Serena Dovey

Kindbody

Available Lines of Communication

Doctor, Nurse available by email
Doctor email
Nurse email
Nurse available by direct line
Direct line to nurse
Not available by cell phone
Not available by personal cell phone
Medical SchoolU. of Virginia
ResidencyHarvard
FellowshipU. of Pittsburgh
San Fran
1998 Market St
San Francisco, CA 94102
1-855-KND-BODY
On a scale from 0-10, how likely are you to recommend Serena Dovey to a friend?
Strongly recommend: 22%Neutral: 45%Don't recommend: 33%6.7
5 assessments
  • 22% Strongly recommend (9-10)
  • 45% Neutral (7-8)
  • 33% Don't recommend (0-6)
Humanity
Treated like a number
Treated like a human
8.4
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
Poor communication
Excellent communication
7.7
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
Rarely saw at appts.
Always saw at appts.
7.6
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

Responsiveness
Poor response time
Excellent response time
Poor
Responsiveness

Scale is "poor, ok, good, excellent," and measures how responsive a care team was when patients needed to see or speak to them.

5 assessments
7
Age
38
Treated
2018
Success with this Doc
No
Treatment
4 IUI, 3 IVF
Diagnosis
Male Factor, Unexplained
7
She [Dr. Serena Dovey] spent extra time talking after our treatment plan did not go as we had expected or hoped. She had a very caring bedside manner and seemed to have genuine interest in what was happening...She was very easy to talk to, never felt like we were being rushed. She explained things well. She was quick to understand our previous history and it always felt that whilst she had not treated us from the beginning of our infertility diagnosis, she had taken the time to become familiar with our medical history
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Age
38
Treated
2018
Success with this Doc
No
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
2nd of 3 Docs
Treatment
4 IUI, 3 IVF
Diagnosis
Male Factor, Unexplained
7
How was your experience with Serena Dovey at Advanced Reproductive Medicine (U of CO)?
She was very easy to talk to, never felt like we were being rushed. She explained things well. She was quick to understand our previous history and it always felt that whilst she had not treated us from the beginning of our infertility diagnosis, she had taken the time to become familiar with our medical history
What's one piece of advice would you give a prospective patient of Serena Dovey at Advanced Reproductive Medicine (U of CO)?
Don’t feel like any question is unimportant or trivial, she seems understanding.
During treatment, were you treated like a number or a human with Serena Dovey at Advanced Reproductive Medicine (U of CO)?
She spent extra time talking after our treatment plan did not go as we had expected or hoped. She had a very caring bedside manner and seemed to have genuine interest in what was happening.
Describe the protocols Serena Dovey used in your cycles at Advanced Reproductive Medicine (U of CO) and their degree of success.
We did an IUI procedure with Dr Dovey, we had issues with the sperm sample, the clinic was very proactive and had recommendations and protocols in place to use multiple samples.
Describe your experience with the nursing staff.
They returned all calls promptly and were very caring and understanding.
Describe your experience with Advanced Reproductive Medicine (U of CO).
They are a big clinic so the waiting room area is busy which I found a little intimidating. The front desk staff were always very helpful and friendly. They seem to have good systems in place and I like that they have a patient portal with an email system. I found this a quicker way to get questions answered through email communication.
7
Doctor
Serena Dovey
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
7
Clinic
Advanced Reproductive Medicine (U of CO)
Denver
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
Age
33
Treated
2017
Success with this Doc
Yes
Treatment
IUI
Diagnosis
PCOS
10
When I said I wanted to do IUI, she [Dr. Dovey] didn't question that. She accepted our choice and we made a plan...With my history with PCOS and clomid, she suggested we use letrazole and booster shots...She really reviewed our history before each visits. She obviously cares and gives us information in easy to digest ways. She explains it fully, and never rushes me during appointments. I feel very comfortable with her, and feel understood...She is a very kind lady, who really takes the time to fully explain all the details of my health issues, the IUI process, and everything in between. I never feel rushed with her. I am so thankful to feel understood and cared about.
+ Read more
Age
33
Treated
2017
Success with this Doc
Yes
Race
European, East Asian
Income
$0 - $49K
Occupation
Order & Number of Docs Seen
1st of 3 Docs
Treatment
IUI
Diagnosis
PCOS
10
How was your experience with Serena Dovey at Advanced Reproductive Medicine (U of CO)?
She really reviewed our history before each visits. She obviously cares and gives us information in easy to digest ways. She explains it fully, and never rushes me during appointments. I feel very comfortable with her, and feel understood.
During treatment, were you treated like a number or a human with Serena Dovey at Advanced Reproductive Medicine (U of CO)?
She is a very kind lady, who really takes the time to fully explain all the details of my health issues, the IUI process, and everything in between. I never feel rushed with her. I am so thankful to feel understood and cared about.
Describe the protocols Serena Dovey used in your cycles at Advanced Reproductive Medicine (U of CO) and their degree of success.
With my history with PCOS and clomid, she suggested we use letrazole and booster shots. Because we've done so many rounds of clomid without success, she is starting us at the middle dosage of letrazole. I am so glad to not feel like we're wasting a month of time on a lower dosage. When I said I wanted to do IUI, she didn't question that. She accepted our choice and we made a plan.
Describe your experience with the nursing staff.
It's a relatively small clinic, so I interact with most of the staff at each visit. They are kind and compassionate. they keep me chatting, which I find helpful during this stressful time.
Describe your experience with Advanced Reproductive Medicine (U of CO).
They are easy to work with. Clear in instructions. And straightforward.
Describe the costs associated with your care under Serena Dovey at Advanced Reproductive Medicine (U of CO).
We are paying cash, and they offer a 40% discount for cash patients. I appreciate that greatly!
10
Doctor
Serena Dovey
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Advanced Reproductive Medicine (U of CO)
Colorado Springs
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

7
Age
30 - 32
Treated
2015 - 2017
Success with this Doc
Yes
Treatment
9 IUI
Diagnosis
Anovulation, PCOS, Unexplained
7
She [Dr. Serena Dovey] was very helpful and understanding. Always answered all our questions, even if they seemed redundant. She listened to both my husband and I. Even if I saw Another doctor in the clinic, she would still follow up.... Dr Dovey listened to what we needed and was cautious with each treatment cycle.
+ Read more
Age
30 - 32
Treated
2015 - 2017
Success with this Doc
Yes
Race
Latino
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
3rd of 4 Docs
Treatment
9 IUI
Diagnosis
Anovulation, PCOS, Unexplained
7
How was your experience with Serena Dovey at Advanced Reproductive Medicine (U of CO)?
She was very helpful and understanding. Always answered all our questions, even if they seemed redundant. She listened to both my husband and I. Even if I saw Another doctor in the clinic, she would still follow up.
What's one piece of advice would you give a prospective patient of Serena Dovey at Advanced Reproductive Medicine (U of CO)?
Take your time and ask all the questions. Come with questions to each appointment.
During treatment, were you treated like a number or a human with Serena Dovey at Advanced Reproductive Medicine (U of CO)?
When we lost our pregnancy, they were very helpful and understanding of the process. They regularly checked on us.
Describe the protocols Serena Dovey used in your cycles at Advanced Reproductive Medicine (U of CO) and their degree of success.
Dr Dovey listened to what we needed and was cautious with each treatment cycle.
Describe your experience with the nursing staff.
They were always available and were encouraging after our loss. Going to get blood work every week, they would remember me and Ben encouraging.
Describe your experience with Advanced Reproductive Medicine (U of CO).
They were always able to get us in and answer any questions we had. Bring your questions with you to each appointment. Just like most doctors offices, the wait time is sometimes long. The nurses were very helpful and encouraging.
Describe the costs associated with your care under Serena Dovey at Advanced Reproductive Medicine (U of CO).
All diagnostics tests were covered by insurance including laporoscopy. IUI and meds were not covered so paid out of pocket.
Describe Serena Dovey's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Advanced Reproductive Medicine (U of CO).
We did not do IVF.
7
Doctor
Serena Dovey
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Advanced Reproductive Medicine (U of CO)
Colorado Springs
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
Verified

This patient has provided documentation of treatment at this clinic.

3
Age
35 - 37
Treated
2015 - 2017
Success with this Doc
Yes
Treatment
1 IVF, 1 Egg Freezing, Donor Eggs
Diagnosis
3
She [Dr. Serena Dovey] was very nice in general but overall not very good at managing the emotional state of me as a patient and didn’t communicate a lot or very well. She was not the Dr who completed my transfers and I usually left the few appointments I had with her uncertain of what the next steps were...Because it is affiliated with the university I feel like the clinic physicians are up to date on the latest recommendations which is very comforting.
+ Read more
Age
35 - 37
Treated
2015 - 2017
Success with this Doc
Yes
Race
European, Native American
Income
$200K - $499K
Occupation
Business Executive
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
1 IVF, 1 Egg Freezing, Donor Eggs
Diagnosis
3
How was your experience with Serena Dovey at Advanced Reproductive Medicine (U of CO)?
She was very nice in general but overall not very good at managing the emotional state of me as a patient and didn’t communicate a lot or very well. She was not the Dr who completed my transfers and I usually left the few appointments I had with her uncertain of what the next steps were.
What's one piece of advice would you give a prospective patient of Serena Dovey at Advanced Reproductive Medicine (U of CO)?
Do your research and be prepared for the staff to drop the ball so you can catch it before you end up with canceled and delayed cycles
During treatment, were you treated like a number or a human with Serena Dovey at Advanced Reproductive Medicine (U of CO)?
The staff were v eye warm and friendly while you are in the clinic, but the overall care management is very chaotic and several times details started to slip through the cracks until I questioned things
Describe your experience with the nursing staff.
They were very disorganized and I never really felt like they knew what was going on in my case
Describe your experience with Advanced Reproductive Medicine (U of CO).
Because it is affiliated with the university I feel like the clinic physicians are up to date on the latest recommendations which is very comforting. On the other hand, many of the organizational processes felt out of date and slipshod which was disconcerting.
Describe Serena Dovey's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Advanced Reproductive Medicine (U of CO).
My dr would only transfer a single embryo, there was absolutely zero room for negotiation on that point
What specific things went wrong at Advanced Reproductive Medicine (U of CO)?
  • Lost paperwork
  • Failed to call with results
  • Failed to inform you of changes in protocol
  • Lost results
  • Provided conflicting information
  • Failed to convey critical information
  • Failed to consider drug intolerance
  • Lost or damaged samples
  • Canceled a cycle due to clinic error
  • Scheduled the wrong procedure
3
Doctor
Serena Dovey
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
5
Clinic
Advanced Reproductive Medicine (U of CO)
Denver
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
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Ask this reviewer a question about their experience with Serena Dovey at Advanced Reproductive Medicine (U of CO).

Verified

This patient has provided documentation of treatment at this clinic.

6
Age
34 - 35
Treated
2014 - 2015
Success with this Doc
No
Treatment
4 IUI, Donor Sperm
Diagnosis
Male Factor, Unexplained
6
I like Dr. Dovey as a person. She communicated well, however I did not feel like our treatment was customized. I feel like it was simply the process they give to most patients looking to do an IUI.
+ Read more
Age
34 - 35
Treated
2014 - 2015
Success with this Doc
No
Race
European
Income
$100K - $199K
Occupation
Marketer or PR
Order & Number of Docs Seen
1st of 2 Docs
Treatment
4 IUI, Donor Sperm
Diagnosis
Male Factor, Unexplained
6
How was your experience with Serena Dovey at Advanced Reproductive Medicine (U of CO)?
I like Dr. Dovey as a person. She communicated well, however I did not feel like our treatment was customized. I feel like it was simply the process they give to most patients looking to do an IUI.
What's one piece of advice would you give a prospective patient of Serena Dovey at Advanced Reproductive Medicine (U of CO)?
As always, do your own research and feel comfortable asking questions and other options.
During treatment, were you treated like a number or a human with Serena Dovey at Advanced Reproductive Medicine (U of CO)?
I felt like our process started out well. However due to the clomid, my uterine lining was thin (6MM). I am obviously not the doctor, but from the research I read, that was too thin to support a pregnancy. I was told it was fine and to move forward with the IUI without estrogen.
Describe the protocols Serena Dovey used in your cycles at Advanced Reproductive Medicine (U of CO) and their degree of success.
Clomid with ovidrel then the IUI.
Describe your experience with your nurse at Advanced Reproductive Medicine (U of CO). (Assigned nurse: Deanna)
Deanna is great at communicating. She explained everything well.
Describe your experience with Advanced Reproductive Medicine (U of CO).
The clinic was a smaller office in the Stapleton neighborhood. It was easy to make appointments.
Describe the costs associated with your care under Serena Dovey at Advanced Reproductive Medicine (U of CO).
Again, our insurance does not cover anything fertility. We had to pay for everything out of pocket. Their costs were not too extreme.
6
Doctor
Serena Dovey
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
6
Clinic
Advanced Reproductive Medicine (U of CO)
Denver
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
Ask a Question

Ask this reviewer a question about their experience with Serena Dovey at Advanced Reproductive Medicine (U of CO).

Verified

This patient has provided documentation of treatment at this clinic.