Scott Edwards

Scott Edwards

Penn Fertility Care

Strongly recommend: 37%Neutral: 9%Don't recommend: 54%7.3
37% strongly recommend
8 reviews
Humanity
7.6
7.6
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
8.1
8.1
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
6.9
6.9
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

Responsiveness
1
Poor
Responsiveness

Scale is "poor, ok, good, excellent," and measures how responsive a care team was when patients needed to see or speak to them.

Education

Medical School
Yale
Residency
UCSD
Fellowship
U. of Pennsylvania

How Doctor Communicates

doctor, nurse available by email
doctor, nurse available by directline
doctor, nurse available by directline
not available by personal cell phone
not available by personal cell phone
Scott Edwards works at

Penn Fertility Care
Strongly recommend: 66%Neutral: 16%Don't recommend: 19%7.9

At 1 office

Philadelphia - Walnut St
800 Walnut St.
Philadelphia, PA 19107
800-789-7366
Explore Clinic

2 patient reviews filtered by:

6
0
Age 35
Treated 2019
Success w/ Doc No
2 IUI
1 Embryo Freezing
IVF
Male Factor
European
Income $200K - $499K
Sales Representative
1st of 2 Docs
Doesn't Recommend
Doesn't Recommend
We felt like I was the only advocate for our treatment [with Dr. Scott Edwards]...didn’t take much time to explain the process or plan... weren’t thorough and I felt I needed to really watch my own treatment plan so things weren’t missed...He is very nice and kind...We always felt overwhelmed and needed more direction and guidance after leaving...IUIs. First we did a natural IUI, the second time I requested I was on a medication so he dose Letroxol
The staff [at Penn Fertility Care] is overwhelmed with too many patients to honestly spend the time needed on each individual so you feel like a person who is being thoroughly cared for...Everything that could have gone wrong did. They booked us the wrong appointments, on the wrong dates. Another time at the wrong location. The finance team doesn’t answer questions, just tells you they will submit to insurance and see what they get back. The nurses would call back at 5 Pm or actually not at all! You will wait on hold a TON and be very stressed. We left, and requested our records to be transferred. This took 2 weeks, 6or more calls to the clinic and 3 calls to the office manager. They didn’t even send all our records. I was livid
How was your experience with Scott Edwards at Penn Fertility Care?
He is very nice and kind. The clinic is very busy and I felt like a number. We always felt overwhelmed and needed more direction and guidance after leaving this office. It was stressful. Thanks
What's one piece of advice would you give a prospective patient of Scott Edwards at Penn Fertility Care?
Make sure you ask lots of questions and feel comfortable that your doctor will be overseeing your case. You need to trust your doctor, whoever you choose, for this overwhelming process.
During treatment, were you treated like a number or a human with Scott Edwards at Penn Fertility Care?
The clinic is large and unorganized. It was a confusing start to an overwhelming process. The staff was nice, but I felt rushed in and out. They didn’t take much time to explain the process or plan. I felt the NP specifically was cold and quick to tell us things. They often weren’t thorough and I felt I needed to really watch my own treatment plan so things weren’t missed. I hated it
Describe the protocols Scott Edwards used in your cycles at Penn Fertility Care and their degree of success.
IUIs. First we did a natural IUI, the second time I requested I was on a medication so he dose Letroxol
Describe your experience with your nurse at Penn Fertility Care. (Assigned nurse: Erin)
The staff is overwhelmed with too many patients to honestly spend the time needed on each individual so you feel like a person who is being thoroughly cared for
Describe your experience with Penn Fertility Care.
Terrible. We hated our experience with this group. They screwed up appointments for us, booked us at wrong offices, weren’t watching protocols closely. We felt like I was the only advocate for our treatment. The didn’t even call us back after bloodwork pre IUI!
Describe the costs associated with your care under Scott Edwards at Penn Fertility Care.
IUI procedure, meds, ovadril shot, Monoriting and consults (that you have to book if you ever want to speak or hear from your physician )
Describe Scott Edwards's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Penn Fertility Care.
We left the group before IVF
What specific things went wrong at Penn Fertility Care?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Lost appointments
  • Failed to call with results
  • Failed to send your chart to another clinic
  • Lost results
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at Penn Fertility Care.
Everything that could have gone wrong did. They booked us the wrong appointments, on the wrong dates. Another time at the wrong location. The finance team doesn’t answer questions, just tells you they will submit to insurance and see what they get back. The nurses would call back at 5 Pm or actually not at all! You will wait on hold a TON and be very stressed. We left, and requested our records to be transferred. This took 2 weeks, 6or more calls to the clinic and 3 calls to the office manager. They didn’t even send all our records. I was livid
6
Doctor
Scott Edwards
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
0
Clinic
Penn Fertility Care
Philadelphia - Market
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
See full reviewHide full review
5
2
Age 32
Treated 2018
Success w/ Doc No
6 IUI
2 IVF
European
Income $200K - $499K
Operations
2nd of 2 Docs
Doesn't Recommend
Doesn't Recommend
Dr. Edwards was always warm and positive. He often ran late for his appointments but also took as much time as you needed with him once you were in the office with him. I appreciated his optimism and generally jolly demeanor....I liked working with Dr. Edwards up until our miscarriage. We went to an ultrasound with Dr. Edwards where he told us he pregnancy wasn't viable and without what even felt like 2 minutes to recover from that news he started to discuss options for miscarriage. It felt too soon and also his super positive happy demeanor felt very at odds with having to deliver bad news.
Penn Medicine has multiple locations which is nice and you can go to any of them. My primary location usually ran pretty well on schedule for blood work/ultrasound appointments in the morning when prepping for egg retrieval or IUI. The space was light and bright and always clean. The downsides are that many of their staff need to be trained with regard to compassion. The financial person was extremely condescending and really didn't seem like she understood how emotional the infertility experience can be.
How was your experience with Scott Edwards at Penn Fertility Care?
I liked working with Dr. Edwards up until our miscarriage. We went to an ultrasound with Dr. Edwards where he told us he pregnancy wasn't viable and without what even felt like 2 minutes to recover from that news he started to discuss options for miscarriage. It felt too soon and also his super positive happy demeanor felt very at odds with having to deliver bad news.
What's one piece of advice would you give a prospective patient of Scott Edwards at Penn Fertility Care?
Dr. Edwards is very much a cheerleader however we had to pursue asking a lot of questions and ask about options for what to change when we had multiple transfers with either no result or chemical pregnancy, he was find just keeping doing what we were doing without adjusting anything to help improve outcomes. Finally after we asked if there was anything that could be changed he brought up some other options.
During treatment, were you treated like a number or a human with Scott Edwards at Penn Fertility Care?
Dr. Edwards was always warm and positive. He often ran late for his appointments but also took as much time as you needed with him once you were in the office with him. I appreciated his optimism and generally jolly demeanor.
Describe the protocols Scott Edwards used in your cycles at Penn Fertility Care and their degree of success.
We did two double embryo transfers with Dr. Edwards. The first was just standard care but we had already had one negative result from a fresh transfer, high-grade embryo and one frozen high-grade embryo. The first double transfer results in nothing. After that, and much discussion, he decided to push the transfer date back by a day for the second double transfer. That resulted in an early miscarriage at around 7 weeks.
Describe your experience with Penn Fertility Care.
Penn Medicine has multiple locations which is nice and you can go to any of them. My primary location usually ran pretty well on schedule for blood work/ultrasound appointments in the morning when prepping for egg retrieval or IUI. The space was light and bright and always clean. The downsides are that many of their staff need to be trained with regard to compassion. The financial person was extremely condescending and really didn't seem like she understood how emotional the infertility experience can be. She didn't respond in a timely manner, didn't get an IUI request submitted on time causing us to have to cancel and generally wasn't very nice. Additionally, there as never any discussion of mental health, how I was feeling or any suggestion for counseling. I was lucky enough to already being care with a trusted provider but many people are not and that should have been discussed.
Describe the costs associated with your care under Scott Edwards at Penn Fertility Care.
We paid for both transfers out of pocket with Dr. Edwards, both were $2,500 each which we knew up front. As I mentioned in another section, I really was not impressed with the financial person whatsoever. She was cold and unprofessional, didn't follow through on some requests and talked to us like we were children.
Describe Scott Edwards's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Penn Fertility Care.
He was comfortable transferring two embryos after we had been through two transfers with no positive outcome.
5
Doctor
Scott Edwards
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
2
Clinic
Penn Fertility Care
Philadelphia - Walnut St
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
See full reviewHide full review