Spencer Richlin

RMA of Connecticut

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Nurse available by direct line
Direct line to nurse
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Medical SchoolUSC
ResidencyStamford Hospital
FellowshipEmory
Norwalk
761 Main Avenue
Norwalk, CT 06851
203-750-7400
Stamford
1290 Summer Street
Stamford, CT 06905
(203) 595-5455
Trumbull
115 Technology Drive
Trumbull, CT 06611
(203) 880-5340
Fishkill
600 Westage Bus. Ctr. Dr.
New York, NY 12524
(845) 231-5600
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On a scale from 0-10, how likely are you to recommend Spencer Richlin to a friend?
Strongly recommend: 48%Neutral: 52%8.8
12 assessments
  • 48% Strongly recommend (9-10)
  • 52% Neutral (7-8)
  • 0% Don't recommend (0-6)
Humanity
Treated like a number
Treated like a human
9.1
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
Poor communication
Excellent communication
8.8
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
Rarely saw at appts.
Always saw at appts.
5.4
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

Responsiveness
Poor response time
Excellent response time
OK
Responsiveness

Scale is "poor, ok, good, excellent," and measures how responsive a care team was when patients needed to see or speak to them.

On a scale from 0-10, how likely are you to recommend RMA of Connecticut to a friend?
Strongly recommend: 77%Neutral: 17%Don't recommend: 6%9.2
69 assessments
  • 77% Strongly recommend (9-10)
  • 17% Neutral (7-8)
  • 6% Don't recommend (0-6)
12 assessments
10
9
Age
31 - 35
Treated
2015 - 2019
Success with this Doc
?
Treatment
3 IUI, 1 IVF
Diagnosis
Unexplained
10
9
Dr. Richlin is passionate about his work, and interactions felt personal with him...Whenever I would do my own "research," I would get so nervous about potential side effects or negative outcomes, and Dr. Richlin would always discuss them, and he was ALWAYS right about what to expect and the true likeliness that something bad would happen...he is just so positive, so let it lift you up in what can be a really stressful time!
she [nurse at RMA of Connecticut] was knowledgeable and explained things well, but she worked part-time, so sometimes it was hard when I needed to talk to her only to find out she wasn't there that day. I have been reassigned to a new nurse, Cathie, who is awesome...It was well-run. The early morning hours were never a problem to get to...If you can't make the morning hours, I hear they can fit you in during the day, but still might not be convenient depending on your work. Infertility is just not that convenient, though...
Age
31 - 35
Treated
2015 - 2019
Success with this Doc
?
Race
European
Income
$200K - $499K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI, 1 IVF
Diagnosis
Unexplained
10
9
How was your experience with Spencer Richlin at RMA of Connecticut?
Dr. Richlin loves his job and loves helping people. I like that he's very open and honest. He's extremely positive, which is nice, even though when I first started I was totally depressed and in shock that I was having trouble getting pregnant at all (I have unexplained infertility, so wasn't expecting that) and I didn't always cheer up from it, but being on the other side (my son is now 2.5), I appreciate his attitude. Whenever I would do my own "research," I would get so nervous about potential side effects or negative outcomes, and Dr. Richlin would always discuss them, and he was ALWAYS right about what to expect and the true likeliness that something bad would happen. I didn't tend to experience a lot of side effects from anything (even pregnancy), so others may have had different experiences, but that's what happened with me.
What's one piece of advice would you give a prospective patient of Spencer Richlin at RMA of Connecticut?
Get ready to get used to talking about all those intimate details and explore your reproductive system (did I mention I was traumatized at first? I had never seen a transvaginal ultrasound before...nor did I prefer male doctors)--he makes it totally normal and comfortable, and I really appreciate that. And he is just so positive, so let it lift you up in what can be a really stressful time!
During treatment, were you treated like a number or a human with Spencer Richlin at RMA of Connecticut?
Dr. Richlin is passionate about his work, and interactions felt personal with him. While they have a large number of patients, they do know you and treat you with a lot of respect and positivity.
Describe the protocols Spencer Richlin used in your cycles at RMA of Connecticut and their degree of success.
Antagonist protocol: Follistim 150iu + Menopur 75iu, Ganirelix .25mg I was put on very low doses and ended up being a high responder: 22 eggs retrieved, I think 21 were mature, almost all fertilized, but many arrested between days 3 and 5, so possible egg quality issue--the cycle resulted in 4 embryos. We did not do PGS. First fresh transfer was eSet with negative pregnancy test. Next month did FET with two embryos and my son was born from that cycle :) About a year after that we transferred our last remaining embryo, which resulted in a miscarriage--HCG levels were not rising appropriately, I think it was the 5 week ultrasound that showed a strong heartbeat, but unfortunately the following week ultrasound showed a miscarriage. I'm looking to begin a new cycle in a few months, but I don't know what protocol he will put me on this time.
Describe your experience with your nurse at RMA of Connecticut.
My nurse was an excellent clinician--she was knowledgeable and explained things well, but she worked part-time, so sometimes it was hard when I needed to talk to her only to find out she wasn't there that day. I have been reassigned to a new nurse, Cathie, who is awesome.
Describe your experience with RMA of Connecticut.
Clinic has a lot of patients, but they do a great job managing morning monitoring and being on time for appointments. Never be afraid to reach out to your patient navigator or nurse if you have questions. I have met others going through the infertility process and we ask questions of each other, but I ALWAYS recommend being completely transparent with the clinic--they are there for you and often do a great job of making you feel better or informing you what to expect in terms of procedures or side effects.
Describe your experience with your monitoring appointments at RMA of Connecticut.
It was well-run. The early morning hours were never a problem to get to, and I've seen them when I was an online/working-from-home student and working full time. If you can't make the morning hours, I hear they can fit you in during the day, but still might not be convenient depending on your work. Infertility is just not that convenient, though...
Describe the costs associated with your care under Spencer Richlin at RMA of Connecticut.
Most was covered through CT fertility mandate (covers diagnosis and 2 cycles), but I was unclear about what counted as a cycle (both egg retrieval AND frozen transfer do...I know that now), so I ran out of coverage pretty quickly. Was also on a different insurance for a little while that didn't provide as much coverage.
Describe Spencer Richlin's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of Connecticut.
I believe their goal is to use eSET as much as possible. For my situation--30yo with unexplained infertility/no big red flags--it made sense to do for our first transfer. After a negative result, and judging by my embryo grades (very average), they decided to put two in. Yes, they explained the risks.
10
Doctor
Spencer Richlin
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
RMA of Connecticut
Stamford
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
34 - 39
Treated
2014 - 2019
Success with this Doc
Yes
Treatment
3 IUI, 6 IVF
Diagnosis
Unexplained
10
10
I was feeling particularly hopeless and over the phone he [Dr. Richlin] switched gears from medical doctor to checking on my mental health. He then adjusted our protocol in response. ... When it was time for us to come back for baby #2, he welcomed us with open arms as though we'd never left. ... Knowing I have his support and that he is walking with me on my journey makes it so much easier to walk back through those doors.
I give Kirsten lots of credit for our successful transfer. She noticed that my saline sonogram was about to expire and got me to squeeze in one before starting meds for a transfer. During the SS it was determined that I needed a hysteroscopy at which time they cleaned out a bunch of "webbing" in my uterus. ... The strength of RMA-CT is 100% its people. They are professional and they care. I'll say it 100 times - they truly care - everyone from the person at the front desk to the fantastic blood draw ladies to the doctors and nurses. A close second strength is the holistic approach to healthcare. I have taken advantage of the nutritionist, social worker, acupuncturists and especially Fertile Yoga and Ladies Night In support sessions.
Age
34 - 39
Treated
2014 - 2019
Success with this Doc
Yes
Race
European
Income
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI, 6 IVF
Diagnosis
Unexplained
10
10
How was your experience with Spencer Richlin at RMA of Connecticut?
Dr. Richlin is fantastic. He knows his stuff as well as he cares about his patients. I worked with him for 2 years prior to our first RMA baby and we have been at it again for the last 14 months. When my husband and I first met with him, we were eager and optimistic. Dr. Richlin connected with my husband (as well as me) and made us both feel comfortable being in the unfamiliar office, with unfamiliar technology (the vaginal ultrasound wand is no joke!). As we progressed through diagnostic procedures without unveiling answers, I got more frustrated, but Dr. Richlin stayed with me, motivating me and explaining what "unexplained" means. He also gave insight into what we were finding and helped us understand our options. After the required (by insurance) 3 IUI's, we headed into IVF. When we had no embryos on day 5 after our first retrieval, Dr. Richlin called me in shock. Hearing the surprise in his voice made me feel better. I was not a number, I was a future success story, but he was as frustrated as me by our roadblock. After another failed retrieval, he took our chart to "case review" to get his colleague's opinions. I love that he was humble enough to do this and that the others cared enough to help. What is better than 1 amazing brain? 5 of them! We kept tweaking the protocol and ended up with something that worked. When it was time for us to come back for baby #2, he welcomed us with open arms as though we'd never left. When I more recently had a miscarriage, he followed up via phone and email to see how I was doing. Knowing I have his support and that he is walking with me on my journey makes it so much easier to walk back through those doors.
What's one piece of advice would you give a prospective patient of Spencer Richlin at RMA of Connecticut?
Don't be afraid to ask questions! He will gladly take the time to explain something to you, or work through a scenario with you. He is a great listener and wants to know your concerns.
During treatment, were you treated like a number or a human with Spencer Richlin at RMA of Connecticut?
Dr. Richlin knows me and emails and calls me directly after good and bad news. When I first worked with him, I was feeling particularly hopeless and over the phone he switched gears from medical doctor to checking on my mental health. He then adjusted our protocol in response. When I recently had a miscarriage, he squeezed me in on a Saturday in between other scheduled appointments to check on my unexplained bleeding. He saw me again the next day (Sunday) and had a very in depth conversation with a partner who saw me on Monday. On Monday, it was decided I needed to go to the hospital for emergency surgery (I was having an heterotopic miscarriage which resulted in a ruptured tube and several days later a D&C.). Dr. Richlin called the hospital and worked closely with the head of surgery to make sure the director would be doing the (tubal) procedure. He also shared my file (with my permission) so that I was able to bypass many pokes and prods in the ED. Later in the week, it was decided that I needed a D&C. The office facility was booked, so Dr Richlin scheduled the OR at the hospital and again worked with the Director of Surgery so that they both did the procedure (after hours). Dr. Richlin also celebrates our successes (they are his as well!) and always welcomes our 2 year old when she comes with me for an appointment (our first RMA baby). When I brought her in as a baby, he stepped away from his desk and chatted with us for 30 or so minutes in the middle of the day. He truly cares and his passion for what he does is evident in how he treats his patients.
Describe the protocols Spencer Richlin used in your cycles at RMA of Connecticut and their degree of success.
3 IUI's - standard protocol 1st retrieval - standard protocol, nothing made it to day 5. PROTOCOL: 1/15/15 - baseline ultrasound and bloodwork; 1/17/15 - Dexamethasone 1/2 tablet in AM, Gonal F 300 + Menopur 75 at night; 1/20/15 - ultrasound and bloodwork; 1/21/15 - dexamethasone continues, start Doxycycline 2x daily, Gonal F 300 + Menopur 75 x2 + Ganirelix; 1/22/15 - Ultrasound and bloodwork; 1/24 - ultrasound and bloodwork, 1/25 - ultrasound and bloodwork, last dexamethasone, HCG trigger, Gonal F 300 last time; 1/26/15 - bloodwork; 1/27/15 - retrieval 2nd retrieval - Luteal Estrace/Antagonist. 2 blasts on day 5 (very very low quality) (untested); PROTOCOL: 3/2/15 - bloodwork; 3/2/15 - start estrace 2mg twice daily, start baby aspirin; 3/12/15 0 ultrasound and bloodwork; 3/14/15 - Gonal F 300 + Menopur 75 at night; 3/14/15 - start dexamethasone 0.5mg 1/2 dab orally every am until taking HCG; 3/15/15 - last dose of estrace; 3/17/15 - ultrasound and bloodwork; 3/19 (or around then) start ganirelix (.25 prefilled syringe) and possibly started menopur; take HCG 10,000 units or Ovidrel 250 (mcg) 36 hrs before retrieval; The night of the retrieval take Medrol 16mg for 5 days, also start Doxycycline 100mg 2x/daily for 5 days. Start Estrace 2mg 2x/daily after retrieval and begin Crinone 90mg the morning after retrieval (prep for fresh transfer) 1st transfer (FRESH) resulted in a negative pregnancy test (PROTOCOL - see above) 3rd retrieval - IVF with Luteal Estrace/Antagonist - resulted in 1 embryo on day 6 (untested); PROTOCOL: 4/27/15 bloodwork; 4/27/15 start estrace 2mg 2x daily, start baby Aspirin; 5/11/15 - ultrasound and bloodwork; 5/12/15 - Gonal F 300 + Menopur 150 every evening also Dexamethasone 0.5mg, 1/2 tablet orally every morning until HCG; 5/13/15 - last dose of Estrace; 5/15/15 - ultrasound and bloodwork; 5/17/15 (or around then) - begin Ganirelix and likely Menopur; HCG 10,000 units 36 hrs before retrieval 4th retrieval - Luteal Estrace/Antagonist - resulted in 1 embryo on day 6 (untested) 2nd transfer (frozen, used 2 blasts) resulted in a positive pregnancy test. One fetus was lost at week 7, other is a precious 2 year old :) Used estrace valerate to support my estrogen numbers. --break due to pregnancy and nursing-- 5th retrieval - did luteal phase priming - resulted in 4 high quality embryos on day 5. None were tested. (at this point, I've been on NeoQ10 for almost 5 years, otherwise the result was a surprise) PROTOCOL: 2/19/18 - bloodwork to confirm ovulation; 2/19/18 - start estrace 2mg orally twice daily, start taking baby aspirin; 3/5/18 - return for ultrasound and bloodwork; 3/6/18 - Gonal F 300iu + Menopur 150iu every evening; 3/7/18 - last dose of estrace; 3/9 - ultrasound and bloodwork; 3/11/18 (or around then) started ganirelix and may have increased menopur 3rd transfer (frozen, using 2 blasts)- used estradiol valerate and copied the protocol from transfer #2 - negative pregnancy test. PROTOCOL: 4/10/18 Start Estradiol Valerate (0.2ml (4 mg) injections. One injection every 3 to 4 days so that you are doing them 2x a week. Start baby aspirin daily. 4/20/18 - REturn to office for bloodwork and ultrasound. 4/21/18 - Start Progesterone 50mg (one cc) IM @ 12pm alternating every other day with Crinone one vaginal insert 2x daily. Continue Estradiol Valerate at the same dose and schedule. 4/26/18 - Transfer day. Use Crinone, one insert vaginally in the morning. 5/4/18 - Pregnancy blood test 4th transfer (frozen, using 2 blasts) - used estradiol valerate and copied protocol from transfer #2 - positive pregnancy test, week 6 demise of both pregnancies. I had a heterotopic pregnancy/miscarriage, resulting in a ruptured right tube and a D&C. PROTOCOL: 8/9/18 Start Estradiol Valerate (0.2ml (4 mg) injections. One injection every 3 to 4 days so that you are doing them 2x a week. Start baby aspirin daily. 8/22/18 - REturn to office for bloodwork and ultrasound. 8/25/18 - Start Progesterone 50mg (one cc) IM @ 12pm alternating every other day with Crinone one vaginal insert 2x daily. Continue Estradiol Valerate at the same dose and schedule. 8/30/18 - Transfer day. Use Crinone, one insert vaginally in the morning. 9/7/18 - Pregnancy blood test 6th retrieval - this was rushed due to squeezing it in before the end of our insurance cycle, we didn't want to "leave money on the table" - resulted in no embryos on Day 3 - quite a shock to have none * I also do acupuncture 2x a week when in cycle, whether it be a retrieval cycle or a transfer cycle. I do laser acupuncture before and after the transfer. ** I take a prenatal, DHA supplement, NeoQ10 and folic acid regularly
Describe your experience with your nurse at RMA of Connecticut. (Assigned nurse: Kirsten, and now Kaylen)
The nurses are all amazing. I feel very fortunate to have had two of the best. They respond promptly to both email and phone calls and answer my endless questions without a hint of frustration. They explain things as many times as I need it explained and in as many ways. They are great at sending reminders and following up. I give Kirsten lots of credit for our successful transfer. She noticed that my saline sonogram was about to expire and got me to squeeze in one before starting meds for a transfer. During the SS it was determined that I needed a hysteroscopy at which time they cleaned out a bunch of "webbing" in my uterus. The nurses absolutely go the extra mile. They greet me with a smile in the morning and followed up with genuine emails and calls following our miscarriage.
Describe your experience with RMA of Connecticut.
The strength of RMA-CT is 100% its people. They are professional and they care. I'll say it 100 times - they truly care - everyone from the person at the front desk to the fantastic blood draw ladies to the doctors and nurses. A close second strength is the holistic approach to healthcare. I have taken advantage of the nutritionist, social worker, acupuncturists and especially Fertile Yoga and Ladies Night In support sessions. Fertile Yoga and Ladies Night In are unique peer-led support groups which have given me an outlet and also a place to grow in this and with this diagnosis. Lisa Rosenthal (the leader) is a tireless advocate for all of us, and for fertility, and inspires me to get back up and try again. Through these support groups, I have developed strong friendships with others going through this process and also with new moms as we mutually emerge from the diagnosis. The clinic treats the whole person - the whole FAMILY - and I am so glad my OB recommended I "go straight there."
Describe your experience with your monitoring appointments at RMA of Connecticut.
Morning monitoring is not awesome, but the waiting room is well-stocked with coffee, tea, TV and on the weekends, bagels. It is first come, first served, but we sit waiting for our name to be called in a very comfortable place. Once your name is called, you go do bloodwork and from there they take you to an exam room. About 15% of the time, the exam rooms are all full and you go back to the waiting room and have your name called again for the exam room. The exam rooms are pleasantly decorated in peaceful tones, but are otherwise exam rooms. The primary facility (where I go) was opened in 2015, so it still feels fresh, clean and new.
Describe the costs associated with your care under Spencer Richlin at RMA of Connecticut.
We are very fortunate to have had many of our procedures covered by insurance. I believe we paid a total of about $30,000 out of pocket for our first child ($20,000 was covered by insurance). We've now paid approximately $10,000 (in deductibles) for our second go-round.
Describe Spencer Richlin's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of Connecticut.
Yes. I did not know what to do and felt very comfortable asking him to make that decision. Transfer #1 - fresh transfer, 2 embryos very low quality - it wasn't discussed too much. I think the doctors knew there was a slim chance either would work. Transfer #2 - I was mentally exhausted and questioning whether I should even do the transfer. I wanted to only transfer 1 and possibly have the second for a second baby, but I also barely had it in me to go through one transfer cycle. Dr. Richlin talked to me about the consequences of transferring 2, and then said he thought I should do 2 based on my mental state. I needed to get on with things (we were talking egg donor if it didn't work). My husband and I discussed the possibility of having twins and we were excited about it. I was 35 at the time. Transfer #3 - I was 37 and we discussed it, but transferring 2 seemed like the right thing to do. Transfer #4 - There was a brief discussion, but we were comfortable transferring 2. **After the miscarriages from transfer #4, we will now get any embryos tested and only transfer 1.
10
Doctor
Spencer Richlin
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
RMA of Connecticut
Norwalk
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

8
10
Age
30 - 31
Treated
2018 - 2019
Success with this Doc
Yes
Treatment
2 IUI, 1 IVF, 1 Egg Freezing
Diagnosis
Anovulation
8
10
Dr. Ritchlin always a has such a positive attitude. It is very clear that his end goal is to get us pregnant. It is evident that he is passionate about our goals and is our biggest cheerleader. He wants success for us and that is evident. ... Dr. Ritchlin always takes the time to call and discuss any protocol, procedure, outcome or plans with us in details and uses specific data to relate information.
I have always had a super short wait period for bloodwork and morning monitoring. I have never waited more than 5-7 minutes. ... I think the biggest strength of RMA [of Connecticut] is their expansive resources. They are such a well equipped team of staff and doctors and every time I am there I feel welcomed and comforted. The office is extremely clean and uplifting. Everyone is always happy and outgoing. ...
Age
30 - 31
Treated
2018 - 2019
Success with this Doc
Yes
Race
Other
Income
$100K - $199K
Occupation
Teacher
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IUI, 1 IVF, 1 Egg Freezing
Diagnosis
Anovulation
8
10
How was your experience with Spencer Richlin at RMA of Connecticut?
Dr. Ritchlin always a has such a positive attitude. It is very clear that his end goal is to get us pregnant. It is evident that he is passionate about our goals and is our biggest cheerleader. He wants success for us and that is evident.
What's one piece of advice would you give a prospective patient of Spencer Richlin at RMA of Connecticut?
Make sure to ask questions specific to outcomes so that he can further explain the rationale and reasonings.
During treatment, were you treated like a number or a human with Spencer Richlin at RMA of Connecticut?
Dr. Ritchlin always takes the time to call and discuss any protocol, procedure, outcome or plans with us in details and uses specific data to relate information.
Describe the protocols Spencer Richlin used in your cycles at RMA of Connecticut and their degree of success.
We first started in April 2018 with clomid and timed intercourse. That did not work. We then went into doing 2 cycles of IUI which neither worked. It was our choice to proceed with an IVF cycle instead of waiting one more round of IUI. IVF started in August with stims and a retrieval followed by 3 frozen transfers: September, October, December. We are currently prepping for our second IVF cycle.
Describe your experience with your nurse at RMA of Connecticut. (Assigned nurse: Judit )
Our nurse has been the stepping stone to our IVF journey. She is constantly in communication with us, and always giving us up to date information. We work primarily with our nurse because she has the quickest turn around time and we have the best relationship with her.
Describe your experience with RMA of Connecticut.
I think the biggest strength of RMA is their expansive resources. They are such a well equipped team of staff and doctors and every time I am there I feel welcomed and comforted. The office is extremely clean and uplifting. Everyone is always happy and outgoing.
Describe your experience with your monitoring appointments at RMA of Connecticut.
I have always had a super short wait period for bloodwork and morning monitoring. I have never waited more than 5-7 minutes.
Describe the costs associated with your care under Spencer Richlin at RMA of Connecticut.
So far, we have paid roughly $25,000 - $30,000 for our cycles and medications. This also includes roughly $1,000 for acupuncture appointments, $175 mental health appointment and the rest is what insurance did not cover.
Describe Spencer Richlin's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of Connecticut.
Dr. Ritchlin shared the concerns about doing multiple embryo transfers and we agreed that single embryo transfers were the best option for our cycles.
8
Doctor
Spencer Richlin
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
RMA of Connecticut
Norwalk
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

8
9
Age
39 - 40
Treated
2017 - 2018
Success with this Doc
?
Treatment
1 IVF
Diagnosis
Endometriosis, Other
8
9
Ask which office he [Dr. Richlin] is currently rotating at to ensure you can see more of him!...Did a birth control start into a Lupron microflair protocol with gonal f and Menopur and a hsg trigger. This was due to my age factor. Next protocol will be similar but with an estrace priming due to low number of mature eggs in last round...He is a good communicator and made you feel at ease and cared about.
There was an error made on my protocol paperwork [at RMA of Connecticut] but it was fixed and compensated for but it was a slight worry if it effected anything. All other communications and answering all my questions were very helpful!...Morning monitoring was from 7-8am and this generally worked out well. As long as you got there near 8 they would still see you. There was a wait at times for bloodwork depending on how many people there were but it was usually fairly quick to be seen.
Age
39 - 40
Treated
2017 - 2018
Success with this Doc
?
Race
European
Income
$200K - $499K
Occupation
Engineer
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
Endometriosis, Other
8
9
How was your experience with Spencer Richlin at RMA of Connecticut?
He is very helpful and caring. He gives good detailed explainations of everything that is going on, but in a simplified condensed manner that really brings the most important things to light while allievating fears.
What's one piece of advice would you give a prospective patient of Spencer Richlin at RMA of Connecticut?
Ask which office he is currently rotating at to ensure you can see more of him!
During treatment, were you treated like a number or a human with Spencer Richlin at RMA of Connecticut?
He is a good communicator and made you feel at ease and cared about.
Describe the protocols Spencer Richlin used in your cycles at RMA of Connecticut and their degree of success.
Did a birth control start into a Lupron microflair protocol with gonal f and Menopur and a hsg trigger. This was due to my age factor. Next protocol will be similar but with an estrace priming due to low number of mature eggs in last round.
Describe your experience with your nurse at RMA of Connecticut. (Assigned nurse: Kaylyn)
There was an error made on my protocol paperwork but it was fixed and compensated for but it was a slight worry if it effected anything. All other communications and answering all my questions were very helpful!
Describe your experience with RMA of Connecticut.
You can feel like a number at times but all the staff is really very helpful and caring so it more than makes up for it. All my visits went well and they all put me at ease through the whole process.
Describe your experience with your monitoring appointments at RMA of Connecticut.
Morning monitoring was from 7-8am and this generally worked out well. As long as you got there near 8 they would still see you. There was a wait at times for bloodwork depending on how many people there were but it was usually fairly quick to be seen.
Describe the costs associated with your care under Spencer Richlin at RMA of Connecticut.
Insurance was denied so out of pocket Opportunity Plan was $20,000 for PGS and one round of IVF with 10 days of medications included. We paid for one additional day of meds for $500. Diagnostics and genetics testing were covered under insurance since we got our max out of pocket.
What specific things went wrong at RMA of Connecticut?
  • Failed to inform you of changes in protocol
8
Doctor
Spencer Richlin
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
RMA of Connecticut
Norwalk
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Ask a Question

Ask this reviewer a question about their experience with Spencer Richlin at RMA of Connecticut.

Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
35
Treated
2018
Success with this Doc
Yes
Treatment
2 IUI
Diagnosis
PCOS
10
10
Dr. Richlin has been an amazing doctor. He’s kind, caring, gentle, professional, helpful, and wonderful to work with. What could have been a stressful, overwhelming process wasn’t at all because of him...He asks you personal questions to get to know you and tells you personal information about himself as well. He makes you feel totally comfortable and humanizes the doctor/patient relationship.
Cathie [at RMA of Connecticut] was very helpful and always available to me in terms of asking and answering questions, medication refills, etc. She's a thorough, knowledgeable, and competent nurse!...Multiple locations so the clinic is open 7 days of the week (Norwalk, CT) Staff is very nice Office is beautiful, modern, and brand new A variety of good, competent, helpful doctors on rotation Everyone's very professional. I had an incredible experience with Dr. Richlin and RMA. Additionally, he helped me pregnant on my second try (IUI)! HIGHLY recommend, 10/10!
Age
35
Treated
2018
Success with this Doc
Yes
Race
Ashkenazi Jewish
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
2 IUI
Diagnosis
PCOS
10
10
How was your experience with Spencer Richlin at RMA of Connecticut?
Dr. Richlin is an amazing doctor. He’s kind, caring, gentle, professional, helpful, and wonderful to work with. He asks you personal questions to get to know you and tells you personal information about himself as well. He makes you feel totally comfortable and humanizes the doctor/patient relationship. He likewise makes what could be a stressful or uncomfortable experience, the opposite. Initially I saw a different doctor at RMA but after meeting with Dr. Richlin and having him do a few of my exams and my first IUI (even though I was technically seeing another doctor), I switched to his care as soon as I could. That's how nice, helpful, compassionate, and competent he is. He always makes you feel at ease and calm, as well.
What's one piece of advice would you give a prospective patient of Spencer Richlin at RMA of Connecticut?
You'll feel comfortable in a situation that could otherwise be uncomfortable.
During treatment, were you treated like a number or a human with Spencer Richlin at RMA of Connecticut?
Dr. Richlin has been an amazing doctor. He’s kind, caring, gentle, professional, helpful, and wonderful to work with. What could have been a stressful, overwhelming process wasn’t at all because of him, as well as the incredible RMA staff. While I thought I would be uncomfortable with a male doctor but with Dr. Richlin, I couldn’t have been more comfortable. He’s truly one of the gentlest people I’ve ever met.
Describe the protocols Spencer Richlin used in your cycles at RMA of Connecticut and their degree of success.
Cycle 1: Clomid 50 mg; injectable ovulation trigger; 2 IUI's on back-to-back days; progesterone supplements Cycle 2: Clomid 100 mg; injectable ovulation trigger; 2 IUI's on back-to-back days; progesterone supplements
Describe your experience with your nurse at RMA of Connecticut. (Assigned nurse: Cathie Gray)
Nurse: Cathie Gray Cathie was very helpful and always available to me in terms of asking and answering questions, medication refills, etc. She's a thorough, knowledgeable, and competent nurse!
Describe your experience with RMA of Connecticut.
Multiple locations so the clinic is open 7 days of the week (Norwalk, CT) Staff is very nice Office is beautiful, modern, and brand new A variety of good, competent, helpful doctors on rotation Everyone's very professional. I had an incredible experience with Dr. Richlin and RMA. Additionally, he helped me pregnant on my second try (IUI)! HIGHLY recommend, 10/10!
Describe the costs associated with your care under Spencer Richlin at RMA of Connecticut.
Insurance covered my IUI's so I only had to pay co-pays for visits and medications. Maybe $10 for progesterone and climid. $150 and then $75 for the ovulation trigger injection (based on my own insurance deductible) For 4 IUI's (2/cycle and I did 2 cycles), which included numerous morning monitoring visits and blood tests, it was only a few hundred dollars.
10
Doctor
Spencer Richlin
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
RMA of Connecticut
Stamford
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

8
8
Age
27 - 28
Treated
2017 - 2018
Success with this Doc
Yes
Treatment
5 Fertility Medications
Diagnosis
PCOS
8
8
When we first met Dr. Richlin, he wanted to know about us. Who we were, what we did. Then we got into the details of what was happening. He assessed our levels and explained everything very clearly.... He was very understanding and put us at ease. He explained to us step by step and was able to tell us what will happen next and what he suggested. He did factor in our opinions.
Everyone there [RMA-Stamford] was extremely helpful. There were scenarios in which I wasn't able to make it to the office for bloodwork and they were able to work with my schedule while also workin within their protocol. Everyone was extremely professional.... The other doctors are very kind and professional. Obviously not everytime I would see the same doctor, but there were times I wish I knew ahead of time which doctor would be in the office to see me.
Age
27 - 28
Treated
2017 - 2018
Success with this Doc
Yes
Race
Ashkenazi Jewish
Income
$50K - $99K
Occupation
Teacher
Order & Number of Docs Seen
1 Doc Seen
Treatment
5 Fertility Medications
Diagnosis
PCOS
8
8
How was your experience with Spencer Richlin at RMA of Connecticut?
He was very understanding and put us at ease. He explained to us step by step and was able to tell us what will happen next and what he suggested. He did factor in our opinions. When we were paying out of pocket for the treatments (insurance didn't cover anything) and had 4 failed timed intercourse (letrozole medicine, ovidrel shot) cycles, we were hesitant to continue with another round of timed intercourse. He sat down with us and weighed our options, doing another round of timed intercourse vs jumping into ivf cycle. The only thing I was hesitant about, was when we initially came to meet him, prior to any treatment, he seemed way more optimistic than he should've I felt. He said you should have no problem getting pregnant based on my levels. And it's been almost 9 months later and.... no success with anything. It's certainly not his fault what So ever, just wish he didn't give me that false hope in the beginning of treatment. But overall, he's been cheering us on, and helping us along the way with any details.
What's one piece of advice would you give a prospective patient of Spencer Richlin at RMA of Connecticut?
Understand he isn't G-d. He isn't guaranteeing a pregnancy, so don't be too hopeful (no way near his fault). He is there to guide us professionally and maximize our opportunity to get pregnant.
During treatment, were you treated like a number or a human with Spencer Richlin at RMA of Connecticut?
When we first met Dr. Richlin, he wanted to know about us. Who we were, what we did. Then we got into the details of what was happening. He assessed our levels and explained everything very clearly.
Describe your experience with your nurse at RMA of Connecticut. (Assigned nurse: Kirsten H)
Everyone there was extremely helpful. There were scenarios in which I wasn't able to make it to the office for bloodwork and they were able to work with my schedule while also workin within their protocol. Everyone was extremely professional.
Describe your experience with RMA of Connecticut.
The other doctors are very kind and professional. Obviously not everytime I would see the same doctor, but there were times I wish I knew ahead of time which doctor would be in the office to see me.
Describe the costs associated with your care under Spencer Richlin at RMA of Connecticut.
I had to pay for everything out of pocket, which every cycle with a timed intercourse was 2000 dollars. Prior to that I had several tests done which in itself was closer to 3000. Medicine was also not included.
Describe Spencer Richlin's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of Connecticut.
As of 2017, in CT, it is a law they are no longer allowed to implant more than one embryo during each time, unless there is a certain circumstance (e.g. above 35 yrs old)
8
Doctor
Spencer Richlin
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
RMA of Connecticut
Stamford
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
26 - 27
Treated
2016 - 2017
Success with this Doc
No
Treatment
2 Fertility Medications
Diagnosis
Anovulation, PCOS
10
10
Dr. Richlin took the time to get to know my situation and my husband's situation and made sure we understood everything that was going on. He answered our questions thoughtfully and I never felt rushed. He was very helpful and encouraging.... Dr. Richlin recommended I try timed intercourse with Clomid. The first dose of clomid was too little and follicles did not grow large enough for the trigger shot. He gave me a higher dose of clomid immediately, which did the trick as my follicles were large enough for a trigger shot.
This clinic [RMA of Connecticut] is beautiful, clean, and well organized. The staff is excellent. The clinic is bright and welcoming, and I always feel comfortable when I am there. It does not feel like a 'sterile' environment.... Most of the nurses I encountered were warm and friendly. My nurse coordinator sometimes seemed a bit cold, but besides that I never had a negative experience.
Age
26 - 27
Treated
2016 - 2017
Success with this Doc
No
Race
European
Income
$0 - $49K
Occupation
Teacher
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 Fertility Medications
Diagnosis
Anovulation, PCOS
10
10
How was your experience with Spencer Richlin at RMA of Connecticut?
My experience with Dr. Richlin was very positive. The first time I met with him, I met with him on my own and he was very reassuring and helpful. Each staff member that I encountered was friendly and welcoming and made sure I was comfortable. Questions were always answered promptly if I was unable to get in contact with someone right away.
What's one piece of advice would you give a prospective patient of Spencer Richlin at RMA of Connecticut?
He is very reassuring, almost to the point that I felt there was no way my treatments wouldn't work. Unfortunately, I have not gotten pregnant yet and felt very disappointed each time, which is to be expected. The advice I would give is to remember that nothing is guaranteed, a doctor can't possibly know for sure if something will work for you so...I would say be cautiously optimistic.
During treatment, were you treated like a number or a human with Spencer Richlin at RMA of Connecticut?
Dr. Richlin took the time to get to know my situation and my husband's situation and made sure we understood everything that was going on. He answered our questions thoughtfully and I never felt rushed. He was very helpful and encouraging.
Describe the protocols Spencer Richlin used in your cycles at RMA of Connecticut and their degree of success.
Dr. Richlin recommended I try timed intercourse with Clomid. The first dose of clomid was too little and follicles did not grow large enough for the trigger shot. He gave me a higher dose of clomid immediately, which did the trick as my follicles were large enough for a trigger shot. I gave myself the trigger shot as directed, ovulated, and had timed intercourse as directed. I went in for a blood test about two weeks later and it was negative. I then began my next cycle with the larger dose of Clomid and did the whole thing all over again the same way with the same results. For the third round it was recommended that I switch to letrozole, but I declined to go for another round because there was some factors in my life that caused me to need to put things on hold.
Describe your experience with your nurse at RMA of Connecticut. (Assigned nurse: Kirsten)
Most of the nurses I encountered were warm and friendly. My nurse coordinator sometimes seemed a bit cold, but besides that I never had a negative experience.
Describe your experience with RMA of Connecticut.
This clinic is beautiful, clean, and well organized. The staff is excellent. The clinic is bright and welcoming, and I always feel comfortable when I am there. It does not feel like a 'sterile' environment. I cannot think of any weaknesses.
Describe the costs associated with your care under Spencer Richlin at RMA of Connecticut.
My insurance covered everything.
Describe Spencer Richlin's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of Connecticut.
N/A
What specific things went wrong at RMA of Connecticut?
  • Failed to call in prescriptions to pharmacy
  • Provided conflicting information
  • Failed to convey critical information
10
Doctor
Spencer Richlin
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
RMA of Connecticut
Norwalk
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
31 - 32
Treated
2016 - 2017
Success with this Doc
?
Treatment
2 Fertility Medications
Diagnosis
Anovulation, PCOS
10
10
Dr Richlin was, from the beginning, extremely open, honest, compassionate, and took a deep interest in our situation...He never hesitates to check in, answer questions, go into more detail, and make sure that we're comfortable with where we are and the next steps. He takes the time to point out everything he's looking at during ultrasounds and explain what he sees. He's so thorough and caring in everything he does.
RMA is phenomenal. Not only do they have amazing doctors and nurses, but their support services are second to none. Yoga, acupuncture, support groups, nutritionists all come together to give patients a comprehensive treatment plan. It would have been much more difficult for me to deal with the stresses of my infertility if I hadn't taken advantage of these services. The facilities are amazing - modern, clean, top-end. The multiple locations make it easy to schedule appointments.
Age
31 - 32
Treated
2016 - 2017
Success with this Doc
?
Race
European
Income
$100K - $199K
Occupation
Operations
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 Fertility Medications
Diagnosis
Anovulation, PCOS
10
10
How was your experience with Spencer Richlin at RMA of Connecticut?
Dr Richlin was, from the beginning, extremely open, honest, compassionate, and took a deep interest in our situation. Unfortunately, our first pregnancy ended in a loss due to chromosomal issues. Dr. Richlin called me personally to extend his sympathies and stress that he and the team were there for us whenever we were ready to move forward. He never hesitates to check in, answer questions, go into more detail, and make sure that we're comfortable with where we are and the next steps. He takes the time to point out everything he's looking at during ultrasounds and explain what he sees. He's so thorough and caring in everything he does.
What's one piece of advice would you give a prospective patient of Spencer Richlin at RMA of Connecticut?
He's chatty! I like that, because I'm chatty as well, but if you're looking for a doctor who just presents the facts with nothing else, Dr. Richlin isn't the one for you. But if you want a doctor who is more than willing to go into tiny details and talk about anything with you, he's the one!
During treatment, were you treated like a number or a human with Spencer Richlin at RMA of Connecticut?
Dr. Richlin is amazing. He is warm, compassionate, and always takes as much time as needed to answer questions and go over plans. He is genuinely excited with successes and genuinely upset with setbacks. He also takes the time to chat about non-fertility topics and really get to know his patients and their partners, which made me feel at ease with him very quickly. I've never felt so comfortable with a doctor.
Describe the protocols Spencer Richlin used in your cycles at RMA of Connecticut and their degree of success.
I have annovulatory PCOS, but no other fertility issues, so we started with Femara and a trigger shot for ovulation induction and a timed intercourse cycle. Our first cycle was successful in that we conceived, but we lost that pregnancy at 15 weeks due to chromosomal abnormalities. Our second cycle we followed the same protocol and were successful as well. We are awaiting genetic testing on this pregnancy. Usually patients start with Clomid, but due to my history of depression as well as the risks of non-ideal cercival mucus and uterine linings, plus the slightly higher risk of multiples, I asked if Femara would be an option. He was immediately on board. I liked that he was willing to brainstorm different possibilities with me.
Describe your experience with your nurse at RMA of Connecticut. (Assigned nurse: Christina)
Christina is a wonderful nurse, but admittedly, she is busy since she's the nursing manager, and I often spoke with other nurses when I was called with test results. However, Christina always responded to emails very quickly and even on weekends/after hours.
Describe your experience with RMA of Connecticut.
RMA is phenomenal. Not only do they have amazing doctors and nurses, but their support services are second to none. Yoga, acupuncture, support groups, nutritionists all come together to give patients a comprehensive treatment plan. It would have been much more difficult for me to deal with the stresses of my infertility if I hadn't taken advantage of these services. The facilities are amazing - modern, clean, top-end. The multiple locations make it easy to schedule appointments.
Describe the costs associated with your care under Spencer Richlin at RMA of Connecticut.
Ovulation induction was covered under our regular health benefits, with the exception of the trigger shot which came out of our fertility benefits. We had very few out of pocket costs other than the prescriptions and some copays for office visits.
10
Doctor
Spencer Richlin
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
RMA of Connecticut
Norwalk
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

7
7
Age
38 - 39
Treated
2018 - 2019
Success with this Doc
?
Treatment
2 IUI, Donor Sperm
Diagnosis
Diminished Ovarian Reserve, Unexplained
7
7
Dr. Richlin is a friendly and knowledgeable physician. However, he explains procedures very quickly and does not respond to emails in a timely manner. While he is my assigned physician he did not complete my IUIs and there is a strong possibility that another physician will complete my IVF.... On my consultation I brought in my blood work from my previous RE. Dr. Richin review it and immediately recommended IVF. He provided a detailed reason why I should try IVF first but didn't provide a reason why I couldn't try IUI first.
RMA is a clean and well organized facility. They have several locations in the area but only one place has weekend/holiday testing. RMA have preformed the most IVF cycles in the area. They offer support groups and online seminars. However, they run like a factory and are more focused on the finances than people.... Christina is supportive and responds to emails in a timely manner. I have more communication with her than Dr. Richlin.
Age
38 - 39
Treated
2018 - 2019
Success with this Doc
?
Race
European
Income
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
2 IUI, Donor Sperm
Diagnosis
Diminished Ovarian Reserve, Unexplained
7
7
How was your experience with Spencer Richlin at RMA of Connecticut?
Dr. Richlin is a friendly and knowledgeable physician. However, he explains procedures very quickly and does not respond to emails in a timely manner. While he is my assigned physician he did not complete my IUIs and there is a strong possibility that another physician will complete my IVF.
What's one piece of advice would you give a prospective patient of Spencer Richlin at RMA of Connecticut?
Since Dr. Richlin works at RMA be prepared to feel like a cog in the fertility machine.
During treatment, were you treated like a number or a human with Spencer Richlin at RMA of Connecticut?
Dr. Richin was the 2nd RE I saw. On my consultation I brought in my blood work from my previous RE. Dr. Richin review it and immediately recommended IVF. He provided a detailed reason why I should try IVF first but didn't provide a reason why I couldn't try IUI first.
Describe the protocols Spencer Richlin used in your cycles at RMA of Connecticut and their degree of success.
I had two medicated IUI that did not result in a pregnancy. My first round of IVF medications resulted in a poor ovarian response. While he was encouraging me to complete the round of IVF I decided to cancel.
Describe your experience with your nurse at RMA of Connecticut. (Assigned nurse: Christina )
Christina is supportive and responds to emails in a timely manner. I have more communication with her than Dr. Richlin.
Describe your experience with RMA of Connecticut.
RMA is a clean and well organized facility. They have several locations in the area but only one place has weekend/holiday testing. RMA have preformed the most IVF cycles in the area. They offer support groups and online seminars. However, they run like a factory and are more focused on the finances than people.
Describe the costs associated with your care under Spencer Richlin at RMA of Connecticut.
Insurance covered 75% of the cost. I was overly charged for certain fees that my insurance covered. I had to wait several weeks to get reimbursed.
Describe Spencer Richlin's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of Connecticut.
Dr. Richin didn't explain any negative aspects to multiple embryo transfer to me.
What specific things went wrong at RMA of Connecticut?
  • Provided conflicting information
  • Failed to convey critical information
7
Doctor
Spencer Richlin
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
7
Clinic
RMA of Connecticut
Norwalk
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

7
6
Age
35
Treated
2018
Success with this Doc
No
Treatment
1 IUI
Diagnosis
Unexplained
7
6
He [Dr. Richlin] was a very caring, approachable doctor, but I only saw him 2 or 3 times max. He did not perform the IUI even though he was my assigned doctor at the clinic.... My diagnosis was unexplained, besides going on thyroid medication (thyroid was slightly elevated). He recommended trying an IUI. I went on birth control, then started clomid, after taking clomid my lining was thick enough and my progesterone wasn’t high enough.
RMAs’ doctors travel from clinic to clinic, so patients do not see the same doctor every visit. Me personally, did not feel very comfortable seeing a different doctor every time I was there. The patient experience/touch is lost.... Staff is very friendly, if you don’t mind seeing a different doctor each time then I would recommend. It was very clean, hours operations are convenient, I was always out on time (never has to wait long).
Age
35
Treated
2018
Success with this Doc
No
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IUI
Diagnosis
Unexplained
7
6
How was your experience with Spencer Richlin at RMA of Connecticut?
He was a very caring, approachable doctor, but I only saw him 2 or 3 times max. He did not perform the IUI even though he was my assigned doctor at the clinic. He recommended that I try another IUi, however my husband and I ended up moving out of state.
During treatment, were you treated like a number or a human with Spencer Richlin at RMA of Connecticut?
RMAs’ doctors travel from clinic to clinic, so patients do not see the same doctor every visit. Me personally, did not feel very comfortable seeing a different doctor every time I was there. The patient experience/touch is lost. I should have done more research beforehand.
Describe the protocols Spencer Richlin used in your cycles at RMA of Connecticut and their degree of success.
My diagnosis was unexplained, besides going on thyroid medication (thyroid was slightly elevated). He recommended trying an IUI. I went on birth control, then started clomid, after taking clomid my lining was thick enough and my progesterone wasn’t high enough. They put me on more medication, but came back with a negative pregnancy test. He recommended we try again, but like I said before we ended up moving.
Describe your experience with RMA of Connecticut.
Staff is very friendly, if you don’t mind seeing a different doctor each time then I would recommend. It was very clean, hours operations are convenient, I was always out on time (never has to wait long).
Describe Spencer Richlin's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of Connecticut.
Never discussed
What specific things went wrong at RMA of Connecticut?
  • Failed to convey critical information
7
Doctor
Spencer Richlin
Communication
Trustworthiness
Compassion
Explained risks
Frequency seen during appointments
6
Clinic
RMA of Connecticut
Stamford
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

8
8
Age
34 - 35
Treated
2016 - 2017
Success with this Doc
No
Treatment
4 IUI, 1 IVF
Diagnosis
8
8
Dr. Richlin is warm, caring, and takes the time to explain things. He asked about our personal lives, and shared information about his, which helped us bond...He is a very warm physician who takes the time to explain the science behind the procedures. He seems to care about you as a human being and is rooting for your success. When we did not initially get the results we were hoping for, Dr. Richlin met with us several times to talk about altering protocol. He renewed our optimism.
[RMA - Norwalk] Run efficiently, kind staff, organized. Billing is only so so...Kisten (and Cathy) at RMA are both kind and helpful individuals. Kirsten is my assigned nurse, and she is very knowledgeable and thoughtful....19,950 for one ivf cycle...[Monitoring Appointments] No complaints. Very efficient....Dr. Richlin is warm, caring, and takes the time to explain things. He asked about our personal lives, and shared information about his, which helped us bond.
Age
34 - 35
Treated
2016 - 2017
Success with this Doc
No
Race
Income
$200K - $499K
Occupation
Marketer or PR
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
4 IUI, 1 IVF
Diagnosis
8
8
How was your experience with Spencer Richlin at RMA of Connecticut?
He is a very warm physician who takes the time to explain the science behind the procedures. He seems to care about you as a human being and is rooting for your success. When we did not initially get the results we were hoping for, Dr. Richlin met with us several times to talk about altering protocol. He renewed our optimism.
What's one piece of advice would you give a prospective patient of Spencer Richlin at RMA of Connecticut?
Bring all of your questions with you - he will take the time to answer them!
During treatment, were you treated like a number or a human with Spencer Richlin at RMA of Connecticut?
Dr. Richlin is warm, caring, and takes the time to explain things. He asked about our personal lives, and shared information about his, which helped us bond.
Describe the protocols Spencer Richlin used in your cycles at RMA of Connecticut and their degree of success.
I had normal numbers, so we did a standard antagonistic cycle with low to moderate dosages. HCG as trigger. Now, I am using a down regulation stimulation (just started with lupron).
Describe your experience with your nurse at RMA of Connecticut. (Assigned nurse: Kirsten Hennigan)
Kisten (and Cathy) at RMA are both kind and helpful individuals. Kirsten is my assigned nurse, and she is very knowledgeable and thoughtful.
Describe your experience with RMA of Connecticut.
Run efficiently, kind staff, organized. Billing is only so so.
Describe your experience with your monitoring appointments at RMA of Connecticut.
No complaints. Very efficient.
Describe the costs associated with your care under Spencer Richlin at RMA of Connecticut.
19,950 for one ivf cycle
8
Doctor
Spencer Richlin
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
RMA of Connecticut
Norwalk
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
43
Treated
2019
Success with this Doc
Yes
Treatment
1 IVF, Donor Sperm
Diagnosis
10
10
I haven't start my first cycle [with Dr. Spencer Richlin] yet. But I have been in the clinic couple of times now for other procedures. I trust him and like his style. He is Honest and very genuine. I believe I am in good hands and can't wait to the end of the tunnel...Do not be afraid of ask questions. Sometimes I feel like I wasn't getting answers but was also my anxiety taking the best of me...also told me to get to sperm vials which I did from different donors but ended up being wrong. They never explained me that I needed the same donor for one cycle. This first round was a bit confusing. I am still trying to get the medications so I can be ready for September which would be my first cycle.
The location is great as well as the partnership they have with Stamford Hospital...Nurses are being pretty transparent and straight with the process...There were too many email communications that could have been done better via phone...They also told me to get to sperm vials which I did from different donors but ended up being wrong. They never explained me that I needed the same donor for one cycle. This first round was a bit confusing. I am still trying to get the medications so I can be ready for September which would be my first cycle.
Age
43
Treated
2019
Success with this Doc
Yes
Race
Latino
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF, Donor Sperm
Diagnosis
10
10
How was your experience with Spencer Richlin at RMA of Connecticut?
I haven't start my first cycle yet. But I have been in the clinic couple of times now for other procedures. I trust him and like his style. He is Honest and very genuine. I believe I am in good hands and can't wait to the end of the tunnel.
What's one piece of advice would you give a prospective patient of Spencer Richlin at RMA of Connecticut?
Do not be afraid of ask questions. Sometimes I feel like I wasn't getting answers but was also my anxiety taking the best of me.
During treatment, were you treated like a number or a human with Spencer Richlin at RMA of Connecticut?
Nurses are being pretty transparent and straight with the process
Describe your experience with your nurse at RMA of Connecticut. (Assigned nurse: Judith )
There were too many email communications that could have been done better via phone.
Describe your experience with RMA of Connecticut.
I looked at their trajectory and seems pretty solid. The location is great as well as the partnership they have with Stamford Hospital. I looked at their trajectory and seems pretty solid. The location is great as well as the partnership they have with Stamford Hospital.
Describe the costs associated with your care under Spencer Richlin at RMA of Connecticut.
My insurance is paying most of it. I am paying for first cycle with PGS testing about $8,000 - if this doesn't work - would need the same plus donor sperm and medicines for another cycle.
What specific things went wrong at RMA of Connecticut?
  • Failed to call in prescriptions to pharmacy
  • Provided conflicting information
  • Canceled a cycle due to clinic error
10
Doctor
Spencer Richlin
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
RMA of Connecticut
Stamford
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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