Rated 6.8
Strongly recommend: 54%Neutral: 7%Don't recommend: 39%6.8
54% strongly recommend
16 reviews
Humanity
8
8
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
8.5
8.5
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
6.3
6.3
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

Responsiveness
7.6
Good
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
S. Illinois U.
Residency
Duke
Fellowship
U. of Pennsylvania

How Doctor Communicates

doctor, nurse available by email
doctor, nurse available by directline
doctor, nurse available by directline
not available by personal cell phone
not available by personal cell phone
Sarah Keller works at

Washington University School of Medicine
Rated 8.8
Strongly recommend: 74%Neutral: 17%Don't recommend: 10%8.8

At 2 offices

St. Louis - Central West End
4444 Forest Park Avenue
St. Louis, MO 63108
314-286-2400
St. Louis - Missouri Baptist Med Center
3023 N. Ballas Road
St. Louis, MO 63131
314-286-2400
Explore Clinic

5 patient reviews filtered by:

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Verified

This patient has provided documentation of treatment at this clinic.

2020, Unknown Success
NPS
0
NPS
1
Age 33
1 Embryo Freezing
European
Nurse or HC Services
IUI With Other Docs
Doesn't Recommend
Doesn't Recommend
Success w/ Doc Too early to know
There is no denying she is an experienced clinician, so if respect and thoughtfulness aren't part of your criteria for a physician, by all means, visit Dr. Sarah Keller. Personally, I will be going elsewhere... Her contempt for my concerns, and indeed, my intellectual capacity in general, was palpable...he preemptively made choices for me on my consent form, warned me not to let the big words on the form "scare" me, and declined to explain technical aspects of the procedure
[Washington University School of Medicine] Strengths: Experienced clinicians Mostly follow ACOG and ASRM guidelines Kind nursing staff Weaknesses: Poor patient communication Lengthy waiting times NB: This is a training facility. If you don't want fellows experimenting on you in order to bolster their professional portfolios, be sure to say so. And no, you don't get a discount for allowing a less experienced doctor to do your treatment.
How was your experience with Sarah Keller at Washington University School of Medicine?
Dr. Keller is a condescending bully. Her contempt for my concerns, and indeed, my intellectual capacity in general, was palpable. Before my procedure, she tried to prescribe me a medication without any explanation. When I inquired further, I was told the medication (which had significant side effects like nausea and syncope) was not necessary after all. On the day of the procedure, she preemptively made choices for me on my consent form, warned me not to let the big words on the form "scare" me, and declined to explain technical aspects of the procedure (oocyte retrieval). There is no denying she is an experienced clinician, so if respect and thoughtfulness aren't part of your criteria for a physician, by all means, visit Dr. Sarah Keller. Personally, I will be going elsewhere.
What's one piece of advice would you give a prospective patient of Sarah Keller at Washington University School of Medicine?
Be prepared to ask specific questions, since she will not volunteer information or attempt to educate her patient.
During treatment, were you treated like a number or a human with Sarah Keller at Washington University School of Medicine?
Dr. Keller is a condescending bully. She treated my husband and me as if we were mewling idiots; for example, she admonished me not to let the big words on the consent form--whose CHOICES she had ALREADY filled out PRIOR to consulting me--"scare" me.
Describe your experience with the nursing staff at Washington University School of Medicine.
The nursing staff in general is very nice, although one gets the impression that they are overworked and underpaid--much like nurses everywhere. It is clear they have to do a great deal of communicating on behalf of the physicians, who are nearly impossible to reach (which is by design, make no mistake).
Describe your experience with Washington University School of Medicine.
Strengths: Experienced clinicians Mostly follow ACOG and ASRM guidelines Kind nursing staff Weaknesses: Poor patient communication Lengthy waiting times NB: This is a training facility. If you don't want fellows experimenting on you in order to bolster their professional portfolios, be sure to say so. And no, you don't get a discount for allowing a less experienced doctor to do your treatment.
What specific things went wrong at Washington University School of Medicine?
  • Failed to inform you of changes in protocol
  • Lost results
0
Doctor
Sarah Keller
NPS
Humanity
1 of 5
Communication
1 of 5
Frequency Seen
1 of 5
Trustworthiness
1 of 5
Compassion
1 of 5
Explained risks
4 of 5
1
Clinic
Washington University School of Medicine
St. Louis - Central West End
NPS
Operations
3 of 5
Scheduling
3 of 5
Billing Department
2 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
3 of 5
Educational Resources
4 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2019, Unsuccessful
NPS
2
NPS
2
Age 34 - 36
3 IUI
Endometriosis
Unexplained
European
Income $100K - $199K
Nurse or HC Services
Doesn't Recommend
Doesn't Recommend
Unsuccessful
After my 3rd iui all she [Dr. Sarah Keller] said she could offer was ivf that was around 16,000. We cannot afford it...so we gave up on a sibling for our son...It was just like ivf was my only choice. I had a small amount of endo on my laparoscopy with hsg showed blockage on one tube then and 2 hsg test showed normal tubes. Uterine biopsy was neg...Clomid 100mg with time sex. Femara treatments with iui and without. One hsg shot...
Iui was around 380 and went up to 580 [at Washington University School of Medicine]. Ivf was around 16,000 to 25,000 I was told...Cost high...Nurse and doctor nice...U feel like a number and they are just rotating u through the door and taking ur money...I would have the nurse or resident do my iui and they did not always have answers to my questions...During our last iui, after they sent my husband sperm to the lab we waited over 2hr to get my iui. I felt like they just wanted more and more money. Then they increased the iui cost. After my 3rd iui all she said she could offer was ivf that was around 16,000. We cannot afford it...so we gave up on a sibling for our son.
How was your experience with Sarah Keller at Washington University School of Medicine?
The clinic needed to run smoother, dont forget about your patients. Offer a second opinion at no cost would be great or if they brought in another doctors opinion. I felt like I was up a creek with no paddle. It was just like ivf was my only choice. I had a small amount of endo on my laparoscopy with hsg showed blockage on one tube then and 2 hsg test showed normal tubes. Uterine biopsy was neg. I am at a loss and our marriage has suffered due to money.
What's one piece of advice would you give a prospective patient of Sarah Keller at Washington University School of Medicine?
Get straight answers to your whys.
During treatment, were you treated like a number or a human with Sarah Keller at Washington University School of Medicine?
During our last iui, after they sent my husband sperm to the lab we waited over 2hr to get my iui. I felt like they just wanted more and more money. Then they increased the iui cost. After my 3rd iui all she said she could offer was ivf that was around 16,000. We cannot afford it...so we gave up on a sibling for our son.
Describe the protocols Sarah Keller used in your cycles at Washington University School of Medicine and their degree of success.
Clomid 100mg with time sex. Femara treatments with iui and without. One hsg shot
Describe your experience with the nursing staff at Washington University School of Medicine.
Waiting waiting
Describe your experience with Washington University School of Medicine.
Cost high Nurse and doctor nice U feel like a number and they are just rotating u through the door and taking ur money. I would have the nurse or resident do my iui and they did not always have answers to my questions.
Describe the costs associated with your care under Sarah Keller at Washington University School of Medicine.
Iui was around 380 and went up to 580. Ivf was around 16,000 to 25,000 I was told
2
Doctor
Sarah Keller
NPS
Humanity
2 of 5
Communication
3 of 5
Frequency Seen
2 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
3 of 5
Adaptability
3 of 5
2
Clinic
Washington University School of Medicine
St. Louis - Missouri Baptist Med Center
NPS
Operations
2 of 5
Scheduling
3 of 5
Billing Department
1 of 5
Nursing Staff
2 of 5
Clinic Atmosphere
3 of 5
Educational Resources
4 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2018, Unknown Success
NPS
4
NPS
10
Age 31 - 34
3 IUI
1 IVF
Recurrent Pregnancy Loss
Unexplained
European
Income $100K - $199K
Nurse or HC Services
Doesn't Recommend
Strongly Recommends
Success w/ Doc Too early to know
Dr. Keller is very knowledgeable and an expert in her field. I've never felt she has pushed us into spending more money than we absolutely have to.... She never rushes us out of the office and takes the time to answer all questions thoroughly. She often seems flustered or nervous... In 2016 I did 3 clomid IUIs without trigger shot.... I was disappointed that no Ultrasound or hCG blood levels were obtained during any of the cycles.
The volume of patients and staff allows them [Washington U School of Medicine] to be open every day of the week so you never have to delay your IUI until the Monday after your Friday surge.... Once a week all of the doctors in the practice meet to discuss all of their patients.... The line to check in can get long some days but once checked in blood draws and Ultrasounds are done quickly.
How was your experience with Sarah Keller at Washington University School of Medicine?
Dr. Keller is very knowledgeable and an expert in her field. I've never felt she has pushed us into spending more money than we absolutely have to. She has not recommended PGS testing for our second IVF cycle, citing that it does not improve birth rates. She never rushes us out of the office and takes the time to answer all questions thoroughly. She often seems flustered or nervous and for that reason I would recommend other doctors in this practice over her.
What's one piece of advice would you give a prospective patient of Sarah Keller at Washington University School of Medicine?
Do your research. Ask questions. Tell her what's bothering you. Trust her plan of care.
During treatment, were you treated like a number or a human with Sarah Keller at Washington University School of Medicine?
The staff and Dr. Keller all seem invested in a positive outcome for us. When I came in with suspected miscarriage everyone was very somber and supportive. It seemed like they were disappointed along with us.
Describe the protocols Sarah Keller used in your cycles at Washington University School of Medicine and their degree of success.
In 2016 I did 3 clomid IUIs without trigger shot. None were successful and I was disappointed that no Ultrasound or hCG blood levels were obtained during any of the cycles. I didn't see Dr. Keller at all during this time and really felt like nobody cared if they were successful or not. Cycle 1 IVF was better. I do not have ovulatory dysfunction so Keller recommend an agonist protocol for my first IVF cycle. In retrospect I responded quickly to the medications, maybe too quickly because we got 10 eggs and only 2 5-day embryos. Our fresh transfer resulted in a chemical pregnancy and our FET resulted in a miscarriage at 7 weeks. Dr. Keller said that a quick stimulation can result in poorer egg quality. For cycle two she is doing a long antagonist which will hopefully allow slower development of my follicles and give better egg quality.
Describe your experience with your nurse at Washington University School of Medicine. (Assigned nurse: Amy)
Amy is very knowledgeable and professional. She is prompt to call with results and communicates effectively with Dr. Keller and her patients. She's not particularly friendly but I trust her.
Describe your experience with Washington University School of Medicine.
In my opinion this is the only place to go for fertility treatment in the St. Louis area. The volume of patients and staff allows them to be open every day of the week so you never have to delay your IUI until the Monday after your Friday surge. They also have their own embryology lab and the ability to do your egg retrieval on Sundays if that's when your follicles are ready. Once a week all of the doctors in the practice meet to discuss all of their patients. This means you don't have just one doctor, you have six physicians collaborating on YOUR plan. Also they have the entire Barnes Jewish Hospital complex and doctors at their disposal. This means that for example if you have endometriosis that requires surgery, they can refer you to someone in their system who can perform your surgery. Because they share that same computer systems, all the physicians are on the same page about your care. Weaknesses include: lack of privacy when checking in; the woman checking me in always asks if I want to pay my bill before I've ever received a bill in the mail; the Ultrasound techs are not friendly.
Describe your experience with your monitoring appointments at Washington University School of Medicine.
The line to check in can get long some days but once checked in blood draws and Ultrasounds are done quickly.
Describe the costs associated with your care under Sarah Keller at Washington University School of Medicine.
I think IUIs were around $350 each plus the copay for Clomid. For one egg retrieval/IVF with ICSI, a frozen transfer and fresh transfer we paid almost $13k and my insurance covered $4k.
Describe Sarah Keller's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Washington University School of Medicine.
Dr. Keller was open to both single and double embryo transfer for us. We elected single transfer to avoid a twin or triplet pregnancy.
4
Doctor
Sarah Keller
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
4 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
5 of 5
10
Clinic
Washington University School of Medicine
St. Louis - Central West End
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
2 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
3 of 5
Educational Resources
7 of 5
2016, Unsuccessful
NPS
5
NPS
5
Age 31
Diminished Ovarian Reserve
Other
Income $100K - $199K
Nurse or HC Services
1st of 3 Docs
Donor Eggs With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Dr. Keller was very nice & compassionate. I had a traumatic experience with her just because I was not expecting my only options would be egg donor or adoption...We did one round of clomid & I developed a cyst so we stopped it. She told me we could try clomid for another 6 months but it was very unlikely I would get pregnant on my own. I was not a candidate for IVF as my fsh was too high...
I did not have a lot of interaction with the [WU School of Medicine] nursing staff. Dr Keller called me most of the time. But whenever I did have to call the nursing staff, they were very responsive & prompt...The clinic is very kind & prompt with replies. I think they’re very straightforward with wanting to do IVF. They do not take a holistic approach at all so if this is important to you I would look somewhere else.
How was your experience with Sarah Keller at Washington University School of Medicine?
Dr. Keller was very nice & compassionate. I had a traumatic experience with her just because I was not expecting my only options would be egg donor or adoption. She also is very one track minded. I’ve had ulcerative colitis for years which she did not correlate to effecting my fertility which is mostly definitely has been the cause of my infertility. I would like to see her take a more holistic approach & study the causes of infertility more.
What's one piece of advice would you give a prospective patient of Sarah Keller at Washington University School of Medicine?
She’s very kind but very regimented.
During treatment, were you treated like a number or a human with Sarah Keller at Washington University School of Medicine?
Dr Keller was very kind & compassionate. She delivered hard news & was very gentle about it.
Describe the protocols Sarah Keller used in your cycles at Washington University School of Medicine and their degree of success.
We did one round of clomid & I developed a cyst so we stopped it. She told me we could try clomid for another 6 months but it was very unlikely I would get pregnant on my own. I was not a candidate for IVF as my fsh was too high so my only two options going forward was egg donor or adoption.
Describe your experience with the nursing staff at Washington University School of Medicine.
I did not have a lot of interaction with the nursing staff. Dr Keller called me most of the time. But whenever I did have to call the nursing staff, they were very responsive & prompt. I had no complaints regarding them.
Describe your experience with Washington University School of Medicine.
The clinic is very kind & prompt with replies. I think they’re very straightforward with wanting to do IVF. They do not take a holistic approach at all so if this is important to you I would look somewhere else.
Describe the costs associated with your care under Sarah Keller at Washington University School of Medicine.
I did not get to this part. My consultation fee was not too high.
Describe Sarah Keller's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Washington University School of Medicine.
Did not get this far.
5
Doctor
Sarah Keller
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
5 of 5
Trustworthiness
4 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
2 of 5
5
Clinic
Washington University School of Medicine
St. Louis - Central West End
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

Unsuccessful
NPS
6
NPS
9
3 IUI
1 IVF
1 Egg Freezing
Unexplained
Other
Income $50K - $99K
1st of 3 Docs
Doesn't Recommend
Strongly Recommends
Unsuccessful
The tone in the way that the staff [at Washington University in St. Louis Fertility] and Dr. Keller talked to me showed that they had true compassion....Dr. Keller successfully got me pregnant and was a compassionate Doctor. Her nursing staff was also great!
The tone in the way that the staff [at Washington University in St. Louis Fertility] and Dr. Keller talked to me showed that they had true compassion....Dr. Keller successfully got me pregnant and was a compassionate Doctor. Her nursing staff was also great!
How was your experience with Sarah Keller at Washington University School of Medicine?
Dr. Keller successfully got me pregnant and was a compassionate Doctor. Her nursing staff was also great!
What's one piece of advice would you give a prospective patient of Sarah Keller at Washington University School of Medicine?
Utilize the patient portal, that is the fastest way to get a response
During treatment, were you treated like a number or a human with Sarah Keller at Washington University School of Medicine?
The tone in the way that the staff and dr. Keller talked to me showed that they had true compassion.
6
Doctor
Sarah Keller
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
9
Clinic
Washington University School of Medicine
St. Louis - Central West End
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5