Dr. Williams is very nice. He is quirky and funny...He never seemed to really remember who I was. He used the same basic protocol that he uses with everyone. Meetings with him, for which I paid out of pocket, were brief. He would ramble through a canned speech about whatever it is we'd be doing and then quickly usher me out the door to speak to his nurse. I frequently forgot to ask him many of the questions I had because he just rushed me so much.
The biggest thing they [Ohio Reproductive Medicine] have going for them is name recognition. At the time I started going there, they were really the only clinic anyone knew about in town. I went because my friend went there and my OB/GYN referred me. Their weaknesses?: wait times, protocols, doctors, their lab is OLD and OUTDATED and INEFFECTIVE, their billing department is atrocious, they push everyone into IVF, and their nurses are--with few exception--awful to deal with.
How was your experience with Steven Williams (retired) at Ohio Reproductive Medicine?
I used to love Dr. Williams. But in the end, even though I have had two children with no fertility enhancing medication (and they are only 2 and 3 years old) he could not get me pregnant. He rushed through all of his explanations, never seemed to know who I was, and frequently I didn't even see him. During my one and only IVF cycle with him, he let me go SEVERAL days without monitoring between my last ultrasound and my egg retrieval. A fact my next RE would be astounded by. I was also told the morning of my egg retrieval that a different doctor at the clinic, one who had not even taken on any of her own patients yet, would be doing my retrieval. The only reason she didn't do it is because I complained about it. The retrieval itself went fine (I think). He recovered 10 eggs which was lower than he had told me would likely be the result at the beginning (he predicted at least 15). The fertilization, which we did with ICSI, was disastrous. ICSI usually has a 80% fertilization rate, only 4 out of my 10 eggs even fertilized. This was so hard to stomach--I had just been pregnant, naturally! (Our issue is male factor--my husband had a vasectomy and subsequent reversal. The reversal lasted long enough to naturally conceive our son but then scarred over again). Anyhow, the embryologist had no answer for why we had such a miserable fertilization rate. Just speaking to her, she seemed highly unintelligent. She couldn't answer any of my questions. She just said "well maybe it will be fine." It wasn't. Two of the embryos never really developed, and we transferred the other two on day 3. Negative. Obviously disappointed, we wanted to try again. I scheduled an appointment with Dr Williams right away. He too had no idea what went wrong. He told me he went to the lab to ask but they didn't take any notes on me... Then he recommended basically the exact same protocol again but with higher doses of drugs this time. We did not ultimately complete a second IVF cycle there and went elsewhere. It is worth noting that I had also done 8 medicated and unmedicated IUIs in the previous year with perfect donor sperm and did not get pregnant that way either.
What's one piece of advice would you give a prospective patient of Steven Williams (retired) at Ohio Reproductive Medicine?
Don't go to this doctor or this clinic.
During treatment, were you treated like a number or a human with Steven Williams (retired) at Ohio Reproductive Medicine?
Dr. Williams is very nice. He is quirky and funny. I liked him a great deal for years, and recommended him to everyone. But as time wore on, I started feeling more like a number to him. More specifically--a paycheck. He never seemed to really remember who I was. He used the same basic protocol that he uses with everyone. Meetings with him, for which I paid out of pocket, were brief. He would ramble through a canned speech about whatever it is we'd be doing and then quickly usher me out the door to speak to his nurse. I frequently forgot to ask him many of the questions I had because he just rushed me so much.
Describe the protocols Steven Williams (retired) used in your cycles at Ohio Reproductive Medicine and their degree of success.
I wasn't given a rationale for why he used these particular protocols. He put me on long lupron and gonal-f, just like he does with everyone else.
Describe your experience with your nurse at Ohio Reproductive Medicine. (Assigned nurse: Nancy)
Dr. Williams' nurse Nancy is rude and condescending. When she called to tell me that my first IVF failed, that my pregnancy test was negative, I expressed disappointment. She said "Well, we aren't miracle workers." And I must admit I agree with her. They are not. However, I wasn't looking for a miracle. I'm a person who has two children already conceived naturally. Another one conceived should not have to be a miracle. If you are someone who even has the slightest issue, I guess Nancy and the team at ORM would consider your potential pregnancy a true miracle not to be expected.
Describe your experience with Ohio Reproductive Medicine.
The strengths? None. The biggest thing they have going for them is name recognition. At the time I started going there, they were really the only clinic anyone knew about in town. I went because my friend went there and my OB/GYN referred me. Their weaknesses?: wait times, protocols, doctors, their lab is OLD and OUTDATED and INEFFECTIVE, their billing department is atrocious, they push everyone into IVF, and their nurses are--with few exception--awful to deal with.
Describe your experience with your monitoring appointments at Ohio Reproductive Medicine.
Ultrasound monitoring here is the worst. 9 million people all waiting and it takes hours.
Describe the costs associated with your care under Steven Williams (retired) at Ohio Reproductive Medicine.
What specific things went wrong at Ohio Reproductive Medicine?
- Failed to send your chart to another clinic
- Provided conflicting information
Describe the specific things that went wrong at Ohio Reproductive Medicine.
One of the biggest issues I had was with the billing department here. It is awfully complicated, but I had to compile a timeline for litigation purposes so I will just copy and paste it here:
On October 13th, 2015 I returned a call from Fallon Johns at Dr. Williams office to pay for the upcoming IVF procedure. Fallon informed me that she spoke to my insurance company and that they covered the procedure at 80%. This meant that our ICSI w/natural sperm procedure would cost (Approximately) 1,300 dollars. I expressed surprise with this because our insurance had not covered any of the IUI procedures that we had done over the last year. She told me that they do NOT cover inseminations, but they DO cover IVF/ICSI procedures. I was still in disbelief so I made her confirm that it was my social security number, and my insurance company etc. She confirmed. I asked her to please send me confirmation via mail. She did. She also told me that our plan covered unlimited procedures. Obviously thrilled, I paid my deposit and we proceeded onward.
On December 8th I underwent an egg retrieval. On December 11th I underwent an egg transfer. These procedures were ultimately unsuccessful.
UNBEKNOWNST TO ME: my insurance company had contacted Dr. WIlliams' office and denied my claim from December. On December 23, records show, Dr. Williams' office contacted the insurance company and was told that it was covered, and that they should resubmit the claim. They presumably did. I was not informed that there was any issue.
On approximately December 29th I met with Dr Williams and his nurse about doing another round of ICSI with natural sperm. The plan was to begin with my next period that would presumably be in January.
On approximately January 13 or 14th my husband filled out the insurance coverage form provided by Doctor Williams' office by calling our insurance provider, reading them the codes provided by ORM on my form and having them say whether they were covered or not. The person on the form at our insurance provider told my husband that every code was covered, that medications were not covered, and there was no limit to the number of procedures we could do in the future.
On either the 13th or 14th I brought back the completed form and our signed embryo cryopreservation form to ORM.
On January 18th, Dr Williams' office called my insurance company again and was told, again, that the procedure was covered.
On January 19th I received a call from Kerry at the ORM billing office who told me that my procedure was covered at 80%, and that (with our deductible) I owe 3900 dollars for the entire procedure, not including medications.
On January 20th, we paid the deposit of 3900 dollars to ORM.
Between January 20th and 30th, I had several conversations with my nurses at ORM about how to proceed through this cycle, none of which mentioned any past or current problems with my insurance.
On January 30th, I started taking hormonal birth control for this round of IVF and already had my IVF schedule delivered to me via my patient portal.
On the morning of February 1st, I was called by ORM nurse Nancy and told that she was going to either mail my patient folder to me or I could come and pick it up. I returned the call and said that she should mail it.
At approximately 3:45 PM on February 1st, I received a call from Kerry at the ORM office asking if I had received my letter of denial regarding insurance claims. I said no I had not. She informed me that despite overwhelming evidence to the contrary provided from my insurance company, that not only was my procedure from December not covered, but the current cycle in which I was engaged was not covered. She informed me that unless I paid ORM approximately 15,000 dollars, I would not be able to continue my current cycle.
Later, I would learn that Fallon Johns, the employee who initially OK'ed my procedures, was fired by ORM. No one would give me any more information.
I was also informed that despite the fact that ORM only billed me for 1300 dollars, which I paid, and then they in consideration of that fact not only completed the IVF procedure--but allowed me to start a second one at the SAME price, that they would not honor our original contract re: the price for my first IVF cycle. I ultimately canceled the second cycle and went elsewhere. They are still billing me for the first IVF cycle which I refuse to pay as I detrimentally relied upon their assertion that I only owed 1300 dollars, an assertion they made for many, many, months despite what would later become clear were major red flags from my insurance provider regarding my coverage.