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Shaun Williams

Illume Fertility (formerly RMA of Connecticut)

Rated 9.2
Strongly recommend: 82%Neutral: 11%Don't recommend: 7%9.2
82% strongly recommend
17 reviews
Humanity
8.6
8.6
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
9.2
9.2
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
6.4
6.4
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

Responsiveness
7.9
Good
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
Baylor
Residency
U. of Texas Southwestern
Fellowship
Eastern Virginia Jones

How Doctor Communicates

doctor, nurse available by email
doctor, nurse available by directline
doctor, nurse available by directline
doctor available by personal cell phone
doctor available by personal cell phone
Shaun Williams works in 4 offices at

Illume Fertility (formerly RMA of Connecticut)
Rated 8.9
Strongly recommend: 72%Neutral: 17%Don't recommend: 11%8.9

Explore Clinic
Danbury
103 Newtown Rd
Danbury, CT 06810
203-731-2520
Norwalk
761 Main Ave
Norwalk, CT 06851
203-750-7400
Trumbull
115 Technology Dr
Trumbull, CT 06611
203-880-5340
Stamford
260 Long Ridge Rd
Stamford, CT 06902
203-595-5455
Show 2 more

17 patient reviews

Most Recent
Strongly Recommend
82%
Neutral
11%
Don't Recommend
7%
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unknown Success
NPS
10
NPS
10
Age 29 - 30
1 IVF
Male Factor
European
Income $100K - $199K
Nurse or HC Services
Only Doc Seen
Donor Sperm
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Review of
Any discussion we had with Dr. Williams, we never felt rushed or pressured to quickly finish the appointment or hang up the phone. He always knew exactly what our situation was and didn’t have to read of the chart to discuss the options...We went through one cycle of IVF. I was on a combination of Menopur and Gonal F to stimulate egg production...Then Ganirelix to mature the eggs and HCG to release them for the retrieval
The [RMA of Connecticut] clinic has a team approach and encourages complete wellness, including counseling, Accupunture and support groups. They aren’t just concerned about the medical aspects of infertility but your mental health as well..I have a high deductible plan... so I’ve spent a around $15000 so far on everything for the medications and procedures.
How was your experience with Shaun Williams at Illume Fertility (formerly RMA of Connecticut)?
I saw Dr. Williams for the consultations and follow up appointments. He also did my egg retrieval. We have only done one so far as when we did the first one... we had the hope we would find sperm when my husband had his procedure. Unfortunately that did not happen. We are currently in the process of using known sperm donors. Dr. Williams was incredibly understanding and compassionate when he had to give us the news that there was no sperm to be found and my husband would never be the biological father. This process is the hardest thing we’ve had to go through... mentally, physically and financially... but Dr. Williams and his team gives us as much support as they can.
What's one piece of advice would you give a prospective patient of Shaun Williams at Illume Fertility (formerly RMA of Connecticut)?
Don’t be afraid to keep asking questions and options if you aren’t satisfied with the answers. Advocate for yourself and Dr, Williams was always happy to explain everything in detail.
During treatment, were you treated like a number or a human with Shaun Williams at Illume Fertility (formerly RMA of Connecticut)?
Any discussion we had with Dr. Williams, we never felt rushed or pressured to quickly finish the appointment or hang up the phone. He always knew exactly what our situation was and didn’t have to read of the chart to discuss the options. It feels like he really knows us and our case. We were given the news that my husband had no sperm and it was a shock. In a sense, worst case senario. Dr. Williams was there to talk us through the next steps and was comforting when I was crying and upset.
Describe the protocols Shaun Williams used in your cycles at Illume Fertility (formerly RMA of Connecticut) and their degree of success.
We went through one cycle of IVF. I was on a combination of Menopur and Gonal F to stimulate egg production... Then Ganirelix to mature the eggs and HCG to release them for the retrieval. They were able to get 9 mature eggs to freeze. With no sperm to create embryos we could not do a fresh transfer. So now we will be going through the process of counseling and a medical work up for his two brothers to be donors to at least our babies will be blood relatives in the future and share 25% of my husbands genes.
Describe your experience with your nurse at Illume Fertility (formerly RMA of Connecticut). (Assigned nurse: Patrica )
Pat is my primary nurse. She is a bit tough but I still really like her. She always returned my calls fairly quickly. She was very straight forward, didn’t beat around the bush with any concerns.
Describe your experience with Illume Fertility (formerly RMA of Connecticut).
The clinic has a team approach and encourages complete wellness, including counseling, Accupunture and support groups. They aren’t just concerned about the medical aspects of infertility but your mental health as well. They understand how hard it is!
Describe your experience with your monitoring appointments at Illume Fertility (formerly RMA of Connecticut).
Morning monitoring was between 7 and 8am. It was first come, first serve basis. It was fairly quick appointments as long as you went early.
Describe the costs associated with your care under Shaun Williams at Illume Fertility (formerly RMA of Connecticut).
Out of pocket would have been $15,000 for one cycle of IVF... $5000 for the embryo testing. Cryopreservation is $1200 each cycle. I have a high deductible plan... so I’ve spent a around $15000 so far on everything for the medications and procedures. Using a known sperm donor will be costing us around $8000 (it’s about $4000 per person) but we are using both of his brothers.
Describe Shaun Williams's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Illume Fertility (formerly RMA of Connecticut).
He only does single embryo transfers because they said the research shows that multiple embryo transfer only increases your risk of multiples, it does not increase your likelihood of pregnancy.
What specific things went wrong at Illume Fertility (formerly RMA of Connecticut)?
  • Failed to call with results
Describe the specific things that went wrong at Illume Fertility (formerly RMA of Connecticut).
There has been occasions when they forgot to call with bloodwork. But it wasn’t anything that needed immediate attention.
10
Doctor
Shaun Williams
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Illume Fertility (formerly RMA of Connecticut)
Danbury
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Review of
LGBTQ+
2019, Unsuccessful
NPS
10
NPS
7
Age 36
3 IUI
European
Income $50K - $99K
Teacher
Only Doc Seen
Donor Sperm
LGBTQ+
Strongly Recommends
Neutral
Unsuccessful
Review of
Dr. Williams provides a lot of information, and tends to stay on the more positive side of statistics. Whenever a treatment didn't work, the next time I saw him, he always made sure to ask if I was ok. He also seemed very concerned with things we were concerned about.... He was very reluctant to even consider transferring two embryos. I am positive though, it is because we have a very high chance of success.
They [RMA of CT] initially told us our insurance wouldn't cover infertility treatments and we would have to pay out of pocket. So we took out a loan. When my wife decided to take over, they ran the insurance again and found out we actually did have coverage for everything. This has cost us thousands in interest from loans, and would have significantly impacted the treatments options we selected if we had known certain things were covered.
How was your experience with Shaun Williams at Illume Fertility (formerly RMA of Connecticut)?
Dr. Williams provides a lot of information, and tends to stay on the more positive side of statistics. Whenever a treatment didn't work, the next time I saw him, he always made sure to ask if I was ok. He also seemed very concerned with things we were concerned about.
What's one piece of advice would you give a prospective patient of Shaun Williams at Illume Fertility (formerly RMA of Connecticut)?
Ask questions. Keep in mind, he tells you the most positive statistics he can, and even if everything is perfect, it can still be difficult to conceive.
During treatment, were you treated like a number or a human with Shaun Williams at Illume Fertility (formerly RMA of Connecticut)?
Dr. Williams is very sweet and gentle. I feel like he genuinely has our best interests at heart.
Describe the protocols Shaun Williams used in your cycles at Illume Fertility (formerly RMA of Connecticut) and their degree of success.
I did three IUI cycles with 100mg Clomid, which worked about as good as could be expected. The IUIs did not take. After that, he suggested injectables or Letrazole, but my wife and I decided we would rather try reciprocal IVF instead,since she is about 6 years younger, and we could not know for sure why IUI wasn't working. We are going through that process now.
Describe your experience with your nurse at Illume Fertility (formerly RMA of Connecticut). (Assigned nurse: Judit)
Judit answered all my emails within the same day. When I had issues getting my medicine because my pharmacy ran out, she put it through to another pharmacy the same day.
Describe your experience with Illume Fertility (formerly RMA of Connecticut).
2 huge things. 1. We ended up getting an email from our sperm bank letting us know they did not approve our request for reimbursement (which we never requested). Come to find out, the sperm bank mislabeled the vials, and gave me an ICI vial instead of an IUI vial. They used the vial in my first IUI attempt, but never disclosed if they washed the sperm before putting it inside me, and I had pretty bad cramps that time. They did not tell us ANY of this had occured. Had we not received the email from the sperm bank, we would have never known anything was wrong. 2. They initially told us our insurance wouldn't cover infertility treatments and we would have to pay out of pocket. So we took out a loan. When my wife decided to take over, they ran the insurance again and found out we actually did have coverage for everything. This has cost us thousands in interest from loans, and would have significantly impacted the treatments options we selected if we had known certain things were covered.
Describe the costs associated with your care under Shaun Williams at Illume Fertility (formerly RMA of Connecticut).
The out of pocket rate for IUI was 1200 per cycle with no medication included (medication costed about $120 total for Clomid and Ovidrel). Testing was covered by my insurance for the most part. Genetic test was $250. If you did a 3 pack it was $6000 and included 2 injectable cycles if needed. For Reciprocal IVF, I'm pretty sure we will hit our out of pocket max, and our insurance will cover the rest.
Describe Shaun Williams's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Illume Fertility (formerly RMA of Connecticut).
He was very reluctant to even consider transferring two embryos. I am positive though, it is because we have a very high chance of success. He said there would be 60 percent chance of multiples of we transferred 2 embryos.
What specific things went wrong at Illume Fertility (formerly RMA of Connecticut)?
  • Provided conflicting information
  • Failed to convey critical information
10
Doctor
Shaun Williams
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
7
Clinic
Illume Fertility (formerly RMA of Connecticut)
Norwalk
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
6 of 5
Review of
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unsuccessful
NPS
8
NPS
8
Age 27 - 28
1 IVF
Recurrent Pregnancy Loss
Unexplained
Income $50K - $99K
2nd of 2 Docs
5 IUI With Other Docs
Neutral
Neutral
Unsuccessful
Review of
I was put on an antagonist protocol [by Dr. Shaun Williams] for my IVF cycle which resulted in 19 eggs retrieved with 15 mature and 100 percent fertilization rate. Then we only ended up with 2 embryos which were both graded B’s. It was very frustrating to only have 2 embryos in which neither worked. I was having symptoms of OHSS after retrieval so he recommended a freeze all and do a frozen transfer
The practice [RMA of CT- Trumball] has 6 doctors and 4 offices across the state so if you are looking for a personal experience this is not the place for you. ... Morning monitoring was between 7-8am everyday but sometimes you would wait a long time because it was first come first serve. If you have to be in work at a certain time this could pose a problem.... The nurses are not very detail oriented and they leave almost everything up the doctors. I feel they do the minimum amount and don’t reach out to you first.
How was your experience with Shaun Williams at Illume Fertility (formerly RMA of Connecticut)?
Very good bed side manner and very compassionate but I feel as though he was so busy he did not take the time to research our case and get to the bottom of a diagnosis. I understand sometimes it is truly unexplained infertility but we have been trying to conceive for 3 years and we still have no answers. He always remained very positive about us and our future but the outcome was always different.
What's one piece of advice would you give a prospective patient of Shaun Williams at Illume Fertility (formerly RMA of Connecticut)?
Make sure you get any and all questions answered along the way.
During treatment, were you treated like a number or a human with Shaun Williams at Illume Fertility (formerly RMA of Connecticut)?
There are 6 doctors in the practice so I saw a different one all the time and it was never very personal.
Describe the protocols Shaun Williams used in your cycles at Illume Fertility (formerly RMA of Connecticut) and their degree of success.
I was put on an antagonist protocol for my IVF cycle which resulted in 19 eggs retrieved with 15 mature and 100 percent fertilization rate. Then we only ended up with 2 embryos which were both graded B’s. It was very frustrating to only have 2 embryos in which neither worked. I was having symptoms of OHSS after retrieval so he recommended a freeze all and do a frozen transfer.
Describe your experience with your nurse at Illume Fertility (formerly RMA of Connecticut). (Assigned nurse: Patricia Jones)
The nurses are not very detail oriented and they leave almost everything up the doctors. I feel they do the minimum amount and don’t reach out to you first.
Describe your experience with Illume Fertility (formerly RMA of Connecticut).
The practice has 6 doctors and 4 offices across the state so if you are looking for a personal experience this is not the place for you. On the other hand they are supposed to have very good success rates so I guess you take the good with the bad.
Describe your experience with your monitoring appointments at Illume Fertility (formerly RMA of Connecticut).
Morning monitoring was between 7-8am everyday but sometimes you would wait a long time because it was first come first serve. If you have to be in work at a certain time this could pose a problem.
Describe the costs associated with your care under Shaun Williams at Illume Fertility (formerly RMA of Connecticut).
$17000 for IVF cycle not including cryopreservation
Describe Shaun Williams's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Illume Fertility (formerly RMA of Connecticut).
He was very against transferring more than one embryo with his reasoning being that the chance of a positive is not any greater with 2 but the risks for a multiple pregnancy are much higher.
What specific things went wrong at Illume Fertility (formerly RMA of Connecticut)?
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at Illume Fertility (formerly RMA of Connecticut).
We had much higher expectations for the communication in the days following the egg retrieval regarding our embryo growth. We expected to get more updates than we did and because that time fell during a weekend I feel the communication lacked greatly.
8
Doctor
Shaun Williams
NPS
Humanity
3 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
4 of 5
8
Clinic
Illume Fertility (formerly RMA of Connecticut)
Trumbull
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
2 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Review of
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unsuccessful
NPS
3
NPS
7
Age 38 - 39
3 IUI
1 Egg Freezing
1 Embryo Freezing
European
Income $50K - $99K
Teacher
Only Doc Seen
Donor Sperm
Doesn't Recommend
Neutral
Unsuccessful
Review of
As a single mom to be I feel like there are definitely things that should've been discussed. As I'm entering my first IVF cycle with donor sperm, it hit me 2 days before my retrieval that I would like to also freeze eggs (in addition to embryos) if I have a good enough response. This was never recommended by my doctor [Dr. Williams]! ..Strengths include a calm, relaxing demeanor. If you're an anxious patient you would do well with him. But he's very impersonal and I felt like just a number.
Strengths are that it is a top of the line clinic [RMA - Norwalk] with it's cleanliness, technology, and capabilities. They also focus on the whole body and offer yoga, acupuncture, and support groups! Weaknesses are with the lack of compassion in some of the staff...Also would say communication is sometimes lacking...I'm also unhappy and disheartened that there was also a mistake when information that I relayed to a doctor was put into the wrong patient's file. This ultimately caused the lab to not freeze the last bit of donor sperm that I had.
How was your experience with Shaun Williams at Illume Fertility (formerly RMA of Connecticut)?
Strengths include a calm, relaxing demeanor. If you're an anxious patient you would do well with him. But he's very impersonal and I felt like just a number. I am a single mom to be and did not feel well taken care of on an emotional level.
What's one piece of advice would you give a prospective patient of Shaun Williams at Illume Fertility (formerly RMA of Connecticut)?
If you need a calm, reassuring demeanor, you'll like him. If you want a doctor that treats you as a person with a life and feelings you might want to go with someone else.
During treatment, were you treated like a number or a human with Shaun Williams at Illume Fertility (formerly RMA of Connecticut)?
All talk was robotic and clinical. Have seen him for over a year and don't think he even knows what I do professionally. Whereas another doctor knew asked and learned more about me during one monitoring session
Describe the protocols Shaun Williams used in your cycles at Illume Fertility (formerly RMA of Connecticut) and their degree of success.
No "infertility" issues per say. Just a single female that wants a baby. So started with a clomid/trigger IUI. 2nd IUI clomid was upped and follistim added. Resulted in a chemical pregnancy. 3rd IUI was follistim and trigger and was negative. Just had my first egg retrieval for IVF #1 and used follistim, menopur, ganirelix and hCG trigger. Resulted in 20 eggs retrieved.
Describe your experience with your nurse at Illume Fertility (formerly RMA of Connecticut). (Assigned nurse: Linda)
My primary nurse was very knowledgeable and organized. But lacked in tenderness and compassion. The blood draw nurses were sweet. And the nurses in the egg retrieval section were amazing!!
Describe your experience with Illume Fertility (formerly RMA of Connecticut).
Strengths are that it is a top of the line clinic with it's cleanliness, technology, and capabilities. They also focus on the whole body and offer yoga, acupuncture, and support groups! Weaknesses are with the lack of compassion in some of the staff. I know they do this for a living but I think it's critical for them to remember the patients they are dealing with. Also would say communication is sometimes lacking. If I didn't do research and ask a million questions there are some things that would've never been revealed. I'm also unhappy and disheartened that there was also a mistake when information that I relayed to a doctor was put into the wrong patient's file. This ultimately caused the lab to not freeze the last bit of donor sperm that I had.
Describe your experience with your monitoring appointments at Illume Fertility (formerly RMA of Connecticut).
They were pretty organized as long as you got there at 7 am on the dot. The closest office is about 30 minutes away and in order to get seen and get out and get to work on time I needed to be there the minute they opened.
Describe the costs associated with your care under Shaun Williams at Illume Fertility (formerly RMA of Connecticut).
After 3 IUIs using donor sperm I've charged about $7,000 for sperm, deductibles, and meds.
Describe Shaun Williams's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Illume Fertility (formerly RMA of Connecticut).
Doctor originally recommended transferring 2 due to my age (38). After retrieval, he stated that my embryo development was above average for someone my age and he now recommends 1. So I'm confused and overwhelmed at the decision.
What specific things went wrong at Illume Fertility (formerly RMA of Connecticut)?
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at Illume Fertility (formerly RMA of Connecticut).
As a single mom to be I feel like there are definitely things that should've been discussed. As I'm entering my first IVF cycle with donor sperm, it hit me 2 days before my retrieval that I would like to also freeze eggs (in addition to embryos) if I have a good enough response. This was never recommended by my doctor! Thank goodness I was able to relay my desire in time and they were able to adjust the plans. Additionally, I mentioned several times how anxious I was because I only have 2 lifetime IVS and literally bought the last vial for my donor. He is no longer donating. I mentioned it again during one of my monitoring sessions with a different doctor. He said they could separate the vial and freeze the extra. Again, I didn't know this was an option! I said of course I'd like to do that. The information was not put in my chart; only verbally discussed with my doctor. My doctor then put those notes into the wrong patient's file. After my egg retrieval, the extra sperm was not refrozen.
3
Doctor
Shaun Williams
NPS
Humanity
1 of 5
Communication
2 of 5
Frequency Seen
3 of 5
Trustworthiness
3 of 5
Compassion
2 of 5
Explained risks
3 of 5
Adaptability
4 of 5
7
Clinic
Illume Fertility (formerly RMA of Connecticut)
Norwalk
NPS
Operations
5 of 5
Scheduling
3 of 5
Billing Department
2 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
5 of 5
Educational Resources
5 of 5
Review of
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2017, Successful
NPS
10
NPS
10
Age 28 - 30
1 IVF
PCOS
European
Income $50K - $99K
Marketer or PR
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
Review of
Dr. Williams always took the time to explain things to me..I came to Dr. Williams with a balanced translocation and he uncovered PCOS... He didn't push me into IVF and allowed me to make the decision for myself. felt cared for by him, like he was invested in my care...He shared more than just clinical ideas on how to improve my chances which meant a lot to me considering I like holistic approached to my health as well...Dr. Williams is a very compassionate and hands on doctor.
The clinic [RMA] had a new office and a clean, modern look...I like the holistic approach and used yoga and acupuncture. I also attended a few free events which helped me through my treatment....I also found the staff to be very friendly and understanding when I had difficulty scheduling an appointment. Whenever I saw a different doctor for monitoring, I felt like even though they didn't consult with me prior that they cared about me... I sometimes had to wait 10-20 minutes to be seen but usually only on the busy days like Monday mornings.
How was your experience with Shaun Williams at Illume Fertility (formerly RMA of Connecticut)?
Dr. Williams is a very compassionate and hands on doctor. He took the time to explain everything to me even when I asked the same questions over and over. My diagnosis was hard to process and I felt like he was invested in my care. He shared more than just clinical ideas on how to improve my chances which meant a lot to me considering I like holistic approached to my health as well. He treated me like a person and seemed genuinely happy when I achieved positive results. I felt cared for by him and never questioned his competency which says a lot for me since I have had negative experiences with doctors that shook my trust in the past at prior centers. He is soft and gentle in his care.
What's one piece of advice would you give a prospective patient of Shaun Williams at Illume Fertility (formerly RMA of Connecticut)?
Book an appointment with him!
During treatment, were you treated like a number or a human with Shaun Williams at Illume Fertility (formerly RMA of Connecticut)?
Dr. Williams always took the time to explain things to me. He related with me and made me feel like my case was unique to him even though I am sure it was not based on his extensive experience. I felt cared for by him, like he was invested in my care.
Describe the protocols Shaun Williams used in your cycles at Illume Fertility (formerly RMA of Connecticut) and their degree of success.
I came to Dr. Williams with a balanced translocation and he uncovered PCOS as well which meant I would have difficulty keeping a pregnancy if I was so lucky as to achieve it to begin with considering I did not ovulate regularly. He didn't push me into IVF and allowed me to make the decision for myself. I could go forward with an IUI armed with the knowledge that I might miscarry or go to IVF with genetic testing of the embryos prior to transfer. I felt supported completely with whatever decision I made and eventually chose to do IVF which I'm so grateful that I did.
Describe your experience with your nurse at Illume Fertility (formerly RMA of Connecticut). (Assigned nurse: Linda )
She was always available to me via email or phone. She was kind, caring, and helped me to coordinate my cycle despite my crazy work schedule!
Describe your experience with Illume Fertility (formerly RMA of Connecticut).
The clinic had a new office and a clean, modern look. It was quite the upgrade from prior doctors' offices that have the old medical building feel. They treat the whole patient and offer so many services which I utilized! I like the holistic approach and used yoga and acupuncture. I also attended a few free events which helped me through my treatment. They have great rates for my age group. I also found the staff to be very friendly and understanding when I had difficulty scheduling an appointment. Whenever I saw a different doctor for monitoring, I felt like even though they didn't consult with me prior that they cared about me.
Describe your experience with your monitoring appointments at Illume Fertility (formerly RMA of Connecticut).
It was first come first serve. I sometimes had to wait 10-20 minutes to be seen but usually only on the busy days like Monday mornings. They were quick, in and out appointments however I never felt rushed if I had additional questions that day.
Describe the costs associated with your care under Shaun Williams at Illume Fertility (formerly RMA of Connecticut).
I compared pricing for the services that I needed since I needed IVF and PGS testing. They were the most reasonably pricing considering I was a self pay patient. They also offered the only self pay IVF packages that included medications, too. Some facilities made me feel like they were the cheaper option because they had a lower quote but what they don't tell you (and I wouldn't have known if I didn't dig deeper) is that they didn't include meds which added thousands! In the end, RMA was the cheapest option.
Describe Shaun Williams's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Illume Fertility (formerly RMA of Connecticut).
Considering I genetically screened my embryos and was 28 during my first transfer, it was strongly recommended to me to transfer one embryo. He thoroughly explained the risks associated with multiples.
10
Doctor
Shaun Williams
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Illume Fertility (formerly RMA of Connecticut)
Trumbull
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Review of
2014 - 2016, Successful
NPS
10
NPS
10
Age 40 - 42
4 IUI
2 IVF
Donor Eggs
Diminished Ovarian Reserve
Unexplained
European
Income $500K
Business Executive
1st of 4 Docs
Donor Sperm
Strongly Recommends
Strongly Recommends
Successful
Review of
Dr Williams was very compassionate throughout the entire process. He explains in detail what is going on. He works closely with the other doctors on the team and they seem to communicate well with each other as I often saw his partners at the morning appointments, but he was always up to date on what happened....He always took the time to explain what he was thinking and what he was recommending. He would call me directly after the retrievals and transfers to let me know the results
They [RMA - Norwalk] have an incredibly supportive single mothers program which put me at ease, helped me understand the process better, provided emotional support, and led me to meet other single mothers to be....Monitoring was 7-8 every morning. The early you got there the faster it was to get in and out so I was usually the first one there and never had to wait. The nurses drawing blood were great, all kept your spirits up. Then went to ultra sound room to wait for doctor, sometimes this could be a while if issues with a patient.
How was your experience with Shaun Williams at Illume Fertility (formerly RMA of Connecticut)?
Dr Williams was very compassionate throughout the entire process. He explains in detail what is going on. He works closely with the other doctors on the team and they seem to communicate well with each other as I often saw his partners at the morning appointments, but he was always up to date on what happened.
What's one piece of advice would you give a prospective patient of Shaun Williams at Illume Fertility (formerly RMA of Connecticut)?
Understand that you will see other members of the practice for procedures and appointments depending on times and locations you choose to go to.
During treatment, were you treated like a number or a human with Shaun Williams at Illume Fertility (formerly RMA of Connecticut)?
He always took the time to explain what he was thinking and what he was recommending. He would call me directly after the retrievals and transfers to let me know the results
Describe the protocols Shaun Williams used in your cycles at Illume Fertility (formerly RMA of Connecticut) and their degree of success.
Dr Williams had me do the 3 IUIs and when those weren't successful move to IVF. One cycle produced a viable embryo that passed chromosome testing but when implanted stopped growing. The second cycle the embryos stopped developing after day 3, Dr Williams was very up front with me about his reservations with doing another IVF with my own eggs. He suggested I could do another IUI if I really wanted to keep trying with my own eggs to reduce costs since I wasn't getting a lot of eggs at retrieval anyways. I did this but was unsuccessful so moved to donor eggs which resulted in a baby!
Describe your experience with your nurse at Illume Fertility (formerly RMA of Connecticut). (Assigned nurse: Kristen Hennigan)
Kristin was fantastic. Very responsive to calls or emails. Helped determine best place to get meds from for lowest cost too.
Describe your experience with Illume Fertility (formerly RMA of Connecticut).
They have an incredibly supportive single mothers program which put me at ease, helped me understand the process better, provided emotional support, and led me to meet other single mothers to be.
Describe your experience with your monitoring appointments at Illume Fertility (formerly RMA of Connecticut).
Monitoring was 7-8 every morning. The early you got there the faster it was to get in and out so I was usually the first one there and never had to wait. The nurses drawing blood were great, all kept your spirits up. Then went to ultra sound room to wait for doctor, sometimes this could be a while if issues with a patient.
Describe the costs associated with your care under Shaun Williams at Illume Fertility (formerly RMA of Connecticut).
Have opportunity plans for a lump sum payment if your insurance doesn't cover, this was around 10k for IVF cycle. Donor eggs were 22k for 2 lots.
Describe Shaun Williams's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Illume Fertility (formerly RMA of Connecticut).
Only supported single transfer with my own eggs. By time I got to donor eggs he allowed 2 in the transfer but only 1 took.
What specific things went wrong at Illume Fertility (formerly RMA of Connecticut)?
  • Lost appointments
Describe the specific things that went wrong at Illume Fertility (formerly RMA of Connecticut).
One patient coordinator did not schedule an appointment with the doctor even though I had emailed requesting it, she said she would schedule, but then she decided I didn't need the appointment but didn't inform me.
10
Doctor
Shaun Williams
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Illume Fertility (formerly RMA of Connecticut)
Norwalk
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Review of
LGBTQ+
2009 - 2011, Successful
NPS
10
NPS
10
Age 42 - 44
1 Embryo Freezing
Donor Eggs
Surrogacy
South Asian
Income $200K - $499K
Doctor
Only Doc Seen
IVF With Other Docs
LGBTQ+
Strongly Recommends
Strongly Recommends
Successful
Review of
We used an egg donor and a separate gestational carrier. ...Wonderful experience with Dr. Williams. He's kind, thoughtful, and thorough--everything I would hope in such a physician. He informed me of the entire process beforehand so there were no surprises. He even told me the various routes he would take if problems cropped up (thankfully none did). I recommend him very highly...He has a nice bedside manner and treated me with respect. Answered all questions I had throughly..
The clinic [RMA] was well located and looked clean. Sometimes I wish these places looked more homey than a medical suite, but I guess sterile and clean are what medical suites are supposed to look like. Facilities were very modern....Nurses and Staff are top notch. They are totally experienced and empathetic--the perfect combination for an excellent experience....We used an egg donor and a separate gestational carrier. Both were given hormones prior to their procedures to optimize their biology. The egg donor went in for egg retrieval. I provided a sperm sample.
How was your experience with Shaun Williams at Illume Fertility (formerly RMA of Connecticut)?
Wonderful experience with Dr. Williams. He's kind, thoughtful, and thorough--everything I would hope in such a physician. He informed me of the entire process beforehand so there were no surprises. He even told me the various routes he would take if problems cropped up (thankfully none did). I recommend him very highly.
What's one piece of advice would you give a prospective patient of Shaun Williams at Illume Fertility (formerly RMA of Connecticut)?
Feel free to ask him any question about the process, no matter how insignificant you may think it is.
During treatment, were you treated like a number or a human with Shaun Williams at Illume Fertility (formerly RMA of Connecticut)?
He has a nice bedside manner and treated me with respect. Answered all questions I had throughly
Describe the protocols Shaun Williams used in your cycles at Illume Fertility (formerly RMA of Connecticut) and their degree of success.
We used an egg donor and a separate gestational carrier. Both were given hormones prior to their procedures to optimize their biology. The egg donor went in for egg retrieval. I provided a sperm sample. After the embryos were created, we waited a few days. Of the best embryos, Dr. Williams chose two. He implanted them into the carrier. This resulted in one baby. The process was repeated again for a second baby two years later.
Describe your experience with your nurse at Illume Fertility (formerly RMA of Connecticut).
Nurses and Staff are top notch. They are totally experienced and empathetic--the perfect combination for an excellent experience.
Describe your experience with Illume Fertility (formerly RMA of Connecticut).
The clinic was well located and looked clean. Sometimes I wish these places looked more homey than a medical suite, but I guess sterile and clean are what medical suites are supposed to look like. Facilities were very modern.
Describe the costs associated with your care under Shaun Williams at Illume Fertility (formerly RMA of Connecticut).
Process was pricey but comparable to high costs in the New York City area.
Describe Shaun Williams's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Illume Fertility (formerly RMA of Connecticut).
Dr. Williams gave me the choice of one embryo vs. two, saying that two gave a higher chance of success but more chance of complications. I chose two.
10
Doctor
Shaun Williams
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Illume Fertility (formerly RMA of Connecticut)
Trumbull
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Review of
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Successful
NPS
10
NPS
10
Age 41 - 42
2 IUI
1 IVF
Unexplained
European
Income $500K+
Lawyer
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Review of
[Dr. Shaun Williams] was the kindest and most competent physician I have ever encountered. He is a great listener and never made me feel like I was being rushed because he had to tend to other patients. We had success with him about as quickly as I could have ever hoped to expect given my age...
You may see a different doctor every time you visit [RMA of Connecticut] and rarely have your doctor for the procedures. They all seem very competent as I had great success with the clinic despite my doctor not being the one who did any of my IVF procedures...They only allowed for single embryo transfers because their success rates are so high.
How was your experience with Shaun Williams at Illume Fertility (formerly RMA of Connecticut)?
Dr Williams was the kindest and most competent physician I have ever encountered. He is a great listener and never made me feel like I was being rushed because he had to tend to other patients. We had success with him about as quickly as I could have ever hoped to expect given my age.
What's one piece of advice would you give a prospective patient of Shaun Williams at Illume Fertility (formerly RMA of Connecticut)?
Be patient and trust that he and everyone else at RMA definitely know what they are doing, even if the treatment seems overwhelming or even overkill at times.
During treatment, were you treated like a number or a human with Shaun Williams at Illume Fertility (formerly RMA of Connecticut)?
He listened to all of my questions and took the time to answer thoughtfully and thoroughly.
Describe the protocols Shaun Williams used in your cycles at Illume Fertility (formerly RMA of Connecticut) and their degree of success.
The length of time on various meds seems interminable but go with it. If they say 21 days on estrogen before egg retrieval there is good reason for it. Although continuing injections for nine weeks also seems like a long time, it’s worth it if you are successful as I was. Even if you don’t think ISCI is worth the extra cost again, best to use every available option to only have to go through it once.
Describe your experience with the nursing staff at Illume Fertility (formerly RMA of Connecticut).
Helpful and responsive
Describe your experience with Illume Fertility (formerly RMA of Connecticut).
You may see a different doctor every time you visit and rarely have your doctor for the procedures. They all seem very competent as I had great success with the clinic despite my doctor not being the one who did any of my IVF procedures.
Describe the costs associated with your care under Shaun Williams at Illume Fertility (formerly RMA of Connecticut).
$30,000
Describe Shaun Williams's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Illume Fertility (formerly RMA of Connecticut).
They only allowed for single embryo transfers because their success rates are so high. I was fine with that because it was successful and I would rather have had a chance to try again if it didn’t work.
10
Doctor
Shaun Williams
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Illume Fertility (formerly RMA of Connecticut)
Norwalk
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Review of
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unknown Success
NPS
10
NPS
10
Age 26 - 27
2 IUI
Anovulation
PCOS
European
Income $50K - $99K
Only Doc Seen
Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
Review of
Dr. Williams has taken the time to really get to know me and my partner, our issues, and has changed our treatments as necessary....I scheduled my initial consult with him specifically because he seemed like a good fit for me and my husband and I don’t regret that decision even though I usually see other doctors....He’s quieter and less effusive than some of the doctors, but he really listens and takes the time to explain things.
Everyone at the clinic [RMA- Danbury] is great. Finance really goes to bat with insurance to get coverage for procedures. Everyone is always kind and welcoming. Scheduling is usually pretty easy; they were able to accommodate a timing need I had for my last IUI....All of the nursing staff is efficient, kind, and extremely competent....Dr. Williams has taken the time to really get to know me and my partner, our issues, and has changed our treatments as necessary.
How was your experience with Shaun Williams at Illume Fertility (formerly RMA of Connecticut)?
I wish he was in Danbury more often, but I really appreciate the level of detail and care he provides with each procedure. I scheduled my initial consult with him specifically because he seemed like a good fit for me and my husband and I don’t regret that decision even though I usually see other doctors.
What's one piece of advice would you give a prospective patient of Shaun Williams at Illume Fertility (formerly RMA of Connecticut)?
He’s quieter and less effusive than some of the doctors, but he really listens and takes the time to explain things. If that’s the kind of doctor you want, then he’s your guy.
During treatment, were you treated like a number or a human with Shaun Williams at Illume Fertility (formerly RMA of Connecticut)?
Dr. Williams has taken the time to really get to know me and my partner, our issues, and has changed our treatments as necessary.
Describe the protocols Shaun Williams used in your cycles at Illume Fertility (formerly RMA of Connecticut) and their degree of success.
IUI 1 (Jan 2018)- Letrozole cd 3-7, Ovidrel trigger shot cd 14, 2 IUI procedures cd 15-16, Progesterone and Estrace 3-14 dpIUI, negative beta IUI 2 (Feb 2018-ongoing)- Letrozole cd 5-9, Ovidrel trigger shot cd 14, IUI procedure cd 16, Progesterone and Estrace 1dpIUI-now (12dpIUI), beta on 3/2
Describe your experience with your nurse at Illume Fertility (formerly RMA of Connecticut). (Assigned nurse: Kathy Ferreira)
All of the nursing staff is efficient, kind, and extremely competent.
Describe your experience with Illume Fertility (formerly RMA of Connecticut).
Everyone at the clinic is great. Finance really goes to bat with insurance to get coverage for procedures. Everyone is always kind and welcoming. Scheduling is usually pretty easy; they were able to accommodate a timing need I had for my last IUI.
Describe the costs associated with your care under Shaun Williams at Illume Fertility (formerly RMA of Connecticut).
The biggest cost was the Ovidrel, which was about $90/cycle (although that came from an outside pharmacy). Most of the in-house costs were covered by insurance.
10
Doctor
Shaun Williams
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Illume Fertility (formerly RMA of Connecticut)
Danbury
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Review of
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
NPS
9
NPS
10
Age 37
1 IUI
Unexplained
Income $0 - $49K
Accountant
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Review of
While our insurance allowed for timed ovulation induction with timed intercourse, due to my age and amount of time ttc, he [Dr. Shaun Williams] recommended going straight to iui. First round was not successful, however we will be moving to a second...He really took the time to explain things to me as well as listen to my concerns...He was kind and positive while being realistic. He did not sugar coat things either. He supplied me with what he thought were the best options and got the process moving as soon as possible.he described each procedure in detail .
Linda [nurse at RMA of Connecticut] was amazing. I was so annoying, constantly emailing her questions and concerns. She answered me on weekends, holidays and after hours...Weaknesses- it can be difficult to reach the front desk. Financial team seems a bit scatterbrained. The nurses are amazing and the physician assistant and phlebotomists were four stars!! They were always kind, polite and positive...While our insurance allowed for timed ovulation induction with timed intercourse, due to my age and amount of time ttc, he recommended going straight to iui. First round was not successful, however we will be moving to a second.
How was your experience with Shaun Williams at Illume Fertility (formerly RMA of Connecticut)?
He was kind and positive while being realistic. He did not sugar coat things either. He supplied me with what he thought were the best options and got the process moving as soon as possible.he described each procedure in detail .
What's one piece of advice would you give a prospective patient of Shaun Williams at Illume Fertility (formerly RMA of Connecticut)?
Be open and honest. Let him lead you.
During treatment, were you treated like a number or a human with Shaun Williams at Illume Fertility (formerly RMA of Connecticut)?
He really took the time to explain things to me as well as listen to my concerns .
Describe the protocols Shaun Williams used in your cycles at Illume Fertility (formerly RMA of Connecticut) and their degree of success.
While our insurance allowed for timed ovulation induction with timed intercourse, due to my age and amount of time ttc, he recommended going straight to iui. First round was not successful, however we will be moving to a second.
Describe your experience with your nurse at Illume Fertility (formerly RMA of Connecticut). (Assigned nurse: Linda Connelly )
Linda was amazing. I was so annoying, constantly emailing her questions and concerns. She answered me on weekends, holidays and after hours.
Describe your experience with Illume Fertility (formerly RMA of Connecticut).
Weaknesses- it can be difficult to reach the front desk. Financial team seems a bit scatterbrained. The nurses are amazing and the physician assistant and phlebotomists were four stars!! They were always kind, polite and positive.
Describe the costs associated with your care under Shaun Williams at Illume Fertility (formerly RMA of Connecticut).
My insurance has a very high deductible. Since they were in network, I did have contracted rates leading up to reaching that deductible.
9
Doctor
Shaun Williams
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Compassion
5 of 5
Explained risks
5 of 5
10
Clinic
Illume Fertility (formerly RMA of Connecticut)
Trumbull
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Review of
Verified

This patient has provided documentation of treatment at this clinic.

2017, Successful
NPS
10
NPS
6
Age 33
1 IVF
European
Income $100K - $199K
2nd of 5 Docs
5 IUI With Other Docs
3 IVF With Other Docs
Strongly Recommends
Doesn't Recommend
Successful
Review of
Dr Williams talks you through everything he is doing. He genuinely wants you to understand everything as opposed to assuming you don't need to...Dr Williams is very soft spoken, but extremely thorough. He answers all of your questions before you even ask them and goes above and beyond to make sure you are involved in the process...Don't let his soft spoken demeanor deter you from choosing him as your doctor. He is wonderful.
The clinic [RMA] is a well polished factory. They're good at drawing you in but it takes some time to find the people who are best to work with...[Nurse] Linda is to the point but very organized...The clonic's staff is questionable at best. I've had people who can't draw blood without leaving huge bruises and receptionists who forget to check you in for a procedure...If I don't get there by 7am then I could be waiting for an hour. They only have two ultrasound rooms. But if I go for just blood work then it's usually in and out.
How was your experience with Shaun Williams at Illume Fertility (formerly RMA of Connecticut)?
Dr Williams is very soft spoken, but extremely thorough. He answers all of your questions before you even ask them and goes above and beyond to make sure you are involved in the process whereas other doctors are more "just let me do my thing".
What's one piece of advice would you give a prospective patient of Shaun Williams at Illume Fertility (formerly RMA of Connecticut)?
Don't let his soft spoken demeanor deter you from choosing him as your doctor. He is wonderful.
During treatment, were you treated like a number or a human with Shaun Williams at Illume Fertility (formerly RMA of Connecticut)?
Dr Williams talks you through everything he is doing. He genuinely wants you to understand everything as opposed to assuming you don't need to.
Describe your experience with your nurse at Illume Fertility (formerly RMA of Connecticut). (Assigned nurse: Linda)
Linda is to the point but very organized.
Describe your experience with Illume Fertility (formerly RMA of Connecticut).
The clinic is a well polished factory. They're good at drawing you in but it takes some time to find the people who are best to work with.
Describe your experience with your monitoring appointments at Illume Fertility (formerly RMA of Connecticut).
If I don't get there by 7am then I could be waiting for an hour. They only have two ultrasound rooms. But if I go for just blood work then it's usually in and out.
Describe the costs associated with your care under Shaun Williams at Illume Fertility (formerly RMA of Connecticut).
Just co-insurance
What specific things went wrong at Illume Fertility (formerly RMA of Connecticut)?
  • Provided conflicting information
Describe the specific things that went wrong at Illume Fertility (formerly RMA of Connecticut).
The clonic's staff is questionable at best. I've had people who can't draw blood without leaving huge bruises and receptionists who forget to check you in for a procedure. You have to stay on top of them.
10
Doctor
Shaun Williams
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
6
Clinic
Illume Fertility (formerly RMA of Connecticut)
Norwalk
NPS
Operations
3 of 5
Scheduling
4 of 5
Billing Department
1 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Review of
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2017, Unknown Success
NPS
10
NPS
10
Age 31 - 33
4 IVF
Endometriosis
Uterine Fibroids
European
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Review of
Dr. Williams knows my name and my face, has called me after hours to check on me after bad news or to answer a question, and has come in on his day off to personally handle my egg retrievals and embryo transfers....He has a very calming personality, which balances with my uptight personality. I feel he genuinely cares about me and my success, and I trust his approach without question...Dr. Williams is fantastic...He may appear reserved, but he will answer any question you have and is definitely on your side.
I actually look forward to appointments [at RMA - Danbury] so I can see the entire staff!...Even on days where everyone showed up at once, or there were more patients than normal, monitoring seems to go quickly and smoothly. I cannot think of an instance where I waited more than a few minutes...My nurse understands my needs, and adjusts her approach accordingly. When I received negative results, I felt that she was genuinely as disappointed as I was.
How was your experience with Shaun Williams at Illume Fertility (formerly RMA of Connecticut)?
Dr. Williams is fantastic - he has called me after hours to check on me after bad news or to answer a question, and has come in on his day off to personally handle my egg retrievals and embryo transfers since he knows my complex situation better than the other doctors. He has a very calming personality, which balances with my uptight personality. I feel he genuinely cares about me and my success, and I trust his approach without question.
What's one piece of advice would you give a prospective patient of Shaun Williams at Illume Fertility (formerly RMA of Connecticut)?
He may appear reserved, but he will answer any question you have and is definitely on your side. Ask whatever questions you have.
During treatment, were you treated like a number or a human with Shaun Williams at Illume Fertility (formerly RMA of Connecticut)?
Dr. Williams knows my name and my face, has called me after hours to check on me after bad news or to answer a question, and has come in on his day off to personally handle my egg retrievals and embryo transfers.
Describe your experience with your nurse at Illume Fertility (formerly RMA of Connecticut). (Assigned nurse: Kathy Ferreira (nurse), Jill Longo (patient navigator))
My nurse understands my needs, and adjusts her approach accordingly. When I received negative results, I felt that she was genuinely as disappointed as I was.
Describe your experience with Illume Fertility (formerly RMA of Connecticut).
I actually look forward to appointments so I can see the entire staff!
Describe your experience with your monitoring appointments at Illume Fertility (formerly RMA of Connecticut).
Even on days where everyone showed up at once, or there were more patients than normal, monitoring seems to go quickly and smoothly. I cannot think of an instance where I waited more than a few minutes...
Describe the costs associated with your care under Shaun Williams at Illume Fertility (formerly RMA of Connecticut).
unsure
10
Doctor
Shaun Williams
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Illume Fertility (formerly RMA of Connecticut)
Danbury
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Review of
2014 - 2017, Unknown Success
NPS
7
NPS
8
Age 39 - 42
PCOS
Poor Egg Quality
South Asian
1st of 4 Docs
Donor Sperm
Neutral
Neutral
Success w/ Doc Not sure
Review of
Dr. Williams also took the time to answer any of my questions even if I kept asking them in a different way. He was patient with me and try to give me the best outcome. Sometime, I wished I heard the worst as well.... As a patient, he made me feel optimistic. He was soft spoken and had good bedside manners. He believe he tried to give me the best Opportunity and chance I had. I never thought he sugar coded anything.
Morning bloodwork was by fist come first sever, some days were good and some days were busy. There’s free yoga classes and support groups offered. I meet some really good people there. Office [RMA] was nice, clean and professional... The nurse and patient coordinator were easy to contact either by phone or via email. When ever I have a question or concern they would get back to me the same day... I had some paper given to one office and went missing a couple of times
How was your experience with Shaun Williams at Illume Fertility (formerly RMA of Connecticut)?
As a patient, he made me feel optimistic. He was soft spoken and had good bedside manners. He believe he tried to give me the best Opportunity and chance I had. I never thought he sugar coded anything.
What's one piece of advice would you give a prospective patient of Shaun Williams at Illume Fertility (formerly RMA of Connecticut)?
Make sure you know all your options
During treatment, were you treated like a number or a human with Shaun Williams at Illume Fertility (formerly RMA of Connecticut)?
Dr. Williams also took the time to answer any of my questions even if I kept asking them in a different way. He was patient with me and try to give me the best outcome. Sometime, I wished I heard the worst as well.
Describe the protocols Shaun Williams used in your cycles at Illume Fertility (formerly RMA of Connecticut) and their degree of success.
I did a few rounds of clomid and 1 round of letrozal with time intercourses. 2 rounds of IVF treatments. I cannot remember the Dosage used
Describe your experience with your nurse at Illume Fertility (formerly RMA of Connecticut). (Assigned nurse: Brigit )
The nurse and patient coordinator were easy to contact either by phone or via email. When ever I have a question or concern they would get back to me the same day
Describe your experience with Illume Fertility (formerly RMA of Connecticut).
Morning bloodwork was by fist come first sever, some days were good and some days were busy. There’s free yoga classes and support groups offered. I meet some really good people there. Office was nice, clean and professional
What specific things went wrong at Illume Fertility (formerly RMA of Connecticut)?
  • Lost paperwork
Describe the specific things that went wrong at Illume Fertility (formerly RMA of Connecticut).
I had some paper given to one office and went missing a couple of times
7
Doctor
Shaun Williams
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
4 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
4 of 5
8
Clinic
Illume Fertility (formerly RMA of Connecticut)
Trumbull
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
5 of 5
Review of
Verified

This patient has provided documentation of treatment at this clinic.

2018, Successful
NPS
10
NPS
10
Age 40
Male Factor
Unexplained
Income $50K - $99K
Sales Representative
3rd of 3 Docs
3 IUI With Other Docs
5 IVF With Other Docs
Donor Eggs With Other Docs
Donor Sperm
Strongly Recommends
Strongly Recommends
Successful
Review of
My experience [with Dr. Shaun Williams] was great! Very understanding and compassionate. Dr. Williams explained my chances of success with ERA testing. I will be doing my transfer with RMACT in April. He as been very accommodating to my travel since I am driving 1600 miles round trip for treatment...After talking with Dr Williams and telling him my story and all that we have been through. He suggested I do the ERA testing. Since we do not have any fertility coverage with our insurance he got me into the study with Igenomix to do the ERA for free.
ERA [at RMA of Connecticut] testing was free. FET transfer is $5100...The staff and Drs are very well organized and answer all questions. I really like how you are assigned your own nurse to contact for anything. The billing team is also very quick to get back with questions. I liked that the clinic had medications included in the transfer package...When you need “ new eyes” go to RMACT...My experience was great! Very understanding and compassionate. Dr. Williams explained my chances of success with ERA testing. I will be doing my transfer with RMACT in April. He as been very accommodating to my travel since I am driving 1600 miles round trip for treatment.
How was your experience with Shaun Williams at Illume Fertility (formerly RMA of Connecticut)?
My experience was great! Very understanding and compassionate. Dr. Williams explained my chances of success with ERA testing. I will be doing my transfer with RMACT in April. He as been very accommodating to my travel since I am driving 1600 miles round trip for treatment.
What's one piece of advice would you give a prospective patient of Shaun Williams at Illume Fertility (formerly RMA of Connecticut)?
When you need “ new eyes” go to RMACT
During treatment, were you treated like a number or a human with Shaun Williams at Illume Fertility (formerly RMA of Connecticut)?
After talking with Dr Williams and telling him my story and all that we have been through. He suggested I do the ERA testing. Since we do not have any fertility coverage with our insurance he got me into the study with Igenomix to do the ERA for free.
Describe the protocols Shaun Williams used in your cycles at Illume Fertility (formerly RMA of Connecticut) and their degree of success.
I only did the ERA studywith Dr. Williams. I did a mock transfer cycle with PIO and estrace.
Describe your experience with Illume Fertility (formerly RMA of Connecticut).
The staff and Drs are very well organized and answer all questions. I really like how you are assigned your own nurse to contact for anything. The billing team is also very quick to get back with questions. I liked that the clinic had medications included in the transfer package.
Describe the costs associated with your care under Shaun Williams at Illume Fertility (formerly RMA of Connecticut).
ERA testing was free. FET transfer is $5100
10
Doctor
Shaun Williams
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Illume Fertility (formerly RMA of Connecticut)
Norwalk
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Review of
2016 - 2017, Successful
NPS
10
NPS
10
Age 29 - 30
4 IUI
1 IVF
Unexplained
European
Income $100K - $199K
Teacher
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Review of
He [Dr. Shaun Williams] explained everything and was very sincere and listened to our concerns...Very calm and reassuring. He took the time to answer our questions and was willing to adjust our schedule so he could do our transfer. Willing to meet with us after failed cycles to discuss further course of treatments...He’s very quiet and calm.
Monitoring [at RMA of Connecticut] was between the hours of 7-8 am. Very easy in easy out. Everyone was super friendly and efficient...They have a great team of people to support us in all ways. I loved attending their ladies night group and meeting other women like myself. They also had acupuncture and nutrition services as well as mental health services...I loved them all [nurses]. It was so easy to communicate with them through email and phone.
How was your experience with Shaun Williams at Illume Fertility (formerly RMA of Connecticut)?
Very calm and reassuring. He took the time to answer our questions and was willing to adjust our schedule so he could do our transfer. Willing to meet with us after failed cycles to discuss further course of treatments.
What's one piece of advice would you give a prospective patient of Shaun Williams at Illume Fertility (formerly RMA of Connecticut)?
He’s very quiet and calm.
During treatment, were you treated like a number or a human with Shaun Williams at Illume Fertility (formerly RMA of Connecticut)?
He explained everything and was very sincere and listened to our concerns.
Describe your experience with your nurse at Illume Fertility (formerly RMA of Connecticut). (Assigned nurse: Kathy)
I loved them all. It was so easy to communicate with them through email and phone.
Describe your experience with Illume Fertility (formerly RMA of Connecticut).
They have a great team of people to support us in all ways. I loved attending their ladies night group and meeting other women like myself. They also had acupuncture and nutrition services as well as mental health services.
Describe your experience with your monitoring appointments at Illume Fertility (formerly RMA of Connecticut).
Monitoring was between the hours of 7-8 am. Very easy in easy out. Everyone was super friendly and efficient.
Describe the costs associated with your care under Shaun Williams at Illume Fertility (formerly RMA of Connecticut).
My insurance covered all infertility treatments. I just had to cover my deductible.
Describe Shaun Williams's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Illume Fertility (formerly RMA of Connecticut).
He allowed us to transfer two, busy strongly advised we only do 1.
10
Doctor
Shaun Williams
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
5 of 5
10
Clinic
Illume Fertility (formerly RMA of Connecticut)
Danbury
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Review of
2010 - 2017, Unknown Success
NPS
10
NPS
10
Age 30 - 37
2 IUI
Endometriosis
Uterine Fibroids
European
Income $50K - $99K
Only Doc Seen
Donor Sperm
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Review of
Dr Williams treated me for a large fibroid tumor and severe endometriosis through meds and surgery when needed to deal with pain. Now that I am trying to get pregnant he started fairly aggressively with treatment to up my chances...They have truly been awesome through several surgeries and procedures that I have had over the last 6 years. Dr Williams has an awesome bedside manner and has never treated me as if I was crazy as other doctors did prior to me endometriosis and tumor diagnosis...Dr Williams is always great about following up with me no matter the hours when I am having an issue
[RMA of Connecticut's] strength is that they are always available when needed. Weaknesses wish there were slightly later hours weekdays...Dr Williams treated me for a large fibroid tumor and severe endometriosis through meds and surgery when needed to deal with pain. Now that I am trying to get pregnant he started fairly aggressively with treatment to up my chances.
How was your experience with Shaun Williams at Illume Fertility (formerly RMA of Connecticut)?
They have truly been awesome through several surgeries and procedures that I have had over the last 6 years. Dr Williams has an awesome bedside manner and has never treated me as if I was crazy as other doctors did prior to me endometriosis and tumor diagnosis.
What's one piece of advice would you give a prospective patient of Shaun Williams at Illume Fertility (formerly RMA of Connecticut)?
To allow the process to work and to always ask questions - never be afraid to ask questions.
During treatment, were you treated like a number or a human with Shaun Williams at Illume Fertility (formerly RMA of Connecticut)?
Dr Williams is always great about following up with me no matter the hours when I am having an issue
Describe the protocols Shaun Williams used in your cycles at Illume Fertility (formerly RMA of Connecticut) and their degree of success.
Dr Williams treated me for a large fibroid tumor and severe endometriosis through meds and surgery when needed to deal with pain. Now that I am trying to get pregnant he started fairly aggressively with treatment to up my chances.
Describe your experience with Illume Fertility (formerly RMA of Connecticut).
Strength is that they are always available when needed. Weaknesses wish there were slightly later hours weekdays.
Describe the costs associated with your care under Shaun Williams at Illume Fertility (formerly RMA of Connecticut).
My insurance has covered 90% of costs. Only out of pocket is the sperm donor.
10
Doctor
Shaun Williams
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
3 of 5
10
Clinic
Illume Fertility (formerly RMA of Connecticut)
Trumbull
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Review of
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unknown Success
NPS
10
NPS
10
Age 30 - 31
1 IVF
Anovulation
Male Factor
Unexplained
Income $200K - $499K
1st of 2 Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Review of
Dr. Shaun Williams is extremely caring and takes his time. He has called me throughout the experience to check in and give me critical updates. In the beginning when we were diagnosing and trying to figure out next steps, he gave us a ton of detail and explained each step thoroughly...I did feel like my ultrasounds and regular check ins during the retrieval process was very quick and I didn't have time to ask questions.
[RMA of Connecticut] is very professional, clean, the appointments are on time and the team is very attentive. One weakness and frustration is that it's impossible to get your results...they do not upload your results into an online portal and every time you try and request your results, you have to sign paperwork and then they email them to you individually...
How was your experience with Shaun Williams at Illume Fertility (formerly RMA of Connecticut)?
Dr. Williams is extremely caring and takes his time. He has called me throughout the experience to check in and give me critical updates. In the beginning when we were diagnosing and trying to figure out next steps, he gave us a ton of detail and explained each step thoroughly.
During treatment, were you treated like a number or a human with Shaun Williams at Illume Fertility (formerly RMA of Connecticut)?
I felt like my individual appointments were personalized and my doctor took his time. But I did feel like my ultrasounds and regular check ins during the retrieval process was very quick and I didn't have time to ask questions.
Describe your experience with Illume Fertility (formerly RMA of Connecticut).
RMA is very professional, clean, the appointments are on time and the team is very attentive. One weakness and frustration is that it's impossible to get your results. They do not upload your results into an online portal and every time you try and request your results, you have to sign paperwork and then they email them to you individually. It doesn't make any sense and it's pretty frustrating.
Describe your experience with your monitoring appointments at Illume Fertility (formerly RMA of Connecticut).
It was very efficient and well run but I didn't have a lot of time and felt sort of rushed.
What specific things went wrong at Illume Fertility (formerly RMA of Connecticut)?
  • Failed to call with results
10
Doctor
Shaun Williams
NPS
Humanity
3 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Illume Fertility (formerly RMA of Connecticut)
Norwalk
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Review of

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