Rated 8.2
Strongly recommend: 43%Neutral: 46%Don't recommend: 11%8.2
43% strongly recommend
7 reviews
Humanity
9.2
9.2
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
9.4
9.4
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
7
7
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

Responsiveness
5.6
OK
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
St. Louis U.
Residency
U. of Tennessee Memphis
Fellowship
UMDNJ

How Doctor Communicates

doctor, nurse available by email
nurse available by directline
nurse available by directline
not available by personal cell phone
not available by personal cell phone
Shirley Fong works at

Kaiser Permanente SoCal
Rated 7.7
Strongly recommend: 42%Neutral: 35%Don't recommend: 23%7.7

At 1 office

Fontana
9961 Sierra Ave
Fontana, CA 92335
(888) 750-0036
Explore Clinic

2 patient reviews filtered by:

2018, Unsuccessful
7
6
Age 38
4 IUI
Diminished Ovarian Reserve
Poor Egg Quality
Unexplained
Latinx
Income $100K - $199K
Teacher
2nd of 2 Docs
Neutral
Doesn't Recommend
Unsuccessful
Dr. Fong has a very soft bedside manner and seems to care, but at times it is difficult to make sure you see her at all appointments. Dr. Fong is not always available. During one cycle, neither Dr. was available and patients were told to wait until next cycle.... I had an IUI done and it was negative. Next IUI, medication was increased and my cycle had to be cancelled because I had too many follicles that were going to be released. I felt this cycle was poorly monitored
The nursing staff in the front office seem to have some sympathy and seem to care. They do try and return your call or email asap.... at Kaiser, as patients, we do not always get to see our doctors. Sometimes we are seen by another Dr. or RN, this makes me feel a little less important because I feel, I am not getting the care I deserve from one individual and there might be some miscommunication at times when there are a few people involved in my care.
How was your experience with Shirley Fong at Kaiser Permanente SoCal?
Dr. Fong has a very soft bedside manner and seems to care, but at times it is difficult to make sure you see her at all appointments. Dr. Fong is not always available. During one cycle, neither Dr. was available and patients were told to wait until next cycle.
What's one piece of advice would you give a prospective patient of Shirley Fong at Kaiser Permanente SoCal?
Please go in with a goal. If they can not do anything for you in the first 3 months please seek other help. I feel as if I lost time and some money.
During treatment, were you treated like a number or a human with Shirley Fong at Kaiser Permanente SoCal?
Dr. Fong has been a little more proactive than my last doctor, but at Kaiser, as patients, we do not always get to see our doctors. Sometimes we are seen by another Dr. or RN, this makes me feel a little less important because I feel, I am not getting the care I deserve from one individual and there might be some miscommunication at times when there are a few people involved in my care.
Describe the protocols Shirley Fong used in your cycles at Kaiser Permanente SoCal and their degree of success.
I am currently still under treatment. I was suggested 3 medicated cycles with injections. First cycle was using Menopur and dosages were increased for almost 12 days. I had an IUI done and it was negative. Next IUI, medication was increased and my cycle had to be cancelled because I had too many follicles that were going to be released. I felt this cycle was poorly monitored and there was no communication from my Dr.When I when in for the ultrasound,the RN suggested I cancel and asked why my Dr. did not bring me in earlier, it was a holiday.
Describe your experience with the nursing staff at Kaiser Permanente SoCal.
The nursing staff in the front office seem to have some sympathy and seem to care. They do try and return your call or email asap.
Describe your experience with Kaiser Permanente SoCal.
Ask Dr. all the questions possible. Make them spend time with you and answer any concerns you may have. Do not let them tell you they do not have room for you when you are making appointments. Make sure nurses go over all medication with you and your partner.
Describe the costs associated with your care under Shirley Fong at Kaiser Permanente SoCal.
My insurance covers most of my office visits, medications, and procedures.
7
Doctor
Shirley Fong
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
6
Clinic
Kaiser Permanente SoCal
Fontana
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2013 - 2019, Unsuccessful
8
9
Age 25 - 31
5 IUI
1 IVF
1 Egg Freezing
Anovulation
PCOS
Recurrent Pregnancy Loss
Unexplained
East Asian
Latinx
Income $0 - $49K
3rd of 4 Docs
Neutral
Strongly Recommends
Unsuccessful
She [Dr. Fong] listens and makes you feel like you matter. ... I didn’t get to see her much because she works primarily down in LA. But when I did see her she was always nice and very pleasant ... I felt comfortable with her. ... She showed compassion and sympathy ... She tried iui ... Make the appointment way in advance she is always booked ... I would definitely recommend Kamala she was a great NP [Kaiser Permanente].
It was the day of the Iui my np was not in and she rescheduled me with another np. The np said she would see me the next day by the time she saw me she said i should have seen her yesterday. I explained that they cancelled my appointment and rescheduled me for next day. She cancelled my Iui cycle. It was stressful. I post $3k that cycle ... The staff [Kaiser Permanente] was nice. Location was centrally located. I would definitely recommend Kamala she was a great NP.
How was your experience with Shirley Fong at Kaiser Permanente SoCal?
She listens and makes you feel like you matter. I felt comfortable with her. I didn’t get to see her much because she works primarily down in LA. But when I did see her she was always nice and very pleasant
What's one piece of advice would you give a prospective patient of Shirley Fong at Kaiser Permanente SoCal?
Make the appointment way in advance she is always booked
During treatment, were you treated like a number or a human with Shirley Fong at Kaiser Permanente SoCal?
She showed compassion and sympathy
Describe the protocols Shirley Fong used in your cycles at Kaiser Permanente SoCal and their degree of success.
She tried iui
Describe your experience with your nurse at Kaiser Permanente SoCal. (Assigned nurse: Kamala heisser )
Kamala is the best
Describe your experience with Kaiser Permanente SoCal.
It’s expensive when you don’t have fertility coverage . I really wanted something a bit more affordable. The staff was nice. Location was centrally located. I would definitely recommend Kamala she was a great NP.
Describe the costs associated with your care under Shirley Fong at Kaiser Permanente SoCal.
$3k per Iui cycle
What specific things went wrong at Kaiser Permanente SoCal?
  • Canceled a cycle due to clinic error
Describe the specific things that went wrong at Kaiser Permanente SoCal.
It was the day of the Iui my np was not in and she rescheduled me with another np. The np said she would see me the next day by the time she saw me she said i should have seen her yesterday. I explained that they cancelled my appointment and rescheduled me for next day. She cancelled my Iui cycle. It was stressful. I post $3k that cycle
8
Doctor
Shirley Fong
Humanity
Communication
Frequency Seen
Compassion
Explained risks
Adaptability
9
Clinic
Kaiser Permanente SoCal
Bakersfield
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources