Stephanie Singleton
Fertility Center of Charleston
Available Lines of Communication
Doctor email
Nurse email
Nurse email
Direct line to doctor
Direct line to nurse
Direct line to nurse
Not available by personal cell phone
Medical SchoolClinton
ResidencyU. of Tennessee
FellowshipU. of South Carolina
Savannah
5354 Reynolds St.
Savannah, GA 31405
843-881-7400
Mount Pleasant
1280 Hospital Drive
Mount Pleasant, SC 29464
843-881-7400
18 assessments
9
10
Age
36 - 37
Treated
2018 - 2019
Success with this Doc
?
Treatment
1 IUI, 2 IVF
Diagnosis
Diminished Ovarian Reserve
9
10
Come prepared with your questions and anything you might want to try. You will see Dr. Singleton rarely during your cycle so ask when you have the chance...My first protocol was very aggressive and I was non-responsive. The next cycle she switched the protocol to micro Lupron dose with Gonal-F which worked better for me. I asked to add in HGH which she shot down...We did a second banking retrieval in the hopes of getting more than my single embryo from the previous round. They wanted us to transfer 2-3 but in the end we only ended up with one embryo so we couldn’t do the multiple transfer as suggested.
They [staff at Fertility Center of Charleston] wanted us to transfer 2-3 but in the end we only ended up with one embryo so we couldn’t do the multiple transfer as suggested...I really have nothing bad to say about the clinic. I felt very comfortable there. We’re switching clinics only because I’ve not gotten pregnant and have to try something new. They’re also busy...You may wait for your appt but that’s actually pretty rare especially early in the morning.
Age
36 - 37
Treated
2018 - 2019
Success with this Doc
?
Race
Other
Income
$500K
Occupation
Sales Representative
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IUI, 2 IVF
Diagnosis
Diminished Ovarian Reserve
9
10
How was your experience with Stephanie Singleton at Fertility Center of Charleston?
Dr Singleton is really great, and I felt confident in her approaches. She is very firm on her protocols and wasn’t really into incorporating any of my suggestions which was ok since I’m not the professional.
What's one piece of advice would you give a prospective patient of Stephanie Singleton at Fertility Center of Charleston?
Come prepared with your questions and anything you might want to try. You will see Dr. Singleton rarely during your cycle so ask when you have the chance.
During treatment, were you treated like a number or a human with Stephanie Singleton at Fertility Center of Charleston?
Dr.Singleton would personally call me and answer all of my questions after tests. She always seemed happy to answer any questions we had with empathy.
Describe the protocols Stephanie Singleton used in your cycles at Fertility Center of Charleston and their degree of success.
My first protocol was very aggressive and I was non-responsive. The next cycle she switched the protocol to micro Lupron dose with Gonal-F which worked better for me. I asked to add in HGH which she shot down. I wasn’t very firm on wanting it, but not I wish I would have been.
Describe your experience with your nurse at Fertility Center of Charleston. (Assigned nurse: Courtney )
Every single employee that I came in contact with at the clinic was wonderful and so compassionate.
Describe your experience with Fertility Center of Charleston.
I really have nothing bad to say about the clinic. I felt very comfortable there. We’re switching clinics only because I’ve not gotten pregnant and have to try something new. They’re also busy, as you would suggest with a busy clinic. You may wait for your appt but that’s actually pretty rare especially early in the morning.
Describe the costs associated with your care under Stephanie Singleton at Fertility Center of Charleston.
I believe it was around $13000 for a full ivf cycle. That doesn’t include several tests. We spent an additional $4000 in testing.
Describe Stephanie Singleton's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Center of Charleston.
We did a second banking retrieval in the hopes of getting more than my single embryo from the previous round. They wanted us to transfer 2-3 but in the end we only ended up with one embryo so we couldn’t do the multiple transfer as suggested.
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10
10
Age
27
Treated
2018
Success with this Doc
?
Treatment
1 IUI
Diagnosis
Anovulation, PCOS
10
10
She [Dr. Singleton] has amazing bedside manner. She spoke to me like my specific situation was important to her. She made me feel like she would be there through each hurdle and that she would do her best to give me the end result I am looking for. ... She listened to me and took her time with me and repeatedly asked me if I had any questions ... he treated me as though I was just as important as the next person and did not rush through my appointment.
Even the financial department did a wonderful job explaining every fee I could or would expect. They [Fertility Center of Charleston] were very straight forward with everything I could expect throughout treatment ...
They [nurses] called me by name multiple times and repeatedly made me feel like I was a part of a family ... It was a comfortable environment. Everyone was so pleasant.
Age
27
Treated
2018
Success with this Doc
?
Race
Other
Income
$50K - $99K
Occupation
Sales Representative
Order & Number of Docs Seen
3rd of 3 Docs
Treatment
1 IUI
Diagnosis
Anovulation, PCOS
10
10
How was your experience with Stephanie Singleton at Fertility Center of Charleston?
She was very personable. She treated me as though I was just as important as the next person and did not rush through my appointment. She listened to me and took her time with me and repeatedly asked me if I had any questions
What's one piece of advice would you give a prospective patient of Stephanie Singleton at Fertility Center of Charleston?
Go to her! You won’t regret it
During treatment, were you treated like a number or a human with Stephanie Singleton at Fertility Center of Charleston?
She has amazing bedside manner. She spoke to me like my specific situation was important to her. She made me feel like she would be there through each hurdle and that she would do her best to give me the end result I am looking for. She explained thoroughly what would be going on and came to the waiting room to get me for my appointment. All around a wonderful experience
Describe the protocols Stephanie Singleton used in your cycles at Fertility Center of Charleston and their degree of success.
I’m fixing to start the process. Not exactly there yet
Describe your experience with your nurse at Fertility Center of Charleston. (Assigned nurse: Krista)
They were wonderful. Also very personable and incredibly sweet. They called me by name multiple times and repeatedly made me feel like I was a part of a family
Describe your experience with Fertility Center of Charleston.
I honestly couldn’t say one negative thing. It was beautiful. It was a comfortable environment. Everyone was so pleasant. I left ready to take the next step. Dr Singleton explained in detail every thing that she would be doing to complete IUI. The nurses repeatedly made sure I understood all instructions and never once was there not a smile on their face. Even the financial department did a wonderful job explaining every fee I could or would expect. They were very straight forward with everything I could expect throughout treatment
Describe the costs associated with your care under Stephanie Singleton at Fertility Center of Charleston.
First appointment was free. IUI is $1800 per round. Medication ranged around 500+. I will pay in total around 2300 for each treatment
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10
10
Age
34 - 35
Treated
2017 - 2018
Success with this Doc
?
Treatment
1 IVF, Donor Eggs
Diagnosis
Endometriosis, PCOS, Other
10
10
I would likely not be alive if not for Dr. Singleton. During my first (and only) egg retrieval she could not get to my right ovary and most of my left ovary without puncturing my bowels. As a result she sent me for a GI consult and during surgery it was discovered my endometriosis was eating through my colon. Had this not been discovered there is not telling what would have happened. I may not like the answers she gives me (such as I don't recommend an egg retrieval
I love everything about the clinic [Fertility Center of Charleston]. It is clean and welcoming (both in Savannah and Charleston). The only weakness I can think of is sometimes you have to wait a while if you are visiting the primary location in Charleston.... I love both of my nursing care coordinators as well as the rest of the staff! Everyone is always so nice and never makes you feel like you are crazy when you inevitably ask the same question for the 15th time. Plus they are always easy to get in touch with and always respond within 24 hours.
Age
34 - 35
Treated
2017 - 2018
Success with this Doc
?
Race
—
Income
$100K - $199K
Occupation
Lawyer
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF, Donor Eggs
Diagnosis
Endometriosis, PCOS, Other
10
10
How was your experience with Stephanie Singleton at Fertility Center of Charleston?
I would likely not be alive if not for Dr. Singleton. During my first (and only) egg retrieval she could not get to my right ovary and most of my left ovary without puncturing my bowels. As a result she sent me for a GI consult and during surgery it was discovered my endometriosis was eating through my colon. Had this not been discovered there is not telling what would have happened. I may not like the answers she gives me (such as I don't recommend an egg retrieval with your newly discovered clotting disease, I would prefer you use donor eggs for your safety), but she has always been honest about my chances and what to expect. While I am only focusing on getting pregnant, she makes sure to also focus on keeping me healthy and that is important. In addition to being thorough and honest, she is also very compassionate which helps a lot when dealing with infertility.
What's one piece of advice would you give a prospective patient of Stephanie Singleton at Fertility Center of Charleston?
Don't expect overnight results no matter which doctor you choose. As hard as it is, be patient but don't be afraid to ask questions and speak up.
During treatment, were you treated like a number or a human with Stephanie Singleton at Fertility Center of Charleston?
Every time I called or sent an e-mail, I always received a prompt and knowledgeable response. I have had a number of health problems since I began seeing Dr. Singleton, including 3 unplanned medically necessary surgeries, so my case is not "normal", yet despite the issues, Dr. Singleton and her staff have always been able to provide me with an answer or a referral. But even more important than answering my questions, Dr. Singleton took the time out to call my primary doctors and specialist to make sure she was well versed in all of my medical conditions and could proceed in a safe manner.
Describe the protocols Stephanie Singleton used in your cycles at Fertility Center of Charleston and their degree of success.
My egg retrieval cycle was done with progesterone (I think), gonal f, ganilrelix. Could not retrieve all follicles because of obstruction. For my donor egg cycle we are using progesterone, estrace, and Lupron. The donor egg cycle is still ongoing.
Describe your experience with your nurse at Fertility Center of Charleston. (Assigned nurse: Pat (retired) and now Krysta)
I love both of my nursing care coordinators as well as the rest of the staff! Everyone is always so nice and never makes you feel like you are crazy when you inevitably ask the same question for the 15th time. Plus they are always easy to get in touch with and always respond within 24 hours.
Describe your experience with Fertility Center of Charleston.
I love everything about the clinic. It is clean and welcoming (both in Savannah and Charleston). The only weakness I can think of is sometimes you have to wait a while if you are visiting the primary location in Charleston.
Describe the costs associated with your care under Stephanie Singleton at Fertility Center of Charleston.
My IVF cycle was approximately $15,000 plus $5,000 for medication. The egg donor cycle is approximately $19,000, including the eggs (I had a credit from the IVF cycle, so we did not pay an additional $19,000) and $800 in medication.
Describe Stephanie Singleton's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Center of Charleston.
Because of the health risks involved in multiples to both the mother and the babies, Dr. Singleton only does single embryo transfers unless you have a history of failed implantation.
What specific things went wrong at Fertility Center of Charleston?
- Lost paperwork
Describe the specific things that went wrong at Fertility Center of Charleston.
I have approximately 7 specialists/primary physicians because of all of my recent medical issues. As a result, they misplaced some paperwork from one of my specialists, but it was resolved in a few hours with only 2 phone calls on my part.
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10
10
Age
37 - 39
Treated
2016 - 2018
Success with this Doc
?
Treatment
Fertility Medications
Diagnosis
PCOS
10
10
She [Dr. Singleton] explained my PCOS in very easy to understand terms and explained that bc of my situation only IVF would be possible. I cried, bc I was scared, but she grabbed my hand and told me not to cry, that everything is possible and she would do everything she could to help me. I can’t wait to continue treatment soon. She is an angel in scrubs.... She breaks everything down so that you understand. She also tells you the truths, not just what you want to hear.
Everyone [Fertility Ctr of the the Carolinas] from front desk, to lab assistants are so caring and compassionate. It is a very scary feeling but from the time you start with the clinic they make you feel safe and like everyone else. The most intimidating person in the clinic is the financial team.... My treatment was going to be $14,000 approximately.... Jessica is the one who is helping me get back into the system. Giving me information on what tests are needed, etc. she has been a great help. both phone and emails are always answered
Age
37 - 39
Treated
2016 - 2018
Success with this Doc
?
Race
European
Income
$0 - $49K
Occupation
—
Order & Number of Docs Seen
1 Doc Seen
Treatment
Fertility Medications
Diagnosis
PCOS
10
10
How was your experience with Stephanie Singleton at Fertility Center of Charleston?
After being scared to see a fertility specialist for 8 years, we went to see her. She explained my PCOS in very easy to understand terms and explained that bc of my situation only IVF would be possible. I cried, bc I was scared, but she grabbed my hand and told me not to cry, that everything is possible and she would do everything she could to help me. I can’t wait to continue treatment soon. She is an angel in scrubs.
What's one piece of advice would you give a prospective patient of Stephanie Singleton at Fertility Center of Charleston?
Know that she will tell you everything you both want and need to hear. She will explain everything to you and you will not leave her office wondering or not having an answer to all your questions
During treatment, were you treated like a number or a human with Stephanie Singleton at Fertility Center of Charleston?
She breaks everything down so that you understand. She also tells you the truths, not just what you want to hear. She made us feel so much better, that after 8 years of trying, it is possible with treatment to have a healthy baby...
Describe the protocols Stephanie Singleton used in your cycles at Fertility Center of Charleston and their degree of success.
I haven’t started treatment but have had all testing and work ups done. Waiting to start
Describe your experience with your nurse at Fertility Center of Charleston. (Assigned nurse: Jessica Beazly)
Jessica is the one who is helping me get back into the system. Giving me information on what tests are needed, etc. she has been a great help. both phone and emails are always answered
Describe your experience with Fertility Center of Charleston.
Everyone from front desk, to lab assistants are so caring and compassionate. It is a very scary feeling but from the time you start with the clinic they make you feel safe and like everyone else. The most intimidating person in the clinic is the financial team. But it’s not a bad intimidating, it’s just frustrating to hear that your dream of being a mother depends on your credit history or what type of loans you can get. This is actually what stopped my treatment bc we couldn’t get a loan, but I think we are to a point now that we will be ready.. still praying
Describe the costs associated with your care under Stephanie Singleton at Fertility Center of Charleston.
My treatment was going to be $14,000 approximately. This is why I had to put my treatment on hold
Describe Stephanie Singleton's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Center of Charleston.
No comment
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0
0
Age
29
Treated
2016
Success with this Doc
No
Treatment
4 Fertility Medications
Diagnosis
Diminished Ovarian Reserve, Male Factor, Tubal Blockage
0
0
Dr. Singleton said she would not recommend IUI being that my one tube is blocked and I have a diminishing ovarian reserve. I told her my obgyn said I could still get pregnant naturally with one open tube. I asked her to write me a prescription for Clomid to boost ovulation to help me conceive naturally. She told me no and I need to go back to my obgyn and have him write it. She said she recommends IVF. I said I don't have the money to do IVF right now. And I have faith that I can still conceive with my one open tube. She said it's possible, but IVF is your only option. She leaned back in her chair and folded her arms. I left crying my eyes out. She treated me like I was nothing. Just another number. All she wanted was for me to pay for IVF. She didn't even try to help me doing any other treatments first. No medicine nothing. Just pay her for IVF.
The clinic [Fertility Center of Charleston- Mount Pleasant] was nice. Very clean. Front desk staff were nice and greet you. The 2nd time I went there was a wait but not too long. The clinic was easy to find. They appeared fully staff. I think Dr. Singleton is the only doctor in there. The financial coordinator had a bit of an attitude. It's like they don't try to help their patients. If you don't have money go somewhere else.
Age
29
Treated
2016
Success with this Doc
No
Race
Black or African-American
Income
$50K - $99K
Occupation
—
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
4 Fertility Medications
Diagnosis
Diminished Ovarian Reserve, Male Factor, Tubal Blockage
0
0
How was your experience with Stephanie Singleton at Fertility Center of Charleston?
I went to Dr. Singleton for a second opinion. Our first appointment with her was ok. She ran some test and we had a 2nd appointment scheduled. The next appointment she recommended I go back to my obgyn and schedule surgery to look at my tubes because my HSG showed both tubes blocked. I had my surgery then I went back to Dr. Singleton for a follow up. I was so excited to start IUI because my obgyn said my left tube was open and the right tube was blocked. Dr. Singleton said she would not recommend IUI being that my one tube is blocked and I have a diminishing ovarian reserve. I told her my obgyn said I could still get pregnant naturally with one open tube. I asked her to write me a prescription for Clomid to boost ovulation to help me conceive naturally. She told me no and I need to go back to my obgyn and have him write it. She said she recommends IVF. I said I don't have the money to do IVF right now. And I have faith that I can still conceive with my one open tube. She said it's possible, but IVF is your only option. She leaned back in her chair and folded her arms. I left crying my eyes out. She treated me like I was nothing. Just another number. All she wanted was for me to pay for IVF. She didn't even try to help me doing any other treatments first. No medicine nothing. Just pay her for IVF.
What's one piece of advice would you give a prospective patient of Stephanie Singleton at Fertility Center of Charleston?
You better have tough skin when dealing with her.
During treatment, were you treated like a number or a human with Stephanie Singleton at Fertility Center of Charleston?
I felt like she treated me like a number. No compassion what so ever. Just the way she talked to me was so cold. I remember on my last appointment with her I told her I was going to continue trying to conceive naturally and she said you can try but IVF is your only option and I wouldn't put it off given your diagnosis.
Describe the protocols Stephanie Singleton used in your cycles at Fertility Center of Charleston and their degree of success.
Only treatment she recommended was IVF. She said given my blocked tubes, diminishing ovarian reserve and my spouse had a issue with the shape of his sperm. Not the count but his motility numbers were a bit low.
Describe your experience with the nursing staff.
The nurses I saw were pretty nice.
Describe your experience with Fertility Center of Charleston.
The clinic was nice. Very clean. Front desk staff were nice and greet you. The 2nd time I went there was a wait but not too long. The clinic was easy to find. They appeared fully staff. I think Dr. Singleton is the only doctor in there. The financial coordinator had a bit of an attitude. It's like they don't try to help their patients. If you don't have money go somewhere else.
Describe the costs associated with your care under Stephanie Singleton at Fertility Center of Charleston.
I paid a $30 copay. The 2nd opinion was free. They gave me an estimate for IVF. They wanted roughly $6200 upfront, not including medications.
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Verified
This patient has provided documentation of treatment at this clinic.
10
10
Age
28 - 29
Treated
2015 - 2016
Success with this Doc
Yes
Treatment
2 IUI, 1 Egg Freezing, IVF
Diagnosis
Unexplained
10
10
Her [Dr. Singleton's] demeanor, and just her presence in general puts you at ease, making everything seem so easy and calm. When there are setbacks or obstacles, she relays this information in the most positive, yet realistic manner. I felt confident in her care and recommend her to everyone in my area who needs reproductive assistance. I am so thankful I found Dr. Singleton and had the courage to switch doctors...
Fertility Center of Charleston is a small, boutique practice that really gets to know their patients and welcomes them to their "family." I enjoyed going to all of my visits and getting to see everyone. Now since I have "graduated" I certainly miss seeing the crew. Due to the boutique atmosphere, you are not just a patient, you are a friend. You will see the same faces day in and day out, therefore creating a familiar environment in which you feel comfortable. It truly feels as if they are on the journey with you...
Age
28 - 29
Treated
2015 - 2016
Success with this Doc
Yes
Race
European
Income
$200K - $499K
Occupation
Consultant
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
2 IUI, 1 Egg Freezing, IVF
Diagnosis
Unexplained
10
10
How was your experience with Stephanie Singleton at Fertility Center of Charleston?
Dr. Singleton was the perfect match for me as my provider. Her demeanor, and just her presence in general puts you at ease, making everything seem so easy and calm. When there are setbacks or obstacles, she relays this information in the most positive, yet realistic manner. I felt confident in her care and recommend her to everyone in my area who needs reproductive assistance. I am so thankful I found Dr. Singleton and had the courage to switch doctors.
What's one piece of advice would you give a prospective patient of Stephanie Singleton at Fertility Center of Charleston?
You will not regret your decision in choosing Dr. Singleton as your RE. She's invested, she's real, and has a heart of gold. She's on your team no matter what.
During treatment, were you treated like a number or a human with Stephanie Singleton at Fertility Center of Charleston?
The office was very personable from the receptionist, to the phlebotomist. . . to the nurses, doctor and lab personnel. I felt as if I've known them forever, each visit like you are just seeing a friend.
Describe the protocols Stephanie Singleton used in your cycles at Fertility Center of Charleston and their degree of success.
BC pills to regulate cycle
Lupron injections
Gonal F
Trigger Shot
Retrieval
ICSI with PGS
FET
Describe your experience with the nursing staff.
Al the nurses were very compassionate, prompt, and relayed all information in an "easy to digest" manner.
Describe your experience with Fertility Center of Charleston.
Fertility Center of Charleston is a small, boutique practice that really gets to know their patients and welcomes them to their "family." I enjoyed going to all of my visits and getting to see everyone. Now since I have "graduated" I certainly miss seeing the crew. Due to the boutique atmosphere, you are not just a patient, you are a friend. You will see the same faces day in and day out, therefore creating a familiar environment in which you feel comfortable. It truly feels as if they are on the journey with you.
Describe the costs associated with your care under Stephanie Singleton at Fertility Center of Charleston.
Around $24,000.00
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8
10
Age
25 - 27
Treated
2014 - 2016
Success with this Doc
?
Treatment
2 IUI, 1 IVF
Diagnosis
Poor Egg Quality, Unexplained
8
10
She [Dr. Stephanie Singleton] is very honest and I really appreciate it. She hasn't given us a false sense of hope. I was a little disappointed in our consultation after the first failed round of IVF because she was going to do everything on the second round the same as the first. I don't know if that is what other doctors would do but she wasn't afraid to have me get a second opinion if I wanted one.
They [staff at Fertility Center of the Carolinas] were very good at listening to our questions and taking the time to answer them. We had questions about our embryo and eggs and they let us talk to the embryologist to make sure we were comfortable with the steps taken...[nurse] Lindsay Leech is excellent. She was always caring and making sure we got right to the point. She is great at getting back to you within the day and answers all sorts of questions for me.
Age
25 - 27
Treated
2014 - 2016
Success with this Doc
?
Race
European
Income
$0 - $49K
Occupation
—
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IUI, 1 IVF
Diagnosis
Poor Egg Quality, Unexplained
8
10
How was your experience with Stephanie Singleton at Fertility Center of Charleston?
Dr. Singleton is a very easy person to talk to. She is very good at showing her concern and treating me like an individual. She is very honest and I really appreciate it. She hasn't given us a false sense of hope. I was a little disappointed in our consultation after the first failed round of IVF because she was going to do everything on the second round the same as the first. I don't know if that is what other doctors would do but she wasn't afraid to have me get a second opinion if I wanted one.
What's one piece of advice would you give a prospective patient of Stephanie Singleton at Fertility Center of Charleston?
Listen to the doctors, do exactly what they say. It was very important that I do that when I had OHSS and it saved me a lot of doctor visits because I followed instructions.
During treatment, were you treated like a number or a human with Stephanie Singleton at Fertility Center of Charleston?
They were very good at listening to our questions and taking the time to answer them. We had questions about our embryo and eggs and they let us talk to the embryologist to make sure we were comfortable with the steps taken.
Describe the protocols Stephanie Singleton used in your cycles at Fertility Center of Charleston and their degree of success.
November 2015 - Start birth control for IVF
December 2015 - Stay on birth control and start 10 units of Lupron
January 2016 - Stay on Lupron (go down to 5 units) and start GonalF injections. Did the egg retrieval, OHSS (drained fluid for a week or two) and froze embryo.
February 2016 - Stop medications except for birth control
March 2016 - Embryo Transfer and Progesterone (taken vaginally) and results of a negative pregnancy.
Describe your experience with your nurse at Fertility Center of Charleston. (Assigned nurse: Lindsay Leech)
Lindsay Leech is excellent. She was always caring and making sure we got right to the point. She is great at getting back to you within the day and answers all sorts of questions for me.
Describe your experience with Fertility Center of Charleston.
Clean, quiet, hopeful, and organized.
Describe the costs associated with your care under Stephanie Singleton at Fertility Center of Charleston.
$9000.00 for Procedure
$500.00 for Medication
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10
10
Age
35
Treated
2014
Success with this Doc
Yes
Treatment
1 IVF, Egg Freezing
Diagnosis
Male Factor
10
10
[Dr. Stephanie Singleton was] Very knowledgeable and kind. Answered all of our questions. Never felt rushed through our appointments. Very eager to help us achieve our goals and presented alternatives and reassurances to road blocks.... I had two failed IUI’s related to endometriosis and scarring. My protocol was different both times. The first time I took pills and follistim shots and ovulated on my own and the second I used menopur and triggered.
Our nurse coordinator [at Fertility Center of the Carolinas] was very responsive to emails and extremely helpful during our process. Every member of the team was kind and helpful through all of the steps... We live in Savannah so it is extremely helpful that the clinic holds office hours here. Most of our ultrasounds were done here in Savannah. The clinic is small but beautiful and located inside Candler Hospital. For actual IUI and HSG testing we drive to Charleston. I do wish we could meet with Dr. Singleton more regularly but our location creates a challenge.
Age
35
Treated
2014
Success with this Doc
Yes
Race
Other
Income
$50K - $99K
Occupation
—
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF, Egg Freezing
Diagnosis
Male Factor
10
10
How was your experience with Stephanie Singleton at Fertility Center of Charleston?
She is very knowledgeable as well as understanding........................................................................................................................................................................................................................................................................................................................................................................................................
During treatment, were you treated like a number or a human with Stephanie Singleton at Fertility Center of Charleston?
The entire team treats us like family. They seem to truly care about our results. We love our appointments with them!
Describe your experience with your nurse at Fertility Center of Charleston. (Assigned nurse: Lindsey Leech)
She's smart and thorough and is great at explaining the process...........................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................
Describe your experience with Fertility Center of Charleston.
My experience has been great! And that's coming from someone who doesn't have a baby yet. The office is amazing; everyone is incredibly kind and supportive. I miss going to appointments when we've taken breaks. They are such a light in an otherwise stressful time. They're also incredibly professional and I trust them implicitly. This situation would have been a million times harder if we'd been at an office that doesn't have such warm, caring, and confident professionals. We're hoping to try again with our last two embryos sometime early next year and I'm looking forward to seeing them again and hopeful for a great outcome.
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Verified
This patient has provided documentation of treatment at this clinic.
8
9
Age
31 - 33
Treated
2016 - 2018
Success with this Doc
No
Treatment
2 IUI
Diagnosis
Unexplained
8
9
[Dr. Singleton] Will talk to you directly about your problems but she is also very careful about not over promising. But very friendly.... Strengths- communication and detail oriented about procedures. She is very cautious about over promising but also doesn't want to discourage any hope. She is very busy so sometimes it feels rushed, but she always takes the time to call you herself for bad news. I haven't received good news yet, so I'm not sure how that process goes.
Nurses and staff are very nice and helpful. The environment [Fertility Center of the Carolinas] is friendly and as comfortable as can it could be. First time going is hard and you feel insecure but after a few visits it's nice seeing everyone.... [Cost Of Treatment] We've completed 2 IUI and both were about $1,800.00 plus medications. We are about to start IVF and it's about $16,000.00-$18,000.00 plus medications....
Age
31 - 33
Treated
2016 - 2018
Success with this Doc
No
Race
European
Income
$100K - $199K
Occupation
—
Order & Number of Docs Seen
1st of 2 Docs
Treatment
2 IUI
Diagnosis
Unexplained
8
9
How was your experience with Stephanie Singleton at Fertility Center of Charleston?
Strengths- communication and detail oriented about procedures. She is very cautious about over promising but also doesn't want to discourage any hope. She is very busy so sometimes it feels rushed, but she always takes the time to call you herself for bad news. I haven't received good news yet, so I'm not sure how that process goes.
What's one piece of advice would you give a prospective patient of Stephanie Singleton at Fertility Center of Charleston?
Go in with questions you want to ask, it gets very scientific and confusing.
During treatment, were you treated like a number or a human with Stephanie Singleton at Fertility Center of Charleston?
Will talk to you directly about your problems but she is also very careful about not over promising. But very friendly.
Describe the protocols Stephanie Singleton used in your cycles at Fertility Center of Charleston and their degree of success.
I did two IUIs with medication. I used GonalF and HcG trigger shot and progesterone suppositories. I have unexplained infertility so I think my cycles were fairly conservative. Both of my cycles resulted in decent follicle production but didn't get a positive result.
Describe your experience with your nurse at Fertility Center of Charleston. (Assigned nurse: Jessy)
Jessy is very helpful. She was new for my second cycle but she has an understanding and compassionate way about her.
Describe your experience with Fertility Center of Charleston.
Nurses and staff are very nice and helpful. The environment is friendly and as comfortable as can it could be. First time going is hard and you feel insecure but after a few visits it's nice seeing everyone.
Describe the costs associated with your care under Stephanie Singleton at Fertility Center of Charleston.
We've completed 2 IUI and both were about $1,800.00 plus medications. We are about to start IVF and it's about $16,000.00-$18,000.00 plus medications.
Describe Stephanie Singleton's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Center of Charleston.
I am about to start IVF she will only do single embryo transfer I believe because of my age I am under 35.
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10
10
Age
28 - 29
Treated
2017 - 2018
Success with this Doc
Yes
Treatment
IVF
Diagnosis
PCOS, Tubal Blockage
10
10
Dr. Singleton is by far the most compassionate, professional and driven doctor I have seen while trying to conceive. She is incredibly insightful, knowledgeable and a credit to her field. At no time did I feel like a burden or just another patient.... We have not had any cycles yet. However, in helping me gain control of my body and work on my weight, Dr. Singleton prescribed metformin as part of my treatment plan.
The facility [Fertility Center of the Carolinas] is strong in its patient care and communication. They are incredibly well versed in their treatments and care plans. They have the best of the best as their staff. From their receptionist to the nurses, they could not have picked a better team.... Be willing to travel for her care. We drive from Savannah to her office in North Carolina and it is worth the four hour round trip.
Age
28 - 29
Treated
2017 - 2018
Success with this Doc
Yes
Race
Latino
Income
$50K - $99K
Occupation
—
Order & Number of Docs Seen
1 Doc Seen
Treatment
IVF
Diagnosis
PCOS, Tubal Blockage
10
10
How was your experience with Stephanie Singleton at Fertility Center of Charleston?
Dr. Singleton is by far the most compassionate, professional and driven doctor I have seen while trying to conceive. She is incredibly insightful, knowledgeable and a credit to her field. At no time did I feel like a burden or just another patient.
What's one piece of advice would you give a prospective patient of Stephanie Singleton at Fertility Center of Charleston?
Be willing to travel for her care. We drive from Savannah to her office in North Carolina and it is worth the four hour round trip.
During treatment, were you treated like a number or a human with Stephanie Singleton at Fertility Center of Charleston?
I felt like a human because nobody minimized my situation and worked toward finding answers in order to gain some semblance of closure.
Describe the protocols Stephanie Singleton used in your cycles at Fertility Center of Charleston and their degree of success.
We have not had any cycles yet. However, in helping me gain control of my body and work on my weight, Dr. Singleton prescribed metformin as part of my treatment plan.
Describe your experience with your nurse at Fertility Center of Charleston. (Assigned nurse: Krista)
Krista and the rest of the clinical staff are fantastic. They get back to their patients in a timely fashion, have no problem hunting down answers and have an impeccable bedside manner
Describe your experience with Fertility Center of Charleston.
The facility is strong in its patient care and communication. They are incredibly well versed in their treatments and care plans. They have the best of the best as their staff. From their receptionist to the nurses, they could not have picked a better team.
Describe the costs associated with your care under Stephanie Singleton at Fertility Center of Charleston.
Our costs are a bit high because of our need for ICSI and PGS/PGD testing. We were quoted around $15,000-$20,000
Describe Stephanie Singleton's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Center of Charleston.
For my case, she advocated for eSET.
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0
0
Age
29 - 33
Treated
2014 - 2018
Success with this Doc
No
Treatment
1 IUI, 1 IVF
Diagnosis
Unexplained
0
0
Dr Singleton (unlike doctors since seeing her) did not explore all treatment strategies with me but quickly told me IVF was only way to go. ... She does not look at the entire patient and explore options - only the best end result for her practice and their numbers. ... I would never recommend her to anyone ... Lack of hospitality and care and just as a patient - always felt very routine and that no one's story or hopes were of extreme importance or sensitivity - like a number box on their [Fertility Center of Charleston] day
I am so hurt by our treatment - they [Fertility Center of Charleston] did not explain and then did not console and I felt kept information from me as I discovered was accurate when I ordered my medical records from them -- which they did not send all and I had to ask twice. ... Not very timely and heavy on marketing - they seem to like to get patients because of this and the sensitivity of the nature of the practice and issues at hand but end of the day seem to only care about numbers/stats. ... They were all very expensive without many options except the usual. They did have payment plans. ...
Age
29 - 33
Treated
2014 - 2018
Success with this Doc
No
Race
Prefer not to answer
Income
$50K - $99K
Occupation
—
Order & Number of Docs Seen
1st of 2 Docs
Treatment
1 IUI, 1 IVF
Diagnosis
Unexplained
0
0
How was your experience with Stephanie Singleton at Fertility Center of Charleston?
I would never recommend her to anyone and have thought about doing a very candid interview with the local paper to warn other patients. She does not look at the entire patient and explore options - only the best end result for her practice and their numbers.
What's one piece of advice would you give a prospective patient of Stephanie Singleton at Fertility Center of Charleston?
Look for another doctor.
During treatment, were you treated like a number or a human with Stephanie Singleton at Fertility Center of Charleston?
Lack of hospitality and care and just as a patient - always felt very routine and that no one's story or hopes were of extreme importance or sensitivity - like a number box on their day
Describe the protocols Stephanie Singleton used in your cycles at Fertility Center of Charleston and their degree of success.
Dr Singleton (unlike doctors since seeing her) did not explore all treatment strategies with me but quickly told me IVF was only way to go.
Describe your experience with the nursing staff.
Not very timely and never remembered who I was
Describe your experience with Fertility Center of Charleston.
Not very timely and heavy on marketing - they seem to like to get patients because of this and the sensitivity of the nature of the practice and issues at hand but end of the day seem to only care about numbers/stats.
Describe the costs associated with your care under Stephanie Singleton at Fertility Center of Charleston.
They were all very expensive without many options except the usual. They did have payment plans.
Describe Stephanie Singleton's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Center of Charleston.
None
What specific things went wrong at Fertility Center of Charleston?
- Lost paperwork
- Failed to inform you of changes in protocol
- Provided conflicting information
- Failed to convey critical information
- Canceled a cycle due to clinic error
Describe the specific things that went wrong at Fertility Center of Charleston.
I am so hurt by our treatment - they did not explain and then did not console and I felt kept information from me as I discovered was accurate when I ordered my medical records from them -- which they did not send all and I had to ask twice.
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Verified
This patient has provided documentation of treatment at this clinic.
8
8
Age
35 - 37
Treated
2016 - 2018
Success with this Doc
No
Treatment
4 IUI, 2 IVF
Diagnosis
Poor Egg Quality, Uterine Fibroids, Unexplained
8
8
Dr. Singleton was straight-forward in her assessments and advice, which I appreciated, while also clearly being empathetic to my situation. I appreciated both her frankness and her warmth. ... . I trusted that she kept up with the latest and greatest in fertility treatments. In the end, we were frustrated because she didn't know what to recommend next—I was diagnosed with unexplained fertility. ... Dr. Singleton is a little more expensive than my first fertility doctor.
They [nurses] were all warm and friendly, but they often seemed disorganized. As in, it was unclear that they had actually read my file before contacting me about a treatment, because sometimes I would have to correct them and their assessment ... I had to correct them so that they could give me the right protocol. ... The clinic [Fertility Center of Charleston] itself is clean and well decorated, with water and coffee upon arrival. ...
Age
35 - 37
Treated
2016 - 2018
Success with this Doc
No
Race
European
Income
$100K - $199K
Occupation
—
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
4 IUI, 2 IVF
Diagnosis
Poor Egg Quality, Uterine Fibroids, Unexplained
8
8
How was your experience with Stephanie Singleton at Fertility Center of Charleston?
Dr. Singleton was warm and caring. I trusted that she kept up with the latest and greatest in fertility treatments. In the end, we were frustrated because she didn't know what to recommend next—I was diagnosed with unexplained fertility.
What's one piece of advice would you give a prospective patient of Stephanie Singleton at Fertility Center of Charleston?
Take the time to ask all the questions you have—she won't rush you through.
During treatment, were you treated like a number or a human with Stephanie Singleton at Fertility Center of Charleston?
Dr. Singleton was straight-forward in her assessments and advice, which I appreciated, while also clearly being empathetic to my situation. I appreciated both her frankness and her warmth.
Describe your experience with the nursing staff.
They were all warm and friendly, but they often seemed disorganized. As in, it was unclear that they had actually read my file before contacting me about a treatment, because sometimes I would have to correct them and their assessment.
Describe your experience with Fertility Center of Charleston.
Dr. Singleton is a little more expensive than my first fertility doctor. And the nurses can be somewhat disorganized. But they're all caring. I never felt like my concerns were being ignored. The clinic itself is clean and well decorated, with water and coffee upon arrival.
What specific things went wrong at Fertility Center of Charleston?
- Provided conflicting information
Describe the specific things that went wrong at Fertility Center of Charleston.
As I said before, there were a few times when it felt like the nurses had not read my file before they called to advise me on something, and I had to correct them so that they could give me the right protocol.
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10
10
Age
36 - 37
Treated
2016 - 2017
Success with this Doc
Yes
Treatment
1 IVF
Diagnosis
Tubal Blockage, Immunological, Recurrent Pregnancy Loss, Other
10
10
I cannot say enough good things about Dr Singleton. She is a brilliant Doctor who diagnosed my conditions and treated them appropriately so I could carry a baby full term. She is warm and kind. I appreciated her candor throughout my cycle.... We transferred a single embryo that had been PGS tested. We did not know the gender. Since I had a history of RPL we only transferred one embryo to give me the best chance of carrying full term. I fully supported this decision as we knew the embryo was healthy.
They are excellent!! The Center [Fertility Ctr of Charleston] quickly becomes like family! They all are there to celebrate the good outcomes and to support you through the testing, treatment and any not so good outcomes. They follow up with any questions. Everyone is responsive.... Whether I was there for testing, blood draws or follow up, I was greeted warmly and was given the best care. I could contact Dr. Singleton or my IVF nurse directly and if I didn't reach them, they would call me back that same day.
Age
36 - 37
Treated
2016 - 2017
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
—
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
Tubal Blockage, Immunological, Recurrent Pregnancy Loss, Other
10
10
How was your experience with Stephanie Singleton at Fertility Center of Charleston?
I cannot say enough good things about Dr Singleton. She is a brilliant Doctor who diagnosed my conditions and treated them appropriately so I could carry a baby full term. She is warm and kind. I appreciated her candor throughout my cycle.
What's one piece of advice would you give a prospective patient of Stephanie Singleton at Fertility Center of Charleston?
Choose her!!
During treatment, were you treated like a number or a human with Stephanie Singleton at Fertility Center of Charleston?
Dr. Singleton and her staff treated us a family. All of our questions were answered and all of our fears were put to ease. Whether I was there for testing, blood draws or follow up, I was greeted warmly and was given the best care. I could contact Dr. Singleton or my IVF nurse directly and if I didn't reach them, they would call me back that same day.
Describe the protocols Stephanie Singleton used in your cycles at Fertility Center of Charleston and their degree of success.
We used Lupron, Gonal-F, baby aspirin and Lovenox.
Describe your experience with your nurse at Fertility Center of Charleston. (Assigned nurse: Pat)
Excellent! She was organized, friendly and helpful!
Describe your experience with Fertility Center of Charleston.
They are excellent!! The Center quickly becomes like family! They all are there to celebrate the good outcomes and to support you through the testing, treatment and any not so good outcomes. They follow up with any questions. Everyone is responsive.
Describe Stephanie Singleton's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Center of Charleston.
We transferred a single embryo that had been PGS tested. We did not know the gender. Since I had a history of RPL we only transferred one embryo to give me the best chance of carrying full term. I fully supported this decision as we knew the embryo was healthy.
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10
10
Age
27 - 28
Treated
2017 - 2018
Success with this Doc
Yes
Treatment
1 IVF
Diagnosis
Male Factor
10
10
Dr. Singleton is a caring a passionate fertility doctor. She explains things very thoroughly and makes sure the patient understands everything. I felt like she really cared about the end result and not just acquiring patients for her practice. I plan to return in the coming year to continue our journey...I felt like she really cared about me as a person and wanted everything to work out...I’m pretty sure dr. Singleton will not transfer more that one embryo if you’re under 35
Strengths [at Fertility Center of Charleston] include: ease of obtaining an appointment, communication, passion from all employees, cleanliness, kindness. I really don’t think I can recall any real weaknesses that were of any significance...Dr. Singleton is a caring a passionate fertility doctor. She explains things very thoroughly and makes sure the patient understands everything. I felt like she really cared about the end
Age
27 - 28
Treated
2017 - 2018
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
—
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
Male Factor
10
10
How was your experience with Stephanie Singleton at Fertility Center of Charleston?
Dr. Singleton is a caring a passionate fertility doctor. She explains things very thoroughly and makes sure the patient understands everything. I felt like she really cared about the end result and not just acquiring patients for her practice. I plan to return in the coming year to continue our journey.
What's one piece of advice would you give a prospective patient of Stephanie Singleton at Fertility Center of Charleston?
Be open to all possibilities.
During treatment, were you treated like a number or a human with Stephanie Singleton at Fertility Center of Charleston?
I felt like she really cared about me as a person and wanted everything to work out.
Describe your experience with Fertility Center of Charleston.
Strengths include: ease of obtaining an appointment, communication, passion from all employees, cleanliness, kindness. I really don’t think I can recall any real weaknesses that were of any significance.
Describe the costs associated with your care under Stephanie Singleton at Fertility Center of Charleston.
~16,000. My insurance covered some of it so our out of pocket costs were around 9,000
Describe Stephanie Singleton's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Center of Charleston.
For the most part, I’m pretty sure dr. Singleton will not transfer more that one embryo if you’re under 35
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8
10
Age
29
Treated
2016
Success with this Doc
No
Treatment
3 IVF
Diagnosis
Male Factor
8
10
[Dr. Stephanie Singleton is] Very professional and compassionate. Her clinic is well run and very organized. I saw her for trial transfer and transfer itself only; other appointments were done by her nurse practionier who is very great.... Understand you may not see her at every appointment... [The nursing staff at Fertility Center of the Carolinas were] Extremely kind and compassionate; always answered our questions. Thorough.
[The nursing staff at Fertility Center of the Carolinas were] Extremely kind and compassionate; always answered our questions. Thorough.... [Dr. Stephanie Singleton is] Very professional and compassionate. Her clinic is well run and very organized. I saw her for trial transfer and transfer itself only; other appointments were done by her nurse practionier who is very great.... Understand you may not see her at every appointment
Age
29
Treated
2016
Success with this Doc
No
Race
European, Other
Income
$100K - $199K
Occupation
—
Order & Number of Docs Seen
1st of 4 Docs
Treatment
3 IVF
Diagnosis
Male Factor
8
10
How was your experience with Stephanie Singleton at Fertility Center of Charleston?
Very professional and compassionate. Her clinic is well run and very organized. I saw her for trial transfer and transfer itself only; other appointments were done by her nurse practionier who is very great.
What's one piece of advice would you give a prospective patient of Stephanie Singleton at Fertility Center of Charleston?
Understand you may not see her at every appointment
During treatment, were you treated like a number or a human with Stephanie Singleton at Fertility Center of Charleston?
Good communication, welcoming staff
Describe your experience with your nurse at Fertility Center of Charleston. (Assigned nurse: Lindsey Leech)
Extremely kind and compassionate; always answered our questions. Thorough.
Describe your experience with Fertility Center of Charleston.
Sometimes morning appointments were running late
Describe the costs associated with your care under Stephanie Singleton at Fertility Center of Charleston.
Around $3,500 I believe for frozen embryo transfer
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Verified
This patient has provided documentation of treatment at this clinic.
10
8
Age
32 - 33
Treated
2018 - 2019
Success with this Doc
No
Treatment
2 IUI, 1 IVF
Diagnosis
Unexplained
10
8
I started with an iui [with Dr. Stephanie Singleton]. I don't remember all the meds exactly but I believe I stimmed with gonal F. Failed 2 iuis. With both it appeared that I had mature follicles and some immature. After a couple of month we tried IVF. I did hcg and gonal F and triggered with lupron. They suspected I had about 9 eggs. I did. Only 3 were mature. Only 1 fertilized. But didnt make it past day 4. She was shocked at my response...She only transfers one...Has a plan in mind but listens to my concerns and takes into account our plans and feelings. So far I have never been pregnant and the course was a surprise to her. She amended the plan for hopefully a better outcome
Everyone [at Fertility Center of Charleston] is very knowledgeable and kind. They are all kept in the loop regarding my journey...I wish they had longer hours. They are 2 hours form me but have an office 40 minutes from me. This office they only use for monitoring. I wish they did more. I do like that the nursing staff communicates via email at my convenience. I can't always take a phonecall. I do wish that my lab results were gone over more in depth instead of being told "looks good" or "your numbers are low ". I'm a nurse, so details are important to me...Calls were promptly returned. They knew my story
Age
32 - 33
Treated
2018 - 2019
Success with this Doc
No
Race
European
Income
$50K - $99K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IUI, 1 IVF
Diagnosis
Unexplained
10
8
How was your experience with Stephanie Singleton at Fertility Center of Charleston?
Excellent doctor. Has a plan in mind but listens to my concerns and takes into account our plans and feelings. So far I have never been pregnant and the course was a surprise to her. She amended the plan for hopefully a better outcome
What's one piece of advice would you give a prospective patient of Stephanie Singleton at Fertility Center of Charleston?
Come ready with questions. She will basically read your mind though.
During treatment, were you treated like a number or a human with Stephanie Singleton at Fertility Center of Charleston?
Calls were promptly returned. They knew my story
Describe the protocols Stephanie Singleton used in your cycles at Fertility Center of Charleston and their degree of success.
I started with an iui. I don't remember all the meds exactly but I believe I stimmed with gonal F. Failed 2 iuis. With both it appeared that I had mature follicles and some immature.
After a couple of month we tried IVF. I did hcg and gonal F and triggered with lupron. They suspected I had about 9 eggs. I did. Only 3 were mature. Only 1 fertilized. But didnt make it past day 4.
She was shocked at my response.
I will try again this year with an older protocol.
Describe your experience with the nursing staff.
Everyone is very knowledgeable and kind. They are all kept in the loop regarding my journey
Describe your experience with Fertility Center of Charleston.
I wish they had longer hours. They are 2 hours form me but have an office 40 minutes from me. This office they only use for monitoring. I wish they did more.
I do like that the nursing staff communicates via email at my convenience. I can't always take a phonecall.
I do wish that my lab results were gone over more in depth instead of being told "looks good" or "your numbers are low ". I'm a nurse, so details are important to me.
Describe the costs associated with your care under Stephanie Singleton at Fertility Center of Charleston.
About $5000 down. We never did transfer so I dont know what credit I have left with them. Waiting to hear back still.
Describe Stephanie Singleton's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Center of Charleston.
She only transfers one. I am in complete agreement
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Verified
This patient has provided documentation of treatment at this clinic.
0
0
Age
33 - 36
Treated
2015 - 2018
Success with this Doc
No
Treatment
Fertility Medications
Diagnosis
Male Factor
0
0
dr Singleton is incredibly sweet but her practice and operations [Fertility Center of Charleston] have gotten away from her ... 3- her talented embryologist runs the clinic “from afar”- we requested the qualifications of the embryologist who is local and were given none. ... this is not the same practice it was when we were there in 2015. Dr. Singleton needs to take on more doctors and overhaul her staff and train them properly.
The phlebotomist [Fertility Center of Charleston] is also the sonographer- no clue what Sort of training she has undergone but had lots of problems visualizing various things including number of follicles and my bladder. ... he practice manager is cold as a fish and generally unhelpful and unpleasant. ... [nurse] Forgetting to schedule me for a endometrial scratch, blowing me off when calling about headaches and symptoms and refusing to put me through to doctor, and inability to answer a single question I asked of her
Age
33 - 36
Treated
2015 - 2018
Success with this Doc
No
Race
Other
Income
$100K - $199K
Occupation
Lawyer
Order & Number of Docs Seen
1st of 2 Docs
Treatment
Fertility Medications
Diagnosis
Male Factor
0
0
How was your experience with Stephanie Singleton at Fertility Center of Charleston?
I could write a book- but here’s the gist-
1- dr Singleton is incredibly sweet but her practice and operations have gotten away from her
2- she cannot keep any staff other than the phlebotomist, receptionist, and practice manager
3- her talented embryologist runs the clinic “from afar”- we requested the qualifications of the embryologist who is local and were given none. Subsequently, our embryo didn’t survive thaw. I heard from another patient- same thing happened to her two weeks prior- statistically, that’s practically impossible.
4- she refuses to disclose her success rates- huge red flag
We are now with the other practice in Charleston- they are a well oiled machine and a night and day difference!
What's one piece of advice would you give a prospective patient of Stephanie Singleton at Fertility Center of Charleston?
Do your homework, demand recent success rates independently verified, and request credentials/education/qualifications of her staff
During treatment, were you treated like a number or a human with Stephanie Singleton at Fertility Center of Charleston?
I saw Dr Singleton in 2015- we will be forever grateful for her for giving us our daughter then. But when we came back in 2018, the practice was completely different- the staff is different and not incredibly competent and new, the practice has gotten too big for the one physician, and the embryologist had no bedside manner.
Describe your experience with the nursing staff.
Forgetting to schedule me for a endometrial scratch, blowing me off when calling about headaches and symptoms and refusing to put me through to doctor, and inability to answer a single question I asked of her
Describe your experience with Fertility Center of Charleston.
It’s a zoo- too many patients, not enough staff. Expect wait times of at least 30-60 minutes.
The phlebotomist is also the sonographer- no clue what Sort of training she has undergone but had lots of problems visualizing various things including number of follicles and my bladder. Since I left, I am pretty sure that the entire nursing staff has turned over. The practice manager is cold as a fish and generally unhelpful and unpleasant.
What specific things went wrong at Fertility Center of Charleston?
- Failed to call in prescriptions to pharmacy
- Failed to order appropriate test
- Failed to send your chart to another clinic
- Failed to inform you of changes in protocol
- Failed to convey critical information
- Failed to consider drug intolerance
- Scheduled the wrong procedure
Describe the specific things that went wrong at Fertility Center of Charleston.
I literally can write a book. Ultimately, this is not the same practice it was when we were there in 2015. Dr. Singleton needs to take on more doctors and overhaul her staff and train them properly.
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10
10
Age
32 - 33
Treated
2018 - 2019
Success with this Doc
?
Treatment
Fertility Medications
Diagnosis
Tubal Blockage, Recurrent Pregnancy Loss
10
10
Every visit that I have went to [with Dr. Stephanie Singleton] I’ve been very satisfied with the services provided to me. She also reach out to see how is everything going. She is very respectful to her patients and employees...She answered all my questions and explained to me about my infertility and the best route I should take. She also had me to talk with my OB/GYN regarding a surgery to remove my left tube which was the cause of my pregnancy losses.
[The nurses at Georgia Center for Reproductive Medicine answer] all my questions in a timely manner...oth offices is a Very clean environment, very comfortable. Do not have to sit for hours to be called. Each visit I have been to I never waited in the waiting area no more than 15 minutes. Check in is quick and easy never crowded. Front desk is just as nice as the Dr. and Nurse. They treat you like family from the time you walk in the office till the time you walk out.
Age
32 - 33
Treated
2018 - 2019
Success with this Doc
?
Race
Black or African-American
Income
$50K - $99K
Occupation
—
Order & Number of Docs Seen
1 Doc Seen
Treatment
Fertility Medications
Diagnosis
Tubal Blockage, Recurrent Pregnancy Loss
10
10
How was your experience with Stephanie Singleton at Georgia Center for Reproductive Medicine?
Very helpful, not only her but the whole staff. If anything I need to know I can call or email and i get a response right away. She cares about her patients. Every visit that I have went to I’ve been very satisfied with the services provided to me. She also reach out to see how is everything going. She is very respectful to her patients and employees. My OB/GYN actually referred me to Dr. Singleton and it was the best decision I have made because I was looking at another Dr. but I was reading some bad reviews but at the time I didn’t care if they were good or bad until I called my Dr. to ask of a great fertility Dr.
What's one piece of advice would you give a prospective patient of Stephanie Singleton at Georgia Center for Reproductive Medicine?
You are in good hands!
During treatment, were you treated like a number or a human with Stephanie Singleton at Georgia Center for Reproductive Medicine?
She answered all my questions and explained to me about my infertility and the best route I should take. She also had me to talk with my OB/GYN regarding a surgery to remove my left tube which was the cause of my pregnancy losses.
Describe the protocols Stephanie Singleton used in your cycles at Georgia Center for Reproductive Medicine and their degree of success.
I haven’t had any cycles started yet, I waiting to try and get approved for a grant so that I can get help to fund the IVF procedure.
Describe your experience with your nurse at Georgia Center for Reproductive Medicine. (Assigned nurse: Krysta Carhart)
Answering all my questions in a timely manner.
Describe your experience with Georgia Center for Reproductive Medicine.
Both offices is a Very clean environment, very comfortable. Do not have to sit for hours to be called. Each visit I have been to I never waited in the waiting area no more than 15 minutes. Check in is quick and easy never crowded. Front desk is just as nice as the Dr. and Nurse. They treat you like family from the time you walk in the office till the time you walk out.
Describe the costs associated with your care under Stephanie Singleton at Georgia Center for Reproductive Medicine.
15,582
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