Stephanie Gustin
Heartland Center for Reproductive Medicine
Available Lines of Communication
Doctor email
Nurse email
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Direct line to doctor
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Medical SchoolGeorgetown University
ResidencyStandford University
FellowshipStandford University
Omaha
7308 S 142nd St
Omaha, NE 68138
(877) 831-3227
13 assessments
10
9
Age
26 - 27
Treated
2018 - 2019
Success with this Doc
Yes
Treatment
2 IUI
Diagnosis
Endometriosis, Male Factor, Other
10
9
Dr. Gustin chose IUI for us as my husband sperm count and shapes are very low and abnormal. He had varioceles that could be repaired, but due to his work schedule, wasn’t able to take off time to recover from surgery. Dr Gustin suggested this as a way to continue to try for pregnancy before his surgery...She remembered things about us, what we like, where we work, etc and modified things based on who we are. There was an appointment in which I left very upset, and she took time in her super busy clinic schedule to FaceTime me, go over my imaging and decided on a new treatment plan. As a nurse that works in a different specialty clinic, this is a rarity. I was very impressed
I liked that when our initial appointment was over, we met with the financial counselor [at Heartland Center for Reproductive Medicine]. She had looked up our insurance and had print outs of what each thing would approximately cost (varies based on medication). I could tell the staff got a long really well, so they always seemed to be in a good mood. My husband did say that the sperm analysis clinic was a little outdated, and he felt like he could hear people outside of the room talking. He brought headphones the next time, so that made it better. Considering what he had to do in there, I’m not sure there’s much to suggest to improve that.
Age
26 - 27
Treated
2018 - 2019
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IUI
Diagnosis
Endometriosis, Male Factor, Other
10
9
How was your experience with Stephanie Gustin at Heartland Center for Reproductive Medicine?
I think Stephanie was extremely relatable. I felt super comfortable asking any kind of question, no matter how “silly.” Before leaving every visit, she made sure we understood and would always say “please text me or call me” and we had her personal number. She always seemed have a very good rapport with the other clinical staff. Even though the IUI’s didn’t work for us, we 100% would have continued treatment with her had we not moved out of the area.
What's one piece of advice would you give a prospective patient of Stephanie Gustin at Heartland Center for Reproductive Medicine?
Don’t be afraid to ask a question, give your opinion or input. She will make your plan work with your schedule, and she will answer all of your questions with no judgment.
During treatment, were you treated like a number or a human with Stephanie Gustin at Heartland Center for Reproductive Medicine?
Stephanie consistently would look my husband in the eye while discussing treatment and other information. She remembered things about us, what we like, where we work, etc and modified things based on who we are. There was an appointment in which I left very upset, and she took time in her super busy clinic schedule to FaceTime me, go over my imaging and decided on a new treatment plan. As a nurse that works in a different specialty clinic, this is a rarity. I was very impressed
Describe the protocols Stephanie Gustin used in your cycles at Heartland Center for Reproductive Medicine and their degree of success.
For the 2 cycles of IUI, I was put on Femara 5 mg, for 3 days. I don’t recall what day of my cycle I started them, however. My labs were all with normal range and my cycles are fairly regular, so she expected a good response from a low dose of femara. After I finished the femara, I was monitored pretty frequently to note follicle count with ultrasound. This was done by an RN. Once I had follicles at 16-18 mm, I was directed when to take the “trigger shot.” This was ovidrel, I do not recall the dosing on that; but it’s a quick subcutaneous injection to stimulate your follicle to release. About 36 hours later, my husband went to the clinic to leave his sperm. They spun that down to get only the sperm, and then prepare it to be transferred. An RN did the procedure, which I thought was odd.
The second cycle was extremely similar, except I was monitored quite as much as we knew how I would respond.
Dr. Gustin chose IUI for us as my husband sperm count and shapes are very low and abnormal. He had varioceles that could be repaired, but due to his work schedule, wasn’t able to take off time to recover from surgery. Dr Gustin suggested this as a way to continue to try for pregnancy before his surgery.
Describe your experience with the nursing staff.
We had two nurses that were amazing; extremely knowledgeable and kind. None of the nurses were ever rude or not willing to help, but didn’t always seem willing to explain things in depth. I feel because I’m a nurse, I want to know what my labs should be, what it means when it’s not normal, how I can change it, etc. The nurse I had during my IUI didn’t explain things well, and always seemed preoccupied with what was going on at the nurses station.
Describe your experience with Heartland Center for Reproductive Medicine.
I liked that when our initial appointment was over, we met with the financial counselor. She had looked up our insurance and had print outs of what each thing would approximately cost (varies based on medication).
I could tell the staff got a long really well, so they always seemed to be in a good mood.
My husband did say that the sperm analysis clinic was a little outdated, and he felt like he could hear people outside of the room talking. He brought headphones the next time, so that made it better. Considering what he had to do in there, I’m not sure there’s much to suggest to improve that.
Describe the costs associated with your care under Stephanie Gustin at Heartland Center for Reproductive Medicine.
It’s a private clinic and I had health insurance through my hospital job; so it wasn’t “in-network.” I felt like most things were fair in cost; however, the actual “artificial imsemination” was charged as a surgical procedure, despite being performed solely by an RN, with no imaging, or any equipment other than a syringe and catheter.
Describe Stephanie Gustin's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Heartland Center for Reproductive Medicine.
Did not have serious conversations about IVF with Dr. Gustin before moving. She did bring up being more likely to do single embryo over multiple, but we did not get I depth with that conversation as that wasn’t what we working at.
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7
3
Age
33 - 34
Treated
2018 - 2019
Success with this Doc
No
Treatment
3 IUI, 1 IVF
Diagnosis
Diminished Ovarian Reserve
7
3
Both embryos weren’t making it to blastocyst stage but Dr. Gustin wanted to give them a chance and transferred both. I took progesterone in oil injections and estrogen during this time as well. It resuslted in a negative transfer...I felt so terrible from the stimming, I wish I would have done a frozen transfer. My body didn’t feel ready. But I don’t understand why we had to do it that way...lack of innovative approaches. There was no discussion about growth hormone,antibiotics, LDN treatment etc. and even nutrition to help with inflammation and low AMH. I had to discover all of this on my own and look for another potoential doctor who is informed about these methods. A strength is the care and professionalism of the doctors and staff. It’s a clean and nice facility.
The nursing staff [at Heartland Center for Reproductive Medicine] was great. Always called me back right away or responded via email promptly. They were kind and answered all of my questions...A strength is the care and professionalism of the doctors and staff. It’s a clean and nice facility...lack of innovative approaches. There was no discussion about growth hormone,antibiotics, LDN treatment etc. and even nutrition to help with inflammation and low AMH. I had to discover all of this on my own and look for another potoential doctor who is informed about these methods. A strength is the care and professionalism of the doctors and staff. It’s a clean and nice facility.
Age
33 - 34
Treated
2018 - 2019
Success with this Doc
No
Race
Other
Income
—
Occupation
—
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
3 IUI, 1 IVF
Diagnosis
Diminished Ovarian Reserve
7
3
How was your experience with Stephanie Gustin at Heartland Center for Reproductive Medicine?
She was great. Kind, caring and thorough. Didn’t sugar coat anything but also delivered information in an appropriate manner. I felt safe and in good hands with her. I do feel the industry as whole follows a “protocol” and I need a different clinic with some more innovation approaches and thought processes
What's one piece of advice would you give a prospective patient of Stephanie Gustin at Heartland Center for Reproductive Medicine?
if you have the funds to see her, great! She will listen and do her very best for you. Be aware they don’t do much hormone testing outside of the basic IVF protocols.
During treatment, were you treated like a number or a human with Stephanie Gustin at Heartland Center for Reproductive Medicine?
I felt I was treated with kindness. The nurses and doctors always responded right away to my questions
Describe the protocols Stephanie Gustin used in your cycles at Heartland Center for Reproductive Medicine and their degree of success.
It’s somwhat difficult to recall because as a patient, you are overwhelmed by all the information coming at you and also what your body is going through under treatment.
I did not do any birth control priming since I have low AMH. Dr. Gustin wanted to get the best result she could from my follicles.
I took Clomid, gonal F and Menopur during my stimming. Did the HCG tigger and egg retrieval procedure.
8 eggs were retrieved and only 4 were mature enough for Fertilization.
ICSI was performed and 3 Fertalized. Were were planning a frozen transfer and PGS testing but only 2 embryos were progressing. So we didn’t do the PGS and did a fresh transfer on day 5. Both embryos weren’t making it to blastocyst stage but Dr. Gustin wanted to give them a chance and transferred both.
I took progesterone in oil injections and estrogen during this time as well.
It resuslted in a negative transfer
Describe your experience with the nursing staff.
The nursing staff was great. Always called me back right away or responded via email promptly. They were kind and answered all of my questions
Describe your experience with Heartland Center for Reproductive Medicine.
we can’t afford to do another cycle at this clinic but for those who have the means then I would suggest trying out the clinic if they don’t want to travel out of state.
So a weakness for most facilities and I include this one is the astronomical prices they charge for treatments. Doctors are suppose to “do no harm” and I believe that also can apply to a patients pocket book. There are clinics out there that charge less but you to really do your research and it’s not feasible for everyone to travel.
Another weakness is the lack of innovative approaches. There was no discussion about growth hormone,antibiotics, LDN treatment etc. and even nutrition to help with inflammation and low AMH. I had to discover all of this on my own and look for another potoential doctor who is informed about these methods.
A strength is the care and professionalism of the doctors and staff. It’s a clean and nice facility.
Describe the costs associated with your care under Stephanie Gustin at Heartland Center for Reproductive Medicine.
Approximately $25,000-30,000
We did not do the PGS testing which brought the loan down under $25,000.
A couple grand for medications
Also with our one iui treatment-$2,000
Describe Stephanie Gustin's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Heartland Center for Reproductive Medicine.
My only 2 embryos were transferred to give them the best chance and better odds. I felt so terrible from the stimming, I wish I would have done a frozen transfer. My body didn’t feel ready. But I don’t understand why we had to do it that way
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10
10
Age
28 - 31
Treated
2016 - 2019
Success with this Doc
Yes
Treatment
2 IUI, 2 IVF
Diagnosis
Male Factor, Poor Egg Quality
10
10
She [Dr. Stephanie Gustin] meets with us personally, called us personally to tell us we were pregnant, and has been available during the whole process.... She has been more than a doctor to us. She has been a listening ear, a friend, and truly a part of our journey. We love Dr. Gustin! We could never thank her enough for who she is and what she has done for us!... I was on varying levels of menopur, and she changed my dosage to get better results. I wish I could remember specifics but it was 2 years ago. The team at Heartland staffed our case regularly when we weren’t having success and adjusted along the way.
They [the staff at Heartland Center for Repro Med] are organized and seem to have a good handle on the processes and procedures. The billing department sometimes seems to be unorganized or hard to get ahold of, but that would be my only complaint.... Our IUI treatments were roughly $5000 each round with shots and ultra sounds included, our IVF rounds were $15,000 each round, with one additional transfer that was roughly $4000.
Age
28 - 31
Treated
2016 - 2019
Success with this Doc
Yes
Race
Other
Income
$50K - $99K
Occupation
—
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
2 IUI, 2 IVF
Diagnosis
Male Factor, Poor Egg Quality
10
10
How was your experience with Stephanie Gustin at Heartland Center for Reproductive Medicine?
Dr. Gustin is smart, caring, and trustworthy. We owe her our miracle baby, and hope to expand our family with the one frozen embryo we have. She made our dreams come true and continues to be our biggest supporter as we attempt to go through the process again. She has been more than a doctor to us. She has been a listening ear, a friend, and truly a part of our journey. We love Dr. Gustin! We could never thank her enough for who she is and what she has done for us!
What's one piece of advice would you give a prospective patient of Stephanie Gustin at Heartland Center for Reproductive Medicine?
Ask questions. Knowledge is power, especially in this process. She will sit and explain everything, you just have to ask!
During treatment, were you treated like a number or a human with Stephanie Gustin at Heartland Center for Reproductive Medicine?
She meets with us personally, called us personally to tell us we were pregnant, and has been available during the whole process.
Describe the protocols Stephanie Gustin used in your cycles at Heartland Center for Reproductive Medicine and their degree of success.
I was on varying levels of menopur, and she changed my dosage to get better results. I wish I could remember specifics but it was 2 years ago. The team at Heartland staffed our case regularly when we weren’t having success and adjusted along the way.
Describe your experience with the nursing staff.
They are knowledgeable, communicate well, and take the time to call back immediately. They get to know you as a person, and get excited to see you. They were all in tears when we got pregnant, and continue to support our family by cheering us on for baby #2.
Describe your experience with Heartland Center for Reproductive Medicine.
They are organized and seem to have a good handle on the processes and procedures. The billing department sometimes seems to be unorganized or hard to get ahold of, but that would be my only complaint.
Describe the costs associated with your care under Stephanie Gustin at Heartland Center for Reproductive Medicine.
Our IUI treatments were roughly $5000 each round with shots and ultra sounds included, our IVF rounds were $15,000 each round, with one additional transfer that was roughly $4000. In total with gas to and from Omaha, we spent roughly $50,000 before getting pregnant with our son.
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0
1
Age
28 - 29
Treated
2017 - 2018
Success with this Doc
No
Treatment
3 IUI, 1 IVF
Diagnosis
PCOS
0
1
The time spent with me [by Dr. Sephanie Gustin], and answering my questions was so minimal. My time at the clinic felt rushed and uncomfortable. I like to form a slight relationship with my providers, and I know that Dr. Gustin knew nothing about me and I knew little about her...pressed forward with the treatments without addressing the underlying cause of infertility & my overall physical and mental health. I can't tell you a whole lot about my own body, or diagnosis of PCOS, because it was communicated to me in any great detail. The focus at all appointments and meetings was to perform the procedures without explanation or consult with myself and my husband.
The nurses [at Heartland Center for Reproductive Medicine] are extremely hit and miss. Some nurses I grew to enjoy and formed relationships with. Others made me cry more than once by being short-tempered. I arrived late to two (of many) blood draws, and the nurse was so mean to me that I finally had to confront her and ask if she had a personal issue with me, at which time she said that she was mad because I had arrived late...Strengths: -they do push clients through quickly -the clinic is clean and efficient, though outdated in comparison to Methodist -the rooms/equipment seem clean and organized Weaknesses: -the clinic staff and doctors are typically cold and lack empathy -not flexible with patients' personal and professional demands -billing department is not easy to work with (the patient has to request all additional information from them)
Age
28 - 29
Treated
2017 - 2018
Success with this Doc
No
Race
—
Income
$100K - $199K
Occupation
Teacher
Order & Number of Docs Seen
1st of 2 Docs
Treatment
3 IUI, 1 IVF
Diagnosis
PCOS
0
1
How was your experience with Stephanie Gustin at Heartland Center for Reproductive Medicine?
Dr. Gustin pressed forward with the treatments without addressing the underlying cause of infertility & my overall physical and mental health. I can't tell you a whole lot about my own body, or diagnosis of PCOS, because it was communicated to me in any great detail. The focus at all appointments and meetings was to perform the procedures without explanation or consult with myself and my husband.
What's one piece of advice would you give a prospective patient of Stephanie Gustin at Heartland Center for Reproductive Medicine?
Schedule consults with all providers in the geographical area to make sure you have the best fit for your family.
During treatment, were you treated like a number or a human with Stephanie Gustin at Heartland Center for Reproductive Medicine?
I could not recognize my doctor, even after 5+ visits, including an IUI procedure. The time spent with me, and answering my questions was so minimal. My time at the clinic felt rushed and uncomfortable. I like to form a slight relationship with my providers, and I know that Dr. Gustin knew nothing about me and I knew little about her. My calls were answered by nurses fairly quickly, but if I requested to forward a question to the doctor, that posed an issue and I was not offered the opportunity to speak to a doctor. When work and personal issues affected my schedule, I was not met with flexibility, not matter what the scenario was.
Describe your experience with the nursing staff.
The nurses are extremely hit and miss. Some nurses I grew to enjoy and formed relationships with. Others made me cry more than once by being short-tempered. I arrived late to two (of many) blood draws, and the nurse was so mean to me that I finally had to confront her and ask if she had a personal issue with me, at which time she said that she was mad because I had arrived late. After that conversation, I dreaded going in to the office and getting blood tested.
Describe your experience with Heartland Center for Reproductive Medicine.
Strengths:
-they do push clients through quickly
-the clinic is clean and efficient, though outdated in comparison to Methodist
-the rooms/equipment seem clean and organized
Weaknesses:
-the clinic staff and doctors are typically cold and lack empathy
-not flexible with patients' personal and professional demands
-billing department is not easy to work with (the patient has to request all additional information from them)
Describe the costs associated with your care under Stephanie Gustin at Heartland Center for Reproductive Medicine.
8,000-12,000
What specific things went wrong at Heartland Center for Reproductive Medicine?
- Lost appointments
- Failed to call with results
- Failed to order appropriate test
- Failed to send your chart to another clinic
- Failed to inform you of changes in protocol
- Lost results
- Provided conflicting information
- Failed to convey critical information
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10
9
Age
31 - 32
Treated
2017 - 2018
Success with this Doc
?
Treatment
3 IUI
Diagnosis
Recurrent Pregnancy Loss, Unexplained
10
9
The first time I had a miscarriage following our first IUI, Dr. Gustin called me late in the evening and comforted me while we were on the phone. As we moved onto our 2nd IUI, it was unfortunately an ectopic pregnancy. During the ultrasound when we found out, Dr. Gustin was kind and gentle in explaining what she was seeing.... Dr. Gustin has exhibited extreme kindness and has been very sensitive to our situation. I have never felt like just a number or just another patient while under her care.
I feel that overall, the Clinic [Heartland Ctr for Repro Med] is clean and well kept. The clinic and their staff is also very organized and willing to answer any questions you may have. There is one financial coordinator that can come off as less personable. I have shared this with my doctor and she notified me that there is a second financial coordinator that I can work with as I receive my care there.... All of the nurses I have worked with have been friendly and kind. I have had most of the same nurses throughout our treatment with Dr. Gustin and am pleased. T
Age
31 - 32
Treated
2017 - 2018
Success with this Doc
?
Race
European
Income
$100K - $199K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1st of 2 Docs
Treatment
3 IUI
Diagnosis
Recurrent Pregnancy Loss, Unexplained
10
9
How was your experience with Stephanie Gustin at Heartland Center for Reproductive Medicine?
Unfortunately my husband and I have experienced 5 miscarriages and 3 under the care of Dr. Gustin. Through all of this my husband and I have had numerous questions and every time, Dr. Gustin is the one that calls me to answer my questions. She also has offered to allow me to call whenever I feel the need. Dr. Gustin has exhibited extreme kindness and has been very sensitive to our situation. I have never felt like just a number or just another patient while under her care.
What's one piece of advice would you give a prospective patient of Stephanie Gustin at Heartland Center for Reproductive Medicine?
Dr. Gustin will take the time to answer any of your questions so don't hesitate to ask. Additionally, if you are advocating for more tests, answers, etc. she will be very supportive.
During treatment, were you treated like a number or a human with Stephanie Gustin at Heartland Center for Reproductive Medicine?
I have had 3 miscarriages while under Dr. Gustin's care. I have had 2 ectopic pregnancies as a part of these miscarriages as well. The first time I had a miscarriage following our first IUI, Dr. Gustin called me late in the evening and comforted me while we were on the phone. As we moved onto our 2nd IUI, it was unfortunately an ectopic pregnancy. During the ultrasound when we found out, Dr. Gustin was kind and gentle in explaining what she was seeing. When I sat up, she gave me a huge hug and allowed me to cry on her shoulder. She then gave my husband and I all the time we needed in the room to process what we had just been told.
Describe the protocols Stephanie Gustin used in your cycles at Heartland Center for Reproductive Medicine and their degree of success.
When I went to Dr. Gustin I was taking Metformin. We tried a couple of cycles on this and we stopped following some tests. We moved forward with Clomid and eventually IUI as the medications alone were not successful. We completed 3 IUIs with Clomid, Follistim, and Pregnyl. The dosages were closely monitored and changed as needed. Additionally, due to my history of miscarriage, I was put on progesterone suppositories and this was increased following my first miscarriage with Dr. Gustin from 1x/day to 2x/day. Following my ectopic pregnancy, I also required a HSG and this was very carefully explained before and during the procedure.
Describe your experience with the nursing staff.
All of the nurses I have worked with have been friendly and kind. I have had most of the same nurses throughout our treatment with Dr. Gustin and am pleased. There was one miscommunications between Dr. Gustin and her nursing staff regarding types of exercise that can be continued during treatment. When Dr. Gustin was notified of what I was told, she said she would personally take the time to educated nursing on this topic and what is recommended and not recommended.
Describe your experience with Heartland Center for Reproductive Medicine.
I feel that overall, the Clinic is clean and well kept. The clinic and their staff is also very organized and willing to answer any questions you may have. There is one financial coordinator that can come off as less personable. I have shared this with my doctor and she notified me that there is a second financial coordinator that I can work with as I receive my care there. My doctor stated that she wanted my experience there to be good. She also told me she would share my feedback with the clinic. I have since had some interaction with this financial coordinator when I called with a question and was more pleasant than had been in the past.
Describe the costs associated with your care under Stephanie Gustin at Heartland Center for Reproductive Medicine.
Our IUIs cost between $1900-2300 depending on medication dosages. Other tests such as the HSG was not covered once and cost around $700-800 and the second time was covered following my ectopic pregnancy. We have had a quote of IVF and depending on medications and tests, will cost between $15,000-18,000.
Describe Stephanie Gustin's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Heartland Center for Reproductive Medicine.
We are preparing for IVF soon and we have discussed some of these topics preliminarily and will have a more in depth conversation as this gets closer.
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9
9
Age
30 - 31
Treated
2018 - 2019
Success with this Doc
?
Treatment
1 IVF
Diagnosis
Endometriosis, Unexplained
9
9
Dr. Gustin was open to my opinion, however she suggested using one embryo at a time for how small I am. She wanted to wait on how many embryos we got and the quality...takes the time to listen to me as a patient. She showed empathy when I was worried about getting time off from work and gave me advice on what to tell my supervisor... I appreciate that she took her time during surgery to remove my endometriosis and get me prepared for my IVF cycle. I am glad I found an aggressive doctor that knows whats best for me.
Strengths [at Heartland Center for Reproductive Medicine]: Calling you with results, ordering medications, & scheduling appointments. They get to know you as a patient and can check you in without asking your name. (not sure if this is a good thing or not) Weaknesses: Close early & bills can sometimes be off...nurses are always willing to answer any questions...I usually always had the same nurse to do my ultrasounds during stims. This was nice because I got to know her well and felt comfortable with her. I think this is important because they get to know your story.
Age
30 - 31
Treated
2018 - 2019
Success with this Doc
?
Race
South Asian
Income
$50K - $99K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
Endometriosis, Unexplained
9
9
How was your experience with Stephanie Gustin at Heartland Center for Reproductive Medicine?
Dr. Gustin is very honest and tells you how it is. I had surgery with her in December and prior she told me what risks I could be taking and what she might have to remove during surgery to prepare me. She told me it would be a 3 hour surgery and it actually turned out to be 5 hours. I appreciate that she took her time during surgery to remove my endometriosis and get me prepared for my IVF cycle. I am glad I found an aggressive doctor that knows whats best for me.
What's one piece of advice would you give a prospective patient of Stephanie Gustin at Heartland Center for Reproductive Medicine?
Don't be afraid to ask dumb questions. Dr. Gustin and her nurses are always willing to answer any questions.
During treatment, were you treated like a number or a human with Stephanie Gustin at Heartland Center for Reproductive Medicine?
Dr. Gustin takes the time to listen to me as a patient. She showed empathy when I was worried about getting time off from work and gave me advice on what to tell my supervisor.
Describe the protocols Stephanie Gustin used in your cycles at Heartland Center for Reproductive Medicine and their degree of success.
I am not sure what protocol she used, but I'm starting my FET cycle and she started with Lupron.
Describe your experience with your nurse at Heartland Center for Reproductive Medicine. (Assigned nurse: Cheryl)
I usually always had the same nurse to do my ultrasounds during stims. This was nice because I got to know her well and felt comfortable with her. I think this is important because they get to know your story.
Describe your experience with Heartland Center for Reproductive Medicine.
Strengths: Calling you with results, ordering medications, & scheduling appointments. They get to know you as a patient and can check you in without asking your name. (not sure if this is a good thing or not)
Weaknesses: Close early & bills can sometimes be off.
Describe the costs associated with your care under Stephanie Gustin at Heartland Center for Reproductive Medicine.
Cost varied for us, as we have to do a frozen transfer.
Describe Stephanie Gustin's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Heartland Center for Reproductive Medicine.
Dr. Gustin was open to my opinion, however she suggested using one embryo at a time for how small I am. She wanted to wait on how many embryos we got and the quality and I respect that.
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Verified
This patient has provided documentation of treatment at this clinic.
9
10
Age
30 - 31
Treated
2016 - 2017
Success with this Doc
Yes
Treatment
1 IUI, 1 IVF
Diagnosis
Endometriosis, Tubal Blockage
9
10
She [Dr. Stephanie Gustin] was straight and to ththe point on what we needed to do and our results but at the same time provided great emotional support. Sat held my hand and comforted me when appropriate. When we did not get the number of embryos we had hoped for she comforted me and adjusted the plan and was straightforward on where we would go next
Great ancillary staff [at Heartland Center for Reproductive Med-Omaha]. They were always pleasant and smiling. Quick phone response time. Clean facilities. Just remodeled and you could never tell things were maybe a little out of sorts from how the day to day operations were conducted... Ultrasound and lab to monitor response to fertility drugs was around 300 each visit. Retrieval was about 7k Implantation 2-3k
Age
30 - 31
Treated
2016 - 2017
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1st of 2 Docs
Treatment
1 IUI, 1 IVF
Diagnosis
Endometriosis, Tubal Blockage
9
10
How was your experience with Stephanie Gustin at Heartland Center for Reproductive Medicine?
She was straight and to ththe point on what we needed to do and our results but at the same time provided great emotional support. Sat held my hand and comforted me when appropriate. When we did not get the number of embryos we had hoped for she comforted me and adjusted the plan and was straightforward on where we would go next
What's one piece of advice would you give a prospective patient of Stephanie Gustin at Heartland Center for Reproductive Medicine?
De Gustin and all the providers at Heartland and wonderful at what they do
During treatment, were you treated like a number or a human with Stephanie Gustin at Heartland Center for Reproductive Medicine?
Wonderful bedside manor
Called me at home to follow up on how I was emotionally doing after a tough surgical procedure
Describe the protocols Stephanie Gustin used in your cycles at Heartland Center for Reproductive Medicine and their degree of success.
The only protocol I remembered is a delayed ovarian stimulation to get the embryos we needed. 1st cycle we had to quit mid cycle and covert to IUI because we weren’t getting the numbers and quality embryos we wanted
Describe your experience with the nursing staff.
You can tell they love what they do. So compassionate and knowledgeable. Many have been at the same office for years. I am also a RN and if I closer I would love to work there and be part of their team
Describe your experience with Heartland Center for Reproductive Medicine.
Great ancillary staff. They were always pleasant and smiling. Quick phone response time.
Clean facilities. Just remodeled and you could never tell things were maybe a little out of sorts from how the day to day operations were conducted
Describe the costs associated with your care under Stephanie Gustin at Heartland Center for Reproductive Medicine.
Everything was out of pocket. Ultrasound and lab to monitor response to fertility drugs was around 300 each visit.
Retrieval was about 7k
Implantation 2-3k
Describe Stephanie Gustin's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Heartland Center for Reproductive Medicine.
1 embryo and 1 blast with the transfer because didn’t have the best grade on the transfers embryo
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Verified
This patient has provided documentation of treatment at this clinic.
9
10
Age
28 - 29
Treated
2015 - 2016
Success with this Doc
Yes
Treatment
6 IUI, 1 IVF
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality, Recurrent Pregnancy Loss, Unexplained
9
10
I loved seeing dr Gustin! She was so understanding, thoughtful, caring, and compassionate! After achieving pregnancy, there was some issues and she personally did my ultrasounds and spoke with me over the phone and via email! She was so Patient and made this journey as pleasant as it could be...She personally called me with my results of pregnancy tests, answered all Questions, very understanding and compassionate of how difficult the quest for children can be! She allowed me to email her at any time I had questions
Almost always ran on time! All Staff [Heartland] were super kind and compassionate! Very prompt to Return calls and made sure that I understood all directions and protocols. The ultrasound techs were great and always explained what they were seeing and looking for so That I knew what the plans would be and what the goal was!...Most [nurses] were super helpful and knowledgeable! A couple had trouble answering questions
Age
28 - 29
Treated
2015 - 2016
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1st of 2 Docs
Treatment
6 IUI, 1 IVF
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality, Recurrent Pregnancy Loss, Unexplained
9
10
How was your experience with Stephanie Gustin at Heartland Center for Reproductive Medicine?
I loved seeing dr Gustin! She was so understanding, thoughtful, caring, and compassionate! After achieving pregnancy, there was some issues and she personally did my ultrasounds and spoke with me over the phone and via email! She was so
Patient and made this journey as pleasant as it could be
What's one piece of advice would you give a prospective patient of Stephanie Gustin at Heartland Center for Reproductive Medicine?
Ask lots of questions!!!!!!
During treatment, were you treated like a number or a human with Stephanie Gustin at Heartland Center for Reproductive Medicine?
She personally called me with my results of pregnancy tests, answered all
Questions, very understanding and compassionate of how difficult the quest for children can be! She allowed me to email her at any time I had questions
Describe the protocols Stephanie Gustin used in your cycles at Heartland Center for Reproductive Medicine and their degree of success.
I used follistem and gonal f with menopur when needed. Frequent lab and ultrasound. 2 forms of progesterone and estrogen. Doses of meds varies based on results
Describe your experience with the nursing staff.
Most were super helpful and knowledgeable! A couple had trouble answering questions
Describe your experience with Heartland Center for Reproductive Medicine.
Almost always ran on time! All
Staff were super kind and compassionate! Very prompt to
Return calls and made sure that I understood all directions and protocols. The ultrasound techs were great and always explained what they were seeing and looking for so
That I knew what the plans would be and what the goal was!
Describe the costs associated with your care under Stephanie Gustin at Heartland Center for Reproductive Medicine.
Egg retriever was around 5600. IUI 500ish, embryo transfer $3000ish, egg storage $500 a year.... these did not include lab, meds or ultrasound
Describe Stephanie Gustin's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Heartland Center for Reproductive Medicine.
My doctor choose eSET as she advised that for my age and health, having a single healthy baby would be best vs have a complicated pregnancy with multiples
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3
4
Age
26 - 27
Treated
2015 - 2016
Success with this Doc
No
Treatment
2 IUI
Diagnosis
Unexplained
3
4
She [Dr. Stephanie Gustin] was good with explaining any questions you had. Explained things easier to understand without all the big fancy medical terms...Other than the consultation and the actual insemination process we didn't talk–it was more talking with the nurses...First cycle involved chlomid, iui Second cycle involved letrozol, gonal-f –canceled iui due to not able to travel 5 hours to the appointment. Third cycle involved letrozol, gonal-f, iui
Weird hours [at Heartland Center for Reproductive Medicine]. Closed early in the afternoon and hard to get ahold of anyone when not during office hours. Clean place. Friendly staff...Ultrasounds 3-4 visits: $200 each, Lab work: $250-300, chlomid/letrozol: $20-40, gonal-f shots: $477-1000, IUI procedure/sperm washing: $450...Twice they sent the prescriptions to the wrong pharmacy
Age
26 - 27
Treated
2015 - 2016
Success with this Doc
No
Race
Other
Income
$50K - $99K
Occupation
Graphic Designer
Order & Number of Docs Seen
1st of 3 Docs
Treatment
2 IUI
Diagnosis
Unexplained
3
4
How was your experience with Stephanie Gustin at Heartland Center for Reproductive Medicine?
Good at explaining the process. there was a lot to go over the first time so it was overwhelming, but she repeating things during the first consultation. Other than the consultation and the actual insemination process we didn't talk–it was more talking with the nurses.
What's one piece of advice would you give a prospective patient of Stephanie Gustin at Heartland Center for Reproductive Medicine?
Ask questions and ask her to explain things if you don't understand.
During treatment, were you treated like a number or a human with Stephanie Gustin at Heartland Center for Reproductive Medicine?
She was good with explaining any questions you had. Explained things easier to understand without all the big fancy medical terms
Describe the protocols Stephanie Gustin used in your cycles at Heartland Center for Reproductive Medicine and their degree of success.
First cycle involved chlomid, iui
Second cycle involved letrozol, gonal-f –canceled iui due to not able to travel 5 hours to the appointment.
Third cycle involved letrozol, gonal-f, iui
Describe your experience with the nursing staff.
Clinic hours were not very convenient. They close at 3. Prescriptions weren't always sent right away after doctor visit. Able to communicate well and answer questions
Describe your experience with Heartland Center for Reproductive Medicine.
Weird hours. Closed early in the afternoon and hard to get ahold of anyone when not during office hours. Clean place. Friendly staff.
Describe the costs associated with your care under Stephanie Gustin at Heartland Center for Reproductive Medicine.
Ultrasounds 3-4 visits: $200 each, Lab work: $250-300, chlomid/letrozol: $20-40, gonal-f shots: $477-1000, IUI procedure/sperm washing: $450
Describe Stephanie Gustin's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Heartland Center for Reproductive Medicine.
Did not do any embryo transfer
What specific things went wrong at Heartland Center for Reproductive Medicine?
- Failed to call in prescriptions to pharmacy
- Failed to call with results
- Failed to send your chart to another clinic
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10
10
Age
40
Treated
2018
Success with this Doc
?
Treatment
1 IUI
Diagnosis
Recurrent Pregnancy Loss
10
10
Simply, she [Dr. Gustin] was nice. Explained our issues and finally gave us a why and what to do to move on. She took the time to go over all of our choices and told us what she felt was the best way to go but she would do what we wanted.... They [Heartland Center for Reproductive Med] help out with everything. I had different insurance from my wife and they helped us get everything setup for billing and did not bat an eye. The finance lady is super nice and fun. They give you their cards with direct phone numbers to call if needed
They [Heartland Center for Reproductive Med] help out with everything. I had different insurance from my wife and they helped us get everything setup for billing and did not bat an eye. The finance lady is super nice and fun. They give you their cards with direct phone numbers to call if needed... [Dr. Gustin] Explained our issues and finally gave us a why and what to do to move on. She took the time to go over all of our choices and told us what she felt was the best way to go but she would do what we wanted.
Age
40
Treated
2018
Success with this Doc
?
Race
Other
Income
$50K - $99K
Occupation
—
Order & Number of Docs Seen
3rd of 3 Docs
Treatment
1 IUI
Diagnosis
Recurrent Pregnancy Loss
10
10
How was your experience with Stephanie Gustin at Heartland Center for Reproductive Medicine?
Simply, she was nice. Explained our issues and finally gave us a why and what to do to move on. She took the time to go over all of our choices and told us what she felt was the best way to go but she would do what we wanted.
What's one piece of advice would you give a prospective patient of Stephanie Gustin at Heartland Center for Reproductive Medicine?
Do it
During treatment, were you treated like a number or a human with Stephanie Gustin at Heartland Center for Reproductive Medicine?
People spent time with us and answered questions.
Describe your experience with the nursing staff.
Very prompt and remembered us.
Describe your experience with Heartland Center for Reproductive Medicine.
They help out with everything. I had different insurance from my wife and they helped us get everything setup for billing and did not bat an eye. The finance lady is super nice and fun. They give you their cards with direct phone numbers to call if needed
Describe the costs associated with your care under Stephanie Gustin at Heartland Center for Reproductive Medicine.
Still in the process
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10
10
Age
27
Treated
2019
Success with this Doc
?
Treatment
Fertility Medications
Diagnosis
Male Factor
10
10
She [Dr. Stephanie Gustin] is very personable and professional and if there was an issue with treatments, she would correct it early. For example, I had. HGS scheduled too early and she was sweet to not do it until we are ready and is patient with our decisions.... After we had our workup and consult, she suggested we have my husband get his microtese (for male factor) and go from there. We are going slow with the process because of cost, but we will get there
The communication at first could be better [at Heartland Center for Repro Med]. The strengths are a great staff, friendly, patient, understanding. Make sure to ask all of the questions you have and they will have the answers. It’s a clean office with a great consult room.... So sweet! I’m a nervous wreck and they are always so sweet and get to know me and my husband. It’s such an emotional process so having people like these nurses look out for us makes us so happy
Age
27
Treated
2019
Success with this Doc
?
Race
European, Ashkenazi Jewish
Income
$50K - $99K
Occupation
Teacher
Order & Number of Docs Seen
1 Doc Seen
Treatment
Fertility Medications
Diagnosis
Male Factor
10
10
How was your experience with Stephanie Gustin at Heartland Center for Reproductive Medicine?
She is very personable and professional and if there was an issue with treatments, she would correct it early. For example, I had. HGS scheduled too early and she was sweet to not do it until we are ready and is patient with our decisions
What's one piece of advice would you give a prospective patient of Stephanie Gustin at Heartland Center for Reproductive Medicine?
Ask all of your questions. Write them down because there are always so many things to ask
During treatment, were you treated like a number or a human with Stephanie Gustin at Heartland Center for Reproductive Medicine?
She is personable and is friendly
Describe the protocols Stephanie Gustin used in your cycles at Heartland Center for Reproductive Medicine and their degree of success.
After we had our workup and consult, she suggested we have my husband get his microtese (for male factor) and go from there. We are going slow with the process because of cost, but we will get there
Describe your experience with the nursing staff.
So sweet! I’m a nervous wreck and they are always so sweet and get to know me and my husband. It’s such an emotional process so having people like these nurses look out for us makes us so happy
Describe your experience with Heartland Center for Reproductive Medicine.
The communication at first could be better. The strengths are a great staff, friendly, patient, understanding. Make sure to ask all of the questions you have and they will have the answers. It’s a clean office with a great consult room
Describe the costs associated with your care under Stephanie Gustin at Heartland Center for Reproductive Medicine.
The costs like any are expensive, which is why we are going slow to save up
What specific things went wrong at Heartland Center for Reproductive Medicine?
- Provided conflicting information
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10
10
Age
29
Treated
2018
Success with this Doc
?
Treatment
1 IUI
Diagnosis
—
10
10
She [Dr. Stephanie Gustin] is very empathetic and makes you feel important. My hsg I was terrified and she helped to calm me. I appreciate her knowledge and attention.... Dr gustin makes me feel like pregnancy is possible when I’ve all but given up hope. She communicates well and is understanding and helpful when I’m nervous or concerned. She listens when I have crazy questions and seems to truly care.
[Heartland Center for Reproductive Med's] Strengths: knowledge and compassion Weakness: initial consults schedule out 6 weeks or so and they close at 3:30pm Other: if you give them 2 phone numbers they may call your secondary number instead of the primary I had them remove my secondary after a voicemail was left on my work phone after I left the office Friday in regards to my appointment Monday.
Age
29
Treated
2018
Success with this Doc
?
Race
Prefer not to answer
Income
$50K - $99K
Occupation
—
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
1 IUI
Diagnosis
—
10
10
How was your experience with Stephanie Gustin at Heartland Center for Reproductive Medicine?
Dr gustin makes me feel like pregnancy is possible when I’ve all but given up hope. She communicates well and is understanding and helpful when I’m nervous or concerned. She listens when I have crazy questions and seems to truly care.
What's one piece of advice would you give a prospective patient of Stephanie Gustin at Heartland Center for Reproductive Medicine?
Trust her.
During treatment, were you treated like a number or a human with Stephanie Gustin at Heartland Center for Reproductive Medicine?
She is very empathetic and makes you feel important. My hsg I was terrified and she helped to calm me. I appreciate her knowledge and attention.
Describe the protocols Stephanie Gustin used in your cycles at Heartland Center for Reproductive Medicine and their degree of success.
Hsg showed polyps so I had a hysterescopy the next cycle. After that we did femara for a first iui. My follicles were not maturing so a second round of femara was prescribed. Waiting to see if the iui is successful.
Describe your experience with Heartland Center for Reproductive Medicine.
Strengths: knowledge and compassion
Weakness: initial consults schedule out 6 weeks or so and they close at 3:30pm
Other: if you give them 2 phone numbers they may call your secondary number instead of the primary I had them remove my secondary after a voicemail was left on my work phone after I left the office Friday in regards to my appointment Monday.
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8
8
Age
39
Treated
2018
Success with this Doc
?
Treatment
5 IUI
Diagnosis
PCOS, Recurrent Pregnancy Loss
8
8
Everything was great she [Dr. Stephanie Gustin] was very clear cut. We haven’t proceeded with ivf due to my weight. Once I lose the necessary weight we will hopefully move forward with treatment. She did explain that was my best plan of attack.... She talked me through everything and gave me options for my best outcome.... I would call and double check they [Heartland Center for Reproductive Med] have Your records. I had mine sent over plenty in advance and the nurse had not gone over any of them which was super frustrating. Other then that we have only been to them once
I would call and double check they [Heartland Center for Reproductive Med] have Your records. I had mine sent over plenty in advance and the nurse had not gone over any of them which was super frustrating. Other then that we have only been to them once.... Insurance covered what we had done this far other then the $1500 genetic testing and my husband was on his own insurance so his testing wasn’t covered.
Age
39
Treated
2018
Success with this Doc
?
Race
Other
Income
$50K - $99K
Occupation
—
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
5 IUI
Diagnosis
PCOS, Recurrent Pregnancy Loss
8
8
How was your experience with Stephanie Gustin at Heartland Center for Reproductive Medicine?
Everything was great she was very clear cut. We haven’t proceeded with ivf due to my weight. Once I lose the necessary weight we will hopefully move forward with treatment. She did explain that was my best plan of attack.
What's one piece of advice would you give a prospective patient of Stephanie Gustin at Heartland Center for Reproductive Medicine?
Just be open and honest
During treatment, were you treated like a number or a human with Stephanie Gustin at Heartland Center for Reproductive Medicine?
She talked me through everything and gave me options for my best outcome
Describe the protocols Stephanie Gustin used in your cycles at Heartland Center for Reproductive Medicine and their degree of success.
We haven’t gone any further then testing
Describe your experience with the nursing staff.
She didn’t have my full records even though I had them sent over so she had not reviewed my charts af all
Describe your experience with Heartland Center for Reproductive Medicine.
She was very caring. I would call and double check they have Your records. I had mine sent over plenty in advance and the nurse had not gone over any of them which was super frustrating. Other then that we have only been to them once.
Describe the costs associated with your care under Stephanie Gustin at Heartland Center for Reproductive Medicine.
Insurance covered what we had done this far other then the $1500 genetic testing and my husband was on his own insurance so his testing wasn’t covered.
What specific things went wrong at Heartland Center for Reproductive Medicine?
- Lost paperwork
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