Seth Katz

They succeed at what they do. As long as you have that kind of money it’s a good choice. I would have started my life as a new parent in debt and I don’t want that. I’m only 27. Maybe if I was older and established it would have worked out.

Strength- the head nurse seemed to be very involved. However the quotes provided were more than double for my medicine which is absurd because I was told I was prescribed less than a standard patient. One prescription was 10k, they quoted me around 3-5k total. As many patients as they see I don’t know how you could be so far off. I understand a quote is very much just that, a quote. But, this was very far off from the reality of what we ended up paying.

The wait time was long waiting for the nurse and bloodwork. Everything was fine. I would say be on time, ready to get bloodwork, ultrasound and have your questions ready also have your spouse if possible

The financial department is unorganized, rude, and not helpful. They often bill you incorrectly. The lab department is wonderful and caring but somewhat unorganized. The front office staff is kind and always smiling.

Dr. Katz and his team are phenomenal. The billing department however could use some major help. Just keep a close eye on what you are being charged for vs. What they bill your insurance for. You don't want to end up over paying and we all know this process can get costly.

When I arrived early am for egg retrieval staff on 1st floor check in were talking drinking coffee. I was the only patient in the room. I walked up to the window. So nervous I was shaking. Waiting for my husband to come be with me after giving sperm sample. They looked at me. No smile good morning or anything just turned back around and continued talking. They were about 4 ft from the glass window I was standing at. After making me feel so embarrassed just standing there for a good minute I realize there is a sign that says have a seat. I go sit down and what do you know. She grins at her coworkers, slides her rolling chair over to the window and opens the glass and says “name”? How unprofessional and childish. I was so hurt my this behavior. After retrieval dr Johnson left so fast they weren’t even able to get a dr to sign off for pain medicine. That should have been filled out already but it was included with several meds listed on one piece of paper and the pharmacy said they can’t do that ! We need a separate prescription for this ?! What are they thinking? So there’s that.

Over all the staff is made up of friendly people and If I remember right they have good success rates. I personally had issues with scheduling and a confusing diagnosis that were never explained. If you are considering going here . Make sure to do your own research and maybe get a second opinion. Dr . Katz contradicted himself on my diagnosis and said I did not have PCOS and the next visit said I did and no test were done in between so this was very confusing.

One of the clinics strengths is the nursing staff. They are very personable and great. It is also very convenient to have the lab right there in the building. This practice seems to be too busy for the staff they have. I felt that their finance team was pretty terrible to work with. Our insurance does not cover anything, so we had to have more interaction with their finance and billing team. We had to pay for our treatment all upfront. They were very easy to reach and would follow up quickly prior to paying but became harder to reach once we paid. Our IVF treatment made it to egg retrieval but not to embryo transfer. After speaking with their team I believe that some of it was related to their onsite IVF lab.

REACH is a very popular clinic in Charlotte and was used by several of my coworkers. Since it is such a large and bust clinic I really felt like just a number and that no one knew who I was. There are many doctors on staff and they operate with more of a team approach, which contributes to feeling like no one knows who you are. Each doctor varied widely in how much information they would give you in an appointment for monitoring.