Stephen Greenhouse

Current Clinic Unknown

Rated 8.5
Strongly recommend: 69%Neutral: 15%Don't recommend: 15%8.5
69% strongly recommend
6 reviews
Humanity
9.3
9.3
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
8.7
8.7
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
6.7
6.7
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

Responsiveness
8.3
Good
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
University of Maryland
Residency
George Washington University
Fellowship
George Washington University

How Doctor Communicates

doctor, nurse available by email
doctor, nurse available by directline
doctor, nurse available by directline
not available by personal cell phone
not available by personal cell phone
Stephen Greenhouse works at

Current Clinic Unknown
Rated

At 1 office

Deceased
000 XXX
000, ON 00000
000-000-0000
Explore Clinic
Verified

This patient has provided documentation of treatment at this clinic.

2018, 1 Egg Frozen
10
10
Age 36
1 Egg Freezing
Endometriosis
East Asian
Income $50K - $99K
Accountant
Only Doc Seen
Strongly Recommends
Strongly Recommends
Unsuccessful
Dr. Greenhouse was always so gracious to me. After a significant number of days on stims, my follicle count was very low and we risked not getting any eggs at all. Dr Greenhouse sat down with me to let me know what my options were - and told me he'd support me with either option I decided....I have .3 AMH and endometriosis. We started off with 150 Menopur with 450 Gonal F. After a few days, we increased the Menopur to 225 and then added Cetrotide in the mix.
I think the clinic [Shady Grove Fertility- Fair Oaks] could do better with the front desk staff being more attentive, with looking you in the eye and addressing you as soon as you reach the counter. There was one woman who was very kind when greeting patients, but some of the others were not as friendly as they ought to be.... I paid $9,000 for the retrieval, monitoring, egg storage for 5 years and fees. I then also paid around $7,000 for medications for a total of $16,000.
How was your experience with Stephen Greenhouse at Shady Grove Fertility?
Dr. Greenhouse was always so gracious to me. After a significant number of days on stims, my follicle count was very low and we risked not getting any eggs at all. Dr Greenhouse sat down with me to let me know what my options were - and told me he'd support me with either option I decided. He was compassionate and I appreciated that very much. I have met other Doctors who were "to the point" and not as "warm" - I am so glad that I was treated by Dr. Greenhouse and not someone else with poor bedside manner.
What's one piece of advice would you give a prospective patient of Stephen Greenhouse at Shady Grove Fertility?
If you're seeing Dr. Greenhouse, you are in good hands. He's a great doctor and very skilled. Ask all the questions you need - he was very patient and throurough with my list of questions.
During treatment, were you treated like a number or a human with Stephen Greenhouse at Shady Grove Fertility?
At any fertility clinic, its easy to feel like a number. Because there were so many people in and out for bloodwork and ultrasound, its easy to think you're rushed but you're not. You have the opportunity to ask as many questions as needed and interject however many times you want. I never felt as that other many other patients around me affected my experience. If anything, it comforted me to know that others are going through a similar journey.
Describe the protocols Stephen Greenhouse used in your cycles at Shady Grove Fertility and their degree of success.
I have .3 AMH and endometriosis. We started off with 150 Menopur with 450 Gonal F. After a few days, we increased the Menopur to 225 and then added Cetrotide in the mix. Trigger shot was Novarel. They saw 3 follicles, a 19.5, 17.1 and 11.8 but unfortunately, I think the big one got to big and the small one was undetectable. I came out with only 1 egg retrieved. But that one egg was mature. Thank God.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Anne Miller)
Anne Miller was great. She always responded timely to my needs. Jennifer Butler-Symonds was also incredible amazing. She gave me all the information I needed, even when I was confused or felt like a basketcase and was worried about everything. She also met with me when I came into the office, to give me extra needles because I ran out. I loved my interactions with Jennifer. It helped tremendously during such a stressful time as this.
Describe your experience with Shady Grove Fertility.
I think the clinic could do better with the front desk staff being more attentive, with looking you in the eye and addressing you as soon as you reach the counter. There was one woman who was very kind when greeting patients, but some of the others were not as friendly as they ought to be. Same with the women who draw blood. I absolutely loved India but the other tech wasn't as warm. The clinic's strength is their proven reputation and their ability to be the leader in fertility treatments. I think with scaling such a business, SGF just needs to keep maintaining the quality of interaction between patient and provider.
Describe the costs associated with your care under Stephen Greenhouse at Shady Grove Fertility.
I paid $9,000 for the retrieval, monitoring, egg storage for 5 years and fees. I then also paid around $7,000 for medications for a total of $16,000.
Describe Stephen Greenhouse's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
I was only treated for egg freezing so those options were not needed.
What specific things went wrong at Shady Grove Fertility?
  • Failed to call with results
Describe the specific things that went wrong at Shady Grove Fertility.
Most all things went perfectly right with SGF Fair Oaks. Overall I am very happy with the care I was given. The only thing I was disappointed in, was that... They instructed me to get my infectious diseases blood drawn at a local Quest Diagnostics prior to starting the process. At Quest, they told me it would take up to 3 weeks to process and that Quest would relay the results to SFG Fair Oaks but when they did, I didn't get a message/call from SGF Fair Oaks letting me know they received it. It wasn't until I called that the ball got rolling. My results sat in limbo for over a week.
10
Doctor
Stephen Greenhouse
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Shady Grove Fertility
Fair Oaks
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2007 - 2017, Successful
8
8
Age 37 - 47
5 IUI
Donor Sperm
European
Income $100K - $199K
Only Doc Seen
Neutral
Neutral
Successful
Dr. Greenhouse is a fantastic doctor. He is the only doctor I've seen, in recent memory, to have made personal calls to me on the weekend to check and see how I was doing - twice! - in my earlier cycles with an ovarian cyst, and in my most recent cycles with a miscarriage. I don't get that kind of personalized care from any of my other physicians...He is a bit technical when it comes to explaining cycles and treatments. I have no complaints about the treatment I've received with him as my primary doctor.
...Also, the staff at Shady Grove are generally warm and friendly when I go to any of the offices. I've had some billing issues, and have had to wait what seemed like a long time for an appointment (only once, though), but when there are issues, the staff are very understanding and have worked hard to resolve the situation to my satisfaction...Shady Grove is a large enough practice to offer all types of options. Some think it's too large, and everyone is treated like a number, but I have never received treatment like that. I appreciate that such a huge practice is available to me, basically in my backyard.
How was your experience with Stephen Greenhouse at Shady Grove Fertility?
Dr. Greenhouse is very personable. He takes the time to check on his patients, even when it may be inconvenient to him. He is a bit technical when it comes to explaining cycles and treatments. I have no complaints about the treatment I've received with him as my primary doctor.
What's one piece of advice would you give a prospective patient of Stephen Greenhouse at Shady Grove Fertility?
Make an appointment early.
During treatment, were you treated like a number or a human with Stephen Greenhouse at Shady Grove Fertility?
Dr. Greenhouse is a fantastic doctor. He is the only doctor I've seen, in recent memory, to have made personal calls to me on the weekend to check and see how I was doing - twice! - in my earlier cycles with an ovarian cyst, and in my most recent cycles with a miscarriage. I don't get that kind of personalized care from any of my other physicians. Also, the staff at Shady Grove are generally warm and friendly when I go to any of the offices. I've had some billing issues, and have had to wait what seemed like a long time for an appointment (only once, though), but when there are issues, the staff are very understanding and have worked hard to resolve the situation to my satisfaction.
Describe the protocols Stephen Greenhouse used in your cycles at Shady Grove Fertility and their degree of success.
My first three IUI cycles were unmedicated, using a trigger HCG shot (ovidrel). Fourth cycle was with clomid and ovidrel, fifth, successful, cycle was using injectable meds (gonal-f) and ovidrel. The strategy was to go from cycles requiring the least assistance, to those requiring just a bit more assistance, since I was relatively young (37) My latest round of donor egg/donor sperm cycles have included the use of Lupron (for two fresh cycles), birth control pills, and delestrogen and progesterone in oil IM shots. My donor egg cycles have included more meds, because I'm older, and the chances of obtaining normal pregnancy with OE is much, much slimmer. I didn't want to risk an abnormal pregnancy, so we went right to donor eggs, and the protocols that go along with fresh transfer and FET cycles.
Describe your experience with Shady Grove Fertility.
Shady Grove is a large enough practice to offer all types of options. Some think it's too large, and everyone is treated like a number, but I have never received treatment like that. I appreciate that such a huge practice is available to me, basically in my backyard.
Describe the costs associated with your care under Stephen Greenhouse at Shady Grove Fertility.
I was self pay for treatments for my IUI cycles, so there were generally no problems. My insurance at the time paid for most of my meds. My total out of pocket for treatment in 2007/2008 was $13,000. For my recent DE/DS cycles, I'm using Shady Grove's shared risk program - out of pocket was $30,500, plus various co-pays through insurance for meds. Lupron was $400, delestrogen was either $12 or $50, depending on generic, PIO was $12, and then minor amounts (less than $10) for needles and syringes.
Describe Stephen Greenhouse's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
We agreed on eSET. There was never really a discussion about transferring multiple embryos. I was adamant about only wanting a singleton pregnancy, and the risks of eSET resulting in multiples were the highest I would tolerate.
8
Doctor
Stephen Greenhouse
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
Shady Grove Fertility
Fair Oaks
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2008 - 2011, Unknown Success
9
10
Age 29 - 32
3 IUI
1 IVF
Endometriosis
Male Factor
PCOS
European
Income $100K - $199K
Lawyer
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
I wish he [Dr. Stephen Greenhouse] had been more straightforward on my need to loose weight. He put it gently which led to me not being clear on the need to lower my BMI, which was what lead to my cancelled cycle. But once I was clear we were able to proceed the next minth...Each cycle and med leD to further development of our plan - so by the time we did our first fresh cycle it worked. It helped knowing how each response worked into developing the next cycle. It was always explained. Responses to Jed's were explained, alterations were explained.
The entire nursing staff [at Shady Grove] was great. When they filled in, they explained who they were and were very caring...Caring, compassionate, SUCCESSFUL. As large as their patient base is, they do make time for each patient, and you really get a feel No of confidence working with them...They were too nice in telling me I had to lose weight - I took it as a suggestion, not a requirement.
How was your experience with Stephen Greenhouse at Shady Grove Fertility?
I wish he had been more straightforward on my need to loose weight. He put it gently which led to me not being clear on the need to lower my BMI, which was what lead to my cancelled cycle. But once I was clear we were able to proceed the next minth
What's one piece of advice would you give a prospective patient of Stephen Greenhouse at Shady Grove Fertility?
To go see him!
During treatment, were you treated like a number or a human with Stephen Greenhouse at Shady Grove Fertility?
Dr Greenhouse always took the time that talk to my husband and me. Our nurse Ing staff was always welcoming and gentle
Describe the protocols Stephen Greenhouse used in your cycles at Shady Grove Fertility and their degree of success.
Each cycle and med leD to further development of our plan - so by the time we did our first fresh cycle it worked. It helped knowing how each response worked into developing the next cycle. It was always explained. Responses to Jed's were explained, alterations were explained.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Colleen)
The entire nursing staff was great. When they filled in, they explained who they were and were very caring.
Describe your experience with Shady Grove Fertility.
Caring, compassionate, SUCCESSFUL. As large as their patient base is, they do make time for each patient, and you really get a feel No of confidence working with them.
Describe your experience with your monitoring appointments at Shady Grove Fertility.
Well oiled machine. Daily hours at lots of locations. In and out, always efficient.
Describe the costs associated with your care under Stephen Greenhouse at Shady Grove Fertility.
$1500 for all cycles. (Thank you insurance)
Describe Stephen Greenhouse's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
He wanted us to do eSET, but having been through so many cycles my husband and I wanted to do two...which he was ok with. I am glad he was too because we got our family"
What specific things went wrong at Shady Grove Fertility?
  • Failed to convey critical information
Describe the specific things that went wrong at Shady Grove Fertility.
They were too nice in telling me I had to lose weight - I took it as a suggestion, not a requirement.
9
Doctor
Stephen Greenhouse
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Shady Grove Fertility
Fair Oaks
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2015 - 2016, Successful
10
10
Age 29 - 30
4 IUI
1 IVF
Donor Sperm
Male Factor
Other
Income $200K - $499K
Business Executive
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Greenhouse is direct and informative if you are looking for a doctor who is more emotionally supportive he might not be for you...Dr. Greenhouse was always pleasant and informative in person. Dr. Greenhouse took time to explain everything to us and allow us to make the best decision for our situation. He was also prompt to answer emails and address any questions or concerns we had throughout our infertility journey.
Shady Grove has excellent and friendly staff at the front desk who take the time to know you. Scheduling is easy and accommodating. The ultrasound techs are amazing...Maureen [nurse) was helpful and organized in coordinating my care. At times she was difficult to communicate with and hard to reach...Monitoring hours were from 7-9am during the week at he Fair Oaks office. For weekend monitoring you did have to go to Annandale or Rockville which was inconvenient. The staff did the best they could to get you in and out of the office in a timely manner.
How was your experience with Stephen Greenhouse at Shady Grove Fertility?
Dr. Greenhouse was always pleasant and informative in person. Dr. Greenhouse took time to explain everything to us and allow us to make the best decision for our situation. He was also prompt to answer emails and address any questions or concerns we had throughout our infertility journey.
What's one piece of advice would you give a prospective patient of Stephen Greenhouse at Shady Grove Fertility?
Dr. Greenhouse is direct and informative if you are looking for a doctor who is more emotionally supportive he might not be for you.
During treatment, were you treated like a number or a human with Stephen Greenhouse at Shady Grove Fertility?
The doctors and nurses at shady grove were amazing and it was actually bittersweet when we "graduated".
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Maureen)
Maureen was helpful and organized in coordinating my care. At times she was difficult to communicate with and hard to reach.
Describe your experience with Shady Grove Fertility.
Shady Grove has excellent and friendly staff at the front desk who take the time to know you. Scheduling is easy and accommodating. The ultrasound techs are amazing.
Describe your experience with your monitoring appointments at Shady Grove Fertility.
Monitoring hours were from 7-9am during the week at he Fair Oaks office. For weekend monitoring you did have to go to Annandale or Rockville which was inconvenient. The staff did the best they could to get you in and out of the office in a timely manner.
Describe the costs associated with your care under Stephen Greenhouse at Shady Grove Fertility.
Costs seem comparable to other infertility doctors in the area.
10
Doctor
Stephen Greenhouse
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Shady Grove Fertility
Fair Oaks
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2015, Successful
10
10
Age 31
1 IVF
Male Factor
Unexplained
Prefer not to answer
Income $100K - $199K
Teacher
1st of 3 Docs
Strongly Recommends
Strongly Recommends
Successful
He [Dr. Stephen Greenhouse] was very thorough and reassuring making even my husband comfortable with the process that he was unsure of completing. His explanations were very understandable and informative without being overly optimistic or negative.... SInce we'd already done clomid a few times with my regular OB-GYN he ran tests on myself and my husband and determined IVF would give us our best results. We conceived identical twins on our first round of IVF.
They [Shady Grove-Fair Oaks] were great at creating a schedule that was predictable and most of the time easy to work into staying at work as much as possible. They were very responsive to all questions and concerns. Everyone kept us well informed as we went through the process.... We used the middle "package" where it included up to 2 egg retrevals and several frozen transfers. Medications were not included. We spent about $25,000 total. Insurance didn't cover anything but the initial tests.
How was your experience with Stephen Greenhouse at Shady Grove Fertility?
He was very thorough and reassuring making even my husband comfortable with the process that he was unsure of completing. His explanations were very understandable and informative without being overly optimistic or negative.
Describe the protocols Stephen Greenhouse used in your cycles at Shady Grove Fertility and their degree of success.
SInce we'd already done clomid a few times with my regular OB-GYN he ran tests on myself and my husband and determined IVF would give us our best results. We conceived identical twins on our first round of IVF.
Describe your experience with Shady Grove Fertility.
They were great at creating a schedule that was predictable and most of the time easy to work into staying at work as much as possible. They were very responsive to all questions and concerns. Everyone kept us well informed as we went through the process.
Describe the costs associated with your care under Stephen Greenhouse at Shady Grove Fertility.
We used the middle "package" where it included up to 2 egg retrevals and several frozen transfers. Medications were not included. We spent about $25,000 total. Insurance didn't cover anything but the initial tests.
10
Doctor
Stephen Greenhouse
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Shady Grove Fertility
Fair Oaks
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2017, Unsuccessful
3
0
Age 41
Diminished Ovarian Reserve
Recurrent Pregnancy Loss
European
Income $100K - $199K
2nd of 5 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
I felt like he [Dr. Stephen Greenhouse] didnt listen to my treatment ideas such as priming with estrogen instead of birth control which supressed me so much for months. He didn't individualize the treatment for someone with DOR. It was a cookie cutter protocol....High dose 450 gonal/fsh with 150 menopur. Trigger with 10k hcg....If you dont have DOR then shady grove and the docs here can do a good job...[nursing staff] would email me and call for instructions... [Cost of Treatment] More than 15k for ivf with icsi
If you dont have DOR then shady grove and the docs here can do a good job...I felt like he [Dr. Stephen Greenhouse] didnt listen to my treatment ideas such as priming with estrogen instead of birth control which supressed me so much. He didn't individualize the treatment for someone with DOR. Shady grove uses cookie cutter protocols... [nursing staff] would email me and call for instructions... [Cost of Treatment] More than 15k for ivf with icsi
How was your experience with Stephen Greenhouse at Shady Grove Fertility?
I felt like he didnt listen to my treatment ideas such as priming with estrogen instead of birth control which supressed me so much for months. He didn't individualize the treatment for someone with DOR. It was a cookie cutter protocol.
What's one piece of advice would you give a prospective patient of Stephen Greenhouse at Shady Grove Fertility?
If you dont have DOR then shady grove and the docs here can do a good job
During treatment, were you treated like a number or a human with Stephen Greenhouse at Shady Grove Fertility?
I felt like he didnt listen to my treatment ideas such as priming with estrogen instead of birth control which supressed me so much. He didn't individualize the treatment for someone with DOR.
Describe the protocols Stephen Greenhouse used in your cycles at Shady Grove Fertility and their degree of success.
High dose 450 gonal/fsh with 150 menopur. Trigger with 10k hcg.
Describe your experience with the nursing staff at Shady Grove Fertility.
She would email me and call for instructions
Describe your experience with Shady Grove Fertility.
I felt like he didnt listen to my treatment ideas such as priming with estrogen instead of birth control which supressed me so much. He didn't individualize the treatment for someone with DOR. Shady grove uses cookie cutter protocols
Describe the costs associated with your care under Stephen Greenhouse at Shady Grove Fertility.
More than 15k for ivf with icsi
Describe Stephen Greenhouse's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
2 embryos
3
Doctor
Stephen Greenhouse
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
0
Clinic
Shady Grove Fertility
Fair Oaks
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources