How was your experience with Scott Edwards at Penn Fertility Care?
He is very nice and kind. The clinic is very busy and I felt like a number. We always felt overwhelmed and needed more direction and guidance after leaving this office. It was stressful. Thanks
What's one piece of advice would you give a prospective patient of Scott Edwards at Penn Fertility Care?
Make sure you ask lots of questions and feel comfortable that your doctor will be overseeing your case. You need to trust your doctor, whoever you choose, for this overwhelming process.
During treatment, were you treated like a number or a human with Scott Edwards at Penn Fertility Care?
The clinic is large and unorganized. It was a confusing start to an overwhelming process. The staff was nice, but I felt rushed in and out. They didn’t take much time to explain the process or plan. I felt the NP specifically was cold and quick to tell us things. They often weren’t thorough and I felt I needed to really watch my own treatment plan so things weren’t missed. I hated it
Describe the protocols Scott Edwards used in your cycles at Penn Fertility Care and their degree of success.
IUIs. First we did a natural IUI, the second time I requested I was on a medication so he dose Letroxol
Describe your experience with your nurse at Penn Fertility Care. (Assigned nurse: Erin)
The staff is overwhelmed with too many patients to honestly spend the time needed on each individual so you feel like a person who is being thoroughly cared for
Describe your experience with Penn Fertility Care.
Terrible. We hated our experience with this group. They screwed up appointments for us, booked us at wrong offices, weren’t watching protocols closely. We felt like I was the only advocate for our treatment. The didn’t even call us back after bloodwork pre IUI!
Describe the costs associated with your care under Scott Edwards at Penn Fertility Care.
IUI procedure, meds, ovadril shot, Monoriting and consults (that you have to book if you ever want to speak or hear from your physician )
Describe Scott Edwards's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Penn Fertility Care.
We left the group before IVF
What specific things went wrong at Penn Fertility Care?
- Failed to call in prescriptions to pharmacy
- Lost paperwork
- Lost appointments
- Failed to call with results
- Failed to send your chart to another clinic
- Lost results
- Provided conflicting information
- Failed to convey critical information
Describe the specific things that went wrong at Penn Fertility Care.
Everything that could have gone wrong did. They booked us the wrong appointments, on the wrong dates. Another time at the wrong location. The finance team doesn’t answer questions, just tells you they will submit to insurance and see what they get back. The nurses would call back at 5 Pm or actually not at all! You will wait on hold a TON and be very stressed. We left, and requested our records to be transferred. This took 2 weeks, 6or more calls to the clinic and 3 calls to the office manager. They didn’t even send all our records. I was livid