Verified
This patient has provided documentation of treatment at this clinic.
2017 - 2020, Unsuccessful
5
8
Review of
He [Dr. Lobo] does not email patients. Will only call you when you request a call. Unfortunately, I miscarried the only embryo I had left and its happening during Covid. He was not helpful or comforting to help me make decisions about a D&C. ... I am disappointed that he didn't go the extra mile to make sure My next steps were squared away.
1. I decided that I would take a break over the Dec holidays. We agreed that I should call in January when I got my period. I called in January and i was told they [Columbia University] were closed for maintenance. No one thought to tell me. Perhaps I would have not taken a break in Dec but perwasn't given that choice b/c no one thought ahead. 2. I had two frozen embroys. One did not surive the thaw. I was told that was bad luck and only happens 5 percent of the time. I miscarried the other. 3. I miscarried during Covid and no one could set a plan for a D&C for a 5 days and had to wait 8 days after no hearing an heartbeat to get a D&C.
How was your experience with Rogerio Lobo at Columbia University?
He does not email patients. Will only call you when you request a call.
Unfortunately, I miscarried the only embryo I had left and its happening during Covid. He was not helpful or comforting to help me make decisions about a D&C. In fact, he said one thing and the nurse said the other. I am now communicating with the head of the practice. I am disappointed that he didn't go the extra mile to make sure My next steps were squared away.
What's one piece of advice would you give a prospective patient of Rogerio Lobo at Columbia University?
Make sure you have your questions lined up and your follow up questions and do not feel intimated if you get the sense you are being rushed. Keep talking until you are comfortable with the next steps of care.
During treatment, were you treated like a number or a human with Rogerio Lobo at Columbia University?
Dr Lobo followed up with phone calls but besides that it was the nurse that managed my case.
Describe your experience with your nurse at Columbia University. (Assigned nurse: Melissa )
She was fine but again wasn't helpful during the miscarriage. Nurse and doctor not on the same page and led to more upsetment
Describe your experience with Columbia University.
they are organized. no surprises with prices. Communication is ok. I was a month behind bc no one told me that the lab was closing for maintenance. you will not see your Doctor at every visit. Possible that will not do any of the procedures either. They are really just reviewing the case.
Describe the costs associated with your care under Rogerio Lobo at Columbia University.
I have GHI. Most was covered. I paid 2500 for embryo biopsy for each round.
I paid PGS testing directly to the lab.
What specific things went wrong at Columbia University?
- Provided conflicting information
- Canceled a cycle due to clinic error
Describe the specific things that went wrong at Columbia University.
1. I decided that I would take a break over the Dec holidays. We agreed that I should call in January when I got my period. I called in January and i was told they were closed for maintenance. No one thought to tell me. Perhaps I would have not taken a break in Dec but perwasn't given that choice b/c no one thought ahead.
2. I had two frozen embroys. One did not surive the thaw. I was told that was bad luck and only happens 5 percent of the time. I miscarried the other.
3. I miscarried during Covid and no one could set a plan for a D&C for a 5 days and had to wait 8 days after no hearing an heartbeat to get a D&C.
Review of