Rated 7.1
Strongly recommend: 65%Don't recommend: 35%7.1
65% strongly recommend
7 reviews
Humanity
8.7
8.7
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
8.4
8.4
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
8.4
8.4
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

Responsiveness
8.7
Good
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
Albany Med Ctr
Residency
U of Rochester
Fellowship
Ohio St

How Doctor Communicates

not available by email
doctor, nurse available by directline
doctor, nurse available by directline
doctor available by personal cell phone
doctor available by personal cell phone
Rosalind Hayes works at

Current Clinic Unknown
Rated

At 1 office

Current Clinic Unknown
address unknown
city, ON 00000
000-000-0000
Explore Clinic

7 patient reviews

Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2020, Unsuccessful
9
7
Age 30 - 33
7 IUI
PCOS
European
Income $100K - $199K
Nurse or HC Services
Strongly Recommends
Neutral
Unsuccessful
I felt Dr Hayes brought my Infertility issues and pcos down to an understandable level. She was willing to change medication and treatment plans and work with my insurance and work schedule. She was kind...Dr Hayes was honest about chances and hard truths but compassionate in her delivery. She was very busy, but did always make me feel like I was her only patient in the moment.
The clinic [at Rochester Fertility Care] is small and personable. You are usually dealing with the same staff at all times so feelore comfortable with them. They seemed to know most of their patients including myself on a first name basis even over the phone...[the nursing staff] are all very compassionate. They did not always know the answer to my questions but were very willing to find the answer for me
How was your experience with Rosalind Hayes at Rochester Regional Health Fertility Care?
Dr Hayes was honest about chances and hard truths but compassionate in her delivery. She was very busy, but did always make me feel like I was her only patient in the moment. She did need reminding on what treatments/medications I had not responded to in the past but was again willing to work with me regarding what medications were covered by insurance or with my random work schedule
What's one piece of advice would you give a prospective patient of Rosalind Hayes at Rochester Regional Health Fertility Care?
She has a calm,kind and straight forward demeanor. If you are looking for bubbly, chatty, sugar-coating she is not the provider you are looking for
During treatment, were you treated like a number or a human with Rosalind Hayes at Rochester Regional Health Fertility Care?
I felt Dr Hayes brought my Infertility issues and pcos down to an understandable level. She was willing to change medication and treatment plans and work with my insurance and work schedule. She was kind and I felt she was disappointed along with us when a treatment was unsuccessful or insurance would not cover medications.
Describe the protocols Rosalind Hayes used in your cycles at Rochester Regional Health Fertility Care and their degree of success.
I did multiple different medications or combinations of medications. Initially, we did clomid with planned intercourse, then gonal f with planned intercourse then moved to gonal f , hcg trigger shot and iui. We had no success after several rounds so moved to menopur injectable and hcg trigger shot. Menopur and gonal-f levels were monitored via estradiol levels to ensure my levels weren't rising too rapidly given my hx of pcos. I did have one course where there was concern for ovarian hyperstimulation syndrome so no iui was performed and I was monitored until levels and symptoms resolved. I have done menopur the last several cycles as the follicles on US seemed to be the most responsive to this medication. I also had 1 exploratory laparoscopy by Dr Hayes to determine if endometriosis was a concern. I always am prescribed metformin 1000 mg bid for the pcos. With the menopur injections and hcg trigger shot I have had 1 positive cycle which ended up being an ectopic pregnancy
Describe your experience with the nursing staff at Rochester Regional Health Fertility Care.
They are all very compassionate. They did not always know the answer to my questions but were very willing to find the answer for me
Describe your experience with Rochester Regional Health Fertility Care.
The clinic is small and personable. You are usually dealing with the same staff at all times so feelore comfortable with them. They seemed to know most of their patients including myself on a first name basis even over the phone.
Describe the costs associated with your care under Rosalind Hayes at Rochester Regional Health Fertility Care.
With a deductible insurance plan that covered up to and included iui ( did not include ivf or most injectable medications) an average visit cost would be about 150. With an ultrasound - around 200. I was told ivf put of pocket with medications would be ~8000 for the ivf procedure itself and Potentially ~2-3000 for medications. I don't know what the self pay cost for us, iui or just a visit is without insurance
Describe Rosalind Hayes's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Rochester Regional Health Fertility Care.
No comment as we did not complete any ivf cycles
What specific things went wrong at Rochester Regional Health Fertility Care?
  • Failed to order appropriate test
Describe the specific things that went wrong at Rochester Regional Health Fertility Care.
I had to ask for progesterone testing with a positive pregnancy test and concern for previous low levels. This wasn't a planned test to be ordered despite my medical history.
9
Doctor
Rosalind Hayes
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
7
Clinic
Rochester Regional Health Fertility Care
Rochester
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unsuccessful
2
2
Age 28 - 29
7 IUI
2 IVF
Other
European
Income $100K - $199K
Doctor
Doesn't Recommend
Doesn't Recommend
Unsuccessful
We felt very confident in and comfortable with Dr. Hayes from the beginning. She is very kind, intelligent, thorough and caring. We put our full trust in her. However, it was not until we got a second opinion after our second failed IVF attempt (15 eggs total, all fertilized with ICSI, NONE made it to blastocyst), that we realized there was so much she failed to do. Despite asking her if any testing or biopsies etc. could be done to determine why our embryos never made it to the blastocyst stage,
They [Rochester Fertility Care Nursing Staff] were phenomenal, knowledgeable and compassionate. They were quick to call back and answer questions and went out of their way to help in any way especially when it came to gathering donated medications as my insurance covered nothing.... $8000 for each IVF cycle due at the first appointment. Since we did I not have embryos to freeze or transfer, we were refunded $2000 per cycle. You are only charged for what steps you actually complete.
How was your experience with Rosalind Hayes at Rochester Regional Health Fertility Care?
We felt very confident in and comfortable with Dr. Hayes from the beginning. She is very kind, intelligent, thorough and caring. We put our full trust in her. However, it was not until we got a second opinion after our second failed IVF attempt (15 eggs total, all fertilized with ICSI, NONE made it to blastocyst), that we realized there was so much she failed to do. Despite asking her if any testing or biopsies etc. could be done to determine why our embryos never made it to the blastocyst stage, she said there was nothing else that could be done, and discussed how our options at that point were using donor eggs, sperm, or embryos or adoption. It was not until we had our initial consult with our new fertility specialist at Cornell in NYC (who also sent us for a urology consult same day for my husband) that we realized how much additional testing could be done, especially on him to determine if any male factor infertility is playing a role. After having our last conversation with Dr. Hayes in November, we were crushed. Needless to say, the consult with the new doctor restored some hope of us having children of our own. They also retested my AMH, which fell from 3.5 to 1 during my time with Dr. Hayes, and it’s back up to 2.7.
What's one piece of advice would you give a prospective patient of Rosalind Hayes at Rochester Regional Health Fertility Care?
Make sure they focus not just on the female but on the male. As a patient you should not have to tell them that but it should be prudent to explore ALL causes of infertility or treatment failures.
During treatment, were you treated like a number or a human with Rosalind Hayes at Rochester Regional Health Fertility Care?
Dr. Hayes and her whole staff, nurses included, are very caring and empathetic. You can tell they truly care about you and the work they do.
Describe the protocols Rosalind Hayes used in your cycles at Rochester Regional Health Fertility Care and their degree of success.
IUI cycles (done vis local OB/GYN but under the direction/protocols of Dr. Hayes): approximately 3 cycles of clomiphene, 3 cycles with letrizole, and one with injectable (Follistim). All with Ovidrel trigger shot. Rationale for oral meds was my insurance did not cover any of the injectable fertility meds (or any assisted reproductive therapy). For IVF, first cycle was microdose Lupron, Follistim, and Menopur. Second IVF cycle was after AMH was found to be lower at 1 and only five eggs on the first retrieval, so same protocol except Lupron was not microdose, and it was a combo of Follistim and Gonal-F, plus menopur. Doses were a bit higher. Trigger shot of HCG 10,000 units 35 hrs prior to retrieval. First was 5 mature eggs, all fertilized, none made to blast. Second was 10 mature eggs, all fertilized, none made to blast.
Describe your experience with the nursing staff at Rochester Regional Health Fertility Care.
They were phenomenal, knowledgeable and compassionate. They were quick to call back and answer questions and went out of their way to help in any way especially when it came to gathering donated medications as my insurance covered nothing.
Describe your experience with Rochester Regional Health Fertility Care.
Strengths - kind, caring, responsive Weaknesses - we would not have said any real weaknesses until we realized that we were told our only options were donor something or adoption ... when there was clearly more testing that could and should have been done.
Describe the costs associated with your care under Rosalind Hayes at Rochester Regional Health Fertility Care.
$8000 for each IVF cycle due at the first appointment. Since we did I not have embryos to freeze or transfer, we were refunded $2000 per cycle. You are only charged for what steps you actually complete. Plus the costs of some of medications, unsure of the total. Many were donated.
Describe Rosalind Hayes's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Rochester Regional Health Fertility Care.
None. We did not make it that far though she mentioned single transfer is the way we would go if all went as planned, which we agree with.
2
Doctor
Rosalind Hayes
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
2
Clinic
Rochester Regional Health Fertility Care
Rochester
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2018, Unsuccessful
10
10
Age 32 - 34
2 IUI
Donor Sperm
Diminished Ovarian Reserve
Endometriosis
Unexplained
European
Income $50K - $99K
Lawyer
Strongly Recommends
Strongly Recommends
Unsuccessful
She [Dr. Hayes] always does a wonderful job at explaining the details of my fertility issues to me, even though some of them are very technical. When I want to know more, or I don’t understand something, she helps me understand. She gives suggestions for coping with the emotional struggles of infertility, and discusses how diet and lifestyle changes can make an impact upon the procedures I am involved in. She is encouraging and supportive, and I always am made to feel like I am the “most important” patient she has, when I see her. I imagine others feel that way too!
The office [Rochester Fertility Care] is a small operation, and I have always appreciated that. All nurses I have met are kind and keep everything light hearted and positive. They make jokes, are always upbeat and positive, and if I have a question that is more of a “doctor” question, they don’t guess...it is clean, and the simple facility is full of quality staff and amazing doctors... The office is small, and conveniently located.
How was your experience with Rosalind Hayes at Rochester Regional Health Fertility Care?
I was recommended to Dr. Hayes by a close friend. She always does a wonderful job at explaining the details of my fertility issues to me, even though some of them are very technical. When I want to know more, or I don’t understand something, she helps me understand. She gives suggestions for coping with the emotional struggles of infertility, and discusses how diet and lifestyle changes can make an impact upon the procedures I am involved in. She is encouraging and supportive, and I always am made to feel like I am the “most important” patient she has, when I see her. I imagine others feel that way too!
What's one piece of advice would you give a prospective patient of Rosalind Hayes at Rochester Regional Health Fertility Care?
I encourage prospective patients to listen first - Dr. Hayes has a gift for explaining processes and results in a meaningful and thorough way. I benefited most when I listened first, and then asked questions. I have never felt rushed when meeting with her, and I always felt she was willing to be sure all my concerns and questions were addressed.
During treatment, were you treated like a number or a human with Rosalind Hayes at Rochester Regional Health Fertility Care?
Dr. Hayes is warm and kind, but professional. Even when I was a new patient, she treated me as if she knew me well. She was interested in my life, and in the details of it that were pertinent to my decision to start a family. She was supportive of my choices and always reassured me that I was not alone in what I was going through, even though at times, I felt very much like I was.
Describe the protocols Rosalind Hayes used in your cycles at Rochester Regional Health Fertility Care and their degree of success.
My first cycle, as best as I can remember, was a standard IUI with donor sperm (I’m single!) and this was done very soon after an extensive surgery to remove endometriosis (in which she beautifully fixed my horribly embarrassing belly button that was botched from a previous endometriosis removal surgery with a different doctor!). When it was not successful, we added Femara to the process, and tried again, also with donor IUI sperm. I think there was one cycle in between that we cancelled because I apparently ovulated very early, and it didn’t make sense to “waste” the donor sperm. Then, we used Femara and added an HCG trigger shot. Unfortunately, though everything seemed to look great (follicles, uterine lining, etc.) the cycle did not result in a pregnancy. I needed a bit of a financial and emotional break from it all (especially because I had no insurance and everything was out-of-pocket) so I returned again several months later. Now, I’m on day 1 of a cycle with Gonal-F and HCG, with donor sperm. I was an egg donor years ago (helped me pay for law school!) so I’m familiar with these medications, and I am hopeful that this will be the process that works! If not, I hope to save enough money to do IVF soon. I really appreciate that we have taken a “gradual” approach, adding things as we go, rather than just “jumping” into IVF from the beginning. I really like that we have given my body the chance to “do this on its own,” if that makes sense.
Describe your experience with the nursing staff at Rochester Regional Health Fertility Care.
The office is a small operation, and I have always appreciated that. All nurses I have met are kind and keep everything light hearted and positive. They make jokes, are always upbeat and positive, and if I have a question that is more of a “doctor” question, they don’t guess... they refer me to Dr. Hayes, and I always get an answer soon. The nurses are really helpful in assisting with ordering meds, and making sure we find the most affordable means of acquiring them.
Describe your experience with Rochester Regional Health Fertility Care.
The clinic is in a very large facility. Which, when I had to have surgery for endometriosis, was great, because I was familiar with the building. The office is small, and conveniently located. I also really appreciate that there is a lab right in the building so I can get blood work done right on site! Though I know there is another popular clinic in the Rochester area that is in a “beautiful house” with yoga, a coffee shop, essential oil store, etc., those coming to Rochester Fertility Care should know that it’s fairly “no frills.” But, it is clean, and the simple facility is full of quality staff and amazing doctors. To me, that matters most. Even after I took many months off, I returned to feel welcomed and very remembered.
Describe the costs associated with your care under Rosalind Hayes at Rochester Regional Health Fertility Care.
The costs of my appointments depended upon what I was there for. I believe the ultrasound appointments were $140 at most, and actual insemination may have been $160. Some visits were $60 where I was consulting or just meeting with the doctor.
Describe Rosalind Hayes's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Rochester Regional Health Fertility Care.
I have not used embryo transfer, but when I joke about twins, Dr. Ros always smiles and reminds me that the goal is one healthy baby. Of course anything more is a blessed bonus!
10
Doctor
Rosalind Hayes
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Rochester Regional Health Fertility Care
Rochester
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2019, Successful
10
10
Age 28 - 30
1 IVF
Anovulation
PCOS
Immunological
Unexplained
European
Income $100K - $199K
Lawyer
1st of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
[Dr. Hayes] is so amazing. Communicates well. Knowledgable. When one treatment route didn't work, she told me the options and quickly changed routes. I love her! Highly recommend her and the practice. The nurses are wonderful as well.... We started with Clomid and when that was not successful, we moved to the follicle stimulating hormone menopur, and timed release. When that did not work for over a year, we went to IVF.
Honestly I think the clinic [Rochester Fertility Care] is amazing! There is nothing that I would change about it. I like that they always listen to my Feedback but of course always had their own medical opinion. I would highly recommend Rochester for charity care if you are struggling with infertility. They treat you with compassion as well and the secretaries are amazing!... Anytime you need anything, you can call them and they will always be there.
How was your experience with Rosalind Hayes at Rochester Regional Health Fertility Care?
She is so amazing. Communicates well. Knowledgable. When one treatment route didn't work, she told me the options and quickly changed routes. I love her! Highly recommend her and the practice. The nurses are wonderful as well.
What's one piece of advice would you give a prospective patient of Rosalind Hayes at Rochester Regional Health Fertility Care?
Choose her! She is awesome and you will not be disappointed. The nurses that support her are amazing and everyone is so responsive and communicates very often with you.
During treatment, were you treated like a number or a human with Rosalind Hayes at Rochester Regional Health Fertility Care?
She treated me with respect and kindness.
Describe the protocols Rosalind Hayes used in your cycles at Rochester Regional Health Fertility Care and their degree of success.
We started with Clomid and when that was not successful, we moved to the follicle stimulating hormone menopur, and timed release. When that did not work for over a year, we went to IVF. So far my first transfer has been successful!
Describe your experience with the nursing staff at Rochester Regional Health Fertility Care.
They are so responsive and so great. Anytime you need anything, you can call them and they will always be there. They always are so knowledgeable as well.
Describe your experience with Rochester Regional Health Fertility Care.
Honestly I think the clinic is amazing! There is nothing that I would change about it. I like that they always listen to my Feedback but of course always had their own medical opinion. I would highly recommend Rochester for charity care if you are struggling with infertility. They treat you with compassion as well and the secretaries are amazing!
Describe the costs associated with your care under Rosalind Hayes at Rochester Regional Health Fertility Care.
I do not remember. But I do remember he had them laid out pretty clearly or individuals to understand.
Describe Rosalind Hayes's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Rochester Regional Health Fertility Care.
No comment.
10
Doctor
Rosalind Hayes
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Rochester Regional Health Fertility Care
Rochester
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unknown Success
6
2
Age 34
Fertility Medications
Poor Egg Quality
Tubal Blockage
European
Income $50K - $99K
Operations
Doesn't Recommend
Doesn't Recommend
Success w/ Doc Not sure
I felt that Dr Rosalind was very one sided in treatment options. I brought up a lot of questions regarding ways to increase my fertility naturally, give my body time to work, and it was more of a push forward with $$$ and classes I felt the costs were not spelled out clearly along the way.... She was definitely against tubal removal. And I had to bring up the idea of a separate ultrasound to see how bad the follicles really are.
I felt the clinic [Rochester Fertility Care] was fast ... too fast. Very little wait but then rushed through the appt. And the appsts aren't cheap so I felt I was an inconvenience if I tried to ask a lot of questions . The check out nurse/pant window was very disinterested in explaining charges... Because we felt that were costs were not adequately discussed we only started the process and never followed through. Every appt we had it was a mystery how much it would be $$$. In fact I just got a bill for blood work that I was told was 100% covered
How was your experience with Rosalind Hayes at Rochester Regional Health Fertility Care?
I felt that Dr Rosalind was very one sided in treatment options. I brought up a lot of questions regarding ways to increase my fertility naturally, give my body time to work, and it was more of a push forward with $$$ and classes I felt the costs were not spelled out clearly along the way.
What's one piece of advice would you give a prospective patient of Rosalind Hayes at Rochester Regional Health Fertility Care?
Take good notes. Ask questions, multiple time until you an answer. Get real cost breakdowns of every appt and class
Describe the protocols Rosalind Hayes used in your cycles at Rochester Regional Health Fertility Care and their degree of success.
She was definitely against tubal removal. And I had to bring up the idea of a separate ultrasound to see how bad the follicles really are.
Describe your experience with the nursing staff at Rochester Regional Health Fertility Care.
Cold disinterested. Another day, another dollar.
Describe your experience with Rochester Regional Health Fertility Care.
I felt the clinic was fast ... too fast. Very little wait but then rushed through the appt. And the appsts aren't cheap so I felt I was an inconvenience if I tried to ask a lot of questions . The check out nurse/pant window was very disinterested in explaining charges
Describe the costs associated with your care under Rosalind Hayes at Rochester Regional Health Fertility Care.
Because we felt that were costs were not adequately discussed we only started the process and never followed through. Every appt we had it was a mystery how much it would be $$$. In fact I just got a bill for blood work that I was told was 100% covered
What specific things went wrong at Rochester Regional Health Fertility Care?
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at Rochester Regional Health Fertility Care.
I just feel that if I ask questions about billing detail and how to deal with my insurance then I should get answers. I was told.up front they would help with the insurance company but it was a different storey when it came time to pay or schedule appts. A lot of they might cover this, the cost would be $$ but then it ended up.being $$$.
6
Doctor
Rosalind Hayes
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
2
Clinic
Rochester Regional Health Fertility Care
Rochester
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2015 - 2016, Successful
10
10
Age 28 - 29
4 IUI
PCOS
Other
Income $50K - $99K
1st of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
Speak up and always ask questions if you are unsure. She [Dr. Rosalind Hayes] will always answer or get you an answer...She was amazing, very thurough and took as much time as needed. She was very genuine and approachable! Very professional! Dr Hayes never gave up when I wanted, she always kept me moving forward. When I wanted to stop she was supportive and I finally got a pregnant. She tried different medication variations to find what was perfect for me
The clinic [Rochester Fertility Care] was amazing, from the front end always being on top of appts and squeezing me in when need be to answering insurance questions! Then the nursing staff always getting back to me via phone, or answer medication questions if I was unsure about an injection. Even helping me when my meds didn’t come in time for a cycle...Everyone in the office new me by name and new why I was there. When I got negative results they were there for me with a shoulder and to pick me back up. When I got pregnant they were just as excited!
How was your experience with Rosalind Hayes at Rochester Regional Health Fertility Care?
She was amazing, very thurough and took as much time as needed. She was very genuine and approachable! Very professional! Dr Hayes never gave up when I wanted, she always kept me moving forward. When I wanted to stop she was supportive and I finally got a pregnant. She tried different medication variations to find what was perfect for me
What's one piece of advice would you give a prospective patient of Rosalind Hayes at Rochester Regional Health Fertility Care?
Speak up and always ask questions if you are unsure. She will always answer or get you an answer
During treatment, were you treated like a number or a human with Rosalind Hayes at Rochester Regional Health Fertility Care?
Everyone in the office new me by name and new why I was there. When I got negative results they were there for me with a shoulder and to pick me back up. When I got pregnant they were just as excited!
Describe your experience with Rochester Regional Health Fertility Care.
The clinic was amazing, from the front end always being on top of appts and squeezing me in when need be to answering insurance questions! Then the nursing staff always getting back to me via phone, or answer medication questions if I was unsure about an injection. Even helping me when my meds didn’t come in time for a cycle
10
Doctor
Rosalind Hayes
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Rochester Regional Health Fertility Care
Rochester
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unsuccessful
0
0
Age 31
4 IUI
1 IVF
1 Egg Freezing
1 Embryo Freezing
Endometriosis
European
Income $100K - $199K
Teacher
1st of 2 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
She [Dr. Hayes] was extremely conservative with her treatment approach. Given my endometriosis, I felt that we should have been more aggressive. She did not allow me to use injectibles until i tried Clomid for 3 months.... Treatment protocol was by her terms. i couldn’t “skip” any steps....I had to go through the hierarchy she recommended. I feel as if we wasted a lot of time using clomid, etc.... I had multiple cycles cancelled because of low response to a drug.
I had multiple cycles cancelled because of low response to a drug. i have also had cycles cancelled because they [Rochester Fertility Care] were not able to do an IuI on a weekend.... She [Dr. Hayes] was extremely conservative with her treatment approach. Given my endometriosis, I felt that we should have been more aggressive. She did not allow me to use injectibles until i tried Clomid for 3 months.... Insurance covered my IUIs. For IVF she is very expensive
How was your experience with Rosalind Hayes at Rochester Regional Health Fertility Care?
She was extremely conservative with her treatment approach. Given my endometriosis, I felt that we should have been more aggressive. She did not allow me to use injectibles until i tried Clomid for 3 months.
What's one piece of advice would you give a prospective patient of Rosalind Hayes at Rochester Regional Health Fertility Care?
Don’t go to her!
During treatment, were you treated like a number or a human with Rosalind Hayes at Rochester Regional Health Fertility Care?
Treatment protocol was by her terms. i couldn’t “skip” any steps....I had to go through the hierarchy she recommended. I feel as if we wasted a lot of time using clomid, etc.
Describe the protocols Rosalind Hayes used in your cycles at Rochester Regional Health Fertility Care and their degree of success.
Laproscopy/hysteroscopy/other diagnostic testing Endo found Clomid and IUI x 3 Injectables and IUIx3
Describe your experience with the nursing staff at Rochester Regional Health Fertility Care.
They were ok
Describe your experience with Rochester Regional Health Fertility Care.
I would recommend you go in with prior knowledge and advocate for yourself. i trusted we were doing the beat approach for me, but ended up wasting a lot of time. Knowing what i know now, i think we should have done IVF much sooner.
Describe the costs associated with your care under Rosalind Hayes at Rochester Regional Health Fertility Care.
Insurance covered my IUIs. For IVF she is very expensive
What specific things went wrong at Rochester Regional Health Fertility Care?
  • Failed to send your chart to another clinic
  • Provided conflicting information
  • Failed to convey critical information
  • Canceled a cycle due to clinic error
Describe the specific things that went wrong at Rochester Regional Health Fertility Care.
I had multiple cycles cancelled because of low response to a drug. i have also had cycles cancelled because they were not able to do an IuI on a weekend.
0
Doctor
Rosalind Hayes
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
0
Clinic
Rochester Regional Health Fertility Care
Rochester
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources