How was your experience with Stephanie Thompson at Institute for Reproductive Medicine & Science at Saint Barnabas?
She was kind when we actually interacted with her, but we barely interacted with her. We were a ‘textbook case’ so I think she just gave very standard treatment. It didn’t work and she didn’t note any suggestions she’d change for the next time. Our appointments were always less than 20 minutes and while my Questions were usually always answered, I just didn’t feel confident and happy leaving the appointments.
What's one piece of advice would you give a prospective patient of Stephanie Thompson at Institute for Reproductive Medicine & Science at Saint Barnabas?
If you’re okay with just going along and not having much communication, she’ll be a fine choice. You have to advocate for yourself and ask questions. She’s not going to take the initiative, you have to.
During treatment, were you treated like a number or a human with Stephanie Thompson at Institute for Reproductive Medicine & Science at Saint Barnabas?
While in the office with her she was kind and sympathetic but we only saw her maybe 3 times over the course of 9 months. They wouldn’t allow phone conversations unless she initiated it, even just to ask questions about change in treatment, they were pushing for an appointment. We once had the first appointment of the day and she walked into the clinic 45 minutes after our appointment started. I wasn’t assigned one particular nurse, and while many (but not all— more on that later) were very kind, no one knew who I was. When speaking after a failed transfer the Dr clearly hadn’t even reviewed my chart— suggesting we do a fresh transfer when the whole reason we were there was because we needed to do PGS testing and thus, a frozen cycle. Even when I went for morning monitoring, many days a week for weeks in a row, no one bothered to remember my name or smile and say hi. The ultrasound techs could’ve been working on a cadaver, they barely even acknowledged me.
Describe the protocols Stephanie Thompson used in your cycles at Institute for Reproductive Medicine & Science at Saint Barnabas and their degree of success.
I don’t know that we were given any rationale, just instructions. We did Gonal-F, Ganirelix, and Menopur leading up. It was lower dosage as I had a high-ish AMH. My husband was on doxycycline before retrieval and I was on it after.
Before transfer I was on estrace for many days, and then PIO injections for a few weeks before and after transfer. I went to the pharmacy to pick these up and there were two other prescriptions waiting — more doxycline and medrol. Not once had anyone noted to me that these would be part of the protocol. I had to call to ask what they were for.
Describe your experience with the nursing staff.
The main nurse in the Hoboken Office (Kim) is not kind. Anytime I asked her a question she acted as though I was an idiot or it was annoying. There was no education other than some videos they sent and it was tough to reach anyone to ask questions. They don’t assign you a specific nurse so no one really knows you or your case. Paulina was kinder and more helpful, though hard to get a hold of at times. The on call nurses (Jen, Jen, and Aly) and the OR nurse Kathy that I spoke to were GREAT! They were the most pleasant part of this clinic. There’s just very little information or education given.
Describe your experience with Institute for Reproductive Medicine & Science at Saint Barnabas.
It’s dirty and just feels run down. The experience of going for morning monitoring is awful. The ultrasound staff honestly don’t act like you’re a human, give you no info about what’s happening, and barely mumble hello when they walk in. The Hoboken office is gross. The front desk staff is very kind and helpful, at least. Going to Livingston is a pain and they’re the only spot open on weekends and it’s always PACKED. The surgery center is fine, but also very run down. Nothing about it gave me a great feeling. I did outside monitoring while with family a few times and felt much more comfortable at that clinic than I did at my own.
Describe your experience with your monitoring appointments at Institute for Reproductive Medicine & Science at Saint Barnabas.
THE WORST. Everyone’s just cranky and rude and it doesn’t seem organized. My absolute least favorite part of this experience. The monitoring staff in Hoboken and Jersey City both were just cold and unpleasant.
Describe the costs associated with your care under Stephanie Thompson at Institute for Reproductive Medicine & Science at Saint Barnabas.
Insurance luckily covered most of my care.
Describe Stephanie Thompson's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Institute for Reproductive Medicine & Science at Saint Barnabas.
What specific things went wrong at Institute for Reproductive Medicine & Science at Saint Barnabas?
- Lost paperwork
- Failed to call with results
- Failed to send your chart to another clinic
- Failed to inform you of changes in protocol
- Failed to convey critical information