctor. You mostly interact with nurses. With that being said I've heard great things about him and appreciate his weekly chats on social media.
What's one piece of advice would you give a prospective patient of Robert Kiltz at CNY Fertility Center?
You need to be very very organized because the clinic has a lot going on.
During treatment, were you treated like a number or a human with Robert Kiltz at CNY Fertility Center?
During the consultation I never actually spoke to Dr. Kiltz. I spoke to a doctor in the GA office. I was not expecting that and because of that it wasn't very personal. It felt like she was simply reading from a checklist of questions to ask me.
Describe your experience with the nursing staff.
Since I was an out of state patient I communicated through the patient portal. It was really confusing. Some nurses were very helpful and others were not. I found that asking very specific questions and really outlining the information that I needed was helpful.
Describe your experience with CNY Fertility Center.
The clinic is very affordable and as long as what you need to transparent you can get the information you need from their website which has been recently updated. The price point is the clinic's best selling point. The hardest challenge for me after speaking to other doctors was how impersonal my interactions felt with CNY. I had to really ask myself if the low price point was worth feeling like I was completely on my own.
Describe the costs associated with your care under Robert Kiltz at CNY Fertility Center.
All of the information is online. My situation was a bit more complicated.
Describe Robert Kiltz's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CNY Fertility Center.
Did not have a conversation about this.
What specific things went wrong at CNY Fertility Center?
  • Provided conflicting information
Describe the specific things that went wrong at CNY Fertility Center.
Talking to multiple people led to a lot of confusion and needing to have the same conversation with several different people before getting the correct answer.
8
Doctor
Robert Kiltz
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
7
Clinic
CNY Fertility Center
Syracuse
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
+ Read more
- Read less
Ask a Question

Ask this reviewer a question about their experience with Robert Kiltz at CNY Fertility Center.

Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
38
Treated
2020
Success with this Doc
?
Treatment
Diagnosis
10
10
Dr. Kiltz spent over an hour on the phone with my husband and I discussing our health, history, and steps moving forward. He answered all of our questions thoroughly and professionally. We could tell he was passionate about his work and we are beyond hopeful to finally do this and hopefully will be carrying our first baby within the near future. I can text or call him and he responds right away. I haven’t emailed him yet, but there is that route available if necessary...took mine and my husband’s health, and pre-existing conditions into consideration for our first IVF treatment. He recommended I go on a keto diet because a lot of what I was experiencing was due to inflammation. My husband and I have lost weight since taking Dr. Kiltz’s advice. I’m not a medical professional so I can’t speak to the medications that were ordered for me. I’m new to this whole process so I don’t have a lot to share.
Whenever I email the nurses [at CNY Fertility Center], they always answer me promptly. When I call, they’re always very helpful and put me at ease. The only negative thing is that when messaging them through the online portal, you can’t reply to their messages...Their nursing and financial team are great. Dr. Kiltz is great. Unfortunately I haven’t dealt with anyone else. They make IVF affordable for all who are trying to achieve their dreams of having children. I didn’t receive the greatest care at other fertility places but at CNY, they treat you with respect, like family and they have monthly IVF grants to help pay for IVF cycles. I’m excited for this journey and for CNY to help my husband and I become first time parents!
Age
38
Treated
2020
Success with this Doc
?
Race
Prefer not to answer
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
Diagnosis
10
10
How was your experience with Robert Kiltz at CNY Fertility Center?
I have not yet begun my IVF process since I am waiting for my first cycle to arrive so I can start. When my husband and I consulted with Dr. Kiltz, he was friendly, engaging, explained things so that we’d understand, and offered his cell phone, email and told us to contact him whenever if we had further questions or concerns. What doctor does that??? I have not met a doctor that offered their private cell phones to patients!
What's one piece of advice would you give a prospective patient of Robert Kiltz at CNY Fertility Center?
You will love him!
During treatment, were you treated like a number or a human with Robert Kiltz at CNY Fertility Center?
Dr. Kiltz spent over an hour on the phone with my husband and I discussing our health, history, and steps moving forward. He answered all of our questions thoroughly and professionally. We could tell he was passionate about his work and we are beyond hopeful to finally do this and hopefully will be carrying our first baby within the near future. I can text or call him and he responds right away. I haven’t emailed him yet, but there is that route available if necessary.
Describe the protocols Robert Kiltz used in your cycles at CNY Fertility Center and their degree of success.
Dr. Kiltz took mine and my husband’s health, and pre-existing conditions into consideration for our first IVF treatment. He recommended I go on a keto diet because a lot of what I was experiencing was due to inflammation. My husband and I have lost weight since taking Dr. Kiltz’s advice. I’m not a medical professional so I can’t speak to the medications that were ordered for me. I’m new to this whole process so I don’t have a lot to share.
Describe your experience with the nursing staff.
Whenever I email the nurses, they always answer me promptly. When I call, they’re always very helpful and put me at ease. The only negative thing is that when messaging them through the online portal, you can’t reply to their messages.
Describe your experience with CNY Fertility Center.
Their nursing and financial team are great. Dr. Kiltz is great. Unfortunately I haven’t dealt with anyone else. They make IVF affordable for all who are trying to achieve their dreams of having children. I didn’t receive the greatest care at other fertility places but at CNY, they treat you with respect, like family and they have monthly IVF grants to help pay for IVF cycles. I’m excited for this journey and for CNY to help my husband and I become first time parents!
Describe the costs associated with your care under Robert Kiltz at CNY Fertility Center.
He is affordable!!!!!
Describe Robert Kiltz's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CNY Fertility Center.
N/A
10
Doctor
Robert Kiltz
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
CNY Fertility Center
Latham
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
+ Read more
- Read less
Ask a Question

Ask this reviewer a question about their experience with Robert Kiltz at CNY Fertility Center.

Verified

This patient has provided documentation of treatment at this clinic.

6
7
Age
30
Treated
2019
Success with this Doc
No
Treatment
1 IVF
Diagnosis
Male Factor, PCOS
6
7
He seemed very busy, and is very big on his Keto diet being a major factor. We weren't convinced, and neither were our OBGYN / Urologist. Overall though every conversation we did have with him was informative and professional. But it definitely seemed like he was always in a rush... we barely even saw Dr Kiltz aside from the retrieval, and actual transfers. Any phone consultations or questions we had were answered by RN's instead.
Retrievals and Transfers are only done at the [CNY] Syracuse office - all the remote offices can only do monitoring or the early parts of retrieval/transfer cycles. The 24 hour nursing line is nice if you have questions.... We spent about $2100 on drugs, $4,500 on retrieval, and several thousand more on cycles, monitoring, and travel. In total, we probably spent close to $11,000
Age
30
Treated
2019
Success with this Doc
No
Race
European
Income
$100K - $199K
Occupation
Engineer
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
1 IVF
Diagnosis
Male Factor, PCOS
6
7
How was your experience with Robert Kiltz at CNY Fertility Center?
He seemed very busy, and is very big on his Keto diet being a major factor. We weren't convinced, and neither were our OBGYN / Urologist. Overall though every conversation we did have with him was informative and professional. But it definitely seemed like he was always in a rush.
What's one piece of advice would you give a prospective patient of Robert Kiltz at CNY Fertility Center?
Ask lots of questions to the RN and develop a good relationship with the nurses in general - they will be your main contact.
During treatment, were you treated like a number or a human with Robert Kiltz at CNY Fertility Center?
The Nursing Staff and RN's were very knowledgeable and helpful, and really went above and beyond for us in my eyes. However, we barely even saw Dr Kiltz aside from the retrieval, and actual transfers. Any phone consultations or questions we had were answered by RN's instead.
Describe the protocols Robert Kiltz used in your cycles at CNY Fertility Center and their degree of success.
I was prescribed clomiphene. I can't recall everything that my wife was taking. I know there were several anti-inflammatory options used and closely monitored.
Describe your experience with the nursing staff.
The nursing staff were fantastic. Very helpful, compassionate, and willing to answer any and all questions we had. They really put us at ease when we were having nervous days.
Describe your experience with CNY Fertility Center.
Retrievals and Transfers are only done at the Syracuse office - all the remote offices can only do monitoring or the early parts of retrieval/transfer cycles. The 24 hour nursing line is nice if you have questions.
Describe the costs associated with your care under Robert Kiltz at CNY Fertility Center.
We spent about $2100 on drugs, $4,500 on retrieval, and several thousand more on cycles, monitoring, and travel. In total, we probably spent close to $11,000
Describe Robert Kiltz's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CNY Fertility Center.
We were well informed on eSET vs multiple. He recommended single for our first transfer due to the high embryo quality, but let us elect to do a multiple transfer for the second due to the lower quality.
6
Doctor
Robert Kiltz
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
7
Clinic
CNY Fertility Center
Syracuse
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
+ Read more
- Read less
Ask a Question

Ask this reviewer a question about their experience with Robert Kiltz at CNY Fertility Center.

Verified

This patient has provided documentation of treatment at this clinic.

9
10
Age
33
Treated
2019
Success with this Doc
Yes
Treatment
1 IVF
Diagnosis
Male Factor
9
10
It may be hard for him [Dr. Kiltz] to have one on one contact with each patient besides the actual procedure. ... I had a basic protocol that everyone gets. ... My husband has male factor infertility so we both had retrieval in Syracuse, NY. My husband had a TESA and I had a normal retrieval. They had to do ICSI as my husband infertility is severe. We got 11 eggs from me and only 8 were mature. ... I only had one transferred at my day 3 transfer but that was by choice.
I only had one transferred at my day 3 transfer but that was by choice. They [CNY Fertility] did ask me how many I wanted to transfer. We plan on transfer the other two during our FET but right now we are unsure if we will be approved. They do look at your medical history and the reason for wanting multiple before agreeing to it. ... During the monitoring appointment it was mostly with the nurses I dealt with. You have to be prepared to somewhat feel like a number when you are setting things up but when you are in direct contact with the nurses they are very warm and will answer all your random questions.
Age
33
Treated
2019
Success with this Doc
Yes
Race
Other
Income
$50K - $99K
Occupation
Accountant
Order & Number of Docs Seen
1st of 2 Docs
Treatment
1 IVF
Diagnosis
Male Factor
9
10
How was your experience with Robert Kiltz at CNY Fertility Center?
He is amazing, with a lot of aspects. It may be hard for him to have one on one contact with each patient besides the actual procedure. He does his best to text everyone back even if you are under another doctor at the clinic and each week he gets on his Facebook or Instagram and answer as many questions as he can. In person he is very sweet and shows he really cares about you.
What's one piece of advice would you give a prospective patient of Robert Kiltz at CNY Fertility Center?
Give him some time to get back to you. You have to put into consideration that they are the lowest cost with no restrictions and he has a lot of people contacting him and he will get back to you as soon as he can. You may not get the one on one experience but he will do his best to give you as much information as possible and he does have lives that he answers questions each week.
During treatment, were you treated like a number or a human with Robert Kiltz at CNY Fertility Center?
During the monitoring appointment it was mostly with the nurses I dealt with. You have to be prepared to somewhat feel like a number when you are setting things up but when you are in direct contact with the nurses they are very warm and will answer all your random questions. When I went in for my retrieval all the nurses and doctors were welcoming and informative. They took the time and didn't make you feel rushed when you were asking questions or when they would explains things to you.
Describe the protocols Robert Kiltz used in your cycles at CNY Fertility Center and their degree of success.
I had a basic protocol that everyone gets. We get a list of medications to start with and you get a nurse to keep in contact closer to the retrieval. I was monitoring locally in my town and they would send the information needed to the clinic. I would keep in contact with the nurses. My husband has male factor infertility so we both had retrieval in Syracuse, NY. My husband had a TESA and I had a normal retrieval. They had to do ICSI as my husband infertility is severe. We got 11 eggs from me and only 8 were mature. Day 3 we only had 3 so we transferred 1 that resulted in a negative beta, and cyro-persevered the other 2.
Describe your experience with the nursing staff.
They are amazing! The only thing to remember as you don't just get one nurse and the online system doesn't allow you to reply to the message you some times get a new nurse responding to a chain of messages back and forth so sometimes you get different response. You just have to gently remind them what is going on. But they are all doing there best, so be your own advocate.
Describe your experience with CNY Fertility Center.
The price is amazing, the fact they don't have restrictions is amazing and even with those two things considered they are amazing in a whole. They are so caring and offer so much more than infertility treatments. They have Facebook support groups for mental health, food help, body and just overall everything to do with infertility. If you go to there Facebook page you will see that they go live multiple times a day to help out whatever way they can during this pandemic.
Describe the costs associated with your care under Robert Kiltz at CNY Fertility Center.
$3900 for IVF retrieval which included ICSI, Fresh Transfer and storage up to a year. $450 for a FET within a year of treatment $150 monitoring fee for distance patients $1100 for husband TESA Travel and medication cost would be different for each person. You have to do your research and find the best price pharmacy and hotel, if your coming in from out of town.
Describe Robert Kiltz's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CNY Fertility Center.
I only had one transferred at my day 3 transfer but that was by choice. They did ask me how many I wanted to transfer. We plan on transfer the other two during our FET but right now we are unsure if we will be approved. They do look at your medical history and the reason for wanting multiple before agreeing to it.
What specific things went wrong at CNY Fertility Center?
  • Scheduled the wrong procedure
9
Doctor
Robert Kiltz
Communication
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
CNY Fertility Center
Syracuse
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
+ Read more
- Read less
Ask a Question

Ask this reviewer a question about their experience with Robert Kiltz at CNY Fertility Center.

Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
41
Treated
2019
Success with this Doc
Yes
Treatment
3 Fertility Medications
Diagnosis
Diminished Ovarian Reserve
10
10
Dr. Kiltz was amazing. He responded promptly and was encouraging. I called his cell phone once accidentally and he insisted I talk to him about my concern which was meant for nursing. He made me feel hopeful.... I was prescribed gonal f, menopur and cetrotide with IUI. I am 41 years old and my egg reserve is low. The gonal f stimulates you to produce eggs. Menopur helps them mature. Cetrotide prevents ovulation until you have IUI.
Appointment scheduling [at CNY] is very flexible. Sometimes you wait a long time. Once you complete your new patient appointment things get better. It's tough waiting to get in for your first appointment. I think it would help if they would triage by age for new patients. I was 39 when I first called and wasn't seen until 6-9 months later.... Marnie was direct, compassionate and knowledgeable. It made a huge difference seeing one specific nurse each time.
Age
41
Treated
2019
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 Fertility Medications
Diagnosis
Diminished Ovarian Reserve
10
10
How was your experience with Robert Kiltz at CNY Fertility Center?
Dr. Kiltz treated my best friend and he changed her life. My friend encouraged me not to give up and that was very encouraging. Her story is amazing. Dr. Kiltz is very personable and positive in his interactions with patients. He was always kind to me and helped me to feel hopeful. I am hoping to move onto IVF next and fulfill our dream of having a baby. Because I am a healthcare practitioner myself, I feel I am in a unique position to help others. I highly recommend Dr. Kiltz to anyone experiencing infertility.
What's one piece of advice would you give a prospective patient of Robert Kiltz at CNY Fertility Center?
Hang in there, he keeps his promises.
During treatment, were you treated like a number or a human with Robert Kiltz at CNY Fertility Center?
Dr. Kiltz was amazing. He responded promptly and was encouraging. I called his cell phone once accidentally and he insisted I talk to him about my concern which was meant for nursing. He made me feel hopeful.
Describe the protocols Robert Kiltz used in your cycles at CNY Fertility Center and their degree of success.
I was prescribed gonal f, menopur and cetrotide with IUI. I am 41 years old and my egg reserve is low. The gonal f stimulates you to produce eggs. Menopur helps them mature. Cetrotide prevents ovulation until you have IUI.
Describe your experience with your nurse at CNY Fertility Center. (Assigned nurse: Marnie Pierce)
Marnie was direct, compassionate and knowledgeable. It made a huge difference seeing one specific nurse each time.
Describe your experience with CNY Fertility Center.
Appointment scheduling is very flexible. Sometimes you wait a long time. Once you complete your new patient appointment things get better. It's tough waiting to get in for your first appointment. I think it would help if they would triage by age for new patients. I was 39 when I first called and wasn't seen until 6-9 months later.
Describe the costs associated with your care under Robert Kiltz at CNY Fertility Center.
My insurance is terrible and doesn't cover anything. I spent nearly 20,000 for the three cycles of IUI that I completed. I was devastated that I was not successful. My company has a self funded insurance plan and unfortunately will not implement the changes required by NYS healthcare law mandating coverage of 3 IVF cycles. I am hopeful I will qualify for the IVF grant. This would make IVF possible for my husband and I.
What specific things went wrong at CNY Fertility Center?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
Describe the specific things that went wrong at CNY Fertility Center.
Just a couple of mix ups with prescriptions, at the pharmacy level. Also never got prior authorization for a couple of my meds.
10
Doctor
Robert Kiltz
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
CNY Fertility Center
Syracuse
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
+ Read more
- Read less
Ask a Question

Ask this reviewer a question about their experience with Robert Kiltz at CNY Fertility Center.

Verified

This patient has provided documentation of treatment at this clinic.

9
10
Age
32
Treated
2019
Success with this Doc
?
Treatment
3 IUI
Diagnosis
PCOS
9
10
This cycle I was literally crying in the the office and [Dr. Kiltz] came in to give me a pep talk and push me through. He was so kind and understanding during such a vulnerable moment for me. Meant a lot to me...I have only met Dr K once and it was when I needed Him the most...Second cycle started similar to the first Femara for a few days, then we switched to Gonal and Cetrotide due to my reoccurring lining issues. We ended up doing and IUI this cycle and the result is still pending :)
All the nurses at the CNY buffalo are extremely nice and compassionate...I absolutely love this clinic and feel like this is the right fit for me. I do Not love talking to the “main” number. I wish I could easily call the Buffalo clinic where they know me personally. I Do like that each cycle if something isn’t working we move onto something else. It’s also nice to have the patient portal and it’s good to see test results right away. Also having your instructions for medicines is nice to have on the patient portal.
Age
32
Treated
2019
Success with this Doc
?
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1st of 2 Docs
Treatment
3 IUI
Diagnosis
PCOS
9
10
How was your experience with Robert Kiltz at CNY Fertility Center?
I have only met Dr K once and it was when I needed Him the most. I was having a horrible week with work and PCOS just makes you emotional haha. I was Starting to lose hope and cried my eyes out at my appointment. The nurses called him in and he gave me a really good “get back on the horse” pep talk. I know He was probably busy but I appreciated he took the time to talk to me.
During treatment, were you treated like a number or a human with Robert Kiltz at CNY Fertility Center?
This cycle I was literally crying in the the office and Dr K came in to give me a pep talk and push me through. He was so kind and understanding during such a vulnerable moment for me. Meant a lot to me.
Describe the protocols Robert Kiltz used in your cycles at CNY Fertility Center and their degree of success.
So far it’s been 2 cycles at CNY first cycle we started with the Femara, then Gonal injections. I ended up with 2 follicles but had issues with my lining. First cycle ended with trigger shot and times intercourse. Which resulted with a negative pregnancy test. Second cycle started similar to the first Femara for a few days, then we switched to Gonal and Cetrotide due to my reoccurring lining issues. We ended up doing and IUI this cycle and the result is still pending :)
Describe your experience with your nurse at CNY Fertility Center. (Assigned nurse: Kris Z)
All the nurses at the CNY buffalo are extremely nice and compassionate.
Describe your experience with CNY Fertility Center.
I absolutely love this clinic and feel like this is the right fit for me. I do Not love talking to the “main” number. I wish I could easily call the Buffalo clinic where they know me personally. I Do like that each cycle if something isn’t working we move onto something else. It’s also nice to have the patient portal and it’s good to see test results right away. Also having your instructions for medicines is nice to have on the patient portal.
Describe the costs associated with your care under Robert Kiltz at CNY Fertility Center.
$40 per office visit which included bloodwork and ultrasound. Medicine is covered only if For timed intercourse $450 for IUI and medicine was not covered
9
Doctor
Robert Kiltz
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
CNY Fertility Center
Hamburg (closed)
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
+ Read more
- Read less
Ask a Question

Ask this reviewer a question about their experience with Robert Kiltz at CNY Fertility Center.

Verified

This patient has provided documentation of treatment at this clinic.

9
9
Age
42
Treated
2019
Success with this Doc
?
Treatment
1 IVF
Diagnosis
Diminished Ovarian Reserve, Other
9
9
Dr. Kiltz sees many patients so it is not always easy to get time with him. However when it’s very important he makes time. I see the nurses every visit and if I can’t communicate with him directly I can do so through the nursing staff...prepared to take a lot of initiative on their own...For my current cycle we are priming with estrogen, testosterone and Omnitrope and doing a Lupron microdose protocol...makes personal phone calls to patients. He also offers his personal cell phone number. When things don’t go as hoped, he is compassionate and eager to make changes to protocol to improve results next time.
Because it is low-cost [at CNY], we are able to do more cycles which gives us a better chance at a successful pregnancy. Conversely it is very busy with numerous patients and you won’t get the same degree of handholding that you would at other clinics...Niccole [nurse] has been my rock in this process, even though she is currently back in school she always makes time to communicate with me either through the patient portal or via phone call. She is also a great liaison with the doctor staff.
Age
42
Treated
2019
Success with this Doc
?
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
2nd of 4 Docs
Treatment
1 IVF
Diagnosis
Diminished Ovarian Reserve, Other
9
9
How was your experience with Robert Kiltz at CNY Fertility Center?
Dr. Kiltz sees many patients so it is not always easy to get time with him. However when it’s very important he makes time. I see the nurses every visit and if I can’t communicate with him directly I can do so through the nursing staff.
What's one piece of advice would you give a prospective patient of Robert Kiltz at CNY Fertility Center?
I would tell them to not expect a lot of handholding and that they should be prepared to take a lot of initiative on their own.
During treatment, were you treated like a number or a human with Robert Kiltz at CNY Fertility Center?
Dr. kilts, despite treating thousands of patients, makes personal phone calls to patients. He also offers his personal cell phone number. When things don’t go as hoped, he is compassionate and eager to make changes to protocol to improve results next time.
Describe the protocols Robert Kiltz used in your cycles at CNY Fertility Center and their degree of success.
Initially I was started on a high dose protocol, 450 gonal and 150 menopur. I also primed with Omnitrope before beginning my cycle. This protocol resulted in cancellation due to poor response. The next cycle we went with 150 gonal/75 menopur and four follicles were retrieved. Two were mature, and only one fertilized which was frozen at day three. For my current cycle we are priming with estrogen, testosterone and Omnitrope and doing a Lupron microdose protocol.
Describe your experience with your nurse at CNY Fertility Center. (Assigned nurse: Niccole Davey)
Niccole has been my rock in this process, even though she is currently back in school she always makes time to communicate with me either through the patient portal or via phone call. She is also a great liaison with the doctor staff.
Describe your experience with CNY Fertility Center.
Because it is low-cost, we are able to do more cycles which gives us a better chance at a successful pregnancy. Conversely it is very busy with numerous patients and you won’t get the same degree of handholding that you would at other clinics.
Describe the costs associated with your care under Robert Kiltz at CNY Fertility Center.
$3900 per ivf cycle
Describe Robert Kiltz's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CNY Fertility Center.
CNY encourages single embryo transfer, however with women over 40 they are open to multiple.
What specific things went wrong at CNY Fertility Center?
  • Provided conflicting information
Describe the specific things that went wrong at CNY Fertility Center.
I always try to coordinate with one nurse, because sometimes different members of the nursing staff will give different information.
9
Doctor
Robert Kiltz
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
CNY Fertility Center
Latham
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
+ Read more
- Read less
Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
36
Treated
2019
Success with this Doc
No
Treatment
1 IUI, 1 IVF
Diagnosis
Diminished Ovarian Reserve
10
10
Dr. Kiltz is very compassionate, patient and u understanding. He takes his time to make sure you are comfortable and all your concerns and questions are answered....For my IVF transfer I was on the immune protocol. This included prednisone for inflammation and prograf to help with implantation.... Due to fragmentation and fair quality, Dr Kiltz suggested transferring 2 embryos for my fresh transfer,
The clinic [CNY] is very clean, comfortable and the staff is great. I usually go first thing in the morning and get right in. On the occasions where I had a late morning or afternoon appointment, it was a very long wait. Some patients come very early for their appointment so that when they check-in, they are added on the list and therefore end up jumping ahead of other patients who are scheduled before them.
Age
36
Treated
2019
Success with this Doc
No
Race
Middle Eastern
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IUI, 1 IVF
Diagnosis
Diminished Ovarian Reserve
10
10
How was your experience with Robert Kiltz at CNY Fertility Center?
Dr. Kiltz is very compassionate, patient and u understanding. He takes his time to make sure you are comfortable and all your concerns and questions are answered. You can easily see the amount of love and passion he has for his profession and truly cares for his patients.
What's one piece of advice would you give a prospective patient of Robert Kiltz at CNY Fertility Center?
Dont be afraid to ask too many questions.
During treatment, were you treated like a number or a human with Robert Kiltz at CNY Fertility Center?
He has an incredible bedside manner, is full of compassion and positivity, and makes you feel very comfortable and at home.
Describe the protocols Robert Kiltz used in your cycles at CNY Fertility Center and their degree of success.
For my IVF transfer I was on the immune protocol. This included prednisone for inflammation and prograf to help with implantation. Unfortunately the prograf did not agree with me (caused fevers) and I had to stop taking it. Unfortunately that transfer did fail. I have one embryo left and will be doing a FET, but we have not discussed protocol yet.
Describe your experience with the nursing staff.
All of the nurses I have seen were amazing. Very personable, compassionate and knowledgeable. I also would use the patient portal when I didnt have time to call or after hours and always received a quick response. They are a great team at CNY
Describe your experience with CNY Fertility Center.
The clinic is very clean, comfortable and the staff is great. I usually go first thing in the morning and get right in. On the occasions where I had a late morning or afternoon appointment, it was a very long wait. Some patients come very early for their appointment so that when they check-in, they are added on the list and therefore end up jumping ahead of other patients who are scheduled before them. I feel there should be a better system to prevent this from happening.
Describe the costs associated with your care under Robert Kiltz at CNY Fertility Center.
Monitoring costs such as bloodwork and ultrasounds during my cycles. HSG Xray, Hysteroscopy and IUI. My insurance does not cover IVF, so I was able to use CNY's payment plan for that. It is a monthly payment automatically deducted from your credit or debit card. You choose the length of the loan.
Describe Robert Kiltz's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CNY Fertility Center.
Due to fragmentation and fair quality, Dr Kiltz suggested transferring 2 embryos for my fresh transfer, hoping that we would have a better success rate.
10
Doctor
Robert Kiltz
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
CNY Fertility Center
Syracuse
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
+ Read more
- Read less
Ask a Question

Ask this reviewer a question about their experience with Robert Kiltz at CNY Fertility Center.

Verified

This patient has provided documentation of treatment at this clinic.

7
7
Age
27
Treated
2019
Success with this Doc
?
Treatment
Diagnosis
Anovulation, Male Factor, PCOS
7
7
My Doctors are Doctor Kiltz and Corley. They are great. They explain everything in detail. They answer any questions I have, and are very kind and caring. They allow me to make decisions about my treatment after arming me with the knowledge that they have.... [Eset Approach] We have not talked about this yet. I want to transfer two, but I want to discuss the risks with having pcos and having multiple transferred, vs. ESet.
The clinical team [CNY Fertility] can be rude. I called to ask a question about if my protocol was ready like I was told to, and the nurse used a tone that was not appropriate.... I do not like that I have to make contact with the clinic after my procedures to have a follow up. I feel that they should contact me with results and next steps after they have the results. I had to wait a month because I had to call and schedule an appointment. Other than that, it has been great.
Age
27
Treated
2019
Success with this Doc
?
Race
European
Income
$50K - $99K
Occupation
Teacher
Order & Number of Docs Seen
2nd of 3 Docs
Treatment
Diagnosis
Anovulation, Male Factor, PCOS
7
7
How was your experience with Robert Kiltz at CNY Fertility Center?
My Doctors are Doctor Kiltz and Corley. They are great. They explain everything in detail. They answer any questions I have, and are very kind and caring. They allow me to make decisions about my treatment after arming me with the knowledge that they have. We have been able to learn a great deal and in just a couple months. I do not like that I have to make contact with the clinic after my procedures to have a follow up. I feel that they should contact me with results and next steps after they have the results. I had to wait a month because I had to call and schedule an appointment. Other than that, it has been great.
What's one piece of advice would you give a prospective patient of Robert Kiltz at CNY Fertility Center?
Follow up, call them. You have to be the one to keep the ball rolling.
During treatment, were you treated like a number or a human with Robert Kiltz at CNY Fertility Center?
Not by doctor Kiltz or Doctor Corley. They treat me well, it is their staff. The clinical team can be rude. I called to ask a question about if my protocol was ready like I was told to, and the nurse used a tone that was not appropriate.
Describe the protocols Robert Kiltz used in your cycles at CNY Fertility Center and their degree of success.
I do not have that yet.
Describe your experience with the nursing staff.
Most of the time when I call the nursing staff, they are rude and short. They do not show compassion or understanding.
Describe your experience with CNY Fertility Center.
They offer a lot of things. The wait can be long but they move you up as quickly as they can. They do not follow up after hsg, bloodwork, and SA with an appointment unless you schedule one. They let you decide on your treatment. I had a choice of iui or IVF starting out.
Describe the costs associated with your care under Robert Kiltz at CNY Fertility Center.
They are cheaper than average. Out of pocket are 3900 not including meds and monitoring. I am being charged more though, because I have some insurance coverage. It’s still expensive.
Describe Robert Kiltz's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CNY Fertility Center.
We have not talked about this yet. I want to transfer two, but I want to discuss the risks with having pcos and having multiple transferred, vs. ESet.
What specific things went wrong at CNY Fertility Center?
  • Failed to call with results
  • Lost results
Describe the specific things that went wrong at CNY Fertility Center.
I had a nurse contact me about ordering a new prolactin assessment. I had already taken a fasting one, after my 1st one was high. They had been given my results from the second one. They emailed ordering another fasting one. I had to tell them that it was already done.
7
Doctor
Robert Kiltz
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
7
Clinic
CNY Fertility Center
Syracuse
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
+ Read more
- Read less
Verified

This patient has provided documentation of treatment at this clinic.

6
8
Age
24
Treated
2019
Success with this Doc
?
Treatment
Diagnosis
Anovulation, Male Factor, PCOS, Immunological
6
8
I have never actually gotten to speak to communicate with Dr.Kiltz himself yet. I have only been getting papers signed off by him through the portal. And some of the stuff in the papers have been wrong, like my prescriptions.... I am being put on the immune protocol because I have PCOS. This is completely different than what was explained to me in my phone consultation. I am put on primarily put on a low dose of gonal, meno, and cetro for retrieval.
The clinic [CNY] is the cheapest I have ever found and it allows in house financing with will give myself and many others the option for IVF that may not have the chance to have it otherwise. However only two locations do the actual IVF procedure and they are both in NY... everything I have done via the portal has taken a very long time to get a response back about. They seem nice, and genuine, but it shouldn't take 2 or 3 weeks to send me back an email
Age
24
Treated
2019
Success with this Doc
?
Race
Income
$0 - $49K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1 Doc Seen
Treatment
Diagnosis
Anovulation, Male Factor, PCOS, Immunological
6
8
How was your experience with Robert Kiltz at CNY Fertility Center?
From what I have seen from the Fireside chats, he is very knowledgeable about what he does. It's too early in my journey to tell exactly what type of doctor he will be but I am hoping for the best. I chose Dr.K not just because of his prices but because he is highly rated about and this gives me faith that he will also help my husband and I with our miracle baby.
What's one piece of advice would you give a prospective patient of Robert Kiltz at CNY Fertility Center?
Dont expect too much communication outside of appointments.
During treatment, were you treated like a number or a human with Robert Kiltz at CNY Fertility Center?
I have never actually gotten to speak to communicate with Dr.Kiltz himself yet. I have only been getting papers signed off by him through the portal. And some of the stuff in the papers have been wrong, like my prescriptions.
Describe the protocols Robert Kiltz used in your cycles at CNY Fertility Center and their degree of success.
I am being put on the immune protocol because I have PCOS. This is completely different than what was explained to me in my phone consultation. I am put on primarily put on a low dose of gonal, meno, and cetro for retrieval.
Describe your experience with the nursing staff.
I have never had an in person appointment with the nurses yet. But everything I have done via the portal has taken a very long time to get a response back about. They seem nice, and genuine, but it shouldn't take 2 or 3 weeks to send me back an email and if it does then they are severely understaffed
Describe your experience with CNY Fertility Center.
The clinic is the cheapest I have ever found and it allows in house financing with will give myself and many others the option for IVF that may not have the chance to have it otherwise. However only two locations do the actual IVF procedure and they are both in NY
Describe the costs associated with your care under Robert Kiltz at CNY Fertility Center.
They are the cheapest clinic I have ever found
Describe Robert Kiltz's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CNY Fertility Center.
I know that transfering more than one embryo doesn't increase the chances of implantation, so I am okay with only transferring one at a time. However if I have to do several transfers, for cost reasons I may ask to transfer two.
6
Doctor
Robert Kiltz
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
CNY Fertility Center
Syracuse
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
+ Read more
- Read less
Ask a Question

Ask this reviewer a question about their experience with Robert Kiltz at CNY Fertility Center.

Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
30 - 31
Treated
2018 - 2019
Success with this Doc
Yes
Treatment
2 IUI, 1 IVF
Diagnosis
Anovulation, PCOS
10
10
Dr Kiltz was honest and knowledgeable. He was also very caring and willing to answer any questions you had. My experience was nothing but good.... I felt like a human because the Dr. gave me his personal phone number and also does online chats with his patients on topics important to fertility patients.... I talked to a few different doctors about this at CNY and they are all pro 1 egg at a time. It is safer for you and your baby. Less complications
Every nurse I met [at CNY] was always friendly and you get to know them because during retrieval’s you are there every other day... They are very organized, get you in exactly when necessary for treatment and are reasonably priced. I don’t have any weaknesses as my experience was wonderful. The staff are great and always willing to answer any questions you have.... The IVF cycle is $3,900 and then the meds were about $2,800
Age
30 - 31
Treated
2018 - 2019
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Accountant
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IUI, 1 IVF
Diagnosis
Anovulation, PCOS
10
10
How was your experience with Robert Kiltz at CNY Fertility Center?
Dr Kiltz was honest and knowledgeable. He was also very caring and willing to answer any questions you had. My experience was nothing but good. I would definitely recommend him to anyone seeking fertility treatment.
What's one piece of advice would you give a prospective patient of Robert Kiltz at CNY Fertility Center?
Take one day at a time. Dr Kiltz is very knowledgeable and knows what he is doing. Just have faith that it will work.
During treatment, were you treated like a number or a human with Robert Kiltz at CNY Fertility Center?
I felt like a human because the Dr. gave me his personal phone number and also does online chats with his patients on topics important to fertility patients.
Describe the protocols Robert Kiltz used in your cycles at CNY Fertility Center and their degree of success.
Started with letrezole and IUI at CNY after me trying clomid with my regular OB for months with no success. It was my choice to move on to IVF as soon as I did. Second egg transfer and I am pregnant! They encouraged frozen eggs because I have PCOS and you are inflamed after egg retrieval
Describe your experience with the nursing staff.
Every nurse I met was always friendly and you get to know them because during retrieval’s you are there every other day so they become like friends and truly care about you and are rooting for your success.
Describe your experience with CNY Fertility Center.
Loved everything about it. They are very organized, get you in exactly when necessary for treatment and are reasonably priced. I don’t have any weaknesses as my experience was wonderful. The staff are great and always willing to answer any questions you have. They even have 6am appointments so I was able to go before work so didn’t have to miss much work either.
Describe the costs associated with your care under Robert Kiltz at CNY Fertility Center.
The IVF cycle is $3,900 and then the meds were about $2,800 for retrieval. The first transfer is $250. After a year it goes to $1,000.
Describe Robert Kiltz's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CNY Fertility Center.
I talked to a few different doctors about this at CNY and they are all pro 1 egg at a time. It is safer for you and your baby. Less complications
10
Doctor
Robert Kiltz
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
CNY Fertility Center
Syracuse
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
+ Read more
- Read less
Verified

This patient has provided documentation of treatment at this clinic.

7
8
Age
31 - 32
Treated
2018 - 2019
Success with this Doc
?
Treatment
1 IVF
Diagnosis
Male Factor, PCOS
7
8
He [Dr. Kiltz] had great bedside manner, but I rarely saw him and almost never actually spoke to him. And at one transfer he kept us waiting for nearly 2 hours after acupuncture, which seemed to negate the purpose of the acupuncture... The first transfer was very straight forward with most meds typical for IVF. The second transfer after the miscarriage they added provera when my lining was too thick for 5 months. Then they added low dose naltrexone
When you go to a clinic that is out of town, it can be very hard to get proper communication and advocacy for you, so you really have to advocate for yourself. The clinic [CNY] is extremely clean and relaxing with a lot of options for care. The staff is caring and seems to care about your success...There were a few times that I had to request a med refill more than once because they failed to send it the first time I asked.
Age
31 - 32
Treated
2018 - 2019
Success with this Doc
?
Race
European
Income
$50K - $99K
Occupation
Sales Representative
Order & Number of Docs Seen
3rd of 3 Docs
Treatment
1 IVF
Diagnosis
Male Factor, PCOS
7
8
How was your experience with Robert Kiltz at CNY Fertility Center?
He had great bedside manner, but I rarely saw him and almost never actually spoke to him. And at one transfer he kept us waiting for nearly 2 hours after acupuncture, which seemed to negate the purpose of the acupuncture
What's one piece of advice would you give a prospective patient of Robert Kiltz at CNY Fertility Center?
Don’t be afraid to call a lot and ask a ton of questions. Ask for things to be over-explained and write it down.
During treatment, were you treated like a number or a human with Robert Kiltz at CNY Fertility Center?
They genuinely cared about what I was going through and worked to explain things well
Describe the protocols Robert Kiltz used in your cycles at CNY Fertility Center and their degree of success.
The first transfer was very straight forward with most meds typical for IVF. The second transfer after the miscarriage they added provera when my lining was too thick for 5 months. Then they added low dose naltrexone when I finally went for the transfer and they added intralipids prior to transfer. This pregnancy lasted longer, but still ended in miscarriage.
Describe your experience with the nursing staff.
Sometimes it took a little too long to get answers, but for the most part they were extremely knowledgeable, caring, and very helpful
Describe your experience with CNY Fertility Center.
When you go to a clinic that is out of town, it can be very hard to get proper communication and advocacy for you, so you really have to advocate for yourself. The clinic is extremely clean and relaxing with a lot of options for care. The staff is caring and seems to care about your success
Describe your experience with your monitoring appointments at CNY Fertility Center.
You have to schedule them with your doctor in your area. They just provided the orders
Describe the costs associated with your care under Robert Kiltz at CNY Fertility Center.
3,900 for the IVF including the fresh transfer and the first year of storage. $250 for each transfer in the first year. Meds not covered at all, for the retrieval and first transfer meds were $3,500 for me. Storage fees are $350/yr after the first year.
Describe Robert Kiltz's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CNY Fertility Center.
When I chose to do a single transfer he was very encouraged and told me that I had a higher chance for success with one. But he would have done either way if I had chosen.
What specific things went wrong at CNY Fertility Center?
  • Failed to call in prescriptions to pharmacy
Describe the specific things that went wrong at CNY Fertility Center.
There were a few times that I had to request a med refill more than once because they failed to send it the first time I asked.
7
Doctor
Robert Kiltz
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
CNY Fertility Center
Syracuse
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
+ Read more
- Read less
Ask a Question

Ask this reviewer a question about their experience with Robert Kiltz at CNY Fertility Center.

Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
33 - 39
Treated
2013 - 2019
Success with this Doc
Yes
Treatment
1 IUI, 1 IVF
Diagnosis
Unexplained
10
10
Dr. Kiltz is very warm and fuzzy. I felt respected and loved from the begining. He always shook our hands and asked how we were doing. He gave us his cell phone and said to call anytime. I did, and he picked up and made time for me! It was incredible because I know how very busy he is. The fact that he made special time for me and gave me his cell phone is huge.... He is also very positive and uplifting. No negative talk at all. For example when we first met him, instead of asking me my age he said "how young are you?"
The nursing staff [CNY] was always so welcoming and friendly. They showed compassion and made me feel comfortable. They were all very personable and seemed to enjoy their work, albeit a busy work place! I would say one negative is that you usually weren't seen right away and had to wait in the waiting room for 20 plus minutes before being taken back. BUT their waiting room is so homey feeling with comfortable chairs and couches and water, tea, coffee, nice ambience.
Age
33 - 39
Treated
2013 - 2019
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
Teacher
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IUI, 1 IVF
Diagnosis
Unexplained
10
10
How was your experience with Robert Kiltz at CNY Fertility Center?
Dr. Kiltz is very warm and fuzzy. I felt respected and loved from the begining. He always shook our hands and asked how we were doing. He gave us his cell phone and said to call anytime. I did, and he picked up and made time for me! It was incredible because I know how very busy he is. The fact that he made special time for me and gave me his cell phone is huge. The whole experience was so posititve that we were really sad to here he didn't do OB and we had to find an OB after we were 12 weeks pregnant. He is also very positive and uplifting. No negative talk at all. For example when we first met him, instead of asking me my age he said "how young are you?" He offers free yoga for fertility, free webinars and support groups, and even hosts a yearly event at our local zoo-for free! He really knows what he is doing. He is smart, caring, compassionate, and will do everything in his power to help you achieve your goals. It was a really great experience!
What's one piece of advice would you give a prospective patient of Robert Kiltz at CNY Fertility Center?
Sometimes he can get really excited about a new diet he is recommending or similar life style changes. Take it with a grain of salt and know he is just trying to help you succeed.
During treatment, were you treated like a number or a human with Robert Kiltz at CNY Fertility Center?
Dr Kiltz knew me by name and was interested in what was going on in my life. He took the time to get to know me and my partner and he treated me with compassion and kindness
Describe the protocols Robert Kiltz used in your cycles at CNY Fertility Center and their degree of success.
I told him I didn't want to have a bunch of extra embryos after our first transfer and that I didn't want to be heavily medicated. He had the perfect solution. We did a very conservative IVF cycle with minimal medication and we got the outcome we desired. He knew exactly what to do and what I needed.
Describe your experience with the nursing staff.
The nursing staff was always so welcoming and friendly. They showed compassion and made me feel comfortable. They were all very personable and seemed to enjoy their work, albeit a busy work place! I would say one negative is that you usually weren't seen right away and had to wait in the waiting room for 20 plus minutes before being taken back. BUT their waiting room is so homey feeling with comfortable chairs and couches and water, tea, coffee, nice ambience.
Describe your experience with CNY Fertility Center.
very clean, welcoming, clinic. feels like you are entering a resort rather than a doctors office. The ambience is spot on with beautiful and comfortable furnishings and a nicebig fireplace. The staff are so kind and welcoming. They mkae you feel loved and respected and I highly recommend them!
Describe your experience with your monitoring appointments at CNY Fertility Center.
The clinic is VERY busy so I didn't always have the best timed appointments, but fair enough. I usually had to wait a bit in the waiting room to be seen but they do their best to see you as quickly as possible.
Describe the costs associated with your care under Robert Kiltz at CNY Fertility Center.
between $8,000-$10,000 for one round of IUI and one round of fresh IvF cycle. The IVF is around $3,900 but the meds cost $2,000-$4,000.
Describe Robert Kiltz's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CNY Fertility Center.
I wouldn't say he had a strong preference for how many embryos transfered. With my age, he recommended two and we had twins! We were happy!
10
Doctor
Robert Kiltz
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
CNY Fertility Center
Syracuse
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
+ Read more
- Read less
Ask a Question

Ask this reviewer a question about their experience with Robert Kiltz at CNY Fertility Center.

Verified

This patient has provided documentation of treatment at this clinic.

8
9
Age
32 - 34
Treated
2017 - 2019
Success with this Doc
?
Treatment
Diagnosis
PCOS
8
9
I feel he [Dr. Kiltz] was nice and optimistic when discussing fertility options. he greeted and said hello to my husband and others in the waiting area which I like that he took the time to do.... I think he gave me the best options that I was ready for right now, will most likely be moving on to more advanced treatment in the next couple months if we have no luck. I believe it will be easier to tell his involvement then as now there’s not a lot he can do with us trying the fertility medications along with monitoring.
Sometimes long wait times [at CNY] even for quick appointments like blood work. Which makes it difficult when trying to balance work and having an hour drive one way. You don’t see the doctor every time but the nurses seem very knowledgeable. Ive always gotten quick responses even over phone, even though wait time on phone can be long as well. One negative would be while I love the portal and the fact that they post your lab results I do wish there was a small description of what the results mean example like low, high or normal range.
Age
32 - 34
Treated
2017 - 2019
Success with this Doc
?
Race
Other
Income
$100K - $199K
Occupation
Business Executive
Order & Number of Docs Seen
2nd of 3 Docs
Treatment
Diagnosis
PCOS
8
9
How was your experience with Robert Kiltz at CNY Fertility Center?
I think he gave me the best options that I was ready for right now, will most likely be moving on to more advanced treatment in the next couple months if we have no luck. I believe it will be easier to tell his involvement then as now there’s not a lot he can do with us trying the fertility medications along with monitoring.
What's one piece of advice would you give a prospective patient of Robert Kiltz at CNY Fertility Center?
Gather all of your questions for the consultation so he can give you the most informed options for you.
During treatment, were you treated like a number or a human with Robert Kiltz at CNY Fertility Center?
I feel he was nice and optimistic when discussing fertility options. he greeted and said hello to my husband and others in the waiting area which I like that he took the time to do.
Describe your experience with the nursing staff.
All of the nurses I’ve encountered for monitoring, blood work ultrasounds have been friendly and made the process easy and answered all questions I had while there.
Describe your experience with CNY Fertility Center.
Sometimes long wait times even for quick appointments like blood work. Which makes it difficult when trying to balance work and having an hour drive one way. You don’t see the doctor every time but the nurses seem very knowledgeable. Ive always gotten quick responses even over phone, even though wait time on phone can be long as well. One negative would be while I love the portal and the fact that they post your lab results I do wish there was a small description of what the results mean example like low, high or normal range. Otherwise your left to google the results and hope you come up with the right answer. I’d prefer either a description on the portal or a quick phone call letting me know the results.
Describe the costs associated with your care under Robert Kiltz at CNY Fertility Center.
Unfortunately our insurance doesn’t cover anything towards fertility or the testing. We haven’t gone to far in to the advanced treatments yet but they did offer a financial team to help if needed.
What specific things went wrong at CNY Fertility Center?
  • Failed to call with results
Describe the specific things that went wrong at CNY Fertility Center.
Would just like the results of blood work each time not just posted in portal because it is hard to interpret without a description or chart of where levels should be
8
Doctor
Robert Kiltz
Communication
Trustworthiness
Compassion
Explained risks
Frequency seen during appointments
9
Clinic
CNY Fertility Center
Syracuse
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
+ Read more
- Read less
Ask a Question

Ask this reviewer a question about their experience with Robert Kiltz at CNY Fertility Center.

Verified

This patient has provided documentation of treatment at this clinic.

8
9
Age
28
Treated
2019
Success with this Doc
No
Treatment
1 IVF
Diagnosis
PCOS, Uterine Fibroids
8
9
I would tell prospective patients to not be afraid to speak up. Dr. Kiltz will listen to you and take into account your feelings and opinion. It is your body and he respects that. If you do not speak up he will continue to make the decisions he feels are best....My egg retrieval with Dr. kiltz was handled with caution as to not cause ovarian hyperstimulation syndrome due to my Polycystic ovarian syndrome. He prescribed Gonal-F 150IU daily, hCG-LH 10IU daily, Z Pak, Prednisone 5mg twice daily
The clinic [CNY Fertility Ctr] is in a very convenient location off of the thruway. This clinic in the Syracuse area is absolutely beautiful inside. Very clean with modern day interior. I feel like I am going to a spa when I am there. There is relaxing music and the lights are kept low.... At this facility you only see the physicians when you do an egg retrieval or embryo transfer. It does seem they are so busy the doctors a a bit rushed. There is not a direct phone line to the facility location that you are a patient at.
Age
28
Treated
2019
Success with this Doc
No
Race
Other
Income
$50K - $99K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
2nd of 3 Docs
Treatment
1 IVF
Diagnosis
PCOS, Uterine Fibroids
8
9
How was your experience with Robert Kiltz at CNY Fertility Center?
Before meeting Dr. Kiltz I would watch his "fireside chats" that he has on facebook live every Sunday. I immediately gathered that he really cares about the work he is doing as most doctors do not give up an hour of their Sunday to answer questions from patients. When finally meeting Dr. Kiltz in person for my first embryo transfer he was very warm and pleasant. A right down to business kind of man. He seemed very confident and it comforted me how confident he was. The transfer that he did failed, but I believe it was not attributed to anything with Dr. Kiltz. My experience with his has been good, and I believe he puts his heart into making people's dreams come true.
What's one piece of advice would you give a prospective patient of Robert Kiltz at CNY Fertility Center?
I would tell prospective patients to not be afraid to speak up. Dr. Kiltz will listen to you and take into account your feelings and opinion. It is your body and he respects that. If you do not speak up he will continue to make the decisions he feels are best. Don't fear being judged or scolded, use your voice!
During treatment, were you treated like a number or a human with Robert Kiltz at CNY Fertility Center?
Interaction with the Nurse Practitioners in the facility is always pleasant and personal. At this facility you only see the physicians when you do an egg retrieval or embryo transfer. It does seem they are so busy the doctors a a bit rushed. There is not a direct phone line to the facility location that you are a patient at. Instead there is a call center in a neutral location so you can never get any of the physicians on the phone for questions. This leads to many communication breakdowns, and luckily I am a nurse so my knowledge keeps me afloat throughout this process.
Describe the protocols Robert Kiltz used in your cycles at CNY Fertility Center and their degree of success.
My egg retrieval with Dr. kiltz was handled with caution as to not cause ovarian hyperstimulation syndrome due to my Polycystic ovarian syndrome. He prescribed Gonal-F 150IU daily, hCG-LH 10IU daily, Z Pak, Prednisone 5mg twice daily, Low Dose Naltrexone 4.5mg daily, Metformin 1500mg daily. I was on an auto-immune protocol so that is the reason for the antibiotic, steroid, and Naltrexone. The Metformin in for my PCOS. I triggered with Lupron to also avoid OHSS. This protocol did not stimulate my ovaries as hoped and only 8 eggs were retrieved, with 5 embryos being produced, and 2 embryos making it to blasts. I did a fresh embryo transfer after the retrieval, producing a chemical pregnancy. We transferred our last embryo 11 days ago, and I received the negative hCG today. My protocol for the frozen transfer was Estrace 2mg twice daily, Prednisone 10mg twice daily, LDN 3mg daily, Neupogen 60mcg daily, Aspirin 81mg daily, Prograf 0,5mg daily, Lovenox 60mg daily, Endometrin 300mg vaginal daily, Progesterone in oil 50mg IM daily. This transfer was not successful.
Describe your experience with the nursing staff.
The nursing staff is very busy, but they always take the time to answer any questions you have. The are very skilled in their areas of expertise such as trans-vaginal ultrasounds, lab draws, protocol explanation. The seem to understand that we are all going through incredibly difficult situations, and work to make a calm yet efficient environment to get the job done.
Describe your experience with CNY Fertility Center.
The clinic is in a very convenient location off of the thruway. This clinic in the Syracuse area is absolutely beautiful inside. Very clean with modern day interior. I feel like I am going to a spa when I am there. There is relaxing music and the lights are kept low. The waiting room can get very busy, but there is plenty of comfortable, private seating and multiple restrooms. The lobby has hot tea and reading material. I always feel very comfortable going to the clinic. The wellness/spa side of the clinic is in fact a full spa with all of the amenities. I would highly recommend utilizing the spa services during your treatments. Utilize everything they offer to calm yourself during this experience!
Describe the costs associated with your care under Robert Kiltz at CNY Fertility Center.
The egg retrieval is $3900, on site monitoring is $825. Fresh transfer is included and frozen transfer is $250 with $700 on site monitoring fee. Intralipid infusion $100+meds. hCG intrauterine wash per transfer $100+meds. All medications are a separate cost through a specialty pharmacy.
Describe Robert Kiltz's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CNY Fertility Center.
Due to my age and no previous failed transfers we only had the option of doing a single embryo transfer. I intend to push for a multiple embryo transfer if our next retrieval yields enough embryos.
What specific things went wrong at CNY Fertility Center?
  • Failed to call in prescriptions to pharmacy
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at CNY Fertility Center.
With both my first and second failed embryo transfers I received a phone call saying it was negative and to stop all medications. If I wasn't a nurse and did not know better, you are not supposed to stop Prednisone or steroids "cold turkey". I just worry for patients who do not have this knowledge and may abruptly stop this medication. Another moment of miscommunication was with our first embryo transfer. The emryologist came into the room and showed us 5-5 day embryos that we had. She mentioned they would push 3 of them to day 6 and I asked that they freeze all as I would rather transfer down the road and give them a chance to grow in the uterus. Dr. kiltz agreed and told the embryologist "put them on ice". My husband and I were happy knowing we had 4 embryos left after this transfer. A couple days later i get a report in my patient portal that 3 embryos had been discarded due to not thriving as they would like, and we had one left. I panicked and emailed the embryologist. They replied stating I must have misunderstood Dr. Kiltz. I was devastated and felt like 3 of my children had just been "discarded".
8
Doctor
Robert Kiltz
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
CNY Fertility Center
Syracuse
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
+ Read more
- Read less
Ask a Question

Ask this reviewer a question about their experience with Robert Kiltz at CNY Fertility Center.

Verified

This patient has provided documentation of treatment at this clinic.

8
8
Age
39
Treated
2019
Success with this Doc
No
Treatment
IVF, Donor Eggs
Diagnosis
8
8
Dr. Kiltz is very nice and an amazing doctor. He called my husband and me after our second embryo transfer cycle failed. He showed compassion towards us. He fully explained the process during the call, but at that point it was too late. My husband and I were extremely hurt and had so many unanswered questions. We asked if tests could be ran to see why the cycles failed.... After the first cycle failed, the doctor advised us to transfer the last two embryos for the second cycle.
During my first embryo transfer in January, I was treated like a queen. My experience at the clinic [CNY] was like none other. When I came back in March for the second embryo transfer, I definitely felt like a number.... As it was told to me, "something happened" to one of our embryos during the freezing process. I have no idea what happened. All I know is that we were left with two embryos after the first transfer, and we were told that they were going to get us a baby either way. Needless to say, both cycles failed and still no baby.
Age
39
Treated
2019
Success with this Doc
No
Race
Black or African-American
Income
$50K - $99K
Occupation
Consultant
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
IVF, Donor Eggs
Diagnosis
8
8
How was your experience with Robert Kiltz at CNY Fertility Center?
Dr. Kiltz is very nice and an amazing doctor. He called my husband and me after our second embryo transfer cycle failed. He showed compassion towards us. He fully explained the process during the call, but at that point it was too late. My husband and I were extremely hurt and had so many unanswered questions. We asked if tests could be ran to see why the cycles failed. I recommended fertility patients need to go through counseling prior to starting treatment because no one can prepare patients for any mental effects it may cause. This process affected me mentally. Months later I was diagnosed with Major Depressive Disorder.
What's one piece of advice would you give a prospective patient of Robert Kiltz at CNY Fertility Center?
PLEASE SEEK COUNSELING!!! This is an extremely hard process!
During treatment, were you treated like a number or a human with Robert Kiltz at CNY Fertility Center?
During my first embryo transfer in January, I was treated like a queen. My experience at the clinic was like none other. When I came back in March for the second embryo transfer, I definitely felt like a number. So many people are learning about CNY because of the cost, so a lot of people are going there. Dr. Kiltz is an amazing doctor. However, I feel as if the process was rushed the second time, and when the cycle failed my husband and I were left with a lot of unanswered questions. We are interested in trying again, but we are also afraid because we do not know what the problem is. We do not know if there is an issue with my uterus, embryo quality, sperm quality, etc.
Describe the protocols Robert Kiltz used in your cycles at CNY Fertility Center and their degree of success.
o Desogen 1 Pack, Take 1 tablet by mouth daily until instructed to stop. o Estrace (Estradiol) 2 mg, One tablet by mouth twice daily o Z Pak - -, Take 2 tablets by mouth the first day, then 1 tablet by mouth daily until all the medication is gone. o Prednisone 5 mg, 1 tablet by mouth twice daily o LDN (Low Dose Naltrexone) 4.5 mg, Take 1 tablet by mouth daily at bed time o Aspirin, low dose 81 mg, One tablet by mouth daily o Prenatal Vitamin one qd -, Take one by mouth daily o Prograf (Tacrolimus) 0.5 mg, Take 1 tablet by mouth twice daily o Cleocin Vaginal Ovules 100 mg, Insert 1 suppository vaginally at bedtime o Endometrin 100 mg, 1 tablet vaginally twice daily o Progesterone In Oil 50 mg, Inject 1 ml (50 mg) daily intramuscularly once daily Before starting second cycle: 1) When you start your period, have an HSG (hysterosalpingogram) sometime between CD 5-12. An order for this has been uploaded fo your patient portal. 2) Complete an endometrial scratch between cycle days CD# 20-22. An order for this has been uploaded to your patient portal. 3) Call the office when you start your period AFTER the HSG and scratch are done. At this time, we will give you an order for baselines, call you once the results are received, and provide instructions on when to start the FET preparation medications (estrace, etc.) 4) Complete an Intralipid Infusion when you start your estrace, then repeat the day prior to FET with an HCG wash, then weekly. I have ordered the Intralipids and the HCG wash to Integrity for you. We will provide you orders for the Intralipid Infusion once we have dates (which we'll know once you start the period after the HSG and scratch.) 5) Start Neupogen injections when you start your estrace--this medication and the appropriate syringes have been ordered to Integrity for you and we'll provide you further instructions after your baseline. 6) Start Prograf 2 days prior to your FET. This has been ordered to Integrity for you. 7) Start Lovenox and Baby Aspirin when you start your estrace. The Lovenox has been ordered to Integrity and the Baby Aspirin (81mg) can be purchased over the counter. 6) Start plaquenil 200mg twice daily now. Then, stop it once you start estrace so that you can switch to Prograf. 7) Continue LDN 4.5 mg each night at bedtime. o Neupogen 300 mcg, Inject 60 mcg (0.2ml) subcutaneously once daily as directed o Lovenox 30 mg, Inject (1) prefilled 30 mg syringe subcutaneously once daily o hCG- Uterine Wash 500 IU, Intrauterine wash- in office as directed AT 10AM o Intralipids 20 %, 100 ml bag- Infuse 100ml as directed- 10AM
Describe your experience with your nurse at CNY Fertility Center. (Assigned nurse: Elisabeth Sudik)
Elisabeth was good about informing me on what I need to do through the process. She was very responsive when I emailed her or called.
Describe your experience with CNY Fertility Center.
Providing affordable treatment plans is definitely a strength. In my opinion, me being treated like a number during the second cycle and being left with so many unanswered questions are weaknesses. I am glad that they now offer counseling services. A healthy mental state is strongly advised for such a process.
Describe the costs associated with your care under Robert Kiltz at CNY Fertility Center.
Affordable
Describe Robert Kiltz's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CNY Fertility Center.
Yes, we were educated. Five eggs were retrieved but only four embryos were formed. We had one embryo to be transferred for the first cycle. "Something happened" to one of the embryos during the freezing process, so we were left with two. After the first cycle failed, the doctor advised us to transfer the last two embryos for the second cycle.
What specific things went wrong at CNY Fertility Center?
  • Failed to order appropriate test
  • Lost or damaged samples
Describe the specific things that went wrong at CNY Fertility Center.
As it was told to me, "something happened" to one of our embryos during the freezing process. I have no idea what happened. All I know is that we were left with two embryos after the first transfer, and we were told that they were going to get us a baby either way. Needless to say, both cycles failed and still no baby. My husband and I asked if tests could be ran so we can perhaps determine why the embryos did not stick, but no tests were ordered. Instead, we were asked if we would be willing to try again.
8
Doctor
Robert Kiltz
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
CNY Fertility Center
Syracuse
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
+ Read more
- Read less
Verified

This patient has provided documentation of treatment at this clinic.

9
10
Age
29
Treated
2019
Success with this Doc
?
Treatment
3 IUI, 1 IVF, 1 Embryo Freezing
Diagnosis
Male Factor
9
10
We had our consultation with Dr. Kiltz and we (hubby and I) felt great about it. We never saw him again though until we finished our 3rd IUI and we decided we wanted to move onto IVF...we finally saw again the day of transfer, and he was the one that performed that...Be prepared for a LOT of energy--Dr. Kiltz runs on keto and coffee! Also, be prepared to try the keto diet/lifestyle...it truly has helped my husband and I...We did 3 different IUI cycles (none resulted in pregnancy). And we did one fresh embryo day 5 transfer, which at the moment I AM pregnant! The IVF they called a "mini" IVF because they didn't put as many medications into me.
The reception staff [at CNY Fertility Center] are amazing! They make everything move along. Sometimes the wait times are really long, so I suggest, if you're only there for blood work (not scans or anything else), ask the front staff about getting in quicker (they usually can make it happen). Everything at this clinic is very clean yet feels comfy/cozy. The NPs and other nurses are wonderful and only want the best for you...Well-oiled machine here. You may have to wait a couple hours, but they will try to get you in as soon as possible...just be patient (bring a book and fully-charged phone).
Age
29
Treated
2019
Success with this Doc
?
Race
European
Income
Occupation
Accountant
Order & Number of Docs Seen
1st of 2 Docs
Treatment
3 IUI, 1 IVF, 1 Embryo Freezing
Diagnosis
Male Factor
9
10
How was your experience with Robert Kiltz at CNY Fertility Center?
We had our consultation with Dr. Kiltz and we (hubby and I) felt great about it. We never saw him again though until we finished our 3rd IUI and we decided we wanted to move onto IVF. Dr. Corley did my egg retrieval (Dr. Corley also did my HSG test) and then Dr. Kiltz we finally saw again the day of transfer, and he was the one that performed that. Overall, I love BOTH Dr. Kiltz and Dr. Corley--you can't go wrong with either, honestly.
What's one piece of advice would you give a prospective patient of Robert Kiltz at CNY Fertility Center?
Be prepared for a LOT of energy--Dr. Kiltz runs on keto and coffee! Also, be prepared to try the keto diet/lifestyle...it truly has helped my husband and I.
During treatment, were you treated like a number or a human with Robert Kiltz at CNY Fertility Center?
Everyone at the office is always kind and helpful (always willing to answer any questions) and take their time with you if you ask for it.
Describe the protocols Robert Kiltz used in your cycles at CNY Fertility Center and their degree of success.
We did 3 different IUI cycles (none resulted in pregnancy). And we did one fresh embryo day 5 transfer, which at the moment I AM pregnant! The IVF they called a "mini" IVF because they didn't put as many medications into me.
Describe your experience with the nursing staff.
All of the nurses at CNY Syracuse are amazing. Sometimes, they are very rushed though, so remember to have your questions ready to ask!
Describe your experience with CNY Fertility Center.
The reception staff are amazing! They make everything move along. Sometimes the wait times are really long, so I suggest, if you're only there for blood work (not scans or anything else), ask the front staff about getting in quicker (they usually can make it happen). Everything at this clinic is very clean yet feels comfy/cozy. The NPs and other nurses are wonderful and only want the best for you.
Describe your experience with your monitoring appointments at CNY Fertility Center.
Well-oiled machine here. You may have to wait a couple hours, but they will try to get you in as soon as possible...just be patient (bring a book and fully-charged phone).
Describe the costs associated with your care under Robert Kiltz at CNY Fertility Center.
After reading about other clinics--this is the place to go if you want real affordable health care.
Describe Robert Kiltz's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CNY Fertility Center.
Dr. Kiltz recommended a single embryo transfer for us because of my age (I'm 29) and because it was my first ever transfer.
What specific things went wrong at CNY Fertility Center?
  • Failed to inform you of changes in protocol
  • Failed to consider drug intolerance
Describe the specific things that went wrong at CNY Fertility Center.
One time they changed my protocaol without me knowing (thankfully I logged into my portal)...they had forgotten to keep the prednisone on my list of meds to take, so I ended up calling them and they confirmed that I still needed to take the steroid. Also, a different time they ordered a medication with latex in it and I'm allergic to latex, so the pharmacy (Freedom Pharmacy) caught it and then the doctor had to approve a different meditation without latex.
9
Doctor
Robert Kiltz
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
CNY Fertility Center
Syracuse
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
+ Read more
- Read less
Ask a Question

Ask this reviewer a question about their experience with Robert Kiltz at CNY Fertility Center.

Verified

This patient has provided documentation of treatment at this clinic.