Rated 9.8
Strongly recommend: 98%Neutral: 2%9.8
98% strongly recommend
4 reviews
Humanity
10
10
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
10
10
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
9.3
9.3
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

Responsiveness
8.8
Good
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
Emory University
Residency
Yale New Haven Hospital
Fellowship
Yale School of Medicine

How Doctor Communicates

doctor, nurse available by email
doctor, nurse available by directline
doctor, nurse available by directline
doctor available by personal cell phone
doctor available by personal cell phone
Stephen Collins works at

Center for Reproductive Endocrinology (formerly Sher Fertility of Texas)
Rated 9
Strongly recommend: 84%Neutral: 4%Don't recommend: 12%9

At 1 office

Dallas
7777 Forest Lane
Dallas, TX 75230
972.566.6686
Explore Clinic

4 patient reviews

Verified

This patient has provided documentation of treatment at this clinic.

2020, Consult
10
8
Age 33
2 IVF
Other
European
Income $50K - $99K
Nurse or HC Services
3rd of 3 Docs
Strongly Recommends
Neutral
Success w/ Doc Too early to know
Dr Collins takes the time needed with his patients. He has a gentle bedside manner. He always explains everything in easy to understand language. He’s professional, but can make you laugh. He is willing to tailor the treatment to the specific person. He’s willing to try things that are new if they will benefit the outcome...Make that consult! He’s awesome!
I do feel like you have to be on top of all of your medications, appointments and supplements. You have to advocate cod yourself. The communication through MyChart is the fastest way to get in touch with a member of your team [at Yale University]...[nurses] Patrick, Jitha, Maureen, Kree and Danielle have all been amazing. Kree and Danielle have remembered me through the years and know my struggles.
How was your experience with Stephen Collins at Yale University?
Dr Collins takes the time needed with his patients. He has a gentle bedside manner. He always explains everything in easy to understand language. He’s professional, but can make you laugh. He is willing to tailor the treatment to the specific person. He’s willing to try things that are new if they will benefit the outcome.
What's one piece of advice would you give a prospective patient of Stephen Collins at Yale University?
Make that consult! He’s awesome!
During treatment, were you treated like a number or a human with Stephen Collins at Yale University?
Dr Collins was a resident during our first 3 cycles. When our original doctor left the practice we were stuck in limbo and saw a different provider for our FET. When that failed, I decided to switch to Dr Collins after learning that he was now taking on patients of his own. He was familiar with our case and walked into our appointment with notes about us. He put a treatment plan into place and we are now just waiting for covid restrictions to be lifted to proceed with our 4th cycle.
Describe the protocols Stephen Collins used in your cycles at Yale University and their degree of success.
In my past 2 fresh cycles, we found that I have poor embryo quality. Dr Collins had found a study that suggests taking DHEA can improve embryo outcomes. We tested my levels and they were deficient, so I have been on a DHEA supplement for 4 months now. Once Covid restrictions are lifted we will proceed with stims and retrieval.
Describe your experience with your nurse at Yale University. (Assigned nurse: Patrick)
Patrick, Jitha, Maureen, Kree and Danielle have all been amazing. Kree and Danielle have remembered me through the years and know my struggles.
Describe your experience with Yale University.
I do feel like you have to be on top of all of your medications, appointments and supplements. You have to advocate cod yourself. The communication through MyChart is the fastest way to get in touch with a member of your team.
Describe the costs associated with your care under Stephen Collins at Yale University.
Thankfully my insurance has covered a lot of my cycles. Out of pocket costs included the copays, copays for prescriptions, and deductible. Other out of pocket costs are ICSI, embryo cryopreservation and embryo storage.
Describe Stephen Collins's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Yale University.
This will depend on embryo quality. In total, we have transferred 5 embryos through the past 3 cycles and still do not have a baby.
What specific things went wrong at Yale University?
  • Failed to call in prescriptions to pharmacy
  • Failed to inform you of changes in protocol
  • Provided conflicting information
Describe the specific things that went wrong at Yale University.
I’ve had to be on top of my medications especially working with Freedom Pharmacy.
10
Doctor
Stephen Collins
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
Yale University
New Haven
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2019, Successful
9
10
Age 30
3 IVF
3 Egg Freezing
Anovulation
Male Factor
PCOS
Unexplained
Prefer not to answer
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr Collins was always available for me to meet with him with questions. He would sit and give me time to explain my thoughts and feelings. ... He will treat you like the patient who deserves the best and most up to date information. ... My final retrieval I had OHSS, but I wouldn’t have changed this at all because of the success of the retrieval. ...He’s constantly referencing the most recent research and providing me with articles to review for my own knowledge!
The doctors and people [at Yale University] are amazing, but the main office where you go for procedures has you wait in a line to get seen. It’s a little odd there’s not a better system in place but hopefully this can be improved. ... I always got there first thing and never waited. I’d be first or second to get there and it was relatively quick! Loved that I’d get to chat with the doctors with what they were seeing and how things were progressing
How was your experience with Stephen Collins at Yale University?
Dr Collins was always available for me to meet with him with questions. He would sit and give me time to explain my thoughts and feelings. He described all the processes very well. I wouldn’t change my doctor no matter how many rounds we’d have to do to get to a miracle baby.
What's one piece of advice would you give a prospective patient of Stephen Collins at Yale University?
This is a doctor you can trust. He will treat you like the patient who deserves the best and most up to date information. He’s constantly referencing the most recent research and providing me with articles to review for my own knowledge!
During treatment, were you treated like a number or a human with Stephen Collins at Yale University?
Every time I walked into their office they knew my DOB, asked how I was doing, and took the time to listen.
Describe the protocols Stephen Collins used in your cycles at Yale University and their degree of success.
Ivf retrieval 1- we went light on gonal and had to cancel this round. Ivf retrieval 2- increased gonal and menopur. Ended up with 12 eggs retrieved, 5 mature and fertilized, 1 barely made it to blast. We transferred that one of poor quality and it didn’t work. Ivf retrieval 3- we did a priming with Estrace 2 weeks before my period. We increased gonal and menopur again. We retrieved 24 eggs, 16 mature and fertilized, 5 made it to blast. My final retrieval I had OHSS, but I wouldn’t have changed this at all because of the success of the retrieval. My doctors always kept me updating them with my health and I never felt nervous. I had my first frozen egg transfer (letrozole, gonal, pio shots and endometrin inserts) and am currently going through a chemical pregnancy and waiting for my hcg levels to lower.
Describe your experience with your nurse at Yale University. (Assigned nurse: Maureen, Vanessa, Patrick)
Couldn’t say enough good things. Always there for me, smiled, sent me great messages to make me feel supported. Love them!
Describe your experience with Yale University.
The doctors and people are amazing, but the main office where you go for procedures has you wait in a line to get seen. It’s a little odd there’s not a better system in place but hopefully this can be improved.
Describe your experience with your monitoring appointments at Yale University.
I always got there first thing and never waited. I’d be first or second to get there and it was relatively quick! Loved that I’d get to chat with the doctors with what they were seeing and how things were progressing
Describe the costs associated with your care under Stephen Collins at Yale University.
A lot was covered by insurance, however we paid for all medications and will pay for our next transfer.
Describe Stephen Collins's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Yale University.
It makes sense and it’s hard to agree with but I do. For someone in my situation, a one embryo transfer is preferred.
9
Doctor
Stephen Collins
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Yale University
Westport
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2021 - 2022, Successful
10
10
Age 39 - 40
1 IVF
Tubal Blockage
Other
Other
Income $100K - $199K
1st of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Collins has been the most caring physician I've ever encountered. He speaks to you and cares for you as though you are the only patient he has. You and your concerns are important to him, and it shows with every visit and phone call...It's challenging to find a doctor who you can connect with, understand your fears, and be relatable. Dr. Collins is that and more. He gives hope while navigating whatever medical needs you have and is with you every step of the way...
The clinic [Center for Reproductive Endocrinology] was lovely - it felt more like a med spa with its ambiance...The procedure was explained in great detail as well as answering any questions you'd have. The staff was patient, the office wasn't crowded, and you felt like you were actually being accommodated as a person and not just a number...This was a very new experience being assigned a nurse. This allowed a direct line of communication regarding any concerns, procedures, and simply if I needed the same question answered over and over...
How was your experience with Stephen Collins at Center for Reproductive Endocrinology (formerly Sher Fertility of Texas)?
Dr. Collins is an absolute gem. It's challenging to find a doctor who you can connect with, understand your fears, and be relatable. Dr. Collins is that and more. He gives hope while navigating whatever medical needs you have and is with you every step of the way hence why we followed him from Yale to Texas!
What's one piece of advice would you give a prospective patient of Stephen Collins at Center for Reproductive Endocrinology (formerly Sher Fertility of Texas)?
Breathe; you're in good hands. I know this has been a long journey, but I promise you, you're going to be well taken care of and you are a priority.
During treatment, were you treated like a number or a human with Stephen Collins at Center for Reproductive Endocrinology (formerly Sher Fertility of Texas)?
Dr. Collins has been the most caring physician I've ever encountered. He speaks to you and cares for you as though you are the only patient he has. You and your concerns are important to him, and it shows with every visit and phone call.
Describe the protocols Stephen Collins used in your cycles at Center for Reproductive Endocrinology (formerly Sher Fertility of Texas) and their degree of success.
I don't remember these details.
Describe your experience with your nurse at Center for Reproductive Endocrinology (formerly Sher Fertility of Texas). (Assigned nurse: Kacie)
Kacie!! This was a very new experience being assigned a nurse. This allowed a direct line of communication regarding any concerns, procedures, and simply if I needed the same question answered over and over.
Describe your experience with Center for Reproductive Endocrinology (formerly Sher Fertility of Texas).
The clinic was lovely - it felt more like a med spa with its ambiance. It was welcoming and very calming. The colors were light and the sounds were relaxing. It seemed everyone was happy to be there which was nice to see. The procedure was explained in great detail as well as answering any questions you'd have. The staff was patient, the office wasn't crowded, and you felt like you were actually being accommodated as a person and not just a number.
10
Doctor
Stephen Collins
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Center for Reproductive Endocrinology (formerly Sher Fertility of Texas)
Dallas
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018, Consult
8
8
Age 40
3 Fertility Medications
European
Latinx
Income $0 - $49K
1st of 2 Docs
Neutral
Neutral
Success w/ Doc Too early to know
We’re still in the beginning stages but weight loss was discussed [with Dr. Stephen Collins], and doing different procedures to ensure my tubes are clear, and my uterus has no polyps or abnormalities. Blood work has been done and femara has been discussed as a treatment option over clomid...I felt like a human, he had a nice personal folder with all my information and upcoming procedures, but I can tell he has done this many times before. The questions felt rehearsed and there wasn’t much enthusiasm in the consultation. I am happy he was willing to take action right away and start baseline blood work..he also had a treatment plan in place, and lined up an appointment for a sonohystergram
the sperm analysis will be about $360 [at Yale University-New Haven]...I am new to this clinic but they have a nice atmosphere, free coffee, with a knowledgeable staff, who are kind and caring. I am not sure of any weaknesses yet, but their strengths would definitely be experience and knowledge...I had questions and she [nurse] was able to call me back right away and sort it out...We’re still in the beginning stages but weight loss was discussed [with Dr. Stephen Collins], and doing different procedures to ensure my tubes are clear,
How was your experience with Stephen Collins at Yale University?
I just started treatment with Dr. Collins and so far it’s going well. I am waiting on blood work and I go for a sonohystergram tomorrow (9/27) He is my second fertility doctor, as the first one quit his practice half way through treatment. My obgyn tried to take over, but her experience in fertility is limited and I was referred to a reproductive endocrinologist for further treatment. I am excited and hopeful that I will receive the right care with Dr. Collins
What's one piece of advice would you give a prospective patient of Stephen Collins at Yale University?
Have your past medical history and test results on hand as it helps for reference at the consultation. Also if you can, don’t go alone..Dr.Collins and his team were great but it would’ve been nice to have some emotional support from my significant other or a friend.
During treatment, were you treated like a number or a human with Stephen Collins at Yale University?
I felt like a human, he had a nice personal folder with all my information and upcoming procedures, but I can tell he has done this many times before. The questions felt rehearsed and there wasn’t much enthusiasm in the consultation. I am happy he was willing to take action right away and start baseline blood work..he also had a treatment plan in place, and lined up an appointment for a sonohystergram
Describe the protocols Stephen Collins used in your cycles at Yale University and their degree of success.
We’re still in the beginning stages but weight loss was discussed, and doing different procedures to ensure my tubes are clear, and my uterus has no polyps or abnormalities. Blood work has been done and femara has been discussed as a treatment option over clomid.
Describe your experience with the nursing staff at Yale University.
I had questions and she was able to call me back right away and sort it out
Describe your experience with Yale University.
I am new to this clinic but they have a nice atmosphere, free coffee, with a knowledgeable staff, who are kind and caring. I am not sure of any weaknesses yet, but their strengths would definitely be experience and knowledge.
Describe the costs associated with your care under Stephen Collins at Yale University.
So far everything has been covered by insurance, but once we move past the diagnosis stage, nothing is covered. Any fertility drugs and further treatment will come out of pocket..the sperm analysis will be about $360.
Describe Stephen Collins's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Yale University.
We have not done any of these procedures so I can not comment
8
Doctor
Stephen Collins
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
Yale University
New Haven
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources