How was your experience with Sandy Chuan at San Diego Fertility Center?
From the very first moment I spoke with Dr. Chuan, I immediately felt comfortable. My husband and I walked away from our consultation absolutely refreshed and ready to attempt another IVF cycle (after a previous experience with another provider in NC that was awful). Dr. Chuan never once made either of us feel rushed or like we were taking up her time. She has answered every question with a smile and absolute honesty. She is realistic about expectations and potential problems, but extremely positive and encouraging. As I prepared for multiple surgeries, I always felt a little bit better once she came to the bedside prior to the surgery. I knew I was in good hands! She is an excellent communicator, and I would only trust any future transfers or cycles with her.
What's one piece of advice would you give a prospective patient of Sandy Chuan at San Diego Fertility Center?
Don't be afraid to ask questions - use this amazing resource as an opportunity to never feel like you are being "a bother" to a provider ever again.
During treatment, were you treated like a number or a human with Sandy Chuan at San Diego Fertility Center?
Dr. Chuan and her staff (especially the Temecula office!) made me feel like family. I always felt that I was taken care of. Every interaction has been personable, supportive, and encouraging. I have felt cared for and have never doubted my treatment plan because I know they always have my best interests in mind.
Describe the protocols Sandy Chuan used in your cycles at San Diego Fertility Center and their degree of success.
Dr. Chuan utilized my previous IVF records and our consult to adjust a care plan for my IVF egg retrieval and frozen transfer cycle. She is more on the conservative side when it comes to her treatment and while I was not a fan of the additional injections at the time, I knew in my heart she recommended it for success.
What I really like about Dr. Chuan is she did not just do an IVF cycle and leave it at that. She really cared to find the root of the problem, which for me was also endometriosis and fibroids, which she treated quickly and efficiently. In any previous IVF experiences, I had been shuffled around to different doctors when I did not meet a classic IVF response. Dr. Chuan never made me feel like she was going to just send me back to my OB-GYN or primary care doctor - she truly is a fertility specialist and does not just focus her energy on the high dollar IVF cycles.
Describe your experience with your nurse at San Diego Fertility Center. (Assigned nurse: Jenn and Monica)
It is hard to write a review on the Temecula staff without getting emotional. I had the best, most personable experience with Jenn and Monica, especially. They are supportive, encouraging, compassionate, and they truly care. No matter how silly my question, they were immediately available with an amazing response time. Jenn is a wealth of information when it comes to helping with funding, resources, and scheduling. Monica managed all my protocols and medication, performed any in-office procedures and ultrasounds, delivered all my health information precisely and accurately and I always knew I was in good hands. I never felt like I was in a doctor's office, it always felt like I was visiting friends who truly cared and were rooting for my success from day 1. They make you feel like you are the only patient in their care. I do not know how they can do that for hundreds of people but they do! I especially liked that I felt I really had a 'team'; I saw the same people every single time and that consistency was essential.
Describe your experience with San Diego Fertility Center.
SDFC works like a well-oiled machine. If someone does not have an answer, they immediately can redirect you to someone that does. I made all of my appointments through Myrna and I never had a difficult time finding an appt time that would work with my schedule, and she made everything quick and easy. I am SO grateful that SDFC offers satellite offices. All other major procedures were performed in the San Diego office which is beautiful and state-of -the-art. The offices are clean and beautiful, and all the staff I encountered were great.
Describe Sandy Chuan's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at San Diego Fertility Center.
Dr. Chuan spent a lot of time with me on a phone consult to discuss my options of transferring embryos. We discussed the pros and cons, she recommended me to a genetic counselor (which was FABULOUS and helped me to understand so much more), and she made me feel like the decision was ultimately up to me. She was supportive of transferring two embryos, when in the past clinics have said only those over the age of 40 can do so, as long as they were all a healthy quality, and she told me when she was uncomfortable with one of my choices. I respected her decision and we were successful for the first time ever.
What specific things went wrong at San Diego Fertility Center?
- Failed to send your chart to another clinic
Describe the specific things that went wrong at San Diego Fertility Center.
I only had one minor problem with having records transferred to my OB-GYN. It was the second records request (the initial one was immediate and perfect) and I sent it via email. Once I followed up it was corrected that day.