Rosalind Hayes

Rochester Fertility Care

Available Lines of Communication

Not available by email
Doctor, Nurse available by direct line
Direct line to doctor
Direct line to nurse
Not available by cell phone
Not available by personal cell phone
Medical SchoolAlbany Med Ctr
ResidencyU. of Rochester
FellowshipOhio St
Rochester
1561 Long Pond Rd
Rochester, NY 14626
(585) 453-7760
On a scale from 0-10, how likely are you to recommend Rosalind Hayes to a friend?
Strongly recommend: 33%Don't recommend: 67%5.1
5 assessments
  • 33% Strongly recommend (9-10)
  • 0% Neutral (7-8)
  • 67% Don't recommend (0-6)
Humanity
Treated like a number
Treated like a human
7.8
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
Poor communication
Excellent communication
8.2
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
Rarely saw at appts.
Always saw at appts.
8.2
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

Responsiveness
Poor response time
Excellent response time
Poor
Responsiveness

Scale is "poor, ok, good, excellent," and measures how responsive a care team was when patients needed to see or speak to them.

On a scale from 0-10, how likely are you to recommend Rochester Fertility Care to a friend?
Strongly recommend: 55%Neutral: 20%Don't recommend: 25%7.4
14 assessments
  • 55% Strongly recommend (9-10)
  • 20% Neutral (7-8)
  • 25% Don't recommend (0-6)
5 assessments
2
Age
28 - 29
Treated
2017 - 2018
Success with this Doc
No
Treatment
7 IUI, 2 IVF
Diagnosis
Other
2
We felt very confident in and comfortable with Dr. Hayes from the beginning. She is very kind, intelligent, thorough and caring. We put our full trust in her. However, it was not until we got a second opinion after our second failed IVF attempt (15 eggs total, all fertilized with ICSI, NONE made it to blastocyst), that we realized there was so much she failed to do. Despite asking her if any testing or biopsies etc. could be done to determine why our embryos never made it to the blastocyst stage,
+ Read more
Age
28 - 29
Treated
2017 - 2018
Success with this Doc
No
Race
European
Income
$100K - $199K
Occupation
Doctor
Order & Number of Docs Seen
1 Doc Seen
Treatment
7 IUI, 2 IVF
Diagnosis
Other
2
How was your experience with Rosalind Hayes at Rochester Fertility Care?
We felt very confident in and comfortable with Dr. Hayes from the beginning. She is very kind, intelligent, thorough and caring. We put our full trust in her. However, it was not until we got a second opinion after our second failed IVF attempt (15 eggs total, all fertilized with ICSI, NONE made it to blastocyst), that we realized there was so much she failed to do. Despite asking her if any testing or biopsies etc. could be done to determine why our embryos never made it to the blastocyst stage, she said there was nothing else that could be done, and discussed how our options at that point were using donor eggs, sperm, or embryos or adoption. It was not until we had our initial consult with our new fertility specialist at Cornell in NYC (who also sent us for a urology consult same day for my husband) that we realized how much additional testing could be done, especially on him to determine if any male factor infertility is playing a role. After having our last conversation with Dr. Hayes in November, we were crushed. Needless to say, the consult with the new doctor restored some hope of us having children of our own. They also retested my AMH, which fell from 3.5 to 1 during my time with Dr. Hayes, and it’s back up to 2.7.
What's one piece of advice would you give a prospective patient of Rosalind Hayes at Rochester Fertility Care?
Make sure they focus not just on the female but on the male. As a patient you should not have to tell them that but it should be prudent to explore ALL causes of infertility or treatment failures.
During treatment, were you treated like a number or a human with Rosalind Hayes at Rochester Fertility Care?
Dr. Hayes and her whole staff, nurses included, are very caring and empathetic. You can tell they truly care about you and the work they do.
Describe the protocols Rosalind Hayes used in your cycles at Rochester Fertility Care and their degree of success.
IUI cycles (done vis local OB/GYN but under the direction/protocols of Dr. Hayes): approximately 3 cycles of clomiphene, 3 cycles with letrizole, and one with injectable (Follistim). All with Ovidrel trigger shot. Rationale for oral meds was my insurance did not cover any of the injectable fertility meds (or any assisted reproductive therapy). For IVF, first cycle was microdose Lupron, Follistim, and Menopur. Second IVF cycle was after AMH was found to be lower at 1 and only five eggs on the first retrieval, so same protocol except Lupron was not microdose, and it was a combo of Follistim and Gonal-F, plus menopur. Doses were a bit higher. Trigger shot of HCG 10,000 units 35 hrs prior to retrieval. First was 5 mature eggs, all fertilized, none made to blast. Second was 10 mature eggs, all fertilized, none made to blast.
Describe your experience with the nursing staff.
They were phenomenal, knowledgeable and compassionate. They were quick to call back and answer questions and went out of their way to help in any way especially when it came to gathering donated medications as my insurance covered nothing.
Describe your experience with Rochester Fertility Care.
Strengths - kind, caring, responsive Weaknesses - we would not have said any real weaknesses until we realized that we were told our only options were donor something or adoption ... when there was clearly more testing that could and should have been done.
Describe the costs associated with your care under Rosalind Hayes at Rochester Fertility Care.
$8000 for each IVF cycle due at the first appointment. Since we did I not have embryos to freeze or transfer, we were refunded $2000 per cycle. You are only charged for what steps you actually complete. Plus the costs of some of medications, unsure of the total. Many were donated.
Describe Rosalind Hayes's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Rochester Fertility Care.
None. We did not make it that far though she mentioned single transfer is the way we would go if all went as planned, which we agree with.
2
Doctor
Rosalind Hayes
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
2
Clinic
Rochester Fertility Care
Rochester
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
Age
32 - 34
Treated
2016 - 2018
Success with this Doc
No
Treatment
2 IUI, Donor Sperm
Diagnosis
Diminished Ovarian Reserve, Endometriosis, Unexplained
10
She [Dr. Hayes] always does a wonderful job at explaining the details of my fertility issues to me, even though some of them are very technical. When I want to know more, or I don’t understand something, she helps me understand. She gives suggestions for coping with the emotional struggles of infertility, and discusses how diet and lifestyle changes can make an impact upon the procedures I am involved in. She is encouraging and supportive, and I always am made to feel like I am the “most important” patient she has, when I see her. I imagine others feel that way too!
+ Read more
Age
32 - 34
Treated
2016 - 2018
Success with this Doc
No
Race
European
Income
$50K - $99K
Occupation
Lawyer
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IUI, Donor Sperm
Diagnosis
Diminished Ovarian Reserve, Endometriosis, Unexplained
10
How was your experience with Rosalind Hayes at Rochester Fertility Care?
I was recommended to Dr. Hayes by a close friend. She always does a wonderful job at explaining the details of my fertility issues to me, even though some of them are very technical. When I want to know more, or I don’t understand something, she helps me understand. She gives suggestions for coping with the emotional struggles of infertility, and discusses how diet and lifestyle changes can make an impact upon the procedures I am involved in. She is encouraging and supportive, and I always am made to feel like I am the “most important” patient she has, when I see her. I imagine others feel that way too!
What's one piece of advice would you give a prospective patient of Rosalind Hayes at Rochester Fertility Care?
I encourage prospective patients to listen first - Dr. Hayes has a gift for explaining processes and results in a meaningful and thorough way. I benefited most when I listened first, and then asked questions. I have never felt rushed when meeting with her, and I always felt she was willing to be sure all my concerns and questions were addressed.
During treatment, were you treated like a number or a human with Rosalind Hayes at Rochester Fertility Care?
Dr. Hayes is warm and kind, but professional. Even when I was a new patient, she treated me as if she knew me well. She was interested in my life, and in the details of it that were pertinent to my decision to start a family. She was supportive of my choices and always reassured me that I was not alone in what I was going through, even though at times, I felt very much like I was.
Describe the protocols Rosalind Hayes used in your cycles at Rochester Fertility Care and their degree of success.
My first cycle, as best as I can remember, was a standard IUI with donor sperm (I’m single!) and this was done very soon after an extensive surgery to remove endometriosis (in which she beautifully fixed my horribly embarrassing belly button that was botched from a previous endometriosis removal surgery with a different doctor!). When it was not successful, we added Femara to the process, and tried again, also with donor IUI sperm. I think there was one cycle in between that we cancelled because I apparently ovulated very early, and it didn’t make sense to “waste” the donor sperm. Then, we used Femara and added an HCG trigger shot. Unfortunately, though everything seemed to look great (follicles, uterine lining, etc.) the cycle did not result in a pregnancy. I needed a bit of a financial and emotional break from it all (especially because I had no insurance and everything was out-of-pocket) so I returned again several months later. Now, I’m on day 1 of a cycle with Gonal-F and HCG, with donor sperm. I was an egg donor years ago (helped me pay for law school!) so I’m familiar with these medications, and I am hopeful that this will be the process that works! If not, I hope to save enough money to do IVF soon. I really appreciate that we have taken a “gradual” approach, adding things as we go, rather than just “jumping” into IVF from the beginning. I really like that we have given my body the chance to “do this on its own,” if that makes sense.
Describe your experience with the nursing staff.
The office is a small operation, and I have always appreciated that. All nurses I have met are kind and keep everything light hearted and positive. They make jokes, are always upbeat and positive, and if I have a question that is more of a “doctor” question, they don’t guess... they refer me to Dr. Hayes, and I always get an answer soon. The nurses are really helpful in assisting with ordering meds, and making sure we find the most affordable means of acquiring them.
Describe your experience with Rochester Fertility Care.
The clinic is in a very large facility. Which, when I had to have surgery for endometriosis, was great, because I was familiar with the building. The office is small, and conveniently located. I also really appreciate that there is a lab right in the building so I can get blood work done right on site! Though I know there is another popular clinic in the Rochester area that is in a “beautiful house” with yoga, a coffee shop, essential oil store, etc., those coming to Rochester Fertility Care should know that it’s fairly “no frills.” But, it is clean, and the simple facility is full of quality staff and amazing doctors. To me, that matters most. Even after I took many months off, I returned to feel welcomed and very remembered.
Describe the costs associated with your care under Rosalind Hayes at Rochester Fertility Care.
The costs of my appointments depended upon what I was there for. I believe the ultrasound appointments were $140 at most, and actual insemination may have been $160. Some visits were $60 where I was consulting or just meeting with the doctor.
Describe Rosalind Hayes's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Rochester Fertility Care.
I have not used embryo transfer, but when I joke about twins, Dr. Ros always smiles and reminds me that the goal is one healthy baby. Of course anything more is a blessed bonus!
10
Doctor
Rosalind Hayes
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Rochester Fertility Care
Rochester
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Ask this reviewer a question about their experience with Rosalind Hayes at Rochester Fertility Care.

Verified

This patient has provided documentation of treatment at this clinic.

6
Age
34
Treated
2018
Success with this Doc
?
Treatment
Fertility Medications
Diagnosis
Poor Egg Quality, Tubal Blockage
6
I felt that Dr Rosalind was very one sided in treatment options. I brought up a lot of questions regarding ways to increase my fertility naturally, give my body time to work, and it was more of a push forward with $$$ and classes I felt the costs were not spelled out clearly along the way.... She was definitely against tubal removal. And I had to bring up the idea of a separate ultrasound to see how bad the follicles really are.
+ Read more
Age
34
Treated
2018
Success with this Doc
?
Race
European
Income
$50K - $99K
Occupation
Operations
Order & Number of Docs Seen
1 Doc Seen
Treatment
Fertility Medications
Diagnosis
Poor Egg Quality, Tubal Blockage
6
How was your experience with Rosalind Hayes at Rochester Fertility Care?
I felt that Dr Rosalind was very one sided in treatment options. I brought up a lot of questions regarding ways to increase my fertility naturally, give my body time to work, and it was more of a push forward with $$$ and classes I felt the costs were not spelled out clearly along the way.
What's one piece of advice would you give a prospective patient of Rosalind Hayes at Rochester Fertility Care?
Take good notes. Ask questions, multiple time until you an answer. Get real cost breakdowns of every appt and class
Describe the protocols Rosalind Hayes used in your cycles at Rochester Fertility Care and their degree of success.
She was definitely against tubal removal. And I had to bring up the idea of a separate ultrasound to see how bad the follicles really are.
Describe your experience with the nursing staff.
Cold disinterested. Another day, another dollar.
Describe your experience with Rochester Fertility Care.
I felt the clinic was fast ... too fast. Very little wait but then rushed through the appt. And the appsts aren't cheap so I felt I was an inconvenience if I tried to ask a lot of questions . The check out nurse/pant window was very disinterested in explaining charges
Describe the costs associated with your care under Rosalind Hayes at Rochester Fertility Care.
Because we felt that were costs were not adequately discussed we only started the process and never followed through. Every appt we had it was a mystery how much it would be $$$. In fact I just got a bill for blood work that I was told was 100% covered
What specific things went wrong at Rochester Fertility Care?
  • Provided conflicting information
  • Failed to convey critical information
6
Doctor
Rosalind Hayes
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
2
Clinic
Rochester Fertility Care
Rochester
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
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Ask this reviewer a question about their experience with Rosalind Hayes at Rochester Fertility Care.

Verified

This patient has provided documentation of treatment at this clinic.

10
Age
28 - 29
Treated
2015 - 2016
Success with this Doc
Yes
Treatment
4 IUI
Diagnosis
PCOS
10
Speak up and always ask questions if you are unsure. She [Dr. Rosalind Hayes] will always answer or get you an answer...She was amazing, very thurough and took as much time as needed. She was very genuine and approachable! Very professional! Dr Hayes never gave up when I wanted, she always kept me moving forward. When I wanted to stop she was supportive and I finally got a pregnant. She tried different medication variations to find what was perfect for me
+ Read more
Age
28 - 29
Treated
2015 - 2016
Success with this Doc
Yes
Race
Other
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1st of 2 Docs
Treatment
4 IUI
Diagnosis
PCOS
10
How was your experience with Rosalind Hayes at Rochester Fertility Care?
She was amazing, very thurough and took as much time as needed. She was very genuine and approachable! Very professional! Dr Hayes never gave up when I wanted, she always kept me moving forward. When I wanted to stop she was supportive and I finally got a pregnant. She tried different medication variations to find what was perfect for me
What's one piece of advice would you give a prospective patient of Rosalind Hayes at Rochester Fertility Care?
Speak up and always ask questions if you are unsure. She will always answer or get you an answer
During treatment, were you treated like a number or a human with Rosalind Hayes at Rochester Fertility Care?
Everyone in the office new me by name and new why I was there. When I got negative results they were there for me with a shoulder and to pick me back up. When I got pregnant they were just as excited!
Describe your experience with Rochester Fertility Care.
The clinic was amazing, from the front end always being on top of appts and squeezing me in when need be to answering insurance questions! Then the nursing staff always getting back to me via phone, or answer medication questions if I was unsure about an injection. Even helping me when my meds didn’t come in time for a cycle
10
Doctor
Rosalind Hayes
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Rochester Fertility Care
Rochester
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
0
Age
31
Treated
2018
Success with this Doc
No
Treatment
4 IUI, 1 IVF, 1 Egg Freezing, 1 Embryo Freezing
Diagnosis
Endometriosis
0
She [Dr. Hayes] was extremely conservative with her treatment approach. Given my endometriosis, I felt that we should have been more aggressive. She did not allow me to use injectibles until i tried Clomid for 3 months.... Treatment protocol was by her terms. i couldn’t “skip” any steps....I had to go through the hierarchy she recommended. I feel as if we wasted a lot of time using clomid, etc.... I had multiple cycles cancelled because of low response to a drug.
+ Read more
Age
31
Treated
2018
Success with this Doc
No
Race
European
Income
$100K - $199K
Occupation
Teacher
Order & Number of Docs Seen
1st of 2 Docs
Treatment
4 IUI, 1 IVF, 1 Egg Freezing, 1 Embryo Freezing
Diagnosis
Endometriosis
0
How was your experience with Rosalind Hayes at Rochester Fertility Care?
She was extremely conservative with her treatment approach. Given my endometriosis, I felt that we should have been more aggressive. She did not allow me to use injectibles until i tried Clomid for 3 months.
What's one piece of advice would you give a prospective patient of Rosalind Hayes at Rochester Fertility Care?
Don’t go to her!
During treatment, were you treated like a number or a human with Rosalind Hayes at Rochester Fertility Care?
Treatment protocol was by her terms. i couldn’t “skip” any steps....I had to go through the hierarchy she recommended. I feel as if we wasted a lot of time using clomid, etc.
Describe the protocols Rosalind Hayes used in your cycles at Rochester Fertility Care and their degree of success.
Laproscopy/hysteroscopy/other diagnostic testing Endo found Clomid and IUI x 3 Injectables and IUIx3
Describe your experience with the nursing staff.
They were ok
Describe your experience with Rochester Fertility Care.
I would recommend you go in with prior knowledge and advocate for yourself. i trusted we were doing the beat approach for me, but ended up wasting a lot of time. Knowing what i know now, i think we should have done IVF much sooner.
Describe the costs associated with your care under Rosalind Hayes at Rochester Fertility Care.
Insurance covered my IUIs. For IVF she is very expensive
What specific things went wrong at Rochester Fertility Care?
  • Failed to send your chart to another clinic
  • Provided conflicting information
  • Failed to convey critical information
  • Canceled a cycle due to clinic error
0
Doctor
Rosalind Hayes
Communication
Trustworthiness
Compassion
Explained risks
Frequency seen during appointments
0
Clinic
Rochester Fertility Care
Rochester
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
Ask a Question

Ask this reviewer a question about their experience with Rosalind Hayes at Rochester Fertility Care.

Verified

This patient has provided documentation of treatment at this clinic.