Rated 3.5
Strongly recommend: 21%Don't recommend: 79%3.5
21% strongly recommend
2 reviews
Humanity
6.6
6.6
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
5
5
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
2
2
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

Responsiveness
9
Excellent
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
University of North Carolina—Chapel Hill
Residency
Medical University of South Carolina
Fellowship
Thomas Jefferson University Hospitals
Shelby Neal works at

Duke Fertility Center
Rated 5.9
Strongly recommend: 39%Neutral: 15%Don't recommend: 47%5.9

Explore Clinic
Durham
5704 Fayetteville Road
Durham, NC 27713

2 patient reviews

2019 - 2020, Unsuccessful
NPS
9
NPS
10
Age 35 - 36
2 IUI
Male Factor
Unexplained
European
Income $50K - $99K
Nurse or HC Services
3rd of 3 Docs
1 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
Shelby was very compassionate and hopeful each cycle that we would be successful. She always was available to talk about any of the test results we had, explained procedures thoroughly, spent an hour with us on a phone consultation during the COVID crisis to discuss our next treatment plan. She is very passionate about what she does and it shows...Shelby increased my Femara when we did not get the optimal amount of good sized eggs for treatment
Wonderful staff [at Duke Fertility Center], very knowledgeable, very compassionate, clean bright office. Each member of the staff is warm an inviting. Some of the staff members have even gone through fertility treatments and are very encouraging and open to share their stories...All of the nursing staff is excellent, they are very thorough in their explanations of things, they are quick to reply to messages and always very encouraging with sub optimal results.
How was your experience with Shelby Neal at Duke Fertility Center?
Shelby was very compassionate and hopeful each cycle that we would be successful. She always was available to talk about any of the test results we had, explained procedures thoroughly, spent an hour with us on a phone consultation during the COVID crisis to discuss our next treatment plan. She is very passionate about what she does and it shows.
What's one piece of advice would you give a prospective patient of Shelby Neal at Duke Fertility Center?
Ask a lot of questions, understand all of your options
During treatment, were you treated like a number or a human with Shelby Neal at Duke Fertility Center?
Shelby took a lot of time to talk with us about our options, made us feel secure in our decisions.
Describe the protocols Shelby Neal used in your cycles at Duke Fertility Center and their degree of success.
Shelby increased my Femara when we did not get the optimal amount of good sized eggs for treatment. She went over the results of each semen analysis and how they got to the numbers they did. She talked us through each step of the IVF process.
Describe your experience with the nursing staff at Duke Fertility Center.
All of the nursing staff is excellent, they are very thorough in their explanations of things, they are quick to reply to messages and always very encouraging with sub optimal results.
Describe your experience with Duke Fertility Center.
Wonderful staff, very knowledgeable, very compassionate, clean bright office. Each member of the staff is warm an inviting. Some of the staff members have even gone through fertility treatments and are very encouraging and open to share their stories.
Describe the costs associated with your care under Shelby Neal at Duke Fertility Center.
Our insurance did not kick in for the first several months of our treatment so we paid out of pocket.
9
Doctor
Shelby Neal
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Duke Fertility Center
Durham
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2021 - 2022, Unsuccessful
NPS
2
NPS
3
Age 29 - 30
2 IUI
Unexplained
Income $0 - $49K
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Well I just seen her [Dr. Shelby Neal] once. she just told me to work on 3 rounds of IUI told me the medication to use on the IUI rounds and she said we will talk after the 3 negative IUI rounds. it is frustrating because, now I have more questions, I was not done ultrasounds before the IUI's. I wished I would be able to talk to her more, have more information on success, rates of which kind of treatments I can get.
Weakness: doctors wont see you soo, their treatments arent well coordinated as of they are always late. strengths, the nurses are lovely. I think a new patient, should do research on their own and ask questions because they are now well explain at this clinic
How was your experience with Shelby Neal at Duke Fertility Center?
Well I just seen her once. she just told me to work on 3 rounds of IUI told me the medication to use on the IUI rounds and she said we will talk after the 3 negative IUI rounds. it is frustrating because, now I have more questions, I was not done ultrasounds before the IUI's. I wished I would be able to talk to her more, have more information on success, rates of which kind of treatments I can get.
What's one piece of advice would you give a prospective patient of Shelby Neal at Duke Fertility Center?
ask questions
During treatment, were you treated like a number or a human with Shelby Neal at Duke Fertility Center?
I would say number, since I was not talked of the process. instructions were not given in detailed about the medication. I had to google how to take the shoot. treatments were always late so whom knows if that is why I dont have a positive result. I feel like they are just doing another job.
Describe your experience with the nursing staff at Duke Fertility Center.
I would send messages they would respond as soon as they could
Describe your experience with Duke Fertility Center.
Weakness: doctors wont see you soo, their treatments arent well coordinated as of they are always late. strengths, the nurses are lovely. I think a new patient, should do research on their own and ask questions because they are now well explain at this clinic
Describe the costs associated with your care under Shelby Neal at Duke Fertility Center.
well I had to pay out of my pocket because they told me the insurance did not covered my treatments surprisingly every time I called the insurance they told me yes they did cover IUI the doctor just needed to communicate with the insurance but this was never done and I was hoping to pay and get a positive result which never happened. IUI's were reasonable price
What specific things went wrong at Duke Fertility Center?
  • Failed to order appropriate test
Describe the specific things that went wrong at Duke Fertility Center.
I was not well instructed on how to use the ovidrel shoot. all the IUI's are been late. my partner goes do what he needs and then I try to get there half an hour before the procedure even though they say to come in only 15 mins prior but then they do the procedure 1 hour later. is frustrating, they are dealing with peoples emotions of becoming a parent some of us do not fully understand what is happening and we just want something positive tardiness is negative and we are heartbroken, stressed and overthinking been late wont help us
2
Doctor
Shelby Neal
NPS
Humanity
3 of 5
Communication
2 of 5
Frequency Seen
1 of 5
Compassion
3 of 5
Explained risks
3 of 5
Adaptability
3 of 5
3
Clinic
Duke Fertility Center
Durham
NPS
Operations
3 of 5
Scheduling
1 of 5
Billing Department
1 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
1 of 5