Sonja Kristiansen

Houston Fertility Center

Available Lines of Communication

Nurse available by emailNurse available by direct lineNot available by cell phone
Medical SchoolTexas Tech U.
ResidencyJohns Hopkins
FellowshipBaylor
Katy
9055 Katy Fwy Ste 450
Houston, TX 77024
713-862-6181
Sugar Land
2205 Williams Trace Blvd
Sugar Land, TX 77478
713-225-5375
On a scale from 0-10, how likely are you to recommend Sonja Kristiansen to a friend?
Strongly recommend: 19%Neutral: 19%Don't recommend: 61%5.2
4 assessments
  • 19% Strongly recommend (9-10)
  • 19% Neutral (7-8)
  • 61% Don't recommend (0-6)
Humanity
Treated like a number
Treated like a human
Communication
Poor communication
Excellent communication
Frequency Seen
Rarely saw at appts.
Always saw at appts.
Responsiveness
Poor response time
Excellent response time
On a scale from 0-10, how likely are you to recommend Houston Fertility Center to a friend?
Strongly recommend: 25%Don't recommend: 75%3.5
3 assessments
  • 25% Strongly recommend (9-10)
  • 0% Neutral (7-8)
  • 75% Don't recommend (0-6)
4 assessments
1
Age
32 - 33
Treated
2017 - 2018
Success with this Doc
No
Treatment
2 IUI, 1 IVF
Diagnosis
Unexplained
1
Dr. Kristiansen was initially very nice and explained what she thought was best for me. A few months later we returned to her clinic excited to start this journey.... Once we came back it was mostly visits with the staff. I saw the doctor for my endometrial biopsy, HSG and egg transfer.... It was very frustrating because I felt no genuine care.... Also worth mentioning, she never ever discussed the appropriate amount of embryos to transfer for me.
+ Read more
Age
32 - 33
Treated
2017 - 2018
Success with this Doc
No
Race
Latino, Native American
Income
$50K - $99K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
3rd of 3 Docs
Treatment
2 IUI, 1 IVF
Diagnosis
Unexplained
1
How was your experience with Sonja Kristiansen at Houston Fertility Center?
Dr. Kristiansen was initially very nice and explained what she thought was best for me. A few months later we returned to her clinic excited to start this journey. It took us a while because we were unsure if this was the route to go and partly because we were not financially ready. Once we came back it was mostly visits with the staff. I saw the doctor for my endometrial biopsy, HSG and egg transfer. Apparently, she was there for the retrieval but I couldnt say for certain since she was late and by then they had already put me under anesthesia. When I woke I only saw the staff once again. It was very frustrating because I felt no genuine care. Once we returned for the egg transfer I was already prepped and on the stirrups. She walks in and doesn’t greet us or say a word. Only gets started on the procedure and mentions I have a perfectly looking uterus and that was all. I mentioned the procedure was very painful and she only says, “almost done”. Her assistant comforted me but that was all. Bone dry. Also worth mentioning, she never ever discussed the appropriate amount of embryos to transfer for me. Granted they gave me a large packet of general information to read, but everyone’s case is different. I had questions but she was never available. Her assistant made recommendations but that was all I had to go by. So I made my own decision. Luckily I had online support groups who helped guide me. Once we received the dreaded call of the negative results it was Dr. kristiansen who called, in which I was surprised. Sadly though, it sounded like another routine call. I went to this doctor because a friend recommended her and she had a successful pregnancy with her. I’m not saying she is a horrible person but if you’re the type of person who needs compassionate care during a stressful and emotional time like this, she is not the doctor for you. I will not return to her but honestly, I don’t think she will ever notice.
What's one piece of advice would you give a prospective patient of Sonja Kristiansen at Houston Fertility Center?
Write down all your questions and asks at your consult visit. If you have to annoy the staff with questions then so be it. It is your money (and a lot of it) that you’re forking out. Plus this is no small matter to just wonder about.
During treatment, were you treated like a number or a human with Sonja Kristiansen at Houston Fertility Center?
Initially for my consultation I felt more like a human. Like she genuinely cared. I took a few months off to decided the correct route for us and when we returned is when I became a number. I saw the doctor maybe 2-3 more times after that (one of which it was during the egg retrieval when I was already out from anesthesia). I saw her staff more than anything.
Describe the protocols Sonja Kristiansen used in your cycles at Houston Fertility Center and their degree of success.
Birth control first to regulate the cycle and ovulation. My husband and I were also started on a zpack prophylactically. Then blood work to monitor lining. They started me on lupron, then gonal f and menopur. Finally I had the trigger shot (ovidrel) and progesterone in oil. Valium was given during the Day of the transfer to help relax the uterus. Towards the end of stimulation I was started on estradiol and medrol. Medrol was one of the final pills (suppressant) and it was basically to keep the body from rejecting the embryos.
Describe your experience with the nursing staff.
I felt like one of the medical assistants was very dry and unprofessional. Apparently she was new but she had no personality and explained nothing. I want to say her name was Blanca. I will mention Myra was incredibly patient, compassionate and caring. Had it not been for her I probably would’ve wanted to quit treatment altogether. She explained everything in detail and lessened my worries (if at all possible in this process). I cannot rave about her any more. She was just so wonderful.
Describe your experience with Houston Fertility Center.
The clinic is listed as having 2 locations but anytime I made an appointment I expressed that I needed the closer location to my home and somehow they were never available for appointments there. One of the main reasons I selected her was because of her convenient location in sugar land. I always found myself driving to Houston (45 min away).
Describe your experience with your monitoring appointments at Houston Fertility Center.
These appointments were quick and smooth. With an assistant.
Describe the costs associated with your care under Sonja Kristiansen at Houston Fertility Center.
This clinic is cheaper than other clinics (also a deciding factor for us) but they don’t offer payment plans or financing like some clinics. They don’t offer samples of medications either. Full payment is due at the time of the first ultrasound, no questions.
Describe Sonja Kristiansen's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Houston Fertility Center.
This was never discussed with us.
What specific things went wrong at Houston Fertility Center?
  • Lost appointments
  • Failed to call with results
1
Doctor
Sonja Kristiansen
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
2
Clinic
Houston Fertility Center
Katy
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
38
Treated
2014
Success with this Doc
Yes
Treatment
3 IUI
Diagnosis
Poor Egg Quality, Other
10
My personal situation was very unconventional. She [Dr. Kristiansen] never made me feel like there was anything wrong with it. She conveyed optimism but was always very factual and very direct/clear. She showed compassion when I had a miscarriage, I don't remember the details as it was an emotional time but I remember my interaction with her always felt good...She was warm and yet direct. She made empathetic comments and was never judgmental.
+ Read more
Age
38
Treated
2014
Success with this Doc
Yes
Race
European, Latino
Income
Occupation
Operations
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI
Diagnosis
Poor Egg Quality, Other
10
How was your experience with Sonja Kristiansen at Houston Fertility Center?
My personal situation was very unconventional. She never made me feel like there was anything wrong with it. She conveyed optimism but was always very factual and very direct/clear. She showed compassion when I had a miscarriage, I don't remember the details as it was an emotional time but I remember my interaction with her always felt good.
What's one piece of advice would you give a prospective patient of Sonja Kristiansen at Houston Fertility Center?
I would just say that my experience with her was very good and that I would not hesitate to seek treatment with her again.
During treatment, were you treated like a number or a human with Sonja Kristiansen at Houston Fertility Center?
She was warm and yet direct. She made empathetic comments and was never judgmental.
Describe your experience with your nurse at Houston Fertility Center.
I was in treatment for the better part of about a year and had 2 or three different nurses assigned to my case. The first one was great, really nice. She went on maternity leave and they assigned me to a second nurse. She was ok, not as warm and friendly. There was a third one that would just cover when someone was out and that one was not very friendly. But she was never rude or anything like that, just not nearly as friendly and communicative as the first one.
Describe your experience with Houston Fertility Center.
The location is very central, easy to get to, which is very important considering the amount of times you have to go there while on treatment. The clinic is well equipped, they had everything that was needed for my treatments and were very professional. I was usually seen quickly and on time.
10
Doctor
Sonja Kristiansen
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Houston Fertility Center
Katy
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
6
Age
35 - 39
Treated
2012 - 2016
Success with this Doc
No
Treatment
1 IVF
Diagnosis
Anovulation, Unexplained
6
The doctor [Dr. Sonja Kristiansen] was successful in helping me get pregnant with my first son in 2012, however when we tried again in 2015/2016, I spent 8+ trying and the treatments did change slightly. She did not suggest IVF until after 4-5 unsuccessful attempts at using the medication and intercourse method.... She did not spend much time talking to me about what to expect. Her office staff did most of the communication.
+ Read more
Age
35 - 39
Treated
2012 - 2016
Success with this Doc
No
Race
European
Income
$200K - $499K
Occupation
Business Executive
Order & Number of Docs Seen
1st of 2 Docs
Treatment
1 IVF
Diagnosis
Anovulation, Unexplained
6
How was your experience with Sonja Kristiansen at Houston Fertility Institute?
The doctor was successful in helping me get pregnant with my first son in 2012, however when we tried again in 2015/2016, I spent 8+ trying and the treatments did change slightly. She did not suggest IVF until after 4-5 unsuccessful attempts at using the medication and intercourse method.
What's one piece of advice would you give a prospective patient of Sonja Kristiansen at Houston Fertility Institute?
She is nice but you will not see her very often.
During treatment, were you treated like a number or a human with Sonja Kristiansen at Houston Fertility Institute?
She did not spend much time talking to me about what to expect. Her office staff did most of the communication.
Describe the protocols Sonja Kristiansen used in your cycles at Houston Fertility Institute and their degree of success.
I used Gonal F, Menopur and Ovidrel to get pregnant the first time (when I was 34 years old). The second time, I was 38 years old, and we used the same stuff but added the progesterone shots and Estradiol pills.
Describe your experience with the nursing staff.
Poor communication to patients. They would call and start riddling off instructions before I was ready to write anything down. They also confused me with how to fill prescriptions.
Describe your experience with Houston Fertility Institute.
Weaknesses: communication with patients regarding patient protocols was poor. It was always unclear which medications to take at what dosage and at what time. Strengths: they offer early morning and lunch-time appointments.
Describe the costs associated with your care under Sonja Kristiansen at Houston Fertility Institute.
$7,000 to convert a stimulation cycle into a one-time IVF try. I think I spent at least $3,000-5,000 on medications ahead of time.
Describe Sonja Kristiansen's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Houston Fertility Institute.
She said it was completely my choice. I chose to go with one.
6
Doctor
Sonja Kristiansen
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
1
Clinic
Houston Fertility Institute
Houston - Hous
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
8
Age
39
Treated
2013
Success with this Doc
No
Treatment
2 IVF, Donor Eggs
Diagnosis
Diminished Ovarian Reserve, Male Factor, Poor Egg Quality
8
I thought that she [Dr. Kristiansen] was very nice, but I only saw her 3 times. 1 for my initial consultation, 2 at my egg retrieval & 3 the day she let me go as a patient. I feel that she was very knowledgeable, but it was frustrating that she told me that she couldn't get me pregnant, without giving me an option to use donor eggs...Everyone there [Houston Fertility Center] was kind & understanding of the emotional toll of infertility... I wasn't told how to properly take the birth control pills (after I finished the first pack). This resulted in us having to stop the first round of treatments & wait another month to start over again.
+ Read more
Age
39
Treated
2013
Success with this Doc
No
Race
European
Income
Occupation
Order & Number of Docs Seen
1st of 2 Docs
Treatment
2 IVF, Donor Eggs
Diagnosis
Diminished Ovarian Reserve, Male Factor, Poor Egg Quality
8
How was your experience with Sonja Kristiansen at Houston Fertility Center?
I thought that she was very nice, but I only saw her 3 times. 1 for my initial consultation, 2 at my egg retrieval & 3 the day she let me go as a patient. I feel that she was very knowledgeable, but it was frustrating that she told me that she couldn't get me pregnant, without giving me an option to use donor eggs.
What's one piece of advice would you give a prospective patient of Sonja Kristiansen at Houston Fertility Center?
Ask a ton of questions.
During treatment, were you treated like a number or a human with Sonja Kristiansen at Houston Fertility Center?
Everyone there was kind & understanding of the emotional toll of infertility.
Describe your experience with your nurse at Houston Fertility Center. (Assigned nurse: Can't remember her name)
My only issue with the nursing team is, that they didn't fully explain my meds to me. Knowing that this was my 1st time ever doing fertility treatments, I wasn't told how to properly take the birth control pills (after I finished the first pack). This resulted in us having to stop the first round of treatments & wait another month to start over again.
Describe your experience with Houston Fertility Center.
I think they desperately need to work on customer service when someone calls in. Most people calling in have NO IDEA how to go about anything in the fertility world, so a nicer voice on the other end of the phone would be helpful.
Describe the costs associated with your care under Sonja Kristiansen at Houston Fertility Center.
$20,000 ballpark
What specific things went wrong at Houston Fertility Center?
  • Provided conflicting information
  • Failed to convey critical information
8
Doctor
Sonja Kristiansen
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
0
Clinic
Houston Fertility Center
Katy
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
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