[Dr. Seth Katz] He was very nice and professional but it seemed like he held back on additional information that he could have provided. After he told me everything he would have handled differently and expressed very vocally that he would be doing my next transfer...The medication and protocols used for me I would say the “standard” course of action for someone that doesn’t suffer from infertility, my husband does
[REACH clinic] Strength- the head nurse seemed to be very involved. However the quotes provided were more than double for my medicine which is absurd because I was told I was prescribed less than a standard patient...For checkups, egg retrevial, a transfer, and freezing two embryos we ended up paying a little over 20k...
How was your experience with Seth Katz at REACH?
He was very nice and professional but it seemed like he held back on additional information that he could have provided. After he told me everything he would have handled differently and expressed very vocally that he would be doing my next transfer. The person that did my transfer asked a lot of questions during it and it all seemed off.
What's one piece of advice would you give a prospective patient of Seth Katz at REACH?
Come with a lot of questions and do a lot of research on your own.
During treatment, were you treated like a number or a human with Seth Katz at REACH?
I felt like I was treated as a human because he answered any questions I had and spoke to me like a normal person. However, I felt like I had to pry at times to get answers which was aggravating because I didn’t always know the questions to ask. This was our first time undergoing IVF.
Describe the protocols Seth Katz used in your cycles at REACH and their degree of success.
The medication and protocols used for me I would say the “standard” course of action for someone that doesn’t suffer from infertility, my husband does. He mentioned knowing I could handle more after the first round, we would “up the meds” if I wanted to do a second retrieval so we could get more eggs. He said he didn’t know how my body would react but now that he does we would take that course of action next time. We never had to stop treatment during my time.
Describe your experience with the nursing staff at REACH.
I do not feel like they were organized. I feel like they took on to many cases at once almost. My husband had frozen sperm banked elsewhere and they forgot to tell me I needed to have it transferred on my own after I filled out all the necessary paperwork due to a screening not being complete at the time he banked. The only reason it was addressed was because I followed up with them to make sure they had it. I feel like that’s a huge “uh oh”, I was doing my egg retrieval in just a few days. If I remember correctly, it was three days prior.
Describe your experience with REACH.
Strength- the head nurse seemed to be very involved. However the quotes provided were more than double for my medicine which is absurd because I was told I was prescribed less than a standard patient. One prescription was 10k, they quoted me around 3-5k total. As many patients as they see I don’t know how you could be so far off. I understand a quote is very much just that, a quote. But, this was very far off from the reality of what we ended up paying.
Describe your experience with your monitoring appointments at REACH.
It was a pretty long line that would start at a minimum of 30 minutes prior to the clinic even opening.
Describe the costs associated with your care under Seth Katz at REACH.
For checkups, egg retrevial, a transfer, and freezing two embryos we ended up paying a little over 20k.
Describe Seth Katz's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at REACH.
Dr. Katz only wanted to do one because “they don’t really like doing more than one” and I had a high chance of getting pregnant so it wasn’t really an option. I have two frozen, one with a higher grade and one with a lower. That being the case he said he would transfer two next time if I wanted. I felt like I should have had more of an option with the first transfer.
What specific things went wrong at REACH?
- Lost paperwork
- Provided conflicting information
- Failed to convey critical information
Describe the specific things that went wrong at REACH.
My husbands Sperm was never transferred after they told me they were taking care of it. We had to sign the form for it to be released more than once because they lost it. All of this was right before my retrieval and was very stressful. I didn’t feel like I really mattered to the clinic. Just another number.