Rated 9
Strongly recommend: 78%Neutral: 9%Don't recommend: 13%9
78% strongly recommend
37 reviews
Humanity
8.8
8.8
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
9.1
9.1
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
6.2
6.2
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

Responsiveness
8
Good
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
UCLA
Residency
Loma Linda U.
Fellowship
UCSD

How Doctor Communicates

doctor, nurse available by email
doctor, nurse available by directline
doctor, nurse available by directline
not available by personal cell phone
not available by personal cell phone
Sandy Chuan works at

San Diego Fertility Center
Rated 8.6
Strongly recommend: 73%Neutral: 14%Don't recommend: 13%8.6

Explore Clinic
San Diego - Del Mar Main
11425 El Camino Real
San Diego, CA 92130
San Diego - Mission Valley
590 Camino De La Reina
San Diego, CA 92108
Temecula
44274 George Cushman Court
Temecula, CA 92592
Show 1 more

37 patient reviews

LGBTQ+
2014, Successful
NPS
10
NPS
10
Age 32
3 IUI
European
Income $0 - $49K
3rd of 3 Docs
Donor Sperm
LGBTQ+
Strongly Recommends
Strongly Recommends
Successful
We did 2 rounds of clomid and IUI.[with Dr. Chuan at San Diego Fertility Center]. After the second round I was pregnant with triplets!...She is a very caring person. She really wants to be able to give patients a baby and is very good about explaining every aspect of your treatment
We did 2 rounds of clomid and IUI.[with Dr. Chuan at San Diego Fertility Center]. After the second round I was pregnant with triplets!...She is a very caring person. She really wants to be able to give patients a baby and is very good about explaining every aspect of your treatment
How was your experience with Sandy Chuan at San Diego Fertility Center?
She is a very caring person. She really wants to be able to give patients a baby and is very good about explaining every aspect of your treatment
What's one piece of advice would you give a prospective patient of Sandy Chuan at San Diego Fertility Center?
Go here first. Don't bother with anywhere else. It doesn't get better than this
During treatment, were you treated like a number or a human with Sandy Chuan at San Diego Fertility Center?
She is very warm, friendly and easy to get along with.
Describe the protocols Sandy Chuan used in your cycles at San Diego Fertility Center and their degree of success.
We did 2 rounds of clomid and IUI. After the second round I was pregnant with triplets!
Describe your experience with your nurse at San Diego Fertility Center. (Assigned nurse: Jennifer)
Fantstic
Describe your experience with San Diego Fertility Center.
Clean, friendly, warm
Describe the costs associated with your care under Sandy Chuan at San Diego Fertility Center.
Not sure
10
Doctor
Sandy Chuan
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
San Diego Fertility Center
Temecula
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, Consult
NPS
8
NPS
8
Age 29
Unexplained
European
Latinx
Income $50K - $99K
1st of 2 Docs
12 Fertility Medications With Other Docs
Neutral
Neutral
Successful
[Dr.] Sandy Chuan is very knowledgeable about the field. She focuses a lot on IVF and really explained statistics to us and outcomes. She was very professional but at the same time because it was a free consult not a lot of time was spent on us...Have a list of questions ready to ask so that you don’t feel rushed and forget...It felt a bit rushed...Treatment protocol was to go straight to ivf...While she has a delicate approach it seemed like her main goal was to get to IVF since I have been trying so long. Nurse
Nurse staff [at San Diego Fertility Center] is great. They are very kind and are very available for questions when I had them. They make sure to call back same day and made us feel important...They don’t call with when results when they are considered normal or okay. For me this is a flaw because some of the test I looked at were alarming but that’s because I wasn’t explained to why they would show like that due to the cycle day the blood was drawn. It can send a client into panic mode when not explained or called about
How was your experience with Sandy Chuan at San Diego Fertility Center?
Sandy Chuan is very knowledgeable about the field. She focuses a lot on IVF and really explained statistics to us and outcomes. She was very professional but at the same time because it was a free consult not a lot of time was spent on us. It felt a bit rushed.
What's one piece of advice would you give a prospective patient of Sandy Chuan at San Diego Fertility Center?
Have a list of questions ready to ask so that you don’t feel rushed and forget
During treatment, were you treated like a number or a human with Sandy Chuan at San Diego Fertility Center?
I feel like it was in the middle. While she has a delicate approach it seemed like her main goal was to get to IVF since I have been trying so long.
Describe the protocols Sandy Chuan used in your cycles at San Diego Fertility Center and their degree of success.
Treatment protocol was to go straight to ivf. We however have not been able to proceed because it’s roughly 25k to do it and we just don’t have the finances right now.
Describe your experience with your nurse at San Diego Fertility Center. (Assigned nurse: Jenn)
Nurse staff is great. They are very kind and are very available for questions when I had them. They make sure to call back same day and made us feel important.
Describe your experience with San Diego Fertility Center.
I think there should be some more communication with test results even if it’s good. Also answering the phone is a huge pet peeve of mine and sometimes it’s hard to get through. They are really good when you are in front of them and can answer questions very thoroughly.
Describe the costs associated with your care under Sandy Chuan at San Diego Fertility Center.
Cost were really frustrating. For one single round it was roughly $12,500 which includes monitoring, add $850 for PGS testing. And roughly 10k for meds. Other option was 25k and you got 3 try’s. Plus meds and PGS testing
What specific things went wrong at San Diego Fertility Center?
  • Failed to call with results
Describe the specific things that went wrong at San Diego Fertility Center.
They don’t call with when results when they are considered normal or okay. For me this is a flaw because some of the test I looked at were alarming but that’s because I wasn’t explained to why they would show like that due to the cycle day the blood was drawn. It can send a client into panic mode when not explained or called about
8
Doctor
Sandy Chuan
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
3 of 5
Adaptability
4 of 5
8
Clinic
San Diego Fertility Center
Temecula
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, Successful
NPS
9
NPS
10
Age 34
1 IVF
Unexplained
European
Latinx
Income $100K - $199K
Teacher
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
Before our first meeting, Dr. Chuan read through my entire medical file but before she provided any insights or thoughts, she had my husband and I both provide individual summaries about our multi-year journey to getting pregnant and the interventions and hurdles we can encountered. Immediately after, she provided ideas and thoughts that were tied directly back to not only the information she read but also the information we volunteered. This is important because every appointment I saw her for after that point, she always referred to specific information either from my file or from what we shared. I never felt like a number because she always tapped into the parts of me that were personal and human through the entire experience.
My treatment team [at San Diego Fertility Center] consisted of Monica and Jenn in the SDFC Temecula office. Jenn was my nurse and Monica was my Nurse Practitioner. I could not have made it through my fertility journey without them. They both were honest women that showed compassion while being direct...we did not qualify for the success guarantee package...when you are a patient and on a treatment plan, they will do EVERYTHING to accommodate you and your schedule within the constraints of their time windows for specific appointments. BEFORE you become a patient though, it can feel a little cold or business-like. What I mean by that is, as a new patient reaching out to a fertility team/office, I felt like my emotions were high and the most important thing was getting an appointment as soon as possible. When I called, it felt like I was just any other human calling and that they would fit me in when it was convenient. As soon as I became a patient and
How was your experience with Sandy Chuan at San Diego Fertility Center?
Dr. Chuan is an incredible doctor that can present information to you that is honest and accurate but also kind at the same time. With fertility, sometimes it can feel really harsh hearing the cards you're dealt and I think Dr. Chuan walked the line of being upfront and honest with you but also knowing how to wrap the details with compassion and kindness. One thing I didn't realize going into it was that I would not see Dr. Chuan for every appointment. That didn't end up being a big deal for me since her staff was incredible and supportive BUT I know for some families, that is important and I think it should be shared if that is a concern for you as a patient.
What's one piece of advice would you give a prospective patient of Sandy Chuan at San Diego Fertility Center?
I don't really have any. I don't think you need advice to see her. She was honest and factual with my husband and I and that was most important to me.
During treatment, were you treated like a number or a human with Sandy Chuan at San Diego Fertility Center?
Before our first meeting, Dr. Chuan read through my entire medical file but before she provided any insights or thoughts, she had my husband and I both provide individual summaries about our multi-year journey to getting pregnant and the interventions and hurdles we can encountered. Immediately after, she provided ideas and thoughts that were tied directly back to not only the information she read but also the information we volunteered. This is important because every appointment I saw her for after that point, she always referred to specific information either from my file or from what we shared. I never felt like a number because she always tapped into the parts of me that were personal and human through the entire experience.
Describe the protocols Sandy Chuan used in your cycles at San Diego Fertility Center and their degree of success.
I don't remember the specifics BUT I do remember we skipped trying IUI with Dr. Chuan specifically. We had been working with a "natural" fertility specialist for the year leading up to deciding to go to Dr. Chuan. I had done exploratory surgeries and medications with the prior doctor that Dr. Chuan explained basically acted like IUI treatments even though they hadn't been presented that way. For that reason, Dr. Chuan recommended jumping into IVF because we had been unsuccessful thus far with the other interventions and essentially had unexplained infertility. I am dumbing this down a lot but we jumped in fast and I appreciated that because we had been trying for multiple years before that point and I was ready for answers and actions and that is what Dr. Chuan provided.
Describe your experience with your nurse at San Diego Fertility Center. (Assigned nurse: Monica)
My treatment team consisted of Monica and Jenn in the SDFC Temecula office. Jenn was my nurse and Monica was my Nurse Practitioner. I could not have made it through my fertility journey without them. They both were honest women that showed compassion while being direct. There are so many emotions when you are going through fertility and I can say having a staff that was consistently honest with me about my treatment and/or current state helped me keep my head straight and my feet on the ground and not let my imagination get the best of me. They were always available to answer questions or be the emotional support I needed when struggling through this journey. I cannot emphasize enough how important these two women were to my experience and success with this journey.
Describe your experience with San Diego Fertility Center.
This clinic's (Temecula - SDFC) strength is that when you are a patient and on a treatment plan, they will do EVERYTHING to accommodate you and your schedule within the constraints of their time windows for specific appointments. BEFORE you become a patient though, it can feel a little cold or business-like. What I mean by that is, as a new patient reaching out to a fertility team/office, I felt like my emotions were high and the most important thing was getting an appointment as soon as possible. When I called, it felt like I was just any other human calling and that they would fit me in when it was convenient. As soon as I became a patient and was developing relationships with the staff, it was literally like their arms opened up to me and I felt like I was taken care of constantly.
Describe the costs associated with your care under Sandy Chuan at San Diego Fertility Center.
I don't remember the exact dollar amounts but we did not qualify for the success guarantee package which means that you pay a one time price for treatments (medication is never included in the cost-you pay that on your own) that I think was around $25k and you can have as many transfers as it takes to get a successful pregnancy. We ended up having to do a pay as we go program where we paid $15k which included a retrieval and transfer but since out first transfer didn't take we had to pay for a second one which I think was around $5k. Medications were probably between $6k-10k total for the retrieval and two transfers.
Describe Sandy Chuan's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at San Diego Fertility Center.
Dr. Chuan recommended single embryo transfer for us because of the rate of success and the fact that it is typically safer for both mom and baby. We had really wanted to do a multiple embryo transfer but we are not fertility specialists and are not well read on how the technology has changed. When she explained how much everything has improved and how much higher the chances are for implantation with a single embryo transfer, we followed her lead and guidance because we trusted her and it logically made sense.
9
Doctor
Sandy Chuan
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
San Diego Fertility Center
Temecula
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Successful
NPS
10
NPS
10
Age 37 - 38
1 IVF
Uterine Fibroids
Black or African-American
Income $100K - $199K
2nd of 2 Docs
4 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
I did not see [Dr. Chuan] as much as I expected, but I learned quickly that this was the norm and you see your Dr for the really important stuff. She was always straight forward with the information and answered all of my questions...compassionate and was never rude or hard to communicate with...also listened to my own suggestions and would give me practical feedback...She understood exactly why we were doing IVF and allowed us to make our own path.
[Nurse at San Diego Fertility Center] answered my emails promptly and even laughed with me when I asked crazy questions...kept me in the loop and if she didn't know the answer she would get it for me. She kept me connected to Dr. Chaun. Everyone I came in contact with rather in person or through email was very approachable and personable...
How was your experience with Sandy Chuan at San Diego Fertility Center?
I did not see my Dr as much as I expected, but I learned quickly that this was the norm and you see your Dr for the really important stuff. She was always straight forward with the information and answered all of my questions. She was compassionate and was never rude or hard to communicate with. She understood exactly why we were doing IVF and allowed us to make our own path.
What's one piece of advice would you give a prospective patient of Sandy Chuan at San Diego Fertility Center?
Go in being open and honest, the more information you give her the better the feedback and treatment options you will have.
During treatment, were you treated like a number or a human with Sandy Chuan at San Diego Fertility Center?
My nurse Jenn was excellent! We would always chat and she remembered my treatments. During my IUI's I had nurse, Monica, she was also great. Dr. Chuan also listened to my own suggestions and would give me practical feedback.
Describe the protocols Sandy Chuan used in your cycles at San Diego Fertility Center and their degree of success.
My egg retrieval was standard, towards the end my medication was reduced due to high estrogen levels and the risk of OHSS. The outcome was no OHSS. For my first transfer, I also think it was standard protocol. It failed. Before my next transfer I requested an ERA, she told me they usually don't do those until multiple failed transfers but honored my request and I had ERA/Receptiva completed. After my 2nd failed transfer, she offered to use the same protocol but also offered me a more medicated process similar to the process of someone who had endometriosis since my ERA/Receptiva results were borderline and the option for blood thinners, more steroids, and intralipids. I opted for this method because I wanted to do all we could and not wait for another failed transfer to try these things.
Describe your experience with your nurse at San Diego Fertility Center. (Assigned nurse: Jenn Hoffman & Monica)
Jenn was very upbeat and available for my questions. She answered my emails promptly and even laughed with me when I asked crazy questions. She kept me in the loop and if she didn't know the answer she would get it for me. She kept me connected to Dr. Chaun. Everyone I came in contact with rather in person or through email was very approachable and personable.
Describe your experience with San Diego Fertility Center.
I started at the Temecula site, and ended up having to drive to the San Diego office for everything once I started the IVF process. They have longer wait times but it wasn't terrible. The front desk staff at the San Diego office seemed really busy but they were still nice.
Describe the costs associated with your care under Sandy Chuan at San Diego Fertility Center.
Most of it was covered by insurance, out of pocket I think we paid close to maybe 10K including prescriptions.
Describe Sandy Chuan's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at San Diego Fertility Center.
My insurance only covered single embryo transfer, but my Dr said we could discuss multiples at a later time if needed.
What specific things went wrong at San Diego Fertility Center?
  • Lost appointments
  • Failed to call with results
  • Provided conflicting information
Describe the specific things that went wrong at San Diego Fertility Center.
I had an appointment get lost, but the fixed it as soon as I arrived. I did not get some of my test results but when I emailed the nurses they were provided.
10
Doctor
Sandy Chuan
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
San Diego Fertility Center
Temecula
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2020, Successful
NPS
10
NPS
10
Age 38 - 40
4 IVF
Diminished Ovarian Reserve
East Asian
Income $200K - $499K
Only Doc Seen
Donor Eggs With Other Docs
Strongly Recommends
Strongly Recommends
Successful
[Dr. Chaun] was great with providing statistical data to manage your expectations while providing these facts in a very gentle manner. With each IVF protocal I went through, she would tweak the medication or the protocal I was to under go based on how the prior protocal went. I had poor egg quality and a low ovarian reserve but after 4 rounds of IVF, we were able to get one PGS normal embryo! Dr. Chuan knew how important this one embryo was to me and would often personally do my ultrasounds, check ups and hysteroscopy herself.
SDFC staff were all very personable and knew who I was and what procedure I was undergoing every time I came into the office...very clean and easy to find with ample parking. Staff there are great not only in the clinic side but also the surgical team for egg retrievals, nursing staff and embryologists. The lab team was wonderful also and got back to me very quickly with questions...The order sheet tends to have an oversupply of what to purchase and sometimes you're left with pricey medication that you've paid for but haven't used.
How was your experience with Sandy Chuan at San Diego Fertility Center?
Dr. Chuan cares. She cares about you as her patient and is very understanding of what you're going through. She was great with providing statistical data to manage your expectations while providing these facts in a very gentle manner. With each IVF protocal I went through, she would tweak the medication or the protocal I was to under go based on how the prior protocal went. I had poor egg quality and a low ovarian reserve but after 4 rounds of IVF, we were able to get one PGS normal embryo! Dr. Chuan knew how important this one embryo was to me and would often personally do my ultrasounds, check ups and hysteroscopy herself. I remember she wanted everything to be perfect before we went through with the embryo transfer. I did have several cancelled transfers due to my lining not being thick enough and each time Dr. Chuan would apologize and change my protocal slightly to get me the best results. I fondly remember her saying "we only have one", and I knew how important this was to her as it was to me. Her taking her time and waiting until the perfect moment paid off as I had my baby girl in November 2020. She was right when she told me, "it only takes one".
What's one piece of advice would you give a prospective patient of Sandy Chuan at San Diego Fertility Center?
As it pertains to purchasing the fertility medication, it's very pricey. I wish I had known I didn't need to purchase everything they noted on the order sheet all at once. As the cycle progresses, Dr. Chuan may increase or decrease certain medications. The order sheet tends to have an oversupply of what to purchase and sometimes you're left with pricey medication that you've paid for but haven't used. I learned you can order just enough to cover you for a couple days at a time and keep calling the pharmacy for a certain amount to last a couple days or through the weekend to ensure you only purchase what you need. It takes extra time and you have to be very organized with what your dosage is and also have to make extra trips to the pharmacy but it ended up saving us thousands of dollars in medication that otherwise would have been leftover.
During treatment, were you treated like a number or a human with Sandy Chuan at San Diego Fertility Center?
Dr. Chuan and the SDFC staff were all very personable and knew who I was and what procedure I was undergoing every time I came into the office. They would say hi to me by name and were all very friendly from the ladies at the front desk to the phlebotomists. Most importantly, I had a mini breakdown after my first IVF egg retrieval which resulted in 0 embryos. Dr. Chuan very kindly set aside time to talk to me that very day about my options and what my next steps would be. She was very empathetic to how I was feeling and when she spoke to me, she talked to me like a friend and not just a doctor to patient which I really appreciated. Under Dr. Chuan's care, I felt like she really understood how important this was to me on a personal level and I felt like she was my cheerleader keeping my hopes up when things seemed dire while still managing my expectations. I can't say enough great things about Dr. Chuan and her staff.
Describe the protocols Sandy Chuan used in your cycles at San Diego Fertility Center and their degree of success.
My first IVF cycle, I was a "sandwich" protocol that resulted in low retrieved eggs and 0 embryos. My second IVF cycle was an Antagonist protocol that resulted in more retrieved eggs and 2 embryos however the embryos were not normal. My third protocol used estrace and testosterone gel that resulted in low retrieved eggs however the eggs were better quality. This was the cycle that we had our daughter out of. My last cycle was the antagonist protocol again that resulted in one embryo that was abnormal.
Describe your experience with your nurse at San Diego Fertility Center. (Assigned nurse: Shannon Martinelli)
The primary contact I had was with Shannon Martinelli, Dr. Chuan's medical assistant at the Del Mar Clinic. She was great at responding to my many many questions throughly and responded to me very quickly. Everyone I came into contact with was very helpful, kind and knowledgeable.
Describe your experience with San Diego Fertility Center.
The clinic is very clean and easy to find with ample parking. Staff there are great not only in the clinic side but also the surgical team for egg retrievals, nursing staff and embryologists. The lab team was wonderful also and got back to me very quickly with questions. I have no complaints with anyone I have came into contact with at this clinic.
Describe the costs associated with your care under Sandy Chuan at San Diego Fertility Center.
I paid approximately $85,000 for 4 rounds of IVF including medication.
10
Doctor
Sandy Chuan
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
San Diego Fertility Center
San Diego - Del Mar Main
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Successful
NPS
10
NPS
10
Age 35 - 36
2 IVF
Uterine Fibroids
Unexplained
Black or African-American
Income $500K+
Doctor
Only Doc Seen
Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Successful
She [Dr. Sandy Chuan] has an amazing bedside manner and takes the necessary time to listen to needs of patients. One of the best bedside manners I have ever experienced in all physician patient encounters I have seen...My first transfer failed and was a chemical pregnancy but Dr chuan really encouraged us and changed my protocol and felt hope that we would be pregnant even when I was losing hope and down and second transfer with single embryo was successful and I’m currently Pregnant in my second trimester. I feel Dr chuan was invested in my Success and I trusted her every step of the way and it paid off. She was never too busy for me and always made me and my husband feel she would do whatever it took within her capacity to get us a baby. I absolutely love Dr Chuan and as a doctor myself was so impressed with her skill, her bedside manner and her knowledge. She gets the best recommendation from Me
Jenn [nurse at San Diego Fertility Center] was very responsive which was really nice. I’m a very type A person and going through Ivf you lose a lot of control so it was really nice to have jenn to respond to my needs quickly and ease the anxiety...I did 2 egg retrieval’s back to back which worked out to be about $28k in that cost included a transfer. My second transfer was $4200 around there. Also had a hysteroscopy for $2500. The medications for stimulation were expensive and added an extra $7k to total costs. But to me was all worth it.
How was your experience with Sandy Chuan at San Diego Fertility Center?
Dr. Chuan from the moment my husband and I met her for our initial consultation showed us kindness and empathy. It was clear to us she was very invested in her patients and their success. My case was complicated as I had uterine fibroids and Dr Chuan was very honest and said I needed to have a myomectomy before she can do an egg retrieval due to large size of my fibroids. After having my myomectomy I waited 6 weeks before doing my first egg retrieval and only got 2 PgS normal embryos and Dr chuan took time to explain to me and my husband why another retrieval was a good idea. We did another retrieval back to back with much more success and got 5 PGS normal embryos. I had to wait 6 months post myomectomy to do a transfer and with covid was more. When I was finally ready to do a transfer My first transfer failed and was a chemical pregnancy but Dr chuan really encouraged us and changed my protocol and felt hope that we would be pregnant even when I was losing hope and down and second transfer with single embryo was successful and I’m currently Pregnant in my second trimester. I feel Dr chuan was invested in my Success and I trusted her every step of the way and it paid off. She was never too busy for me and always made me and my husband feel she would do whatever it took within her capacity to get us a baby. I absolutely love Dr Chuan and as a doctor myself was so impressed with her skill, her bedside manner and her knowledge. She gets the best recommendation from Me
What's one piece of advice would you give a prospective patient of Sandy Chuan at San Diego Fertility Center?
Trust her! She knows what she is doing and she wants her patients to succeed.
During treatment, were you treated like a number or a human with Sandy Chuan at San Diego Fertility Center?
She has an amazing bedside manner and takes the necessary time to listen to needs of patients. One of the best bedside manners I have ever experienced in all physician patient encounters I have seen
Describe the protocols Sandy Chuan used in your cycles at San Diego Fertility Center and their degree of success.
When my first transfer was a chemical I felt very sad and I didn’t expect it to fail since was a pgs normal embryo and I had a hysteroscopy before and uterine cavity looked ok. Dr chuan gave me option to Do receptiva test only cause she said due to my fibroids I may have andenomyosis or endometriosis and also did ERA. My receptiva was normal and ERA mildly Prereceptive. She ultimately felt the first transfer failed due to embryo. Next transfer she changed my protocol to Lupron and It was successful. She never gave up even when I wanted to.
Describe your experience with your nurse at San Diego Fertility Center. (Assigned nurse: Jenn Hoffman )
Jenn was very responsive which was really nice. I’m a very type A person and going through Ivf you lose a lot of control so it was really nice to have jenn to respond to my needs quickly and ease the anxiety
Describe your experience with San Diego Fertility Center.
Strengths are friendly staff, really nice facility makes you feel VIP, draw their own labs for hormone checks and pregnancy tests, doctors are all professional and nice. Surgery center is downstairs from the clinic so very convenient
Describe the costs associated with your care under Sandy Chuan at San Diego Fertility Center.
I did 2 egg retrieval’s back to back which worked out to be about $28k in that cost included a transfer. My second transfer was $4200 around there. Also had a hysteroscopy for $2500. The medications for stimulation were expensive and added an extra $7k to total costs. But to me was all worth it.
Describe Sandy Chuan's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at San Diego Fertility Center.
Dr chuan felt strongly about just doing a elective single embryo transfer as we didn’t want twins due to the stress of my job and we had PGS normal embryos. After first transfer failed I asked her if we should do 2 embryos instead as this would increase my chances and she suggested doing one this time since I had a lot of embryos and if this didn’t work then we can do 2! So glad I listened to her cause now I’m pregnant with one embryo and twins would have been very stressful for me and my husband
10
Doctor
Sandy Chuan
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
San Diego Fertility Center
San Diego - Del Mar Main
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
LGBTQ+
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Successful
NPS
10
NPS
10
Age 33 - 34
1 IUI
Black or African-American
Income $50K - $99K
Only Doc Seen
Donor Sperm
LGBTQ+
Strongly Recommends
Strongly Recommends
Successful
During our consult she [Dr. Sandy Chuan] was warm and shared stories of past experiences and was very easy to relate too. She was informative without speaking too technical...Very professional and knowledgeable...She went with the best program for me, not immediately to IVF...I was initially told to try IUI first as I've never tried to conceive. I had a HSG performed along with genetic testing to make it easier to find a sperm donor who wouldn't share a genetic abnormality. I had donor sperm shipped to main facility and it was ready for use for insemination. I did one normal unassisted cycle but ovulated prematurely. For my next cycle I used Clomid to increase the odds of healthy follicles. After the second cycle I had a positive pregnancy result.
I had a HSG performed [at San Diego Fertility Center] along with genetic testing to make it easier to find a sperm donor who wouldn't share a genetic abnormality. I had donor sperm shipped to main facility and it was ready for use for insemination. I did one normal unassisted cycle but ovulated prematurely...After the second cycle I had a positive pregnancy result...Both [nurses] were very supportive and remembered our names when we came into the office.... For my HSG it was between $100-175. I had my lab work done for free. For my first cycle it was $700, it was cancelled before insemination. For the next cycle it was $250 and was fully completed. I paid $80 for the Clomid and trigger shot, as it was partially covered by insurance. I also paid for genetic testing of my blood which was $250.00.
How was your experience with Sandy Chuan at San Diego Fertility Center?
Very professional and knowledgeable. The staff in her office was the best. Her NP, Monica, and the other assistants, both Jenns included made me and my spouse feel very welcomed. I would recommend her to anyone who is trying to conceive. She went with the best program for me, not immediately to IVF.
What's one piece of advice would you give a prospective patient of Sandy Chuan at San Diego Fertility Center?
Be patient of any setbacks and stay positive! She has your best interest at heart.
During treatment, were you treated like a number or a human with Sandy Chuan at San Diego Fertility Center?
During our consult she was warm and shared stories of past experiences and was very easy to relate too. She was informative without speaking too technical
Describe the protocols Sandy Chuan used in your cycles at San Diego Fertility Center and their degree of success.
I was initially told to try IUI first as I've never tried to conceive. I had a HSG performed along with genetic testing to make it easier to find a sperm donor who wouldn't share a genetic abnormality. I had donor sperm shipped to main facility and it was ready for use for insemination. I did one normal unassisted cycle but ovulated prematurely. For my next cycle I used Clomid to increase the odds of healthy follicles. After the second cycle I had a positive pregnancy result.
Describe your experience with your nurse at San Diego Fertility Center. (Assigned nurse: Monica (NP) and Jenn Hoffman)
Both were very supportive and remembered our names when we came into the office. Their focus was the same as ours and I felt they genuinely cared.
Describe your experience with San Diego Fertility Center.
Easy location to find, clean and new building. Weakness is that is closed the weekends so you have to travel to another office for appointments. There is also no financial counseling on site. Other than those couple of things, the office is big and has an ample amount of rooms to see its patients. The waiting room is well set up as well.
Describe the costs associated with your care under Sandy Chuan at San Diego Fertility Center.
I paid out of pocket for my expenses. For my HSG it was between $100-175. I had my lab work done for free. For my first cycle it was $700, it was cancelled before insemination. For the next cycle it was $250 and was fully completed. I paid $80 for the Clomid and trigger shot, as it was partially covered by insurance. I also paid for genetic testing of my blood which was $250.00.
10
Doctor
Sandy Chuan
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
San Diego Fertility Center
Temecula
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2019 - 2020, Successful
NPS
10
NPS
10
Age 36 - 37
2 IVF
Diminished Ovarian Reserve
Uterine Fibroids
Middle Eastern
Income $200K - $499K
Nurse or HC Services
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Chuan was wonderful to work with from the moment we met her. She is very personable, warm, and has a great bedside manner, but is also very good at providing the realistic facts of the situation. She didn't sugarcoat our chances of success, but was able to set realistic expectations with us. With each appointment, she took the time to answer all of our questions and make sure we understood next steps...clearly explained our options to us from the first visit. She set realistic expectations - discussing the changes of success, specific to my diagnosis and age group. She was genuine at each visit, and always caring, supportive, and enthusiastic. I would not hesitate to recommend her to anyone.
All the nursing and support staff were amazing [at San Diego Fertility Center] - though we were assigned a primary care coordinator, when she went on maternity leave, everyone that helped cover was very helpful. They were quick to respond to emails or phone messages regarding any questions I had. Jenn even went above and beyond to mail us the gender of our baby upon our request, and make it a special package for us to open. Prior to proceeding with our first cycle for egg retrieval, we had a spontaneous pregnancy. When we reported this, everyone on staff was so happy and supportive. Unfortunately we experienced a miscarriage, but were able to move forward with successful treatments.
How was your experience with Sandy Chuan at San Diego Fertility Center?
Dr. Chuan clearly explained our options to us from the first visit. She set realistic expectations - discussing the changes of success, specific to my diagnosis and age group. She was genuine at each visit, and always caring, supportive, and enthusiastic. I would not hesitate to recommend her to anyone.
What's one piece of advice would you give a prospective patient of Sandy Chuan at San Diego Fertility Center?
Trust the process and ask any questions you may have.
During treatment, were you treated like a number or a human with Sandy Chuan at San Diego Fertility Center?
Dr. Chuan was wonderful to work with from the moment we met her. She is very personable, warm, and has a great bedside manner, but is also very good at providing the realistic facts of the situation. She didn't sugarcoat our chances of success, but was able to set realistic expectations with us. With each appointment, she took the time to answer all of our questions and make sure we understood next steps. Additionally, her support staff was amazing. The amount of information can be overwhelming, but they were so organized and able to help us stay on top of everything we needed to do.
Describe the protocols Sandy Chuan used in your cycles at San Diego Fertility Center and their degree of success.
Stimulation protocols for egg retrieval included Menopur and Gonal-F, with increased doses of Menopur as we got closer to egg retrieval. We used cetrotide for ~5 days, and then Ovidrel (preferred to Pregnyl by insurance) to stimulate ovulation. With both cycles, follicles grew as expected, though a little slower the second time around. Each time I had ~8 follicles available. We retrieved 6 on cycle one, resulting in 4 embryos, of which 2 were good quality after PGS. The second cycle was even more successful than expected, retrieving 7 eggs, 4 embryos making it to the blastocyst stage, and all 4 with positive PGS results.
Describe your experience with your nurse at San Diego Fertility Center. (Assigned nurse: Shannon Martinelli; Jenn Hoffman)
All the nursing and support staff were amazing - though we were assigned a primary care coordinator, when she went on maternity leave, everyone that helped cover was very helpful. They were quick to respond to emails or phone messages regarding any questions I had. Jenn even went above and beyond to mail us the gender of our baby upon our request, and make it a special package for us to open. Prior to proceeding with our first cycle for egg retrieval, we had a spontaneous pregnancy. When we reported this, everyone on staff was so happy and supportive. Unfortunately we experienced a miscarriage, but were able to move forward with successful treatments.
Describe your experience with San Diego Fertility Center.
This clinic is wonderful at being organized and breaking everything down simply to prevent you from feeling overwhelmed. It was always easy to schedule an appointment. All the staff were great to work with and had great bedside manner. Special shout out to Laura Dunn who helped us navigate through insurance and billing. Everything seemed to go very smoothly for us; SDFC staff work very well together as a team. I especially like their approach of discussing cases between the various reproductive endocrinologists to get the best results for their patients. I have some friends that received care through other clinics, which they did not recommend I use due to issues with not feeling cared for, heard, and questionable billing practices.
Describe the costs associated with your care under Sandy Chuan at San Diego Fertility Center.
Prepaid cash price for 2 egg retrievals (with PGS for 8 embryos) and one embryo transfer: $31,556 Total out of pocket cost was lower due to services covered by insurance
10
Doctor
Sandy Chuan
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
San Diego Fertility Center
San Diego - Del Mar Main
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2018 - 2020, Successful
NPS
10
NPS
10
Age 36 - 38
3 Embryo Freezing
Diminished Ovarian Reserve
Endometriosis
European
Income $50K - $99K
Sales Representative
Only Doc Seen
IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
We did 3 egg retrieval cycles [with Dr. Sandy Chuan] following standard protocol as I understood it. I also had a polyp removed before my 1st embryo transfer. Dr. Chuan has a high standard of the markers she wants to see through each cycle. I trusted that any decisions she made had my best intentions in mind...Our appointments with Dr. Chuan were always full of positive energy. I could tell she really cared and wanted to help us...was knowledgeable and caring. I felt that we were in the best hands possible. We had a lot of decisions along the way and she was great at communicating all sides of the story so we could make the right decision for us. We never felt rushed or pushed.
[San Diego Fertility Center is] Clean, professional, everything you would want it to be. Great staff, prompt on appointments. Surgery center is great too. Had positive experiences at all my procedures. Great communication from embryology team...We did 3 egg retrieval cycles following standard protocol as I understood it. I also had a polyp removed before my 1st embryo transfer...They [nurses] were all amazing. I felt like this process was as important to them as it was to us.
How was your experience with Sandy Chuan at San Diego Fertility Center?
Dr. Chuan was knowledgeable and caring. I felt that we were in the best hands possible. We had a lot of decisions along the way and she was great at communicating all sides of the story so we could make the right decision for us. We never felt rushed or pushed.
What's one piece of advice would you give a prospective patient of Sandy Chuan at San Diego Fertility Center?
This is the doctor you want on your fertility journey. She's simply the best!
During treatment, were you treated like a number or a human with Sandy Chuan at San Diego Fertility Center?
Our appointments with Dr. Chuan were always full of positive energy. I could tell she really cared and wanted to help us.
Describe the protocols Sandy Chuan used in your cycles at San Diego Fertility Center and their degree of success.
We did 3 egg retrieval cycles following standard protocol as I understood it. I also had a polyp removed before my 1st embryo transfer. Dr. Chuan has a high standard of the markers she wants to see through each cycle. I trusted that any decisions she made had my best intentions in mind.
Describe your experience with your nurse at San Diego Fertility Center. (Assigned nurse: Jenn Hoffman and Monica Torres)
They were all amazing. I felt like this process was as important to them as it was to us.
Describe your experience with San Diego Fertility Center.
Clean, professional, everything you would want it to be. Great staff, prompt on appointments. Surgery center is great too. Had positive experiences at all my procedures. Great communication from embryology team.
Describe the costs associated with your care under Sandy Chuan at San Diego Fertility Center.
I don't recall the specific numbers. It is an investment but you are investing with the best team.
Describe Sandy Chuan's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at San Diego Fertility Center.
She preferred to start with 1 unless we wanted more. We agreed with her. With our limited amount of embryos, we wanted to be frugal with using a lot at once.
10
Doctor
Sandy Chuan
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
San Diego Fertility Center
Temecula
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2019, Successful
NPS
10
NPS
10
Age 21 - 24
Male Factor
European
Income $100K - $199K
Only Doc Seen
IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
She [Dr. Sandy Chaun] always remembered our story, our names, and was incredibly comforting and empathetic after our first IVF baby was stillborn. She always had hope for us...We loved every chance we got to see and interact with Dr. Chuan. She was so empathetic, comforting, and calm with myself and my husband regarding our diagnosis and treatment (including the loss of our first daughter when she was stillborn). I loved her informative and truthful but compassionate manner. I highly recommend her & the entire clinic whenever anyone asks!
I loved my entire experience at SDFC. They are great at being open and honest, great communicators, compassionate, and helpful along a tough journey for any hopeful parents-to-be. I think they are wonderful in every area I came accross - from in office appts to surgery center...Jenn [nurse] was just as incredible as Dr. Chuan and always made me feel important and cared for. I would be so sad when she wasn't in office!
How was your experience with Sandy Chuan at San Diego Fertility Center?
We loved every chance we got to see and interact with Dr. Chuan. She was so empathetic, comforting, and calm with myself and my husband regarding our diagnosis and treatment (including the loss of our first daughter when she was stillborn). I loved her informative and truthful but compassionate manner. I highly recommend her & the entire clinic whenever anyone asks!
What's one piece of advice would you give a prospective patient of Sandy Chuan at San Diego Fertility Center?
To be understanding that she has a lot of patients who need her time, but that her assistant and office are wonderful as she is.
During treatment, were you treated like a number or a human with Sandy Chuan at San Diego Fertility Center?
She always remembered our story, our names, and was incredibly comforting and empathetic after our first IVF baby was stillborn. She always had hope for us.
Describe the protocols Sandy Chuan used in your cycles at San Diego Fertility Center and their degree of success.
We had 4 embryo transfers and out of all 4, three resulted in a pregnancy.
Describe your experience with your nurse at San Diego Fertility Center. (Assigned nurse: Jenn Hoffman)
Jenn was just as incredible as Dr. Chuan and always made me feel important and cared for. I would be so sad when she wasn't in office!
Describe your experience with San Diego Fertility Center.
I loved my entire experience at SDFC. They are great at being open and honest, great communicators, compassionate, and helpful along a tough journey for any hopeful parents-to-be. I think they are wonderful in every area I came accross - from in office appts to surgery center.
Describe the costs associated with your care under Sandy Chuan at San Diego Fertility Center.
I believe my cost for a "success guarantee" cycle was $17,000.
10
Doctor
Sandy Chuan
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
San Diego Fertility Center
Temecula
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unknown Success
NPS
10
NPS
10
Age 29 - 30
2 IVF
Endometriosis
Recurrent Pregnancy Loss
Income $100K - $199K
Entrepreneur
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
She [Dr. Chaun] is compassionate, happy, trustworthy, honest, sweet, and very caring. My husband and I felt 100% comfortable with her being our Fertility Specialist and very happy we chose her as our Dr...always lightens up the room when she walks in. She has a calming sense to her. You can tell she made sure to throughly go through my chart to make sure we tested for anything and everything possible to try to figure out my infertility problems. I am currently pregnant with my second single embryo transfer and praying everything works out this time around. I couldn’t thank Dr.Chuan and Jenn Hoffman enough for all their help along the way.
Whether I was in there for my egg retrieval, Transfers, or my D&C, they [staff at San Diego Fertility Center] were always so sweet and made sure I was comfortable and had everything I needed. The whole staff at San Diego Fertility Center in Del Mar have been nothing short of amazing to us. We have no complaints whatsoever...Anytime I had a question while at home, Jenn [nurse] was easy to reach. Jenn also went out of her way to make sure I had exactly what I needed when I was miscarrying. Dr.Chuan always lightens up the room when she walks in. She has a calming sense to her. You can tell she made sure to throughly go through my chart to make sure we tested for anything and everything possible to try to figure out my infertility problems. I am currently pregnant with my second single embryo transfer and praying everything works out this time around. I couldn’t thank Dr.Chuan and Jenn Hoffman enough for all their help along the
How was your experience with Sandy Chuan at San Diego Fertility Center?
Dr.Chuan is hands down an amazing Dr. She is compassionate, happy, trustworthy, honest, sweet, and very caring. My husband and I felt 100% comfortable with her being our Fertility Specialist and very happy we chose her as our Dr.
What's one piece of advice would you give a prospective patient of Sandy Chuan at San Diego Fertility Center?
This process may not be as easy as you think. Things may not go the way you had planned. Along the way, there’s stuff/issues you may find out about yourself and your body that you weren’t prepared for. Try to go in with an open mind and trust the process and trust the path Dr.Chuan takes you down. She has learned your body and she’s the best person to get you to your goal of having a baby.
During treatment, were you treated like a number or a human with Sandy Chuan at San Diego Fertility Center?
Dr.Chuan and Jenn Hoffman have been amazing with us. They both always were comforting and sincere every time I saw them. They always were upfront and honest with every question I had, even if it wasn’t what I wanted to hear. They both always went above and beyond to make my husband and I feel comfortable with the not always so comfortable process of IVF. Anytime I had a question while at home, Jenn was easy to reach. Jenn also went out of her way to make sure I had exactly what I needed when I was miscarrying. Dr.Chuan always lightens up the room when she walks in. She has a calming sense to her. You can tell she made sure to throughly go through my chart to make sure we tested for anything and everything possible to try to figure out my infertility problems. I am currently pregnant with my second single embryo transfer and praying everything works out this time around. I couldn’t thank Dr.Chuan and Jenn Hoffman enough for all their help along the way.
Describe your experience with your nurse at San Diego Fertility Center. (Assigned nurse: Jenn Hoffman )
Jenn Hoffman made our IVF journey as comforting as possible. She is always easy to reach and ready for any questions we have. Jenn is compassionate and truly cares about how I’m doing, how I’m feeling, and making sure I always have what I need. Jenn stuck by my side when I found out I was miscarrying on our first IVF cycle. My husband couldn’t go into the clinic, because of covid, so it was comforting having Jenn by my side. Im very excited that I am being promoted to the OB but I can honestly say that I will miss seeing Jenn and Dr.Chuan along the rest of our pregnancy journey. I couldn’t thank them enough!
Describe your experience with San Diego Fertility Center.
The front office is amazing. The girls up front are always so sweet and accommodating. They always answer the phones when I call to ask questions or when I need to make appointments. The staff downstairs in the clinic area are wonderful as well. Whether I was in there for my egg retrieval, Transfers, or my D&C, they were always so sweet and made sure I was comfortable and had everything I needed. The whole staff at San Diego Fertility Center in Del Mar have been nothing short of amazing to us. We have no complaints whatsoever and are very happy with the experience we’ve had with them the last 2 years. Thank you SDFC!
10
Doctor
Sandy Chuan
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
San Diego Fertility Center
San Diego - Del Mar Main
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2020, Successful
NPS
10
NPS
10
Age 39 - 43
6 IVF
6 Embryo Freezing
Donor Eggs
Diminished Ovarian Reserve
Poor Egg Quality
European
Income $200K - $499K
Sales Representative
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr Chuan is very personable and friendly. She communicates well and make you feel like a friend. She takes her time to explain everything to you. She would take additional calls when I needed to speak with her about things. I love everything about her!...She was great at explaining to you risks vs benefits of multiple embryo transfer...would greet you with a hug a s was so personable.
Overall our experience was great [at San Diego Fertility Centerr]. Pricing was always worked out for us. The few hiccups we had with communication were always addressed quickly and that only happened when some of my nurses changed for a short time. Otherwise I love this clinic!...Jenn was AMAZING and so helpful to me all the time! She still is :) I couldn’t ask for a better nurse than Jenn!!...Dr Chuan is very personable and friendly. She communicates well and make you feel like a friend. She takes her time to explain everything to you. She would take additional calls when I needed to speak with her about things. I love everything about her!
How was your experience with Sandy Chuan at San Diego Fertility Center?
Dr Chuan is very personable and friendly. She communicates well and make you feel like a friend. She takes her time to explain everything to you. She would take additional calls when I needed to speak with her about things. I love everything about her!
What's one piece of advice would you give a prospective patient of Sandy Chuan at San Diego Fertility Center?
Trust her!
During treatment, were you treated like a number or a human with Sandy Chuan at San Diego Fertility Center?
Dr Chuan was my favorite! And her staff. They were always so warm and helpful. Dr Chuan would greet you with a hug a s was so personable.
Describe your experience with your nurse at San Diego Fertility Center. (Assigned nurse: Jennifer Hoffman)
Jenn was AMAZING and so helpful to me all the time! She still is :) I couldn’t ask for a better nurse than Jenn!!
Describe your experience with San Diego Fertility Center.
Overall our experience was great. Pricing was always worked out for us. The few hiccups we had with communication were always addressed quickly and that only happened when some of my nurses changed for a short time. Otherwise I love this clinic!
Describe the costs associated with your care under Sandy Chuan at San Diego Fertility Center.
We probably spent a total of almost 100k
Describe Sandy Chuan's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at San Diego Fertility Center.
She was great at explaining to you risks vs benefits of multiple embryo transfer.
10
Doctor
Sandy Chuan
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
San Diego Fertility Center
San Diego - Del Mar Main
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5