Robert Kiltz

As a travel patient, I never spoke to the same person twice. Dr. Kiltz was the prescribing physician, but I never spoke to him. The doctor who did my initial consultation didn't listen to my concerns, and the consultation seemed rushed. They were interested in getting a lot of eggs, which we got, but I got OHSS. In the initial consultation, I'd mentioned that I'd rather have a lower dose, and was more concerned with quality eggs than quantity.

With the very first cycle, everything was amazing! The travel nurses were very informative and kept me updated on what was happening and called me with results quickly! As my failed cycles went on, I felt like I was “forgotten”, and I had to keep calling the nurses and asking for my results and directions as to what I should do, they were making it very stressful. You have to talk to a different nurse every time you call, making it hard for them to have a good relationship with you.

I'm a travel client, so I've had no face to face contact with anyone from the clinic. I've had a couple of phone conversations with nurses who seem very nice.

This is a very busy clinic. Genetic protocols are given. My requests for specific medications were denied without explanation. You almost never get to speak to a doctor. I didn’t get to talk to one until I was being prepped for ER.

His feedback felt very canned and repetitive.

In person you are treated like a human but as a travel patient doing everything over the phone you feel like a number. They try to make everyone fit in a certain protocol and when you don't they give conflicting information. It is very clear they do not read your chart before giving answers. They give the standard answer and hope it applies.

I felt like a number while a patient at CNY because I had someone different to talk to about my questions every time. We waited for 2.5 hours before he was able to get me back for our frozen embryo transfer. My transfer was at 1030am and we transfer right before 1pm. It was very rushed and he seemed flustered.

I was being seen by the nurses/nurse-practitioners at the Rochester branch of CNY Fertility. Sure, they were friendly, but no warmth at all. It's just a routine job for them. For patients like me, who are at the fag-end of fertility, we need a little bit of compassion and reassurance, which was lacking most of the time i went there. And, the nurses who saw me were never the same during the visits, which made me wonder if they really know my case or not. And during both my unsuccessful IVF procedures, the nurse who called me, was so insensitive, she right away asked what are my future plans, whether i intend to do another transfer, even before i could digest the news of negative pregnancy test. who would do that? I felt like they just wanted to move on to the next task, and no concern for the patient's feeling was given any gravity at all.

I had very little interaction with Dr. Klitz--most of the time I was speaking to an NP in his place. I didn't feel like much attention was given to my individual situation--I was never asked how many children I'd like to have, for example. I had written in the portal questionnaire before the initial consult that I was only looking for testing at this point, NOT treatment--but the consultation opened with "So you're interested in doing IUI or IVF?" Each appointment I went to, I was asked what treatment I was doing, even though testing hadn't been completed yet. I felt like they were pushing different treatments like a product line for me to choose from, rather than waiting for the test results and giving me a medically informed recommendation. Treatment was repeatedly pushed on me even though I'd been trying for only three cycles and was in my late thirties--I later learned that many clinics won't even evaluate patients my age who've been trying for fewer than six cycles, because my situation didn't meet the ASRM's diagnosis of infertility. I was disappointed that they weren't upfront with me about this, but everything felt so rushed that I'm not sure that they noticed that I'd been trying for only three cycles. During my HSG, I was in one of a huge line of exam rooms and really felt like I was in an assembly line, with the doctor hurrying from room to room. Finally, rather than recommend supplements and other lifestyle changes for my individual situation, I was given a huge packet of recommendations with notes to ignore some of them if I had a certain condition like PCOS. This was fine for me, but I feel like some patients might have trouble navigating this information and get the wrong information from this packet.

When I started in 2018 I felt like they were awesome, now I feel like a number after failed transfer over and over you would think we would change something but no I had to throw something out there from speaking with other clients

Met with Dr. once - all other communication & treatment directives conducted by nurse practitioner. Majority of NP did not review my prior medical record prior to prescribing treatment. FET done. Beta test completed on Tuesday. I sent a massage through the portal. Results are uploaded to portal. It is late Friday evening & I have yet to receive a call.

He is great at what he does, but he doesn’t take the time to thoroughly discuss options. He speaks over you and not to you.

The Nursing Staff and RN's were very knowledgeable and helpful, and really went above and beyond for us in my eyes. However, we barely even saw Dr Kiltz aside from the retrieval, and actual transfers. Any phone consultations or questions we had were answered by RN's instead.

First of all Robert Kiltz is my doctor of record but I have never met or spoken to him. After my first embryo transfer with CNY, I was never called with my negative beta result. This was problematic because I had been on Prednisone for several weeks prior and need instructions for weaning. After I had to send multiple phone calls and emails, a follow up call was finally scheduled with an NP. She set the appointment, but she didn't call at our appointed time. After sending several more calls and emails, I finally got a follow up with the NP. She suggested that I do a mini-IVF moving forward. I voiced concerns that I had not had success with those in the past. She said it would be better this time because I had been on Omnitrope and would take menopur during the cycle. I reluctantly agreed. She did say that she wanted to make sure I was "suppressed" when I started the cycle. I had my baseline. I had several follicles over 10 mm and an LH of over 11. I was prepared to have to wait until next cycle. A nurse called me and told me to start my meds. I expressed concern. She said she would contact the NP who made my protocol. She called back and said she couldn't get ahold of that NP but she talked to another "provider" and it was ok to start. I got to the "egg retrieval". I was left several times alone in the OR before and after the procedure (including post anesthesia). The OR was cluttered and dusty. The nurse taking care of me had long, fake fingernails. The anesthesiologist did not wear a cap over his hair piece. A speculum was inserted while I was still awake but without warning me that they were inserting a speculum. I remember being concerned that they were going to start before I was asleep so I told them I was still awake. I then went to sleep. When I woke up, I was told that they got no eggs. I only had cysts. I again said that this cycle should have never been started because I had 14mm follicles at base line. The Dr. (Dr. Corley) said it was fine for them to have started me with such big follicles. I was charged my new payment plan amount that included both cycles with CNY three days later, even though I had signed a contract stating that the new higher amount would begin in the following month.

He was explaining the surgery to me, and I started to get upset, and he came over, sat next to me, held my hands, and whispered that it would be okay, we would come through this, we would have a baby. But first, the surgery needed to take place so I could be healthy enough for that baby. He said he would do everything possible to keep my ovaries, and in the end, he did.

This practice sees a large volume of clients, and they are very busy. I realize that this doctor has a lot on his plate. He does a great job in trying to handle everything, but during my embryo transfer, it did feel like he was in and out, making it a not very personal experience.

I have never actually gotten to speak to communicate with Dr.Kiltz himself yet. I have only been getting papers signed off by him through the portal. And some of the stuff in the papers have been wrong, like my prescriptions.

The care I received was inconsistent. Rather than having a consistent treatment plan, I routinely received inconsistent treatment protocols based on whomever handled my care at the moment.

He didn’t exactly listen to me and what i was concerned about. Why entire cycle failed and he recommended things that every woman is recommended even though my eggs being “soft like butter” was apparently something he’s never heard before.

CNY has a vast amount of patients due to their attractive prices. I understand that mistakes happen but I have encountered too many with CNY to look over. The mounting mistakes make me have doubts about the clinic and thoughts that my hard earned money may have been better placed elsewhere. The diagnosis of infertility is heartbreaking in itself but to feel like your not a priority after investing so much effort, time, and money is even worse.

This is a very busy clinic. I am not among the chosen ones who had the doctor's home number. Nobody is "in charge" of your file. You see a rotating cast of nurses and the doctor is almost never involved. Over time, I felt my situation had changed. I started as a single person and then moved to having trouble conceiving with a partner. After multiple losses, nobody contacted me, or decided to change the plan. I always had to advocate and enquire. I didn't know much when I started as I was single and did not yet know I had fertility issues. This was a real set back. The doctor is also on a ridiculous Keto diet kick. It does not matter why you are there, he will tell you about it. This is EXTREMELY hurtful after a low egg retrieval or a miscarriage to be grilled on your diet. Also, I mentioned that I had been severely anorexic and a restrictive diet was not an option for me. He ignored this and continued to praise high-fat foods.

I felt like only cookie cutter cases can do ok here but the price keeps everyone's dream alive

Dr. Kiltz does not take the time to explain protocols. When being seen at CNY Syracuse it is rare to see the same nurse. And even more rare to see Dr.Kiltz. You are passed from one nurse to the next and given a standard protocol that is basically a "one size fits all protocol". Treatment is not tailored for each patients specific needs unless the patient questions the protocol.

Dr. Kiltz makes himself accessible to his patients by giving his cell phone number and personal email. Because it’s a high volume clinic, he won’t know you or your details without looking at a chart, but he is willing to listen and refresh his memory about your situation with each encounter.

I totally felt like a number when being treated by Dr. Kiltz. He never remembered my history, what meds I was taking, or if we were even going to do Fresh or FET with our IVF cycle. I had to constantly remind him of all of these things - even during our cycle AND on the day of our egg retrieval!!!