Sue Ellen Carpenter

ACRM

Available Lines of Communication

Doctor, Nurse available by email
Doctor email
Nurse email
Nurse available by direct line
Direct line to nurse
Not available by cell phone
Not available by personal cell phone
Medical SchoolColumbia
ResidencyJohns Hopkins
FellowshipJohns Hopkins
Atlanta Perimeter
5909 Peachtree Dunwoody Rd
Atlanta, GA 30328
770.928.2276
Johns Creek
6470 E. John's Crossing
Johns Creek, GA 30097
770.928.2276
On a scale from 0-10, how likely are you to recommend Sue Ellen Carpenter to a friend?
Strongly recommend: 54%Neutral: 6%Don't recommend: 41%6.9
15 assessments
  • 54% Strongly recommend (9-10)
  • 6% Neutral (7-8)
  • 41% Don't recommend (0-6)
Humanity
Treated like a number
Treated like a human
8.2
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
Poor communication
Excellent communication
8.5
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
Rarely saw at appts.
Always saw at appts.
6
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

Responsiveness
Poor response time
Excellent response time
Poor
Responsiveness

Scale is "poor, ok, good, excellent," and measures how responsive a care team was when patients needed to see or speak to them.

On a scale from 0-10, how likely are you to recommend ACRM to a friend?
Strongly recommend: 67%Neutral: 18%Don't recommend: 15%8.4
114 assessments
  • 67% Strongly recommend (9-10)
  • 18% Neutral (7-8)
  • 15% Don't recommend (0-6)
15 assessments
0
0
Age
34
Treated
2019
Success with this Doc
No
Treatment
IUI
Diagnosis
Endometriosis
0
0
I waited for an hour and a half in the waiting room, when I did my consultation and [Dr. Carpenter] kept checking her text messages and breaking off while talking to me to do so. At first I liked how she mapped out the course of treatment, but then I found out she told me a lot of wrong information (which medication, antibiotics, which labs they would run and which they wouldn’t because my obgyn had already run, etc)...
I was REALLY disappointed with my care at ACRM. They don’t seem to have their act together. This is such a stressful issue, the very least I would expect is for them to have some organization and compassion. And I shouldn’t have to email 3 times to get a response from a nurse. If the policy is to respond to email in 24 hours, actually stick to it, and if you don’t apologize for taking so long to respond. Also...there should be someone somewhere who answers a phone. If a patient is freaking out about finding out what location they were supposed to be at because they don’t call or send reminder/verification messages for appointments, the patient should at least be able to reach a receptionist
Age
34
Treated
2019
Success with this Doc
No
Race
European, Middle Eastern
Income
$100K - $199K
Occupation
Operations
Order & Number of Docs Seen
1 Doc Seen
Treatment
IUI
Diagnosis
Endometriosis
0
0
How was your experience with Sue Ellen Carpenter at ACRM?
At first I liked how she mapped out the course of treatment, but then I found out she told me a lot of wrong information (which medication, antibiotics, which labs they would run and which they wouldn’t because my obgyn had already run, etc).
What's one piece of advice would you give a prospective patient of Sue Ellen Carpenter at ACRM?
If she isn’t paying attention to you, tell her that you are paying for the consultation, you expect her to be present. Also, ask her what you should do if anything changes from what she is telling you along the way (should you tell your nurse, etc)
During treatment, were you treated like a number or a human with Sue Ellen Carpenter at ACRM?
I waited for an hour and a half in the waiting room, when I did my consultation and kept checking her text messages and breaking off while talking to me to do so. She gave me information which later ended up being incorrect, her office canceled my HSG appointment and couldn’t reschedule it so they outsourced me to another place (not one of their locations), they scheduled my initial appointment and didn’t tell me which location (indicated it was with my original location but it was not).
Describe the protocols Sue Ellen Carpenter used in your cycles at ACRM and their degree of success.
Initially she told me they would do a base ultrasound on day 3, along with a panel of hormones, etc. She told me she wouldn’t redo tests my doc had already done (she did though because apparently she doesn’t put anything she says in the system). She then told me they would set up the HSG and the MidCycle ultra sound and blood work at the same time and I should take the antibiotic a day before the HSG and continue until I was done with the course (5 days) this changed because she never noted it in my file and forgot what she told me. I would go on letrozole on my 3rd day of my cycle, come in for an iui (maybe do a trigger shot depending on my follicial size st my mid cycle).
Describe your experience with your nurse at ACRM. (Assigned nurse: Sherri was my nurse and abelina was my patient care coordinator)
I was pretty disappointed with their scheduling. My care coordinator was nice, but the office had some serious issues with scheduling. My HSG (which I scheduled at the beginning of my cycle) got cancelled and they couldn’t reschedule - I had to go to Northside Hospital radiology to get it done instead, which was really disappointing
Describe your experience with ACRM.
I was REALLY disappointed with my care at ACRM. They don’t seem to have their act together. This is such a stressful issue, the very least I would expect is for them to have some organization and compassion. And I shouldn’t have to email 3 times to get a response from a nurse. If the policy is to respond to email in 24 hours, actually stick to it, and if you don’t apologize for taking so long to respond. Also...there should be someone somewhere who answers a phone. If a patient is freaking out about finding out what location they were supposed to be at because they don’t call or send reminder/verification messages for appointments, the patient should at least be able to reach a receptionist
Describe the costs associated with your care under Sue Ellen Carpenter at ACRM.
It’s definitely not cheap. It was about 1500 for intial blood work and ultrasound, 1500 for the HSG, 500 for midpoint ultrasound, 499 for iui, etc
Describe Sue Ellen Carpenter's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at ACRM.
No idea
What specific things went wrong at ACRM?
  • Lost paperwork
  • Lost appointments
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Failed to convey critical information
  • Canceled a cycle due to clinic error
0
Doctor
Sue Ellen Carpenter
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
0
Clinic
ACRM
Johns Creek
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

6
6
Age
30 - 31
Treated
2018 - 2019
Success with this Doc
No
Treatment
3 IUI
Diagnosis
Anovulation, PCOS, Unexplained
6
6
She [Dr. Carpenter] is very knowledgeable and kind but I wish there were greater attention to my case. I saw her *maybe* once a month during monitoring appointments so I did not feel like she was really involved or even really appraised of how the treatments were going. ... I started with timed intercourse and clomid bc I have PCOS. After getting no results, I was diagnosed with unexplained infertility and it was recommended that I try IUI.
Sometimes the front staff [ACRM] can be a bit cold, but the nursing team and finance people are great. ... The staff can be difficult to contact over the phone (don't miss the afternoon call backs if you have questions!) ... Also, be prepared to wait a while at appointments. I once waited an hour and 20 mins for a simple blood draw. I would recommend getting the first appointment of the day if possible and getting there extra early. This seemed to help me get through in a timely manner.
Age
30 - 31
Treated
2018 - 2019
Success with this Doc
No
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI
Diagnosis
Anovulation, PCOS, Unexplained
6
6
How was your experience with Sue Ellen Carpenter at ACRM?
She is very knowledgeable and kind but I wish there were greater attention to my case. I saw her *maybe* once a month during monitoring appointments so I did not feel like she was really involved or even really appraised of how the treatments were going.
What's one piece of advice would you give a prospective patient of Sue Ellen Carpenter at ACRM?
Be prepared to really advocate for yourself.
During treatment, were you treated like a number or a human with Sue Ellen Carpenter at ACRM?
She was always very calm and reassuring during my visits. I do wish there was greater attention on my case and concerns.
Describe the protocols Sue Ellen Carpenter used in your cycles at ACRM and their degree of success.
I started with timed intercourse and clomid bc I have PCOS. After getting no results, I was diagnosed with unexplained infertility and it was recommended that I try IUI. I began to have reactions to clomid, so asked to try another medication, femara, but it did not work well for regulating my cycle. At one point it made me ovulate very early and honestly wished they had recommended that we cancel that IUI bc it was not optimal timing or follicle quality. The treatments are pricey and we felt like that one was a waste.
Describe your experience with your nurse at ACRM. (Assigned nurse: Sherri)
The staff can be difficult to contact over the phone (don't miss the afternoon call backs if you have questions!) However, they were very responsive to emails and I learned to have them address my concerns via email.
Describe your experience with ACRM.
Sometimes the front staff can be a bit cold, but the nursing team and finance people are great. Also, be prepared to wait a while at appointments. I once waited an hour and 20 mins for a simple blood draw. I would recommend getting the first appointment of the day if possible and getting there extra early. This seemed to help me get through in a timely manner.
What specific things went wrong at ACRM?
  • Failed to call with results
6
Doctor
Sue Ellen Carpenter
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
6
Clinic
ACRM
Johns Creek
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

5
4
Age
37 - 38
Treated
2018 - 2019
Success with this Doc
?
Treatment
4 IUI
Diagnosis
Male Factor, PCOS
5
4
I like that she [Dr. Carpenter] seems agressive in trying things and changing things up but her bed side manner is terrible, she is very brusque and said things like, all the numbers say you should be pregnant but your not... Her strategy was to use hormones to get me to ovulate (which I did on both Clomid and Letrozole) and then do an iui. The first two iuis were with clomid and no trigger (bec I didn't need) neither resulted in pregnany. Then we did two with Letrozole and a steroid, one with a trigger and one was too late for a trigger. The first, number wise looked great but didn't work, I'm waiting on my last one now.
It [ACRM] is beautiful and flexible but they are very unorganized. They have messed up a few times when ordering blood draws and when billing, etc. They are nice but you have to advocate for everything.... Some were really sweet and some where down right rude and one almost messed up a cycle by not calling in my perscription in time. One who is no longer there was amazing but the one who helped me during my last iui was unwittingly unsensitive when she wrote to me in an email that she would see me on x date to confirm pregnancy
Age
37 - 38
Treated
2018 - 2019
Success with this Doc
?
Race
Ashkenazi Jewish
Income
$100K - $199K
Occupation
Operations
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
4 IUI
Diagnosis
Male Factor, PCOS
5
4
How was your experience with Sue Ellen Carpenter at ACRM?
I like that she seems agressive in trying things and changing things up but her bed side manner is terrible, she is very brusque and said things like, all the numbers say you should be pregnant but your not, like she has no clue that the numbers arent the whole story. I also thought I was getting all the explanation and options but when talking to others Im starting to think she didnt.
What's one piece of advice would you give a prospective patient of Sue Ellen Carpenter at ACRM?
Advocate and do a ton of research because she'll help you get it done but may not bring it up
Describe the protocols Sue Ellen Carpenter used in your cycles at ACRM and their degree of success.
Her strategy was to use hormones to get me to ovulate (which I did on both Clomid and Letrozole) and then do an iui. The first two iuis were with clomid and no trigger (bec I didn't need) neither resulted in pregnany. Then we did two with Letrozole and a steroid, one with a trigger and one was too late for a trigger. The first, number wise looked great but didn't work, I'm waiting on my last one now. We do have male factor and the numbers werent great and I kept asking if iui made sense bec one of the doctors doing the iui didnt seem to think so and Dr. Carpenter seemed to not feel one way or another about it which was very confusing. Hoping #4 made it happen.
Describe your experience with the nursing staff.
Some were really sweet and some where down right rude and one almost messed up a cycle by not calling in my perscription in time. One who is no longer there was amazing but the one who helped me during my last iui was unwittingly unsensitive when she wrote to me in an email that she would see me on x date to confirm pregnancy, which really messed with me emotionally.
Describe your experience with ACRM.
It is beautiful and flexible but they are very unorganized. They have messed up a few times when ordering blood draws and when billing, etc. They are nice but you have to advocate for everything. They also didn't do the best explaining what was going on or why I was being charged the way I was being charged.
What specific things went wrong at ACRM?
  • Failed to call in prescriptions to pharmacy
  • Failed to order appropriate test
  • Provided conflicting information
5
Doctor
Sue Ellen Carpenter
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
4
Clinic
ACRM
Atlanta Perimeter
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Ask this reviewer a question about their experience with Sue Ellen Carpenter at ACRM.

10
10
Age
34
Treated
2018
Success with this Doc
?
Treatment
IUI
Diagnosis
Endometriosis, Unexplained
10
10
While she [Dr. Sue Ellen Carpenter] is compassionate, she does not sugarcoat facts...which to me, is the best combination. She is straight forward with your chances of success but will do everything to help you have that success.... She was hopeful that we would have success - and we did get pregnant. When I saw her in the middle of my miscarriage, she took extra time with me to make sure I knew it wasn’t my fault and that I was doing everything right. She was so incredibly compassionate on the worst day of my life - so glad she is my doctor.
It’s [ACRM- Atl Perimeter] very busy - but it’s easy to get an appointment when you need it. They’ve got it down to a science! There are also several campuses so if you’re unable to get into one office, you can likely get in to another - even at a moment’s notice.... he nurses always returned my calls or emails within a few hours. My primary nurse talked to me twice on the day of my miscarriage and called back the day after to check on me.
Age
34
Treated
2018
Success with this Doc
?
Race
European
Income
$100K - $199K
Occupation
Teacher
Order & Number of Docs Seen
1 Doc Seen
Treatment
IUI
Diagnosis
Endometriosis, Unexplained
10
10
How was your experience with Sue Ellen Carpenter at ACRM?
She was hopeful that we would have success - and we did get pregnant. When I saw her in the middle of my miscarriage, she took extra time with me to make sure I knew it wasn’t my fault and that I was doing everything right. She was so incredibly compassionate on the worst day of my life - so glad she is my doctor.
What's one piece of advice would you give a prospective patient of Sue Ellen Carpenter at ACRM?
While she is compassionate, she does not sugarcoat facts...which to me, is the best combination. She is straight forward with your chances of success but will do everything to help you have that success.
During treatment, were you treated like a number or a human with Sue Ellen Carpenter at ACRM?
Dr. Carpenter is phenomenal at balancing the hard facts of infertility with the compassion needed to deliver those facts. She doesn’t sugarcoat things but is very compassionate in how she relates to her patients.
Describe the protocols Sue Ellen Carpenter used in your cycles at ACRM and their degree of success.
We had one successful pregnancy after a round of femara and are now awaiting our first IUI due to endometriosis. We are hopeful the femara with IUI will be successful.
Describe your experience with your nurse at ACRM. (Assigned nurse: Bernice)
The nurses always returned my calls or emails within a few hours. My primary nurse talked to me twice on the day of my miscarriage and called back the day after to check on me.
Describe your experience with ACRM.
It’s very busy - but it’s easy to get an appointment when you need it. They’ve got it down to a science! There are also several campuses so if you’re unable to get into one office, you can likely get in to another - even at a moment’s notice.
Describe the costs associated with your care under Sue Ellen Carpenter at ACRM.
So far, we have only been though one treatment with femara in which case the specialist copay is all that has been required so far. She did, however, give us a cost estimate for our IUI process.
Describe Sue Ellen Carpenter's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at ACRM.
N/A
10
Doctor
Sue Ellen Carpenter
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
ACRM
Atlanta Perimeter
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
42 - 43
Treated
2017 - 2018
Success with this Doc
No
Treatment
3 IUI
Diagnosis
Diminished Ovarian Reserve, Uterine Fibroids, Unexplained
10
10
I am now preparing for egg donor IVF. Before this happens, she [Dr. Sue Ellen Carpenter] recommended I have the fibroids removed...was open and honest. She cares about her patients including their physical and mental well-being...always offers both sides of the procedure(s), good and bad. You never feel rushed when talking to her. She refrains from offering personal advice. She always provides research based answers.
$60/visit. IUI approx. $3,000 each. Meds. $25 [costs at ACRM]...The clinic is great at scheduling people. The waiting room is never over crowded nor do you have to wait long. The care coordinators are responsive and caring. It would be great if the frozen sperm and IUI procedure were at the Johns Creek location vs going to the other office. I would have also prefer Dr. Carpenter to perform the IUI procedure instead of a doctor I never met.
Age
42 - 43
Treated
2017 - 2018
Success with this Doc
No
Race
Black or African-American
Income
$50K - $99K
Occupation
Accountant
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI
Diagnosis
Diminished Ovarian Reserve, Uterine Fibroids, Unexplained
10
10
How was your experience with Sue Ellen Carpenter at ACRM?
Dr. Carpenter always offers both sides of the procedure(s), good and bad. You never feel rushed when talking to her. She refrains from offering personal advice. She always provides research based answers.
What's one piece of advice would you give a prospective patient of Sue Ellen Carpenter at ACRM?
Look forward to being cared for by a Dr. who puts you first.
During treatment, were you treated like a number or a human with Sue Ellen Carpenter at ACRM?
Dr. Carpenter was open and honest. She cares about her patients including their physical and mental well-being.
Describe the protocols Sue Ellen Carpenter used in your cycles at ACRM and their degree of success.
I had 3 IUI’s. I wanted to try to have a child using my own eggs. My ovarian reserve was slightly below normal, but all other tests were fine. She used Letrozole to increase the number of eggs produced, but each time I never had more than 2 well developed eggs released. I also used progesterone inserted vaginally. The end result was 2 negative results and 1 chemical miscarriage. I am now preparing for egg donor IVF. Before this happens, she recommended I have the fibroids removed. The surgery is tomorrow, 3/1/18.
Describe your experience with your nurse at ACRM. (Assigned nurse: Timeka Carter)
Timeka is a good care coordinator. She always called back ina timely manner and was extremely fast when replying to emails. I did not have much interaction with my nurse. I did not have much interaction with
Describe your experience with ACRM.
The clinic is great at scheduling people. The waiting room is never over crowded nor do you have to wait long. The care coordinators are responsive and caring. It would be great if the frozen sperm and IUI procedure were at the Johns Creek location vs going to the other office. I would have also prefer Dr. Carpenter to perform the IUI procedure instead of a doctor I never met.
Describe the costs associated with your care under Sue Ellen Carpenter at ACRM.
$60/visit. IUI approx. $3,000 each. Meds. $25
Describe Sue Ellen Carpenter's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at ACRM.
It is my understanding the center will only emplaned one egg when using a donor. I feel we should have the option to use more than one.
10
Doctor
Sue Ellen Carpenter
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
ACRM
Johns Creek
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
+ Read more- Read less
Verified

This patient has provided documentation of treatment at this clinic.

9
10
Age
30 - 32
Treated
2016 - 2018
Success with this Doc
?
Treatment
6 IUI, 1 IVF, Embryo Freezing
Diagnosis
PCOS, Unexplained
9
10
Dr. Carpenter treats her patients 100% like humans. She ALWAYS makes sure her patients leave her office understanding their care plan and feeling comfortable with their plan. She's accessible and easy to talk to. And, she really genuinely cares about you as a person... Our retrieval was antagonist protocol with birth control. 225 IU of Gonal + 1 vial of Menopur for 6 days. Then, on day 7 we added 0.25 of Cetrotide for 4 days. We did a Pregnyl trigger injection. We opted for ICSI and did genetic testing. We froze our embryos to test/let my body recover from stimulation. This protocol resulted in 15 eggs retrieved and 5 day 5 embryos frozen.
ACRM is a very good clinic. Their strategy is coordinated care--so, you may not see your primary physician every time. But, information is shared and the physicians are great about working together. It's seamless. The rest of the staff is very friendly and helpful. You can pay bills online. And, their offices are very well appointed and comfortable. Also, they have several locations across metro Atlanta.
Age
30 - 32
Treated
2016 - 2018
Success with this Doc
?
Race
European
Income
$100K - $199K
Occupation
Marketer or PR
Order & Number of Docs Seen
1 Doc Seen
Treatment
6 IUI, 1 IVF, Embryo Freezing
Diagnosis
PCOS, Unexplained
9
10
How was your experience with Sue Ellen Carpenter at ACRM?
My experience is ongoing, but it's been a great one. We've had setbacks and we haven't had the results we want yet, but I'm confident in our plan and I always feel like I'm a participant in the plan vs. just a patient.
What's one piece of advice would you give a prospective patient of Sue Ellen Carpenter at ACRM?
She's very, very smart. Ask as many questions as you'd like and she'll always be ready with an answer. She cares about you and your journey--never hesitate to reach out if you're feeling overwhelmed.
During treatment, were you treated like a number or a human with Sue Ellen Carpenter at ACRM?
Dr. Carpenter treats her patients 100% like humans. She ALWAYS makes sure her patients leave her office understanding their care plan and feeling comfortable with their plan. She's accessible and easy to talk to. And, she really genuinely cares about you as a person.
Describe the protocols Sue Ellen Carpenter used in your cycles at ACRM and their degree of success.
Our retrieval was antagonist protocol with birth control. 225 IU of Gonal + 1 vial of Menopur for 6 days. Then, on day 7 we added 0.25 of Cetrotide for 4 days. We did a Pregnyl trigger injection. We opted for ICSI and did genetic testing. We froze our embryos to test/let my body recover from stimulation. This protocol resulted in 15 eggs retrieved and 5 day 5 embryos frozen. Unfortunately, our first IVF round was unsuccessful. We did a uteran septum resection after our failed attempt and are now waiting to transfer our second embryo.
Describe your experience with your nurse at ACRM. (Assigned nurse: Sherri Bisciotti)
My care team at ACRM consistent for Sherri (primary nurse) and Timeka Carter (care coordinator). Sherri has been the most incredible support throughout this journey. She is easily accessible and answers my questions (or finds Dr. Carpenter) every single time. Timeka is also amazing. She knows my appointment preferences and always reaches out in a timely manner to help schedule my appointments.
Describe your experience with ACRM.
ACRM is a very good clinic. Their strategy is coordinated care--so, you may not see your primary physician every time. But, information is shared and the physicians are great about working together. It's seamless. The rest of the staff is very friendly and helpful. You can pay bills online. And, their offices are very well appointed and comfortable. Also, they have several locations across metro Atlanta.
Describe the costs associated with your care under Sue Ellen Carpenter at ACRM.
My retrieval was about $14K. Each transfer is about $4K. My insurance (BCBS) is not covered for blood work, so each time I needed in-house labs, the cost was several hundred dollars. Through my insurance, only 'diagnosis' codes are accepted. So, monitoring and consultations are copay only. But, anything beyond that is out of pocket.
Describe Sue Ellen Carpenter's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at ACRM.
ACRM and Dr. Carpenter encourage single emrbyo transfer.
9
Doctor
Sue Ellen Carpenter
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
ACRM
Atlanta Perimeter
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Ask a Question

Ask this reviewer a question about their experience with Sue Ellen Carpenter at ACRM.

1
2
Age
31
Treated
2017
Success with this Doc
No
Treatment
IVF
Diagnosis
Male Factor
1
2
When we first met with the doctor [Dr. Sue Ellen Carpenter] she seemed very sweet, but she was quick to tell us we needed to do IVF and wanted to get the process started asap. Being this was our first clinic I wish we would have received a better consultation rather than a stack of papers...Dr. Carpenter drew her chart with how the males body works and how the females body works. She did this to explain how everything works (lots of medical words) every time we met. I felt that was her go to. She was very sweet but didn't feel the compassion for such an emotional procedure.
Strengths [at ACRM]-Multiple locations, Staff was good, stayed on top of everything as much as they could. Weakness-Doctor experience, Finance department...She [nurse] had everything in order but with the short time we were with ACRM there was more attitude then we needed during this rough time...We had to ask them for results every time. There strategy was if it isn't of a concern we aren't going to call you. With this being our first go around we wanted to know every detail.
Age
31
Treated
2017
Success with this Doc
No
Race
South Asian
Income
$100K - $199K
Occupation
Teacher
Order & Number of Docs Seen
1st of 2 Docs
Treatment
IVF
Diagnosis
Male Factor
1
2
How was your experience with Sue Ellen Carpenter at ACRM?
We felt like a number and a count in how many IVF cycles they would complete. Dr. Carpenter drew her chart with how the males body works and how the females body works. She did this to explain how everything works (lots of medical words) every time we met. I felt that was her go to. She was very sweet but didn't feel the compassion for such an emotional procedure. What pressed my button was when I saw her after my HSG at the perimeter location. The PA completed it and then when I walked out to pay I was surprised to see her there as I was told she wasn't available to complete my procedure. I was fine with it because I know their schedules are busy but when I said Hi, excited to see her....it was a wave without anything out of her mouth and like she was forced to say hello. As a doctor you would think she would care to say hi to her patients with a little bit more enthusiasm and care.
What's one piece of advice would you give a prospective patient of Sue Ellen Carpenter at ACRM?
I would ask her to give you options and ask her to explain in detail the steps and how you can communicate with her through the process.
During treatment, were you treated like a number or a human with Sue Ellen Carpenter at ACRM?
When we first met with the doctor she seemed very sweet, but she was quick to tell us we needed to do IVF and wanted to get the process started asap. Being this was our first clinic I wish we would have received a better consultation rather than a stack of papers.
Describe the protocols Sue Ellen Carpenter used in your cycles at ACRM and their degree of success.
Unfortunately we didn't even get this far. After the HSG we were done with ACRM and decided to find another doctor and practice.
Describe your experience with your nurse at ACRM. (Assigned nurse: Sherry)
She had everything in order but with the short time we were with ACRM there was more attitude then we needed during this rough time.
Describe your experience with ACRM.
We found a few of both these during our short time with the clinic. Strengths-Multiple locations, Staff was good, stayed on top of everything as much as they could. Weakness-Doctor experience, Finance department
Describe the costs associated with your care under Sue Ellen Carpenter at ACRM.
We didn't get that far.
Describe Sue Ellen Carpenter's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at ACRM.
Unfortunately not.
What specific things went wrong at ACRM?
  • Provided conflicting information
  • Failed to convey critical information
1
Doctor
Sue Ellen Carpenter
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
2
Clinic
ACRM
Atlanta Perimeter
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Ask this reviewer a question about their experience with Sue Ellen Carpenter at ACRM.

Verified

This patient has provided documentation of treatment at this clinic.

4
2
Age
28 - 29
Treated
2015 - 2016
Success with this Doc
No
Treatment
3 IUI, 2 IVF, 2 Egg Freezing
Diagnosis
Anovulation, PCOS
4
2
I very much like Dr. Carpenter. She was the first infertility specialist that I ever saw, so I was in a pretty emotionally fragile place going into our first meeting. I felt that she took a lot of time to explain everything that was happening and what our next steps were. I never felt rushed. She seems to genuinely care about her patients. On the visits that I was actually able to see her, she took time to answer every single one of my often very long list of questions.
In an attempt to look super organized, each patient has both a designated nurse and a separate designated patient care coordinator. I was sometimes on the phone with one and rather than just booking the appointment, I had to be transferred to someone else. It seemed a lot of steps were involved to do anything. I also felt that the staff didn't have much compassion. They were very hard to reach. I don't think that I EVER was able to get though to my nurse via phone directly. I always had to leave a voicemail and then she would call back. Yes, it was within the designated "appropriate call back time," but I felt as if they almost had a policy of not answering the phone. The nursing staff who drew blood were cordial, but there were times when I was in the office multiple days in a given week. They never seemed to acknowledge that they knew who I was. We had no relationship and they didn't seem to want to develop one. I do understand that they have a lot of patients, but the lack of warmth left something to be desired. I also had a situation occur where I needed to meet with my doctor to discuss something prior to beginning a cycle. I was scheduled for an appointment and was told I would be meeting with my doctor. At the appointment, my nurse told me that was not the case. I was just having blood work to move forward with the cycle. I was very uncomfortable doing so without consulting my doctor and having some questions answered. Despite the fact that I had had a conversation with both her and with my patient care coordinator earlier in the day and had been told I could see Dr. Carpenter, I was now told that it was not scheduled that way and it was not possible. I was informed Dr. Carpenter was with another patient. I suggested that I would wait until whenever she could see me. I was visibly upset and was now crying, but no compassion was shown and I was told I could not meet with her that day. This left a very bad impression on me of the nurse. I do not blame Dr. Carpenter, as it seemed she was unaware that one of her patients was in a room crying and trying to meet with her.
Age
28 - 29
Treated
2015 - 2016
Success with this Doc
No
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1st of 2 Docs
Treatment
3 IUI, 2 IVF, 2 Egg Freezing
Diagnosis
Anovulation, PCOS
4
2
How was your experience with Sue Ellen Carpenter at ACRM?
I very much like Dr. Carpenter. She was the first infertility specialist that I ever saw, so I was in a pretty emotionally fragile place going into our first meeting. I felt that she took a lot of time to explain everything that was happening and what our next steps were. I never felt rushed. She seems to genuinely care about her patients. On the visits that I was actually able to see her, she took time to answer every single one of my often very long list of questions.
What's one piece of advice would you give a prospective patient of Sue Ellen Carpenter at ACRM?
I would suggest someone considering Dr. Carpenter keep in mind that although she is your doctor, you will be spending a somewhat small amount of time with her. Other doctors and staff will be the ones handling many of your procedures, so make sure you are comfortable with feeling like a number during the visits when you do not see Dr. Carpenter.
During treatment, were you treated like a number or a human with Sue Ellen Carpenter at ACRM?
I always felt that Dr. Carpenter had a great bedside manner. She took time to explain everything and answer questions. I also felt she genuinely cared about things working out for me. Unfortunately, during most of my appointments I was meeting with other doctors, nurse practitioners, or the nursing staff and I did not feel that many of them saw me as much more than a number. This was one of the reasons that I left ACRM.
Describe the protocols Sue Ellen Carpenter used in your cycles at ACRM and their degree of success.
I was not ovulating on my own. We did about 4 months of clomid, which did induce ovulation each time but did not result in pregnancy. We then switched to Femara for 2 months, and included 3 IUIs (2 in one cycle) during that time. Both of those months also led to ovulation, but not to pregnancy. We were then discussing IVF, but I switched clinics before beginning that process.
Describe your experience with your nurse at ACRM. (Assigned nurse: Mikesha)
This was one of my biggest disappointments with ACRM. In an attempt to look super organized, each patient has both a designated nurse and a separate designated patient care coordinator. I was sometimes on the phone with one and rather than just booking the appointment, I had to be transferred to someone else. It seemed a lot of steps were involved to do anything. I also felt that the staff didn't have much compassion. They were very hard to reach. I don't think that I EVER was able to get though to my nurse via phone directly. I always had to leave a voicemail and then she would call back. Yes, it was within the designated "appropriate call back time," but I felt as if they almost had a policy of not answering the phone. The nursing staff who drew blood were cordial, but there were times when I was in the office multiple days in a given week. They never seemed to acknowledge that they knew who I was. We had no relationship and they didn't seem to want to develop one. I do understand that they have a lot of patients, but the lack of warmth left something to be desired. I also had a situation occur where I needed to meet with my doctor to discuss something prior to beginning a cycle. I was scheduled for an appointment and was told I would be meeting with my doctor. At the appointment, my nurse told me that was not the case. I was just having blood work to move forward with the cycle. I was very uncomfortable doing so without consulting my doctor and having some questions answered. Despite the fact that I had had a conversation with both her and with my patient care coordinator earlier in the day and had been told I could see Dr. Carpenter, I was now told that it was not scheduled that way and it was not possible. I was informed Dr. Carpenter was with another patient. I suggested that I would wait until whenever she could see me. I was visibly upset and was now crying, but no compassion was shown and I was told I could not meet with her that day. This left a very bad impression on me of the nurse. I do not blame Dr. Carpenter, as it seemed she was unaware that one of her patients was in a room crying and trying to meet with her.
Describe your experience with ACRM.
This is a big clinic. It's a baby making factory, and as such you will become just one of the patients moving along the conveyer belt. If you are lucky enough to have a doctor as caring as Dr. Carpenter, I would still say that it's not worth it because you will be bounced around to so many other doctors and nurses and your time with "your" doctor will be limited. Many of my tests and procedures were performed by nurse practitioners, not even other doctors. I was displeased about this because I was paying the same regardless of who performed it. So I would have preferred any doctor, if not MY doctor.
Describe the costs associated with your care under Sue Ellen Carpenter at ACRM.
Nothing was covered by my insurance, so it all seemed very pricey. It was about 2 years ago at this point, so I do not remember exact numbers. The cost of IVF (which I never started at ACRM) was comparable to other locations in Atlanta, but much more expensive than I was able to find out of state.
Describe Sue Ellen Carpenter's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at ACRM.
N/A
What specific things went wrong at ACRM?
  • Lost appointments
  • Provided conflicting information
4
Doctor
Sue Ellen Carpenter
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
2
Clinic
ACRM
Atlanta Perimeter
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
+ Read more- Read less
Verified

This patient has provided documentation of treatment at this clinic.

0
0
Age
34
Treated
2014
Success with this Doc
No
Treatment
4 IUI, 1 IVF
Diagnosis
Recurrent Pregnancy Loss, Diminished Ovarian Reserve, Endometriosis
0
0
We attempted three IVF cycles [with Dr. Carpenter] and were cancelled each time prior to retrieval, against our wishes (the doctor/clinic didn't think there were enough eggs to even try; we just wanted a chance). Basically, we were told they had three protocols and we had tried them all so our "only option" was to move on to donor eggs (note: we switched clinics and were successful on our first cycle with them)... Also, I hated that we didn't get to see our doctor during our treatment cycle - we saw a different doctor at every appointment who didn't know us and didn't want to take the time to get to know us; we were just names on a chart. They made decisions about our care without knowing our situation or preferences...
My nurse [at ACRM - Atl Per] was actually pretty good, though like everyone else at the clinic never congratulated us when we conceived or expressed sorrow when we lost the pregnancies...There is not a culture of compassion for the patients...You will sometimes have to wait a really long time for your appointment... Strengths: Free parking. People who draw blood are very good. Able to get early morning (before work) appointments most of the time...
Age
34
Treated
2014
Success with this Doc
No
Race
European
Income
$100K - $199K
Occupation
Business Executive
Order & Number of Docs Seen
1st of 2 Docs
Treatment
4 IUI, 1 IVF
Diagnosis
Recurrent Pregnancy Loss, Diminished Ovarian Reserve, Endometriosis
0
0
How was your experience with Sue Ellen Carpenter at ACRM?
In my experience she was unwilling to think outside the box/vary from set protocols. She dismissed our preferences (e.g., continue with retrieval despite few eggs), in my opinion, to protect the clinic's success rates (little did she know that our first attempt with a different clinic would be successful). She had little-to-no interaction with us during our cycles. She never congratulated us when we conceived (twice in our ten months with the clinic) or expressed sorrow when either pregnancy failed (at least not until I pointed this fact out to her at which point she did tell us she was sorry but it seemed to be very hard for her to do).
What's one piece of advice would you give a prospective patient of Sue Ellen Carpenter at ACRM?
If, for whatever reason, you decide to give her/this clinic a try and are unsuccessful after a cycle or two, SWITCH TO A DIFFERENT CLINIC (may I suggest Dr. Shapiro at RBA?). If you don't fit the mold, find a doctor/clinic that will think outside the box/treat you as an individual.
During treatment, were you treated like a number or a human with Sue Ellen Carpenter at ACRM?
My fertility issues did not "fit the mold." We attempted three IVF cycles and were cancelled each time prior to retrieval, against our wishes (the doctor/clinic didn't think there were enough eggs to even try; we just wanted a chance). Basically, we were told they had three protocols and we had tried them all so our "only option" was to move on to donor eggs (note: we switched clinics and were successful on our first cycle with them). I believe the doctor/clinic is probably ok for 90% of people/couples who are "easy" but terrible for those in the other 10%. Also, in the 10 months we worked with this doctor/clinic, we conceived twice (one on our own on a break cycle and once after a cancelled-IVF-converted-to-IUI cycle). We lost both pregnancies but my issue with the doctor (and everyone else at this clinic) is that with neither pregnancy did we hear a "congratulations" upon conception or any expression of sorrow when we lost the pregnancy. Also, I hated that we didn't get to see our doctor during our treatment cycle - we saw a different doctor at every appointment who didn't know us and didn't want to take the time to get to know us; we were just names on a chart. They made decisions about our care without knowing our situation or preferences.
Describe the protocols Sue Ellen Carpenter used in your cycles at ACRM and their degree of success.
-
Describe your experience with your nurse at ACRM. (Assigned nurse: Mikesha)
My nurse was actually pretty good, though like everyone else at the clinic never congratulated us when we conceived or expressed sorrow when we lost the pregnancies.
Describe your experience with ACRM.
Weaknesses: they have set protocols and don't like to vary from them. They will cancel treatment cycles against your wishes (in my opinion, to protect their success rates). There is not a culture of compassion for the patients. You will likely not get to see your doctor much/at all during your treatment cycle - you'll see a different doctor at every appointment who doesn't know you and won't take the time to get to know you - you'll just be names on a chart. You will sometimes have to wait a really long time for your appointment. Strengths: Free parking. People who draw blood are very good. Able to get early morning (before work) appointments most of the time.
Describe the costs associated with your care under Sue Ellen Carpenter at ACRM.
I was fortunate and had most expenses covered by insurance. I paid $40 for each visit (including blood draws, unfortunately) plus out-of-pocket for the meds insurance wouldn't cover.
0
Doctor
Sue Ellen Carpenter
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
0
Clinic
ACRM
Atlanta Perimeter
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
29
Treated
2017
Success with this Doc
Yes
Treatment
1 IVF
Diagnosis
Tubal Blockage
10
10
Dr. Carpenter made me feel like I mattered. She went out of her way to make sure I understood what was going on. She emailed me and updated me personally as opposed to her office staff updating me. She called me herself to tell me that the transfer worked and that I was finally pregnant. I cannot say enough good things about Dr. Carpenter.... I did IVF and did a freeze all cycle because we genetically tested all embryos. We did an antagonist protocol. We used follistim, menopur, and cetrotide.
Overall the office staff [ACRM- Johns Creek] is professional however they could be a little better at communicating and also having compassion. As the patient you must be your own advocate! The financial advisors could be a little more helpful as well....Dr. Carpenter made me feel like I mattered.... She emailed me and updated me personally as opposed to her office staff updating me. She called me herself to tell me that the transfer worked and that I was finally pregnant. I cannot say enough good things about Dr. Carpenter.
Age
29
Treated
2017
Success with this Doc
Yes
Race
European
Income
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
Tubal Blockage
10
10
How was your experience with Sue Ellen Carpenter at ACRM?
Dr. Carpenter made me feel like I mattered. She went out of her way to make sure I understood what was going on. She emailed me and updated me personally as opposed to her office staff updating me. She called me herself to tell me that the transfer worked and that I was finally pregnant. I cannot say enough good things about Dr. Carpenter.
What's one piece of advice would you give a prospective patient of Sue Ellen Carpenter at ACRM?
Be your own advocate!
During treatment, were you treated like a number or a human with Sue Ellen Carpenter at ACRM?
Dr. Carpenter made me feel like I mattered. She went out of her way to make sure I understood what was going on. She emailed me and updated me personally as opposed to her office staff updating me. She called me herself to tell me that the transfer worked and that I was finally pregnant. I cannot say enough good things about Dr. Carpenter.
Describe the protocols Sue Ellen Carpenter used in your cycles at ACRM and their degree of success.
I did IVF and did a freeze all cycle because we genetically tested all embryos. We did an antagonist protocol. We used follistim, menopur, and cetrotide. Did a trigger shot then had the egg retrieval 36 hours later. About a month later we did a single embryo transfer and used estrace and progesterone to support the pregnancy. The transfer was successful and resulted in a healthy baby girl.
Describe your experience with ACRM.
Overall the office staff is professional however they could be a little better at communicating and also having compassion. As the patient you must be your own advocate! The financial advisors could be a little more helpful as well.
Describe the costs associated with your care under Sue Ellen Carpenter at ACRM.
$20,000
10
Doctor
Sue Ellen Carpenter
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
ACRM
Johns Creek
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Ask this reviewer a question about their experience with Sue Ellen Carpenter at ACRM.

Verified

This patient has provided documentation of treatment at this clinic.

9
9
Age
25 - 30
Treated
2008 - 2013
Success with this Doc
Yes
Treatment
3 Fertility Medications
Diagnosis
Anovulation, PCOS
9
9
I found her [Dr. Sue Ellen Carpenter] to be very knowledgeable. Her passion is pgd. I really like her. She was warm, but also matter of fact..... She advised me to lose weight, but the way she did it was very clear. She showed me the chart about weight and successful treatment- and told me the number I had to be at for treatment. She was candid, but helpful. When I did lose the weight, and conceive, she checked me early on, despite me not actually needing medical intervention, she was always accessible.
The clinic [ACRM] was peaceful, and I felt comfortable there. For me, with PCOS and being overweight, she really encouraged me to lose weight, and said I probably wouldn't need intervention if I did so. She was right twice. In my case, they did the bloodwork, and she did the ultrasounds. She put me on progesterone when I needed it, and that was about it. She asked about my family, and it always felt like catching up when I'd see her. When I went back to see her when I was trying for a second child, she basically told me I was textbook, and I knew what to do. She was right
Age
25 - 30
Treated
2008 - 2013
Success with this Doc
Yes
Race
Ashkenazi Jewish
Income
$200K - $499K
Occupation
Teacher
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
3 Fertility Medications
Diagnosis
Anovulation, PCOS
9
9
How was your experience with Sue Ellen Carpenter at ACRM?
I found her to be very knowledgeable. Her passion is pgd. I really like her. She was warm, but also matter of fact. She asked about my family, and it always felt like catching up when I'd see her. When I went back to see her when I was trying for a second child, she basically told me I was textbook, and I knew what to do. She was right. Now that I'm trying for number 3, I haven't felt like I needed to go see her, because I do know what to do.
During treatment, were you treated like a number or a human with Sue Ellen Carpenter at ACRM?
I met when I was younger, when she was practicing as a reproductive endo, so there was familiarity there. She advised me to lose weight, but the way she did it was very clear. She showed me the chart about weight and successful treatment- and told me the number I had to be at for treatment. She was candid, but helpful. When I did lose the weight, and conceive, she checked me early on, despite me not actually needing medical intervention, she was always accessible.
Describe the protocols Sue Ellen Carpenter used in your cycles at ACRM and their degree of success.
For me, with PCOS and being overweight, she really encouraged me to lose weight, and said I probably wouldn't need intervention if I did so. She was right twice. In my case, they did the bloodwork, and she did the ultrasounds. She put me on progesterone when I needed it, and that was about it.
Describe your experience with ACRM.
The clinic was peaceful, and I felt comfortable there.
9
Doctor
Sue Ellen Carpenter
Communication
Trustworthiness
Compassion
Explained risks
Frequency seen during appointments
9
Clinic
ACRM
Atlanta Buckhead
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Ask this reviewer a question about their experience with Sue Ellen Carpenter at ACRM.

10
7
Age
36
Treated
2018
Success with this Doc
Yes
Treatment
2 IUI, 2 IVF
Diagnosis
Male Factor, Other
10
7
Dr. Carpenter was always warm and happy to answer questions about treatment...thought to test the sperm DNA fragmentation, which I 100% credit with our success. She was compassionate and warm and very excited with the results that we got. She called and explained results that didn't require an office visit and always had a plan for moving things forward...We did a full month of estrogen priming with an antagonist protocol, human growth hormone, and picsi. We did everything we could to improve egg quality and also get good fertilization rates. It was a no $ spared, throw the whole kitchen sink at it cycle.
It is big and it can be easy to get lost in the shuffle [at ACRM]. It is also easy to get an appointment and treatment can move very quickly if you want it to. I came back to this clinic because the wait times at another local clinic were significantly higher for a first appointment...My care team changed at some point and I wasn't actually notified. I didn't know who I was supposed to contact for questions and went several days with unanswered questions before I could get a new contact person. The nurses were pretty good, things were just chaotic.
Age
36
Treated
2018
Success with this Doc
Yes
Race
European
Income
$200K - $499K
Occupation
Professor
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
2 IUI, 2 IVF
Diagnosis
Male Factor, Other
10
7
How was your experience with Sue Ellen Carpenter at ACRM?
Dr. Carpenter thought to test the sperm DNA fragmentation, which I 100% credit with our success. She was compassionate and warm and very excited with the results that we got. She called and explained results that didn't require an office visit and always had a plan for moving things forward.
What's one piece of advice would you give a prospective patient of Sue Ellen Carpenter at ACRM?
She is great! Trust her.
During treatment, were you treated like a number or a human with Sue Ellen Carpenter at ACRM?
Dr. Carpenter was always warm and happy to answer questions about treatment.
Describe the protocols Sue Ellen Carpenter used in your cycles at ACRM and their degree of success.
We did a full month of estrogen priming with an antagonist protocol, human growth hormone, and picsi. We did everything we could to improve egg quality and also get good fertilization rates. It was a no $ spared, throw the whole kitchen sink at it cycle.
Describe your experience with the nursing staff.
My care team changed at some point and I wasn't actually notified. I didn't know who I was supposed to contact for questions and went several days with unanswered questions before I could get a new contact person. The nurses were pretty good, things were just chaotic.
Describe your experience with ACRM.
I have already reviewed this clinic. It is big and it can be easy to get lost in the shuffle. It is also easy to get an appointment and treatment can move very quickly if you want it to. I came back to this clinic because the wait times at another local clinic were significantly higher for a first appointment.
Describe Sue Ellen Carpenter's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at ACRM.
We did pgs testing so we were strongly advised to transfer only one embryo.
10
Doctor
Sue Ellen Carpenter
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
7
Clinic
ACRM
Atlanta Buckhead
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Ask this reviewer a question about their experience with Sue Ellen Carpenter at ACRM.

8
10
Age
34
Treated
2017
Success with this Doc
Yes
Treatment
1 IVF
Diagnosis
PCOS, Tubal Blockage
8
10
She explained the process and was honest about possible results.... Very informative, honest, and caring. I had blocked tubes and slight PCOS, and she was very empathetic. When she [Dr. Carpenter] explained everything and told us the price, we almost died of shock. I asked advice about traveling for cheaper treatments. She was not trying to steer us away from that option, but did warn of complications and worries about traveling. Ultimately, we saved money and went woth acrm!
The receptionist staff Answer emails efficiently. The scheduler schedules appointments efficiently. Each location [ACRM] has a very nice staff. Each staff has nice and clean facilities. Each appointment was organized and staff was helpful in telling patients where to go for what procedure.... 15,000 for retrieval and fresh transfer 5,000 for meds... [nurses] Timely, caring, perfect precision when drawing blood, nice
Age
34
Treated
2017
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
Teacher
Order & Number of Docs Seen
1st of 5 Docs
Treatment
1 IVF
Diagnosis
PCOS, Tubal Blockage
8
10
How was your experience with Sue Ellen Carpenter at ACRM?
Very informative, honest, and caring. I had blocked tubes and slight PCOS, and she was very empathetic. When she explained everything and told us the price, we almost died of shock. I asked advice about traveling for cheaper treatments. She was not trying to steer us away from that option, but did warn of complications and worries about traveling. Ultimately, we saved money and went woth acrm! Totally worth it! 38 weeks pregnant with a baby girl!
What's one piece of advice would you give a prospective patient of Sue Ellen Carpenter at ACRM?
She has a dry personality, but knows her stuff.
During treatment, were you treated like a number or a human with Sue Ellen Carpenter at ACRM?
She explained the process and was honest about possible results.
Describe the protocols Sue Ellen Carpenter used in your cycles at ACRM and their degree of success.
Stims Egg retrieval Fresh fransfer
Describe your experience with the nursing staff.
Timely, caring, perfect precision when drawing blood, nice
Describe your experience with ACRM.
The receptionist staff Answer emails efficiently. The scheduler schedules appointments efficiently. Each location has a very nice staff. Each staff has nice and clean facilities. Each appointment was organized and staff was helpful in telling patients where to go for what procedure.
Describe the costs associated with your care under Sue Ellen Carpenter at ACRM.
15,000 for retrieval and fresh transfer 5,000 for meds
Describe Sue Ellen Carpenter's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at ACRM.
I really wanted two embryos transferred, but since I am pregnant with one, it is perfect!
8
Doctor
Sue Ellen Carpenter
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
ACRM
Atlanta Perimeter
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Ask this reviewer a question about their experience with Sue Ellen Carpenter at ACRM.

10
10
Age
32 - 41
Treated
2007 - 2016
Success with this Doc
Yes
Treatment
2 IUI, 1 IVF
Diagnosis
Anovulation, PCOS, Unexplained
10
10
She [Dr. Sue Ellen Carpenter] was amazing. She was very knowledgeable & took the time I needed every appointment. She explained everything in great detail & made sure I understood what was happening during every step of the journey...I took many rounds of Clomid & Letrozole to make me ovulate, I had day 3 baseline ultrasounds, then numerous other ultrasounds to see how my ovaries were responding. Then used Estrogen to help with my uterus lining so it would thicken up.
Carla [ACRM nurse] was great. She was very thorough when explaining the plan for my fertility journey from day one to the end of that cycle. She was available to take emails with questions & she responded quickly. She was great...For most of my treatment I had great insurance so there wasn't much cost of me at all. But the most recent insurance company wasn't so good so I paid out of pocket around $4000 total for my embryo transfer.
Age
32 - 41
Treated
2007 - 2016
Success with this Doc
Yes
Race
Native American
Income
$0 - $49K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
2 IUI, 1 IVF
Diagnosis
Anovulation, PCOS, Unexplained
10
10
How was your experience with Sue Ellen Carpenter at ACRM?
She was amazing. She was very knowledgeable & took the time I needed every appointment. She explained everything in great detail & made sure I understood what was happening during every step of the journey.
What's one piece of advice would you give a prospective patient of Sue Ellen Carpenter at ACRM?
Be sure to ask a lot of questions.
During treatment, were you treated like a number or a human with Sue Ellen Carpenter at ACRM?
She took the time to explain everything to me in detail, no matter how many times I asked.
Describe the protocols Sue Ellen Carpenter used in your cycles at ACRM and their degree of success.
I took many rounds of Clomid & Letrozole to make me ovulate, I had day 3 baseline ultrasounds, then numerous other ultrasounds to see how my ovaries were responding. Then used Estrogen to help with my uterus lining so it would thicken up.
Describe your experience with your nurse at ACRM. (Assigned nurse: Carla Fedigan)
Carla was great. She was very thorough when explaining the plan for my fertility journey from day one to the end of that cycle. She was available to take emails with questions & she responded quickly. She was great.
Describe your experience with ACRM.
The clinic was great. It was very clean & organized. They were sure to keep your information & situation private.
Describe the costs associated with your care under Sue Ellen Carpenter at ACRM.
For most of my treatment I had great insurance so there wasn't much cost of me at all. But the most recent insurance company wasn't so good so I paid out of pocket around $4000 total for my embryo transfer.
10
Doctor
Sue Ellen Carpenter
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
ACRM
Johns Creek
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
30 - 31
Treated
2010 - 2011
Success with this Doc
Yes
Treatment
3 Fertility Medications
Diagnosis
PCOS
10
10
I loved everything about ACRM and Dr. Carpenter... They were great at explaining my issues and what the plan was to help me get pregnant.
I feel like everyone knew my case and treated me like an individual not just another patient... From bloodwork to ultrasounds to one on one doctor appointments I was SO pleased with ACRM.
Age
30 - 31
Treated
2010 - 2011
Success with this Doc
Yes
Race
Other
Income
$100K - $199K
Occupation
Marketer or PR
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 Fertility Medications
Diagnosis
PCOS
10
10
How was your experience with Sue Ellen Carpenter at ACRM?
I loved everything about ACRM and Dr. Carpenter. Everyone was so friendly and patient. They were great at explaining my issues and what the plan was to help me get pregnant. From bloodwork to ultrasounds to one on one doctor appointments I was SO pleased with ACRM.
What's one piece of advice would you give a prospective patient of Sue Ellen Carpenter at ACRM?
Be open to everything!
During treatment, were you treated like a number or a human with Sue Ellen Carpenter at ACRM?
I feel like everyone knew my case and treated me like an individual not just another patient. They cared and they were upset with me when I got a negative test. They also celebrated with me when I was finally pregnant. I was so scared and sad to leave ACRM and go back to the care of my OB when I was 10 weeks pregnant.
Describe your experience with your nurse at ACRM.
Just their care and compassion towards my situation.
10
Doctor
Sue Ellen Carpenter
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
ACRM
Atlanta Perimeter
Nursing
Operations
Scheduling
Billing
Educational Resources
+ Read more- Read less
Verified

This patient has provided documentation of treatment at this clinic.