Robin Thomas

CARE Fertility

Available Lines of Communication

Nurse available by email
Nurse email
Doctor, Nurse available by direct line
Direct line to doctor
Direct line to nurse
Not available by cell phone
Not available by personal cell phone
Medical SchoolU. of Texas
ResidencyU. of Texas Southwestern
FellowshipU. of Texas Southwestern
Bedford
1701 Park Place Ave
Bedford, TX 76022
(817) 540-1157
Fort Worth
1250 8th Ave
Fort Worth, TX 76104
(817) 924-1572
On a scale from 0-10, how likely are you to recommend Robin Thomas to a friend?
Strongly recommend: 36%Neutral: 16%Don't recommend: 49%6
6 assessments
  • 36% Strongly recommend (9-10)
  • 16% Neutral (7-8)
  • 49% Don't recommend (0-6)
Humanity
Treated like a number
Treated like a human
8
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
Poor communication
Excellent communication
8
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
Rarely saw at appts.
Always saw at appts.
5.9
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

Responsiveness
Poor response time
Excellent response time
Poor
Responsiveness

Scale is "poor, ok, good, excellent," and measures how responsive a care team was when patients needed to see or speak to them.

On a scale from 0-10, how likely are you to recommend CARE Fertility to a friend?
Strongly recommend: 53%Neutral: 25%Don't recommend: 22%7.4
34 assessments
  • 53% Strongly recommend (9-10)
  • 25% Neutral (7-8)
  • 22% Don't recommend (0-6)
6 assessments
0
Age
24 - 25
Treated
2017 - 2018
Success with this Doc
No
Treatment
1 IVF
Diagnosis
Male Factor
0
She [Dr. Thomas] is nice but I don’t feel like I’m her focus when she is with me.... I did three frozen embryo transfers and nothing was changed each transfer. We did the same medications, same everything. Nothing changed. She wanted to do a 4th transfer without changing anything in my protocol....I didn’t feel like I was important. I felt like I was just another patient being seen that day, hurry up and get the sonogram over with.
+ Read more
Age
24 - 25
Treated
2017 - 2018
Success with this Doc
No
Race
Other
Income
$100K - $199K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
2nd of 3 Docs
Treatment
1 IVF
Diagnosis
Male Factor
0
How was your experience with Robin Thomas at CARE Fertility?
I did three frozen embryo transfers and nothing was changed each transfer. We did the same medications, same everything. Nothing changed. She wanted to do a 4th transfer without changing anything in my protocol. Obviously if I haven’t gotten pregnant after three failed transfers...it isn’t working and something needs to change.
What's one piece of advice would you give a prospective patient of Robin Thomas at CARE Fertility?
She is nice but I don’t feel like I’m her focus when she is with me. She always has an excuse for everything and always seems like she is distracted. I feel like I have wasted $20,000 at their clinic...
During treatment, were you treated like a number or a human with Robin Thomas at CARE Fertility?
I didn’t feel like I was important. I felt like I was just another patient being seen that day, hurry up and get the sonogram over with.
Describe the protocols Robin Thomas used in your cycles at CARE Fertility and their degree of success.
All three of my frozen embryo transfers included birth control for about 2 weeks, and then lupron injections, adding in estrogen pills (6mg/day) and then lastly progesterone 1ml/day. The highest my living ever got was 8mm and nothing was ever changed to help my lining be thicker. I had bleeding in my last two transfers, I was even bleeding 2 days before my embryo transfer and was told that it was normal. We transferred 1 embryo the first time, 1 embryo the second time, and 2 embryos the second time. None of which resulted in a pregnancy. My doctor wanted to do a 4th Transfer and wasn’t changing any of my medications or running any additional tests.
Describe your experience with the nursing staff.
I was never able to talk to the nurses on the first try. I always had to leave a message and have them call me back a day later. They lied on their documentation. I was having bleeding right before my embryo transfer and they charted that everything was normal and that I wasn’t having bleeding.
Describe your experience with CARE Fertility.
I was never able to talk with a nurse or the clinical coordinator when I called. You always have to leave a voice mail and mostly likely they will call back a day later. A strength is that I never had to wait long in the waiting room or in the exam room.
Describe the costs associated with your care under Robin Thomas at CARE Fertility.
Clinic fee of $7500 for IVF with $5300 additional cost for medications. Frozen embryo transfer cost of $2500 with $500-700 additional cost for medications.
Describe Robin Thomas's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CARE Fertility.
They do not recommend doing multiple embryo transfers if you are young and have good quality embryos. However after two failed frozen embryo transfers, I was allowed to transfer 2 embryos for my third transfer.
What specific things went wrong at CARE Fertility?
  • Failed to convey critical information
0
Doctor
Robin Thomas
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
0
Clinic
CARE Fertility
Bedford
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

2
Age
29
Treated
2017
Success with this Doc
No
Treatment
1 IVF
Diagnosis
Other
2
Overall dr. Thomas has great bedside manner. I don't believe she knew enough about my condition to be able to really help us out. Her explanations were thorough however, when something worked she did not stick with it. I explained to her my concerns our last transfer and I felt I wasn't heard as I know my body. I knew I was starting my period and she didnt listen as well as a yeast infection uti spotting all right up until the day before transfer.
+ Read more
Age
29
Treated
2017
Success with this Doc
No
Race
Native American, Other
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
Other
2
How was your experience with Robin Thomas at CARE Fertility?
Overall dr. Thomas has great bedside manner. I don't believe she knew enough about my condition to be able to really help us out. Her explanations were thorough however, when something worked she did not stick with it. I explained to her my concerns our last transfer and I felt I wasn't heard as I know my body. I knew I was starting my period and she didnt listen as well as a yeast infection uti spotting all right up until the day before transfer. My lining shrunk. Just disappointed
What's one piece of advice would you give a prospective patient of Robin Thomas at CARE Fertility?
Make sure that you always go with your gut and don't let your vulnerability get the best of you.
During treatment, were you treated like a number or a human with Robin Thomas at CARE Fertility?
After each cycle was completed and failed even after miscarriage the first thing that was said is "when you are ready it's another x amount of money. Give us call then."
Describe the protocols Robin Thomas used in your cycles at CARE Fertility and their degree of success.
Drug protocol 1st and 2nd time. Just estrace and progesterone. 1 by mouth and 2 vaginally. 2nd cycle ended in a pregnancy but miscarried shortly after. 3rd was lupron protocol which I disagree with. If it's not broke dont fix it kind of thing. The last protocol worked.
Describe your experience with the nursing staff.
It was hit and miss with each nurse. Never had the same one.
Describe your experience with CARE Fertility.
The clinic really knows how to make you feel good in some aspect. They dont listen to you especially the head dr. The compassion is not there when you need it especially. There is a psychologist on site but you really have to push to talk to them. We weren't even offered the service after our miscarriage. They are all about the money and when is the next time they can get it. It definitely lacks compassion and team work.
Describe the costs associated with your care under Robin Thomas at CARE Fertility.
8500 to start then 2600 for every transfer after.
Describe Robin Thomas's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CARE Fertility.
She wouldn't let me transfer my last 3 embryos as they were all unfrozen day of transfer due to a mix up.
What specific things went wrong at CARE Fertility?
  • Lost appointments
  • Failed to order appropriate test
  • Failed to send your chart to another clinic
  • Failed to inform you of changes in protocol
  • Lost results
  • Provided conflicting information
  • Failed to consider drug intolerance
  • Lost or damaged samples
  • Canceled a cycle due to clinic error
2
Doctor
Robin Thomas
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
0
Clinic
CARE Fertility
Bedford
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

8
Age
35 - 36
Treated
2016 - 2017
Success with this Doc
No
Treatment
7 IUI, Donor Sperm
Diagnosis
Unexplained
8
Dr. Thomas is caring and honest and does her best to get us the right treatment. It takes a little time for her to warm up and comes off as too "clinical" in the beginning. However, she knows what she's doing and does pay attention to your concerns and tries to address them....Don't expect a warm, bubbly doctor but she's a professional who has experienced a lot of success and we've learned to trust her...I had no overt issues that would prevent pregnancy so we started with unmedicated IUI. Three attempts were unsuccessful so we proceeded to Chlomid with IUI.
+ Read more
Age
35 - 36
Treated
2016 - 2017
Success with this Doc
No
Race
European
Income
$100K - $199K
Occupation
Sales Representative
Order & Number of Docs Seen
1 Doc Seen
Treatment
7 IUI, Donor Sperm
Diagnosis
Unexplained
8
How was your experience with Robin Thomas at CARE Fertility?
Dr. Thomas is caring and honest and does her best to get us the right treatment. It takes a little time for her to warm up and comes off as too "clinical" in the beginning. However, she knows what she's doing and does pay attention to your concerns and tries to address them.
What's one piece of advice would you give a prospective patient of Robin Thomas at CARE Fertility?
Don't expect a warm, bubbly doctor but she's a professional who has experienced a lot of success and we've learned to trust her.
During treatment, were you treated like a number or a human with Robin Thomas at CARE Fertility?
Dr. Thomas is caring, listens well and answers questions.
Describe the protocols Robin Thomas used in your cycles at CARE Fertility and their degree of success.
When starting, I had no overt issues that would prevent pregnancy so we started with unmedicated IUI. Three attempts were unsuccessful so we proceeded to Chlomid with IUI. Three attempts were again unsuccessful so she advised moving on to another protocol. We then tried a medicated round with injectables. While I had a significant response to the medication, it was so much so that Dr. Thomas advised that we not pursue additional rounds with this protocol as the response we saw could present additional risks. At this time, the recommendation from Dr. Thomas has been to pursue IVF. During each cycle, we were assertive and asked lots of questions. We would recommend that others do the same to get a full understanding of the possible outcomes and next steps.
Describe your experience with the nursing staff.
We never envisioned that we would spend so much time at our clinic, before we began this process. The nurses at CAR have helped to make the process easier and there are several that we look forward to seeing at our many appointments.
Describe your experience with CARE Fertility.
We don't have another clinic experience to compare to, however we have seen the following: Strength: appointment availability, nursing staff, 2 locations, good reputation Weakness: IVF coordinator seems too busy. After months of already working with the clinic and having excellent response, we have not found the same to be true when pursuing IVF.
Describe the costs associated with your care under Robin Thomas at CARE Fertility.
Each cycle we have two major cost categories: Clinic costs which were all inclusive of the clinic resources required for that protocol (ie. sonograms, monitoring visits, blood work, IUI), and our drug costs. We liked that the clinic costs for each cycle were all inclusive and that we were not having to pay by the visit.
Describe Robin Thomas's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CARE Fertility.
We understand that Dr. Thomas follows the recommendations from SART for embryo transfer count.
What specific things went wrong at CARE Fertility?
  • Provided conflicting information
8
Doctor
Robin Thomas
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
CARE Fertility
Fort Worth
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
Verified

This patient has provided documentation of treatment at this clinic.

10
Age
27 - 28
Treated
2017 - 2018
Success with this Doc
No
Treatment
1 IVF
Diagnosis
Male Factor, Unexplained
10
I truly felt Dr Thomas cared about the outcome of our procedures and tried hard to make them successful. She explored different options with us. She made sure that we understood what was happening and what would happen. During the procedures, she talked through them with us, letting us know each step that she was taking.... When our first two transfers didnt work, she tried testing to rule out reasons as to why they wouldn’t be working.
+ Read more
Age
27 - 28
Treated
2017 - 2018
Success with this Doc
No
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
Male Factor, Unexplained
10
How was your experience with Robin Thomas at CARE Fertility?
I truly felt Dr Thomas cared about the outcome of our procedures and tried hard to make them successful. She explored different options with us. She made sure that we understood what was happening and what would happen. During the procedures, she talked through them with us, letting us know each step that she was taking.
What's one piece of advice would you give a prospective patient of Robin Thomas at CARE Fertility?
Be open with her so she can help you as much as she can!
During treatment, were you treated like a number or a human with Robin Thomas at CARE Fertility?
Dr. Thomas showed empathy and did everything she could to try and make our transfers successful. She is fantastic.
Describe the protocols Robin Thomas used in your cycles at CARE Fertility and their degree of success.
When our first two transfers didnt work, she tried testing to rule out reasons as to why they wouldn’t be working.
Describe your experience with the nursing staff.
Majority of the time, I felt like their was complete compassion. A couple of times, especially after the failed IVF cycle, that I felt like “just a number” to one of the nurses. However, that was just one nurse who might have been having a bad day. When I had to have an appointment every week, sometimes closer than that, the nurses worked to get me in and out because they knew I worked full time.
Describe your experience with CARE Fertility.
Extremely well put together and organized! Great clinic atmosphere! Good response time! Open on the weekends. One of my pregnancy tests was on a holiday, and while the result was negative, I was thankful I did not have to wait for Monday. I do wish they had support groups and events to meet others going through Infertility.
Describe the costs associated with your care under Robin Thomas at CARE Fertility.
The first transfer and retrieval was around $9,000. Medications were around 2,000. Second and third transfer were 2,700 with about $500-$700 worth of meds.
What specific things went wrong at CARE Fertility?
  • Failed to call in prescriptions to pharmacy
10
Doctor
Robin Thomas
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
CARE Fertility
Fort Worth
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
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Ask this reviewer a question about their experience with Robin Thomas at CARE Fertility.

Verified

This patient has provided documentation of treatment at this clinic.

6
Age
34
Treated
2017
Success with this Doc
No
Treatment
1 IVF
Diagnosis
Diminished Ovarian Reserve, Endometriosis, Poor Egg Quality, Tubal Blockage
6
Dr Thomas was kind and very knowledgeable. Although our IVF was unsuccessful she did explain the risk of moving forward with only 2 follicles. I was unhappy that she did not call ahead of time to notify us that the 1 embryo did not make it to day 5. We drove 2 hours just to be told we had nothing to transfer. It felt insensitive given the drive home was tearful and extremely emotional.... Lupron Flare protocol for low amh & high fsh. We used gonal f but not sure of the dosage.
+ Read more
Age
34
Treated
2017
Success with this Doc
No
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
2nd of 4 Docs
Treatment
1 IVF
Diagnosis
Diminished Ovarian Reserve, Endometriosis, Poor Egg Quality, Tubal Blockage
6
How was your experience with Robin Thomas at CARE Fertility?
Dr Thomas was kind and very knowledgeable. Although our IVF was unsuccessful she did explain the risk of moving forward with only 2 follicles. I was unhappy that she did not call ahead of time to notify us that the 1 embryo did not make it to day 5. We drove 2 hours just to be told we had nothing to transfer. It felt insensitive given the drive home was tearful and extremely emotional.
What's one piece of advice would you give a prospective patient of Robin Thomas at CARE Fertility?
As with any medical treatments be your own advocate. Dr Thomas seemed to not have much say other than exactly what was set out by the medical director. They have strict day 5 only transfers and will not budge, regardless of how many embryos you have.
During treatment, were you treated like a number or a human with Robin Thomas at CARE Fertility?
Dr Thomas was very kind and spent a lot of time explaining my diagnosis and our options.
Describe the protocols Robin Thomas used in your cycles at CARE Fertility and their degree of success.
Lupron Flare protocol for low amh & high fsh. We used gonal f but not sure of the dosage.
Describe your experience with the nursing staff.
There was one nurse in particular I believe her name was Nikki, we really liked her. She was thorough and fun to work with. The others rotated each visit.
Describe your experience with CARE Fertility.
Original the clinic was pleasant especially Ft Worth location. Once they seemed to be pushing Effortless IVF it became so busy especially in the Bedford location it felt we were cattle. They herded you in and out as quickly as possible. We were much happier in the beginning.
Describe the costs associated with your care under Robin Thomas at CARE Fertility.
Clinic fees were $8500 & meds were about $6000.
Describe Robin Thomas's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CARE Fertility.
Under 35 patients can only transfer 1 at a time.
What specific things went wrong at CARE Fertility?
  • Provided conflicting information
  • Failed to convey critical information
6
Doctor
Robin Thomas
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
6
Clinic
CARE Fertility
Bedford
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
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Ask this reviewer a question about their experience with Robin Thomas at CARE Fertility.

Verified

This patient has provided documentation of treatment at this clinic.

10
Age
35 - 36
Treated
2017 - 2018
Success with this Doc
?
Treatment
3 IUI, IVF
Diagnosis
Male Factor
10
While the initial visit with Dr. Thomas was nothing earth shattering, subsequent visits were very warm and considerate. She was very careful to explain exactly what each procedure would involved and what might be uncomfortable versus what was no big deal.... She might take a visit or two to warm up, but is very considerate and compassionate on follow up visits... Clomid/IUI didn’t work for us after 3 cylces and so Dr. Thomas recommended moving straight to IVF. We are just starting IVF treatment this week.
+ Read more
Age
35 - 36
Treated
2017 - 2018
Success with this Doc
?
Race
European
Income
$100K - $199K
Occupation
Architect
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI, IVF
Diagnosis
Male Factor
10
How was your experience with Robin Thomas at CARE Fertility?
While the initial visit with Dr. Thomas was nothing earth shattering, subsequent visits were very warm and considerate. She was very careful to explain exactly what each procedure would involved and what might be uncomfortable versus what was no big deal.
What's one piece of advice would you give a prospective patient of Robin Thomas at CARE Fertility?
She might take a visit or two to warm up, but is very considerate and compassionate on follow up visits
During treatment, were you treated like a number or a human with Robin Thomas at CARE Fertility?
She explained everything in detail, and the clinic was always able to answer my questions
Describe the protocols Robin Thomas used in your cycles at CARE Fertility and their degree of success.
Clomid/IUI didn’t work for us after 3 cylces and so Dr. Thomas recommended moving straight to IVF. We are just starting IVF treatment this week.
Describe your experience with the nursing staff.
They are all very warm and knowledgeable. I felt like I could ask any questions and got all the information I needed
Describe your experience with CARE Fertility.
I love going to the Fort Worth office because it’s nearer to my house. But it also feels like a smaller and more intimate clinic. The Bedford clinic is so large that it feels a bit more impersonal. The Fort Worth drawbacks are definitely parking and that it’s closed on weekends.
Describe the costs associated with your care under Robin Thomas at CARE Fertility.
$900 per IUI plus prescriptions $8500 per IVF plus prescriptions Diagnosistic testing varies
Describe Robin Thomas's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CARE Fertility.
She strongly recommended transferring only 1 embryo based on my age (35) and general health (no known issues - male factor infertility).
What specific things went wrong at CARE Fertility?
  • Failed to call in prescriptions to pharmacy
10
Doctor
Robin Thomas
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
CARE Fertility
Fort Worth
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
Ask a Question

Ask this reviewer a question about their experience with Robin Thomas at CARE Fertility.

Verified

This patient has provided documentation of treatment at this clinic.