Rated 8.3
Strongly recommend: 64%Neutral: 19%Don't recommend: 17%8.3
64% strongly recommend
529 reviews
Humanity
8
8
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
8.4
8.4
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
4.3
4.3
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

LGBTQ Care
8
8
LGBTQ Care

Ratings of 1 indicate an unsatisfactory LGBTQ care.

Ratings of 10 indicate an excellent LGBTQ care.

Responsiveness
7.7
Good
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
U of California Davis
Residency
U of Colorado Denver
Fellowship
UCLA

How Doctor Communicates

doctor, nurse available by email
doctor, nurse available by directline
doctor, nurse available by directline
doctor available by personal cell phone
doctor available by personal cell phone
Robert Kiltz works in 1 office at

CNY Fertility Center
Rated 8.6
Strongly recommend: 70%Neutral: 18%Don't recommend: 12%8.6

Explore Clinic
Syracuse
195 Intrepid Lane
Syracuse, NY 13205

529 patient reviews

Verified

This patient has provided documentation of treatment at this clinic.

2018, Unknown Success
NPS
10
NPS
10
Age 39
2 IVF
Recurrent Pregnancy Loss
Unexplained
Income $100K - $199K
Nurse or HC Services
2nd of 2 Docs
16 IUI With Other Docs
3 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr K [Kiltz] is my kind of doctor. He tells the truth. If things unexpected happen, he fixes it. Hes kind, funny. Seems like he cares about more than the money. He gives you hope when others do not. He thinks outside of the box....He was very personable. Came in to say hi when I was just there for labs... My first clinic had ne on hgh for 3 days during stims. He had me on it 30 days prior to starting and through stims...
Beautiful peaceful setting [CNY Fertility Center]. Quiet. Coffee tea and water in lobby. Comfortable seating. It really doesnt look like a medical facility until you go in back. It even smells good. I loved it here. Beautiful landscaping... [Cost Of Treatment] 3900 per cycle... [Nurse] The only issue I had was when multiple nurses would get involved. Information would get confusing... Dr K is my kind of doctor. He tells the truth. If things unexpected happen
How was your experience with Robert Kiltz at CNY Fertility Center?
Dr K is my kind of doctor. He tells the truth. If things unexpected happen, he fixes it. Hes kind, funny. Seems like he cares about more than the money. He gives you hope when others do not. He thinks outside of the box.
What's one piece of advice would you give a prospective patient of Robert Kiltz at CNY Fertility Center?
Listen
During treatment, were you treated like a number or a human with Robert Kiltz at CNY Fertility Center?
He was very personable. Came in to say hi when I was just there for labs
Describe the protocols Robert Kiltz used in your cycles at CNY Fertility Center and their degree of success.
My first clinic had ne on hgh for 3 days during stims. He had me on it 30 days prior to starting and through stims
Describe your experience with your nurse at CNY Fertility Center. (Assigned nurse: Trish)
The only issue I had was when multiple nurses would get involved. Information would get confusing
Describe your experience with CNY Fertility Center.
Beautiful peaceful setting. Quiet. Coffee tea and water in lobby. Comfortable seating. It really doesnt look like a medical facility until you go in back. It even smells good. I loved it here. Beautiful landscaping
Describe the costs associated with your care under Robert Kiltz at CNY Fertility Center.
3900 per cycle
What specific things went wrong at CNY Fertility Center?
  • Provided conflicting information
10
Doctor
Robert Kiltz
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
CNY Fertility Center
Syracuse
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2018, Consult
NPS
10
NPS
10
Age 27
1 IUI
Male Factor
PCOS
Income $50K - $99K
Accountant
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
He [Dr. Robert Kiltz] is a great guy and is really there for his patients! I love how he does fire side chats live so before you seek out treatment and can get on and get to know information and get familiar with things!! That helped me greatly!...
They [nurses at CNY Fertility] are amazing!!!...Very reasonable if my insurance does not cover!! They also do payment plans...It’s a amazing clinic and I love that they can do everything right there for you!! They also offer a lot of things to help with fertility! I also love that the facility is extremely clean and relaxing!!...All the nurses were so friendly and anytime you walked in they all greet you and ask how you are. They really care how you are!!
How was your experience with Robert Kiltz at CNY Fertility Center?
He is a great guy and is really there for his patients! I love how he does fire side chats live so before you seek out treatment and can get on and get to know information and get familiar with things!! That helped me greatly!
What's one piece of advice would you give a prospective patient of Robert Kiltz at CNY Fertility Center?
To definitely give them a try in helping your dreams come too!
During treatment, were you treated like a number or a human with Robert Kiltz at CNY Fertility Center?
All the nurses were so friendly and anytime you walked in they all greet you and ask how you are. They really care how you are!!
Describe your experience with the nursing staff at CNY Fertility Center.
They are amazing!!!
Describe your experience with CNY Fertility Center.
It’s a amazing clinic and I love that they can do everything right there for you!! They also offer a lot of things to help with fertility! I also love that the facility is extremely clean and relaxing!!
Describe the costs associated with your care under Robert Kiltz at CNY Fertility Center.
Very reasonable if my insurance does not cover!! They also do payment plans
10
Doctor
Robert Kiltz
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
10
Clinic
CNY Fertility Center
Syracuse
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2018, Unsuccessful
NPS
10
NPS
10
Age 29
Male Factor
PCOS
Income $0 - $49K
2nd of 2 Docs
IVF With Other Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
I got 14 eggs but only 3 were fertilized I also did fresh transfer but didn’t work [with Dr. Robert Kiltz]...I’m trying for 2 embryos this time...He was very kind an honest doctor...caring doctor for his patient...his clinic very nice and quiet it make u feel like u r home...Very kind an will explain everything to u even if u don’t understand
For ivf process cost me around 4500 [at CNY Fertility Center]...They get u In very fast...great people they make u feel welcome...great clinic in Syracuse the nurses are very friendly...the get u in ur room fast and they offer coffee and tea the the client s and the seating is very comfortable...I got 14 eggs but only 3 were fertilized I also did fresh transfer but didn’t work [with Dr. Robert Kiltz]...I’m trying for 2 embryos this time...He was very kind an honest doctor...caring doctor for his patient
How was your experience with Robert Kiltz at CNY Fertility Center?
He was very kind an honest doctor an caring doctor for his patient and very forable .his clinic very nice and quiet it make u feel like u r home great people that work there very helpful to there clients
What's one piece of advice would you give a prospective patient of Robert Kiltz at CNY Fertility Center?
Very kind an will explain everything to u even if u don’t understand
During treatment, were you treated like a number or a human with Robert Kiltz at CNY Fertility Center?
Very polite an understand
Describe the protocols Robert Kiltz used in your cycles at CNY Fertility Center and their degree of success.
I got 14 eggs but only 3 were fertilized I also did fresh transfer but didn’t work
Describe your experience with your nurse at CNY Fertility Center. (Assigned nurse: Kelly )
They were very gentle and nice
Describe your experience with CNY Fertility Center.
They get u In very fast great people they make u feel welcome great clinic in Syracuse the nurses are very friendly the get u in ur room fast and they offer coffee and tea the the client s and the seating is very comfortable
Describe the costs associated with your care under Robert Kiltz at CNY Fertility Center.
For ivf process cost me around 4500
Describe Robert Kiltz's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CNY Fertility Center.
I’m trying for 2 embryos this time
10
Doctor
Robert Kiltz
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
CNY Fertility Center
Syracuse
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
6 of 5
2017 - 2018, Unknown Success
NPS
10
NPS
10
Age 43 - 44
Donor Eggs
Income $100K - $199K
Nurse or HC Services
3rd of 4 Docs
1 IUI With Other Docs
1 IVF With Other Docs
Donor Eggs With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
[Dr. Robert Kiltz is a] Great doc. Genuinely cares. Shows pure joy in his job...Would highly recommend him for anyone who is having difficulty conceiving. Great guy. Easy to get a hold of...
No weaknesses! [CNY Fertility Center is a] Great clinic . Everyone in the office truly loves their patients and wants a successful pregnancy for all their patients. They show genuine remorse when they have to tell you it’s negative...[nurses are] Great people....Office is clean.
How was your experience with Robert Kiltz at CNY Fertility Center?
Great doc. Genuinely cares. Shows pure joy in his job. Staff at his office is great. Office is clean. Would highly recommend him for anyone who is having difficulty conceiving. Great guy. Easy to get a hold of.
What's one piece of advice would you give a prospective patient of Robert Kiltz at CNY Fertility Center?
Use him he’s great
During treatment, were you treated like a number or a human with Robert Kiltz at CNY Fertility Center?
Great doc. Graciously cares
Describe your experience with the nursing staff at CNY Fertility Center.
Great people
Describe your experience with CNY Fertility Center.
No weaknesses! Great clinic . Everyone in the office truly loves their patients and wants a successful pregnancy for all their patients. They show genuine remorse when they have to tell you it’s negative
Describe the costs associated with your care under Robert Kiltz at CNY Fertility Center.
Expected
10
Doctor
Robert Kiltz
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
CNY Fertility Center
Latham
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5