Verified
This patient has provided documentation of treatment at this clinic.
2021 - 2022, Unknown Success
Dr. Babcock is wonderful and patient at answering all of my questions...I've requested a few phone and video visits with her to review next steps and results and she was available and answered all of my questions patiently. I feel like I have an advocate while going through treatments...I also appreciate that she is optimistic..
I have had a lot of frustrations at this [NCFMC] clinic, particularly with the support staff. I sometimes feel like the communication is poor. For instance, I was told my first IUI would need to be delayed because they did not request my records from my outside clinic more than 2 weeks prior to my cycle start. The ball has been dropped a few times...First cycle of IUI was $13,900 excluding meds and genetic testing without ICSI.
How was your experience with Sara Babcock Gilbert at Northern California Fertility Medical Center?
I feel very fortunate to be a patient of Dr. Babcock. She is extremely patient and kind while still being straightforward. I appreciate her optimism at each visit and her candor in discussing next steps. I've requested a few phone and video visits with her to review next steps and results and she was available and answered all of my questions patiently. I feel like I have an advocate while going through treatments.
During treatment, were you treated like a number or a human with Sara Babcock Gilbert at Northern California Fertility Medical Center?
Dr. Babcock is wonderful and patient at answering all of my questions. I've requested a number of phone appointments and she is always very responsive and straightforward in answering my questions. I also appreciate that she is optimistic!
Describe the protocols Sara Babcock Gilbert used in your cycles at Northern California Fertility Medical Center and their degree of success.
I did IUI 4 times (one was more as a salvage after a cancelled IUI), 3 were with Clomid. I used Clomid 50mg each cycle and always responded. I had one chemical pregnancy and the other IUIs were not successful. I tried one cycle of IVF with injectable gonadatropins, but I had a very poor response to Gonal-F 225 and Menopur 75. This was unexpected with my AMH and AFC. The cycle was unfortunately cancelled.
Describe your experience with your nurse at Northern California Fertility Medical Center. (Assigned nurse: Susan Pearson, RN)
Susan, my nurse coordinator, is WONDERFUL. She is incredibly responsive and patient. Susan treats me with kindness and respect and I feel like she is my advocate.
Describe your experience with Northern California Fertility Medical Center.
I have had a lot of frustrations at this clinic, particularly with the support staff. I sometimes feel like the communication is poor. For instance, I was told my first IUI would need to be delayed because they did not request my records from my outside clinic more than 2 weeks prior to my cycle start. The ball has been dropped a few times. It's also hard to get in touch with someone in a timely manner when you are not an IVF patient which can be frustrating. The patient portal has a lot of drawbacks (i.e. you can't respond to a message or message your physician) but it's overall functional.
Describe the costs associated with your care under Sara Babcock Gilbert at Northern California Fertility Medical Center.
Things are on the expensive side- IUI is $550 and follicle ultrasounds prior to IUI are $425. Initial consult was $250 but I think the price has increased. First cycle of IUI was $13,900 excluding meds and genetic testing without ICSI.
What specific things went wrong at Northern California Fertility Medical Center?
- Failed to call in prescriptions to pharmacy
- Lost paperwork
- Failed to send your chart to another clinic
Describe the specific things that went wrong at Northern California Fertility Medical Center.
When I was a new patient at this clinic, I signed a record release for my prior labs/workup from my clinic in a different city. I was not given instructions/follow up after my initial consult and just told to call on cycle day 1. When I called, no one had requested records and I was told that they could not start me on Clomid because they did not have the appropriate labs. Needless to say I was extremely upset and had to escalate the situation to a managerial level. I was told this was due to staff shortages and new trainees. I also have had prescriptions not sent to my pharmacy when I was told they were being sent over, resulting in calls/messages. Things just sometimes require more effort than I feel they should.