Rated 9.2
Strongly recommend: 65%Neutral: 29%Don't recommend: 6%9.2
65% strongly recommend
5 reviews
Humanity
9.1
9.1
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
9.7
9.7
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
6.7
6.7
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

Responsiveness
9
Excellent
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
Des Moines U.
Residency
Albany Med Ctr
Fellowship
U. of Illinois

How Doctor Communicates

nurse available by email
nurse available by directline
nurse available by directline
doctor available by personal cell phone
doctor available by personal cell phone
Scott Springer works at

Vios Fertility Institute
Rated 9.1
Strongly recommend: 75%Neutral: 21%Don't recommend: 4%9.1

At 2 offices

Crest Hill
2246 Weber Road
Crest Hill, IL 60403
815-725-4161
Geneva
351 Delnor Drive
Geneva, IL 60134
815-725-4161
Explore Clinic

5 patient reviews

2016, Unsuccessful
6
7
Age 27
2 IUI
1 IVF
Unexplained
Other
Income $50K - $99K
Teacher
2nd of 4 Docs
Doesn't Recommend
Neutral
Unsuccessful
He [Dr. Scott Springer] understood wanting to move forward with IVF after only 2 IUI procedures. When our first transfer failed we had a month to prep for our second. The second transfer resulted in a low hcg level. Other than repeat beta draws, nothing was needed further. Our third and final transfer with our final 2 embryos resulted in the same thing. low hcg level but higher than last time. repeat bloodwork until an ultrasound that showed something but no way to tell if it was an empty sac or just fluid. I chose to stop medications which was totally fine. After that ultrasound I never had anything else done except to check that levels were down. To them it wasn't anything major
Wait times [at Center for Reproductive Health] were hardly an issue. I was always able to get in within reasonable hours to accommodate over an hour drive as well as my working hours.... For IUI's we did clomid and the pregnyl trigger shot. IVF was routine birth control, injections etc. My first transfer we used progesterone injections and suppositories. the last two transfers we used strictly suppositories.
How was your experience with Scott Springer at Vios Fertility Institute?
At my first visit with Dr. Springer I felt very confident he would be able to help us. I was previously told I was polycystic and that worried me and he assured me in our first visit by doing an ultrasound to check. absolutely not polycystic. He understood wanting to move forward with IVF after only 2 IUI procedures. When our first transfer failed we had a month to prep for our second. The second transfer resulted in a low hcg level. Other than repeat beta draws, nothing was needed further. Our third and final transfer with our final 2 embryos resulted in the same thing. low hcg level but higher than last time. repeat bloodwork until an ultrasound that showed something but no way to tell if it was an empty sac or just fluid. I chose to stop medications which was totally fine. After that ultrasound I never had anything else done except to check that levels were down. To them it wasn't anything major
What's one piece of advice would you give a prospective patient of Scott Springer at Vios Fertility Institute?
Be open minded to all possibilities. Be an advocate for yourself .
During treatment, were you treated like a number or a human with Scott Springer at Vios Fertility Institute?
My experience was totally different than anyone I know of who's gone. When we used all embryos and needed to take a break there was just a "Call us when you're ready" never a check on how I was or explanation to why things happened the way they did. No further testing done beyond what was done prior to him. Only routine things were checked to make sure transfers were possible.
Describe the protocols Scott Springer used in your cycles at Vios Fertility Institute and their degree of success.
For IUI's we did clomid and the pregnyl trigger shot. IVF was routine birth control, injections etc. My first transfer we used progesterone injections and suppositories. the last two transfers we used strictly suppositories. Everything was just as I expected it as far as protocol from what friends have told me and what I was explained
Describe your experience with the nursing staff at Vios Fertility Institute.
Everyone was wonderful. Caring and compassionate from everyone
Describe your experience with Vios Fertility Institute.
I feel like if I had other options it would have been nice to discuss them. I feel like even though we had no diagnosis to why we weren't conceiving, then maybe more should have been done. We still haven't been able to conceive
Describe your experience with your monitoring appointments at Vios Fertility Institute.
Wait times were hardly an issue. I was always able to get in within reasonable hours to accommodate over an hour drive as well as my working hours.
Describe the costs associated with your care under Scott Springer at Vios Fertility Institute.
there were no issues
Describe Scott Springer's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Vios Fertility Institute.
Dr. Springer strongly felt one embryo was always fine. After two failed transfers, he felt it was okay and appropriate to transfer our last two, in hopes that it would work.
6
Doctor
Scott Springer
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
7
Clinic
Vios Fertility Institute
Crest Hill
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2020, Unsuccessful
10
10
Age 26 - 28
2 IUI
1 IVF
Anovulation
Endometriosis
PCOS
Prefer not to answer
Income $100K - $199K
Teacher
Only Doc Seen
Strongly Recommends
Strongly Recommends
Unsuccessful
Dr. Springer is an extremely personable and intelligent doctor. He is always willing to explain procedures and why he thinks they are worth performing. He has great bedside manner and really invested in me as a person. ... I went through several IUI’s and then was switched to IVF when my insurance was cancelled. Dr. Springer did an egg retrieval, but we were unsuccessful with two transfers. I will soon undergo an ERA and then will proceed with another egg retrieval.
The clinic [Center for Repro Health] is full of amazing staff members who treat you like a human and not simply a patient. They invest in your life and care for you. They answer questions and provide detailed plans. They work with your comfort zones and support you during your cycles. Everything is explained well and they welcome questions. ... I absolutely love the ultrasound tech Julie. She was such a support to me during my cycles.
How was your experience with Scott Springer at Vios Fertility Institute?
Dr. Springer is an extremely personable and intelligent doctor. He is always willing to explain procedures and why he thinks they are worth performing. He has great bedside manner and really invested in me as a person.
What's one piece of advice would you give a prospective patient of Scott Springer at Vios Fertility Institute?
Don’t be afraid to ask questions.
During treatment, were you treated like a number or a human with Scott Springer at Vios Fertility Institute?
Dr. Springer and his staff always took a personal interest in my life, my feelings, my emotions, and my worries.
Describe the protocols Scott Springer used in your cycles at Vios Fertility Institute and their degree of success.
I went through several IUI’s and then was switched to IVF when my insurance was cancelled. Dr. Springer did an egg retrieval, but we were unsuccessful with two transfers. I will soon undergo an ERA and then will proceed with another egg retrieval.
Describe your experience with your nurse at Vios Fertility Institute. (Assigned nurse: Connie)
Connie is the best nurse I have ever been to. She is loving and kind and cares deeply for her patients. She calls all the time to check up on me and to support me. She is extremely knowledgeable and will bend over backwards for her patients.
Describe your experience with Vios Fertility Institute.
The clinic is full of amazing staff members who treat you like a human and not simply a patient. They invest in your life and care for you. They answer questions and provide detailed plans. They work with your comfort zones and support you during your cycles. Everything is explained well and they welcome questions.
Describe your experience with your monitoring appointments at Vios Fertility Institute.
I absolutely love the ultrasound tech Julie. She was such a support to me during my cycles.
Describe the costs associated with your care under Scott Springer at Vios Fertility Institute.
I was mostly out of pocket since my infertility insurance was taken away. I believe out of pocket cycles are around 11 grand.
10
Doctor
Scott Springer
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Vios Fertility Institute
Crest Hill
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2019, Unknown Success
10
10
Age 27
2 IUI
1 IVF
Endometriosis
PCOS
European
Income $50K - $99K
Teacher
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
[Dr. Scott Springer] checked in with me and gave me individualized attention...is a kind and caring individual. He made me feel comfortable and explained in detail each step of the process. He would always make sure I understood next steps. He would make sure that I had a voice in my treatment plan. When my work wasn’t cooperative with the treatment plan, he went above and beyond to make sure it was doable for me...I did IUI twice with Dr. Springer and then moved to IVF. Still undergoing treatment. I would do injections each night for egg retrieval. And then progesterone shots for transfer.
I paid about 9 grand for transfer and testing [at Center for Reproductive Health]...Strengths: they are kind and compassionate people. They do everything they can to help you. They worked hard to get your plan right. Weaknesses: sometimes I was confused on payments and what I owed. It is a long process and sometimes I wasn’t sure financially what I owed each appointment...My dr and nurses cared for me. They checked in with me and gave me individualized attention.
How was your experience with Scott Springer at Vios Fertility Institute?
Dr. Springer is a kind and caring individual. He made me feel comfortable and explained in detail each step of the process. He would always make sure I understood next steps. He would make sure that I had a voice in my treatment plan. When my work wasn’t cooperative with the treatment plan, he went above and beyond to make sure it was doable for me.
What's one piece of advice would you give a prospective patient of Scott Springer at Vios Fertility Institute?
To come prepared to take notes.
During treatment, were you treated like a number or a human with Scott Springer at Vios Fertility Institute?
My dr and nurses cared for me. They checked in with me and gave me individualized attention.
Describe the protocols Scott Springer used in your cycles at Vios Fertility Institute and their degree of success.
I did IUI twice with Dr. Springer and then moved to IVF. Still undergoing treatment. I would do injections each night for egg retrieval. And then progesterone shots for transfer.
Describe your experience with your nurse at Vios Fertility Institute. (Assigned nurse: Connie)
I absolutely adore Connie. She was my saving grace through this process. She would hug me each time I visited and took really great care of me. Julie, my ultrasound tech was so funny and kind. I looked forward to seeing her every day.
Describe your experience with Vios Fertility Institute.
Strengths: they are kind and compassionate people. They do everything they can to help you. They worked hard to get your plan right. Weaknesses: sometimes I was confused on payments and what I owed. It is a long process and sometimes I wasn’t sure financially what I owed each appointment.
Describe the costs associated with your care under Scott Springer at Vios Fertility Institute.
I paid about 9 grand for transfer and testing
Describe Scott Springer's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Vios Fertility Institute.
My dr prefers single embryo transfer.
10
Doctor
Scott Springer
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Vios Fertility Institute
Geneva
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019, Successful
8
8
Age 31
1 IUI
2 IVF
Male Factor
European
Income $50K - $99K
Nurse or HC Services
1st of 3 Docs
Neutral
Neutral
Successful
Very caring and explained things very clearly. Could tell he cared about each patient and you weren’t just a number, but a human being. ... I basically just did my work up with Scott [Springer] but they still did my outside monitoring since I did ivf in a different state. But Scott recommended an additional ultrasound before my ERA that my other clinic did not and found out i ovulated through the estradiol so my era would have been pointless. He saved me money suggesting this.
Just went out of state to where I could be with the people I’m closest to through the tough times. ... No weaknesses at all. ... Great facility [Center for Repro Health]. Very relaxed there and not anxious ... Even though I ended up going elsewhere due to traveling and being with family, Scott and his staff still treated me as if I were their own and did outside monitoring for me and still showed to genuinely still care
How was your experience with Scott Springer at Vios Fertility Institute?
Very caring and explained things very clearly. Could tell he cared about each patient and you weren’t just a number, but a human being. If I were to have to do it all over again I would consider them.
What's one piece of advice would you give a prospective patient of Scott Springer at Vios Fertility Institute?
Just trust in everything he says. He’s been doing it a long time so is very knowledgeable
During treatment, were you treated like a number or a human with Scott Springer at Vios Fertility Institute?
Even though I ended up going elsewhere due to traveling and being with family, Scott and his staff still treated me as if I were their own and did outside monitoring for me and still showed to genuinely still care
Describe the protocols Scott Springer used in your cycles at Vios Fertility Institute and their degree of success.
I basically just did my work up with Scott but they still did my outside monitoring since I did ivf in a different state. But Scott recommended an additional ultrasound before my ERA that my other clinic did not and found out i ovulated through the estradiol so my era would have been pointless. He saved me money suggesting this.
Describe your experience with the nursing staff at Vios Fertility Institute.
VERY friendly!
Describe your experience with Vios Fertility Institute.
No weaknesses at all. Just went out of state to where I could be with the people I’m closest to through the tough times. I would recommend Scott springer. Great facility. Very relaxed there and not anxious
What specific things went wrong at Vios Fertility Institute?
  • Failed to call with results
8
Doctor
Scott Springer
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
Vios Fertility Institute
Geneva
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2017, Successful
10
10
Age 34 - 35
1 IVF
Tubal Blockage
Uterine Fibroids
Other
Income $50K - $99K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Doctor Springer was amazing. He was very compassionate. He explained everything in great detail and gave my hope for a family. Because of him I know have my beautiful daughter. I would highly recommend him to anyone seeking out fertility treatment....We decided on frozen embroyo transfer. We did two day 5 transfer. The first one resulted in a loss. The second one resulted in my beautiful baby girl....During my treatment [Center for Repro Health] here it felt like I was around family. With it being a smaller practice you felt warmth and compassion....
Every single person at this place [Center for Repro Health] is wonderful. I genuinely felt welcomed by everyone. They all seemed to care in the end goal of getting you your family. I would highly recommend them to anyone. The warmth and compassion I felt from the staff meant so much...During my treatment here it felt like I was around family. With it being a smaller practice you felt warmth and compassion....[Nurse] They were all wonderful.... [Monitoring Appointments] Very convenient...Doctor Springer was amazing. He was very compassionate. He explained everything in great detail and gave my hope for a family.
How was your experience with Scott Springer at Vios Fertility Institute?
Doctor Springer was amazing. He was very compassionate. He explained everything in great detail and gave my hope for a family. Because of him I know have my beautiful daughter. I would highly recommend him to anyone seeking out fertility treatment.
What's one piece of advice would you give a prospective patient of Scott Springer at Vios Fertility Institute?
Just continue being kind and companionate. It really helped with you being down to earth too.
During treatment, were you treated like a number or a human with Scott Springer at Vios Fertility Institute?
During my treatment here it felt like I was around family. With it being a smaller practice you felt warmth and compassion. When I graduated from them to my regular Obgyn it was bittersweet since I spent so much time there. I’m hoping to go back to them to try for a sibling for my miracle baby.
Describe the protocols Scott Springer used in your cycles at Vios Fertility Institute and their degree of success.
We decided on frozen embroyo transfer. We did two day 5 transfer. The first one resulted in a loss. The second one resulted in my beautiful baby girl.
Describe your experience with your nurse at Vios Fertility Institute. (Assigned nurse: Connie and Jennifer )
They were all wonderful.
Describe your experience with Vios Fertility Institute.
Every single person at this place is wonderful. I genuinely felt welcomed by everyone. They all seemed to care in the end goal of getting you your family. I would highly recommend them to anyone. The warmth and compassion I felt from the staff meant so much
Describe your experience with your monitoring appointments at Vios Fertility Institute.
Very convenient
Describe the costs associated with your care under Scott Springer at Vios Fertility Institute.
I can’t remember the exact cost but it was all worth it
10
Doctor
Scott Springer
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Vios Fertility Institute
Crest Hill
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources