Serene Srouji

Brigham & Women's Hospital

Available Lines of Communication

Doctor, Nurse available by emailDoctor, Nurse available by direct lineNot available by cell phone
Medical SchoolJohns Hopkins
ResidencyU. of Washington
FellowshipHarvard
Boston
75 Francis Street
Boston, MA 02115
(617) 732-4222
Foxborough
20 Patriot Place
Foxborough, MA 02035
(866) 378-9164
On a scale from 0-10, how likely are you to recommend Serene Srouji to a friend?
Strongly recommend: 57%Neutral: 11%Don't recommend: 32%7.8
7 assessments
  • 57% Strongly recommend (9-10)
  • 11% Neutral (7-8)
  • 32% Don't recommend (0-6)
Humanity
Treated like a number
Treated like a human
Communication
Poor communication
Excellent communication
Frequency Seen
Rarely saw at appts.
Always saw at appts.
Responsiveness
Poor response time
Excellent response time
On a scale from 0-10, how likely are you to recommend Brigham & Women's Hospital to a friend?
Strongly recommend: 70%Neutral: 22%Don't recommend: 8%8.8
73 assessments
  • 70% Strongly recommend (9-10)
  • 22% Neutral (7-8)
  • 8% Don't recommend (0-6)
7 assessments
3
Age
39 - 40
Treated
2017 - 2018
Success with this Doc
No
Treatment
1 IUI, 2 IVF
Diagnosis
Male Factor, Poor Egg Quality, Unexplained
3
I had a very mixed experience with Dr. Srouji. At times she seemed to be on our side, at others she almost seemed mad at us. I was probably not the typical patient-- I didn't go in assuming we would be doing IVF--and that seemed to frustrate her... One of my biggest complaints is that she really didn't address--or seem to understand--my underlying medical concerns--I have been dealing with PCOS/PMDD/general endocrine issues and rough periods my whole life and wasn't sure how medications would affect me
+ Read more
Age
39 - 40
Treated
2017 - 2018
Success with this Doc
No
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IUI, 2 IVF
Diagnosis
Male Factor, Poor Egg Quality, Unexplained
3
How was your experience with Serene Srouji at Brigham & Women's Hospital?
It is very important to understand upfront that the doctors work as a team at BWH, which means the doctor you see primarily and discuss your treatment with is NOT the one making decisions as you go through your cycle, and will most likely not be the one doing your egg retrieval, transfer, HSG testing, uterus mapping, etc. I did not realize this until after my second cycle, which would have explained so much if I had known. As such, it's kind of hard to rate any doctor on their medical decisions. I had a very mixed experience with Dr. Srouji. At times she seemed to be on our side, at others she almost seemed mad at us. I was probably not the typical patient-- I didn't go in assuming we would be doing IVF--and that seemed to frustrate her. At age 39 I was sort of clueless about the fertility process and just went because my regular doctor told me to "get checked out" after six months of trying to conceive. The assumption, however, was that you are there to sign up for IVF no matter what, and she seemed really confused about how to handle the fact that I didn't know if I was willing to go that far. She waffled on a few things-- at first she said male factor was such an issue nothing short of ICIS would work, then after my husband had a second test she said it was in the normal range and trying IUI first sounded like a great plan, then when the sperm count was low with the IUI she was almost angry with me and said the sperm count was always low and she only supported trying IUI because she knew I didn't want IVF. One of my biggest complaints is that she really didn't address--or seem to understand--my underlying medical concerns--I have been dealing with PCOS/PMDD/general endocrine issues and rough periods my whole life and wasn't sure how medications would affect me. I did have some REALLY bad side effects from both Clomid and the IVF meds that she neither warned me about, nor seemed to care about when I reported them. I think some mistakes were made during my second cycle but I will never know for sure because she abruptly dropped me as a patient. I don't know if it was Dr. Srouji's fault per se, but overall I would characterize working with BWH as traumatizing.
What's one piece of advice would you give a prospective patient of Serene Srouji at Brigham & Women's Hospital?
If you are not too interested in the details or any sort of individualized care, this might be a better experience (I felt that way at first until things started getting complicated and confusing and I seemed to have more questions the more I learned). It might also be better if you are an IVF veteran and already know the basics.
During treatment, were you treated like a number or a human with Serene Srouji at Brigham & Women's Hospital?
She did not take my individual medical history/concerns about side effects into account at all. She tried one protocol and then a more aggressive one and then pretty much gave up. The practice at BWH seems to have a real culture of not providing a lot of information, medical or process-wise. Dr. Srouji was always very late for appointments--at least 30-45 minutes--even first thing in the morning. I always felt very rushed when in appointments with her and always came out not sure of next steps and with more questions than when I went in.
Describe the protocols Serene Srouji used in your cycles at Brigham & Women's Hospital and their degree of success.
At 39 and 1/2, my AMH was 2.0 and FSH was something like 5.5, but my husband's sperm count and motility was low. So low, in fact, she said nothing short of ICIS would work (long story, but we did try IUI with Clomid first). My first IVF was lower dose antagonist (gonal-f, cetrotide, HCG trigger). Afterward she said my egg maturity rate (6/11) and my estrogen on trigger day (525) were much lower than she'd expect with my numbers so we had to go to an aggressive lupron microflare cycle (lupron, menapur, gonal-f, HCG trigger). My estrogen was MUCH higher (3260), and I had 14 follicles on trigger day, but only 8 eggs were retrieved and only one embryo was frozen on day 1. The embryo had to be frozen because my progesterone was extremely high during stimulation. She said I clearly have "an egg problem" but dropped me as a patient at the same time, so I don't have anymore information than that to work with going forward.
Describe your experience with your nurse at Brigham & Women's Hospital. (Assigned nurse: Holly)
The primary nurse who works with Dr. Srouji, Holly, is AWESOME. I just liked her style when giving results/instructions. She is upbeat but compassionate. My first interaction with her was when my genetic carrier testing came back positive for a fatal disease and she presented that perfectly. She also went WAY above and beyond to help us deal with CVS/Caremark, the most evil prescription drug plan provider imaginable. Unfortunately, some of the other nurses we dealt with when Holly was out were not as helpful at all. When I asked Barbara what happens after the cycle if I don't get pregnant (a medical question and a process question) she said, "we don't like to think about that" and wouldn't go any further. Nurse Marie told me they can't give patients all the information because "most people can't handle it." When I tried to get process information and was getting frustrated that she wouldn't provide it, she said, "I know you're upset because you always imagined you'd be a parent and now it might not happen..." um, no, I'm upset because you won't tell me what I have to do next. The other nurses I spoke with (Tricia and Amanda) seemed nice and helpful.
Describe your experience with Brigham & Women's Hospital.
I think most of the information is provided in my other responses. It's such a mixed bag. Really just don't expect a lot of information sharing-- you won't know why the doctors make the decisions they do and you won't get any process information ahead of time, even big picture stuff that seems like it can be reasonably estimated. If you want any sort individualized treatment I don't think this is the right place. Also, from my internet research it seems like I am far from the first patient they have dropped, so I think it's something you have to be prepared for (I was not). While some people are wonderful, others can be defensive, condescending, or even flat out insulting.
Describe your experience with your monitoring appointments at Brigham & Women's Hospital.
Monitoring is very early in the morning, and they seem to require more monitoring appointments per cycle than a lot of places. It's ok once you get used to it but at the beginning it was super stressful. Leave PLENTY of time in the morning for Boston traffic, parking, etc. The ultrasound and lab techs are very nice.
Describe the costs associated with your care under Serene Srouji at Brigham & Women's Hospital.
It's MA and I have BCBS, so I only paid 10% plus copays for medications (~$200).
Describe Serene Srouji's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Brigham & Women's Hospital.
BWH uses an algorithm to determine the number of embryos to transfer-- you can choose to have fewer transferred but not more than they recommend.
What specific things went wrong at Brigham & Women's Hospital?
  • Provided conflicting information
  • Failed to convey critical information
3
Doctor
Serene Srouji
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
3
Clinic
Brigham & Women's Hospital
Boston
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
34 - 36
Treated
2014 - 2016
Success with this Doc
Yes
Treatment
3 IVF
Diagnosis
PCOS
10
She [Dr Serene Srouji] did some out-of-the-box thinking regarding why our embryos weren't making it to day 5 despite the high number we had. After switching two day 3 transfer with assisted hatching, we had two successful cycles, the first ending in miscarriage due to chromosomal abnormality (we didn't do genetic testing) and the second resulting in my current pregnancy.
+ Read more
Age
34 - 36
Treated
2014 - 2016
Success with this Doc
Yes
Race
Ashkenazi Jewish
Income
$200K - $499K
Occupation
Consultant
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IVF
Diagnosis
PCOS
10
How was your experience with Serene Srouji at Brigham & Women's Hospital?
As noted earlier, Dr. Srouji was incredibly caring and dedicated to helping us achieve success. She called us to check in, tracked my response and made adjustments, and was a clear communicator through every step of the process. I am so thankful for her kind and supportive care. She did some out-of-the-box thinking regarding why our embryos weren't making it to day 5 despite the high number we had. After switching two day 3 transfer with assisted hatching, we had two successful cycles, the first ending in miscarriage due to chromosomal abnormality (we didn't do genetic testing) and the second resulting in my current pregnancy.
What's one piece of advice would you give a prospective patient of Serene Srouji at Brigham & Women's Hospital?
Ask lots of questions. It's an overwhelming process and she is there to help you make sure you have the information you need to move forward in the process. And call her nurse Sandy--she is amazing and was a great help to us as well.
During treatment, were you treated like a number or a human with Serene Srouji at Brigham & Women's Hospital?
Dr. Srouji was incredibly thoughtful and caring. She called after every result (positive and negative) to check in and see how we were doing. She always seemed to be very invested in our success and determining what adjustments needed to be made to improve the treatment after each cycle.
Describe the protocols Serene Srouji used in your cycles at Brigham & Women's Hospital and their degree of success.
We used ICSI because my husband had sperm morphology issues. My PCOS meant lots of eggs of not so great quality, so we switched to a Lupron protocol which helped. We also found that our embryos weren't converting from day 3 to 5 so we switched to day 3 transfer w assisted hatching.
Describe your experience with your nurse at Brigham & Women's Hospital. (Assigned nurse: Sandy Vance)
Sandy is Dr. Srouji's nurse and she is fabulous, but all the nurses in the practice were great. My husband and I called a lot with questions and they were always patient and informative.
Describe your experience with Brigham & Women's Hospital.
Most of the doctors and nurses were fabulous. Occasionally Dr. Srouji wasn't able to perform the retrieval or transfer and we would work with other doctors on those days. One in particular, Dr. Walsh, had a terrible bedside manner and I really disliked him, but everyone else was great.
Describe the costs associated with your care under Serene Srouji at Brigham & Women's Hospital.
Massachusetts has unbelievable coverage for fertility. We paid nothing out of pocket, maybe a total of $100 in copays for our insurance.
10
Doctor
Serene Srouji
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Brigham & Women's Hospital
Newton
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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8
Age
42 - 44
Treated
2013 - 2015
Success with this Doc
Yes
Treatment
1 IUI, 3 IVF, Donor Eggs
Diagnosis
Poor Egg Quality
8
I was happy to be working with Serene [Dr. Srouji] since she was part of the Brigham and Women's team and she also had other doctors that she could consult when she wanted to bounce something off another doctor. During our meetings she was present there for us to discuss our options. We went through 5 IVF cycles with her and the last 2 were donor egg. ... She is busy and you will see her for your appointments but most of your communication will be with the nurses. Also she is only in Foxboro once a week so it limited the times that she could make an appointment if you wanted to see her there verses Boston.
+ Read more
Age
42 - 44
Treated
2013 - 2015
Success with this Doc
Yes
Race
European, Ashkenazi Jewish
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IUI, 3 IVF, Donor Eggs
Diagnosis
Poor Egg Quality
8
How was your experience with Serene Srouji at Brigham & Women's Hospital?
I was happy to be working with Serene since she was part of the Brigham and Women's team and she also had other doctors that she could consult when she wanted to bounce something off another doctor. During our meetings she was present there for us to discuss our options. We went through 5 IVF cycles with her and the last 2 were donor egg. Our first donor cycle went terribly wrong and she had felt bad. Knowing this she wanted to lay out our options and went above and beyond if we opted to do a 5th cycle in which we did. She was very surprised by the results of our 1st donor cycle that being worse than my cycles. When we opted for the 5th and final try she even worked with us to secure a donor. The only thing that I wish is when we had a failure she was the one who reached out and not to hear it from the nurses. While we always met with her during our appointments we never spoke with her during the tests and results always came from the nurses. We would then meet with her but it was often a few weeks after we had received the news.
What's one piece of advice would you give a prospective patient of Serene Srouji at Brigham & Women's Hospital?
She is busy and you will see her for your appointments but most of your communication will be with the nurses. Also she is only in Foxboro once a week so it limited the times that she could make an appointment if you wanted to see her there verses Boston.
During treatment, were you treated like a number or a human with Serene Srouji at Brigham & Women's Hospital?
She would explain what options we had. I was older when we started and knew that it might not be easy but knew that she was there to help us start the family that we so badly wanted.
Describe your experience with the nursing staff.
This is the team that we had most of our communication with when we received test results along the way and would share with us what we needed to do in terms up changing dosage of medications I was taking.
Describe your experience with Brigham & Women's Hospital.
Brigham and Women's is a big clinic and you may not get the personal attention that you get from some of the smaller clinics. I liked the team of doctors there and also liked that they have options where you can see some of the doctors from the city in the suburbs and not have to drive into Boston all of the time. They are also some of the best doctors and I was happy to be getting help from them to start our family.
Describe your experience with your monitoring appointments at Brigham & Women's Hospital.
This process was so easy and they had time set aside in the morning where we could come in. Super easy and did not add stress to an already stressful process.
Describe the costs associated with your care under Serene Srouji at Brigham & Women's Hospital.
We are lucky to live in MA where fertility treatment is covered through our insurance so other than medication co-pays we did not have much in terms of costs for the IVF procedures. Our expenses came in with the egg donor process and that can be costly.
Describe Serene Srouji's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Brigham & Women's Hospital.
We did multiple embryo transfers since I was older and the quality of my eggs/embryos. She also tried icsi where they place a small pin hole in the embryo increasing the chances that it would take.
What specific things went wrong at Brigham & Women's Hospital?
  • Failed to call with results
8
Doctor
Serene Srouji
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Brigham & Women's Hospital
Foxborough
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
33 - 36
Treated
2014 - 2017
Success with this Doc
Yes
Treatment
1 IVF, Surrogacy
Diagnosis
10
Dr. Srouji created a very specific IVF plan based on my medical issues, and monitored me very carefully, explaining her decisions along the way. We did a very low dose of hormone stimulation with constant US and blood tests to check levels along the way. Our cycle was effective and produced several viable eggs for transfer...She is very busy so there were times that communication as slow, but I understand that just as I am given the time and effort, so are her other patients.
+ Read more
Age
33 - 36
Treated
2014 - 2017
Success with this Doc
Yes
Race
European, Ashkenazi Jewish
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF, Surrogacy
Diagnosis
10
How was your experience with Serene Srouji at Brigham & Women's Hospital?
Dr. Srouji was a caring, friendly doctor. She took the time to explain the surrogacy process and answer any questions that I had brought with me. She was genuinely excited by our success and wanted to be updated when our daughter was born. She is very busy so there were times that communication as slow, but I understand that just as I am given the time and effort, so are her other patients.
What's one piece of advice would you give a prospective patient of Serene Srouji at Brigham & Women's Hospital?
Be patient with the wait times in between appointments/phone calls. Brigham is a busy clinic!
During treatment, were you treated like a number or a human with Serene Srouji at Brigham & Women's Hospital?
Dr. Srouji knew my name and our case and took the time to review my medical history and cover all the details, and be in touch with my other doctors.
Describe the protocols Serene Srouji used in your cycles at Brigham & Women's Hospital and their degree of success.
Dr. Srouji created a very specific IVF plan based on my medical issues, and monitored me very carefully, explaining her decisions along the way. We did a very low dose of hormone stimulation with constant US and blood tests to check levels along the way. Our cycle was effective and produced several viable eggs for transfer.
Describe your experience with your nurse at Brigham & Women's Hospital. (Assigned nurse: Holly Hughes)
Most of our contact was via phone and email, only met once in person. They were very helpful, were quick to respond to emails and answer any questions that I had.
Describe your experience with Brigham & Women's Hospital.
A nice clinic to work with, tends to be busy as the BWH is a very large center.
Describe your experience with your monitoring appointments at Brigham & Women's Hospital.
I did all of my monitoring appointments at the local clinic, it was very convenient and wait times were minimal, staff was very helpful.
Describe the costs associated with your care under Serene Srouji at Brigham & Women's Hospital.
The total cost for the clinic and hormone meds for our GC was around $10,000
What specific things went wrong at Brigham & Women's Hospital?
  • Failed to call with results
10
Doctor
Serene Srouji
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Brigham & Women's Hospital
Boston
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
9
Age
35
Treated
2016
Success with this Doc
Yes
Treatment
1 IVF
Diagnosis
Male Factor
9
Overall, very good experience. She [Dr. Serene Srouji] came off as very smart, but also caring. She was honest with us about the success rates. Downsides were that we saw two other doctors for the retrieval and the implantation, and didn't see her again since we got pregnant on the first try...We did not have a good experience with [nurse[ Sandy. She often failed to return calls and provided us with conflicting information.
+ Read more
Age
35
Treated
2016
Success with this Doc
Yes
Race
Ashkenazi Jewish
Income
$200K - $499K
Occupation
Doctor
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
Male Factor
9
How was your experience with Serene Srouji at Brigham & Women's Hospital?
Overall, very good experience. She came off as very smart, but also caring. She was honest with us about the success rates. Downsides were that we saw two other doctors for the retrieval and the implantation, and didn't see her again since we got pregnant on the first try.
What's one piece of advice would you give a prospective patient of Serene Srouji at Brigham & Women's Hospital?
Come in with questions as it is often hard to think of them in the moment
During treatment, were you treated like a number or a human with Serene Srouji at Brigham & Women's Hospital?
During our two meetings, she spent a lot of time answering our questions. She also made a huge effort to do the pre-test procedures herself so she understood exactly what was going on
Describe your experience with your nurse at Brigham & Women's Hospital. (Assigned nurse: Sandy)
We did not have a good experience with Sandy. She often failed to return calls and provided us with conflicting information.
Describe your experience with Brigham & Women's Hospital.
All the physicians we interacted with were phenomenal, as were the nurses during the retrieval and implantation.
Describe the costs associated with your care under Serene Srouji at Brigham & Women's Hospital.
Very minimal because the procedure was covered in MA
Describe Serene Srouji's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Brigham & Women's Hospital.
Because they were day 3 transfers, they recommended putting in two embryos. They told us we had an 8% chance of twins... we had twins
What specific things went wrong at Brigham & Women's Hospital?
  • Failed to order appropriate test
  • Provided conflicting information
9
Doctor
Serene Srouji
Communication
Trustworthiness
Compassion
Explained risks
Frequency seen during appointments
10
Clinic
Brigham & Women's Hospital
Boston
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
6
Age
34 - 35
Treated
2009 - 2010
Success with this Doc
No
Treatment
5 IVF, Donor Eggs
Diagnosis
Recurrent Pregnancy Loss, Endometriosis, Poor Egg Quality, Uterine Fibroids, Unexplained
6
I felt that she really cared about my health and positive outcome. I feel like she didn't fully look over my medical records and procedures I had done before I went to see her.
+ Read more
Age
34 - 35
Treated
2009 - 2010
Success with this Doc
No
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1st of 2 Docs
Treatment
5 IVF, Donor Eggs
Diagnosis
Recurrent Pregnancy Loss, Endometriosis, Poor Egg Quality, Uterine Fibroids, Unexplained
6
How was your experience with Serene Srouji at Brigham & Women's Hospital?
I felt that she really cared about my health and positive outcome. I feel like she didn't fully look over my medical records and procedures I had done before I went to see her.
What's one piece of advice would you give a prospective patient of Serene Srouji at Brigham & Women's Hospital?
She's a great doctor and surgeon. I just feel that Boston IVF has a better lab.
During treatment, were you treated like a number or a human with Serene Srouji at Brigham & Women's Hospital?
I was very happy with the doctor and her nurse. They really cared and did everything they could to help me.
Describe your experience with your nurse at Brigham & Women's Hospital. (Assigned nurse: Barbara Appel)
She knew my number when I called and I enjoyed talking to her.
Describe your experience with your monitoring appointments at Brigham & Women's Hospital.
I wish they had it available all times of day but it was understandably only early in the morning.
What specific things went wrong at Brigham & Women's Hospital?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
  • Failed to order appropriate test
6
Doctor
Serene Srouji
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
7
Clinic
Brigham & Women's Hospital
Boston
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
31 - 34
Treated
2013 - 2016
Success with this Doc
Yes
Treatment
1 IVF
Diagnosis
Unexplained
10
Dr. Srouji and her staff [at Brigham and Women's] took their time when meeting or speaking with us. I felt that the team knew who we were....Expect her to be frank and thorough....The doctors seemed to be behind schedule (an hour or more) for appointments every time we were there...I was told the the results my genetic testing were in and clear, and to begin Clomid. A few days later, I received a call notifying me that the results of my genetic testing revealed I was a carrier for CF. (Conflicting information provided.)
+ Read more
Age
31 - 34
Treated
2013 - 2016
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Teacher
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
Unexplained
10
What's one piece of advice would you give a prospective patient of Serene Srouji at Brigham & Women's Hospital?
Expect her to be frank and thorough.
During treatment, were you treated like a number or a human with Serene Srouji at Brigham & Women's Hospital?
Dr. Srouji and her staff took their time when meeting or speaking with us. I felt that the team knew who we were.
Describe your experience with Brigham & Women's Hospital.
The doctors seemed to be behind schedule (an hour or more) for appointments every time we were there.
Describe your experience with your monitoring appointments at Brigham & Women's Hospital.
Morning monitoring was efficient. I never had any issues.
Describe the costs associated with your care under Serene Srouji at Brigham & Women's Hospital.
Medications were $3000; IVF cycle was about $12,000.
What specific things went wrong at Brigham & Women's Hospital?
  • Provided conflicting information
10
Doctor
Serene Srouji
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Brigham & Women's Hospital
Boston
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
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