Robin Fogle

It's clear when you are there in the waiting room that ACRM sees a large volume of patients. But it's also clear that they've gained tremendous experience and insight to a process that's still mostly an unknown. There's so much about fertility (or lack there of) that the medical profession just doesn't know. The financial group is not quite as with it as the medical side. If there's anything "different" about a cycle that doesn't follow their normal procedure, it throws the finance person off and usually they forget to update a fill-in the blank type field with the correct information. Review everything, ask questions, keep records.

ACRM is the most organized clinic I've ever been to. Everything is carefully planned out, with lots of helpful paperwork and info for every step of the fertility process. When you walk into the office, it is a relaxing and positive environment.

This clinic very much runs like a corporate office. Payment and scheduling is very mechanical, not at all personal. On the other hand it is very organized and the facilities are very clean. The setting is professional, but not personal.

STRENGTHS I really like Dr. Robin Fogle and that is the reason I have decided to continue my care at ACRM. Another strength is the surgery staff. The doctors and nurses made me feel comfortable during invasive, nerve-wracking procedures. They were informative, positive and compassionate after each retrieval, transfer and termination. WEAKNESSES The support staff in the office seem more concerned with payment, and in such a sensitive line of work, that is off-putting. While it is a business, there is a way to conduct it in a dignified manner. Expect to wait for your appointment, each and every time. A more effective way to streamline clients would be beneficial to patient satisfaction. The shots are consuming alone, so the less time interrupting one's work schedule for blood work/doctor visits would relieve some stress. Getting in touch with someone regarding protocol outside clinic hours is not easy. Seeing as the IVF process is not a 9-5 endeavor, there needs to be more responsive staff available outside "normal" business hours. One of my cycles was drastically changed because of a need to clean the ACRM Lab. I was already in the middle of my protocol when I was informed of this, and was given the option to cancel the cycle or double some medications to speed up the process and make the deadline before the cleaning. Pharmacy is very expensive and had I been informed I would have opted to wait until the Annual Lab cleaning was complete. Seems like that would have been on the calendar for ACRM for some time. As a result of the drastic change, that cycle was not successful. My body was so out of whack, I ovulated early. It was a complete waste of time and money. I am currently opting to proceed with Egg Donation. While I was told the Bank was "in-house," I was not informed about the low census, even after expressing the characteristics my husband and I are seeking. The profiles available are extremely limited (ie 2 Caucasian donors) - and I was not able to even access that information until I paid a non-refundable $400. Very disappointing and misleading.

The clinic is very knowledgeable and has a good reputation. They worked with me on scheduling and even did some phone consultations with me. They were all very informative and showed genuine care and concern for me. They were sensitive to my needs while also straight-forward so I understand exactly what was best for me. The only weakness I would say is that I didn't seem to get as much assistance from the finance team as I needed.

We had success before we went the IVF route but I trusted Dr. Fogle and her staff 100%. Testing done by the clinic gave us insight into why we were unsuccessful on our own. The Perimeter location is improved after they moved to floor 6. Parking and entering the campus where the facility is located is annoying due to construction in the area.

The clinic is organized, clean, and offers various locations for convenience of the patients. The nurses are good and responsive and the doctors are knowledgeable. The patient coordinators do a good job at knowing your cycle and when to schedule the different tests and appointments. The admin and finance staff could be better though. The OR at ACRM is top notch! I would definitely recommend them, from the nurses to the people doing follow ups. They were compassionate and clearly cared about the patients.

Always friendly when you walk in, someone always greets you, appointments are always on time, and I've never really had to wait on the Dr or nurse. I don't want to make them sound perfect, as maybe some of the staff isn't as friendly as others but for the most part, they are all nice, professional and easy to communicate with.

Strengths: all top doctors - knowledge of protocols, bedside manner (for the majority of the doctors - not all), drawing blood Weakness: long wait times. If a doctor other than your primary doctor sees you for an ultrasound sometimes you'll come back in to be seen by primary (not a true weakness because thorough but just more appointments)

The doctors and nursing staff are so wonderful! There was never a doubt in our mind where we would go when trying for our 2nd or 3rd child. The administrative staff isn't always super organized.

Annoying financial co-orindator Chantol. Not the sharpest tack in the bunch. In first telephone consult tells me its ok to pay by AMEX. I continue to go great, at least i get points for this :) (distinctly remember saying this) Get to the appointment and she is like, we don't accept AMEX. Frustrating because i brought that as a form of payment and had to scramble to move money into different accounts

It is a well-oiled large machine. It is entirely possible to feel like a number, but treatment moves quickly and they seem to be pretty on top of the latest protocols and approaches. The finance office is kind of a disaster, but I think that is very much a norm for IVF clinics.

Sometimes it takes longer then is should for your patient coordinator to get in touch with you. Everyone in the office is very friendly from the moment you walk in to the moment you leave. The nurses are very friendly. The doctors do procedures on a rotation so your main doctor isn’t always the one performing your procedure. However, all of the doctors we have worked with have been great.

I have not had any problems with ACRM. They are very professional and informative. I'm always told how much my appointment is going to cost before hand and everyone is very friendly and there to help.

The clinic is in a very busy area. The parking is very extremely limited. If you are hoping to get a spot you have to arrive at least 30 minutes early just to find a spot. But the office is beautiful and somewhat discrete. I believe it is on floor 7 in this building but there were at least 2 other locations if I wanted to attend there I could.

It was tough setting up an appointment. There was an automated call that we had to take an action to move forward with our first appt and I didn’t wait until the message went all the through before I hung up. We showed up fir our appt and they didn’t have us confirmed.

The clinic was convenient, clean and inviting. All of the staff and doctors are of the highest quality.

We considered going with another practice but we like and appreciate doctor Fogle so we decided to stay with ACRM. I wish she had her own fertility clinic and provide the top notch care that she has for us.

We have only had a pleasant experience here. I do not have one negative thing to say about ACRM. I highly recommend them all the time.