Verified
This patient has provided documentation of treatment at this clinic.
2021 - 2022, Successful
From the beginning, Dr Klipstein was very clear with us about potential risks of the treatment. She knew it would be my 3rd cycle and proposed a different protocol, which I really liked. She explained why she was changing the protocol and how it would help my next cycle. She was also available when needed and, from time to time, when I had questions, she was able to clarify all of them...prep ahead of time to bring all your questions, so you can use your time with her wisely...
I had a few issues with the nursing staff [at InVia Fertility Specialists] due to bad communication. They rarely answer the phone and prefer communicate via portal, what always take longer than expected...After a lot of back and forth, I decided to ask the doctor directly, and she was totally fine with starting the treatment on the date I proposed. I understand they need to be firm with patients, but there might be some flexibility when needed...
How was your experience with Sigal Klipstein at InVia Fertility Specialists?
From the beginning, Dr Klipstein was very clear with us about potential risks of the treatment. She knew it would be my 3rd cycle and proposed a different protocol, which I really liked. She explained why she was changing the protocol and how it would help my next cycle. She was also available when needed and, from time to time, when I had questions, she was able to clarify all of them.
What's one piece of advice would you give a prospective patient of Sigal Klipstein at InVia Fertility Specialists?
Be ready for your consultations with her, and prep ahead of time to bring all your questions, so you can use your time with her wisely.
During treatment, were you treated like a number or a human with Sigal Klipstein at InVia Fertility Specialists?
Dr Klipstein was available when I needed her and clarified all my questions.
Describe your experience with the nursing staff at InVia Fertility Specialists.
I had a few issues with the nursing staff due to bad communication. They rarely answer the phone and prefer communicate via portal, what always take longer than expected. One of the bad experiences I had was right before I start my IVF cycle, I had a work trip scheduled that would conflict with my first appointment, so I asked the nurses if there was some flexibility on my schedule, and if I could start on a different day without jeopardizing the whole cycle. They said no right away without even asking the doctor. I insisted on changing the date but they kept saying no and assuring I would miss the entire cycle. It took forever for them to respond, and they always come back with a negative answer. After a lot of back and forth, I decided to ask the doctor directly, and she was totally fine with starting the treatment on the date I proposed. I understand they need to be firm with patients, but there might be some flexibility when needed! The good thing is at the end of my treatment, I had my appointments at In Via Chicago, and I met the sweetest nurses (Monika and Sheila)! To be fair, the comments above don't reflect their behavior and all the support they provided me during the weeks we worked together.
Describe your experience with InVia Fertility Specialists.
Overall, the clinic is great. I had my appointments at Hoffman States and Chicago, and the clinic in Chicago is beautiful! They opened mid 2022, so everything is new and easy to access. If you're in the city, I recommend going to In Via at Roscoe Village.
Describe the costs associated with your care under Sigal Klipstein at InVia Fertility Specialists.
Insurance plan covered most part of the costs.
What specific things went wrong at InVia Fertility Specialists?
- Failed to call in prescriptions to pharmacy
- Provided conflicting information
Describe the specific things that went wrong at InVia Fertility Specialists.
Initially, I informed the clinic my preferred office and appointment time, but often they schedule it in another place or time. So, I had frequently to call back and reschedule it.
For example, on my last appointment, I asked them to schedule at 6:40am and they did at 7:30am. I asked to change and they confirmed it was rescheduled to 6:40am via portal message, but never corrected the appointment on my calendar. I was there on the correct day and time, I had my sono done and, two hours later, they called me (angry!) to ask why I hadn't made it to the appointment at 7:30am...
Things like that happened a couple of times, and in my opinion it shows that (1) they need to improve the portal ASAP, and (2) they need to train staff again and improve communication between the nurses.