Shruti Malik

Weakness- financial dept. you have to stay on top of them. The dr who came up with your protocol probably won’t be the one doing retrieval or transfer. Strength- my nurse, dr. Malik and all who work there.

My clinic has several offices in my area, but not all clinics are able to accomplish the same tasks. I frequently have to travel to a clinic that is open (often depends on timeframe in my cycle) and it’s not always convenient for a full time job. If they are able to accommodate with a phone visit, respond via email, or give me the last appointment of the day then they will. The plus side is that many locations so there is always one open.

It feels like they try to fit everyone into the same mold. They often provide papers with a list of instructions for medications, treatments, etc. If you look closely the some of the forms are dated years ago. It doesn't feel like they take a good personal approach, rather, they try to apply the same to all. The pros are that there are so many offices in the area, you can always go to one of the other locations if you aren't able to make it into yours for monitoring. There is also 24/7 phone lines and weekend monitoring, you just will likely deal with nurses and doctors you aren't as familiar with.

There should be more private reception area. The reception area is right by the waiting area and every one can hear what ever you have to discuss with them. The billing area is right there. The reception speak loud. We are there for an already sensitive topic .

This clinic is conveniently located near Route 50 and Route 66. It's right next to a Mall, so if you feel upset after your visit there are many outlets for your feelings there. The office is pretty boring, it's not particularly nice waiting there but nothing terrible either.

Shady Grove Fertility is a wonderful clinic. They do everything there so it means that you don’t have to drive all over the place for testing, monitoring, and procedure. I highly recommend this clinic.

Weaknesses: I called to find out about getting day 3 bloodwork done. The front desk person gave me the astronomical price for bloodwork, but didn't mention that I could also go to LabCorp and get it done for way cheaper. I was a bit concerned that it wasn't even mentioned as an option. Strengths: Short wait time to be seen, my nurse (Patrice).

Someone always answered the phones when I called which may sound minor but given my experience with other medical practices was a welcome change. Everyone was courteous and informed. I enjoyed the fact that there were multiple offices I could visit based upon my schedule and availability. I split my time between Fair Oaks, which was opened Monday through Friday and handled my monitoring appointments, and Fairfax, which was opened on the weekends and handled inseminations/IVF procedures. I received the same high level of care at both offices. The only weakness regarding the front desk staff is that I received inconsistent pricing for my IUI. I had to pay out of pocket and it seemed like the staff was not used to this, thus I would be quoted between $200 - $250. I would just budget $250 and if it was less it would be a bonus to me. The finance department had some weakness as well. They were a bit slow to respond (compared to the speed of the nurses) and sometimes their explanations were unclear. However, I had heard that same complaint from others before I began working with the finance department so knowing that was the case I stayed on top of them. In the end, that weakness was insignificant to me in the grand scheme of things.

The Clinic was amazing. I was always greeted nicely when I came in and a super friendly, we'll see you next time, when I left. The facilities were very clean and quite, so you could just breathe and relax, it was completely stress free outside the unknowns and the reasons you're there!

I trust SGF, everything went really well for me from scheduling/rescheduling (Barbara in the front office in FairOaks is the sweetest person I met) to getting Ultrasounds (Julie is the best!!). Not much wait time in the lobby either.