Sonja Kristiansen

Houston Fertility Center

Rated 5
Strongly recommend: 20%Neutral: 34%Don't recommend: 45%5
20% strongly recommend
14 reviews
Humanity
6.8
6.8
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
6.5
6.5
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
5.1
5.1
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

Responsiveness
7.8
Good
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
Texas Tech U.
Residency
Johns Hopkins
Fellowship
Baylor

How Doctor Communicates

doctor, nurse available by email
doctor, nurse available by directline
doctor, nurse available by directline
doctor available by personal cell phone
doctor available by personal cell phone
Sonja Kristiansen works at

Houston Fertility Center
Rated 4.9
Strongly recommend: 21%Neutral: 36%Don't recommend: 43%4.9

Explore Clinic
Houston
9055 Katy Fwy Ste 450
Houston, TX 77024
Sugar Land
2205 Williams Trace Blvd
Sugar Land, TX 77478

14 patient reviews

Verified

This patient has provided documentation of treatment at this clinic.

2021, Unsuccessful
NPS
0
NPS
0
Age 34
2 IVF
Unexplained
Income $100K - $199K
1st of 2 Docs
1 IVF With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
I am extremely disappointed in the treatment that I received from Dr. Kristiansen...doesn't really tailor a treatment plan for each patient and instead takes a more blanket approach...paid for two rounds of IVF treatment with this office and gotten literally nothing. Not even answers...told me I needed to possibly use donor eggs...My eggs retrieval at my new facility resulted in 17 eggs with 16 of those being viable...
The nursing staff here [Houston Fertility Center] was amazing and very kind. I have absolutely no complaints about the staff...extremely disappointed in the treatment that I received from Dr. Kristiansen...doesn't really tailor a treatment plan for each patient and instead takes a more blanket approach...paid for two rounds of IVF treatment with this office and gotten literally nothing. Not even answers...
How was your experience with Sonja Kristiansen at Houston Fertility Center?
My husband and I came to her office about 2 years ago to start IVF. I had a tubal ligation that could not be reversed and IVF was our only option. We met with Dr. Kristiansen and felt that this office was a good fit for us. After consulting we decided we would opt for InvoCell first considering I didn't have any fertility issues outside of my ligation. Dr. Kristiansen seemed knowledgeable and we didn't have any reason to think otherwise. We started our InvoCell journey and that resulted in very little egg retrieval and no fertilized eggs. Dr. Kristiansen explained that this was not really a normal response to have no fertilized eggs and we should consider doing a full round of IVF next. After some time passed and we were able to financially dive back in we went back to Dr. Kristiansen to start a full IVF cycle. Speed up to retrieval and again very little eggs are retrieved. I of course don't have anything to base this off of and trust the care and protocol that the doctor is providing. We then receive the dreaded phone call that again, we have not even one fertilized egg. My husband and I have both had tests and know that to our knowledge we have no issues with eggs or sperm. Dr. Kristiansen proceeds to tell us that again this is not a normal response and she doesn't really have any answers for us. There aren't any other tests that can be done and our best option would be to use donor eggs or donor sperm. We have now paid for two rounds of IVF treatment with this office and gotten literally nothing. Not even answers. I then start researching and find out that Dr. Kristiansen doesn't really tailor a treatment plan for each patient and instead takes a more blanket approach. I seek out another doctor and we start IVF treatment at that facility. The care was night and day. My treatment plan was completely different and tailored to me and my results. I am now realizing that Dr. Kristiansen didn't do things that she should have done which would make sense as to why so few eggs were retrieved and more than likely not mature. I was also informed by my new doctor that there is a test that could have been offered to make sure my husband was actually able to fertilize the eggs, when Dr. Kristiansen had told me there was no more testing that could be done. My eggs retrieval at my new facility resulted in 17 eggs with 16 of those being viable. How does that make any sense? Dr. Kristiansen told me I needed to possibly use donor eggs. I also found out from my new doctor that I have a great egg count so there wouldn't be a reason to use donor eggs. We ended up with multiple embryos from this cycle. I am now also pregnant from the first transfer. I am extremely disappointed in the treatment that I received from Dr. Kristiansen. IVF is a costly journey and I am extremely disappointed that we spent so much money at her office. Had we listened to her our option would have been donor eggs and sperm- we were perfectly healthy and able to create our own embryos. I am also saddened that this seems to be other patient's experience at her office. I will be making reviews and making sure that I can do everything to prevent anyone I know from seeking out fertility treatment here.
What's one piece of advice would you give a prospective patient of Sonja Kristiansen at Houston Fertility Center?
Do not seek out fertility treatment at this office.
During treatment, were you treated like a number or a human with Sonja Kristiansen at Houston Fertility Center?
I saw Dr. Kristiansen maybe a total of 3 times and spoke with her over the phone maybe 3 times and two of those were to inform us we had zero fertilized eggs.
Describe your experience with the nursing staff at Houston Fertility Center.
The nursing staff here was amazing and very kind. I have absolutely no complaints about the staff.
Describe your experience with Houston Fertility Center.
My husband and I came to her office about 2 years ago to start IVF. I had a tubal ligation that could not be reversed and IVF was our only option. We met with Dr. Kristiansen and felt that this office was a good fit for us. After consulting we decided we would opt for InvoCell first considering I didn't have any fertility issues outside of my ligation. Dr. Kristiansen seemed knowledgeable and we didn't have any reason to think otherwise. We started our InvoCell journey and that resulted in very little egg retrieval and no fertilized eggs. Dr. Kristiansen explained that this was not really a normal response to have no fertilized eggs and we should consider doing a full round of IVF next. After some time passed and we were able to financially dive back in we went back to Dr. Kristiansen to start a full IVF cycle. Speed up to retrieval and again very little eggs are retrieved. I of course don't have anything to base this off of and trust the care and protocol that the doctor is providing. We then receive the dreaded phone call that again, we have not even one fertilized egg. My husband and I have both had tests and know that to our knowledge we have no issues with eggs or sperm. Dr. Kristiansen proceeds to tell us that again this is not a normal response and she doesn't really have any answers for us. There aren't any other tests that can be done and our best option would be to use donor eggs or donor sperm. We have now paid for two rounds of IVF treatment with this office and gotten literally nothing. Not even answers. I then start researching and find out that Dr. Kristiansen doesn't really tailor a treatment plan for each patient and instead takes a more blanket approach. I seek out another doctor and we start IVF treatment at that facility. The care was night and day. My treatment plan was completely different and tailored to me and my results. I am now realizing that Dr. Kristiansen didn't do things that she should have done which would make sense as to why so few eggs were retrieved and more than likely not mature. I was also informed by my new doctor that there is a test that could have been offered to make sure my husband was actually able to fertilize the eggs, when Dr. Kristiansen had told me there was no more testing that could be done. My eggs retrieval at my new facility resulted in 17 eggs with 16 of those being viable. How does that make any sense? Dr. Kristiansen told me I needed to possibly use donor eggs. I also found out from my new doctor that I have a great egg count so there wouldn't be a reason to use donor eggs. We ended up with multiple embryos from this cycle. I am now also pregnant from the first transfer. I am extremely disappointed in the treatment that I received from Dr. Kristiansen. IVF is a costly journey and I am extremely disappointed that we spent so much money at her office. Had we listened to her our option would have been donor eggs and sperm- we were perfectly healthy and able to create our own embryos. I am also saddened that this seems to be other patient's experience at her office. I will be making reviews and making sure that I can do everything to prevent anyone I know from seeking out fertility treatment here.
Describe the costs associated with your care under Sonja Kristiansen at Houston Fertility Center.
Close to $25K with medications and procedure costs.
0
Doctor
Sonja Kristiansen
NPS
Humanity
1 of 5
Communication
1 of 5
Frequency Seen
1 of 5
Trustworthiness
1 of 5
Compassion
1 of 5
Explained risks
2 of 5
Adaptability
1 of 5
0
Clinic
Houston Fertility Center
Houston
NPS
Operations
2 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
3 of 5
Educational Resources
4 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2020, Unsuccessful
NPS
0
NPS
0
Age 41
1 Fertility Medications
Income $100K - $199K
2nd of 3 Docs
2 IUI With Other Docs
IVF With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Her [Dr. Kristiansen's] protocol was definitely one size fits all and not at all personalized based on my needs...I was given no rationale. I was told this is what you need to take and basically don’t ask questions. I’m 42 so my eggs ate more fragile. I was given 450 of follistim for 10 days, 75 of menopur for 5 days and ganirelix for 5 days and triggered with 5,000 HCG. They retrieved 13 eggs, 10 were mature, 7 fertilized and 1 made it to blast
They [Houston Fertility Center] didn’t call to give us updates of our embryos, all the calls had to be made by us. They didn’t offer any explanations of anything and we have no clue what happened between days 0-6 with our embryos. Communication was POOR...I was made to feel like my questions after were stupid and they even lied to me and told me that they were in constant communication with my husband (he’s my husband and I was aware of every time he spoke with them). They were very unprofessional and simply rude.
How was your experience with Sonja Kristiansen at Houston Fertility Center?
Her protocol was definitely one size fits all and not at all personalized based on my needs. She always gave very vague responses and seemed to enjoy talking politics more than answering questions about what you are There for! She also had zero follow through. If you pay Someone that amount of money for a treatment, one would expect a follow up, especially when the treatment wasn’t successful but we got nothing!
What's one piece of advice would you give a prospective patient of Sonja Kristiansen at Houston Fertility Center?
Go somewhere else
During treatment, were you treated like a number or a human with Sonja Kristiansen at Houston Fertility Center?
Once they collected payment, their customer service went downhill.
Describe the protocols Sonja Kristiansen used in your cycles at Houston Fertility Center and their degree of success.
I was given no rationale. I was told this is what you need to take and basically don’t ask questions. I’m 42 so my eggs ate more fragile. I was given 450 of follistim for 10 days, 75 of menopur for 5 days and ganirelix for 5 days and triggered with 5,000 HCG. They retrieved 13 eggs, 10 were mature, 7 fertilized and 1 made it to blast
Describe your experience with the nursing staff at Houston Fertility Center.
They were okay before retrieval and then changed after. I was made to feel like my questions after were stupid and they even lied to me and told me that they were in constant communication with my husband (he’s my husband and I was aware of every time he spoke with them). They were very unprofessional and simply rude.
Describe your experience with Houston Fertility Center.
Strengths - they attempt to be nice and professional, competitive pricing, convenient location Weaknesses - Unprofessional, they don’t answer questions, one size fits all protocols, no explanations given
Describe the costs associated with your care under Sonja Kristiansen at Houston Fertility Center.
$13,000 + $5,500 for meds + $6,000 in lab work
What specific things went wrong at Houston Fertility Center?
  • Failed to call with results
  • Failed to order appropriate test
  • Failed to send your chart to another clinic
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at Houston Fertility Center.
They ordered very expensive and unnecessary tests for my husband. They didn’t call to give us updates of our embryos, all the calls had to be made by us. They didn’t offer any explanations of anything and we have no clue what happened between days 0-6 with our embryos. Communication was POOR
0
Doctor
Sonja Kristiansen
NPS
Humanity
2 of 5
Communication
1 of 5
Frequency Seen
1 of 5
Trustworthiness
1 of 5
Explained risks
1 of 5
Adaptability
1 of 5
0
Clinic
Houston Fertility Center
Houston
NPS
Operations
1 of 5
Scheduling
2 of 5
Billing Department
1 of 5
Nursing Staff
2 of 5
Clinic Atmosphere
4 of 5
Educational Resources
1 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2020, Unsuccessful
NPS
0
NPS
0
Age 38
Income $100K - $199K
1st of 3 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
[Dr. Sonja Kristiansen] gives prescribes the same amount of medications (treatment of care) to all her Invocell patients, regardless of their needs...will not monitor you at all during the stim phase for Invocell. Monitoring is extremely important for your health and potential sucess during stims. I have talked to other Dr. K patients and we were all prescribed the same amounts of medications. Treatment is not individualized.
This clinic [Houston Fertility Center] does not have a portal for you to keep track of your results. The ultrasound machines in this clinic are extremely old. When you get a follicle ultrasound they will not tell you the size of your follicles unless you specifically ask for the sizes. The Clinc only checks the sizes of your follicles on day 10 of stims...The nurses seem uninterested in their job.
How was your experience with Sonja Kristiansen at Houston Fertility Center?
Dr. K will not monitor you at all during the stim phase for Invocell. Monitoring is extremely important for your health and potential sucess during stims. I have talked to other Dr. K patients and we were all prescribed the same amounts of medications. Treatment is not individualized. You will have an identical treatment plan for anyone doing Invocell in her clinic. Do not go to Dr.K for Invocell, because chances are you will have a failed cycle because the treatment was not tailored to you.
What's one piece of advice would you give a prospective patient of Sonja Kristiansen at Houston Fertility Center?
Do not go to her please!!! Chances are your cycle will fail. Remember you will not be monitored during your stim phase, which is the most important part of a Invocell IVF cycle. Just Google Monitoring during IVF stims and the importance of it. To find the facts for yourself.
During treatment, were you treated like a number or a human with Sonja Kristiansen at Houston Fertility Center?
Dr. K gives prescribes the same amount of medications (treatment of care) to all her Invocell patients, regardless of their needs.
Describe the protocols Sonja Kristiansen used in your cycles at Houston Fertility Center and their degree of success.
You will be given the exact same protocol as any other Dr.K Invocell patient. Even though she will do testing on you before you start a cycle, it really doesn't matter because you will he given the same exact protocol as her other patients.
Describe your experience with your nurse at Houston Fertility Center. (Assigned nurse: I had two different nurses.)
The nurses will do your ultrasound and follicle check, ot Dr.K. The nurses seem uninterested in their job.
Describe your experience with Houston Fertility Center.
This clinic does not have a portal for you to keep track of your results. The ultrasound machines in this clinic are extremely old. When you get a follicle ultrasound they will not tell you the size of your follicles unless you specifically ask for the sizes. The Clinc only checks the sizes of your follicles on day 10 of stims.
Describe the costs associated with your care under Sonja Kristiansen at Houston Fertility Center.
$5000 for invocell
Describe Sonja Kristiansen's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Houston Fertility Center.
A lot of her patients don't make it to this point with her with Invocell. If you don't believe me try finding her sucess rates for Invocell, it's almost impossible to find.
What specific things went wrong at Houston Fertility Center?
  • Failed to call with results
  • Failed to convey critical information
Describe the specific things that went wrong at Houston Fertility Center.
I think this doctor prays on her patients desire to have a child. Many patients going in don't know the importance of being monitored during a Ivf(invocell) cycle. Monitoring is what makes a IVF(invocell)cycle work well or not. Please do not go to this clinic! If you are interested in invocell try finding another Doctor to do the procedure.
0
Doctor
Sonja Kristiansen
NPS
Humanity
1 of 5
Communication
1 of 5
Frequency Seen
1 of 5
Trustworthiness
1 of 5
Compassion
1 of 5
Explained risks
2 of 5
Adaptability
1 of 5
0
Clinic
Houston Fertility Center
Houston
NPS
Operations
1 of 5
Scheduling
5 of 5
Billing Department
1 of 5
Nursing Staff
1 of 5
Clinic Atmosphere
1 of 5
Educational Resources
1 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Successful
NPS
10
NPS
10
Age 37 - 38
1 IVF
Male Factor
Black or African-American
Income $50K - $99K
Nurse or HC Services
4th of 4 Docs
1 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Strength. On time, candid, respectful, truthful, Positive demeanor. ... With Dr SONJA [Kristiansen], I felt welcomed. I felt at home. I never felt like I was wasting my money. I was eager to get the process done. I knew meeting her, she was going to be my last fertility Doctor because I believed I was going to conceive. She has this Positive approach that calms your spirit and mind. Oh she's a good listener. She answers all questions and never rushes you. Weakness. I think she's too good
Strengths [of Houston Fertility Center]. Kept appointments on time. Answered calls in a timely manner. No prejudice or discrimination. Always there to help. They made the process easy for me and my husband. Worked with our schedule and our comfort. Weakness. None i can think of ... They worked with my schedule and was always on time. Gentle approach and explaining the procedure as we went along. I never felt like I was in the dark
How was your experience with Sonja Kristiansen at Houston Fertility Center?
Strength. On time, candid, respectful, truthful, Positive demeanor. As a patient, I was hopeful just like I have with other doctors. But once I step into their clinics, I get this negative vibe that turns me away. With Dr SONJA, I felt welcomed. I felt at home. I never felt like I was wasting my money. I was eager to get the process done. I knew meeting her, she was going to be my last fertility Doctor because I believed I was going to conceive. She has this Positive approach that calms your spirit and mind. Oh she's a good listener. She answers all questions and never rushes you. Weakness. I think she's too good
What's one piece of advice would you give a prospective patient of Sonja Kristiansen at Houston Fertility Center?
Be truthful to your Doctor.
During treatment, were you treated like a number or a human with Sonja Kristiansen at Houston Fertility Center?
Dr SONJA listened to us from day one. All questions answered. She was truthful with the procedure. She didn't impose any treatment on us. She allowed us to make our choice after explaining all our questions. We didn't feel pressured into choosing her as our fertility doctor. Our case was unique so was our treatment. She wasn't after our money but our happiness. Above all she is very respectful, knowledgeable, detailed and patient.
Describe the protocols Sonja Kristiansen used in your cycles at Houston Fertility Center and their degree of success.
First was consultation. Then comes the bloodwork and ultrasound. After which I was put on birth control. Then hormonal stimulations which includes Follistim, ganirelix and menopur followed. I triggered with Ovidrel. My protocol was based on my lab results, work schedule, finances. The rational for her using the medications was due to my health history
Describe your experience with your nurse at Houston Fertility Center. (Assigned nurse: Lana)
Those nurses are amazing. Very polite, knowledgeable, detailed, patient.
Describe your experience with Houston Fertility Center.
Strengths. Kept appointments on time. Answered calls in a timely manner. No prejudice or discrimination. Always there to help. They made the process easy for me and my husband. Worked with our schedule and our comfort. Weakness. None i can think of
Describe your experience with your monitoring appointments at Houston Fertility Center.
They worked with my schedule and was always on time. Gentle approach and explaining the procedure as we went along. I never felt like I was in the dark
Describe the costs associated with your care under Sonja Kristiansen at Houston Fertility Center.
The procedure was $5000 Co pay $80 per visit Medications $2600
Describe Sonja Kristiansen's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Houston Fertility Center.
Per law, she gave us the option of transferring 1 or 2 embryo. It was strictly our decision after she explained the pros and cons of a single and double transfer
10
Doctor
Sonja Kristiansen
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Houston Fertility Center
Houston
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2018 - 2019, Unknown Success
NPS
10
NPS
10
Age 30 - 31
Tubal Blockage
Income $50K - $99K
Only Doc Seen
IVF With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
We are in the middle of treatment for Invocel [with Dr. Kristiansen]. We have had our consultation, our blood work was taken, my husband has had a semen analysis, and started taking birth control once my cycle started, when I had my sonohysterogram we noticed some spots on my uterine lining could have been "scabbing" from last cycle or could have been submucosal masses (sp). So, we decided to take a cycle off and do some natural remedies to clean out my uterus. Waiting on next cycle to start up again. Nursing Staff
From the phone calls in, to the office visits, everyone is so personable [at Houston Fertility Center]. They always respond promptly to my questions and make sure I leave the office with all questions answered...[nurses are] Informative and compassionate...$1850 blood work/testing/semen analysis...$5,000 for IVO package and another $750 for second sonohysterogram....the room where the semen analysis is collected, my husband said was dirty. Other than that, everything has been great! Appointment times have been on point, and all questions have been answered in a tender and caring but professional way.
How was your experience with Sonja Kristiansen at Houston Fertility Center?
Dr. K was prompt for our consultation appointment and explained everything to my husband and I so that we left feeling very knowledgeable about our process going forward. I have loved being her patient.
What's one piece of advice would you give a prospective patient of Sonja Kristiansen at Houston Fertility Center?
Go in with all your questions ready and just let her do the talking.
During treatment, were you treated like a number or a human with Sonja Kristiansen at Houston Fertility Center?
From the phone calls in, to the office visits, everyone is so personable. They always respond promptly to my questions and make sure I leave the office with all questions answered. Dr. K and her team will also ask you how your feeling and that makes me really feel like they care about your well being.
Describe the protocols Sonja Kristiansen used in your cycles at Houston Fertility Center and their degree of success.
We are in the middle of treatment for Invocell. We have had our consultation, our blood work was taken, my husband has had a semen analysis, and started taking birth control once my cycle started, when I had my sonohysterogram we noticed some spots on my uterine lining could have been "scabbing" from last cycle or could have been submucosal masses (sp). So, we decided to take a cycle off and do some natural remedies to clean out my uterus. Waiting on next cycle to start up again.
Describe your experience with the nursing staff at Houston Fertility Center.
Informative and compassionate
Describe your experience with Houston Fertility Center.
The only complaint that we have had so far is that the room where the semen analysis is collected, my husband said was dirty. Other than that, everything has been great! Appointment times have been on point, and all questions have been answered in a tender and caring but professional way.
Describe the costs associated with your care under Sonja Kristiansen at Houston Fertility Center.
IVO cycle: $1850 blood work/testing/semen analysis $5,000 for IVO package and another $750 for second sonohysterogram. No meds covered in any of this cost.
Describe Sonja Kristiansen's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Houston Fertility Center.
Not sure, I know that she will transfer two, but that is the most she will transfer for me.
10
Doctor
Sonja Kristiansen
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Houston Fertility Center
Houston
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unsuccessful
NPS
1
NPS
2
Age 32 - 33
1 IVF
Unexplained
Latinx
Native American
Income $50K - $99K
Nurse or HC Services
3rd of 3 Docs
2 IUI With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Dr. Kristiansen was initially very nice and explained what she thought was best for me. A few months later we returned to her clinic excited to start this journey.... Once we came back it was mostly visits with the staff. I saw the doctor for my endometrial biopsy, HSG and egg transfer.... It was very frustrating because I felt no genuine care.... Also worth mentioning, she never ever discussed the appropriate amount of embryos to transfer for me.
The clinic [Houston Fertility Center] is listed as having 2 locations but anytime I made an appointment I expressed that I needed the closer location to my home and somehow they were never available for appointments there.... This clinic is cheaper than other clinics (also a deciding factor for us) but they don’t offer payment plans or financing like some clinics... I felt like one of the medical assistants was very dry and unprofessional.
How was your experience with Sonja Kristiansen at Houston Fertility Center?
Dr. Kristiansen was initially very nice and explained what she thought was best for me. A few months later we returned to her clinic excited to start this journey. It took us a while because we were unsure if this was the route to go and partly because we were not financially ready. Once we came back it was mostly visits with the staff. I saw the doctor for my endometrial biopsy, HSG and egg transfer. Apparently, she was there for the retrieval but I couldnt say for certain since she was late and by then they had already put me under anesthesia. When I woke I only saw the staff once again. It was very frustrating because I felt no genuine care. Once we returned for the egg transfer I was already prepped and on the stirrups. She walks in and doesn’t greet us or say a word. Only gets started on the procedure and mentions I have a perfectly looking uterus and that was all. I mentioned the procedure was very painful and she only says, “almost done”. Her assistant comforted me but that was all. Bone dry. Also worth mentioning, she never ever discussed the appropriate amount of embryos to transfer for me. Granted they gave me a large packet of general information to read, but everyone’s case is different. I had questions but she was never available. Her assistant made recommendations but that was all I had to go by. So I made my own decision. Luckily I had online support groups who helped guide me. Once we received the dreaded call of the negative results it was Dr. kristiansen who called, in which I was surprised. Sadly though, it sounded like another routine call. I went to this doctor because a friend recommended her and she had a successful pregnancy with her. I’m not saying she is a horrible person but if you’re the type of person who needs compassionate care during a stressful and emotional time like this, she is not the doctor for you. I will not return to her but honestly, I don’t think she will ever notice.
What's one piece of advice would you give a prospective patient of Sonja Kristiansen at Houston Fertility Center?
Write down all your questions and asks at your consult visit. If you have to annoy the staff with questions then so be it. It is your money (and a lot of it) that you’re forking out. Plus this is no small matter to just wonder about.
During treatment, were you treated like a number or a human with Sonja Kristiansen at Houston Fertility Center?
Initially for my consultation I felt more like a human. Like she genuinely cared. I took a few months off to decided the correct route for us and when we returned is when I became a number. I saw the doctor maybe 2-3 more times after that (one of which it was during the egg retrieval when I was already out from anesthesia). I saw her staff more than anything.
Describe the protocols Sonja Kristiansen used in your cycles at Houston Fertility Center and their degree of success.
Birth control first to regulate the cycle and ovulation. My husband and I were also started on a zpack prophylactically. Then blood work to monitor lining. They started me on lupron, then gonal f and menopur. Finally I had the trigger shot (ovidrel) and progesterone in oil. Valium was given during the Day of the transfer to help relax the uterus. Towards the end of stimulation I was started on estradiol and medrol. Medrol was one of the final pills (suppressant) and it was basically to keep the body from rejecting the embryos.
Describe your experience with the nursing staff at Houston Fertility Center.
I felt like one of the medical assistants was very dry and unprofessional. Apparently she was new but she had no personality and explained nothing. I want to say her name was Blanca. I will mention Myra was incredibly patient, compassionate and caring. Had it not been for her I probably would’ve wanted to quit treatment altogether. She explained everything in detail and lessened my worries (if at all possible in this process). I cannot rave about her any more. She was just so wonderful.
Describe your experience with Houston Fertility Center.
The clinic is listed as having 2 locations but anytime I made an appointment I expressed that I needed the closer location to my home and somehow they were never available for appointments there. One of the main reasons I selected her was because of her convenient location in sugar land. I always found myself driving to Houston (45 min away).
Describe your experience with your monitoring appointments at Houston Fertility Center.
These appointments were quick and smooth. With an assistant.
Describe the costs associated with your care under Sonja Kristiansen at Houston Fertility Center.
This clinic is cheaper than other clinics (also a deciding factor for us) but they don’t offer payment plans or financing like some clinics. They don’t offer samples of medications either. Full payment is due at the time of the first ultrasound, no questions.
Describe Sonja Kristiansen's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Houston Fertility Center.
This was never discussed with us.
What specific things went wrong at Houston Fertility Center?
  • Lost appointments
  • Failed to call with results
Describe the specific things that went wrong at Houston Fertility Center.
Primarily it was the results of my embryos. I received the call the following day after retrieval about the fertilization rate. I was told 13 were retrieved but that only 9 fertilized. On my transfer date I was told I only had 6 to use. So we transferred 2 and froze 4. They said they were still watching 3 more. Never heard back to this day on that (I’m assuming they never made it) but I feel it’s still vital information. Also, I was never informed on the quality of my embryos. Only that they made it to day 5. For a new IVFer this is necessary information.
1
Doctor
Sonja Kristiansen
NPS
Humanity
3 of 5
Communication
2 of 5
Frequency Seen
2 of 5
Trustworthiness
3 of 5
Compassion
3 of 5
Explained risks
2 of 5
Adaptability
1 of 5
2
Clinic
Houston Fertility Center
Houston
NPS
Operations
3 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unsuccessful
NPS
8
NPS
7
Age 23 - 24
1 IVF
European
Income $50K - $99K
Teacher
3rd of 4 Docs
8 Fertility Medications With Other Docs
Neutral
Neutral
Unsuccessful
[Dr. Sonja Kristiansen] She reviewed our history and knew our issues. She was on our team and wanted the best for us. She has great bedside manor. I wish she would have been more on board with giving a plan made for us, not one fits all. She wasn’t willing to change medication when I did not respond well...[eSET approach]She refused to transfer more than one embryo unless you were over the age of 38.
[nurse of Houston Fertility Center]they were very organized and sweet. I never had an issue with communication...Their strength is definitely their prices. They are very competitive, especially for the Houston area. Everything is done in house. The only weakness would be the lack of ability to tailor medicine protocols...INVOcell IVF was $5,000 for retrieval and transfer. Meds were $2,500 before discounts.
How was your experience with Sonja Kristiansen at Houston Fertility Center?
She is very personable. She reviewed our history and knew our issues. She was on our team and wanted the best for us. She has great bedside manor. I wish she would have been more on board with giving a plan made for us, not one fits all. She wasn’t willing to change medication when I did not respond well. She is better fit for general infertility issues.
What's one piece of advice would you give a prospective patient of Sonja Kristiansen at Houston Fertility Center?
If you have extremely infertility issues, she is probably not the best for you. She is better for women without tubes, unexplained infertility, not women with DOR.
During treatment, were you treated like a number or a human with Sonja Kristiansen at Houston Fertility Center?
She was very nice and every knew me by name, but medicines prescribed are not tailored. Everyone gets the same protocol.
Describe the protocols Sonja Kristiansen used in your cycles at Houston Fertility Center and their degree of success.
I did INVOcell IVF. Everyone received the same protocol. The first 5 nights were 150iu of Follistim. The next 5 nights were 75iu of Follistim, a vial of Menopur, and a Ganirelix shot. I only produced 2 eggs with only one of them being mature.
Describe your experience with your nurse at Houston Fertility Center. (Assigned nurse: Mayra Lopez)
They were very organized and sweet. I never had an issue with communication.
Describe your experience with Houston Fertility Center.
Their strength is definitely their prices. They are very competitive, especially for the Houston area. Everything is done in house. The only weakness would be the lack of ability to tailor medicine protocols.
Describe the costs associated with your care under Sonja Kristiansen at Houston Fertility Center.
INVOcell IVF was $5,000 for retrieval and transfer. Meds were $2,500 before discounts.
Describe Sonja Kristiansen's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Houston Fertility Center.
She refused to transfer more than one embryo unless you were over the age of 38.
8
Doctor
Sonja Kristiansen
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
4 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
7
Clinic
Houston Fertility Center
Houston
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unknown Success
NPS
10
NPS
10
Age 36 - 37
1 Fertility Medications
Tubal Blockage
Black or African-American
Income $0 - $49K
Only Doc Seen
IVF With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Sonja recommended Invocell for us, as my tubes are beyond feasible repair. Dr. Sonja also allowed me to determine how much fertility medications. ... With Dr. Kristensen I felt that she took get time work me. I loved the fact that she allowed me to ask questions in the interviewing room as opposed to in the exam room. This allowed me to relax and really ask all the questions on my list.
Strengths [of Houston Fertility Institute] would be patient care, rapport and seamless processes. My only complaint or weakness is clinic location. I am really afraid of heights and I hate that the office is so close to the wall. Also there's too much traffic in Katy. ... The nurse care team made me feel like they work around the clock just for me. ... Dr. Sonja recommended Invocell for us, as my tubes are beyond feasible repair. Dr. Sonja also allowed me to determine how much fertility medications.
How was your experience with Sonja Kristiansen at Aspire Houston Fertility Institute?
Dr. Sonja is compassionate. She also knows her stuff. So going into treatment, I was afraid of what will happen. I had many questions and suffered from "over social media itis". Basically I had read so many things online and asked so many non-professionals that I made myself dizzy. So it was imperative for me to empty my mind and be able to hear from Dr. Sonja. She gained my trust and took her time to build a rapport with me.
What's one piece of advice would you give a prospective patient of Sonja Kristiansen at Aspire Houston Fertility Institute?
I would tell prospective patients to be open, be calm and know that you are in good hands.
During treatment, were you treated like a number or a human with Sonja Kristiansen at Aspire Houston Fertility Institute?
With Dr. Kristensen I felt that she took get time work me. I loved the fact that she allowed me to ask questions in the interviewing room as opposed to in the exam room. This allowed me to relax and really ask all the questions on my list.
Describe the protocols Sonja Kristiansen used in your cycles at Aspire Houston Fertility Institute and their degree of success.
Dr. Sonja recommended Invocell for us, as my tubes are beyond feasible repair. Dr. Sonja also allowed me to determine how much fertility medications.
Describe your experience with your nurse at Aspire Houston Fertility Institute. (Assigned nurse: Laura)
The nurse care team made me feel like they work around the clock just for me.
Describe your experience with Aspire Houston Fertility Institute.
Strengths would be patient care, rapport and seamless processes. My only complaint or weakness is clinic location. I am really afraid of heights and I hate that the office is so close to the wall. Also there's too much traffic in Katy.
Describe the costs associated with your care under Sonja Kristiansen at Aspire Houston Fertility Institute.
$7000
Describe Sonja Kristiansen's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Aspire Houston Fertility Institute.
Dr. Sonja has a strong preference of no more than 2 to transfer.
10
Doctor
Sonja Kristiansen
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Aspire Houston Fertility Institute
Katy
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
2012 - 2016, Unsuccessful
NPS
6
NPS
1
Age 35 - 39
1 IVF
Anovulation
Unexplained
European
Income $200K - $499K
Business Executive
1st of 2 Docs
2 Fertility Medications With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
The doctor [Dr. Sonja Kristiansen] was successful in helping me get pregnant with my first son in 2012, however when we tried again in 2015/2016, I spent 8+ trying and the treatments did change slightly. She did not suggest IVF until after 4-5 unsuccessful attempts at using the medication and intercourse method.... She did not spend much time talking to me about what to expect. Her office staff did most of the communication.
[Houston Fertility Institute's] Weaknesses: communication with patients regarding patient protocols was poor. It was always unclear which medications to take at what dosage and at what time. Strengths: they offer early morning and lunch-time appointments... $7,000 to convert a stimulation cycle into a one-time IVF try. I think I spent at least $3,000-5,000 on medications ahead of time.
How was your experience with Sonja Kristiansen at Aspire Houston Fertility Institute?
The doctor was successful in helping me get pregnant with my first son in 2012, however when we tried again in 2015/2016, I spent 8+ trying and the treatments did change slightly. She did not suggest IVF until after 4-5 unsuccessful attempts at using the medication and intercourse method.
What's one piece of advice would you give a prospective patient of Sonja Kristiansen at Aspire Houston Fertility Institute?
She is nice but you will not see her very often.
During treatment, were you treated like a number or a human with Sonja Kristiansen at Aspire Houston Fertility Institute?
She did not spend much time talking to me about what to expect. Her office staff did most of the communication.
Describe the protocols Sonja Kristiansen used in your cycles at Aspire Houston Fertility Institute and their degree of success.
I used Gonal F, Menopur and Ovidrel to get pregnant the first time (when I was 34 years old). The second time, I was 38 years old, and we used the same stuff but added the progesterone shots and Estradiol pills.
Describe your experience with the nursing staff at Aspire Houston Fertility Institute.
Poor communication to patients. They would call and start riddling off instructions before I was ready to write anything down. They also confused me with how to fill prescriptions.
Describe your experience with Aspire Houston Fertility Institute.
Weaknesses: communication with patients regarding patient protocols was poor. It was always unclear which medications to take at what dosage and at what time. Strengths: they offer early morning and lunch-time appointments.
Describe the costs associated with your care under Sonja Kristiansen at Aspire Houston Fertility Institute.
$7,000 to convert a stimulation cycle into a one-time IVF try. I think I spent at least $3,000-5,000 on medications ahead of time.
Describe Sonja Kristiansen's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Aspire Houston Fertility Institute.
She said it was completely my choice. I chose to go with one.
6
Doctor
Sonja Kristiansen
NPS
Humanity
3 of 5
Communication
3 of 5
Frequency Seen
1 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
4 of 5
1
Clinic
Aspire Houston Fertility Institute
Piney Point
NPS
Operations
3 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
5 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2014, Successful
NPS
10
NPS
10
Age 38
3 IUI
Poor Egg Quality
European
Latinx
Operations
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
My personal situation was very unconventional. She [Dr. Kristiansen] never made me feel like there was anything wrong with it. She conveyed optimism but was always very factual and very direct/clear. She showed compassion when I had a miscarriage, I don't remember the details as it was an emotional time but I remember my interaction with her always felt good...She was warm and yet direct. She made empathetic comments and was never judgmental.
The location [Houston Fertility Center - Houston] is very central, easy to get to, which is very important considering the amount of times you have to go there while on treatment. The clinic is well equipped, they had everything that was needed for my treatments and were very professional. I was usually seen quickly and on time...I was in treatment for the better part of about a year and had 2 or three different nurses assigned to my case. The first one was great, really nice. She went on maternity leave and they assigned me to a second nurse. She was ok, not as warm and friendly. There was a third one that would just cover when someone was out and that one was not very friendly. But she was never rude or anything like that, just not nearly as friendly and communicative as the first one.
How was your experience with Sonja Kristiansen at Houston Fertility Center?
My personal situation was very unconventional. She never made me feel like there was anything wrong with it. She conveyed optimism but was always very factual and very direct/clear. She showed compassion when I had a miscarriage, I don't remember the details as it was an emotional time but I remember my interaction with her always felt good.
What's one piece of advice would you give a prospective patient of Sonja Kristiansen at Houston Fertility Center?
I would just say that my experience with her was very good and that I would not hesitate to seek treatment with her again.
During treatment, were you treated like a number or a human with Sonja Kristiansen at Houston Fertility Center?
She was warm and yet direct. She made empathetic comments and was never judgmental.
Describe your experience with your nurse at Houston Fertility Center.
I was in treatment for the better part of about a year and had 2 or three different nurses assigned to my case. The first one was great, really nice. She went on maternity leave and they assigned me to a second nurse. She was ok, not as warm and friendly. There was a third one that would just cover when someone was out and that one was not very friendly. But she was never rude or anything like that, just not nearly as friendly and communicative as the first one.
Describe your experience with Houston Fertility Center.
The location is very central, easy to get to, which is very important considering the amount of times you have to go there while on treatment. The clinic is well equipped, they had everything that was needed for my treatments and were very professional. I was usually seen quickly and on time.
10
Doctor
Sonja Kristiansen
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Houston Fertility Center
Houston
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2021 - 2022, Unsuccessful
NPS
8
NPS
8
Age 47 - 48
Donor Eggs
Diminished Ovarian Reserve
Male Factor
Tubal Blockage
Black or African-American
Income $50K - $99K
Business Executive
Only Doc Seen
IVF With Other Docs
Donor Sperm
Neutral
Neutral
Unsuccessful
[Dr. Kristiansen] has a great bedside manner. She explained all options giving us what she thought was our best options for success. She was sincere even when I could tell she was busy. She was willing to do needed tests vs go off my age automatically as others have in the past...Her and her staff made my husband and myself comfortable enough to ask all the questions we had. There was no rude remarks, blanket answers or just blanton disregard for what we wanted or felt.
Professional staff and service [at Houston Fertility Center]. Kind individuals and understanding of what the patients are dealing with. Customer service skills are on point. Fair cost with options not mandatory or pushed onto the patients. Informative and willing to answer any questions by phone or email...[approx cost] 5600 dr office 1100 donor semen 5500 for donor eggs
How was your experience with Sonja Kristiansen at Houston Fertility Center?
She has a great bedside manner. She explained all options giving us what she thought was our best options for success. She was sincere even when I could tell she was busy. She was willing to do needed tests vs go off my age automatically as others have in the past.
What's one piece of advice would you give a prospective patient of Sonja Kristiansen at Houston Fertility Center?
Ask any possible questions even if you think they are small potatoes.
During treatment, were you treated like a number or a human with Sonja Kristiansen at Houston Fertility Center?
Her and her staff made my husband and myself comfortable enough to ask all the questions we had. There was no rude remarks, blanket answers or just blanton disregard for what we wanted or felt.
Describe the protocols Sonja Kristiansen used in your cycles at Houston Fertility Center and their degree of success.
Blood work, ultrasounds
Describe your experience with your nurse at Houston Fertility Center. (Assigned nurse: Melissa )
She was soft spoken, answered questions from self and my husband. When we over paid, some called with a check ready for pick up. When semen delivery was late, they stayed 30 minutes after closing to collect it.
Describe your experience with Houston Fertility Center.
Professional staff and service. Kind individuals and understanding of what the patients are dealing with. Customer service skills are on point. Fair cost with options not mandatory or pushed onto the patients. Informative and willing to answer any questions by phone or email.
Describe the costs associated with your care under Sonja Kristiansen at Houston Fertility Center.
5600 dr office 1100 donor semen 5500 for donor eggs
8
Doctor
Sonja Kristiansen
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
8
Clinic
Houston Fertility Center
Houston
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
LGBTQ
Verified

This patient has provided documentation of treatment at this clinic.

2019, Consult
NPS
8
NPS
9
Age 28
Latinx
Income $0 - $49K
Only Doc Seen
IVF With Other Docs
Donor Sperm
LGBTQ
Neutral
Strongly Recommends
Success w/ Doc Too early to know
The doctor [Dr. Sonja Kristiansen] was very detailed and explained risks and plans to the T. She communicates very well. You can also see the compassion she expresses and the care and need for her patients. She also explains the treatment with understanding of the patient.... They are very detailed in treatment options and are pretty blunt and compassionate to the patient.
The nursing staff [at Houston Fertility Center] that we spoke to have been with Doctor Sonja for a very long time. She has very loyal staff and they were all very sweet and nice.... The location isn't that great but the clinic itself is organized. Very professional. They do have bilingual staff which helps out. The clinic also has their own embryologist and lab. I can't wait to go back.
How was your experience with Sonja Kristiansen at Houston Fertility Center?
The doctor was very detailed and explained risks and plans to the T. She communicates very well. You can also see the compassion she expresses and the care and need for her patients. She also explains the treatment with understanding of the patient.
What's one piece of advice would you give a prospective patient of Sonja Kristiansen at Houston Fertility Center?
Definitely, ask all the questions you can think of.
During treatment, were you treated like a number or a human with Sonja Kristiansen at Houston Fertility Center?
The staff and doctor are very caring and love what they do. The consultation went better than our first location CORM. They are very detailed in treatment options and are pretty blunt and compassionate to the patient.
Describe the protocols Sonja Kristiansen used in your cycles at Houston Fertility Center and their degree of success.
We are still early in the process but I can always rate and review this later.
Describe your experience with the nursing staff at Houston Fertility Center.
The nursing staff that we spoke to have been with Doctor Sonja for a very long time. She has very loyal staff and they were all very sweet and nice.
Describe your experience with Houston Fertility Center.
The location isn't that great but the clinic itself is organized. Very professional. They do have bilingual staff which helps out. The clinic also has their own embryologist and lab. I can't wait to go back.
Describe the costs associated with your care under Sonja Kristiansen at Houston Fertility Center.
Invocell IVF no insurance we are looking at about $12,000.00
Describe Sonja Kristiansen's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Houston Fertility Center.
The doctor did explain that it was better for one embryo transfer due to our situation. We definitely have twin Genes and implanting 2 embryos was not an option for my wife and I.
8
Doctor
Sonja Kristiansen
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
Houston Fertility Center
Houston
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2013, Unsuccessful
NPS
8
NPS
0
Age 39
1 IVF
Diminished Ovarian Reserve
Male Factor
Poor Egg Quality
European
1st of 2 Docs
1 IVF With Other Docs
Donor Eggs With Other Docs
Neutral
Doesn't Recommend
Unsuccessful
I thought that she [Dr. Kristiansen] was very nice, but I only saw her 3 times. 1 for my initial consultation, 2 at my egg retrieval & 3 the day she let me go as a patient. I feel that she was very knowledgeable, but it was frustrating that she told me that she couldn't get me pregnant, without giving me an option to use donor eggs...Everyone there [Houston Fertility Center] was kind & understanding of the emotional toll of infertility... I wasn't told how to properly take the birth control pills (after I finished the first pack). This resulted in us having to stop the first round of treatments & wait another month to start over again.
I think they [Houston Fertility Center] desperately need to work on customer service when someone calls in. Most people calling in have NO IDEA how to go about anything in the fertility world, so a nicer voice on the other end of the phone would be helpful...My only issue with the nursing team is, that they didn't fully explain my meds to me....This resulted in us having to stop the first round of treatments & wait another month to start over again.
How was your experience with Sonja Kristiansen at Houston Fertility Center?
I thought that she was very nice, but I only saw her 3 times. 1 for my initial consultation, 2 at my egg retrieval & 3 the day she let me go as a patient. I feel that she was very knowledgeable, but it was frustrating that she told me that she couldn't get me pregnant, without giving me an option to use donor eggs.
What's one piece of advice would you give a prospective patient of Sonja Kristiansen at Houston Fertility Center?
Ask a ton of questions.
During treatment, were you treated like a number or a human with Sonja Kristiansen at Houston Fertility Center?
Everyone there was kind & understanding of the emotional toll of infertility.
Describe your experience with your nurse at Houston Fertility Center. (Assigned nurse: Can't remember her name)
My only issue with the nursing team is, that they didn't fully explain my meds to me. Knowing that this was my 1st time ever doing fertility treatments, I wasn't told how to properly take the birth control pills (after I finished the first pack). This resulted in us having to stop the first round of treatments & wait another month to start over again.
Describe your experience with Houston Fertility Center.
I think they desperately need to work on customer service when someone calls in. Most people calling in have NO IDEA how to go about anything in the fertility world, so a nicer voice on the other end of the phone would be helpful.
Describe the costs associated with your care under Sonja Kristiansen at Houston Fertility Center.
$20,000 ballpark
What specific things went wrong at Houston Fertility Center?
  • Provided conflicting information
  • Failed to convey critical information
8
Doctor
Sonja Kristiansen
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
5 of 5
0
Clinic
Houston Fertility Center
Houston
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, Consult
NPS
10
NPS
10
Age 36
Recurrent Pregnancy Loss
Unexplained
Black or African-American
Income $100K - $199K
Teacher
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
She [Dr. Kristiansen] was kind, caring, informed and answered the questions I have before I asked them! I felt comfortable with her and they told me to ask any questions I have. I had questions later and emailed and received a response same day.... She was personable and kind. She spoke to me and my husband and addressed our specific issues and concerns.
Invocell is the route we will be taking with the option of PGS [at Houston Fertility Center- Houston].. She [Dr. Kristiansen] does multiple transfers..... They get you in quickly, are nice, caring and thorough. Not sure of weaknesses I’m a new patient but I don’t think things can be any worse than my previous experience. I’ve heard great things about Dr. k and am looking forward to moving forward.
How was your experience with Sonja Kristiansen at Advanced Fertility Center of Texas?
She was kind, caring, informed and answered the questions I have before I asked them! I felt comfortable with her and they told me to ask any questions I have. I had questions later and emailed and received a response same day.
What's one piece of advice would you give a prospective patient of Sonja Kristiansen at Advanced Fertility Center of Texas?
Schedule with her she’s amazing!
During treatment, were you treated like a number or a human with Sonja Kristiansen at Advanced Fertility Center of Texas?
She was personable and kind. She spoke to me and my husband and addressed our specific issues and concerns.
Describe the protocols Sonja Kristiansen used in your cycles at Advanced Fertility Center of Texas and their degree of success.
Invocell is the route we will be taking with the option of PGS.
Describe your experience with your nurse at Advanced Fertility Center of Texas. (Assigned nurse: Melissa)
They were just as kind as Dr. k and answered all our questions. They provided number for the financial component. Gave us both Invocell and IVF options.
Describe your experience with Advanced Fertility Center of Texas.
They get you in quickly, are nice, caring and thorough. Not sure of weaknesses I’m a new patient but I don’t think things can be any worse than my previous experience. I’ve heard great things about Dr. k and am looking forward to moving forward.
Describe the costs associated with your care under Sonja Kristiansen at Advanced Fertility Center of Texas.
My copay covered my visit. We will have to pay out of pocket for everything else.
Describe Sonja Kristiansen's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Advanced Fertility Center of Texas.
She does multiple transfers.
10
Doctor
Sonja Kristiansen
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Advanced Fertility Center of Texas
Houston
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5