Seth Katz

REACH

Rated 8.4
Strongly recommend: 64%Neutral: 18%Don't recommend: 18%8.4
64% strongly recommend
30 reviews
Humanity
8.7
8.7
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
9.1
9.1
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
6.4
6.4
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

Responsiveness
7.3
OK
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
U. of North Carolina
Residency
U. of Arizona
Fellowship
UCSD

How Doctor Communicates

nurse available by email
nurse available by directline
nurse available by directline
not available by personal cell phone
not available by personal cell phone
Seth Katz works at

REACH
Rated 8
Strongly recommend: 51%Neutral: 27%Don't recommend: 22%8

At 2 offices

Charlotte
1524 East Morehead Street
Charlotte, NC 28207
888.551.0874
Cornelius
19475 Old Jetton Road
Cornelius, NC 28031
888-551-0874
Explore Clinic

6 patient reviews filtered by:

Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unknown Success
NPS
7
NPS
6
Age 30 - 31
4 Fertility Medications
Endometriosis
European
Income $50K - $99K
Teacher
Neutral
Doesn't Recommend
Success w/ Doc Too early to know
[Dr. Seth Katz] put me on OI for a few months and when that was unsuccessful, he identified my endometriosis which had gone unnoticed for a long time. He did my surgery. He was correct that I had endo and he was able to come up with a treatment plan. We looked into ivf and then the pandemic happened...He was straight to the point and didn’t give me the run around which I appreciated.
The clinic [REACH] was quick and efficient but busy often. It felt impersonal but I know they are the best around so I trusted them. I appreciated their effectiveness in treating me but wish they had been a little more warm and personal...Dr. Katz put me on OI for a few months and when that was unsuccessful, he identified my endometriosis which had gone unnoticed for a long time.
How was your experience with Seth Katz at REACH?
I felt he was very knowledgeable and could help me achieve my goals. He completed my surgery for me and I felt I was in good hands. He was straight to the point and didn’t give me the run around which I appreciated.
What's one piece of advice would you give a prospective patient of Seth Katz at REACH?
He gives a lot of information! Be prepared to receive it
Describe the protocols Seth Katz used in your cycles at REACH and their degree of success.
Dr. Katz put me on OI for a few months and when that was unsuccessful, he identified my endometriosis which had gone unnoticed for a long time. He did my surgery. He was correct that I had endo and he was able to come up with a treatment plan. We looked into ivf and then the pandemic happened.
Describe your experience with the nursing staff at REACH.
I felt they were impersonal
Describe your experience with REACH.
The clinic was quick and efficient but busy often. It felt impersonal but I know they are the best around so I trusted them. I appreciated their effectiveness in treating me but wish they had been a little more warm and personal.
Describe the costs associated with your care under Seth Katz at REACH.
I can’t remember
Describe Seth Katz's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at REACH.
None
7
Doctor
Seth Katz
NPS
Humanity
4 of 5
Communication
3 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
2 of 5
Explained risks
4 of 5
Adaptability
5 of 5
6
Clinic
REACH
Charlotte
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
3 of 5
Educational Resources
4 of 5
2020, Consult
NPS
8
NPS
9
Age 41
Male Factor
Other
Ashkenazi Jewish
Latinx
Income $100K - $199K
Neutral
Strongly Recommends
Success w/ Doc Too early to know
Dr Katz was very kind, we did an online consultation because of the coronavirus issue... He did explain eveyrthing that we wanted to know...was very nice, did explain everything that we wanted to know and all the options that we have. Now we have to do all the exams to see how is our health at...He seems to have a lot of knowledge abot fertility and he is a very kind doctor.
The costs [at REACH} seems to be the avarege. around 20.000 dolars with medication for embryo freezing, genetic test, labs...So far we just had one consultation, but Dr Katz was very prompt in answering our questions e explained the options that we have. Right now we have to do all the primerly tests and see where we at with our health. We are planning to do embryo freezing due to my age.
How was your experience with Seth Katz at REACH?
We just had one consultation with Dr Katz online last month. What I can say is that we was very nice, did explain everything that we wanted to know and all the options that we have. Now we have to do all the exams to see how is our health at.
What's one piece of advice would you give a prospective patient of Seth Katz at REACH?
He seems to have a lot of knowledge abot fertility and he is a very kind doctor.
During treatment, were you treated like a number or a human with Seth Katz at REACH?
Dr Katz was very kind, we did an online consultation because of the coronavirus issue... He did explain eveyrthing that we wanted to know.
Describe the protocols Seth Katz used in your cycles at REACH and their degree of success.
We didnt have any cycles yet due to corona virus.
Describe your experience with REACH.
So far we just had one consultation, but Dr Katz was very prompt in answering our questions e explained the options that we have. Right now we have to do all the primerly tests and see where we at with our health. We are planning to do embryo freezing due to my age.
Describe the costs associated with your care under Seth Katz at REACH.
The costs seems to be the avarege. around 20.000 dolars with medication for embryo freezing, genetic test, labs...
Describe Seth Katz's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at REACH.
The doctor mention that its up to us to decide what we would like to do, but first he need to check our health first.
What specific things went wrong at REACH?
  • Failed to order appropriate test
Describe the specific things that went wrong at REACH.
So far we have no complaints.
8
Doctor
Seth Katz
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
1 of 5
Compassion
4 of 5
Explained risks
2 of 5
9
Clinic
REACH
Charlotte
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
LGBTQ
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
NPS
8
NPS
7
Age 31
1 IVF
Donor Sperm
Poor Egg Quality
European
Nurse or HC Services
2nd of 2 Docs
3 IUI With Other Docs
1 IVF With Other Docs
LGBTQ
Neutral
Neutral
Success w/ Doc Too early to know
Dr. Katz treated me very well...very warm and understanding. He was very compassionate to the issues we had been having and our fears. We brought a long list of questions to our consult and he answered everyone without ever making us feel rushed. He also was very LGTBQ friendly...We went to Dr. Katz for our second IVF cycle after being diagnosed with poor egg quality and not liking our previous doctor.
The are terrible and communication and their financial department [at REACH] has no idea what they are doing. You have to look in to your own insurance coverage and investigate yourself or you will lose money. You must be a constant advocate for yourself...The team forgot that I was even supposed to start Ivf. So I ended up rushing to get meds last minute. They all were going on vacation during this time so while I struggled to get meds last minute and get meds approved I talked to a different nurse everyday and they never knew what was going on. That is one example. I would say they are starting to improve their communication. Now they always answer the phone but I have to be a real advocate for myself and really know h the plan to make sure mistakes don’t happen.
How was your experience with Seth Katz at REACH?
I found Dr.Katz to be very warm and understanding. He was very compassionate to the issues we had been having and our fears. We brought a long list of questions to our consult and he answered everyone without ever making us feel rushed. He also was very LGTBQ friendly.
What's one piece of advice would you give a prospective patient of Seth Katz at REACH?
Make the most of your time with him and don’t be afraid to ask to speak with him when you are having issues. He will fix whatever problem for you.
During treatment, were you treated like a number or a human with Seth Katz at REACH?
Dr. Katz treated me very well but sometimes the communication thru his practice was lacking which made me feel like a number
Describe the protocols Seth Katz used in your cycles at REACH and their degree of success.
We went to Dr. Katz for our second IVF cycle after being diagnosed with poor egg quality and not liking our previous doctor. He was wonderful and decided to do a very aggressive med protocol to try and get us as many eggs and possible. We didn’t do birth control like our previous cycle instead we did Lupron. We did gonal f, Omnitrope, low dose HCG, cetrotide and HCG trigger. We ended up with 15 eggs, 11mature, 9 fertilized, they all grew slow after that so we ended up with one day six and one day seven. We sent for pgs because we had no pgs normal our first retrieval. This time the day seven ended up being pgs normal. We transfer it in October! Dr. Katz felt the Omnitrope would be the big help with pgs results being improved so I am hoping that is what made the difference.
Describe your experience with the nursing staff at REACH.
The team forgot that I was even supposed to start Ivf. So I ended up rushing to get meds last minute. They all were going on vacation during this time so while I struggled to get meds last minute and get meds approved I talked to a different nurse everyday and they never knew what was going on. That is one example. I would say they are starting to improve their communication. Now they always answer the phone but I have to be a real advocate for myself and really know h the plan to make sure mistakes don’t happen.
Describe your experience with REACH.
The are terrible and communication and their financial department has no idea what they are doing. You have to look in to your own insurance coverage and investigate yourself or you will lose money. You must be a constant advocate for yourself
Describe your experience with your monitoring appointments at REACH.
Long wait times depending on when you arrive in the monitoring window of 7am to 830 am. Efficient once you are seen.
Describe the costs associated with your care under Seth Katz at REACH.
The cost ranged quite a bit because I had medical coverage.
Describe Seth Katz's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at REACH.
Dr. Katz was clear he would only transfer one embryo at a time.
What specific things went wrong at REACH?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Lost appointments
  • Failed to call with results
  • Failed to order appropriate test
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at REACH.
The financial nurse told me to pay out of pocket for my meds to avoid using up my 10,000 max lifetime insurance coverage. Turns out she was wrong and it didn’t go towards it at all. We lost thousands. The nursing team forgot about me multiple times so I had delay in starting cycles or torture to get the right meds.
8
Doctor
Seth Katz
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Adaptability
4 of 5
7
Clinic
REACH
Charlotte
NPS
Operations
2 of 5
Scheduling
4 of 5
Billing Department
1 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
2018 - 2019, Unsuccessful
NPS
8
NPS
9
Age 24 - 25
4 Fertility Medications
Anovulation
PCOS
Unexplained
Other
Income $0 - $49K
Neutral
Strongly Recommends
Unsuccessful
For the few times I did actually see Dr Katz he was very nice and didn't rush us when we were talking to him. He had a good bedside manner. Never made us feel bad. When our first round didn't cause successful ovulation he adjusted my meds...Don't expect to always see him for follicle scans...Katz was very personable and treated me like a patient and not a number
All the staff and nurses [at REACH] we met and talked to were very nice and patient and if we didn't understand something they'd always answer our questions....Advocate for yourself and make sure you understand your treatment cycle 100% if you not be sure to call and ask questions. Use the online portal, if something isn't working don't be afraid to ask to try something new
How was your experience with Seth Katz at REACH?
For the few times I did actually see Dr Katz he was very nice and didn't rush us when we were talking to him. He had a good bedside manner. Never made us feel bad. When our first round didn't cause successful ovulation he adjusted my meds.
What's one piece of advice would you give a prospective patient of Seth Katz at REACH?
Don't expect to always see him for follicle scans
During treatment, were you treated like a number or a human with Seth Katz at REACH?
I thought Katz was very personable and treated me like a patient and not a number
Describe the protocols Seth Katz used in your cycles at REACH and their degree of success.
We did Letrozole and ti the first round, after that we upped the Letrozole to 7.5 and added the Ovidrel trigger shots
Describe your experience with your nurse at REACH. (Assigned nurse: Selena )
All the staff and nurses we met and talked to were very nice and patient and if we didn't understand something they'd always answer our questions
Describe your experience with REACH.
He isn't always gonna be the doctor you see. Advocate for yourself and make sure you understand your treatment cycle 100% if you not be sure to call and ask questions. Use the online portal, if something isn't working don't be afraid to ask to try something new.
Describe the costs associated with your care under Seth Katz at REACH.
I don't honestly remember
Describe Seth Katz's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at REACH.
Didn't get that far
8
Doctor
Seth Katz
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
4 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
9
Clinic
REACH
Charlotte
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unknown Success
NPS
7
NPS
7
Age 36
PCOS
Uterine Fibroids
Black or African-American
Income $50K - $99K
2nd of 2 Docs
3 Fertility Medications With Other Docs
Neutral
Neutral
Success w/ Doc Too early to know
Dr. Katz was personable and positive. He was ready to answer all questions and layout our plan and made changes as we went. I was a little disappointed in the lack of follow up. After discovering I had a fibroid and removing it, I was unsure of next steps but had planned to start medication and never heard back from Dr. Katz.... After confirming my PCOS diagnosis, Dr. Katz started me on Metformin, got me prenatal vitamin samples, set up testing for my husband and saw something on an ultrasound so he set me up for an HSG. The HSG confirmed a fibroid in my uterus. He performed surgery to remove it and spoke of starting letrozole on my next cycle. He said that letrazole had better results for people than clomid.
They [REACH- Charlotte] provide coffee in the waiting area. They also offer free wifi. The main parking lot is very small but they do have an overflow lot that is slightly larger. The waiting area is nice but on the small side. It is a multi level office and can be a little confusing but there is signage to direct you. Also, staff is good about telling you at the time of setting an appointment what to do when you arrive.
How was your experience with Seth Katz at REACH?
Dr. Katz was personable and positive. He was ready to answer all questions and layout our plan and made changes as we went. I was a little disappointed in the lack of follow up. After discovering I had a fibroid and removing it, I was unsure of next steps but had planned to start medication and never heard back from Dr. Katz.
What's one piece of advice would you give a prospective patient of Seth Katz at REACH?
Ask all the questions you want and be prepared to reach out when needed.
During treatment, were you treated like a number or a human with Seth Katz at REACH?
Dr. Katz talked to me and my husband for an extended period of time each visit and answered all of our questions.
Describe the protocols Seth Katz used in your cycles at REACH and their degree of success.
After confirming my PCOS diagnosis, Dr. Katz started me on Metformin, got me prenatal vitamin samples, set up testing for my husband and saw something on an ultrasound so he set me up for an HSG. The HSG confirmed a fibroid in my uterus. He performed surgery to remove it and spoke of starting letrozole on my next cycle. He said that letrazole had better results for people than clomid.
Describe your experience with REACH.
They provide coffee in the waiting area. They also offer free wifi. The main parking lot is very small but they do have an overflow lot that is slightly larger. The waiting area is nice but on the small side. It is a multi level office and can be a little confusing but there is signage to direct you. Also, staff is good about telling you at the time of setting an appointment what to do when you arrive.
Describe the costs associated with your care under Seth Katz at REACH.
HSG was about $750
7
Doctor
Seth Katz
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
3 of 5
Explained risks
5 of 5
Adaptability
5 of 5
7
Clinic
REACH
Charlotte
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unknown Success
NPS
8
NPS
8
Age 34 - 35
2 IUI
3 IVF
Diminished Ovarian Reserve
Poor Egg Quality
Unexplained
Other
Income $100K - $199K
Neutral
Neutral
Success w/ Doc Not sure
He [Dr. Seth Katz] has been great to work with and I would recommend him. However, there is so much uncertainty in my treatment plan to say if we will become successful. We are in another diagnostic phase due to having to failed transfers... He is doing everything in his ability to help us achieve our goal... Last protocol was mini stim... I think they [REACH- Charlotte] are great at what they do. However, we have not been successful at this time. I would prefer to see my dr more frequently and speak to him when we receive results. Currently the nurses call with results and we have to wait over a week to consult with the dr
I think they [REACH- Charlotte] are great at what they do. However, we have not been successful at this time. I would prefer to see my dr more frequently and speak to him when we receive results. Currently the nurses call with results and we have to wait over a week to consult with the dr.... Around $50,000 since we have begun.... He [Dr. Seth Katz] has been great to work with and I would recommend him. However, there is so much uncertainty in my treatment plan to say if we will become successful. We are in another diagnostic phase due to having to failed transfers... He is doing everything in his ability to help us achieve our goa
How was your experience with Seth Katz at REACH?
He has been great to work with and I would recommend him. However, there is so much uncertainty in my treatment plan to say if we will become successful. We are in another diagnostic phase due to having to failed transfers.
What's one piece of advice would you give a prospective patient of Seth Katz at REACH?
Be patient
During treatment, were you treated like a number or a human with Seth Katz at REACH?
He is doing everything in his ability to help us achieve our goal
Describe the protocols Seth Katz used in your cycles at REACH and their degree of success.
Last protocol was mini stim
Describe your experience with REACH.
I think they are great at what they do. However, we have not been successful at this time. I would prefer to see my dr more frequently and speak to him when we receive results. Currently the nurses call with results and we have to wait over a week to consult with the dr.
Describe your experience with your monitoring appointments at REACH.
Again, I wish I could have seen my dr more frequently.
Describe the costs associated with your care under Seth Katz at REACH.
Around $50,000 since we have begun.
8
Doctor
Seth Katz
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
4 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
8
Clinic
REACH
Charlotte
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5