Rated 0
Don't recommend: 100%0
0% strongly recommend
2 reviews
Humanity
3.6
3.6
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
2
2
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
4
4
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

Responsiveness
5
OK
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
American U. Of Beirut
Residency
American U. Hospital
Fellowship
National Inst of Health

How Doctor Communicates

nurse available by email
not available by directline
not available by directline
not available by personal cell phone
not available by personal cell phone
Safa Rifka works in 1 office at

Columbia Fertility Associates
Rated 7.4
Strongly recommend: 47%Neutral: 27%Don't recommend: 25%7.4

Explore Clinic
Washington DC
2440 M Street NW
Washington, DC 20037

2 patient reviews

Verified

This patient has provided documentation of treatment at this clinic.

2022, Consult
NPS
0
NPS
0
Age 39
1 Fertility Medications
East Asian
Income $200K - $499K
Lawyer
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
Unsuccessful
My concerns about this doctor [Dr. Safa Rifka]: 1. He did not share the blood test result...2. He forgot that he delivered a calendar to me...3. Very bad communication. 4. He never thinks for the best for the patient. He spent less than 10 mins on a consultation before initiating a treatment plan. Patient has no idea where the entire process is heading to...
The doctors at this clinic [Columbia Fertility Associates] definitely have very good ranking. However I think the billing team is very weak and disorganized. I called many time to get an estimate and each time I was told the billing department would reach out to me. It never happened...There is no medical information on my patient portal. I requested them to upload my medical records and lab results twice and nothing has been posted. My husband and I decided to switch to another doctor which we think is one of the best decisions we have made.
How was your experience with Safa Rifka at Columbia Fertility Associates?
If you can try other doctor in DC, please stay away from Dr. Rifka! My experience with him was horrible. I went to see Dr. Rifka on March 31(Thursday Morning) and wanted to consult on egg freezing options. I told him that another doctor at this clinic (who left) introduced the egg freezing to me seven years ago while I was single and I told him I am married now and had a baby recently. I also told him I wanted to preserve my fertility possibilities as my husband and I want more kids. He seemed very reluctant to spend time talking to me. Our total conversation was about 6-7 minutes and he told me to do a blood test and also guaranteed me that he would let me know whether I am a good candidate for egg freezing and also let me know the estimate of the expenses. I received a call from his nurse that afternoon who told me to go to the office on April 4. I went to the office on April 4 and a nurse delivered a calendar to me and also gave me some birth control pills. The whole process took about five minutes. No explanation on the process or my blood test results. Based on the calendar, I should take birth control pills until the next appointment with Dr. Rifka on April 25. On April 13, I received a lab result from Quest Diagnostics showing my AML is extremely low. I wrote to Dr. Rifka inquiring my treatment plan, my lab results, and the costs estimate as I have never received any financial information from his billing team, and requested a follow-up consultation ASAP. His staff called me and arranged a follow-up consultation on April 20. My husband and I went to see Dr. Rifka together. My husband brought up topics related to egg freezing, embryo freezing, and IVF which he learned by some google search. Dr. Rifka explained the differences. I asked Dr. Rifka why he did not explain all these options to me on the first visit and he said "You Did Not Ask and You Said You Wanted to Know Egg Freezing." After discussing the pros and cons of egg freezing and embryo freezing with him, my husband and I decided to go with embryo freezing. He then suggested disregarding the current calendar I have, and starting over the entire process again. I got confused and I asked him why I needed to start over again and he answered the two processes are completed different. I did not trust him and brought out the calendar and read the instructions of the calendar in front of him. When he saw my calendar, he asked "Have you already taken birth control pills"? I answered "YES, YOUR NURSE GAVE THEM TO ME ON APRIL 4 AND I HAVE TAKEN THESE PILLS FOR 16 DAYS"! He then said "we can still use this calendar...." I also ask him the estimate costs and he said his billing department will let me know soon. Also, he started showing me the blood test results I did on March 31 which also shows I have very low egg reserves. My concerns about this doctor: 1. He did not share the blood test result (which shows actually I have very low egg reserve and may not be a good candidate of egg/embryo freezing) with me until my second visit; 2. He forgot that he delivered a calendar to me and already put me on birth control for 16 days when I saw him again; 3. Very bad communication. 4. He never thinks for the best for the patient. He spent less than 10 mins on a consultation before initiating a treatment plan. Patient has no idea where the entire process is heading to. 5. His financial team never reached out to provide an cost estimate. 6. There is no medical information on my patient portal. I requested them to upload my medical records and lab results twice and nothing has been posted. My husband and I decided to switch to another doctor which we think is one of the best decisions we have made.
What's one piece of advice would you give a prospective patient of Safa Rifka at Columbia Fertility Associates?
STAY AWAY FROM HIM
Describe your experience with Columbia Fertility Associates.
I saw Dr. Abbaa Sarhan many years ago and she is very competent and reliable. Unfortunately she left. The doctors at this clinic definitely have very good ranking. However I think the billing team is very weak and disorganized. I called many time to get an estimate and each time I was told the billing department would reach out to me. It never happened.
Describe the costs associated with your care under Safa Rifka at Columbia Fertility Associates.
Never got an cost estimate
What specific things went wrong at Columbia Fertility Associates?
  • Failed to call with results
  • Failed to send your chart to another clinic
0
Doctor
Safa Rifka
NPS
Humanity
1 of 5
Communication
1 of 5
Frequency Seen
2 of 5
Trustworthiness
1 of 5
Compassion
1 of 5
Explained risks
1 of 5
Adaptability
1 of 5
0
Clinic
Columbia Fertility Associates
Washington DC
NPS
Operations
2 of 5
Scheduling
3 of 5
Billing Department
1 of 5
Nursing Staff
1 of 5
Clinic Atmosphere
4 of 5
Educational Resources
1 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unsuccessful
NPS
0
NPS
0
Age 37 - 38
1 IVF
European
Ashkenazi Jewish
Black or African-American
Income $200K - $499K
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
Unsuccessful
[Dr. Safa Rifka] Dragged feet and wanted us to pay for IUI when IVF would have had higher indication of success considering both parents’ age. I had a complication after egg retrieval: no one checked in with me so I had to seek urgent care, and no one asked about how I was tolerating ovarian stimulation meds...I wish I had picked another doctor who could deign to be more informative and less paternalistic...One of the biggest failures was not assigning a triage schedule for handoffs because intervention is so time sensitive.
I had a complication after egg retrieval [at Columbia Fertility Associates]: no one checked in with me so I had to seek urgent care, and no one asked about how I was tolerating ovarian stimulation meds. I had a singular positive experience with one nurse who only works occasionally and offered assistance with triggering...The “lead nurse” was rude and uninformative. I had 2 positive interactions with nurses face to face in a year of having to deal with this office...Be prepared to demand confirmation of everything the billing and scheduling department does as there is little to no accountability. If you have the means to go somewhere else and can find another decent option in the metro area, then do so. Be sure to check CDC information for success rates.
How was your experience with Safa Rifka at Columbia Fertility Associates?
I wish I had picked another doctor who could deign to be more informative and less paternalistic. DC has a dearth of providers so I picked this clinic based on CDC live birth stats. One of the biggest failures was not assigning a triage schedule for handoffs because intervention is so time sensitive.
What's one piece of advice would you give a prospective patient of Safa Rifka at Columbia Fertility Associates?
Go to another practice if you have to cross state lines, or pick another physician—but you will still have to deal with the negligent office practices.
During treatment, were you treated like a number or a human with Safa Rifka at Columbia Fertility Associates?
The office staff is grossly incompetent and cannot even muster pretending to care, while the physicians seem to engage in willful blindness. The process is stressful enough, but the office sent billing to the wrong insurer multiple times compromising our PHI and delaying intervention, had my name wrong on a chart, forgot to order tests for my husband so he had to miss more work to come back, and had overall poor communication, excepting the phlebotomist. The dearth of information and transparency was astounding.
Describe the protocols Safa Rifka used in your cycles at Columbia Fertility Associates and their degree of success.
Dragged feet and wanted us to pay for IUI when IVF would have had higher indication of success considering both parents’ age. I had a complication after egg retrieval: no one checked in with me so I had to seek urgent care, and no one asked about how I was tolerating ovarian stimulation meds. I had a singular positive experience with one nurse who only works occasionally and offered assistance with triggering.
Describe your experience with your nurse at Columbia Fertility Associates. (Assigned nurse: Wendy)
The “lead nurse” was rude and uninformative. I had 2 positive interactions with nurses face to face in a year of having to deal with this office.
Describe your experience with Columbia Fertility Associates.
This office is disorganized to the point of negligence and fraud. Be prepared to demand confirmation of everything the billing and scheduling department does as there is little to no accountability. If you have the means to go somewhere else and can find another decent option in the metro area, then do so. Be sure to check CDC information for success rates.
Describe the costs associated with your care under Safa Rifka at Columbia Fertility Associates.
Copays of about 3.5-4K
What specific things went wrong at Columbia Fertility Associates?
  • Lost paperwork
  • Failed to order appropriate test
  • Provided conflicting information
  • Failed to convey critical information
  • Failed to consider drug intolerance
  • Canceled a cycle due to clinic error
Describe the specific things that went wrong at Columbia Fertility Associates.
As I stated before, the office forgot to order a screening test for my husband on a panel—which requires checking a box. When all regular employees were out of the office they had no one accountable to reach a physician, delaying care. They continue to submit our PHI to the wrong insurance.
0
Doctor
Safa Rifka
NPS
Humanity
2 of 5
Communication
1 of 5
Frequency Seen
2 of 5
Trustworthiness
2 of 5
Compassion
2 of 5
Explained risks
1 of 5
Adaptability
1 of 5
0
Clinic
Columbia Fertility Associates
Washington DC
NPS
Operations
1 of 5
Scheduling
3 of 5
Billing Department
1 of 5
Nursing Staff
1 of 5
Clinic Atmosphere
5 of 5
Educational Resources
1 of 5